I had a great experience with AutoNation Toyota Irvine. He was straight forward and to the bottom line. He made my deal with the least hassle ever encountered in dealership. I would recommend and refer my friends and family to call Joseph first when they in the market for AutoNation Toyota Irvine.

Great service always! Manny got me in and out in one hour! Miss the car wash and donuts 😕

Overall decent experience. Bought here on Saturday. They honored the price they quoted me on Friday, which, sadly, is saying a lot for a car dealership.

I’ve been a long time customer AutoNation Toyota for many years. Reza is my go to person. He’s the best. My 2007 Toyota Prius is still going strong. I wholeheartedly recommend Reza At AutoNation.

This is just D-place for my Car. Everybody is just pro and nice. Thanks to managers like Steve and Dan and Manny Moreno as service advisor. Manny has been the advisor for my cars for so long, always great with him handling all issues. Won't go to other place for my car.

Service advisor Alan Modessa took excellent care of me as he has done in the past. Checked out my entire car and made me feel comfortable. I can’t ask for anything better. Thanks Alan

My technician his name is Reza very helpful.

Service friendliness was pretty poor. I had an appointment scheduled for 1:15.pm with Chris C. and when I arrived at 1:10pm, and drove into the service area, no one came to greet me or ask me if I needed help. I had to search the service manager cubicals to find my service manager. For this first service appointment of a new car, it took almost to 6 hours to 7pm (closing) to complete my service. Worse off, no one called me to tell me that my car would be done. I had to call in at 6:30pm and ask for the status of my vehicle, and was the told that it was almost done but they closed at 7pm. When I asked if they could just give my keys to Sales or something so I didn’t have to rush, they said “no.” Then I had to rush back to the dealership from 20 miles away to get there before closing. Extremely disappointed in AutoNation Toyota of Irvine Service Dept. Hopefully they will improve fir my next service appointment. PN

Purchased new 2020 4Runner in February, and with less than 5,000 miles on the vehicle, battery already dead. Only reason I purchased new was so I wouldn’t need to be considered about car being reliable. If I had know, I would have kept older 4Runner & made necessary repairs to keep for another 10 years. Now thinking I might need to consider another make in a few years

John's service was excellent. He did exactly what he said he was going to do . And went beyond by checking our warranty. Great customer service in my book. Thank you all

I took my car to the service Before going to my service I called to place an appointment. They said it would take two hours to prepare, but it took four hours They were very unorganized

I gave for regular maintenance but it was not done properly and handed over back to me stating that the service is complete. PATHETIC SERVICE!!!!

I am pleased to say that I am very happy I went to Auto Nation Toyota of Irvine to purchase my pre-owned 2018 Rav4. I wish the sale price would have been lower, being that I paid almost more than half of what the vehicle is valued at in cash. But i can say that i am satisfied with the 0 APR for 5 years i received , thanks to my good credit. I love my blue metallic 💙 Rav4 -Thank you Auto Nation. Great Service 👍

I brought my Tacoma in for service and it needed something extra. It could have been a nightmare but manny Moreno from the service department was very helpful and had genuine advice like he’d known me for years. Thank you very much Manny!

I went to Toyota to return my 2018 CHR lease, and the dealer ended up buying the car from me. So I didn?t pay for any damages or services on the car. Yeyyy!!! Thank you Toyota

I have had my vehicle serviced at Irvine Toyota since 1999. Have always been pleased with the quality of the service and the knowledge of my service representative, Alan Modessa. Always a good experience.

I bought a car here I wasn't to crazy about a firm price but it was a good deal and they did everything they said they would , I would buy from here again

Team is always helpful and professional. Reza and Elaine are great. But I do miss the donuts they used to provide in the waiting area :-).

Thanks for all your help. I feel secure when driving now. I still enjoy my old toyota. Rita

The customer service needs to improve. Mike the one that attends me looks like not in a mood on doing his job. Not like how the other attendant treat the other customer. I don’t know if he is having a bad day. I also requested for a wash which is routine after a service is done but they didn’t wash my van. It is also late. I was given a time frame of 1 hour and 30 mins but it was 2 hours. He didn’t discuss what did they do or even if you have any issue in my car after the service.

I highly recommended Auto National to everyone! I love this place very nice every time I got my car service here.

Very professional Chris was very helpful and explained what needed to be done.

Best dealership I have ever dealt with. Honest, respectful, helpful, patient and kind. Highly recommend. Talk to Nick he’s the best.

We purchased a very high end vehicle from this dealership and it has been nothing but a complete nightmare since we drove off the lot. Their customer service is absolutely the worst we have ever experienced and that’s saying a lot! We were sold an after market component that was supposed to come in about 4 weeks after we bought the vehicle. 6 months and DOZENS of unreturned phone calls and text messages later we never received the component. After speaking to one of many managers they finally offered to refund our money. This was promised to occur within 2 weeks. It took 8 weeks and several more phone calls to finally get our check. This place and it’s employees could care less about their customers. I don’t leave negative reviews in general but I am leaving this one in hopes that I can save some nice people from an extremely frustrating experience.

The service has deteriorated here. Maybe because of the virus lockdown? Waited forever to be checked in, in the eating room, no call back from my service manager as far as status - I had to call back, and stood around for 5 minutes to get my car pulled out. No one there to help. Coffee machine plugged and no small bottle of water available. I saw water bottles stacked in the service supervisors office.

We went there and there was really bad customer service. All they tried to do was make you buy a vehicle. Eric was constantly pressuring me to buy a vehicle when I just wanted to see what they have and see the expenses. When I said let me go home and discuss he was just like why do you need to go home. Then when I kept saying that he was like so you aren’t a buyer. No matter what I give you. In the end when I was like no, he just left like I had taken something from him. So overall terrible customer service trying to force you to buy a vehicle and when you want to go discuss they say why.

Clean, organized..

Outstanding experience, special thanks to sales representative Faten.

Eric Traficante got me great deal on my 2021 Tacoma Sport. If you're in the market for a new Toyota, I highly recommend looking him up.

I am super satisfied with the service at Toyota Autonation Irvine.

AutoNation is the best! Their people are both friendly and competent. They are very careful to protect customers and employees during this time of the pandemic. A great team to work with!

My trusted service provider for ten years! Never a problem and always excellent performance at all levels!

Very professional, service is top of the line. See Todd Devine for any of your service needs for your Totoya. My Go to dealership since 2007

This dealership it's not longer as it used to be. My request was not fulfill as I was expecting been a customer for many years, about 30 years. Dissatisfied, disappointed.

Great experience overall. Bought and sold a car with AutoNation Irvine. Was a pleasant experience with no hassle whatsoever.

When you buy a car, there's a lot of headaches and pressure but not in this Dealership,Jenifer is the saleslady she helped me a lot with what I need to know .

My overall experience at this dealership was very good. My Salesperson was very courteous and knowledgeable. The dealership is very clean comfortable and has many amenities including plenty of customer onsite parking.

Does not require masks for customers (saw 8 people without, another 6 inside the crowded seating area with masks pulled down) and often employees have their masks pulled down off of their faces when interacting with customers.

Clear explanation of services needed

Came in for a Hybrid System Warning on my 2014 Prius C, scared that my car would break down at any moment. Reza Tafazoli at the service department went above and beyond to help me with my battery issue. Although I wanted to drive my car home before the battery was installed, Reza was concerned for my safety and convinced me not to, offering to give me a loaner car instead! He definitely made those couple of days without my car much easier, giving me updates on the progress of my battery installation. Very happy, will be going back here for all my Toyota service needs.

Service Advisor Reza Tafazoll was great.

Very happy to work with Tom as my service advisor. Lisa from the office helped to arrange my tilt window done in a day after 4 months waiting to be called for this service.

I originally bought my car from this dealership. It's a used 2016 with ~55k miles. The service I received when buying my car was great. Of course, this was after they found out I was going to buy my car with cash. (In other reviews, you'll see that other clients have gotten the run around only to find out that this dealership wont help them due to bad credit.) If I could give this review negative stars, I would. However, I'll just divide up this sole star to the good boys and girls. Eric Yune in sales is 100% customer service. He will definitely go out of the way for you. Sadly, Eric Yune cannot carry the weight of the dealership alone. Maybe if the rest of the dealership (service department included) picked up a book on basic customer service, then they'd have gotten atleast 4 stars. Eric Yune was great. The rest of the staff was extremely slow. The overall process to purchase with cash was 4-5 hours long. There were people there before me and they were still waiting when I was leaving. Expect a 6 or 7 hour wait if you are financing. Car was clean and waxed. Tank filled and ready to go. Here's the issue. Two weeks later, that's when strange noises, swaying, and vibrations started to happen. Driving on the freeway, I felt completely out of control of my car. So, I took my car to the service department (same dealership). I called ahead and made an appointment and spoke to a great service rep, Shantay (spelling?). She got me setup to come in at 8 am on a monday which is best since weekends are extremely busy. I made sure to arrive early and be ready to hand my car over. When I got into the garage, I wasn't greeted. Nobody informed me of who to talk to. I was left standing there completely lost. So I walked over to a gentleman sitting at a desk and asked who to talk to about an appointment, which I was rudely instructed to wait by my car and someone will help me. Okay, cool. Ill wait. Another 5 min goes by and Im greeted by a tapping on my driver side window by a man name, "Joe". I didn't have to guess. I knew that Joe hasn't worked a day in customer service just by how he greeted me, "What can we do for you". I went on to explain that I purchased this car two weeks ago- blah blah blah. And thats when I was interupted- Joe didn't want to hear it at all. He cuts me off and says again, "What can we do for you". I just cut to the chase and asked for an inspection of the noises I hear. But of course, thats after he scurries off to a teammate to exclaim, "I got a customer complaint". Rude. He comes back, jots down some notes and shoos me off. Off to work I go via one of their shuttles, which, btw, do not take. You will either be stranded for hours waiting, or you will be late to wherever it is you need to go. But hey, it's free. You've been warned. ONE AND HALF DAYS goes by and I haven't heard anything about my car. No calls. Nothing. So I call. After talking to roughly EIGHT different people across various departments, nobody knows who's working on my car or what it's status is. At one point, someone even called me to ask about my missed appointment for Monday at 8 am. Scary. Did you guys lose my car? That's when I requested to talk to a manager. A manager calls. His name is David. David, you are a light in that dim dealership. Take Eric Yune and run away. Far away. Anyways, David calls to inform me that the tech just looked at my car (A day and half later- no service done). He then tells me the tech didn't find anything wrong. At that point, that's when I requested to have my car ready for pick-up to take my business elsewhere. I got the same service as the first time. No greeting, no direction, Im an annoyance. So I found the nearest body and asked where to go. Was sent to the cashier. Seems like customary protocol. Pay and go. I waited 30 min. I paid $0.00 (obviously). I take the "valet" ticket to the garage. They lost my keys. AND they lost my car. Joe's desk was heavily searched. 15 min of searching, and 15 min later, my car comes around the corner. Never coming here again.

AutoNation Toyota did it again! This is our second Toyota bought there. Not only do they have a large inventory, but they excel in service. We were greeted my all the staff warmly and had all of our questions answered. Ozzie, our salesperson held the 4Runner we wanted until we could get there thr next day to test drive. He was warm, knowledgeable, and engaging, as well as very professional. Justin, our financial advisor, explained all the options wth expertise and and care. We would certainly recommend AutoNation Toyota to anyone interested in purchasing a Toyota.

Organized service department. My car was washedn& sanitized.

I can't say enough about Jae and Alex. They both made the buying process seamless and painless. These two made what is normally stressful and complicated feel like we were VIP's.

The manager need to go back to school. To learn how to be a manager

Wait time for oil change was extremely too long! We wait over 2 hours! We had a reservation! Next time we will go to San Juan Capistrano!

The process of buying my new car was quick. They looked for the best financing option for me and I was very happy with the business we did. they are truly a team of professionals who work hard for us. they have all my trust and gratitude 🙂

Awesome car buying experience excellent service by sales representative Jennifer

I've been using Auto Nation Toyota in Irvine for many years and they have never disappointed me. They have serviced my two vehicles since I purchased them. We feel safe and confident to drive our cars knowing every service and repairs were death with as well as it could be. My service advisor Allen, very honest and knowledgeable person that I fully trust. I strongly recommend when you need service or repair give them the opportunity, you won't regret it.

Great service! Joe Schulte has provided stellar service for me since 2005.

Great writer. Ready when promised. Never had service anywhere else since purchased our 2007Camry hybrid. When paying no one told my wife to give orange card to someone to bring car out so she waited a long time until another customer told her. The prices are crazy high . $50 windshield wippers, $115 oil change ( with my coupon $75.). Other work done insanely overpriced). This was my last visit to this dealer after all these years. Signed, Disappointed!

I bought a Tacoma from this dealership about 7 months ago and still haven’t received my tags in the mail. I’ve called and left several voicemails trying to speak to someone about getting it handled and I haven’t received a call back. My experience with the dealership through buying my truck was pretty lackluster as well. The salesman was fairly unprofessional and didn’t listen to a word that I had said. I was asking to view newer models but he kept pushing used on me, despite the newer models still being in my price range. After I settled on a vehicle that I liked he said that they were going to go clean the truck up. The young salesman pulled around front in the truck so I could leave with it and it was still very dirty for having just been “cleaned.” And to make matters worse when I hopped in the truck to drive off the salesman had left the radio cranked literally as high as it could go. Just kind of all around unprofessional experience. I wasn’t going to leave a review because I normally don’t but after the horrible customer service in regards to my tags. I have had it. I got a parking violation on my street for outdated tags and had to pay 100$ to the city of Dana point because of this. 10/10 would recommend trying a different Toyota dealership before this one.

Always good and timely service

My experience was excellent. Manny did a great job explaining everything. d. Thank You!

Competent and friendly. Pricing was fair.

Not long ago, replaced all brake rotors and pads on both of our cars elsewhere. Then had brake fluid service done here, Autonation Toyota Irvine (“ATI”). Over not many miles, say 20k’ish or so, brakes on this car were screechy and caused severe steering wheel vibrations. But, other car was and is still braking normally. Maybe bad luck, but these are my observations. ATI sends me a mailer with two coupons. One for a free brake inspection/diagnostic, and another for $289 brake service. I decided to give them another chance, even though the last service at ATI resulted in a paint gouge from what seemed like a dropped tool. That was reported to ATI, but got no further response. My advisor was unable to do the client intake because he was too busy. Written up by someone else who did not care what I had to say about the condition/problem with the brakes. Had to wait around and catch my advisor before the shuttle ride home. Advisor still seemed rushed, kept looking around for another customer, also didn’t write down my concerns. Found out then, that they only had 1 shuttle driver so no ride back to pick up my car. Highly inconvenient and got me stuck with high pressure sales pitches over the phone without seeing my vehicle or talking to my advisor in person, and then forced to make a knee jerk decision and then pay over the phone. Anyways, the advisor said he would take care of the commonly known floppy visor issue as a drivability issue. We discussed having that request made to corporate/Toyota, despite the non-recall warranty extension ending in 2014 for my car. He also looked at the brake service coupon and asked if I just wanted him to take care of everything without an update. I said no, do the inspection, call me with what work is needed, what it will cost, and I will decide. He said fine. Calls back and says the visor is $220, rear pads and resurfaced rotors for $289, and front rotors/pads for $500. Apparently my brakes, which were not old/used up much, all needed to be replaced. Disappointing, but fine. No visor then, and spending a lot more than the $289 coupon. Additionally, without ATI finding something wrong or inquiring about maintenance history, I proactively asked how much spark plug replacement would be. He said $600 discounted to $500, and said that it may as well be done since it will need to be at some time. Well, I declined and glad I did. Even a nearby dealership was $59 less than the “discounted price,” and the other dealership didn’t even have my business for other services. Then he went through a laundry list of things they found wrong with my car during the multi point inspection totaling several thousand dollars. When I had the gall to ask what some those items were, the advisor said that I wasn’t being rushed, but I had to just make up my mind because my car was being worked on. I declined. Ironically, I specifically pointed out my power steering fluid was low, which they are supposed to top off during the multi point inspection. Nope. Not done. Only found thousands of dollars of repairs. After getting a ride back to the dealership right around the time the service department closes, and when my car/keys/receipt was supposed to be left with the sales department. My car was in the sales lot, but the front desk didn’t have the keys/receipt. Went back to the service department, spoke with two remaining advisors who were very curt and seemed annoyed at us like we did something wrong. Spoke with the service cashier who had no idea either. Finally, the sales lane manager intervened, printed our receipt, and looked for our keys. He was ATI’s only saving grace - kind, patient, listened, and didn’t seem irritated and annoyed. After like a half hour ordeal, my keys/receipt were in the sales department, in some section/desk other than the front desk. Get in my car, check it out. Found one extra lug nut in my wheel lock tool, strange. Found grease stains on my driver door sill and seat belt buckle, unbecoming of dealer service/cost. Under the hood, a plastic clip was missing, annoying.

made purchasing very easy & fast

Great experience with every aspect of the visit. Will always bring my Toyota here.

Great service!

didn't reset the maintenance light adviser didn't say what the first time maintenance includes

Friendly,efficient and met their commitments.

From the first phone call responding to my interest in a 2012 Toyota Matrix to the conclusion where I purchased the vehicle, Mark Corbett's incredible professionalism and respectful way of communicating gave me confirmation that this was where I wanted to purchase my vehicle and no where else. I could write a book of details that added up to an amazing experience. It was streamlined and smooth with no frustrating back and forth. I live in Oceanside and travelled to Irvine which was well worth the effort. Mark insisted I drive the car to make sure we knew that this was the car for me. We went on the freeway to feel highway speeds and he is so calm, I felt comfortable driving with me with him as my passenger. When we returned to dealership, it was organized and smooth. Mark Puebla, the finance handler, was professional, organized,, smooth, and quick in having my paperwork all laid out, he explained in great detail leaving me time for questions if I had any. There was none. It was a simple, painless process. I was introduced to the general manager, Chet Spreen by Mark Corbett to be able to voice my impression of the experience which was outstanding. I was treated like royalty although I am just a regular person, one of the many customers but I felt like I was their only one. Mark Corbetts voice and manners will always be in my memory fondly.

The service writer Joe was very good and very helpful. He was very nice and explain everything. I will send other people to ask for Joe when they need to get work done on their cars.

Great service, very professional and very friendly. Strongly recommended 👍👍👍👍👍 Happy customer here

I still continue to take my vehicle to this dealership even though I no longer work right by it. The veteran service advisors at this location are professional, know their stuff, are patient with customers, keep in good communication with you about the needs of your vehicle, and have generally always delivered the vehicle back within the time specified. If there are delays, they keep you informed, and usually provide some type of consideration (car rental, discount, or some other reasonable offer) for the delay. If for some reason you do not have the same type of experience, you should definitely address it at the dealership, don't leave unsatisfied because they will listen to you and try to make things right (as long as your request or issue is within their power to fix and is of course reasonable). Highly recommend Auto Nation Toyota of Irvine!

I went in for a scheduled 10:30am 30,000 mile maintenance on my 4Runner. At check in the service writer noted the 4Runner would need an alignment. I agreed to the alignment and I was told it would be ready between 12:30 and 1:00. I went to ask when my car would be ready at 1:15 and I was told 15 more minutes, I explained that I had a hard time believing an alignment and oil change would take almost 3 hours to complete. I went and sat back down and within minutes Tom, my service advisor, came up to me and offered me a ride somewhere or a rental car because it was going to take a bit longer and he hated to keep telling me 15 more minutes. I appreciate the honesty and I am grateful he offered me the rental car to go home and wait because it was almost 5:00 before I received the information that the car was ready for pick up. My two stars are because they either have people working on our vehicles that don't know what they are doing, or they let me car sit for a very long time before working on it even though I had an appointment. I still paid the full $131 for the alignment and I wasn't offered a discount even though I had wasted an entire Friday waiting on my car and sitting in traffic on the way home for the second time around.

Both our salesman, Eric, and our finance guy, Jae, were helpful, honest, and efficient. They made the car buying experience seamless and pleasant. Would highly recommend shopping at AutoNation Toyota if you're looking for a new vehicle!

Work was completed as specified in a timely manner. Alan M., the service advisor is very knowledgeable and he kept me apprised of status of the service and let me know when the vehicle was ready for pick up.

Most of the people there are nice enough. But their sales methods are old school - start at sticker and work down instead of just offering a fair price. I have tried to buy a car there two times in the last 3 years and each time I was disappointed. I've purchased cars from Subaru and Genesis with no hassel and no haggling.

The experience with my 1st maintenance check went well. I had questions about certain buttons / lights on my dash & steering wheel. Joel explained to me what I needed to know. Also, I told Joel that I don't want all my doors to unlock when I turn off my ignition for safety reasons. He reprogrammed the system for me so that now they remain locked.

I have been taking my 2017 Tacoma for service for last two years at this dealership. Always had a pleasant experience but my last visit was completely rip off. Joe the service advisor told me the front brakes are less than 4mm and needs brake job for almost $300 within next couple of thousand miles. Took the truck to a brake shop and they told me the pads are still at 75%. Doesn’t need a brake job. I was very disappointed for the fact that to make money, the advisor made up a list of things for me to spend. Customers rely on the information from techs for their decision making about the repairs but in this case it was purely made up. I’ll suggest to take your car somewhere else for a second opinion. I heard about these stories in the past but experienced it first time. Beware..

Professional, efficient, excellent service from start to finish!

On time fast a very courteous. Was updated by my ticket writer as to the status of my vehicle. At the end reviewed everything that was done and when I should come back.

Great service experience. Job done properly the first time.

Edgar (Sales Manager) was perfects and super professional.

I bought my 2020 Tacoma from a dealer far from my house and I chose Toyota of Irvine (Autonation) for service. I was very please with all the employees who helped or served me during my visit. The service rep, the cashier, the shuttle driver were are first class. I looked for the service manager at my exit from the shop and shared with him my experience. I hope other will have the same Positive opinion as I have. Great first experience. Thank you.

I've dealt with many car dealerships throughout my lifetime and the experience here at Toyota Irvine was top notch! I was in and out of there with a new car in record time. This is all thanks to their salesman, Jonathan Yiao. He was quick, knowledgeable and professional. Even after the sale and after when he was supposed to go home, he took the time to make sure my wife and I knew everything about the car we purchased. Thank you Jonathan for going above and beyond!!

Took my truck for a drive train noise concern and tech diagnose and repaired my vehicle right the first time . Now my truck drives smoothly with no more noise . Thank you Joel Avila

Terri is my service person She always takes care of me and my car

Always a pleasant experience when I have my Highlander serviced here. I made an appointment and they took the car in right away. The service writer, Terri explained everything to me and gave me a cost. The service was done professionly and needed items were pointed out and explained to me. I will return here for my next service.

The service department is top notch. Allen always takes very good care of service needs. Takes my concerns seriously and has the mechanics complete a thorough investigation of my vehicle. Great place to take your car for service. They even wash my car every time. Great service all around.

The service team makes a great effort to acknowledge their waiting customers quickly. Joe checked me in for my appointment and Manny, my advisor, continued with the paperwork. Manny took excellent care of me and assured I received my car back at the time promised. I would highly recommend AutoNation Toyota Irvine.

On October 7th, I took my old Corolla for an overdue maintenance service. I had made an appointment with Tom Kolb ahead of time, and he greeted me shortly after I drove in. He is always pleasant and listens to what I have to say about my car. He is the best customer consultant among all the consultants I have dealt with in New Mexico and here. All was well with my car, although it is old, and I also appreciate the work your mechanics do taking care of it.

Solid cars unfortunately you'll have to go through their shady finance department. Avoid Justin at all cost. Avoid upsells and warranties, they will use the typical used car dealership tactics to get you, all of them. Good Luck!

VERY GOOD

This location is really excellent in customer service both in the sales department and the service department. I went to a different location because it was closer to the office I was working at that particular day and it was glaringly obvious that I should always go to the Irvine location.

Great service, Friendly and knowlegible personnel from checking in through getting out. A plus for me is synchronizing my cell phone with the screen in the dash board / blue tooth.

Jorge was nice, he rode in my Supra to help me diagnose the rattle coming from the passenger side window trim. However, he didn’t fix it. And the service advisers left me hanging in this place multiple times. I would not recommend servicing your car here.

Service Tech Manny was great!!!

Service is the best! Joe Schulte does a remarkable job. A real dedicated professional. A big asset for the company!👍👍👍

I have been AutoNation Irvine 2 years for my Sienna services, most of time it went very well, quick and smooth. but last week I visited there for CarPlay software upgrade with reservation, it cost me almost 5 hours waiting, much longer than the estimation they told me during the reservation call (1~2 hours). anyway, it is a good store but need improvement.

They were very nice and told me how long it would be and showed me about m tires that would have to be replaced next yr.

The Dealership offers the worst customer service in Orange County. They are only interested in making money by suggesting additional services. Had to wait for over three hours for a ride back to the dealership to pick up my car. Had to wait for almost 30 mins just to make my payment. The customer service STINKS!

I recently put in an inquiry to finance a vehicle. I knew going in that it may not happen, but I felt hopeful. First I was emailed by Sean who saw what I wanted and the issues I may have and immediately suggested a completely different vehicle. Then AJ (a manager) emailed me and said he'd help me and that I shouldn't count out my options just yet. So I said ok...he went over the numbers and everything and was completely honest with me. So I then decided maybe I take a different route and find a used vehicle that would meet my needs and be in a better budget. I agreed to have him send off to lenders and find out what he could for me. I have alerts set so I know if someone is accessing my credit (had some issues which is partly why I knew this would be a long shot, but still figured I'd try). I followed up with him end of day since I hadn't heard anything back yet. I got an email from Mike saying they were still checking and they'd get back to me. I accepted the answer. Then I got more notifications that my credit was being checked yet again but by the same exact lenders that had already checked my credit. I again followed up and I got an email from Sean saying his managers are still working on this. Then I got an email from Lee. This all started on Wednesday evening and by Sunday afternoon I hadn't gotten an answer back. So I contacted them all again since I have no idea who is actually handling this at this point. It is now 7:30ish on Sunday evening and I was finally told they can't help me. I didn't get any reason for why my credit was checked multiple times by the same lenders (my guess is one manager sent it off to be checked then without communicating with each other another did the same thing). I get it. I won't make them money today, I won't get a car off their lot and I get that I am high risk, but none of that means I should have been treated the way I was. One day I won't be the high risk, I will be able to get exactly what I want when I go to purchase a vehicle. I am in a great place financially, it just doesn't show on paper yet. I help my community in anyway I can. I guess I expected more from a company that has been helping their community and it's surrounding area for decades. Do yourself a favor and look else where for your next vehicle. Also, I tried to go online and find the dealership manager to speak to and the staff page is conveniently blank. Why have it if you're not going to use it? Unless you've had people complain before and don't want to deal with it now.

I recently put in an inquiry to finance a vehicle. I knew going in that it may not happen, but I felt hopeful. First I was emailed by Sean who saw what I wanted and the issues I may have and immediately suggested a completely different vehicle. Then AJ (a manager) emailed me and said he'd help me and that I shouldn't count out my options just yet. So I said ok...he went over the numbers and everything and was completely honest with me. So I then decided maybe I take a different route and find a used vehicle that would meet my needs and be in a better budget. I agreed to have him send off to lenders and find out what he could for me. I have alerts set so I know if someone is accessing my credit (had some issues which is partly why I knew this would be a long shot, but still figured I'd try). I followed up with him end of day since I hadn't heard anything back yet. I got an email from Mike saying they were still checking and they'd get back to me. I accepted the answer. Then I got more notifications that my credit was being checked yet again but by the same exact lenders that had already checked my credit. I again followed up and I got an email from Sean saying his managers are still working on this. Then I got an email from Lee. This all started on Wednesday evening and by Sunday afternoon I hadn't gotten an answer back. So I contacted them all again since I have no idea who is actually handling this at this point. It is now 7:30ish on Sunday evening and I was finally told they can't help me. I didn't get any reason for why my credit was checked multiple times by the same lenders (my guess is one manager sent it off to be checked then without communicating with each other another did the same thing). I get it. I won't make them money today, I won't get a car off their lot and I get that I am high risk, but none of that means I should have been treated the way I was. One day I won't be the high risk, I will be able to get exactly what I want when I go to purchase a vehicle. I am in a great place financially, it just doesn't show on paper yet. I help my community in anyway I can. I guess I expected more from a company that has been helping their community and it's surrounding area for decades. Do yourself a favor and look else where for your next vehicle. Also, I tried to go online and find the dealership manager to speak to and the staff page is conveniently blank. Why have it if you're not going to use it? Unless you've had people complain before and don't want to deal with it now.

Best car buying experience ever! Mike (manager) was great! Transparent, honest, & friendly. His word is worth gold! Abe (salesman) and Mark (finance) were great. They made my experience smooth, easy and quick! This place has hard working people with integrity and excellent customer service.

Completely discouraged as a consumer at this dealer.

RAV4新車首次進場保養， 接待員親切回覆問題， 接待室有提供咖啡及熱可可， 整體環境佳，唯獨洗車沒吸車內，可能不在服務範圍。

This place does an excellent job. Extremely polite and caring device. Prompt. Immaculate waiting area.

I had the same problem, I went there to look at cars and all the employees walking around ignoring me, so I left

I called them about a car yesterday he said he would call back , he never did so I went there i found the car and no one came out to help me so I called them and i couldn't get anyone to answer the phone to come out and help me so I left.

If you are buying Toyota vehicles, there is other better place to go to get the best deal in town - Autonation Toyota Irvine. There is no hassle, no pressure and the coffee there is good. Look for Mike Nabi and Ozzie, honest persons that works in a car dealership. Trust me, whether you buy a car or not, I’m 100 per cent sure that you will have a big smile and not be disappointed after your visit Autonation Toyota Irvine.

A smooth purchase, we got very good valuation for our trade-in as well. Everyone we interacted with was very nice. Thumbs up !

Terrible experience at this dealership. Old school pressure tricks and lies to get you to buy today. Slow and unprofessional sales process. Shop for your new Toyota elsewhere.

Jennifer helped me lease my first car! She was so incredibly sweet, helpful, and understanding. She was amazing, ask for her you will be satisfied!

Brought my Prius in to take care of a service recall. A fabulous service rep named Alan Modessa helped us. What a gentleman! He treated us like royalty. He was good to his promise to have the car done in less than 2 hrs. I love the service dept. at AutoNation Toyota Irvine. Always top notch!

True professionals in skill and service. 100% would recommend to anyone!

Basic service appointment. Called when ready and advised on a recall and repaired within time promised.

Immediately greeted by a wonderful rep in the service area. Her name was Elaine, and she was courteous, friendly, and most of all, thorough. Also, the courtesy shuttle driver, John, was friendly and a very safe driver. In addition, the courtesy Sienna van was immaculate. All in all, a totally painless experience! 😁👍

Excellent service dept. Very professional and courteous.

I purchased a new vehicle this past weekend. Imtiaz Khan was my Sales Consultant and he was FANTASTIC. So personable and helpful...also anticipated what I needed. The same cannot be said for my experience with finance. This is the last step before leaving the dealership with a new car, so in my opinion, the people that work in Finance should be the most personable to end the experience. It was between 8pm and 9pm that I began my finance experience. My finance guy, Jose Vivian, came out to the desk I was sitting at, asked a few questions and then said it be about 15-20 minutes for him to get the paperwork together and he would come and get me. AN HOUR AND HALF later, Imtiaz saw that I was till sitting there and said he would go check to see what the hold up was. Within minutes I was finally in finance; it makes me wonder what Jose was doing.... Jose was not personable at all. As an example, when I told him I had forgotten about my personal plates on my old car and asked if could he contact someone to get them for me, his response was "well, we don't have an intercom"...at which point I said..."well, you have a phone". He tried calling 3 different times, then got up and told me how to proceed with signing my paperwork and left to see if he could find someone. I found it odd that he would leave me to understand what I was signing while he went to find someone, but I was so ready to go home, so I proceeded with signing the documents. In the end Imtiaz had already had my plates for me...again, he is the best. I would recommend this dealership for the first 2/3's of my experience, but not so much for the last 1/3.

Process was quick and my car, imo, was valued fairly.

We towed in our car for service last week. Dan worked with us at every point and went above and beyond. He’s very thorough during any call updates and pleased with the way he handled the situation. We had to change axle and couple of other things which took about a week to get out car back. We appreciate his attention to details.

My original appt. (Thursday between 8 and 12) never happened because the appt. was never placed into Toyota's log. When no one showed up to pick up my car (I'm vision impaired) I called and was told it would happen the following Thursday. From that point on, everything went smoothly. I was offered a $100 discount on 4 new tires (which I appreciated) but wasn't aware of a n over $100 charge for tire alignment. But the car was picked up and then returned without my having to make separate arrangements for transportation. The rep told me about a financing service since I wasn't prepared to pay the extra $400+ cost for the tires and all in all, it went well. Thank you.

After testing several cars we went to fill some forms and buy the car we were looking for, the sales man who was even older than my father which I thought he was trying to be kind and helpful, started to text another sales man. At the time that our sales man saw another two female costumer and jumped toward them forgot to turn his screen off and when I was taking photos of my form I noticed his texts in my photos. after reading them I noticed that they are talking about us!!!!! as the photo speaks itself I just wanted to declare that this is exactly the definition of female abuse!!!! I'm never going back there. Maybe the Auto nation should've hired with more PRECISION! Now I understand why he touched me on my shoulder several times while speaking...

Great service - on time as promised

Efficient service without excess pressure to do marginally required maintenance.

I’m writing this review as an old customer who leased and purchased five vehicles from AutoNation Toyota. My last experience was terrible. I almost lost $1000 during this crazy time because of the misinformation of their employees. From five months before my lease end, they started sending me text messages, emails and contact me by phone and ask me to return the car back earlier and they emphasized that I don’t need to pay the remaining balance. I finally listen to them returned the vehicle back to the dealership two months earlier and they and when I arrive at the dealership, they just asked me to sign a paper. One week later I received a bill for two remaining payments and when I called, the finance company and they said I’m still obligated to make two remaining payments and the dealership misinformed you…… I even talked with a manager and he did not suggest any solution. anyway, I’ll never go back to this dealership nor will my family.

I went to get a fuel pump replaced because their was a recall on mine. They gave me a defective one and it almost cost me my Labor Day trip. When they replaced the fuel pump again the car was still not working properly and all I got is give it a couple of days to adjust. I also was given my vehicle back with over a quarter tank missing.

Toyota at AutoNation is great! I went on a Saturday morning so it was very busy. Check in took 30 minutes. 20 minutes waiting for someone to greet me then another 10 to log me in. Their estimated service time was 2 hours so I chose to have the shuttle take me home. If I'd chosen to stay and wait, their waiting room as clean and seats were set up for social distancing as much as possible and everyone wore masks. They have free wifi. my car was finished in the estimated time of 2 hours.. I will return but try to avoid weekends.

There are better car dealers than this one. They waste your time, keep swapping sales people on you and are condescending and will talk over you. I wouldn’t waste my time here. Their service is really bad.

Yes. I sold my car to them. The process was relatively quick and easy. The final offer was a bit lower than estimated-still good.

By far the best experience I’ve ever had at a dealership! Love my new Toyota Camry hybrid!

Got a great deal and recommend this place

excellent

Best service ever! I tried other Toyota service centers but Auto Nation was the best. Terri (Service Dept) was above and beyond all other service personnel. Very happy.

Friendly people and they doing well I'm very happy

I purchased a Hybrid Corolla recently and found the process to be nothing like it was in the "olden days" of haggling, headaches, and excruciating waiting. My sales rep, Andy was professional, efficient, and knowledgeable . I am very happy I decided to go to Auto Nation, Irvine

Called to get my oil change and look into my tire light that came on, and the appointment cordinator was so helpful and got me in same day which was wonderful. My service advisor explained everything to me and They got the job done fast. I will keep geting my vehicle services here. Very easy and nice atmosphere

Started and finished within estimated time and cost. Good communication. Alan has a great sense of humor, too.

The process to sell my old vehicle without having to purchase another one from Auto Nation Toyota in Irvine was just excellent. Abe was most helpful, I was treated warmly and the offer was fair. When it comes time to purchase a new vehicle, this dealership will be the only one I visit. Alan T

I’ve taken my car to AutoNation Toyota Irvine for several years and recommend them highly. My service agent Joel is helping me to keep my 14-year old/90,000-ish odometer miles Corolla in safe, running condition. I never feel I’m being recommended unneeded services--he explains everything and is watchful of the costs. I usually wait at their facility while my car is being serviced. With the virus, though, and being in the high-risk group because of my age, I was nervous to wait for my car not socially-distanced from other people. Instead, Joel picked up my car at my home, serviced it, and returned it to me washed, with the interior virus-disinfected at no extra charge. AutoNation Toyota Irvine is A+!

Excellent service love my service guy Kyle.

Everything was great about my service experience. Joe was friendly and helpful, pointing out things I might not have been aware of. The one thing I recommend is that the same level of service be provided to us when picking up our cars. Joe was busy and the other guys on the floor - looking like they were doing nothing - did not want to alert whoever that I was waiting for my car. That left a damper on the experience.

My car is a CAMRY 2020 XSE. The remote connect issue is still not resolved and it came like that when i purchases the vehicle- which means they didnt check on it and their QA didnt bother to check and it has been almost 5 months since i bought it. This is also in relation to a security issue, its NOT light subject, since our SOS doesnt work either. I contacted the sales team, service team & data communication team and they still cannot resolve the issue nor were they willing much to help. No one is willing to take any responsibility nor help us fix the issue. We called and emailed so many times and they all failed to e back, even after they say they "will look into the issue". We even had to go through different channels of contacting customer support and other departments and still no one is willing to help, they just keep pushing us to other departments - and they do the same! Needless to say, i am very very disappointment Toyota Care and Autonation Irvine. When you are looking to purchase the vehicle they act all nice and like they will help you through it all, but dont trust them. especially this location NO ONE is willing to step up and help. I wouldn't recommend this place to anyone, go the extra mile and go elsewhere.

EXCELLENT TOM TOOK CARE OF EVERYTHING

The agent Reza is an excellent person and a great help, the service is excellent and I am so happy being a customer member of Toyota at AutoNation. Keep up with this great service to your customers.

I just recently purchased a 2020 Toyota Tacoma TRD Off-road from Auto Nation Toyota of Irvine. My experience was AMAZING! Tacoma trucks have been very difficult to find because of COVID 19 shut down, Toyota factory’s were shut down as well. Mark the GM actually reached out to me first to see what type of vehicle I was looking for. After I told him that I wanted a Tacoma, he told me that it might be a couple of months before they get any in stock. I told him to do his best. A week later I receive a call from Dean Sturman one of the sales executives. Dean explained to me that they had a long bed ordered and they would reserve it for me. After thinking about it for a couple days I called Dean back and let him know that I was ok with a short bed. Dean said he would look and see what he could find. The next day Dean called and said that they had found a short bed in the exact color I was looking for. We scheduled a time, and headed to the dealership expecting to be their for at least 5 hours. After arriving at the dealership with my wife to look at my new truck. I was welcomed in person with masks on, by Dean and Mark. I was truly impressed, because it is not every day that the GM of a dealership is their to welcome a buyer. Dean took me for test drive right away. And then we started on the paperwork. About 15 minutes of filling out paperwork and credit applications, I was in the office with finance Manager, and 20 minutes after completing the purchase I had my keys to my new truck. This was the best car buying experience I have ever had. I have purchase 7 new vehicles over the years. I will say that I have never had a transaction go so fast and smoothly as this one did. Dean was Amazing! He check back with me several times, and has even come to my home to pick up the truck a week later, just to have it detailed one more time for me. I will say, if I need to buy a vehicle in the future I will be checking in with Dean and Mark at Toyota of Irvine.

Thank you Jonathan Yiao, for making our car purchase process easy and quick. Much appreciated with his orientation and explaining the car features to us. He are very knowledgeable and courteous.

Took 2018 CAMRY in for 5000 mile service. My trusted service consultant JOE SCHULTE helped make the visit run smoothly and answered a couple of questions for me. Was in and out, with time for a cup of coffee, within 45 minutes. Have revisited several times, including for 25,000 mile service. Joe handled everything, including pickup & re-delivery for COVID-times safety. I literally grew up, going back to the 1940s, in the automotive business, and this is one of the best operations I’ve ever seen.

Hi I was there yesterday And reza was very much helpfully Thank you so much

Brian Ocampo was very efficient, courteous, and kind.

I had an appointment for an oil change @10:40, my truck got finished just under 5 hours after we checked in. Never in my life have I had an oil change take that long. I had 2 infants and a toddler with me so it made for an extremely long day. No one came and updated us on the fact that they didn’t have the filter and had to have it brought in. I went to check on the status and they told me 20 minutes. Then I checked again an hour later and they told me they didn’t have the oil for my vehicle and were waiting for it to be delivered. What I don’t understand is why didn’t they have the oil delivered the same time they had the filter delivered? I was extremely disappointed with the service we received.

Excelent costumer service, they always give you the best deal on the automotive market

Love everything about Toyota of Irvine from top to bottom, A-Z.

Reza my adviser helped me a lot, He explained to me all of my car issues, with respect and kindness. Thank you Reza Tafazoli

Me gusta venir por q te atiende de maravilla

Very fast service and truck was returned washed and ready to go within hours. Two recalled items covered and an oil change done.

Excellent customer service provided! Prompt updates and explanations!

Worst dealership. Must be a lot of fake reviews on here Response to the owner: Tried calling and wasn't able to speak with the General Manager. You have my info. How about you call me?

They were really helpful and they, made sure I got what I needed whatever they had to do!! All time best

*THE GM WILL NOT SPEAK TO YOU. I was left on hold for 2 hours. They respond like he will, but it's not true. * Tried calling to speak with GM about my car and still haven't been able to connect with him/her. Truly disappointed with my experience here. Going in tomorrow for one last shot at trying to fix my car. Update from yesterday: Still have rough sounding breaks and a high pitch sounding transmission. Waited 4.5 hours to have absolutely nothing done to my car. I've tried calling the General Manager and got blown off. Cringe of the thought having to come back here, but I still need to have my car fixed.

I came in to have my car repaired. I encountered a service repair person named Terri Cole. The most kind, caring, and patient person you can imagine. Made my experience almost fun. Best car experience I?ve had in over 40 years of owning vehicles. She is amazing. I cannot say enough about how hard she works at keeping her customers happy. Not only me, but I noticed how she treated all the customers she encountered. A true blessing, to me, to all your customers, and to your company.

Excellent quality customer service and value for money.

My service advisor Chris and the whole team were great!!! Jason in parts got me the tires I needed. The whole experience was easy. My truck is running smooth and it got washed too.

I had a good experience from going to Auto Nation for the first service of My RAv4 Toyota ! and i explained about Mr. Reza Tafazoli who was my advisor ! He is so nice, kind and patient ! Thank you Reza !

I purchased my Corolla from AutoNation, Irvine . The salesman "Mack" was professional and very thorough, he went out of his way to explain everything from features to financing options . I recommended Autonation Irvine to several of my friends, I tell them just ask for Mack anytime you are looking for a New Toyota or service. Thank you so much Mack for all your efforts and your consistent quality of work.

Zero enforcement of masks, not all staff wearing them, ones that are, are wearing them incorrectly. Think about how many people they interact with and they are in your car getting germs all over it. I’ll never come back here.

The best place for your Toyota! Good customer service and service advisor that can help you with all vehicle recommendations.

My Corolla had an airbag recall, they made sure to contact me and make sure I was aware of the saftey risks. I brought my car in and was assisted right away, which made me feel comfortable since covid-19 is increasing. I was in and out, and th pickup process was painless.

Disappointed that AutoNation Toyota in Irvine, CA. Didn't make me aware that I could it got $1,500 from the DMV for my broken but drive able car, instead they paid me $75 for the same car that I bought from them two years ago for $5,000. When I call them the next day to get my car back they din't help me either, violating my consumer legal rights.

This is my 4th Camry from this dealer. Very happy with the non pressure to lease vs purchasing. Each time I have gone in, I look at the inventory and pick the model I am interested in. Each time after meeting with a sales person and giving him this info, the car is brought up for me to look at and offered to take a test drive. Again very satisfied with this dealer.

Always good maintinance service and customer service,

My wife and I really appreciated the professionalism and courtesy from all the people there and especially Trevor Morgan.

Great service

I am extremely busy with work so I made an appointment about a week in advance to schedule my maintenance per the indication on my sticker. It indicated that I needed to do my 55k no later than 8/7. A few days prior to my scheduled appointment, I received an advertisement regarding a 'sanitation/detailing' service in the reminder email. I requested the appointment to be moved from 1pm to instead 11:30 to provide ample time to get both services done.I took the shuttle home and cancelled any plans that required me to travel to ensure I was home at all times in the event my car was ready to be picked up. I received a call about an hour later or so later from Manny- he commented that my Prius had factory recommended services to be done. I agreed to the campaign recalls and I declined the last minute services that he recommended relating to a fan service. By the end of it all, they couldn't get the detailing done by end of business day. He sent me to customer service to have the driver come get me. I would have just stayed there if I knew it would be an hour or two. Wasted my entire day. I tried to meet with him on a few questions but was told "just see the cashier'". After a $238 service charge, and absolutely no discussion on what was done, I now have to find another day where I can take time off work to schedule the detailing and the Engine Coolant Level and Condition he marked on my MPI (MULTI-POINT INSPECTION) requiring immediate attention. Don't say there is a service that is recommended when in actuality an action is deemed "requires immediate attention" . There is a big difference. This could be another few weeks before my schedule clears up to be able to drop my car off for all of this. My first experience was subpar, but two misses in a row is disheartening. I also emailed the GM about this inconvenient and unproductive visit. The only thing that eased this painful experience was Dan the driver and the friendly cashiers.

I emailed a question asking if a vehicle could be moved to a closer to me AutoNation location and a few hours from the cars location. The only positive thing was the response was quicker than I expected. Mark called and left a message on a Sunday morning. I called him back and before I could finish my interdiction he said, ” you'd have to come get the car, it's like an $80 flight from Vegas”. I tried to say ok I wasn't sure if you moved cars from dealership to dealership so figured it was worth asking but again he was very short and rude in saying no. I would have flown or driven the 6 hours when I had time but after my experience with Mark I have no interest in giving my business to that company.

I live much closer to other Toyota dealers but find it well worth the time to have my service done at Auto Nation Toyota of Irvine. From the service advisor to the technicians and the entire staff, a thorough and well run operation. Service or repair they get it done right the first time.

My car service was handled by Dan Fankhauser the service manager. He was very courteous and professional .He listened to my request and got them all done very professionally.

Brought the car in for normal maintenance. Great service.

They had emailed me a coupon to use when taking my car for service. I showed the coupon to the the person who took care of me in the morning and he said that I could use the coupon worth of $40. When I went to pick up the car, I realized that they had not taken into account the coupon. When I asked the lady at the cashier desk, she told me to stop to the side of the line. Meanwhile she went ahead attending people in line behind me. Finally, she called me back, had to make few phone calls to take care of the coupon. It took such a long time to figure out a coupon that they had sent me. I don't think they are trustworthy and did not appreciate waiting so long for them to figure out a coupon.

My first service since purchase. I had an appointment so they knew I was coming. The greeting was did I buy the car there? No chitchat like good to see you, or welcome, or how are you enjoying the new car. The service advisor mumbled her name behind the mask so I couldn’t understand it. I asked to have the rear gate kick sensor looked at. After it was done, the advisor rushed past me to take the key to the cashier without any discussion on the condition of the car. The cashier said instructions were in the car for the auto opening kicking motion. Once I found where they parked the car, there were no instructions, no person to review the outcome of the service. They did wash the car leaving spots that I needed to scrub off before I drove away. They might as well have a check in kiosk upon arrival and an ATM to pay and leave. The most impersonal service visit I have ever experienced. I am no more successful with the back gate kicking motion than when I dropped it off. I’m not sure if they rotated the tires or not. Next time I will mark with chalk. I might as well go to any random Toyota location in the future.

Buying experience was good.Got the highlander At a fair price.one problem I have is the Salesman said he ordered the floormats For the car because they were part of the Contract.they weren't in the car when I Bought the car two weeks ago.Called To follow up and parts department Confirmed the floormats haven't been Ordered.He was professional and said He would pass the information on to the Sails department He said the mats Should only take several days to arrive. Hopefully they will arrive at my house As promised by automation Toyota Irvine.

I appreciate Manny in the service department for getting me in and out as fast as possible.

Took my highlander In yesterday to Irvine AutoNation, for a routine checkup as I was taking a road trip. First Teri Cole is an amazing service coordinator, she listened and was prompt and respectful. She took care of all my needs as she always does.Also was able to pick up my car after work and it was washed and clean. I specifically want to recommend ‘ Arthur ‘I think , the shuttle driver. He prolonged his lunch so he could take me back to work. That is dedication and great work ethics. Customer was first. Also the cashier ladies were patient and kind. So overall great experience. I have been going there since 2012. Highly recommended AutoNation Irvine.

The experience could be better

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Believe all the one star review. I wouldn't bother with these guys. They quoted me for 10k over MSRP. When I told them that I wasn't willing to pay over MSRP, they told me no dealership would sell the car at MSRP. They said they can match other dealerships. So I contacted several Toyota dealerships in the area and located two which were willing to sell at MSRP with waitlist. I contacted Autonation Irvine and they backed out of the price match. So come here if you want to deal with shady salesmen and pay 10k over sticker price. Otherwise, steer clear.

The person I spoke with was very friendly and helpful. I occasionally had trouble understanding him because of the face masks that everyone is wearing, but he made sure to explain everything thoroughly and give me my options in terms of different combinations of services and their costs. Also, his estimate of my wait time was accurate.

The experience of purchasing an used 2019 car at this dealer was smooth and painless. The paperwork process was done fast and professional. Faten Naiseh was a great sale person to deal with. Even though it took me a week or so to get my second key for the car but Faten Naiseh was working out of her way to help me getting the second key and I am very satisfied to work with her. Thanks

Salesman Abe was so nice and helpful and Mark Puebla in Finance was awesome as well. Very professional. However the gentlemen who were seated at back left side of the showroom were alittle rude when we spoke with them. It’s all about customer service!!! Make sure to ask for Abe and Mark😉

Great selection of vehicles. Everyone treated me great. Tim the sales manager, Donald Robertson and Leke in finance made the process of buying my wife's 2020 RAV4 XLE quick and easy. Check the dealer out for yourself you won't be disappointed. As for the new car...my wife loves it. I've had some bad experiences at other dealers over the years and this place is not one of them.

I went to Autonation Toyota Irvine to have my car serviced for the first time and was very satisfied with their friendly staff and personnel. The time I was told the car would be ready was indeed ready. Good place to go. And will continue. Easy to get in and out for me as I am a senior and easy for me is a plus. Thanks Autonation 👍

Great sales and financial administration staff and servicing center!

Terri Cole is absolutely amazing! Best customer service, answers all of my questions, calls me back with updates. I would recommend her to anyone who needs repairs or has questions regarding their Toyota vehicle.

I recent visit for a service that includes to disinfect the car inside which I paid $30.34. I don?t know what kind of cleaning they did inside but I didn?t notice any changes or smell something new. Dust still there and not a single portion of the inside of the car hasn?t touched or cleaned.

Big Shout out to Mark Puebla in the Finance Department for fixing his vehicle out of pocket, trading it in here, then doing my paperwork and lying to my face about the car not having had any accidents while I signed the contract to buy it, I appreciate the honesty. Also honorable mention to the the sales manager that came out to let me know that since nothing “came up” during their “inspection” and since I didn’t come during the 5 day money back guarantee period that I was on my own. They really make you feel like part of the family with technical “truths” and withholding of information.

VERY impressed and satisfied with my service advisor Joe S.

Fast and professional

excellent service, quick and compassionate response to questions and requests

excellent service, quick and compassionate response to questions and requests

The Sales Manager, Shawn was the most professional, efficient member of any car dealership I have ever worked with to purchase a new car. He is of the highest character and ethics, as opposed to some members of other dealerships, that I personally experienced. I've walked away from deals that went south in a hurry. This time I lucked out when I got in touch with Toyota Irvine Autonation's Abe. Abe is the hardest worker. He worked so hard to find me the exact vehicle on their huge lot, to my total satisfaction. He tirelessly took care of all the paperwork and allowed me to choose the most comfortable place to sit in their very large showroom. He brought every piece of paperwork to my location, to explain what and why I was signing it. Abe is the best. When he found out that i was going to sell my current car to a different company, after I purchased my new car from Toyota Irvine Autonation, he told me he could save me the hassle and time by matching their deal. One less place to go to get my money for my old car. I agreed and his deal was seamless. I got what I needed quickly. I cannot say enough good things about Shawn, Abe and Toyota Irvine Autonation. Give them a try, it will save you a lot of time, grief and you'll get a great deal on the car of your choice. RON N.

I recently purchased a Prius Limited from AutoNation Toyota Irvine, and I highly recommend them. First, they were cheaper than everyone else. So much so that the other dealers did not even attempt at matching the price. So you will save money. Second, they are extremely helpful afterward. I could not figure out how to adjust the sound on the stereo, and my salesperson, Sami Albatarseh, patiently walked me through how to find the bass/treble controls (he was puzzled too but eventually we figured it out using Facetime). As I live in San Diego, I won't be taking my car to Irvine for service. But if you are considering a Toyota, then I strongly recommend this dealership. It's worth the trip.

I went here to buy a new car cash literally in hand. Walked around the showroom and lot for about 40 mins with no help. Going to Tustin Toyota now...

A really great place to get a car, very understanding and Amazing people to deal with. Do talk to Sammy it's always a pleasure working with him.

Service was really decent, the workers were very patience as well as understanding. They did a good job explaining things in full detail.

Great service! Deactivated a feature by mistake, didn’t recognize it and came in to get it fixed since I thought something broke. They didn’t charge me for it! Super nice team!

We ordered running boards for our Highlander from Dan the service manager.

It was amazing and I was out with my repair in under 10 minutes. It was troubleshooted immediately!

Alan was very helpful, explained things to help me understand what the problem was with my Prius.

We needed to have our rear window re-tinted. They took care of it that day. They were having another car tinted that day but I didn't know that when I went there. I had talk to the person that had done our tinting the first and it just happened to be one of his workers that was doing the work. So Dan the service manager was able to have ours done that day.

Alan Modessa was very Friendly and considerate Service advisor , staff is courteous and quick in providing any help. Covid-19 related preacitions were well managed with plenty of Hand sanitizers palced around, washing station at the waiting area and plastic barriers on the steerring wheels and on seats. I used this location for my Lexus RX 350. Coffee offered is great too. I will highly recommend for your Toyota and Lexus service.

Tom was helpful and courteous, his professional manner got me in and out asap. The facility was clean and everyone was friendly. Thank you Auto Nation Toyota.

Just took our 2018 4runner in for 25,000 mile service (we have the oil changed every 5,000 miles as this is not a lease and a car worth keeping forever). Every time we go in we are treated very well and our vehicle serviced within the day. Yesterday we had all the drivetrain fluids changed and had an alignment performed (just put on new tires). Nothing to complain about! Thanks guys.

Wait time was more than expected but over all they did provide good service

They are good to repair my Prius. However it costs to have anything done. I just had my battery fail. Needed a jump start so my AAA jump started the car. Took it to Toyota and the charger the battery at no cost. They said in 2-3 days it would loose its charge so I had options_ 1 buy a charger for my battery that still has 2 years on it’s warranty - 2 buy a new battery for around $350 - 400 . They said the battery passed their Toyota test so the warranty would not replace the battery. So I was left with taking car home and having to redo this every week ( getting a jump start & going to Toyota) or buy a replacement battery. While Toyota is great to fix the car, after the warranty on the car is over , every time I take it to dealer they fine a need to put more Money in the car. Just be aware businesses are not in it to help the customer , they are in it to keep getting more money.

My friend actually told me to give AutoNation a try after she sold her vehicle to them the day before. I didn’t believe her at first but soon had the opportunity to confirm for myself that everything she said was true. The process of selling my vehicle to AutoNation was easy and quick. We had the pleasure of working with Tom. He was ready for us when we arrived for our scheduled appointment time. Not only was the service great, but they bought my vehicle from me at a VERY fair price. If you’re looking to sell your vehicle, don’t bother with Carmax. Save time and make money by going straight to AutoNation Toyota.

Alan M always does a great job taking care of our Toyota’s.

We always receive excellent service at AutoNation, Irvine. That’s why we bought our last five cars from them. Everyone is so friendly from the person who sets up the appointment to the service person. They always get you in and out of there quickly.

After being their costumer for over 6 years, and purchasing 5 cars for my family, and referring them to my friends, I got extremely ridiculous prices on RV4 from them! It's definitely the management and the company's decision to unfairly charge their costumers. Imagine leasing a car that is $40,000 while paying $31,000 for it in 36 months!

Are all these good comments about this dealership true? All the comments seems too good to be true!!! The sales person that originally sold me my car is now not responding to my messages after the miss leading info provided!! Is that what we call customer service now days at this dealership ... you ignore your customer once you have them sign on the dotted line? If I was that sale person I would respond ASAP before the situation gets ugly!!!!

My friend actually told me to give AutoNation a try after she sold her vehicle to them the day before. I didn?t believe her at first but soon had the opportunity to confirm for myself that everything she said was true. The process of selling my vehicle to AutoNation was easy and quick. We had the pleasure of working with Tom. He was ready for us when we arrived for our scheduled appointment time. Not only was the service great, but they bought my vehicle from me at a VERY fair price. If you?re looking to sell your vehicle, don?t bother with Carmax. Save time and make money by going straight to AutoNation Toyota.

I took my car in for problems with the screen. The voice command goes on by itself . During the process the GPS stops working, my cellphone stops working and of course the radio stops working. That was after I took it to Elmore Toyota three times with no results . So that?s four times , both dealers could not fix it . The sad part is your service technician didn?t want to touch the car . He said you should take it back to Elmore Toyota because they got paid for the job . And he might keep three weeks like Elmore did . When I told him I was tired. Of taking it too many times to Elmore, and they stopped answering my calls. Your technician finally said ok you can keep overnight. I picked it up the next day , it was ok just like the other three times . Suddenly today started acting up again. I almost had an accident few times , because I was distracted continuously with voice command going on and on . I really don?t think your service dept did anything to the car . Your technician told me to go see the salesman Ali to program the voice command,, which he did ,Ali was very nice and couteaous. But the car should?ve been fixed by the service dept and the sales department. I?m really frustrated and don?t know what to do I think this is my 8th Toyota, I?ve never had a problem before . Can someone help me please, the car is unsafe to drive , very dangerous and distracting.

Today I visit the place I want to buy land Cruiser they have 1 only The care driven almost 2000 miles by the GM and they want to sale to me as brand new even other cars in showroom it’s has a mileage minimum 1500 to 2000

TOM and LEKE are the guys to work with at this dealership. They made my car purchasing experience very efficient and painless. Thanks again!

great job!

Chris was very helpful in explaining everything. The service dept manager fixed the problem with the power windows in minutes. Overall I was very satisfied with the service.

Chris is a great mechanic! He is honest and explains everything in detail. I won't take my care to anyone else.

Great support by staff. I am glad I bought my first car from AutoNation Irvine! My first car maintenance experience with them was awesome.

Arnold, was super friendly and patient and answered all my questions about the cars prior to coming Automation since we were coming from San Diego and and could not get there until the weekend. I would ask about the car and he would go and check on it. When I finally arrived to and saw the car I had all my questions answered. We did have a little issue with the price, as the price online was 1000, less than what they ended selling it for, but they did try their best and they were very nice and friendly. Thank you Arnold and the whole team at Automation Toyota Irvine, I love my purple Rav4!!!

My first time getting service at Auto Nation Toyota Irvine. Drove into the service area and was promptly greeted by one of the service writers. He was friendly and told me how long it would take for my first service. I went into the waiting room area which had seats socially distanced and everyone had a mask on. The service writer came back with the paper work, when the car was ready, and I signed the papers at the cashiers window and left. Car was washed and clean.

They started great, everything great but 8 hours later and still there and no warranty on a $40,000 vehicle and then and then....I didn’t even want a new car after the horribly long day that should have taken at most 2 hours since I was prequalified and put down half cash and then, they refused to even fill up my gas tank for my 2 hour drive home

The salesman Dean was great, but financing was terrible. 7 days passed and still could not get it squared away. I did my part with my bank, a rep.(last name, Coleman) was very, very rude on the phone, maybe he mist the day for the costumer service training, WOW! I felt like taking the vehicle back due to his attitude, but I kept my cool. I will not deal with this dealership in the future, too bad I need to go back for pending work on the vehicle, hopefully it will go smoothly. Ask for Dean, he was great. Do not deal with Mr. Coleman.

I've just taken delivery of a special order Tacoma from Fleet Director Kim Bambauer. She was incredible to deal with. Email communication all along the way was 110% of what I was expecting. She was very knowledgeable and right on top of things during the entire process. Thank You so much Karen and AutoNation Toyota Irvine

Mark Mehta has tainted AutoNation’s name. I came in a few months after I purchased my 4Runner with some simple questions. Mark Mehta immediately became hostile and combative. I tried reassuring him my issue was with my salesperson but he became even more agitated saying he was unwilling to help me. He kept claiming that this is “his dealership” and what I needed from him would come out of his own pocket, basically trying to make me feel bad about wanting to be made whole. I’ve never been treated so poorly as a paying customer. I use AutoNation for service/parts but never again. Shame on Mark Mehta and shame on AutoNation Toyota not just for employing someone like Mark Mehta, but for having him in the position of general manager. Do not go here. They are awful to you after they have your money.

Mark Mehta has tainted AutoNation?s name. I came in a few months after I purchased my 4Runner with some simple questions. Mark Mehta immediately became hostile and combative. I tried reassuring him my issue was with my salesperson but he became even more agitated saying he was unwilling to help me. He kept claiming that this is ?his dealership? and what I needed from him would come out of his own pocket, basically trying to make me feel bad about wanting to be made whole. I?ve never been treated so poorly as a paying customer. I use AutoNation for service/parts but never again. Shame on Mark Mehta and shame on AutoNation Toyota not just for employing someone like Mark Mehta, but for having him in the position of general manager. Do not go here. They are awful to you after they have your money.

I went for tire replacement. My tire sensors (TPMS) were fine. After replacement, the TPMS lights were blinking. I took it back. They did not accept any responsibility and wanted to charge me $400 to replace one of the sensors. Bad service...

I just bought a 2020 Highlander Hybrid. Couldn’t have been happier with my experience. My salesman, Arnold, was very helpful, friendly and knowledgeable. Absolutely NO pressure whatsoever and all of my questions and concerns were addressed. Enjoyed meeting some of the other top leadership as well: Sean and Mark. As management they cared enough to follow up with me specifically to ensure that I was happy and well taken care of. I would be happy to buy another vehicle there at any time !

Went in for an oil change with an appointment. The service advisor, John was courteous and friendly. Oil change was done quickly and without a hassle. Great service and a FREE car wash too. Highly recommend them. Thank you!

Sales Rep, Ed was very helpful and nice. Great service!

I made an appointment for an oil change and tire rotation. When I got there I was told I would have to wait 3-4 hours for the service. Other than that, the service was fine.

Want a positive sales experience in Orange County? Then find Tom Hlousek who works at Auto Nation Toyota in Irvine. Tom is a retired college professor. He works not for means but instead as a hobby. I imagine his kind and caring demeanor are similar to what he displayed in his classroom. We spent two different days on their lot and at no point in the search process were we pressured by Tom. In fact, overnight he identified a style car we were interested in and had the Tustin Auto Nation send the car over to Irvine so that we could test drive it the next day. He was patient and even suggesting things to think about that we hadn't considered. You really felt like he was "in your corner" doing his best to find the right car for you. And when it came to the decision moment, he offered up financing options that helped us to feel good about the purchase. Top notch assistance the whole way through. Sadly, the only bummer was the length of time it took to complete the paperwork - but I think that was the result of the effects of the pandemic.

5 stars for actual service.however,their appointment email system doesn't work properly-kept assigning me to another service advisor.i had made the appointment with my regular service advisor of 12 years.the error was not corrected after i emailed them.also,how come auto nation can't afford to put up plexiglass screens at the cashier stations to protect the cashiers and customers?

People remember write down on paper every single question your gonna ask the dealership or sales person. that was my mistake. couple of things I did not mention cost me. they will keep quiet about certain things. so it's up to you to ask.

Only the second service on this vehicle. Fortunately no issues just maintenance. Set up the appointment last week. Layout of service area was good. No waiting time to pick up car. Was ready when promised

Terri did a wonderful job. We are satisfied.

I went to Autonation Toyota of Irvine for my warranty checkup and service of my 2018 Highlander and Elaine the person who took charge of the process was very courteous and professional. The experience was absolutely delightful.

Great experience. Setting up appointment online was very easy. Work was done way ahead of schedule. The service advisor even “found” an extra hubcap for me! Thanks AUTONATION Toyota of Irvine.

Excellent service from an excellent team. Keep up the great work

The facility was nice and clean. The staff were friendly and knowledgeable. The wait for the repairs was reasonable. Although the dealer did a great job, the labor cost was rather high.

Honestly I am very displeased at the service I have received from AutoNation Toyota Irvine. I recently got the 2020 Camry TRD, my first new car, and I ran into an issue where the decal on the side rocker peeled off while I was driving. I didn't hit anything, I didn't scrape a curb or anything of the sorts. This is something that clearly was a defect of the car and something that should be covered by warranty without question. When I brought my car in, I was immediately met with resistance and the representatives immediately tried telling me there was damage and it wouldn't be covered. I told them that I hadn't hit or scraped anything and that there was absolutely no damage. After requesting to speak with the service manager, the manager told me this is something that would need to be ordered and would be covered by warranty. All good, or so I thought. They ordered the part and when i brought in the car "to open up a warranty claim" I was again met with resistance and was told that there is damage and it wouldn't be covered, after already being told it will. I asked to speak with the manager and the attendant walked away to get him, and not even 10 minutes later he comes back, no service manager, and was told it will be covered. I don't understand why it is okay that when I ask to speak to a manager, the manager wouldn't speak to me. It is irritating to know that the problem I am having with my new car is clearly a defect and a warranty issue, only to be treated like some kid who has no clue what he's talking about. This is not how they should be treating a customer who purchased a brand new car and has had it for only 6 months. AutoNation Toyota Irvine needs to step up to the plate and take responsibility instead of trying to make it out that i did something wrong and its all my fault. EXTREMELY UNPROFESSIONAL! Take your business elsewhere! And P.S. This is an ongoing issue that is still not fully resolved.

Always pleasant car service experience. Consultants are always helpful.

Very good service always Elaine Usdin

I have always been happy with the service I received at the Toyota Irvine.

Very Blessed purchasing experience with Johnathan, per the Costco book, no hassle price! Very friendly and through! Made buying a car a relaxing experience, very friendly people to work with.

Got my 80K service and a tow hitch receiver installed on my 2013 Highlander and everything went fast and smoothly. Plus, Alan was outstanding at setting expectations and answering all my extra questions about Battery Life and Trailer Power Kits.

Factory recall for Airbags and/or Seat Belt Pretensioners. They started working on my car as soon as I arrived. All employees had face masks. They first covered any interior items they might come in contact with plastic.

Great dealership for all my service needs... Always recommend. Service director MR. Smith was great in addressing all my concerns. Thank you!

Very thorough examination of the car, and not too many expensive items needed!

I had my Tundra into Irvine Toyota for its standard 110,000 mile scheduled maintenance. Service advisor was kind and informative, and the service was performed in a reasonable amount of time. No surprises.

service department manager Dan, went above and beyond to have our car picked up and delivered back to us after the service .I call this ultimate customer satisfaction. Thank you so very much Dan for always taking care of us when we need you and your team. Great job to you sir and your team

We just had a pleasant experience purchasing a car at Auto Nation. We have 2 Corollas already that still run great and have needed very little beyond routine maintenance so we knew what we wanted. We went through the Costco Auto Program and were referred to this dealer. They called immediately. They didn't try to sell features we didn't want. They emailed us specs for cars on their lot that fit. As far as safety, we had to make an appointment. All employees were wearing masks. There were few people in the showroom and all was spotless. We were able to see, test drive, arrange financing and drive away with the car immediately. An employee synced the car with our phones and went through the features and how they worked. Since the purchase they have called several times to make sure all was fine.

They always take care of their customers! Great detailing service too!

Car salesman was friendly and funny. Mark with finances helped find coverages that made sense for us.

Everything was done on time as was promised and appears to be done correctly.

With all the virus stuff going on it was nice to see a clean waiting room, and people were spacing themselves very well.

The Service department at AutoNation Toyota is a fine group and my experience with them was a good one. I do recommend the Service Group and especially Steve for his exceptional work. However, I will never buy a car from Toyota again. After purchasing a 2020 Corolla I found that EVERY time I start the car, a banner appears on the display screen instructing me to register and download an app called "Entune." The banner cannot be avoided (only postponed until the next engine start) and cannot be removed according to AutoNation Service (who are a great group of technicians). During the download process a choice is offered to the user to accept a monthly charge or stop the download process. But nothing removes the banner if I do not agree to accept a possible monthly charge. Shame on Toyota for such a practice. When I buy a car, I don't want an unavoidable recurring monthly charge - no matter how small in cost. In the future I'll choose another car maker. As an additional irritation, all email correspondence was sent to the wrong email address and all mail correspondence arrives with the salesman's name on the latter, not mine. Just a bad experience with Toyota corporate "all around.

Very comfortable during COVID -19 pandemic; staff wore masks, service was quick.

It is SO easy to make an appointment. The Service Department people are pleasant, knowledgeable and not pushy. We were in and out in a very reasonable time. This is better than any other dealership I've dealt with from the purchase to the maintenance.

It took too long to get the shuttle for a ride back to my home. I waited two and a half hours and when the car was almost done, the shuttle driver called my name. I did not accept the ride as my car was only going to take a half hour more.

I took my 2003 Toyota Corolla for recall service for the air bags. I was welcomed in by the Advisor, Joe who was very pleasant and personable. Their facility was clean and all the employees wore masks. I felt very safe. Joe made some recommended service suggestions, but was not pushy about servicing my car. Thank you AutoNationToyota-I will be back for service

Great service! Worked with an excellent service writer who gave me overview of what would be done, cost and time involved.

It was OBVIOUS the PPP loans were for SMALL BUSINESSES. It was unethical and disgusting that AutoNation applied for and accepted a $77 million dollar loan! You gave a giant middle finger to small businesses and the American people - our tax dollars funded these loans! I posted info about this company on my face book page: “WE WILL ALWAYS REMEMBER THESE COMPANIES AND WE WILL GIVE THEM THE MIDDLE FINGER RIGHT BACK. IF YOU OWN STOCK IN THEM, SELL IT (I did, just sold them ) Shame on you!

I had a great experience and is really happy with my 2018 toyota Siena

Excellent customer service

very efficient. in and out quick and satisfied. the coffee was good too.

Amazing team at Auto Nation, Irvine. No hassle, hustle or pressure in making my decision and purchase. All employees were equally hands on to create a comfortable environment.

I had a wonderful experience buying my car from AutoNation The sales person was knowledgeable and very kind. There was no pressure! They even threw in a tow hitch for me. I would not hesitate to refer people to them! Thanks AutoNation!

The best part was the process was fast. Eric Yun and Also the other dealer name also Eric that I don't have his last name in Auto Nation in Irvine California helped me which I'm very happy with both of them.

I highly recommend AutoNation Irvine Toyota. I needed to purchase a car last Sunday but I was not sure if I can afford it. Kyle Blondin and all the staff made it possible for me to own a brand new 2020 C-HR. Thank you so much for all your help and I’m looking forward to a long lasting relationship With AutoNation.

I highly recommend AutoNation Irvine Toyota. I needed to purchase a car last Sunday but I was not sure if I can afford it. Kyle Blondin and all the staff made it possible for me to own a brand new 2020 C-HR. Thank you so much for all your help and I?m looking forward to a long lasting relationship With AutoNation.

Donald Richardson was the salesman who helped me and found him from calling about Carfax the customer service is beyond 5 stars and the price is affordable in orange county. I lived a bit far and only went for the high reviews and affordable prices. Look for Donald Richardson there, he was wonderful and explains everything easy!!

If I could give more than 5 stars I would. Donald Richardson was beyond helpful, kind, honest and work any budget we had and made it happen! I am sending all that I know his way for purchases. Ask for him if you want a good deal within a budget for reasonable cars. Awesome Experience!

Time efficient and excellent Customer Service. The waiting area in confortable.

My girlfriend was looking for her new car online for months. After we checked out Autonation Irvine's website for the same car she had her eye on at super low no Haggle price we bolted down there & picked it up! It was that easy only 2 hr in & out with her CPO Pre-owned Toyota Camry! We will definitely be back in the fall for our new Tacoma. Thanks to the Sales & management team at Autonation Irvine Toyota for making this the best car buying experience we've ever experienced

I recommend AutoNation Toyota Irvine because of the people who work they are very professional and friendly they listened to all my questions and concerns They make the process of buying a car very easy. Special thanks to Luis Solares for his great service.

My car was nearing 50,000 miles, and it needed a transmission oil change and a wheel alignment. Not being a busy time, I took my car in and Chris was extremely cautious with ?keeping the distance?, while I sat outside in the sun for the next couple of hours. Washing the car and sanitizing it before returning it to me, was a bonus I didn?t expect. Thank you Chris.

the building is modern. the facility looks new. but the service is bad. coffee machine is broken. no free bottled water. finance department is slow and custom service is terrible. it takes forever to do paper work. brand new car doesn't even provide key chain and all manual books materials does not even have a pouch. this is terrible dealership.

My Toyota Camry was shaking violently when I applied the brakes. I traveled there to visit my family from Crescent City and was fortunate enough to take my Camry to Auto Nation Toyota in Irvine. The employees were extremely helpful and were able to diagnose what was wrong with the car. The service writer Elaine Usdin treated me with the utmost professionalism and courtesy. Thank you AutoNation Irvine and Elaine Usdin.

Efficiency, knowledge of staff, cleanliness of waiting room

service guy Joe was nice and very helpful. coffee machine is a nice plus and the whole experience was no fuss at all jt

I've been going to AutoNation for 10 years now and always enjoy my time there, and my special service rep Alan Modessa. The service and respect I've received over the years has been wonderful!

The service department is the best. Very friendly and professional. I arrived with no appointment and was finished with my basic maintenance visit in less than 90 minutes. I definitely recommend bringing your vehicle here.

I am very happy with the service at Auto Nation Irvine Service Department with Thomas Kolb who was so patient in helping me on the advice of different repairs for my Toyota Siena base on my budget.

My service representative Allan was very professional, friendly and competent. The service was completed within the time promised and the car was washed. I received far superior customer service than I did when I took my wife’s car to the Mercedes dealer for service the same day.

Brought my sons car to check problem with the brakes? The service Department report said that it was going to take a while to check out problem Brakes were ok at this time and they didn?t even need to get any brakes done today Thanks to the honest customer service That?s why you?re going to get a return customer!

We had a great experience as always here especially with REZA. He is technically knowledgeable and helps everything get done very fast.

I keep going back because of the customer service I receive from Joe Shulte.

Brought my Tundra for an alignment. They got it done quick. Plus I’m been going here for more than a decade Alan, Teri and the other staff are very helpful.

Terri Cole, the service consultant welcomed me when I got there. The waiting time was reasonable. The only disappointment was that they didn?t wash my car as promised.

Have an excellent Service Advisor- Terri Cole (Auto Nation Irvine). Thank you for all you do.

Professional and customer friendly team.

Good service and good location. Thank you for your excellent service.

Great experience over all. Costco plan work will. All sales personnel was very professional and friendly.

As always Reza Tafazoli was there with excellent money saving advice on what service my 2007 Prius needed. I bought the car in Norwalk but it’s been serviced 99% of the time at the Research location unless I was out of town. Reza always goes above and beyond and I’ve often recommended him to friends and family.

My husband took my car to you and asked for check up the brakes but you did not check it and did check the other parts .

The waiting room was comfortable, clean and efficient!'

Good experience , will highly recommend to friends

Interner manager Mr Andy voung is very helpful, he really made sure i will get the truck i like, he?s the one who help me get approve from the management for the deal that i liked, definiltely,i would recommend this dealership to a family and friends,,, thanks a lot Andy,

Once again I had a pleasurable experience , my service advisor Reza upfront and professional. When I picked up my car, it was clean and ready to go!

Everyone was very friendly and they listen to what I wanted and needed. I got exactly what I want at the price I wanted

So fantastically work style in this dealer workshop! Every steps are standardized ! the worker manager discus with me very well and answered all my questions about my concern. The paper work and all records are very clean. They did a lot extra work about my car recall! take care of my care ,it is all about the safety issue. I sincerity thanks your work!

Very satisfied with recent purchase I made. The buying process was smooth and easy.

Everything went smoothly, had a good experience, everyone was great

Very clean facility and quick service. The service Rep was very professional and courteous.

Even though I had an appointment and arrived on time, a tire rotation and multi-point inspection still took close to 2 hours. Very disappointing and inconvenient!

We just bought a Toyota Rav4 XLE through the Costco Auto Program at AutoNation Toyota Irvine. It was a very pleasant, personable, and professional experience. The staff Including Jonathan and Jean Pierre were excellent, making the car buying experience stress free. Thank you for the great car. It's driving well.

I had a few problems with a vehicle purchase from Texas that was transferred from Texas and spoke to the service manager and general manager at the dealer I picked it up from (AutoNation Toyota Irvine). Both of them were very helpful and friendly. They will treat you like family and make sure everything is taken care of. Not all dealers will show you this kind of loyalty. Definitely recommend working with these guys. They want all customers to be taken care of properly and if a problem should happen to arise they will do what they can to correct it. The used car technicians are second to none and will go through the vehicles with a fine tooth comb, most other dealers will just throw a couple filters in it and say it's fine. If you need a car make sure to check the inventory at this location because you'll get a better car and deal at the end of it all along with staff that will always have your back and treat you like family. Good job AN Toyota Irvine 👍👌🙏

I’ve been using this dealership for over 10 years.

they have great customer service

Great customer service!!! Daniel ( manager at the service department )was amazing Thank you very much!!!

We just bought our second Toyota from AutoNation in Irvine. Such a great experience! My wife and I couldn?t be happier with our experience and our purchase. Alex Asfour was phenomenal. We are so amazed by his genuine commitment to serving the customers that walk through those doors. I am confident there isn?t a better sales representative at any Toyota nationwide. We make a 20mile drive, passing several Toyota dealerships along the way, to shop at AutoNation Irvine and Alex Asfour makes that drive worth it. We are so happy and will continue to come back! Thank you Toyota and thank you Alex!

Good customer service but the process took too long Pleasant staff

My representative took great care in listening to my concerns he checked on why my apps were not downloading and they checked my car for the maintenance the car needed I am so happy with the service I received at Irvine Toyota

没有什么烦心事！就是爬坡费劲！

This service department is top notch. Very efficient, professional, capable and communicative.

We were always hesitate to take our car to a dealership. We have done so however for the last 10 years and will only see Advisor Chris Cortez. He's honest and reliable and would not see anyone else. If you go here, make sure to see Chris!!!

We have been looking for a car for our daughter for a while now. We just happen to walk into AutoNation Toyota dealership and met a great sales guy. I have always dreaded buying a car but they made it a great experience for us. We ended up buying a car and we got a great deal. The finance is what took so long but she was very nice too. I recommend this place to anyone who wants a good experience in purchasing a car.

Service is fast and timely. Customer Service are friendly and makes sure all your concerns are attended to by machinist. B

Not sure where to start on this review. I found the car online at Autonation toyota Irvine and told the salesperson I was on my way. Car was out front when I arrived, checked it out went for a test drive and told I purchase it all within 45 minutes. Then they hade me sit in the waiting room for 3 hours and I kept asking how much longer, as I missed lunch and wanted sone food and they told me if I left I would loose my place. Finally I saw a "Finance" person even though I wasn't financing, then the sales pitch to buy what seem to be all these extended warranties. At the end, it was a 5 hour ordeal which should of only taken 1 hour or maybe 90 minutes at most. Personally, I will never buy there again. My previous new car experience took 45 minutes at a GMC dealer.no apologize from a store manager.

My 2017 Tacoma TRD Pro developed two sub-surface rust spots on the roof. Toyota investigated the condition and determined it was not a manufacture defect. Steve Smith, Customer Service Director for AutoNation Toyota Irvine, made arrangements to cover the repair under a "good will" program. My truck is now better than new.

Sale process was very easy and provided me with a great price.

Very professional , excellent customer services, a pleasure to do business for my past 4 RAV 4 and two Camrys.

The team was incredibly professional and kind. The waiting room had a tv and free water/coffee with vending machines.

Excellent service, friendly, reasonable, and quick Have taken my car there for 25 years. and have purchase my car for many years

nice service, took cared of my malfunction on my Prius easy.

Five stars on everything!! You folks are great. I am a 20 year customer

After buying two cars, I left the dealership with a total sour taste in my mouth. The bottom line was lots of pressure, the carpet matts were missing from my car, and they told me they were shipping supplies that never went out. I had to go to the dealership and make a fuss to make anything happen. They gave me their word and I shouldn’t have trusted them. Mike in sales put a lot of pressure on me and didn’t let me think about my purchase - this was very uncomfortable. Faten was very cordial and nice. Bere in finance was very curt, didn’t listen and was argumentative. Mitch and Sean were pleasant and professional. The negatives far outweighed the positives and I would recommend you visit another dealership. This experience was so laborious and life draining.

Had a good experience with salesman Received an email confirming price, down payment and interest Next day got a call from salesman to let me know that they were not able to agree to the terms already given and that I needed to give a $2000 deposit and my interest rate would go up. Salesman put his manager on the phone same story and I told them both that they have to honor agreement that I got and supervisor refused. I asked to speak to manager and was told that he would call back. Next call was from finance manager saying same thing. Again I said no and that if they didn’t fix it they would be responsible for the down payment I made on insurance for the car. Finance called a second time asking if I could come up with interest and registration, again I said no. He admitted that those term should not have been agreed. Next I got a email from salesman saying that they got me approved to the THEY gave me. Next call was supervisor to say they look forward to seeing me in later that evening. Asked if he knew that I requested to speak to him and he said no so I explained to him what happened and that it felt like a bait and switch and how that it just was not right. I picked up the car and the only people I saw was the salesman and one supervisor who I didn’t know, no apology or greeting from the sales supervisors I talked to. I met with the finance guy to do paperwork and noticed that my payment was lower and when asked I was told that they just transferred title. So, no smog check (which the seller has to smog the car they are selling) And they weren’t even going to tell me about title transfer. Also, when I looked at the car I noticed a bracket was broken and was told by the salesman they would fix and here we are two weeks later and several calls a text messages I am now being ghosted by the salesman. And to top it all off, there were 5 dings to my credit report so they could get me the deal I was guaranteed. Never ever will I buy from not recommend this dealership.

I recommend going to Alan M, if you need a Service Rep! He's has awesome customer service and able to explain what your car needs in simple language (Anything car related, I'm lost).

Great service with no worries and no problems. Loved it

Extremely satisfied with the service. Manny Moreno as usual delivers stellar, on point and honest recommendations which ingreatly appreciate.

Service was good. Price Was reasonable. Notification and Checkout process was smooth and hassle free

I brought my 4runner in for an oil change at 11 AM. The Service Writer said that it would be done by 2 PM. The vehicle wasn't completed until nearly 5 PM.

Trevor was a great salesman. He is very knowledgeable of the product and made the transaction easy

Great salesman and sales manager. The credit process was quite slow and agonizing.

My experience was outstanding in every way. Reza Tafazoli, my customer care consultant, made sure that in every step of the process I was kept informed and that it ran smoothly and efficiently..

Alex was amazing! The entire process was quick and painless. I got the car I wanted at the price I wanted without the haggling.

Always call Reza Tafazoli for my service needs on myToyota Highlander Hybrid. He is very conscientious, professional, trustworthy, and always so pleasant and nice. He is the best!

Great experience with Toyota, they catered to my every need. The purchase process was simple and the employees were straight forward. Even stayed late after closing so i could leave with my car that day.

When I was there getting a Camry lease for my old man 3 yrs ago, they were all about customer service and making me happy. Fast forward to earlier this month when I go to renew, and I guess it’s the new management, but they could give a $h@t about me this time. Long story short, we walked out kind of defeated, but then mosey’d on over to Honda and leased a Civic on our terms :), which were the same terms we were shooting for at Toyota. So screw you Toyota :). See how this works? You need to bend over backwards to make your customers happy. Now my dad has a Honda. Man, I love a free market :)

Pleasant environment from service workers, prompt service, in and out as soon as possible

Always great service; friendly staff and great work.

Good customer service. Rep was friendly and explained well what needed on my car. Facility is nice clean and provides snacks coffee and water. And got complementary car wash 😊

If you ever need to get your car serviced go see Kyle Maxwell. He?s very honest and caring. I highly recommend him!

Excellent customer service, fast repair times! They understand your issues and will work with throughout the whole process.

Toyota irvine has always taken care of all of my car problems in a timely and professional manner with great courtesy

Kyle was very honest about my truck. He explained everything clearly and accurately. I greatly appreciate him and the service department.

Service pretty good, but I think they should add doughnuts or pastries in waiting area for those of us who have to wait which usually is about two hours on average ....

BEWARE: Service Advisor JOEL AVILA NAVARRO (Hispanic male in his 20's) took my car for a JOYRIDE. NOTE: If this has happened to you, do not hesitate to call Toyota's corporate customer service line at 1 (800) 331-4331. On Dec 17, 2019 I dropped off my car at Autonation Toyota Irvine Service Center for a routine service and warranty work. I received the car back on Dec 18, 2019 and noticed there was additional mileage and significantly less fuel in my car - more than would be required for a test drive for my issue by mechanics. I was curious what would require so much additional mileage + fuel spent on my car and checked my DASHCAM footage. Looking at my DASHCAM footage, I saw the mechanics joking with JOEL about how excited he was to "take the customer's car back to the front [of the service center]". After JOEL got into the car, he left the dealership parking lot and turned left on Irvine Center Dr. where he drove my car exuberantly for a number of miles into the Irvine/Lake Forest area. This joyride lasted over 15 mins, and ended with JOEL dropping off my car at the front of the service center. Unluckily for JOEL, he didn't know that I had this DASHCAM running and that I was driving a vehicle that was owned by Toyota corporate. I called the Toyota corporate customer service line and let them know of the incident, the footage I have, and the minor damage incurred by JOEL on his JOYRIDE. They will contact this dealership's management for me, and I will update this review based on what actions are taken by Autonation Toyota Irvine.

Chris was an exceptional customer service representative. He was friendly and courteous and was very thorough in explaining the maintenance programs available for my Camery

It was very easy to make an appointment. Great customer service. Explaining everything. Car was ready on time.

I purchased a 2020 Camary. Went in on a Saturday, Went home, did my research, called them on Sunday to say that I was willing to make the purchase, went to the dealership 30 minutes later and was out the door with my new car in less that an hour. Very accommodating, great customer service. I've purchased a previous car their as well as leased a car their as well.

I live 45 minutes from Irvine Toyota and their service department is worth the drive.

Great customer service ! In and out in a timely manner...

It was fast and easy! The people were very helpful!

Their customer service ... friendly and courteous. The service rep explains what needs immediate attention in the vehicle maintenance and what can wait. I have been going to this service center for the last 12 years. I’m very satisfied with their service and will recommend to friends and relatives.

The representative Steve is so nice and very accommodating.

Toyota Irvine has great customer service in their car service center. Service rep (by the name of Alan) was courteous and explained the maintenance service to be done.

Reza tafazzoli, was a courteous guy, which take care of car , and also when the car got ready called me back , and also provide proof of corrections for my 2009 Toyota Corolla airbag recall. Thank you

Excellent service , this is our fifth car with the same dealership. Very nice salesman and manager

great price, great service, deal was done over the phone! our salesman chris herz was very nice, friendly and accommodating. he also made sure to follow up with us regarding additional assessories! we would recommend this dealership!

I been getting a service/repair from mr joe Schulte for last 8 years .he does take care my car well as customers (me) he is so top of everything about my car (very professional and explains every detail)

Had appt for first service of new vehicle. I was one of two vehicles waiting in line and took over 5 minutes for one of the service staff to acknowledge I was standing there waiting. Must have been 10 people or so at their desks and walking around and talking with one another. Not a good first impression. Once I was approached, the customer service was great.

I went there for my 4th service. Everytime I have been back after purchasing a 2018 Toyota Highlander. They care about the customer first of all! Their service rep JOE is excellent and treated me as his friend, which is one reason I will always return to Toyota AutoNation of Irvine for service or buy a carhat they say they will do.

I went there for my 4th service. Everytime I have been back after purchasing a 2018 Toyota Highlander. They care about the customer first of all! Their service rep JOE is excellent and treated me as his friend, which is one reason I will always return to Toyota AutoNation of Irvine for service or buy a car

Great Service. very easy to come in get your car serviced. Thank you Mehran

Thank you very much as mr Reza for give me good condition for my car and everything

Friendly environment, car was ready in the time frame given

Check in was quick and professional. Waiting area was nice. Service was done in timely manner.

Kyle M helped me with a brake repair and kept communication open. I always come to Toyota for my repairs and he made sure I’ll keep coming. Thanks!

Yesterday , I took my 1992 Celica convertible to AutoNation Toyota for an oil change and brake replacement. Alan Modessa took care of everything, keeping me apprised along the way. He has always given me reliable information about what is necessary to keep my car in great shape. I have trusted Allen for over 12 years and can’t imagine trusting anyone as much.

I have never received anything less than excellent service at AutoNation Toyota Irvine but with this recent visit, Service rep Allen kicked it up a notch. He was professional, knowledgeable (with my 1,000 questions) and kind. I previously lived in Irvine but now live about an hour away. I gladly drive on the 405, no less, because my car and I deserve that kind of treatment.

Stewart was excellent. He helped me find what I needed and I drove off with my new Prius!

Toyota Irvine is the only place I go to get my car serviced. Ask for Reza. He is professional, friendly, and will go the extra mile.

Pleasant buying experience. The salesman, Andy Vuong was exceptionally great to work with, very knowledgeable and patient through the entire process.

I had service on my 2019 Toyota Hybrid vehicle. I was happy with the customer service, but thought that my vehicle would be cleaned and vacuumed inside with each service. I am not sure if that is a standard part of the service or if I was to request that to be done for a fee?

Very professional staff who took very good care of us! They went above and beyond in every aspecting of the car purchase!

Elaine is one of the nicest people I have ever worked with! She was very friendly, and explained everything about my car?s service thoroughly. Maintenance on my car went well, and it smelled amazing afterwards. Would definitely visit again!

We got our RAV4 repaired. The Customer Service overall is excellent. Reza is very helpful. So I would recommend this place to get your Toyota serviced.

Reza is helpful and thorough when I bring my highlander in for service. I would highly recommend him. This last visit also included some assistance from Robert, head mechanic. Thank you. Also I appreciate Don, who drives the shuttle service provided. He knows how to get clients to their destination quickly and in a precise order.

As always Terry Cole provided excellent service. Terry always takes the time to explain repairs that are needed.Robert O'Brian is a master at his trade.

Reza from Irvine at the service dept. helped us. He is friendly and always had a smile. Great positive attitude and i would recommend this place to have your car serviced.

Speedy and friendly service; Scott was informative and genuinely wanted me to have a smooth experience.

The quality of care and dependability of service are attributes that have won my loyalty. In this day and age finding reliable mechanical service can be a daunting experience, I am pleased to be a returning customer with nothing but praise, thank you.

Always love bringing my car into this dealership. Terry was a great help, very personable and fast!

Mr. Smith provided me with an outstanding customer service and if I return to continue doing my service there is just because of him.

Very pleased with my purchased. Seles pep, manager,FI manager, all were very helpful, professionals.

I took my car in for regular maintenance. Terri, customer care consultant greeted me when I arrived. She was friendly and efficient. I had a few minor details to take care of and everything was done to my satisfaction.

They have the updated most modern equipment and that your mechanics are a master and certified mechanics which I know it takes a lot to keep up your your certificates really nice people they don’t give you a lot of grief and they try to save you money like that I like Toyota

Advisor is right on time when the estimated time of repair is done. Very courteous and professional.

Amazing service Very fast Thanks sooo much I appreciate

Our sales person when the extra mile to get us the exact car we wanted and a fair price for our trade-in.

Wonderful. Reza is the BEST service representative.

Our buying process was very unpleasant. The salesmen promised us one thing, and the manager would not honor the deal. These guys lied and used every trick in the book, while telling us they were on our side. We will not buy a car from here again.

Great service. Friendly customer service and prompt.

Service was excellent. My Prius was serviced and delivered on time as promised. Staff was friendly and very helpful.

My car service was handles expertly by Joe and I thank him very much.

Sales person was not as knowledgeable about the vehicle as I would of like

Elaine Usdin was great to work with. She was very helpful and kept all of her promises.

Thank you so much for amazing service.

The auto deal is not really doing personal things, flirt on customers.Also, the force you to buy assessors and maintenance plan for high price. If you don’t agree, the group of people give you hard time and shout on you in the office. Then even don’t let you picked the color, drive in and you purchase that

Amir the sales person had great customer service, but in the end I was surprised the finance folks raised the residual on the leased car by $2,000 over what I originally agreed to. I only blame myself for accepting and not negotiating further. Other than that, nice facility and a great Tundra TRD Pro.

Took longer than usual for an oil change but staff very nice

excellent customer service - by terry, very talented and helpful

We spent months going back and forth on which vehicle to buy before my son chose the Corolla. We went to the dealership and met Rosemary . She was fairly new but very enthusiastic about the cars. After the initial test drive she remained in contact with my son so we went back a couple of weeks later after deciding on the trim level and color we wanted. After spending some more time with sales, sales management and financing we were able to take home the car that we wanted. All in all it was a good experience and an opportunity for my son to see the car buying process. Many thanks to Rosemary, Raid and Bere and others at the dealership for making it as smooth as possible.

Fast , efficient and reasonable pricing. My service advisor reza was a true professional.

excellent and fast service - Chris is always extremely Polite , knowledgeable, and helpful !

Toyota of Irvine is a good place to take your car for repairs, my Service adviser Terry C is excelent

The service was done on time as schedule. Staffs were friendly and kindly. I had some parts replaced per old recall.

Integrity and Expertise. I have full faith and confidence in my service advisor.

Very happy with Mr. Joe Schulte ( Car Service) . He is very honest, friendly, calm, good listener, and above all he has good knowledge about his job.

Excellent experience provided by service advisor (Steven Pier).

Best Toyota service department there is. Only place I?ll go from now on.

The Service department is always friendly, on time and convenient.

Ask for Reza!!! He is my go to guy at Irvine Toyota. He is always extremely helpful and was able to get my car serviced in no time. The service is always fastest , easiest and most convenient car experience. Reza always goes above and beyond to ensure I always receive the best customer service.

In typical fashion, excellent and efficient service.

Quickest good attention great service

Terri is always ready to help me and is efficient . Highly recommend her.

My experience the day off was great with the service advisors. However, it took over 4 months for my recall to be taken care of. Several phone calls, several visits, and an email to NHTSA.

After years of using this service, I was not pleased with my most recent visit. I was presented with a long laundry list of things the mechanic recommended be done on my car totaling $1,600. There was no information provided of what was needed immediately and what could wait, or an understanding expressed of how I used my car. It greatly lowered my trust in the service department. The redeeming factor was that the manager called me when I requested him to, and I believe he listened. The test will be in my next visit as to whether I was heard. At this point, I can't say whether I'd recommend them or not.

Ahhhhh friendly workers and good customer service! 💛

The team in Autonation Irvine is stellar! I would not want to deal with anybody else. Jonathan and Luis took special care of me and even the store manager took some time to help me out with my lease. Great service, thank you!

Went in on 10/22/19 afternoon without an appointment on the chance they could perform the scheduled service my 2018 Tacoma. My service advisor "Christopher Cortez," was very friendly and accommodating. My vehicle was serviced and I was on my was in less than an hour. I feel very confident in Chris Cortez and will always return to him for service or repairs.

The service was efficient and friendly. Great service.

Consider yourself warned, do not leave personal belongings in your vehicle if you take it in for service, which I will never do with AutoNation Toyota Irvine again. Upon picking up my car, which was in for Due Bill service, I realized that it had been completely cleared of all of my personal belongings (except for my insurance card, which was nice of them to leave me) and the car was as impersonal as the day I drove it home. One of the managers, Nazem, came out and looked at the car and saw that it was empty, I showed him the pictures of my belongings that I took before dropping off the car for service. He denied that anything like that could happen at their dealership, then went on to tell me that the work was outsourced and that my car was at a 3rd party service center for 2 weeks (to refurbish a factory head unit)! On top of that, they used 1/2 a tank of gas and left me on EMPTY with the fuel light on. At this point, I felt violated. Nazem was telling me that they would make this right and that I shouldn't feel violated because AutoNation is such a BIG and REPUTABLE company. I left that night feeling sick to my stomach for hours. Not only was my car void of ALL of my personal belongings, but the service was not even complete, meaning that I had to return to this place that has caused me literal pain. After returning for the remaining service to be done and to talk to a manager about what happened to my car while it was in their possession, the used car manager (Mitch) told me that he would let me know what they decide to do before the end of business day. I waited for weeks before deciding to call them back, no response. I finally get a call from Nazem (over a month after the incident occurred) telling me that they will not be helping me with my belongings because "their research showed that no one had gone into the car while with them and the loaner car you returned smelled of marijuana." He told me that he smelled it the night I returned the loaner, but did not say anything that night (or the other 2 times I returned for service that was not completed the first time they had the car for 2 weeks) to give me the benefit of the doubt. What does that mean? It was a 2 year old loaner with 10k miles. He accused me of smoking marijuana in the car to get out of paying for my personal belongings that were taken out of my car while it was being serviced by Autonation Toyota Irvine. They will say anything to get out of taking care of a new customer and righting wrongs. I still feel violated and lied to.

Kyle was very good. But the hood of my car was not shut all the way. I only saw it when I got home. The hood could have flipped up on the freeway and I could have been Killed!,,

Thanks, they got my 5K service first thing ! Steve and Manny are very professional service advisors.

This TOYOTA is a 10 out of 10! Excellent service. Staff was very welcoming and polite. I had the privilege working with Mr. Luis Solares and Kyle to get the best deal and right car for me. I would definitely recommend this dealership to all future car buyers!

All my questions were answered and I feel like I got a fair deal on my trade in and purchase.

My wife and I were pleased with the process of selling our cars to AutoNation Irvine. Dean Sturman, our sales retail associate, kept us informed of what was needed to complete the transaction. We went through the paperwork and received our checks within a couple of hours.

I asked of the car is still available at the location and the rep responded right away and sent me video clips of th acual car. Excellent and curtesious serive from both the rep and the sales manager. Service manage was also proactive and helped me to get tinting reservation. Such a large inventory dealership. I strongly recommend Autonation to everyone.

Excellent service advisors. They never try to sell you more than is required. We have been going to Autonation Toyota Irvine for the past 4 years and have always been given great customer service and quality work. We also get coupons for discounts on work performed.

The ease and respect they showed was very helpful.

Moe is the best!! He played no games and gave me exactly what I wanted. The whole process was super smooth and I feel like he actually wants to take care of his customers. I ended up noticing a few scratches on my new car the next day on the sunlight and he told me to bring it back so they could fix it. They were willing to repaint the car if I wasn?t satisfied. After the scratches were buffed and polished I was happy and Moe filled up my car with gas free of charge. He really takes care of his customers! Ask for Moe! Best car buying experience. Everyone was all around great.

Good service, didn?t have to wait very long to get started. Great discount on the cleaning! Thanks Joel.

Chris C is always helpful and kind. Repairs done at a reasonable time

Sale service told me 1.5 hrs waiting for oil change and I had appointment. But the issue is people came after me but they leave before me so I have to find my sale service to find out. Not to happy with the sale service rep (Tom)

Pay me the money that you owe me. On 9/8/2019, I bought a 2018 ford mustang for a total of $36,268.85. I traded in my 2010 ford mustang for $11,500.00. I owed $4,540 to the credit union, same as the one used to finance the new car. At the time of purchase I was told by Sylvia Magana, that they were going to send the payoff amount to the credit union, apply $2,00.00 as down payment and the residual send it to me within five days from the date of the transaction. After no hearing from Autonation for 1 week, I called several times and left numerous messages to Sylvia to find out what had happened with the money owed me and the payoff to the credit union. She claimed that the account number was incorrect but they were going to issue the checks immediately. After 2 more weeks and several attempts to get this issue solved I am still waiting for my money. On 9/23/2019, my wife went to the dealership and met Keith Zmich (aka Boomer). When she was there they realized that Sylvia had furnished incorrect information regarding the payoff account. Keith sent us an email requesting the correct information and my wife sent it that same day. on 9/24/2019, my wife sent another email asking Keith about the transaction and he replied that the checks were going to be mailed that day or the following . He said that we were going to receive it no later than Thursday 9/26/2019. On 9/23/2019 Keith sent an email to my wife stating " SFFCU has been paid. Upon them releasing title, my business office will overnight the equity check to you. Please be patient – it’s a process. Sincerely, Boomer." As of Saturday 9/28/2019 Autonation Toyota has not paid any amount of this transaction even when they have already sold the 2010 mustang. We hope that Corporate offices of either Autonation or Toyota can take matters in their hands and get us our money immediately.

The service is amazing the sales reps are so sweet and courteous my Cuzin Ali El Ali will go above and beyond to get you a great deal and value for your trade in.

Terry was great in helping me from the time I arrived until I checked out. Good service from the Team----Steve, Dan always attentive making sure the customer is satisfied. Thanks Terry, Dan, Steve & the tech team for another positive experience.

The best place to get your new car

I took my 2010 Corolla to this place for three recall services, I am happy with their work and professional customer service, Manny was great in helping me with my car and taken care of it, car was washed and cleaned ready for pick up when he called me...

I was able to buy my car and did everything online. I only went to the dealer to pick up my car. Both the sales man and the finance were very professional and I had a great buying experience.

Happy to have gotten a great deal, but the process was way too long.

It was great. Salesman was friendly, respectful and nice.

Reza Tafazoli kindly heard my concerns and gave me the best options for keeping my car up to speed.

My experience with Toyota of Irvine was fantastic. My Salesman Abe was one of the best Salesman I have ever worked with. He was very knowledgeable, thorough, and transparent. Abe definitely made our buying experience very enjoyable. I look forward to purchasing my next vehicle from Toyota of Irvine in the future.

Because Dan the service dept manager does such a good job representing the team, I give AutoNation 5 stars. Dan is a great guy, he takes the time to help a customer himself making sure their problems are solved and they leave smiling. Dan has always been kind and helpful. A great guy!

I had low mileage so they said to delay air filter replacement (Engine and Cabin) until the next scheduled service. They also honored the discount coupon I printed from their website. I double checked their work once I got home and the fluids were topped off, the tires were rotated and the oil was changed.

The staff were so friendly. Elaine Usdin was very professional and explained what they recommend!

This was my first visit for routine maintenance. I was assigned to a friendly and competent service rep very quickly and they were able to do the service immediately. The waiting area was clean and comfortable. They completed the service more quickly than promised and brought up my vehicle freshly washed. It was a very pleasant experience.

We purchased a certified Corolla and I'd say that from start to finish we were there for less than 2 hours. The price was fair and Don took good care of us.

Good consultant and good repair. Multiple inspections were done on my Toyota Camry.

I purchased my 2020 Corolla Hybrid with Abe Zraiqi. Abe was very helpful and informative and a pleasure to work with. This was the easiest of any of my car buying experiences.

service appointment could not have been any better

this is my first time to bring my Camry to dealer to do maintenance. I always afraid will be waited for a long time (more than 1hr) for just oil change at the dealer. I was surprised and happy with the service - so friendly, fast and on time. for sure I will come back.

I had a great experience. I wasn?t pressured to buy a car I didn?t want. The dealer was very kind and helpful

Great service and attention to detail from Tony. Thank you!

thank you Alex and raaed very good service and nice place and clean branch