12,000,000 Cars Sold to Happy Drivers

"It's nice not to haggle over prices. Their prices are good!"

-- Misty H.

"They got me in my dream vehicle. They listened to what I wanted and I felt heard."

-- Eloni T.

"Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour."

-- Tom D.

Come Experience the AutoNation Difference

Reputation.com takes customer reviews and other indicators to create a measurement that helps us help you. It's called our Reputation Score, and AutoNation has one of the highest in the industry! That's because we use it to work towards one goal, improving your customer experience.

It's not just about star ratings.
Our Reputation Score includes a total of nine metrics including volume, frequency, and reach that make up the full customer review picture.

Dealerships review every testimonial.
All customer reviews are sent directly to our stores and corporate leadership team daily ensuring continual improvements to the customer experience.

Real reviews, from real customers.
Reputation Scores are authentic, since they're based on customer reviews and determined independently by Reputation.com.

Recent Reviews from AutoNation Toyota Irvine

I just recently purchased a 2020 Toyota Tacoma TRD Off-road from Auto Nation Toyota of Irvine. My experience was AMAZING! Tacoma trucks have been very difficult to find because of COVID 19 shut down, Toyota factory’s were shut down as well. Mark the GM actually reached out to me first to see what type of vehicle I was looking for. After I told him that I wanted a Tacoma, he told me that it might be a couple of months before they get any in stock. I told him to do his best. A week later I receive a call from Dean Sturman one of the sales executives. Dean explained to me that they had a long bed ordered and they would reserve it for me. After thinking about it for a couple days I called Dean back and let him know that I was ok with a short bed. Dean said he would look and see what he could find. The next day Dean called and said that they had found a short bed in the exact color I was looking for. We scheduled a time, and headed to the dealership expecting to be their for at least 5 hours. After arriving at the dealership with my wife to look at my new truck. I was welcomed in person with masks on, by Dean and Mark. I was truly impressed, because it is not every day that the GM of a dealership is their to welcome a buyer. Dean took me for test drive right away. And then we started on the paperwork. About 15 minutes of filling out paperwork and credit applications, I was in the office with finance Manager, and 20 minutes after completing the purchase I had my keys to my new truck. This was the best car buying experience I have ever had. I have purchase 7 new vehicles over the years. I will say that I have never had a transaction go so fast and smoothly as this one did. Dean was Amazing! He check back with me several times, and has even come to my home to pick up the truck a week later, just to have it detailed one more time for me. I will say, if I need to buy a vehicle in the future I will be checking in with Dean and Mark at Toyota of Irvine.

Josh Holmes Aug 28, 2020

I am extremely busy with work so I made an appointment about a week in advance to schedule my maintenance per the indication on my sticker. It indicated that I needed to do my 55k no later than 8/7. A few days prior to my scheduled appointment, I received an advertisement regarding a 'sanitation/detailing' service in the reminder email. I requested the appointment to be moved from 1pm to instead 11:30 to provide ample time to get both services done.I took the shuttle home and cancelled any plans that required me to travel to ensure I was home at all times in the event my car was ready to be picked up. I received a call about an hour later or so later from Manny- he commented that my Prius had factory recommended services to be done. I agreed to the campaign recalls and I declined the last minute services that he recommended relating to a fan service. By the end of it all, they couldn't get the detailing done by end of business day. He sent me to customer service to have the driver come get me. I would have just stayed there if I knew it would be an hour or two. Wasted my entire day. I tried to meet with him on a few questions but was told "just see the cashier'". After a $238 service charge, and absolutely no discussion on what was done, I now have to find another day where I can take time off work to schedule the detailing and the Engine Coolant Level and Condition he marked on my MPI (MULTI-POINT INSPECTION) requiring immediate attention. Don't say there is a service that is recommended when in actuality an action is deemed "requires immediate attention" . There is a big difference. This could be another few weeks before my schedule clears up to be able to drop my car off for all of this. My first experience was subpar, but two misses in a row is disheartening. I also emailed the GM about this inconvenient and unproductive visit. The only thing that eased this painful experience was Dan the driver and the friendly cashiers.

Nicole B Aug 10, 2020

Honestly I am very displeased at the service I have received from AutoNation Toyota Irvine. I recently got the 2020 Camry TRD, my first new car, and I ran into an issue where the decal on the side rocker peeled off while I was driving. I didn't hit anything, I didn't scrape a curb or anything of the sorts. This is something that clearly was a defect of the car and something that should be covered by warranty without question. When I brought my car in, I was immediately met with resistance and the representatives immediately tried telling me there was damage and it wouldn't be covered. I told them that I hadn't hit or scraped anything and that there was absolutely no damage. After requesting to speak with the service manager, the manager told me this is something that would need to be ordered and would be covered by warranty. All good, or so I thought. They ordered the part and when i brought in the car "to open up a warranty claim" I was again met with resistance and was told that there is damage and it wouldn't be covered, after already being told it will. I asked to speak with the manager and the attendant walked away to get him, and not even 10 minutes later he comes back, no service manager, and was told it will be covered. I don't understand why it is okay that when I ask to speak to a manager, the manager wouldn't speak to me. It is irritating to know that the problem I am having with my new car is clearly a defect and a warranty issue, only to be treated like some kid who has no clue what he's talking about. This is not how they should be treating a customer who purchased a brand new car and has had it for only 6 months. AutoNation Toyota Irvine needs to step up to the plate and take responsibility instead of trying to make it out that i did something wrong and its all my fault. EXTREMELY UNPROFESSIONAL! Take your business elsewhere! And P.S. This is an ongoing issue that is still not fully resolved.

Mitchell Taylor Jun 22, 2020

Had a good experience with salesman Received an email confirming price, down payment and interest Next day got a call from salesman to let me know that they were not able to agree to the terms already given and that I needed to give a $2000 deposit and my interest rate would go up. Salesman put his manager on the phone same story and I told them both that they have to honor agreement that I got and supervisor refused. I asked to speak to manager and was told that he would call back. Next call was from finance manager saying same thing. Again I said no and that if they didn’t fix it they would be responsible for the down payment I made on insurance for the car. Finance called a second time asking if I could come up with interest and registration, again I said no. He admitted that those term should not have been agreed. Next I got a email from salesman saying that they got me approved to the THEY gave me. Next call was supervisor to say they look forward to seeing me in later that evening. Asked if he knew that I requested to speak to him and he said no so I explained to him what happened and that it felt like a bait and switch and how that it just was not right. I picked up the car and the only people I saw was the salesman and one supervisor who I didn’t know, no apology or greeting from the sales supervisors I talked to. I met with the finance guy to do paperwork and noticed that my payment was lower and when asked I was told that they just transferred title. So, no smog check (which the seller has to smog the car they are selling) And they weren’t even going to tell me about title transfer. Also, when I looked at the car I noticed a bracket was broken and was told by the salesman they would fix and here we are two weeks later and several calls a text messages I am now being ghosted by the salesman. And to top it all off, there were 5 dings to my credit report so they could get me the deal I was guaranteed. Never ever will I buy from not recommend this dealership.

Randy Lesser Jan 10, 2020

Consider yourself warned, do not leave personal belongings in your vehicle if you take it in for service, which I will never do with AutoNation Toyota Irvine again. Upon picking up my car, which was in for Due Bill service, I realized that it had been completely cleared of all of my personal belongings (except for my insurance card, which was nice of them to leave me) and the car was as impersonal as the day I drove it home. One of the managers, Nazem, came out and looked at the car and saw that it was empty, I showed him the pictures of my belongings that I took before dropping off the car for service. He denied that anything like that could happen at their dealership, then went on to tell me that the work was outsourced and that my car was at a 3rd party service center for 2 weeks (to refurbish a factory head unit)! On top of that, they used 1/2 a tank of gas and left me on EMPTY with the fuel light on. At this point, I felt violated. Nazem was telling me that they would make this right and that I shouldn't feel violated because AutoNation is such a BIG and REPUTABLE company. I left that night feeling sick to my stomach for hours. Not only was my car void of ALL of my personal belongings, but the service was not even complete, meaning that I had to return to this place that has caused me literal pain. After returning for the remaining service to be done and to talk to a manager about what happened to my car while it was in their possession, the used car manager (Mitch) told me that he would let me know what they decide to do before the end of business day. I waited for weeks before deciding to call them back, no response. I finally get a call from Nazem (over a month after the incident occurred) telling me that they will not be helping me with my belongings because "their research showed that no one had gone into the car while with them and the loaner car you returned smelled of marijuana." He told me that he smelled it the night I returned the loaner, but did not say anything that night (or the other 2 times I returned for service that was not completed the first time they had the car for 2 weeks) to give me the benefit of the doubt. What does that mean? It was a 2 year old loaner with 10k miles. He accused me of smoking marijuana in the car to get out of paying for my personal belongings that were taken out of my car while it was being serviced by Autonation Toyota Irvine. They will say anything to get out of taking care of a new customer and righting wrongs. I still feel violated and lied to.

Ryan Shea T. Shimamoto Oct 21, 2019

TERRIBLE. The shuttle service at least did their job. I've had my Toyota for 5 years and have taken it to multiple dealerships. This one was by far the worst level of service I received from an advisor. I scheduled an Appt online and was there early before the doors opened. When I scheduled online, I requested shuttle service, but it did not specify the first shuttle would be a full 30 minutes after my Appt time. Annoying and have never experienced that before. Once the doors opened, the advisor asked what I needed. This was already filled out with the online request, so not sure why I was providing this again. There was no sign for an "appt line" vs non appts at the service department that I remember seeing. I signed up for the shuttle and 30 minutes later, it showed up. A+ for the shuttle being on time! They called me when my car was done. They didn't tell me if the car needed additional maintenance, was due soon, or anything for that matter. I assumed they did the requested maintenance. I have to ASK how to get the shuttle to come get me again...I have to call and set up an Appt. Sigh. I get picked up...dropped off at dealership, and cash out. I'm given a slip to pick up my car. I do not get any face time with my advisor. Someone else (very nice gentleman who was not my advisor) takes my slip and grabs my car. I'm not told anything about my service and my car is NOT washed. I call when I get back to work and am told I need to "remind" the advisor to wash my car. WTF? I'm supposed to remind someone how to do their job?! I take it to the dealership for multiple reasons and this is one. I ask how I'm supposed to know how my car looked...did I need advised on anything? I'm told to see a yellow piece of paper left on my dash and figure it out from there. Um, ok. I'm told I could bring the car back and they would wash it...and they could transfer me to my advisor if I had questions. Yea, no thanks...I guess I'll just figure it out myself. 100% will not be back to this dealership and will continue to take to the other dealerships where I have had great experiences.

Jennifer Sherman Jul 30, 2019

If you’re a Military Service Member and are thinking of buying a vehicle from these guys make sure it’s a good deal and you have your own financing. Online, these guys advertised options that my vehicle did not have and offered interest rates that they had no intention of honoring once I got to the dealership. In my case, I drove 62 miles from Los Angeles on a Friday and it took me 2.5 hours to get there. I invested my time driving to the dealership and the dealership used this to push their terribly high APR. As for my Silverado 2500HD…The sunroof doesn’t work and I replaced the thermostats because the motor wasn’t heating up to the right temperature which caused the heater to not blow hot air. My brake pedal was squeaking so I decided to shoot some lubricant at the joint and noticed the hydrobooster was leaking and I had to replace it. All the shocks had to be replaced, purchased a spare key and fob, and I changed the fuel filter since there was no documentation of it being changed. Even though the CarFax said the dealer installed running boards, I had to purchase and install running boards as well. I understand it’s a used truck and I bought it “As-IS”, as John and Tim kept saying to me but if you aren’t a mechanic and you are considering buying a used vehicle from these guys, I would stay far away. Listen to me Brother’s-In-Arms, the salesman, the desk manager, and finance are shady. While I was in finance, I had to sign off on the Carfax which was stating AutoNation Toyota Irvine installed running boards. I told the finance guy that my truck didn’t have running boards. The store manager came into the office and said CarFax made a mistake and that it should have said “taken off running boards.” There were many inconsistencies with this dealership. If you have as much patience, love for Chevy Trucks, and stupidity as I do then by all means check them out. If you want to be treated with dignity and respect stay away from this dealership. If your salesman is John and Tim is desking your deal get ready to experience the slimy underbelly of car sales. Veterans, don’t let their website fool you with smiling Soldiers shaking the hands of their salesman and driving off in a brand new car. These guys will hem you up in an outrageously high interest rate and tell you your credit is “Alright” when you really have “Excellent” credit. If they came at me with 14.99% interest when I had 775 credit score imagine if it was 680. They would push 22% or 30% APR. The employee handling my car loan at my credit union had worked on loans for 15+ years and never seen an interest rate that high. This dealership saw me in my work clothes and boots and old truck and pushed their terms and threatened to sell the truck to someone else if I didn’t agree to their terms. My salesman who would rather lose his sale than work with the rate which was being pushed by Tim, the desk man. This was my awful experience with AutoNation Toyota Irvine on 9101 Research Drive in Irvine, California.

Jay Mar 3, 2019

I was there because I had problem with my breaks Which first I went to south coast Toyota which I always buy my cars and deal with them. I was sooo disappointed because after 13000 mils my breaks was worn out. As I told them they said it’s not under the warranty it’s part of the wear and tear! The answe got my upset because that was not my first time buying Toyota and I’m not new driver. I ask to talk to the manager he said the best he could do to give me 15% off the repair. Which wasn’t a big deal for me since I was just driving the car for 14 month and bought a new car to not bothering with the repair. I had 10% off coupon anyway. I ask to talk to the general manager which was more disappointing he was saying “I’m wanted to be a hiro and give you the 15% but they already did! “That was the best we can do for you. I told him as general manager you have more power he was telling me that Toyota and repair department are 2 different company and he has to talk to them and will call me back the next day which he never did I called him the next day left him message he never returned my call then called the day after got his answering machine didn’t want to leave a message called back again and ask to talk to him finally got hold of him he basically said sorry couldn’t do anything I already got price of $120 to change my breaks with private auto repair but didn’t want to take the risks and give it to them. I told the general manager the most I can afford to spend is $150 he said that wouldn’t even pay for the breaks I said I will buy the breaks and bring it over, which he didn’t agree with. I left very disappointed and told myself never buy Toyota any more after buying 2 cars that’s the way they deal with the clients!! Since I was so disappointed I didn’t want to give them my money. I search for other Toyota service place and found the auto nation. I met with Manny ( Edmunds) he warmly greeted me ask me questions and told him the story and how disappointed I was that I wouldn’t not buy Toyota any more. He went above and beyond to satisfy me even though I didn’t buy my car there. Toyota got me back as client just because of Manny and his supervisor. I really appreciate you friendliness and customers service south coast Toyota needs to use you as exsampl.

Armanus Dec 4, 2018

Do not buy or bring your Toyota for service at this dealership. They only care about getting your money. I have a 2009 Venza purchased from this dealership, and all maintenance done here as well. This model Venza had many issues, with the Check Engine Light (CEL) coming on a lot of times. I brought the car in for the CEL in August 2014, and was diagnosed with needing to replace the stop lamp switch (which was already replaced before as part of a recall) and replace the O2 sensor. A week later, the CEL came back on! The mileage at that time was 58784 mi. Due to busy schedule, I wasn't able to go back to this dealership right away. The CEL came on and off, so I thought maybe it was only a false alarm. Finally, I brought the car in to complain about the CEL; this was almost 2 months after the last service. The mileage at this time was 60210 mi, which meant it was 210 miles over the powertrain warranty. Also, it was over by 3 months from the 60-month powertrain warranty. The service advisor offered free diagnosis, since it hasn't been that long since the last service for what seemed like the same CEL issue. I was told that the codes for the new CEL pointed to failed coils, and I was looking at around $500 to get it fixed. But alas! They spent an hour or two trying to find the defective coil, but it turned out that wasn't the issue! The service advisor told me they had to run more tests and I had to leave the car (it was a Saturday); I was offered a compact courtesy vehicle in place of my crossover SUV. The following Tuesday, I was told about unbalanced pressure which could mean defective piston or engine. What?! Service advisor already made some calls including to the mothership. Since I was over the powertrain warranty (by a mere 210 mi. and 3 months), Toyota Corp said that they will cover the parts (either the pistons or the engine) if I would pay the labor. Ok great! Not really, because labor would cost either $2200 (if replacing engine) or $2300 (if replacing just the piston rings and gasket)! Wtf!!! But if I decided to not pursue the repair, I would still be charged for all the diagnostics performed, which according to the service advisor was about 7 hours of labor. At about $150/hour, that is still a fortune! I felt like I'm trapped, and had no recourse but to authorize the work. Immediately after authorizing the work, I called Toyota's 1-800 number to beg for my case. I was told that if the district was already consulted by the dealership, that the decision was likely final. Great! So Tuesday and Wednesday came for more troubleshooting. I was still hoping that the engine would just be replaced to make it worthwhile to spend $2200. But Thursday came the bad news. Only the piston rings and gasket were going to be replaced. Finally, on Tuesday night, the car was ready and I eventually picked it up Wednesday. So it took 11 days for me to get back my car. Toyota and Autonation Irvine don't care about keeping their customers. Because if they did, they should have covered the cost of all the labor. A Toyota that had a near-replacement of the engine at 60k miles, that's almost unheard of. In hindsight, I should have brought this car to Culver Toyota. I have an insider at Culver Toyota who echoed my sentiment, and said that Culver would have covered the labor if I brought it there. Autonation Irvine just didn't care! And oh yeah, just to give you more examples of the exemplary service of Autonation Irvine... The technician lost my key for the wheel locks, and he didn't bother changing back the dash clock after the battery was disconnected. And smudge marks all over my beige leather seats. Add me to the list of former Toyota owners. Never again. I have 2 young kids and care too much for their safety. I won't gamble their safety on this Venza whose engine has been torn apart and put back by God knows how qualified their techs are. I thought Toyota stood for quality. That was a big mistake.

archer_327 Oct 23, 2014

I have a Toyota Corolla 2009, staying in Orange County. I took my Car for the 10,000 Miles service to Power Toyota of Irvine. I was shown a plan for $98.99 which covers all kinds of checks for 10000 miles. I had 2 additional issues, as 1) Vehicle Acceleration at higher speeds, is not switching to higher gear ratios, for a smoother drive. 2) Car, is not having a good pickup at lower gears. The Dealer took 1.5 Hrs to do all the test where they claim they did driving test, all fluid levels top up etc. These were the worse part... (all) 1) They had damaged, my car engine hood, where paint was chiped in 3 locations , possibly due to some tools used during service. (Careless handling) 2) Break fluid and other basic fluids not topped up properly. 3) Disk Break dust not cleaned properly in the front wheels. 4) Instead of 30 psi on all 4 tires, they have set 40 psi on each tyre. 5) When I gave the car for service, the only issue was, the 2 which ive mentioned at the top. But after the service, they added one more which made me pannic when i was driving on Interstate - 5(I-6) at 65miles/hr. A constant rubbing sound, a high frequency sound from the front. As soon as I press the breaks it goes off. Power Toyota, did not resolve the 2 issues i mentioned at the top. But introduced one more, and damaged my Car's Engine Hood by chippping off the paint. Service Men, Joseph , after all his mistakes, talks as if I am guilty of some wrong doing, when I talk about the wrong pressure setup for my car wheels as 40 psi. Service Manager, hates to walk out, and solve the problem of a customer(sitting inside, at morning 7:30 AM, when a customer has walked in with all these issues, which she is aware of). Customer Relations manager, spoke to me once, and told will talk to Both the service men and service manager and get back, but did not turn up at all. They have spoilt my weekend. They damaged my car. Introduced new problems. Took my car, in the name of fixing the problem, and have asked 3 to 4 more day, for fixing the problems they created and introduced to me and to my car. I have lost hope on my car, if it is any more a good car / or a good company. They say, I have to stay with what ever car I am given as a replacement for 3 to 4 days for rent. They have held my $50 in addition to all this nonsence , as a car rental hold, and have given me the worst of all, Chevy Cobalt. Also $8.99 every day, towards the Insurance which Enterprise (their rental service provider, wants me to take, as the dealer will not pay for it) I, mean, the dealer will not pay for what ever the problem they caused. Does your dealer mean, Chevy Cobalt is better than my Car which was running fine before I got it to them? All the only mistake I think i did was, I took it for a service at 10,000 Miles, to end up in this mess. I am very upset and the reason : 1) My week end was spoilt 2) I have taken the risk of driving the uncomfortable Chevy Cobalt 3) No Proper response from the delership who caused all this problem, i would say, its a disrespect for any customer who has gone through so much. 4) Spoiling my week 5) I have paid $98.99 + $50 (in hold) + $8.99 a day(till they give my car back from service). And all this amount, for none of my mistake. 6) The Careless sevice man, says that, since the service was completed ( it was completed with lot of faults to cause all this mess in my car), that they cannot even hold the payment of $98.99 dollars. But they will charge me, as it was done as per records. I am loosing money every day.. and is this what toyota wants to support? Please help me and get me out of this mess.

Sevugan Jan 12, 2009

Show next 5 Reviews

Reputation score by peer group in the automotive industry as reported by Reputation.com.

Customer Reviews

12,000,000 Cars Sold to Happy Drivers

Come Experience the AutoNation Difference

Recent Reviews from AutoNation Toyota Irvine

Cars.com

Edmunds

Facebook

Google+

Structure My Deal Recent Activity

Customer Reviews

12,000,000 Cars Sold to Happy Drivers

Come Experience the AutoNation Difference

Recent Reviews from AutoNation Toyota Irvine

Cars.com

Edmunds

Facebook

Google+