My representative was Elaine and she was very courteous and answered all my questions. They also arranged a pick up and drop off shuttle pretty quickly so I could go back to work while my car was being serviced. I’m pretty far from this dealership but it was a good experience, if I need anything around this area will come back to this location.

An overall great experience, the staff was very helpful and made our purchase of a new car a pleasurable experience. I definitely recommend looking at the AutoNation Toyota Irvine if you are looking for a new car. Ali, our salesperson and Jillian, our Finance Manger, were great to work with.

AutoNation Toyota in Irvine has a great service department. The staff is super. Alan Modessa made my experience as trouble-free as possible - arranging a convenient appointment and getting my vehicle serviced in a reasonable length of time. He is a most effective communicator, clearly explaining what the mechanic had found. Based on this visit to AutoNation Toyota, I highly recommend it.

I took my car in to be serviced and Tom was my serviceman. Very pleasant and friendly. The waiting room is clean but the coffee is to strong. My car was delivered clean and drives great! Good job Toyota Auto Nation in Irvine.

Excellent service Steve was very nice explained to me every thing to be done

The wait was longer than I was told. The cost of my service were vague. I am not sure if they actually did what they say they did.

Truly happy with the service on my vehicle and very happy with the service provided to me by, Elaine.

I was assisted & helped a lot by Del Nakar when I purchased my 2019 RAV XLE SUV 2 weeks ago. He explained all the features and made the changes we needed when we decided to change the original color we initially chose. Overall, we are fully satisfied with both the service and performance our family got from Autonation Toyota Irvine.

I gave a 1 star review when I was frustrated with the service, mostly because of a miscommunication. My service advisor Kyle has since gone above and beyond to make up for it, and has been very helpful. Thanks Kyle!

Elaine was polite, professional and personable. It was a pleasure to have her take me through the process of a recall issue plus service on my 2013 Prius.

Prompt, thorough, honest inspection!

Great people and friendly faces!

Bad experience ever I had, after I picked up my car and they told me the car is so good hybrid system is good, 3 hours after my car broke down again. So poor inspection.

I went in for scheduled maintenance and was up-sold a throttle body clean at 50k miles. They did not take care of the items that were actually RECOMMENDED by Toyota at 50k miles because those were free and covered by my service plan. It wasn't until I got home and researched throttle body maintenance and realized it was completely unnecessary. Very disappointed with my experience with Toyota Irvine so far. Make sure you research any up-sells before agreeing to them.

Try to avoid this place. You have to have certain type of cloths on, so they could take you serious. These people judges a book by its cover. Even though we all know they dont make that much money them selfs.

I scheduled my the 5k service appointment for my Sienna here because it was closing to my house and I called on a Friday for a Monday appointment. Scheduling the appointment was the only easy part with dealing with them. I got their 5 minutes before my appointment only to be told 3 times that someone would be with me. After 20 minutes of waiting, I finally talk to the service manager who takes in my van and tells me it shouldn't take more than 1 1/2 hours, so I tell him I would be back in about 2 hours. I get there 2 1/2 hours later only to find out my van isn't ready. Since the service manager wasn't there, I had to talk to several people to get my van ready for pick up. If I knew it was going to be this difficult, I would have gladly drove 20 minutes further to get my service done.

Took 2018 CAMRY in for 5000 mile service. My trusted service consultant JOE SCHULTE helped make the visit run smoothly and answered a couple of questions for me. Was in and out, with time for a cup of coffee, within 45 minutes.

Booked for a quick software update, according to Toyota's official invitation letter should take not more than 45minutes (recall). Planned the day accordingly, but when arrived, was told it will be minimum 2 hours. Very bad experience, Toyota.

AutoNation is a great place. I have always had very good service with my car. I will return.

Autonation Toyota Irvine is my number one Service center for my Toyota Prius Prime. Lovely and fast service. The waiting area is exceptional.

It wasn't the car we were looking for but it was the perfect car for us. Jennifer was super patient and let us do multiple test drives. At the end of a very long day I went home with a really good car and a really good deal! I also want to mention how nice it was working with Harpreet Singh as well. :) I don't buy cars often but I hope that when I buy another one (years from now) it will be from Auto Nation.

The service is great there!

There for my 10k oil change in my 4Runner. Was done in one hour, earlier than expected and the staff was helpful and friendly. Elaine did a wonderful job

Customer service representative was Friendly and professional. Alan, Was a clear communicator and thoroughly explained the service that was being done on my vehicle. He even told me what time I should expect my car service to be completed. I definitely would bring my car to auto nation Service department again and I would definitely request Alian. My only suggestion would be for the parts department: while I was waiting at the cashier to collect my car the monitors advertised a product for purchase, which I immediately went to the parts department and requested. The parts department said That they regularly advertise products but do not keep them in stock and if I wanted a product that was advertised the only way I could get it was if I ordered it. That’s unfortunate, I would’ve liked to have purchased the product advertised and it be available right then for cash and carry.

The service is great there!

It was an easy service and the service rep. Was very polite n knowledgeable

I had a great experience buying my Tacoma. My salesmen Eric was super helpful, telling every feature of the car and how it worked. At first when I found that I might not be able to afford the truck I wanted, Eric took the time to search out other dealers and found me a truck that had more than I was looking for, In a color I didn't expect. Him and the finance manager Donald gave me a great deal that I can comfortably afford and made the whole experience of buying my first truck one to remember.

Chris Cortez of Autonation Irvine has been my service rep for many years and has been monumental in gaining my trust in the Toyota service department. Being a single mom raising two kids I have relied on his judgment and advise on services that need to be done and services that can wait until my next visit. This is invaluable to me as I am on a strict budget. He also points out quick fixes to prevent future maintenance cost. In one instance, the weather stripping on one window was folding in on itself as I opened and closed the window. I had no knowledge of this. Chris pointed it out right away and molded the stripping back into place. I am by nature leery of service people but Chris has earned my full trust which takes a great worry off my busy plate. Thanks Chris

AutoNation Toyota Irvine - especially Joe Nucum - was AMAZING! They made the buying experience a breeze! Highly recommend Joe and his team!

Repair advisor was not very helpful on informing us on anything.

Elaine, my assigned service specialist was awesome. She was quick to get me on my way when I dropped the car off. She thoroughly explained the issue with my Avalon and the most cost effective way of solving it.

The staff have all been pleasant and informative. Technicians do a good job. Pricing is competitive. I don’t feel like I’m being taken advantage of. The waiting area is large and comfortable. I only wish they would be to do a better job at estimating the service time. My last service was supposed to be 2 hours or less. It took 3 hours.

Awesome dealer

Fast, professional staff!!

2hrs to change oil....absolutely rediculous!!

Overall great support and help from salesman Brian. He was patient and provided no pressure-thank you. For the leadership at Autonation: we received 7,500 for our 2010 Nissan pickup(~86,000 miles) and ~17, 400 for our car-2017 Toyota Camry hybrid (~14,900 miles) which I felt was a low payout. I tried to negotiate but in the end needed to get rid of my car payment. I just looked up both cars on their site and the truck it going for 11,500 and the camry is for 21,988. I felt I should have recieved at least 8,000 for the truck and 18,500 for the car. I appreciate all they did, I do not have a car payment anymore. I will be looking for another car soon and might consider another dealership. Alvaro

Good greetings, great customer service, excellent location, good deals, friendly and professionals. Some issues with my SUV at the moment off purchase only. Not solved. Received only one key, i spectated 2.

I had a flat tire on the freeway, and this was closest dealer. Elaine Usdin was very helpful in providing excellent customer service and new tire recommendation.

I had a flat tire on the freeway, and this was closest dealer. Elaine Usdin was very helpful in providing excellent customer service and new tire recommendation.

Dealership is good. Salesperson has no interest in us or seeking the car except that Car sold it self. We were there for nearly 5 hours and was not even asked for glass of water. Finance person was very good and when we were given keys, one key was missing, car was not cleaned inside, license plate not on and were told by salesperson that he did not have screwdriver to put it on. Pathetic experience that day. Did complain to Manager next day when same person told us that he could not guarantee a loaner for repair that required car be dropped off for a day and we live 50 miles away. Finally their sales manager helped us and we did not have to deal with this salesperson. I don’t want to name him but their manager knows who I am talking about. I would recommend this dealership without that perticilar salesperson.

Salesman Olmo Flores was wonderful to work with in buying a 2019 Toyota Hilander. He patiently answered my questions and responded promptly to my emails. The Hilander arrived on the date promised with all the options and accessories I requested. Upon pick up, Olmo explained all the features of the car and helped set up connections and devices. Kim Costello was a joy to work with. She was personable and thorough as she reviewed financial details of the purchase. I greatly enjoyed working with a woman in the finance department. In all the car purchases I have made through the years, I have not had such a seamless, no pressure, positive experience as this. I highly recommend Autonation Toyota Irvine for excellent service.

I smelled a burning odor from under the hood. Toyota said it was from a damaged catalytic converter. They replaced the converter @ $1300, but I still smell the burning odor. Is this normal? Will it take time for the new converter to adjust?

Jo nacum satisfying help for the car his best accommodating for everything, mr. Leon mnger. For financial dept. gave good apr deal to the car salute Toyota Irvine

아주 좋았습니다 Good services

Call the General Manager... what a joke. For a 3 week period I left 2 voice mails and sent an email to Steven Smith and neither him nor anyone else have contacted me. Just solidifies my decision to never buy from AutoNation again or take my car in for service. I'm extremely disappointed!

Reza is the best service guy. Please make sure to keep him. He makes everything run smooth and efficient.

Wonderful staff, Eric was great and extremely helpful. Very competitive deals.

steven is great! I have my car finished service within a hour

Terrible, slow service, and gave me conventional oil although I had specifically told them synthetic motor oil. They didn't try in any way to make it right, or even a simply apology for their mistake.

I needed to take in my car because of a recall on my airbags, and I’m so glad I went to Auto Nation Toyota! Immediately when I pulled in for service, I was approached and helped out by a woman named Elaine. Elaine is the main reason I will be coming back for all my car service needs! She was kind, informative, and communicated the recall process every step of the way. I felt completely at ease thanks to Elaine taking care of me- she displays excellent customer service! Thank you Elaine!

Waiting too 2 1/2hrs for oil change.

15k service with no appointment needed. Drove into service center and was kind of waiting around for someone. Nobody really attempted to approach me until Mr. Steven Piel noticed I looked a little confused. He's a very friendly and courteous man. Helped me right away and very approachable. Go get help from him if you don't feel good vibes from other staff; his desk is the very first one on the left side of the entrance. One star off because of how awkward I felt looking for someone to help me when I literally drove my car right in and there was only one other car in front. 5 stars for Steve however!

This has been by far the best auto purchase experience I've had. I had been talking to Brian O' Campo for about a month because I wasn't quiet ready to purchase. I did a lot of shopping around but what made me go to Auto Nation was Brian's customer service. He was very patient and did amazing follow up. Once I showed up at the dealership he treated me and my family very well. Very friendly and knowledgeable. I love the fact that he is not pushy like some sales man. It was an amazing experience not only did I get an amazing deal but was treated very well. From the sale with Brian to the financing with Luis Solares to his manager Mike. I would recommend all my friends and family to Auto Nation.

Had a very good experience servicing my Camry here with Reza.

They did recall service and made sure they had the parts before scheduling and appt. Provided shuttle service even though I was outside the area. Kept me updated on the services being completed.

On my most recent visit I worked with a new service representative, Elaine Usdin, and had another satisfying experience. From the courtesy shuttle to the interaction with the service representative and finally the actual service performed on my vehicle I was again satisfied with Autonation’s work.

I have had my Toyota vehicles serviced at this location for 10 plus years. Each time I go I am reminded why I get my vehicles serviced here. From the shuttle service to the friendliness and Courtesy of all the support personnel I feel the total experience continues. On my most recent visit a new service representative, Elaine Usdin, continued with the competent service history.

No hassle and fair service. My car is running like it is brand new. I appreciate how friendly the service technician and manager were. They did everything to provide what I was looking for.

Friendly and responsive e-commerce group and most important best deal in the area

Dishonest and rude... I came a couple of days before wanting to purchase a vehicle for myself after talking to Scott and making a deal... Our credit have a problems so we couldn't purchase the car. Fast forward today I went in to look for my girlfriend's sister car. They have a pre-approval from school first with a check. We talk to someone on the phone, however when we arrive we meet Scott again. He walked us in even after we told him we talk to someone else on the phone. He asked to run our credit first before we even look at the car or get a price, so we don't waste his time like last time which is rude and not right. But okay... After he ran the credit we said we didn't have a pre-approval with the bank even with our check. He want to run the other person credit too, but this time we ask to make a deal for the car before continuing to run our credit, he gave us the window price with taxes and said he want all the credit done so we don't waste time again. This was the last straw because in between the whole transaction he was being quite rude. So we said okay let's not waste anyone time and want to leave. When we want to take the credit application paper with our social security number on it with us he ask in an angry manner that we leave it with them to shreds and would shred it in front of us, claiming they have a shredder there. As I followed him to the "shredder", which is just a locked box where they store the papers and he just toss it in there. Knowing I'm being lie to I told him that it was not a shredder and ask for the paper back if he is not willing to shred it on the spot as he has promised. He then changed the "shredder" to a shred box where the content inside get shred every Tuesday by another company. As I push further as to why he was lying, another manager came and Scott immediately said to him "Hey, Tim can you get the keys to open the box and give him back his paperwork". Hinting that Tim does have key to the box. Tim then introduce himself and after I told him what Scott said and did. Tim tried to say that it was a shredder as well. Again I ask if it's a shredder it should have a machine and shreds the paper when insert but this is just a box. Tim then change his answer to oh yah this is just our shred box and he doesn't have the keys. Didn't want to waste more time because we want to go to another dealer we left. Be careful if you shop here... I know the year ended and the last quarter quota ended and you don't need to sell as bad but seriously the service is horrible.

Always get great service, glad they started washing cars again after service

My purchase was a gift to me on my 52nd birthday by my ex-wife! Between exploring finance options due to my zero credit and a suitable vehicleit was a lengthy 5hr + process, that seemed tedious. All said and done, I commend the diligence and efforts of the sales, finance team. Thanks

I went there second time, one time for My Toyota Corolla and this time for my Highlander 2019 just because of there good service and great deals. This time i got a really great deal on my brand new Highlander 2019, Definitely I am gonna recommend you guys. Thanks AutoNation Toyota Irvine and my sales guy “LEKE” who’s is very knowledgeable and he gave me great deal and very good service 5stars for LEKE. Please ask for LEKE when you go there. Thank you.

I got a really crazy deal on my brand new Highlander 2019, Thank you AutoNation Toyota Irvine and most important person my sales associate “LEKE”. He helped us to find the perfect choice of SUV for my family. Highly recommend LEKE when you guys go there ask for him, he is very knowledgeable and very helpful.

Longest, slowest car buying process of my life.

Purchased a 2018 Toyota Camry from this dealership and it was used. The purchase went smoothly except that I was supposed to have an appointment and when I showed up they didn't know why I was there. They also hadn't pulled the vehicle like they said they would. The problem with this purchase is that I haven't received my license plates yet. I'm at 4 months and according to the DMV, my registration is expired. Around the time it expired, I called down to this dealership to find out the details of what happened. I called, and called, and called. Spoke to 5 different people in the Finance department, left a message with the DMV department, spoke to 2 online representatives and finally got an email address for Corporate AutoNation. Each time I spoke to these departments, I was promised a callback with some information. At the 4 month mark, without one callback, I went to AAA to see if they could help. They were able to see what looked like a non-payment to the DMV back in October 2018. This took AAA 5 minutes. They couldn't help beyond the information, but at least I had some answers. I then proceeded to drive down to the dealership (30 minutes) to confront someone for answers. I walked in, asked for the Finance Manager and only got a salesperson. He walked to the Finance Department and came back with no Manager. He was able to provide me with an answer in about 10 minutes. I was taken aback at the amount of time it actually took to get answers. He was not able to explain why they have such poor customer service. Now you have to ask, why weren't ALL THOSE PEOPLE I spoke to able to give me those answers by just putting me on hold????? Let's face it folks, these people don't care about anything other than the sale. Go to another dealership if you want things done properly. I have yet to hear from the GM, as Corporate AutoNation promised. What a joke.

Great and fast service with free WiFi, work station, Starbucks coffee, and Donuts on Saturdays ;)

I went in for a small part and was treated very well. You can tell that they appreciate each and every customer, no matter how much you're spending there.

I had a great experience. I decided to purchase a 4x4 at the last minute and found my new vehicle online with ease. Made one phone cal and spoke with Brian, he told me the truck was on the property. I drove down met up with him, one test drive and 3 hrs later after a little expected paperwork to fill out I was driving off in my new 4x4 truck. I spent a little more time going over the extended warranty options that they have available. It was worth spending the extra time with the finance rep. I enjoyed the coffee service station and the big screen tv to watch a little football while I waited.

The staff at AutoNation Toyota delivers the absolute best service in auto repair that I have ever experienced! I am always pleasantly surprised at their consistency in stellar customer care. It has been my experience, having dealt with many other dealerships, that such care is rarely consistent. AutoNation Toyota is the real deal.

It was great experience.

Went in to have recall of defective air bags repaired. They finished in less time than quoted. Pretty painless. Since they disconnected battery had to reset clock, but no issues I could complain about.

Everything was good at the dealership. No problems to report.

Professional and quick. Didn't take long to get my van in for servicing. Good folks.

Everyone at AutoNation Toyota Irvine was awesome. The negotiations were smooth and the transaction was quick and painless. The car was delivered exactly as promised and they even gave me a credit for equity on my prior lease! Highly recommended.

1 star, you get the point.......

Everything went smoothly, and I appreciated the explanations clarifying why l certain parts had to be checked and repaired.

Shawn was such an amazing help in me finding my new car. Everyone at Toyota Irvine was incredibly welcoming and helpful. Will be recommending my family get their cars at Toyota Irvine!

Easy scheduling online, professional service, convenient shuttle!

great services and friendly staff

Great, when buying the car, terrible, when trying to get info from finance dept.

Got a great car for a great price. No pressure. Nazem made sure that I got the exact car that I wanted.

Kyle was very honest and amiable with us. He took good care of my car and told me that my back breaks honestly would last a long time when the other Toyota dealership told me differently. Very good service from Kyle.

My car is new and warranty and had a electronic issue they (Irvine) made up excuses where they were not true (such as your car been hit by something,although there was no physical damage on my car whatsoever) to not use my warrenty. I went to another dealer ( Huntington beach) they claimed our system showed the auto nation reported that you have been hit so they refer me to their "recommended" body shops and said after fixing body come back to recalibrate your system for 450$. I went there , and the body shop people where confused "what to fix"!!!!! They said we give you appointment next week to open the fender maybe there is something lose inside!!!... i didn't like the sound of "recommended body shop by Toyota dealer", so i just left... This would be my LAST EXPERIENCE with service at Toyota dealer... cause finally i went to Pep boys and they fix my car in 2 hours and they said no body damage just electric calibration, cost $189!!!!! I don't go Toyota dealer for two main reasons : 1. Their system is not to help customer but to charge them . 2. They put faulty diagnosis by one dealer so other dealers refuse to use the warranty cover. Follow up after receiving reply : I called and asked for GM at Irvine Toyota (the number was recommended), he was not available, i left message, however no respond... Accountability ????!!! Yeh sure!

Excellent service. Made an appointment and was in and out on a timely basis. Checked other Toyota dealers in area and AutoNation had the best price for the service I needed.

Not the expectations I was hoping for. I would have thought it would have been much better

Scam artists! I brought a vehicle so that a buyer could get a pre-purchased inspection. Before they perform the inspection, somehow the buyer had a “change of heart” And as I was leaving the buyer was sitting down with an associate going through their used inventory. If you bring the car in for a prepurchase inspection, it is a conflict of interest to try and sell them.

Alan is the best in the service department. He is the only reason I can my car repaired there!

After visiting another Toyota dealer for maintenance, I realized that AutoNation Toyota Irvine has scammed me and my wife quite a few times before. Autonation Toyota Irvine told us to do "alignment" every time we went to them for regular maintenance. Since we were not familiar with cars, we agreed to do it every time. The "alignment" is NOT CHEAP. I later learned from other dealership that since we only drive short distances within the city, alignment is barely required. Other dealership would also provide a comparison report before and after alignment, but Autonation Toyota never did, which makes me doubt whether they even did the alignment or not. Basically, we have been scammed several hundred dollars by Autonation Toyota Irvine for some expensive service that is totally not required. Will never go to Autonation Toyota Irvine ever again and will recommend everyone I know to avoid visiting this dealership.

Going into buying a car, everyone warned me that going into a dealership was "the worst!" and that I should avoid it at all costs. I was very pleasantly surprised when it was the quickest and easiest service that I have ever had regarding cars. Everyone was extremely helpful, knowledgeable and pleasant. I did't feel pressured into buying anything I didn't want, they showed me options that were actually relevant and overall the process was quick and painless Huge shout out to Tom, who was amazing from the beginning of the process to the end. He always followed up in a timely manner, answered all of my (I'm sure ridiculous) questions, gave me good advice and even helped me hook up my blue tooth settings before driving away. I also want to thank Harpreet, who helped with all the financing and kept the process light, warm, and actually enjoyable (which is near impossible when dealing with money and signing a million forms). Overall, very impressed with the staff and a very streamlined process. Thank you everyone! I LOVE my new car.

Had a great experience. Real helpful staff, friendly and fast service. Also had a really clean facility.

This dealer really cares about the customer and it shows by the way they take care of you every step. Highly recommend Irvine Toyota!

So far every thing is fine, Need more flexibility in warranty field. This is the reason we are approaching to dear for buying used car.

Great customer service and efficiency.

I had a very bad experience with another dealership in LA and almost gave up on buying the car I wanted. AutoNation in Irvine was awesome. Not only did they have the car I wanted but they stayed until well after hours to make sure everything was taken care of. Very knowledgeable and friendly. Highly recommend Seann!

Shawn Movahed and Nazem Youssef were excellent sales associates. They made sure all my questions were answered. I drove 76 miles to this dealership because they were only dealerships that had the model I was looking for. They did not disappoint me at all. Nazem ensured me my car would be there.

First off i dont like toyota but the people who work there are friendly and helpful i give 5 stars to the people who work there

I've had great experiences at this dealer! This is my fourth time buying a car here. I am very happy with their service.

Alan in the service department was truly great to work with! Thanks Alan for you excellent customer service! -Casey

Very professional and fast service. Very satisfied. Thank you

15k service. When calling to book my appointment they were able to get me in the next day. On the day of the service the service manager in the drop-off location was friendly and saw to me quickly. Pick-up was similarly easy and cashier was friendly and saw me through quickly. Service was completed in a couple of hours and I was called to advise service was complete. Car returned with temp paper floor mat and plastic on seat to protect interior. Exterior washed. Great overall service.

Joel was a great help and was extremely efficient and effective with my time! Thanks a lot Joel!!

I came in for a Toyota Care oil change, tire rotation, and cabin air filter service on my 2016 Toyota Avalon. My family has been going here for quite a few years, purchasing a scion when they sold those and a prius several years ago. Figured they'd take care of me on my service as we've had good results in the past. I made an appointment and showed up early for the service tech to inspect the car and tell me that they'd be done in an hour or so. Planning ahead, I did a visual inspection of the car on my own, noting any imperfections, oil level and dirtiness (about 6k miles, so it was amber brown for synthetic oil), and pulling out my old cabin air filter to save for a later date (it was put in the trunk for me to take back home). I get a call in a reasonable 45 minutes that my car was done. i checkout and get my keys. Again, I do my visual inspection and things seem fine. Car was washed, grease marks on the rims denote tires were rotated, etc. The problems, and reason for a low review, was when I checked the cabin air filter and oil. When I checked for a brand new cabin air filter, I was greeted to nothing - there wasn't one replaced into the slot it goes in. Huh, I thought. Maybe they forgot. I popped the hood and checked the oil. Overfull and dirty. I get it that they may have topped it off a bit much, but the oil wasn't changed. I wiped the dipstick on a tissue I had and there was black on the tissue, indicating the tech that worked on the car didn't check the oil level (this was likely dirt on the dipstick and should have been wiped off when the tech inspected the oil level after changing it). This was upsetting and I angrily walked back in to the service counter. After a bit of chit chat, we walked out to talk to the manager. Both the manager and the service writer walked over to my car, looked at the absence of a cabin air filter, and after seeing the dirty oil, apologized and said they would fix the unfinished job. I do appreciate Dan, the manager for the day I went, for getting things sorted. However, if I wasn't a car person, I would have driven off without having my service completed and with dirty oil for the next year. This was my last free service and I plan to do the work on the car myself from now on, but I am really disappointed that the service tech didn't do their job. I'd really suggest being weary of any place that does work on your car as this isn't an uncommon thing for shops to do - charge you for a service when you didn't need it and not actually do any work on your car. Find an honest mechanic from one of your friends or family by word of mouth and build a good relationship with them to help service your car. Ask for the old parts back when they change things. Take pictures before and compare to after they do the work. I'm glad I checked. I hate leaving bad reviews, but this deserves a mention.

Irvine AutoNation sales and finance personal made my purchase of my FJ Cruiser a fun and relaxing experience! I was a bit nervous at first and the option of putting the FJ cruiser on hold was the best! Thanks for your great service! Manuel Cruz - Fj Cruiser!!!

Great honest service!

Excellent service from A to Z. I will be back.

Our sales associate Sandra provided exceptional customer service. She was involved with every aspect of our purchase. She made our experience positive and stress free.

Great service for my 2016 Camry from AutoNation TOYOTA in Irvine. . Professionally resolved problem in a timely manner. Will definitely take my car back to this location if needed again.

Excellent

Serviced car for recall and oil change- no issues. I recommend.

My first service appointment at Toyota Irvine... Turned out that our 2010 Prius needed unexpected repairs and maintenance, but all were simply explained by Alan Modessa (our outstanding service representative). We will definitely look to Toyota Irvine for all future service needs on this vehicle. -Ed Winslow

I was there because I had problem with my breaks Which first I went to south coast Toyota which I always buy my cars and deal with them. I was sooo disappointed because after 13000 mils my breaks was worn out. As I told them they said it’s not under the warranty it’s part of the wear and tear! The answe got my upset because that was not my first time buying Toyota and I’m not new driver. I ask to talk to the manager he said the best he could do to give me 15% off the repair. Which wasn’t a big deal for me since I was just driving the car for 14 month and bought a new car to not bothering with the repair. I had 10% off coupon anyway. I ask to talk to the general manager which was more disappointing he was saying “I’m wanted to be a hiro and give you the 15% but they already did! “That was the best we can do for you. I told him as general manager you have more power he was telling me that Toyota and repair department are 2 different company and he has to talk to them and will call me back the next day which he never did I called him the next day left him message he never returned my call then called the day after got his answering machine didn’t want to leave a message called back again and ask to talk to him finally got hold of him he basically said sorry couldn’t do anything I already got price of $120 to change my breaks with private auto repair but didn’t want to take the risks and give it to them. I told the general manager the most I can afford to spend is $150 he said that wouldn’t even pay for the breaks I said I will buy the breaks and bring it over, which he didn’t agree with. I left very disappointed and told myself never buy Toyota any more after buying 2 cars that’s the way they deal with the clients!! Since I was so disappointed I didn’t want to give them my money. I search for other Toyota service place and found the auto nation. I met with Manny ( Edmunds) he warmly greeted me ask me questions and told him the story and how disappointed I was that I wouldn’t not buy Toyota any more. He went above and beyond to satisfy me even though I didn’t buy my car there. Toyota got me back as client just because of Manny and his supervisor. I really appreciate you friendliness and customers service south coast Toyota needs to use you as exsampl.

Customer service is awesome .I drove down from San Diego on black friday and drove out with a new car. Best place to purchase car I will definitely recommend to anybody that is looking for a car here.

Everybody at AutoNation Toyota Irvine were very helpful. I have bought many cars but this was the best experience I’ve ever had buying a new car. Everything went smoothly working with Abe Zraiqi through out the whole buying experience and deal. He also emailed me to make sure I was happy with my new car. Richard Ravenstine

Manny at Toyota of Irvine is very polite and professional. I always feel confident taking my car in for service that everything is properly taken care of.

Rafael was friendly and patient.

I'm always well treated at Toyota of Irvine and my service technician is one of the best. Terri Cole always knows who I am and is up front and honest about any and all services and repairs. More should emulate her good work ethics and commitment to the customer. Thank you for always being up front and honest about all the repairs and recalls.

Prompt courteous service

We purchased a new RAV4 and AutoNation did not treat us as a potential buyer but instead like we were a friend of the family. Everyone we dealt with during the process were friendly, helpful and extremely professional. This was the easiest car purchase we've ever done!

Horrible management service. Financial manager Kim and branch manager Mack trying to raise the price on a purchase!!!

took time off from work to buy a lexus. I drove from ventura county to pick up the car. I was emailed the price out the door and had it approve by my credit union. when I got there it took 5 hours of back and forward for a deal that was already done. when the final paperwork was ready to be signed the price was higher than the out door agreement when the obvious was pointed out and proof was presented management became disrespectful and arrogant. this dealership is a piece of poop. Kim and Mack are some of the most arrogant, unprofessional and unethical managers in the world. I'm glad I dodged this crap of deal the price you see is the price you pay my butt

I purchased 2 cars November 11th and have to speak to someone regarding the purchase. I have called and left messages with almost every department in hope of getting a return call. I have had a very bad experience with this company and I highly suggest that if you purchase a car with them that you don't have any issues. I will post another review as soon if ever I get a return call from them. If I don't receive a call back I will go to Irvine and they will wish that they could have taken one minute to return a good customers call! Buyers beware!

Absolutely flawless service so far for my toyota camry so far!

I can't believe they are still in business. This is the worst company I have ever dealt with. I have left over 5 messages and chatted with two people and 2 weeks later I am still waiting for anyone to return my call. I should have know right from the beginning when it took 12 hours minimum to complete the transaction and then they did it wrong and now they will NOT return a call to save my life. YOU WILL REGRET DOING BUSINESS WITH THIS DEALER. My intention was to buy 2 more vehicles there but now I will take my business elsewhere.

Excellent service

As dealerships go I cannot complain, ask for Jonathan as your sales representative and have Eric help you with financing! They were not pushy, they explained everything to me in a calm and considerate manner. Buying a car is stressful but they made the process tolerable and even a little bit of fun!

They took very good care of me.

Paul did a great job on my Prius service!

Paul was awesome and did more than expected of him!

They have always been fair and honest with me.

Wow what a dealership it is huge salesman was great. But as always customers will need taken advantage of

Andy was my sales associate, and he was AMAZING! He went above and beyond to make sure my needs and concerns were met. This was my first time buying/leasing a car and I cannot thank Andy enough for making the process smooth, efficient, and effortless. At no point did I feel pressure from Andy on closing the sale, which is something I value highly. He focused more on customer service, which goes a long way. When I had concerns about the final price he did everything he could to bring it down where I felt comfortable paying. I would HIGHlY recommend this place to a family/friend, and definitely go see Andy Vuong!

Everyone made us feel welcomed since the moment we walked in. Very professional, knowledgeable employees, not pushy. Would totally buy from you again, or recommend this dealer. Very thankful to Mostafa for his patience and excellent customer service, he is the best!

Terri Cole, very knowledge very helpful excellent customer service

Our experience with Del and Kim was great...only constructive feedback is that since we leased our vehicle, we were not informed about gap insurance until we had signed off on the deal(significantly increasing our monthly payment). Additionally, we were told that if we informed our insurance carrier(Geico) that we had gap insurance through Toyota, it would make a significant difference in our insurance premiums. However, when contacting Geico, the agent we spoke with, had never heard of any discounts to premiums due to gap insurance. Regardless, we are happy with our experience with AutoNation Toyota Irvine, and love our new car!

Went for the regular servicing, got a complimentary car wash too. It was great!

AutoNation Toyota Irvine has always been very helpful to me. I take my Avalon there for service and Chris Cortez is always very helpful. He informs me what my car needs and does not need. My car is running great thanks to Chris and his help!

Called in 11/14/18 and was helped by Andy Vuong, who was very courteous and professional. Was able to schedule a test drive that same day and was informed of all the vehicle's features and technology in a very easy-to-understand manner. Ended up purchasing a new 2018 prius prime plus and was overall very satisfied with the service I received.

My sales agent, Mr. Ade Leke was of great help. I realize car salesmen don’t have a good reputation. But Mr. Leke did represent my best interest and concerns during my buying experience. I purchased a BMW X1, but returned it the next day. They have a 5 day, 250 mile ask no questions return policy. The ask no questions part is suspect. As I was asked by a number of people “why was I returning the car”. The return process was the most comfortable, they were slow to complete the paperwork. I have to say i did return the car on a Saturday. That being said, after 1.5-2.0 hours after arriving, it took 15 minutes to complete the process. I did return 2 days later and purchased a 2015 Lexus RX350, AWD. I very pleased with my car salesman and my purchase.

This dealership has very poor management. Had an issue in finance and called at least 10 times left several messages. Had to call non relevant departments to leave a message that went unanswered by party intended. Miscommunications regarding being pre-approved by Capital One. Auto Nation is a dealership on the list of dealerships that accept this pre-approval. No one is knowledgeable on this finance process. Our credit was run 8 times, even after I asked that it only be run once because they are running it for Capital One only as we were pre-approved and rates were given on the Capital One auto search website! Finally Auto Nation cut out Capital One with a lower interest rate so they could take over the loan. Wonder if Capital One knows that this is going on... I could have skipped all the pre approval and maybe avoid the extra hard inquiries on my credit!

Called in 11/14/18 and was helped by Andy Vuong, who was very courteous and professional. Was able to schedule a test drive that same day and was informed of all the vehicle's features and technology in a very easy-to-understand manner. Ended up purchasing a new 2018 prius prime plus and was overall very satisfied with the service I received.

I purchased my Rav4 in Feb. of 2017 and I'm very disappointed and dissatisfied with it. I've had brake issues ever since I purchased this car. I brought it in just a bit after I purchased the car because there was a burning smell associated with the front breaks and there was also a grinding sound (not metal on metal but grinding); service stated that it was "normal until the brakes were broken in". Then I brought it back in approx. 4 months later because the grinding was worse and more frequent. At that time service said they did something to the rotors and I thought they said that the brake pads were replaced. I then had to bring it in again (last month) for the same reason and now they're telling me that my front brakes are bad and need to be replaced at a cost of nearly $300! When I asked the service tech about it he said that it's possible for brake pads to wear out at 14K miles depending on driving habits. I've had 2 previous Toyota's and the brakes never wore out at 14K miles, nor have any of other vehicles that I've owned; my driving habits have not changed. The technician then said, "well it depends on the model of the vehicle, some wear quicker than others" which I think is ridiculous. Doesn't Toyota use the same brand of brake pads for all of their vehicles? The 2nd time I brought my car in the service guy mentioned that there was a service bulletin regarding the 2017 Rav4 brakes. Regardless, as of now, I will NOT be purchasing another Toyota nor will I be purchasing another car from Auto Nation. I'm extremely disappointed with Toyota, Auto Nation and my entire purchasing experience! It's obvious that Auto Nation Toyota does NOT stand behind their product!!

Went in for an airbag recall issued by Toyota. Quick and courteous

They were helpful. They washed my car and change my car’s battery in 2 hours. I love this place.

I worked with Arnold and he's a great kid. He was extremely helpful, very patient with us and got us what we wanted, which happened to be a used trade-in. We are very happy with the purchase at AutoNation Irvine. It was a much better experience than another local dealer and was on-par with our excellent CarMax experience. AutoNation made us feel valued. We also spoke with Mir the manager and he worked on the financing side got us the deal we wanted. The paperwork signing was good as well, but I still feel like I paid more for the warranty than I would have liked (90k mile and 72 month whichever is first). I did get them to knock off $500 off the warranty price, with my Costco discount, but I still think it was $500 too much. Even the "economy" warranty (which I pared down further) is a lot and that had many options higher than that. So, like any dealer, beware the warranty upsell. They also have lots of parts and costs right outside the signing window to show how much those repairs cost. It wasn't a high-pressure upsell, but one nonetheless. So one star off, for the warranty cost. Overall, I am well pleased with AutoNation Irvine. Great location, great facility inside, great hot chocolate and friendly people who will work with you. I hope the service will be good here, but I can take the vehicle to any AutoNation location.

Well run service facility in every detail. They can be trusted.

This is the third Toyota I have purchased here. My reason for continuing to come back has been the excellent treatment from the service department, the ease of setting up appointments, thorough communication from the service writers, and the quality of the work performed on my cars during my visits. My experience with the purchase of my 2015 Highlander was outstanding. The consultant was very helpful in listening to what I was looking for, followed up on every step of my requests, and I was satisfied that I got the best price for my car. The consultant helped me with finding what I wanted with no pressure. My experience with the purchase of my car here was the best ever.

Brought car in for 20k maintance and ask to have my drivers seat cover looked at right side was bunched up trying to retrieve my phone Told it “comes that way “ that’s a lie! I bunched it need help to flatten it!! Never even tried

Toyota Irvine service department is always organized and runs like a top.. get your car in and out serviced and clean.. thanks!

First time going and it was a great experience. Service rep Elaine was very helpful, communicative and made the experience easy and hassle free

The staff at Autonation is great. Never felt any pressure to buy the car. They answered all questions and were more than willing to address concerns I had.

Masood Naby was very helpful and very nice. Treated my family and I like if he was part of the family! Amazing.

I bought my Toyota Prius last Saturday from Irvine Toyota or auto nation and my car shopping experience could have never been better! From the minute we stepped in the dealership and met the super nice friendly salesman T George to dealing with the manager Mack to trade in my other car, to finishing up the finance paperwork with the other super nice very helpful guy ( sorry can’t recall his name now), it’s all been positive and awesome experience! I walked out happy and very pleased with my buy😃 I highly recommend them!

Very Enjoyable Experience. The Tech was very good and the lounge area was sufficient for the time that was needed

I always go to AutoNation Toyota service and I am always satisfied with their service its very organaze and do great job, The guy is helping me is Miguel and he is very respecful and responsible for what he is doing, special thanks to him.

My experience at Autonation Toyota in Irvine was a very good one. I posted exactly what I wanted on True car and received a quote from Mack. After a few emails from Mack, I went to see the car. It was the one I wanted at the price I was willing to pay for the car. Faten was the salesperson I spoke to. No pressure, and it was exactly what I wanted. Fatten went through the car with me and explained everything. The slowest part of the transaction was signing the paperwork, even though it was a cash sale. Overall great experience.

I have been coming to this repair facility since 2001 when I purchased my first Prius. Terri is always professional, explaining what services I am getting that day and discussing what I should plan for in the future in plain language. My repairs and maintenance have always been done quickly and correctly. They have a clean and welcoming waiting room with WiFi and big TV. They offer rides to home or work and back. I now live 18 miles away and I believe it's worth the drive to come here.

Jonathan was very honest n helpful. He gave me insight into this car buying nightmare!

RENE Wolfe was helpfully, honest and really tried to get us what we wanted and needed, with nothing extra. I will definitely will come back to see Rene to get another Toyota.

Very professional, service is top of the line. See Todd Devine for any of your service needs for your Totoya. My Go to dealership since 2007

I had a wonderful experience at Irvine Toyota's service department with Reza. He was honest and delightful to work with. He quickly answered all my questions and went above and beyond to help me. Thank you Reza for your kindness and attention to detail.

This is my 3rd Toyota from Autonation and 71nd car - Its the best yet in terms of the attention and servuce in the sales process. Tarrah and Leke were just great - professonal, patient, and wrote me a great deal - they are the GO TO people to see at Autonation - you will not be dissapointed with the price and the C-HR is a great car - Thank You

Todd was outstanding in the service department Done in about an hour. I also appreciate the honesty of this group. They have saved me money.

always ready and great service... keep up the good work

Great service and the wait was minimal. Thank you Manny for helping me out!

Friendly, courteous and professional, Great Team

I was in OC on business and needed my 15,000 miles check-up on my Highlander. I made an appt online with any service technician. I met Paul when I got there. He was able to input all of my out-of-state info into the computer. Told me it would be about 1.5 hrs until it would be done. About 20 minutes later he called to tell me the car was done. I was pleasantly surprised and able to get on with my day quickly. Thanks Paul!!

Fast and efficient service, Elaine was very accomodating

Toyota Brand, I trusted Toyota for long time but I got told by Financial Manager of Toyota Irvine that all the parts are coming from small factories who makes all the parts of different cars and Toyota is not responsible for anything, even color or body frame of the car. I am very disappoint that Toyota train anyone to talk down on Toyota Products especially to finance department. I loved Toyota so much that I can trust there is no LEMON. But Toyota Financial Manager told me I need to have extend warranty because those parts are not made by Toyota, and I need to buy the extend warranty or else my car will break down in a few moments. I have never got threatened like this in my life of buying car experience.

Good salesmen and manager..Calm sales no pressure

Great deals to be had and location is right next to the freeway super handy, staff are nice and really help you pick a great car. Great selection of cars, a car for every budget. Would highly recommend if paying a visit you won’t be let down.... yes repeating myself but nice dealership

Manny Moreno of customer care provided good service and polite.

Never buying a Toyota again. Got screwed out of included maintenance by Irvine service center and now got price gouged by them again trying to make me buy 3 service trips at one. No choice. Complete rip off. Dealerships should be ashamed.

Friendly and knowledgeable people. Kept me informed on the progress of my service.

Leke was very helpful with getting my new RAV 4.

Service is professional & completed within promised time-frame.

Great service & wonderful staff.

Great experience. Nazem was a great guy to work with and made the process easy. I purchased a used 4Runner that looks and feels almost new. Thanks again for an easy purchase.

Great customer service, I just bought Prius Prime from the dealership. I received my quote through an email. The price was right. They had all the vehicle colors to choice from. The paper work was processed quickly. Friendly and sincere staff, I will be going there for my next vehicle for sure.

They always give me great service and it’s all done I reasonable amyof time

Great service. They made my car buying experience so easy.

Great service and nice staff

Came in to get my Prius 2017 serviced that I bought from this dealership. Was made aware of a recall and had the free service performed. Everything was done quickly and professionally. In addition I appreciated the car wash at the end.

We test drove a few Toyota models at this location. Although we did not make a purchase, their salesperson was very professional and knowledgeable on all three models that we test drove. He did not put any pressure on us to buy a car. We told him that we were just exploring and that we weren't ready to buy a car at the time, and he totally respected that. It was a great experience.

Do not take your car here for service! Took my car this morning, I asked for a oil change when I made appointment, car was serviced, no oil change. Service writer informed me my two front tires were at 2/32 and unsafe and needed to be changed. I knew this was not true and returned and spoke with Dan who was in charge. I asked him to measure my tread and he came came up with 5/32 totally fine. Secondly my tires were all set at 34psi and when I checked a few miles down the road one tire was at 41 psi another 39 and the back two at 36. I know tire pressure flacetuates with the weather. My tires were all set correctly when I came in and I believe it was done intentionally to promote accelerated tire wear. In short your recommendating service for pure money. Will not be returning here! Tried to contact general manager and he won’t return my phone calls. He has all my info to reach me. Another false promise!

Excellent!!!

great service, friendly, and honest

Elaine helped me out when I came in. Best service I’ve ever received at Toyota.

All I have to say is I love my new RAV4!!! Thank you Sandra and Don!!! 😊

Efficient service. CurteoCoutoo.

Wait time ridiculous just to pick up a part. 2 girls right next to the parts register that are cashiers apparently can't help ring up parts on the parts computer. Just take the money then you turn right back to the part guy who watches you pay then hands you the part.

Since 1999 my family and I have owned Toyota vehicles and have had our cars exclusively serviced at AutoNation Toyota, Irvine. The service we have had on our vehicles has been over and above our expectations. They are honest (which is especially important for a woman). I trust they will always do a good job to keep my cars (we have two) in excellent working condition.

Super friendly staff, were all very helpful and got me my truck at a great price. No haggle, no fuss.

Well my shopping experience started out well, BUT, Murphy's law kicked in. Driving on the freeway two days later, l felt vibration when driving at 55-60 and the car wanting to pull to the left. I was told to come into the service dept. Told them what problem was, they said 1 3/4 hour to fix. Just informed that wheels were balanced but alligment machine not functioning, could be another 1/2 hour. When buying the car was told 15 point was done??? Guess they missed some of the points. There were 2 stone chips in windshield, l was told that a windshield service rep. would call on Wednesday. It is now 5 pm and no call. Service dept said truck is ready. Hope it get better than this.

Made an appt. Re; air bags. Joe Shulte was polite and prompt. The entire staff Was very nice.

Paul made my visit great by going over everything in detail with me before the work was done and then keeping me informed on the progress so that I got to leave even before the time he had promised.

Manny got me all set up quickly and without issue, he was super friendly and helpful. I always make a point to take my car here because they always do a great job.

Found the truck I was looking for on Edmunds with a special price, which seemed too good to be true. Called them up and asked if the truck was still available and if the price was right. Not only was it right, but the final price ended up being less than the special. Went into the dealership where they had the truck waiting for me, test drove it and bought it that night. Super friendly and helpful staff, never once felt pressured or like I was being given the runaround.

Paul was very helpful

Everytime I come here they do a great job. Service is always fast, and everyone that works here is very nice and friendly. Manny helped me out on this visit and he was very helpful.

I had my 2011 Prius (168K miles) serviced this week at AutoNation which included having the coolant, inverter, and transmission fluids all changed, as well as my rear brakes serviced. AutoNation was great this time, just as they have been in the past with my car. I live in San Clemente, but don't mind making the 29 mile trip to AutoNation even though other Toyota dealers are closer, because I've had such solid experiences with them. Our service manager (Todd Divine) has worked with me on previous occasions and he is a true professional and also very patient when discussing service options and potential alternatives at times.

Always fast and amazing service!

Had dad head light bulb replaced...in and out in 10 minutes. Thank you.

Had to wait 10 mins standing beside my vehicle before a service advisor could see me, and that was with an appointment. Good car service once I was seen.

Good quick customer service.

Elaine Usdin and AutoNation Toyota at Irvine made their efforts to listen customer's issue and made excellent services on the car maintanence and repairs. I appreciate their services and would like to go back again once it needs. Thanks Elaine!

Nice and helpful people, I was in search of a pre owned vehicle and they were eager to help me.

I was very impressed with automation Toyota from the moment I drove up to service area. I was greeted, service started on my emergency recall of airbags on 2013 corolla. Service waiting room is clean & efficiently run. Two hours later my car was delivered to me—washed & ready to drive home. My thanks to all.

Finished the service in a timely manner!

Great work on my vehicle! 10/10 service dept. 10/10 for Kyle Maxwell, great job!

Andy made my first car buying experience painless and enjoyable. He was knowledgeable about my vehicle and extremely helpful walking me through the process. I will most definitely recommend friends and family to this dealership.

The service dept. is easy to make appointments and the staff is very friendly.

They gave me a good deal along with providing best Customer Service especially by Faisal Kazimi. I highly recommend this dealership.

Kyle Maxwell does a great job in communicating with me on issues in my truck and is considerate and attentive on what is next best step. Very honest and not overbearing pushy to make sales but understands customers priorities and do connect in a personal level. Hence why I only go with him for years now because he cares about the over all performance of my vehicle for my safety as what only is required to get done knowing I will return for his advice due to his sincere honest opinion. Thank you Kyle!

Nazem Youssef, was my salesman. He was the best sales person I have ever had and I have bought a lot of cars in my 72 yrs of life. He man things so easy to understand and listen to everything I said. I was looking for a Rav 4 and he found the one I wanted and I am so satisfied with how everything went. I will recommend him to people and Autonation Irvine.

Andy was very helpful and was able to get me a great deal on the car that I wanted

Took my car in for regular 5000 mile check up. Was treated very well. Service was quick. In and out in under an hour.

Scott took the time to look at our option to buy a Prius Prime and explained Toyota, State and Federal rebates and when they might expire. He provided specific price quotes which were difficult to obtain from other dealers. When we purchased, there were no surprises in the price and he did a walk around and found a scratch we had missed and had it repaired before we took the car. He also provided information on a door molding strip option and walked us over to the parts department and service department for estimates.

Elaine Usain provided excellent service. I was very pleased with the experience.

Teri is the very best service advisor Takes the best of care with me

The sales staff of Michael Escano and Tarrah Philpott are very easy to work with. They are professional, knowledgeable, friendly, and helpful. They explain all of the details of a purchase in easy to understand terms and go beyond service to make sure the customer understands everything about the purchase and the vehicle they are interested in. They made all aspects very clear and helped me make a great purchase, (even reserving the vehicle for me). The finance crew are also most professional and explain all the details, even for cash customers. The finance managers of Mike, Mike, and Mo do an outstanding job of explaining all of the technical paperwork involved in purchasing a vehicle in simple terms and negotiate terms and conditions to assist customer needs on an individual basis. Thank you all for making my purchase of my Tacoma simple and "pain free.

I recently bought a 2016 Kia Sorento from AutoNation. This was a certified pre-owned vehicle. A couple weeks after I bought it, I began to have issues. The rear trunk latch would not open and the car battery would not hold a charge. The car left me stranded with my family during a road trip. I had to seek help to get a jump start. My wife took the car back to AutoNation, but unfortunately, they said they could not do anything to help. They simply jump started the car and sent her away. In addition, they did not provide me with the wheel lock adapter required for the wheel locks. When I asked them for the lock adapter, they said they did not have one to give me. Lastly, the Retail Book Out Sheet on from AutoNation included a third row seat which did not come with the car. When I asked the salesman about it, he said it was a typo. I feel like I was cheated by them on this. This has been the worst car purchase ever. I will not buy from AutoNation again and would not recommend them to anyone. I have already removed the pink AutoNation license plate frames that came with the vehicle and threw them in the trash. I do not wish to advertise their name. Unhappy Customers, Ed & Claudia Saldana

It make me easy to buy the car if compare to others dealer.

Contacted AutoNation on the internet.Dealt with the salesman, Youssef,Nazem.He worked on getting me the exact car I wanted and at a great price.Everyone at the dealership was great.The Financing was 1.9%Nazem worked 112 days until he found the car I wanted.My wife and I agreed that it was fun and relaxed to buy a car from AutoNation Irvine.

polite and knowledgeable salespeople and a beautiful building

My maintenance light was on so I took it in. I was in and out in 1 hour. The lounge is amazing, with free coffee, TV, internet, and working desks with power plugs. I was actually working and didn't want to leave when the car was done! Getting spoiled here.

Ease of making an appointment, great attitude of the staff, quality of the work and their commitment to keeping me informed.

I just bought my 4runner from autonation! i was helped by Scott. He is very friendly and up front. He is very knowledgeable about the car industry. He never made me feel like i was inferior because of how little i could put down on a car. He never pressured me. I felt very good about myself and what i was purchasing. I will call him for anything else i ever need. Also Don helped me when we went through the financing. He is the coolest! He made me feel very comfortable and made the whole paperwork process and breeze. he was not pushy when it came to extended warranties. Scott and Don made the car buying experience a great one! They are the best at Auto Nation Toyota in Irvine. I really had the best experience with them. They deserve metals for being kind humans and for treating me like a human rather than just a sale. I was comfortable and felt great every step of the way. THANK YOU SCOTT AND DON!

User friendly and easy. Did not have a long wait and there were no surprises.

Need straight and honest pricing. Stop penny pinching and hire more people. Had to wait for over 4 hours to get car.

Quick & easy buying experience. Mr. Naby & Mr. Alsabbagh provided excellent service during the sales process. Finance Manager, Eric was also very easy to deal with.

Elaine was the best service writer. from our conversations on the phone setting up the appointment to the moment I drove my car away she was an excellent help. took care of all my worries and I appreciate it so much. Linda Gannon

I always get the best and most helpful service going to AutoNation. Manny goes above and beyond!

I recently bought a Toyota Prius from Auto Nation Irvine. I had used a car-pricing service online to find the best price for this model before coming to the showroom. At Auto Nation Irvine, this meant the sales person, Tom.H, had several cars ready for me to look at before I got there. And they even beat the estimated price that I was expecting!

The staff, specially Jonathan and Joseph are very professional. They explained everything very clear and easy to understand.

No lost time, courteous,knowledgeable and didn't push us. He didn't push us and answered all our questions. Unfortunately we didn't get a duplicate key and would like one in event we are locked out or lose the key. Thank you for the car, your service and the duplicate key

My husband bought for me my Prius at Auto Nation Toyota in Irvine. The service in this location is always excellent!!!!

Great experience working with Andy V! Easy to work with and patient working with me. Great to get pricing up front via email through Costco so we didn’t have to haggle and spend time bargaining.

I took my car in for my 10,000 mile free maintenance. The service rep was courteous, car was done on time, and was washed. Good experience.

Excellent Service

I went into AutoNation Toyota and asked their parts department to order dash clip p/n 90467-10203 and was told it was not a valid part number. I don't think much of AutoNation Toyota parts department as I was able to order this part on line from McGeorge Toyota.

Service was excellent and finished in a reasonable period of time.

The service was excellent, once I was able to be helped. I arrived at 10:15 and didn't get in to speak with a person until 10:55 because there were so many people bringing cars in. I had an appointment for 10:30 but that didn't seem to matter. Additionally, when I left I had to wait an unusual amount of time for my car.

Easy transaction. Fair pricing and minimum time completing purchase transaction. Our sales associate, Shawn, was friendly and efficient in getting the process completed in a timely manner. Cody the Finance coordinator was start forward and easy to work with.

Excellent, friendly service. Comfortable waiting room with desk space.

DO NOT TRUST THE WORD OF A SALESPERSON. They WILL tell you what you want to hear, tell you the price, and when you go to finance through them, you find out that what was in the the price of car is actually an ADD ON which is never mentioned until you go to financing. GOOD LUCK

Harpreet Singhe is the guy to go to. he is overwhelmingly nice and knows a lot about the cars on the lot. he made my sales experience very pleasurable

Awesome service, quick turnaround. Friendly staff.

Horrible, will not be going there again. Drove 3 hours to get a truck we saw on the website because we thought it was a great deal. When we went to finance we we charged over $1200 dollars for running boards that were not listed as an extra expense.They are not even listed on any paperwork I have , so no warranty also. Never asked to have them installed. Worst of all , I text my salesman and asked if there were any extra charges and he said no. Bad business

Excellent saleswomen Faten. I would recommend this place.

I understand we all make mistakes and learn from it. Me being with an inner lock in my vehicle. This dealership did a oil change for me before. But unfortunately I was turned away because I had a innerlock in my vehicle. The first representative of Toyota told me I had to stay with the vehicle. I could not that day so I decided to come back another day. The 2nd time I returned I plan to stay with my vehicle and was turned about because of the innerlock. This was getting frustrating knowing I requested a day off from work to come here. But knowing I was given 2 different answers really was unoriginal with there policy. Not only that but they also made a mistake with another vehicle 2017 Tacoma oil change they made a huge mistake not tightening the cap for the oil under the vehicle cause oil to spill on my home drive way also the drive way on the streets. Not very professional. Thank you for Toyota for long time services but we will be going else where for our services.

I'm no happy my 2016 toyota Tacoma my front brakes not cover and the warranty

service rep was thorough. car was ready and washed when promised

Just want to shout out a huge thanks to Scott Bui, my sales rep, who fought tooth and nail with their Buena Park location who wanted to use the car I was trying to get for a showroom model. Took a total of 3 days with Scott to secure my car. Used Costco Auto Buying Program. Moss Bros tried to rip me off on the same car! Here, I felt welcome. I didn't feel threatened or intimidated here at all! I was shocked! No pressure at all! Got exactly what I wanted, at the price I wanted, at the Costco Member price, at 2.9% APR as I qualified for, Grad Rebate, the whole 9 yards. Even got $1,100 more than KBB said my trade in was worth. I left a happy camper. Scott is the man. Even Eric the finance guy was pretty chill! Process did take a couple hours, but time flew by fast, as in between sit-downs with Scott and Eric, I got to walk the whole place and it really is a beautiful place to be at -- i've been to so many Toyota dealerships and none of them were this great looking! We went home with my brand new 2019 C-HR Limited in the new Blue Flame color last night, and a fat stack of business cards for friends and family for the future. I'll be back to see Scott and the AutoNation crew this week on my day off to go put all the extra goodies in my new car! BTW, its really a showstopper! I love it!! Attached photo from my Instagram.

Thomas Kolb is an excellent service personnel. He helped with my dashboard recall. He takes time to answer your questions, and follow up with a prompt service. He is really ready to help and he provides exceptional service.

The Sales Associate: Scott Bui and Trevor were extremely helpful and not pushy at all. They were a breathe of fresh air when it came to buying (which is exactly what I needed). I hate being forced into anything and never felt like Scott or Trevor were trying to force me. I bought on a Sunday, but it also turned out that the internet connection went down, so the time spent was a lot longer. Overall I walked away with what I needed and felt really appreciated by Scott, Trevor and their manager Tim.

Terri Cole us a shining star. She takes care of me and my car. Autonation Toyota and Terri Cole for life.

Service advisor Joe Schulte was very helpful with my problem.

Great service manager. Very accommodating and nice. Always ask for Dan.

Such a great experience, friendly, courteous, most helpful! I even enjoyed waitin.

I’ve had my car for year now and I will say that this dealership is very professional both in service and sales. In service, John Ma is my go-to. He’s very genuine and makes you feel taken care of. In sales, Stewart Rodell has been truly exceptional, going the extra mile long after the point of sale. I have gone to every single Toyota dealership in OC. None of them seem to compare in overall quality (service, organization, cleanliness) of this one.

Excellent sales and service. The service department personnel are thorough, courteous, and caring. Thank you to them and Toyota's Central offices for taking time to resolve an issue for us. This is why we are Toyota owners. Thanks again.

the service was excellent. There are very kind considerate and informative and their presentation. They answered all of my questions thoroughly and to my satisfaction. They would get a excellent recommendation from me to anybody that is looking to purchase a car made by Toyota.

I was received by Paul Liboon whom attended to my needs with great efficiency and experience. I will return to him for my auto needs, I think T-Irvine is lucky to have such an employee.

So Far Happy Woth The Work Performed

Chris Cortest is the man! Super knowledgeable and helpful! 10 our 10!

My service employee was very helpful courteous the waiting room was comfortable which made it easier to wait for my car to be serviced

it's local, friendly sales person Shawn, and Tim T ,they made the deal .

I purchased highlander limited from Irvine Auto Nation 4 days ago. Jonathan Yia my sales representative was very kind, friendly and knowledgeable. He showed us the detail applicable information on my car which is very helpful for the newcar owner.

Elaine was friendly and very helpful. We are very satisfied with the service on our car.

If you're buying from AutoNation in Irvine, Ca make sure you ask for Sam. He gives the best customer service in the industry. I went shopping around a bit for a new car and every dealer gave me the same issues: difficult, hiding fees, and tiresome negotiating. Not here! And especially not with Sam! He was cordial, transparent, and went through great lengths to make my purchase fair.

The service and experience overall were fantastic. Connected with Sandra after an internet search and all went smoothly from there. Thank you!

Another positive experience with Irvine Auto Nation. Alan Modessa. tech advised me on the work to be done & was perfomed in a timely manner. Kept me informed as to the status of the repair. Also, want to recognize GM Steve Smith for his attention to any questions, etc. the customers have & seems to have an open door policy, which all GM's don't have.

What a breath of fresh air! Both Brian and Jimmy took the BEST care of me and my daughter after being RIPPED off by a small dealership in Stanton, CA! I am beyond satisfied with the customer service and support they provided. Highly recommend!!

In and out in no time - great experience. Sales person and finance person were very helpful and attentive.

I bought a 2018 Toyota C-HR from Toyota Autonation on July 4th and it was the most pleasant car buying experience. Ask for Don Costilow (sales), he's great. I also want to mention Amir in finance. He really worked hard to get me into the car I wanted within my budget. Extremely happy with my car and the service at Autonation and would definitely recommend Don Costilow.

Paul is very helpful and explained clearly what need to be done this time and what expected to be done next check up.

If you're buying from AutoNation in Irvine, Ca make sure you ask for Sam. He gives the best customer service in the industry. I went shopping around a bit for a new car and every dealer gave me the same issues: difficult, hiding fees, and tiresome negotiating. Not here! And especially not with Sam! He was cordial, transparent, and went through great lengths to make my purchase fair.

Joe Schulte is my Service Advisor and is the best. My care gets the utmost care and so do I . I would recommend to anyone this experience on their Toyota. Joe is a tremendous asset to the company. Highly recommended!👍

Always nice getting service done at AN. This time I got, Service Writer, Joe. Outstanding staffer. Knowledgeable and pleasant. We discussed additional issues that I needed addressed and I was impressed with how much Joe knew about the advanced audio system in the Toyota Highlander.

Friendly and efficient service! They make service easy and stand behind what they do. I have always appreciated family Toyota!

Joel Avila was great! He addressed all of my concerns.

I trust my Toyota with Auto Nation! They keep my car going & don't charge me an arm and a leg....plus they don't make up things that my car doesn't need. A shout out to Terri, in the service department, She's GREAT! Thank you!

It was a good experience the staff Bern got back to me right away and showing concern to the car that I’m interested on. I would definitely recommend.

I cant remember when we haven't had a Toyota or gotten it any other place the Auto Nation Toyota. As for maintenance all of the cars have been done at this dealership. This last maintenance was the most expensive then any I have had. I know my poor car is 13 years old and is getting tired. It needed a water pump. When I go in I always ask for Terry. She has never had me or my do anything that had not been needed. No high pressure. Ask for her if you need maintenance.

Terrible customer service. Over charge for service. I was there for seven hours and 15 minutes for an oil change tire rotation and break job. Horrible experience

I always get great service...George O'Brien and Allan (service rep) have been taking care of me for years and have gone out of their way to help me. I am 86 years old and they both treat me with great respect. They are the best.

Worst car-buying experience of my life.They were going to close the deal, regardless.

Very helpful and enthusiastic to provide quality service.

I have been taking my 4-Runner here for years and always get great service. Chris Cortez is very knowledgeable and helpful!

The wait time was excessive on this service, but I can't really complain since it was at no cost to me, so I appreciate the company giving me this special, even if I didn't always feel so special. If the wait time was going to exceed the estimate, I think I should at least have been notified before I went up to the counter to try and find out why. This wasn't even a complete service so it should have been quick and it was a return call on a past visit where the problem, duly noted on my invoice, wasn't actually fixed. I think the actuality was that this fix was more complicated than they figured on, but I think they should have informed me of this, since I was on a strict timeline that day. Otherwise, I have generally enjoyed very good service from this company.

Exceptional service !!!! From starting to end. Luis and Nazem were beyond excellent!!!! I will definately do my future purchase and will refer friends to them .

Great service and great staff ELAIN USDIN.she gave me what i want to my corolla thanks

Excellent customer services . Will buy more new car from this dealer in the future

I leased a 2018 Camry SE and was treated very well. Kudos & high fives to Mack Alsabbagh, Sales Manager, Arthur Rostomyan, Finance Manager & Shawn Movahed, Sales/Leasing & Delivery Specialist. It was a 5 Star experience!

I love their services

Very pleased with service department. Diligent, courteous.

It was a great experience as usual, love the customer service at Auto Nation. Kyle Maxwell is great and I trust him, he listens to my concerns and takes care of my car no matter what time of the day it is. I know all I have to do is to call him.

I liked the facility and the overall atmosphere at the dealership. Kadijah was very nice. I almost fell in love with her. I appreciated her patience in taking the time to help me empty my trade in car, and to answer all the questions I had. I love the car, it's smooth, clean and quiet. Thank you AutoNation.

Great service. Nice customer lounge. Quiet and clean.

Service was fast and efficient. Waiting room was very clean.

I took my Prius in the have the sensor for my fuel gauge replaced, it was inconsistent. Elaine my service writer handled it from the moment I arrived till I liked it up and kept me informed in between.

I came in for an oil change / service and was promptly greeted by Kyle the process was smooth as it always is I waited on site for my service and my vehicle was completed as promised & right on time, the whole service staff is very friendly and courteous, thank you.

Great service. I was in and out in no time. Very friendly staff

I recently bought a 2018 Toyota Tacoma and I couldn’t be happier. Jason and his team are absolutely amazing. They really helped my wife and my dream of owning a truck a reality. All the team members really go above and beyond to help you. “KD” and Eric were very helpful finding us the right Tacoma to get into with the best deal. Arthur in the finance department helped us find the lowest interest rate possible. I know all this couldn’t have been possible without great leadership from the Manager Jason. My wife and I already decided the next vehicle is going to AutoNation Toyota.

We have been delighted with our service at AutoNation Toyota in Irvine. They are fast, thorough, and a joy to work with. We wouldn't ask for more! Our service coordinator, Reza, was particularly helpful.

Easy to have service done excellent on communication and respectful

Excellent service and quality. I’m a long time customer and would recommend the service department to anyone.

As always, our service representative was professional as well as the manager and all the service folks, consistently happy with our Toyota dealership. (So much so, we have been buying/servicing our cars there for many years now exclusively). Michael and Yolanda Rosandich, Mission Viejo.

My car was having troubles when I left work on a Saturday afternoon (Memorial Day weekend). I immediately drove to Toyota of Irvine. Mr. Alan M. (service manager) , to the rescue. They were open for business on this holiday weekend. He suggested a diagnostic test to discover the problem. He asked if I could wait for a few minutes. This was no problem for me. I went into the super clean, comfortable (even a Starbucks coffee machine, free for customers!) lounge. A few minutes later, Alan came in to inform me that they did not feel they could finish the tests in time. They provided my with a free loaner for the rest of the holiday weekend! So nice, no stress! Once they discovered the problem with my car, it was quickly taken care of. Alan and Toyota, you are amazing! Thank you for the super treatment!

Excellent service and the vehicle was washed as well

Best experience I've ever had buying a car. I highly recommend AutoNation Toyota.

Though the service garage appeared very busy when I arrived, the service went relatively fast. I appreciated the car wash as well. What happened to the donuts?

Sadly this could have been an EXCEPTIONAL experience. If you choose to purchase from this dealership, stay away from the online department. They coax you by any means necessary. Toyota is an amazing company and I am sad that they employ people with very low integrity and work ethics on their internet team. PLEASE DO NOT SPEAK WITH SANDRA HERNANDEZ! She lies and is very sneaky! She comes off as very eager to help even so far as giving you her person cell number, which only makes u feel more comfortable. However what I found out is, Toyota tracks all phone calls and emails! So she gives you her cell as to NOT be caught with her shady business dealings and lies! I’m so disappointed and shocked that Toyota has allowed this. It’s an amazing company and car. Unfortunately she is a horrible stain on the fabric of greatness that Toyota has built! The gentleman who ended up assisting me were TRUELY awesome, her employment there is a disservice to the HIGH STANDARD THAT TOYOTA is known for and the GREAT CUSTOMER SERVICE that was eventually provided to me by the gentleman that ended up helping me! I love my new corolla, and now it is my mission to see that Toyota does better, that they weed out the bad apples. As a consumer we deserve the highest quality and respect. Toyota can NOT continue to be great with people like Sandra Hernandez working there. I will make sure I go to the better business bureau and to the news channels as well! I would never want anyone to receive the treatment I did! Lies DO NOT SELL CARS, GREAT CUSTOMER SERVICE DOES!!!! Very disappointed and sad that my great experience was taken from me by someone with no INTEGRITY, someone who doesn’t even live up to the high standards that Toyota is known for! I truly wanted to give them the highest rating, but I CAN NOT after what she did!

DRIVING IS A KICK. LOVE THE EXTRAS AND THE ELECTRONIC GOODIES. EASY TO HANDLE, PRETTY TO LOOK AT, VERY PLEASED

Took around 35 mins from arrival to departure for toyotacare factory 20K service. Glad they didn't "recommend" anything extra that wasn't in the maintenance schedule!

I had the most amazing experience with purchase of my car. Very professional and easy car shopping in my entire life. Thank you auto nation Toyota specially Mr Raza and Mr Faisal. Thank you �

Amazing service! I have never had a better experience at a dealership before. Jimmy was great with finances and Tom was amazing in helping us pick the perfect car. They let us take our time. No pressure. No games. I walked out with exactly what I wanted paying less an expected. I couldn’t have asked for a better experience! Highly recommend Irvine a Toyato!

Thank you Mike Naby, Shawn in Financing and Leke for your service!! you guys seriously made it so fun and worry free!! Such a great product and Im sure the y just love there job. They treated us with the best service and helped us get into exactly the car we wanted!! Buy Toyota and Buy from this location!! I love owning my Toyota 4Runner

After going to RSM Toyota for my issue they kept my truck for 3 days and did not give me a rental car. RSM Toyato did nothing! Still had the issue a few days later. Took it to Auto Nation and they were the best! Gave me a rental car and put a whole new transmission in my truck at no charge under my warranty. Thanks!

I brought my 2014 FJ Cruiser in for an oil change and 35’000 mile inspection, Miguel was so helpful. My SUV oil change was quick, I was updated on any resent recalls and they even washed my car.

So found an advertised vehicle on THEIR own website and texted/emailed/phone with a rep and set up to view and go over the car. The next day went back on their website and the price went up $3000. I saved a copy of the sticker info from their website which clearly stated the price (by the way it was also at that price on various other car search engines). They claimed it was a typographical error...likely story! Guess I'm taking my business elsewhere.

RUDE RUDE RUDE!!!!!! The WORST customer service! As a customer I believe I have the right to ask for the best deal. After receiving not the best quote I've expected with the sales associate, I was about to leave the place. But as soon as I asked for the business card and was about to leave the place, the so called "manager" (MIR RAZA, I am unsure if this is his correct name, because he provided me with the wrong name) comes out of nowhere and starts yelling at my face that I need to get a common sense and get more intelligent. WHAT?!?! Who says that to a customer?! And what does common sense have to do anything with buying a car?! Don't I have the right to not buy a car? I asked for an apology but this guy clearly did not apologize. Instead, he told me to GET OUT if I'm not going to purchase a car. VERY RUDE. He is so far from being professional. I will never return to this place and even one star is too much for this place. WHO YELLS AT THE CUSTOMERS FOR GETTING INFORMATION BEFORE PURCHASING A CAR? I am very upset. I want a sincere apology from Mir Raza.

RUDE RUDE RUDE!!!!!! The WORST customer service! As a customer I believe I have the right to ask for the best deal. After receiving not the best quote I've expected with the sales associate, I was about to leave the place. But as soon as I asked for the business card and was about to leave the place, the so called "manager" (MIR RAZA, I am unsure if this is his correct name, because he provided me with the wrong name) comes out of nowhere and starts yelling at my face that I need to get a common sense and get more intelligent. WHAT?!?! Who says that to a customer?! And what does common sense have to do anything with buying a car?! Don't I have the right to not buy a car? I asked for an apology but this guy clearly did not apologize. Instead, he told me to GET OUT if I'm not going to purchase a car. VERY RUDE. He is so far from being professional. I will never return to this place and even one star is too much for this place. WHO YELLS AT THE CUSTOMERS FOR GETTING INFORMATION BEFORE PURCHASING A CAR? I am very upset. I want a sincere apology from Mir Raza.

My sister purchased a car from him 3 months ago and a great experience. So I set an appointment with Andy and he greeted me as i walked in. After purchasing the car, he showed all the functionality of what i can do. Great customer service.

Managed to get my car in a parking space before it died.. called AAA had it towed to Toyota auto nation in Irvine ca. (I purchased it there in 2005). Chris Cortez is my sons go to guy there. He took charge and I had my car back the next day, running like a charm. This happened late Friday and Saturday. Thank you Chris and Toyota. Janet Welch

Auto Nation has great service and great service reps! They have fixed problems with my car that independent service centers repeatedly couldn’t fix.

everything was easy and great, we went to get a car & trade in my old one, & it was smooth

Great, fast and friendly service, clean waiting room

Todd was a superstar and so was Lisa.....very service oriented

Mr. Harpreet Singh made this experience the best. He is knowledgeable, professional, and helpful. I will never go anywhere else to make my car purchases. Every individual I encountered could have not been more accommodating. Do not even think about going anywhere else.

Came in for my one year complimentary Toyota Care service and experience was great! Manny Moreno assisted me, got my car in and out quickly, plus had my car washed even though I hadn’t expected it. Friendly staff, just about everyone said hello out in the service drive that walked by. Definitely recommend coming here to get your Toyota serviced and ask for Manny!

everything was great. awesome customer service

Janathan yiao he very good I will tell my friend and my family thank you

We just bought our 2015 Toyota RAV4 here yesterday and we couldn't be happier!!! From the moment we started till the moment we finished the amount of genuine kindness from everyone involved there was. Thank you to Abe, Del and Sung Hong for everything. A special thank you for letting us spray paint a 50k showroom vehicle! Cameron and Christine <3 <3

I contacted Autonation by email for a posssible purchase of an Avalon. Faten Naiseh, the e-commerce agent there contacted me by email. Her emails were explicit about inventory and detailed costs. Because of her detail work I went to visit the dealership and bought the car that she recomended. I was extemely and pleasantly surprised at the kind and thorough care that she and the executives of Autonation provided me. The Avalon I purchased was perfec for my needs. Faten seemed to have an intrinsic sense of what would be good for an 83 old woman! I would highly recommend visiting Autonation in Irvine, CA for any Toyota purchases or services. Roberta Schmidt, Newport Beach CA

Overall very happy, great customer service, treated us with respect and kindness, no pressure which was a plus and left with a great feeling..

Great service loved the customer service and my car is amazing

Really simple process. I discussed the buying/pricing process through emails and when I arrived at the dealership, the pricing was all fixed and all I had to do was take the car for a test drive and finalize paperwork.

Very polite, informative and helpful. I will continue to use this dealership for repairs.

This is my 5th or 6th car I bought from Power Toyota in Irvine. Tony was gone and by chance Shawyon was up at the door to greet me. Shawyon Movahed is an amazing salesperson. Not the usual high pressure. He listened to what I wanted and what I needed and he helpewd me find the right vehicle. I felt that he was truly interested in me. I had a tight budget and somehow they worked out a miracle and took my Subaru outback (I strayed: temporary insanity) in on trade and gave me way more than I could have gotten selling it privately. I don't know why they did that. They also gave me a great deal on a new Highlander LE plus AWD, What an awesome vehicle so far. Shawyon even got me a rooif rack thrown in and installed while I waited. Jose Gomez the manager guy was amazing and worked with my budget. Then I went to finance and Jimmy was there. He knew me from my past two Corollas. He had my paperwork ready to go. He knew what I would want or not want. I was out of his office in 20 minutes!!!. My whole deal in the evening took about 2.5 hours. If you've ever bought a car that's about HALF the usual time. There is no other brand and no other dealer I would go to.

I really had an awesome experience buying my New Toyota Tacoma with Auto Nation. Joe Nocum was my representative. He is very sincere and genuine, and really cares about his customers. I was a bit picky, and he was very service oriented, and went above and beyond to get the exact truck I wanted delivered in. Also, he told me about the special offer Toyota Financing had that was to expire on April 2nd. If I didn't know about that, I would have had to pay a higher rate. Joe really helped me out, and I am grateful. I would HIGHLY recommend Joe in your next purchase. I look forward to another vehicle purchase in the near future from Joe. THANK YOU!!!!

prompt action, good atitude and nice sales guys. good experience of purchase!

Me and my wife went to Auto Nation in Irvine with the recommendation of our family member who already bought 3 cars from the same location. He referred us to Mr Mir and Mr Faisal who were extremely knowledgeable and helpful. Mr Faisal was showing us everything that was there. He was also showing us every type of car and taking us to every corner of the lot. I promise that I will buy my next car soon from Mr Mir and Mr Faisal

Awesome staff, outstanding service, excellent experience...

I've never had a bad experience. However, the reason I give 3 stars instead of 5 stars is because of how much they charge to replace simple air filters. For example, they charge roughly $70-$75 to replace a cabin air filter in a 4Runner. The air filter itself is only 30 bucks if you get an expensive one from Auto Zone. Which means, they are up-charging $40-$45 for the labor, which involves nothing more than opening the simple compartment in the back of the glove box and switching out the filters. The hardest part of that task is making sure the arrow points UP. It literally takes a minute and half, most of which is spent removing the new filter from the box, and they charge $45 for that little bit of effort. Unfortunately, this hurts their credibility and makes me wonder what else they are scamming from their customers. If not for that, I'd give them 5 stars. But because I suspect they take advantage of their customers who don't know better, I can't rate more than a 3.

Great. Abh is a great sales man and I had a great experience with him

Brian Ocampo at Toyota Irvine went out of his way to help me. A+ above and beyond...

Auto Nation was fantastic. Brian Ocampo made sure he didn't waste any of our time. He even came in on his day off to make sure we were taken care of. Don Robertson was the finance manager and he did a phenomenal job. I would recommend these guys to everyone. I am definitely coming back to this dealership. Thanks again gentlemen...

Fast reliable service. Knowleable friendless technicians.

Very satisfied with the service. Looking forward to our relations ship down the road with my new truck Toyota tacoma SR5

I can not stress enough how much I appreciate our sales person Bryan H who got us the exact color and model car we were looking for. He was helpful throughout the whole process. There were no games and ridiculous haggling over the price. We all agreed on a fair price and that's what we paid. It was great. Until....... after driving the car home (30 miles) I noticed that the steering wheel wasn't centered when the car was travelling in a straight line. The alighnment felt fine, but the steering wheel just didn't sit "true center". I made an appointment to have the service depatment check it out and they said they did an alignment and that it was corrected..... But, it wasnt. Same exact thing. So I made a second appointment, this time I was told that they checked the alignment and that it was right.... So they didnt do anything. I have never disputed the alighnment being off as the car didn't really pull one way or the other too bad, but they obviously didn't center the steering wheel completely and then start the alignment and also checking to keep the steering wheel straight during the process.... I will now wait until the scheduled 5,000 mile service appointment and see if the 3rd time will fix it. I feel like if my husband complained about it, it would be acknowledged and addressed but because I drive the car and my husband said "my wife noticed it does this..." it is not taken seriously. Also, the radio freezes and they checked for updates that might fix it but there aren't any available yet. This will also be re-addressed at the 5,000 mile service. Hopefully these are the only problems we have with our new Camry, and we can have the reliable quality sedan Toyota has always advertised.

Buying a car from AutoNation was a good experience. Both the sales and credit department were very friendly and professional.

Service advisor was very helpful, professional, and pleasant.

My friend and I were looking for a car for my self.The sales man was very helpful. I got what I want . Service was awesome. Financial department was fabulous. Excellent service. I recommend Mr del the salesman. Thank you �����

Paul was super positive and informative. Made my experience great. He is an asset to your team

I could not have been more impressed with Auto Nation Irvine. The check engine light went on on my brand new Toyota Rav4, and they expected me as a walk in. I interacted with 3 different service associates, and everyone was respectful and polite. The waiting area was comfortable. They diagnosed the problem in under 2 hours. And they washed my car before they returned it. I look forward to going back.

Brian O’Campo is the salesperson that I dealt with and he is a wonderful and patient man! I’ve been looking for a car since January and he answered all my questions in a very timely manner every time I emailed him. I finally bought my new car on Friday! Not only was it easy, but Brian programmed all the electronics gadgets in the car for me - whew!!

Olmo Flores was excellent! He made the whole car buying experience easy. I never felt pressured or rushed. Lebanon was also very helpful and made all the paperwork so easy. I would highly recommend AutoNation Toyota Irvine.

I had a Great Experience at this Place. They explained and helped me to understand the process. Got a 2018 Toyota 86^^ i love the car^^ Overall a great place! they provided excellent service!

I love my new 2018 Camry! Harpreet was so helpful with my purchase - be sure and ask for him when you come in!

Great Experience, very professional, responsive and easy to do business with.

we bought our van here last year, and have just gotten our last free service here. people at the service station were very nice and professional. the waiting area had a TV, is clean, wifi, waiting for our van to be serviced was always a pleasant experience. service and facility are excellent.

Kyle at Autonation gave me excellent service, updating me throughout the morning regarding the status of my vehicle. Great experience.

I get great service every time I visit this dealer. Repairs are always done correctly and follow-up is excellent. On this visit, they spotted something else that needed fixing so suggested I have that taken care of when I was there also. My Camry has more than 196,000 miles so good care is very important to me and one of the main reasons that my car continues to run very well Teri Cole was my service advisor and I highly recommend her also.

This is my second purchase from this Toyota dealership. The experience is just getting better. Definitely a customer for life.

I get great service every time I visit this dealer. Repairs are always done correctly and follow-up is excellent. On this visit, they spotted something that needed fixing so suggested I have that taken care of when I was there. My Camry has more than 196,000 miles so good care is very important to me and one of the main reasons that my car continues to run very well Teri Cole was my service advisor and I highly recommend her also.

Joe Schulte provided outstanding service. My repair was taken care of professionaly and quickly.

Our salesman Trevor was very nice and honest and helpful

Best dealership by far. There totally worth whatever drive you have to make. The experience hear is unmatched. Now, being a female by myself, I know I am a big target for sleazy car sales people. (I was literally educated by one on this at a different dealership before he realized I was in the marker; what an idiot!) The team here we're amazing and took care of me after a bad situation, too. If you need a win in car dealership experience, go here and talk to John T.

Had a great experience with Victor, everyone was very helpful and answer all my question. I drove off with the car I wanted and got the best deal. I would buy with them again any day.

Fantastic service from Paul. They were able to have my vehicle serviced the same day that I called. Excelllent work, and David in parts department helped me put in new wiper inserts.

I have purchased 10 Toyotas over the years mostly from AutoNation-Irvine and have had all of them serviced here as well. They are a top notch organization and I don't hesitate in recommending them to my friends and relatives.

Paul L made sure my car was ready and maintenanced with such expedience! He was courteous and professional throughout the whole process. Thanks Paul L and AutoNation Toyota Irvine!

Straight forward, nice sales person and contracts person.

I went there for my car maintenance. The staff is very kind and efficient. Service is excellent. Will definitely go there for my next maintenance.

Great experience. Good solid negotiations. Sales rep very helpful and informative.

Great experience Jose and Sandra were a great help!

Andy was excellent, extremely attentive throughtout the entire purchasing process and made it go smoothly.

Called and made an appointment. Routine maintenance done in about an hour, Very friendly staff. Nice waiting room with internet.

As I walked through the door this nice salesman Abe came to talk to me and ask what I was looking for, so he showed me the SUVs available. I chose the one I had seen online. He also said if I was not satisfied I could return the car and get all my money back. He did not push me to get a more expensive model or nothing. It was a very pleasant experience. I am very happy with my purchase.

Jorge was extremely helpful. I absolutely appreciate the way he showed me the problem with my truck, and didn’t just say you need this this and that.

My husband and I have been looking for a new RAV 4 XLE hybrid for months. We've always shopped for cars communicating solely via internet. There were some dealerships who wouldn't even bother answering our questions unless we went to their dealership. I told them this is such a waste of my time and theirs if I have no idea what the out-the-door (OTD) price is. If the price is not right, why would I bother driving there. When I emailed Michael Escano of Auto Nation asking for the OTD, in less than 30 minutes, he replied with everything I asked for including the VIN#, the no. of miles, and especially the OTD. The price he gave me was the best one I got so I asked to reserve the vehicle and the next day, my husband and I bought it. The whole transaction was seamless, effortless, and stress-free . The next time I want to buy another Toyota, I'll go back to Michael at Auto Nation Toyota Irvine.

Great customer service and support. Service was done with the time when it was promised. Service manager Dan, at Auto Nation Toyota is always available to help and is doing a great job running his service department. Service advisor Paul made sure that my car service was done on time while I was waiting inside their comfortable state of the art waiting room with free fresh brewing Starbucks coffee machine with snacks.

Big shout out to Olmo for not only being patient with me throughout my car search in the last couple of months, but for finding me the exact car I was looking for with the price I wanted. He was very professional and courteous the entire time. I had a great experience here and highly recommend these guys, especially Olmo, for your next car purchase. Thanks again!

Thank you Team Irvine for taking care of my maintenance!! Talk about service!! Awesome Possum!! The waiting area is nice and I got to catch up on my work. Keep up the GREAT work!!

Bought a 2017 Prius Prime a few days ago....loving the car and appreciate the kind, caring attitude of both Victor and Jimmy who worked with me on my car purchase

Excellent service. Evelyn helps me alot. Excellent customer service.

Great experience. Don was very helpful. Loan process was painless.

Great dealership nice people very helpful quick service.

I purchased a new Corolla. The sales staff was very friendly and helpful. I got exactly the car I needed. Your facilities are excellent. I was walked through all processes patiently and with clear explanations and answers to my questions. This is the second time that I bought a car from AutoNation and I will recommend it to others.

Prompt. Professional. Clear and concise about costs and repair recommendations. Returned car clean and shiny.

Great. easy experience, They had the car I wanted and it was an easy transaction

I just purchased my new 2018 Toyota CHR with JONATHAN YIAO at the Auto Nation Toyota in Irvine. It was my first car so I did my research on car prices before heading into dealerships. I shopped at several other locations, but JONATHAN YIAO was the one that gave me the best experience with the best price. If you plan on purchasing a new car, i HIGHLY SUGGEST you go with JONATHAN YIAO at the Auto Nation Toyota in Irvine. He doesnt push you to make the purchase or to sign the credit paperwork before you are ready. He is up front and truly does attempt to give you the best sale - I know he gave me an EXCELLENT price. Purchase your next car with JONATHAN YIAO! He will make your experience stress-free and memorable! I am a true car purchaser and am super satisfied with my purchase.

I have been going to this Toyota for years , for service, and recently purchased a certified preowned 4Runner. The process was pleasant, and luckily we had Mike Naby as our sales helper. I recommend to look for him for sales matter. We all know how diffiicult it is to find a good and honest salesman, the one that thinks about the customers first and not bonus minded. We are happy with the 4Runner, its been great. Service Dept is excellent with 2 thumbs up for the manager Steve Smith, and his assistant Dan.

Was looking for a 4Runner and hoping to get a good deal. After speaking with the dealer over the phone they say, “yes we can knock off $1,000,” to get me closer to the Costco discount program. Get a call 10 mins later with a “ no, we can’t do that.” Should have learned but since they had the car I was looking for in the color I wanted, I drove the 2 hours to check it out anyway. Not only do I drive out there but as soon as I fill out my credit application, and probably run my credit, they come back with the car is now $2,000 more than the sticker price. My wife and I lost it. WHAT DEALER MARKS UP A CAR FROM STICKER PRICE? Victor tells me, “we do this all the time the car is in high demand.” I asked to speak to a manager and expressed how disappointed I was to have been mislead. Never spoke to a manager or saw anyone who cared. The finance guy said, “I’ve never heard about this happening.” These guys will take you if you let them. Long story short, 8 hours later we bought the car for a price I was comfortable with, a price everyone else is selling them for, and an interest rate that made sense. WOULD NEVER GO BACK. ALL LIES FROM THE BEGINING but wanted to make my trip worthwhile so bought the car.

I love the Camry! I wish the leasing process didn't take so long. There was a lot of time between being with the salesman and doing the financial process. Overall, I am pleased with the car. I wish that we had more tutorial on the inner workings of the safety features and the phone: all the various buttons

I was nervous being a single female buying a new car, but Andy made me feel comfortable and took his time answering all my questions. I never felt pressured or confused about what I was paying for. After listening to what I wanted and needed in a car he showed me all my options. My new Rav4 Adventurer is a perfect match and I love it!

Terri was great. She helped service my car and got my spare key ordered and programmed. Will return to service my vehicles with Terri

When car not ready when anticipated, a loaner was provided. Greatly appreciated.

As a Toyota dealer, I was expecting a perfect service. Bought used 2013 Toyota Prius from them and it came: - without antenna - without driver side mat(carpet) - cabin filter - extremely - dirty - air filter dirty (did not check oil yet) - only 1 key, they want to charge me for second -> these are all usual... at low cost lower quality dealers - Was not expecting this at an official Toyota dealer Maybe if this is all they can provide on used cars, better sell only new (from TOYOTA) cars and don't have to deal with the used market, which apparently they don't know how to.

Our car was totalled in an auto accident and we had to get another car almost immediately. We came across a car on Auto Nation website and met Vic Mendez, who showed it to us. We could not make up our mind, told him we wanted to come back the next day. We had a rental car -- he offered to take us home after we turned the car back in and he picked us up at our home to take us back to the dealership the next day. Another car just came up on inventory and that was the car that really appealed to us and we had no hesitation in making our decision. We have never been treated so well and courteously by any salesman--we felt he treated us like a friend. We took him out to dinner to thank him for his great service. We definitely would recommend him to anyone looking to buy a new or used car.

I am very happy with AutoNation for taking excellent care of my Camry after a collision. In particular, Rick was the one who checked my car into the Collision Center and coordinated everything between my insurance company and the body shop. He went above and beyond the call of duty by providing me with regular status updates and making sure my car would be repaired in a timely fashion. Even after I took my car back to the dealership upon noticing that my tail lights were not working after the repairs, he quickly took my car back in and had one of the service guys in the parts department get right on it. The car's electrical problem was diagnosed and resolved and my car was ready for pickup within just one day. They have also done an amazing job with the painting of the parts that needed to be replaced. The paint has been so beautifully blended that you can't even tell the front bumper and the front quarter panel on the right side have been replaced. If I ever get into another collision, I will go nowhere but AutoNation.

I had such an amazing experience buying my new Sienna from this dealership. I worked with Brian OCampo, he was super professional and always available to answer my questions. We did all of our negotiations via email and made buying my vehicle a breeze! I will absolutely by referring anyone I know to him and would recommend anyone reading this review to ask to work with Brian when purchasing a new vehicle!

Great experience with salesman and service.great place and to shop for new car

All AutoNation Toyota team members that assisted us in our new car puchase were knowledgeable, courteous, and did everything in their power to make sure we were happy with our purchase deal and value of our trade in. I'd happily recommend AutoNation Toyota to anyone in the market for a new car and I would not hesitate to use them again.

I applaud the service provided me by Sarim Hassan. 1) He determined by checking with both a mechanic & the 'parts' tech that my concern with 2-brackets unused under the car was not due to a splash guard that had fallen off, but was for the attachment of a 'skid plate' that was not an extra that I bought with the car; 2) Since I first received a recall letter for the replacement of the airbags, I've been asking for when I could bring the car in for that service, and I was repeatedly told that the part wasn't available yet. Sarim determined that the part was NEVER ORDERED for my car.

Great experience. Already new what car I wanted and did all my negotiating through email. They were very responsive and gave me a deal I couldn't pass up. Lowest out of about 10 dealerships contacted. Gave me the cost breakdown without even asking. Came in with my quote and they had the car ready to test drive. They were very helpful in making the process as smooth and quick as possible. Thanks so much for the new car and your service! Highly recommended.

Hello Everybody, I got my new brand RAV 4 2017 last April from Irvine Auto nation. After 8000 miles, My front brakes made noise. I brought my car in and service department said your front brakes is on 2mm and need to be replaced, which is impossible after 8000 miles. I called manager and costumer service and they said I could not help you, the only thing they said, they can put more durable pads for now. I highly DO NOT recommend Auto nation Toyota for business. My reason are listed below: 1. service department knew that this is brakes problem and needs to be replaced without any charge. but they charged me for that. 2. costumer service did not care about my issue. Thanks,

Service was very quick. I have been to other dealers where the same service would have taken all day.

I think your service dept. needs to better organize. You gave me the wrong keys to my car and you put the wrong service tag in my window.. I hate to ask what is in the computer. On a more positive note. I love my new RAV 4 SE

Terri Cole greeted me and helped me out with getting my sun visor fixed and an oil filter and oil change and service check (check charger). She also came into the waiting lobby to let me know the status of my car (charger needs new fuse) and how much longer I will have to wait until it's ready.

Purchased Used NX200 with under 10K miles. The car had a horrible perfume smell that the salesman said wasn't there before, and that his shop must have done it when they were cleaning the car. a month later, the smell is still there. Then we got a anil in the tire and the tire place said that the wheel locks weren't in the car and wanted $200 to get them off (they said they were difficult to get off). I'm very unhappy with the quality provided by this dealer.

Eric handled my deal fairly and quickly. He loves his job and does it well. I went in to look at a certified 4runner and drove out with a brand new one. I had experience with this dealership last year when my cousin bought a new minivan. We were treated well and got a good deal. Just went in with another cousin last month for a new rav4 hybrid and got another great painless deal. Three for three...

Thank you Tom for all your help,including select the car, buy insurance . In my opinion, Tom is my good friend already.

Our rep -Eric Traficante - was awesome! He answered all our questions & was NOT a "high pressure" salesman. He understood that purchasing a new car was something important to us & something were rarely do. We were very fortunate to have a professional like Eric to assist us! Thank you Eric!

My service adjuster, Alan, was awesome. He was very courteous and respectful! I bought my 2015 Toyota RAV4 here a few months ago and the windshield had a rock chip. I finally came down to get the car serviced and the windshield repaired. After they determined that it wasn’t repairable they went out of their way to arrange for a replacement while I wait since I live 62 miles away to save me another trip down.

Very professional operation. Service advisor actually listened to customer. No major up sell. Pointed out issues and let customer make decision. Timely repair duration.

My car was done in one hour just as they said it would.

What a great place to do business! AutoNation had numerous cars to choose from and Abe was a great "tour guide". He knew everything about each different Rav4 model, and when I reached a standstill on getting what I wanted in the Rav4 SE, he can up with a great idea, showing me all the color and features I wanted in an SE and it was a hybrid to boot! Abe took time with me to go over the numerous features and how to make everything work. He even set up my car's first service for early 2018! Toyota's reliability is well known. And when you put that together with the customer service and desire to make your Toyota purchase a great experience (and of course, all of Abe's help) - AutoNation is a definite winner!

My three tires were changed to old tires 10/24/17 At autonation irvine

Just wanted to THANK Teri Cole. She is always very diligently listen to the customer needs. She is so awesome and valuable to your Service team. On my last visit. My car was not wash. Just wondering why?

We had a 2015 Sienna repair at Auto Nation Toyota Irvine for sliding door recall . Shuttle driver was not thrilled taking me back to my work place. He complain about traffic , made me feel uncomfortable. After the car is complete , car wash wasn't done. Customer service is needed to be improve.

I searched on line, contacted them via email and phone. They just want me to come in but did not try to make me feel like I should.

I and my husband have been going to Auto Nation for more years then I can remember. We started with a young lady named Amy. She then left and We were lucky to have Gerry help us. She is kind,honest and makes the going in a good experience. I have recommended her to others.

We just purchase a 2017 sheinna se brad nossiri take good care of us. Excellent service very professional

I first contacted Denis by phone. Though the car I was looking for was not available, he kept searching surrounding areas and was able to find exactly what I asked for, and at a great price! We were also given a very fair price on our trade in vehicle. We were very pleased with the entire experience of buying a car at this beautiful dealership. From being greeted at the door with a cold bottle of water to signing the contract. I would definitely recommend this place to anyone going through what could be a very stressful ordeal. Good job AutoNation Infinity of Tustin!

Car drives fine, salesmen were very helpful, loan person was very helpful. The only con was it took a very long time to process and credit check everything. Car drives great though. No problems.

Tom Kolb who helped me was terrific. He answered my questions (how to do things) articulately, made sure I understood and was super friendly throughout the whole process. He was personable, fun, and very competent.

Manny in the service department was exceptional. He really went above and beyond in his assistance to me. It's people like him that build customer loyalty and keep people coming back.

STAY AWAY FROM THIS DEALERSHIP! They will treat you HORRIBLY! Before purchasing my brand new vehicle, I asked the salesperson (Tom) to help remove a scratch on the dash of the vehicle and he said no problem. After I signed all the documents and made my down payment, I saw that the scratches were made worse and I even noticed another scratch on the interior. Upon me asking them to make things right, they basically told me they will only fix one of the scratches and that if I'm not okay with that then they can cancel the contract and not sell the vehicle to me. The manager straight up told me "I sell hundreds of cars, I can have someone else purchase your car in a heartbeat." Unfortunately, I spent 7 hours at the dealership and I needed a vehicle so I agreed to purchase it. However, I could not believe how I was treated and don't think it was right of them. They do not know what customer service is and will treat you like crap. Go to another dealership at all cost and save yourself the headache.

Great very friendly. always willing to help no mater what department you sit at.

We were so surprised that our buying experience at Toyota Auto Nation Irvine went so smooth and very professional. We were met by our very professional sales consultant Chandler and Sales Manager Daisy. From then on everything went very smooth. We test drove the car we wanted and had all questions answered. We pretty much knew the price and were delighted when we received a loyalty discount which sealed the deal. Our experience with the financial manager Lebanon was quick and pleasant. We left with our new car.

I recently purchased a Toyota Rav4 thru Brian O'Campo. I can't say enough kind word about Brian and the dealership. It was a pleasure working with him. He always answered my phone calls and was available when I needed him even before I purchased the car. He provided excellent service and Very Professional. If and when I (or anyone I know) needs another Toyota this is where I will be going from now on. :)

No haggling, just the honest truth about what I'm purchasing.

Manager Dan is very friendly and professionally. Thanks for his care

Second Toyota I have purchased from Irvine Toyota. A great dealer with great people.

Best car buying experience ever!! From the moment I walked in the salesman Abe was extremely helpful and extremely knowledgeable very quick. He got me the car I wanted very quickly and once we were talking price there were no hidden fees and he beat the price of the previous dealer I had visited. Finance department was amazing as well! I was in and out quickly and Tim was very helpful. I love AutoNation! I would recommend it to anyone looking for a car!