Amazing service and very kind people

Dean and Arthur were great! I got a car, it drives and it lasts. Not very exciting, but it will last!

Amazing service and people 😊

My overall experience at AutoNation Toyota Irvine was excellent. Eric was extremely helpful and knowledgeable about ordering my new RAV4. He communicated weekly on the status of the car (since it was being built and shipped over). Tom helped me out when I came to pickup the car and was helpful and kind. Mark helped me with any financial questions I had and was also very helpful. This is my second time buying a car from AutoNation Toyota Irvine and it won't be my last! Thank you!

A1 Service from appointment setting (I forgot her name but, she was extremely helpful, naturally caring) to the actual servicing of my Tacoma. Aaron was super nice. It was cool to get updates as well via text. Servicer sent a video update which was neat to see the undercarriage with specs on my truck at its current mileage and condition. Side note: they accept lifted trucks for their servicing, cool to see others pass by with their modified Tacos. Only cons to my first experience here is the wait times for completion - 40k service: oil change/tire rotation (2hrs turned into 6.5hrs) Luckily I didn’t have anything to do all day but, for future references I’d suggest just dropping your car off and coming back later when it’s ready. Regardless, Thank you Toyota Irvine! I will be coming back for my routinely maintenances indefinitely.

Best service in the area. Would recommend the place to anyone.

The AutoNation Toyota Irvine location was very helpful in walking me through the purchase experience. Mohamed Abdelwahab helped me and he was incredibly professional, efficient, and a great salesman. It was one of the smoothest transactions I have experienced and he took the time to answer my questions and address any concerns I had. He was even kind enough to drop the car off to my home and Uber back to the dealership since I was unable to get there in time. He went above and beyond and I look forward to dealing with him anytime I?m at this Toyota location.

Scheduled an appointment for service the day before and received great customer service all around! From the representative who helped make my appointment, Luke at the check-in stating, the service advisor Gilbert and the shuttle driver who took me to work. This is definitely the dealer to bring your Toyota to if you are looking for exceptional customer service!

Thank you Andy, Tom and Mark from Autonation Toyota for helping us with our new Corolla Cross

It is unbelievable how streamlined the appointment process is. I feel as if AutoNation Toyota and my adviser Tony value my time as much as I do!!!

I took my wife's car in for it's first service. I had an 8:00 am appointment (Saturday)and the took it on time. It was ready by 8:45. very happy with them.

The AutoNation Toyota Irvine location was very helpful in walking me through the purchase experience. Mohamed Abdelwahab helped me and he was incredibly professional, efficient, and a great salesman. It was one of the smoothest transactions I have experienced and he took the time to answer my questions and address any concerns I had. He was even kind enough to drop the car off to my home and Uber back to the dealership since I was unable to get there in time. He went above and beyond and I look forward to dealing with him anytime I’m at this Toyota location.

Adam set up the appointment for us. Trevor assisted us, he was very pleasant and professional and made the process effortless. Thank you Trevor and Adam. Much appreciated!

Great customer service. No BS no run around Work done in a timely fashion. Friendly folks. I trust them with my mothers car as well. Would recommend to all.

Awesome customer service and recommendations on what services was needed on my car.

Great experience, wonderful staff. Very helpful and friendly.

I went shopping for a new car and received exceptional customer service. I was not pressured to buy anything and had all of my questions answered.

This review is for sales and finance. Faten, Del, Shawn and Mark were all amazing and helping my wife and I purchase our new RAV4 Hybrid! My wife and I came in on a whim 3 weeks ago looking for our new car. They did not have what we wanted on the lot, but located one that was being built and on the way to the dealer. They appraised our trade in and gave us the numbers on the new car. We put a deposit on the car to reserve it. Del and Faten texted and emailed us weekly to keep us apprised to the progress of the vehicle. Our vehicle came in two weeks early which was awesome! Shawn the internet manager contacted us as well as Faten and Del to let us know it was there and ready to sign for. Everything was done very quickly and was done in a very low pressure way. When we got into finance, Mark was fantastic. We have a two month old baby who can be fussy, so he got through the paperwork with us very quickly and was very low pressure with us which we appreciated. Every single person we dealt with there was fantastic and this was the most pleasant car buying experience we have ever had. Thank you to Faten, Del, Shawn and Mark for making this all happen for us and for all being so great!

I had an appointment. They got me in, estimated the time it would take correctly, an I was out on time. I took advantage of their waiting room and got some work done while I waited. I highly recommend Auto Nation Toyota Irvine!!!

Services was excellent. Very detailed information in regards to what is needed to fix my vehicle will definitely recommend to friends and relatives.

AutoNation Toyota is efficient and reliable. I purchased my new red Toyota Corolla beauty in late February and absolutely love my car and the service and support I received at purchase. I have already taken my car in for service once and the process was seamless and the customer care top-notch. Won’t take my car anywhere else!

Provided excellent assistance and answers to my questions.

Everybody was professional and the whole process of buying a car was quick.

It was such a satisfied visit. The lady who guided me solve the situation was great and I do thank to her. I went to servise center without a appointment due to emergency situation..but people were so friendly and did not take a lot of time to solve the problem.

I purchased two cars there in the last few years from Toyota Irvine and I always receive the best service and I’m treated like family by the employees. In my opinion I think this is one of the most outstanding dealerships in the area and the service the customers receive is exceptional. I Il recommended lots of family and friends to this dealership because of the outstanding jobs they do and knowing they will receive the same service I do.

Great service and very nice/ very honest to the customer.

Personnel are very professional, kind and approachable especially my sales agent Mohammad. Keep moving to reach your target

I have purchased a few vehicles from here and I love the staff and how friendly they are. There is a no pressure to buy and they Genuinely want to help. I have sent at least eight people that last year to purchase cars just on knowing they’ll be taken care of here.

The salesperson was very knowledgeable and attentive.

I had a great experience with the service of the Toyota team in Irvine.

I was looking for a used car and I found what I wanted. The service was great.

Great people and great service. Everyone was super helpful.

Awesome service, quick and provide a pleasant wait area. People are welcoming and friendly..

My husband recently bought a car from AutoNation and also purchased the service plan. He was told he could take his car to any AutoNation for service. We received notice via mail that it was time for the first service so he made an appointment to bring it in. First, when he arrived he was rudely told that he wasn't covered. After escalating to a manager, they finally found his record. Second, he waited for more than an hour while other walk-in customers were taken back for service and there vehicles completed. He watched this happen two times before finally giving up and asking for his keys. This was not our first hiccup with AutoNation. When the vehicle was first purchased, we never received our license plates and the dealer would never return our calls when we attempted to inquire. Our temporary registration expired and we still had no clue where the plates were. We finally received them in the mail a month after the temp registration expired and months of us attempting to call and email without ever receiving a response. I will be sure to let everyone I know to NEVER purchase a vehicle from this company. Poor customer service and non-compliance with the law is what you get when you decide to purchase with them.

My husband recently bought a car from AutoNation and also purchased the service plan. He was told he could take his car to any AutoNation for service. We received notice via mail that it was time for the first service so he made an appointment to bring it in. First, when he arrived he was rudely told that he wasn't covered. After escalating to a manager, they finally found his record. Second, he waited for more than an hour while other walk-in customers were taken back for service and there vehicles completed. He watched this happen two times before finally giving up and asking for his keys. This was not our first hiccup with AutoNation. When the vehicle was first purchased, we never received our license plates and the dealer would never return our calls when we attempted to inquire. Our temporary registration expired and we still had no clue where the plates were. We finally received them in the mail a month after the temp registration expired and months of us attempting to call and email without ever receiving a response. I will be sure to let everyone I know to NEVER purchase a vehicle from this company. Poor customer service and non-compliance with the law is what you get when you decide to purchase with them.

Adam was very helpful, making it a very easy process. So happy with the RAV4!

Great people and great service. Everyone was super helpful.

Awesome customer service!

Service was definitely a step up from Crysler service. So nice and smooth. They even provided me a ride back and forth.

Very helpful workers and nice workers. Very friendly to talk to.

Great service everyone was professional and accommodating.

Everyone is very helpful. The service was organized and committed to giving me the best customer experience. This is why I will remain a customer and I don't mind recommending to friends and family. The best service team ever!

Great customer service.

Ozzie was very knowledgeable about my hybrid Rav 4

I had a wonderful experience purchasing my Toyota at this dealership and it was all thanks to Faisal Kazimi. The process was stress free and pleasant. Faisal has helped me purchase a couple of cars and both times he’s been polite, friendly, helpful, professional, and knowledgeable. Faisal is an asset to this company. He made my day i appreciate his service. Thank you Faisal Kazimi!

I’m so glad I chose this car dealer the customer service they have the best I bought 3 cars from this dealer the salesman was professional the store manager was really helpful again I recommend my family to purchase them vehicles from the dealer we bought from them over 8 cars so far thank you for helps guys AAA+++++

The personnel at the dealership were rude, incompetent, and distressing. I had a 2pm appointment to have a new key made to because I lost one of my two keys. The charge was to be $700. I will not complain about the cost of $700, which is insane. I assume that Toyota approves of that charge to make a second key. However, they told me it would take at least 2 hours and I should probably leave my car, because of the long wait. Yes, over 2 hours to make a new key even with an appointment. So, I asked if they could provide me with a ride home. They did not offer. I had to ask. The service writer told me he could order a Lyft car to take me home, so I asked him to do that. He punched some keys on his computer, called someone on his phone, and told me he had ordered the car. He said that I should go "wait over there", and he pointed vaguely to the outside of the building. To clarify the location, I responded "so, I just wait outside". He said yes, the car will meet me there. After waiting a half hour for the car, I went back to the service writer and asked if there was a problem. He asked if I had spoken to the man outside who was standing in front of the parts department. I said that I had not spoken to that man. I was not told that I had to speak to him. The service writer said that he had told me to speak to that man. I repeated that I was told to "stand of over there", but he did not tell me that I had to speak to someone else. I thought he had ordered the car. The service writer insisted that he had told me to talk to the man outside. I said he did not say that. He insisted that he did say that. Rude! So, I went over to talk to that man outside and told him what happened. He said that the service writer had ordered the Lyft, but then cancelled it. I could see on this man's tablet that there was a prior order that had been cancelled. Incompetent! This man told me not to worrry, he would order me another Lyft. After another half our the Lyft finally came and took me home. After 5 pm, I had still not received a call from the service writer telling me that I could pick up the car. So, I phoned him. He was not available, so I left a message for him to call me back. After a while he did call me back, and he said that I could pick up the car. I asked if he would order a Lyft to take me back to the dealership. He said that he would do that. After about 15 minutes, I received a call from someone else at the dealership who said he was ordering a Lyft for me. He said he wanted me to confirm my address. I confirmed that the address he had was the correct address. He said that I would receive a text from Lyft as soon as a driver was identified. I waited another twenty minutes and no car arrived from Lyft. So I phoned back and spoke to the man who had confirmed my address. He said that the car was ordered, but Lyft had not identified a driver to take me back. He assured me that eventually someone would pick me up. I waited another 20 minutes, and still no text, and no Lyft car at my house. Distressing! It was now after 6pm, and I decided that I had better order an Uber and my own expense ($20) because, if I continued to wait for a Lyft, the dealership might be closed when I got there. Uber indicated that a driver would pick me up in 17 minutes. After 17 minutes the Uber arrived. So did the Lyft ordered by the dealership. This was now more than an hour after the dealership said they would order the Lyft. The Lyft driver told me that the dealership had given him the wrong address! This, after I had confirmed the address to the dealership a long time before. Incompetent! It was too late to cancel the Uber, so I took the Uber back to the dealership at my own expense, and I got there in time to pick up my car. I did not rate the dealership zero stars, because they did program the new key correctly.

I'm so glad I chose this car dealer the customer service they have the best I bought 3 cars from this dealer the salesman was professional the store manager was really helpful again I recommend my family to purchase them vehicles from the dealer we bought from them over 8 cars so far thank you for helps guys AAA+++++

they are very friendly good

I wanted a specific truck 4x4, V6, TRD Sport in Barcelona Red. Dealer called me they had just received this specific truck. I had been to several dealerships stating they had my truck at the price I wanted. I would get there and it wasn't the exact truck I wanted and if it was it was now $5-$10,000 more expensive. They reassured me the price was what it states on the quote they sent me. I went down there and it was the easiest car buying experience I've ever had or heard of. I was in and out driving my new truck within a couple hours. I am very happy and I would recommend this dealership to everyone!

Great service and comfortable waiting area!

From the time of arrival to the time of departure all good things. Fast reliable service.

Always a good experience, have bought several vehicles and use them exclusively for all my service work

Aunque no compre carro me atendieron de maravilla

Great customer service. Didn't waste any time and eventually got the best deal possible. Best basic features and factory warranty

Fantastic service & communication with Mr Cortez. I am very happy with my new bed cover, and my remote wirks like a charm!

Such an awesome experience from the minute we walked on the lot. Eric made our day and we walked away with a car we love. I told him, we bought the car because of you. We spent time at other dealerships that day and it was pretty bad. Your entire staff was friendly helpful and engaging. Every person we came in contact with added to our experience. I was offered a phone charger and even a desk to work from while I waited. I made great conversation with everyone, they made time for us. Leke was so friendly and professional. I can’t say enough. Thank you for making a process that could of been a drag, really a great.

Never take my car any where else for maintenance. The manager in the service area, chris, never lets me down.

I wish I can make a review with 0 stars. Their service went downhill so bad. I left my car today at 9am and was told that would be ready before 11 am. After a whole day texting and calling without ANY answer from them I decided to return. It is 5 pm and they are asking me one more hour. I came for a oil change and tire rotation. So stressful and unfortunate experience. Choose another place if can!

This review is really for Eric R. in Service was great, very knowledgeable and friendly, and will listen to your concerns! I believe in the quality of Toyota overall, so no concerns there. Thank you for getting my truck taken care of once again!

The location is very nice and friendly staff.

Honestly if I would have know the 60k service was going to be over $1000 with $7xx of labor and $3xx of parts, spark plugs and fluids, I would have taken it somewhere less expensive. $200 per hour for labor is a too much for this type of service.

The associate Mr. Gilbert... was very helpful and supportive.

Been coming to this AutoNation to service my Prius since 2017 and have always enjoyed quick and friendly service. I don't feel like I'm pushed to make unnecessary repairs sooner than I need to, and all my questions are answered effectively. I enjoyed the updated service process with a check-in attendant prior to entering the service garage as it seemed to speed up the entire check-in process. Also love being able to easily communicate with my service rep via texts regarding service and ETA. Will keep coming here for the foreseeable future!

Quick and clear work

Terrific no haggle process. Dean Sturman was a pleasure to deal with. I’d be glad to buy a car from him again.

I really dont like to leave a negative review but DO NOT shop for cars in this location. Horrible sales representative especially Mr (sh) who does nothing about customer service. Be a little more welcoming. Someone might feel comfortable to spend some money there. Ended up buying in Toyota Tustin. Try somewhere else like Huntington or Tustin Toyota. You will thank me later.

I’ve just got my Camry in here. All the staffs here are very friendly, professional and give a hand a all times, especially Eric and Abe. I really enjoy my purchasing experiences here and plan get my next Sienna with them.

Great place to buy

Expect to wait and dont expect good customer service. Went in for a scheduled oil change. It took 15 minutes for someone to acknowledge me. There was no one at front counter. After 4 hours of dropping off car the service agent called me to pick up car. They offer a free shuttle but its a joke. Its been an hour and Im still waiting for someone to pick me up. Ive had service from other dealerships better than this. I will not return here. This place is so disorganized.

I order a toyota tacoma basically over the phone Just paid $500 to placed the purchase order, one Week later when and pick up the truck . Fast and easy.

I was a first time car buyer so I was pretty nervous about the whole experience. When I imagine dealerships, I think of pushy dealers just trying to take the most out of your pockets. However, AutoNation Toyota Irvine was the exact opposite. Mark C. was the best dealer I could have imagined. You could tell he cared about his customers! He was very supportive, understanding, and honest. He helped me throughout the whole process, and really rooted for me to get the best deal. Adiel from financing was also very helpful! As a first time buyer, I expected higher rates, but Adiel helped me get the best I could. He also kept me updated on the approval process. Both Mark and Adiel made the whole experience comfortable and easy. Thank you both for your kindness. Now I have a new car and I’m loving it!

good service, great place to buy

Good service and reliable and thorough vehicle check

Thank You to Irvine Toyota for the communication and deal on my 2022 Camry Xse. Special thanks to Faten for keeping me informed on the transaction and status of my vehicle.

Great easy service. Just missed my wash. But otherwise great

I recently had my Prius in for an oil change and ended up needing more services. I dropped my car off in the morning and the extra services were performed that same day. Things took longer than expected and I waited for my car for nearly an hour after the shop officially closed. I understand that things sometimes take longer than expected, but the delay could have been handled better. I was repeatedly told that “it’s almost done” and will be “right out” (with no apology for the delay). Rather, it is better to give the customer realistic expectations of the timing. I had a commitment to a dozen people that evening, which was compromised by my delay. Had I know.in advance that I’d be delayed about an hour, I would have made other arrangements for my evening commitment. I have only positive things to say about the quality of work. I have bringing my Toyota vehicles to this service center since I moved to the area 10 years ago.Maybe this was just an off day from the customer service standpoint - I get that many places are understaffed and overworked, but an apology and accurate timing are free.

Nice place, people as well, ready to help you, so happy with my new car

honestly, they are so much nicer to me than the dealership I got my car at so I prefer coming here instead for any maintenance needs. Their shuttle service is the best thing ever and their drivers and maintenance guys are super cool and helpful and patient.

Really simple visit, oil and filter change. Pretty good attention from the service personnel. The only thing that could improve is the time to do it; even with an appointment it took almost 2 hours. One thumb up! 👍🏻

They are all very helpful and nice and my car’s service was done so quickly within 1 hour when they had said 2 hours.

Faisal Kazimi was great to work with from start to finish. He was knowledgable, friendly and low pressure. Thanks AutoNation for the great experience.

I had a horrible experience...I would not recommend this dealership to anyone. There were multiple things that were very SHADY. I bought a 2019 Audi A6. On the way home from the purchase the Check engine light came on. The Sales teams solution was for me to take it to an Audi dealership and let them figure it out. I had a car I couldn't drive and they didn't even offer me a loaner while the problem was being diagnosed. The GM (Chet) was non-responsive and completely no help. Stay away.

Great and fast service!

Really bad experience about buying a pre-owned 2019 Audi A3. The sales kept pushing me to buy a repair warranty when I bought the car and now I know what the reason is. First, until I opened the back door after a week of driving, and the handle fell off completely. It broke so easily that I thought it was broken before I had the car. The service department helped me fix it quickly. Then, when I drove the car for the second week, it kept popping out the Oil Level Sensor was malfunctioning. So I went to the service department again, this time they told me they could do nothing with it because they don't have Audi's computer to test what the problem is. I have to go to Audi store. I think it is ridiculous for a new purchased 2019 pre owned Audi. Apparently, they didn't do a thorough inspection of the used car before selling it. And if they can't repair Audi, what's the use of the thousands of dollers repair warranty I bought?

They are so horrible!!!! Very unprofessional! I came in back in March because I wanted a Toyota, I put down payment and was told my car would arrive in April. Then I was told that the car that I wanted was available for purchase sooner and to come in asap. I worked my way around only to find out the vehicle was already sold AS WE WERE TESTING IT FOR A DRIVE. Like why would you call 50 people to come see the car?? !!! Then I was told my car was arriving mid April. And then 1 week before I was told it would take another 30-45days due to a “quality control safety inspection”. Then they call me 5 days after stating that the vehicle has arrived which didn’t make any sense since they told me an inspection was being processed on the SAME VEHICLE!!!! I was then supposed to go get the car today but I couldn’t because I worked double shifts. And then I was threatened by a sales rep by the name of Raid, that if I didn’t answer today by 2pm he was going to sell the car!!! (I have those messages saved) Like seriously?? !!! Didn’t you guys say that you hold it for that person for 2 weeks!!! It’s insane!!! Keep my deposit, I never want to purchase anything from you guys ever!!!!

Everyone was very helpful! Jennifer helped me get the Camry I always wanted. :)

Really bad experience about buying a pre-owned 2019 Audi A3. The sales kept pushing me to buy a repair warranty when I bought the car and now I know what the reason is. First, until I opened the back door after a week of driving, and the handle fell off completely. It broke so easily that I thought it was broken before I had the car. The service department helped me fix it quickly. Then, when I drove the car for the second week, it kept popping out the Oil Level Sensor was malfunctioning. So I went to the service department again, this time they told me they could do nothing with it because they don't have Audi's computer to test what the problem is. I have to go to Audi store. I think it is ridiculous for a new purchased 2019 pre owned Audi. Apparently, they didn't do a thorough inspection of the used car before selling it. And if they can't repair Audi, what's the use of the thousands of dollers repair warranty I bought?

Really bad experience about buying a pre-owned 2019 Audi A3. The sales kept pushing me to buy a repair warranty when I bought the car and now I know what the reason is. First, until I opened the back door after a week of driving, and the handle fell off completely. It broke so easily that I thought it was broken before I had the car. The service department helped me fix it quickly. Then, when I drove the car for the second week, it kept popping out the Oil Level Sensor was malfunctioning. So I went to the service department again, this time they told me they could do nothing with it because they don't have Audi's computer to test what the problem is. I have to go to Audi store. I think it is ridiculous for a new purchased 2019 pre owned Audi. Apparently, they didn't do a thorough inspection of the used car before selling it. And if they can't repair Audi, what's the use of the thousands of dollers repair warranty I bought?

I bought a 2000 dollar service package in October when i bought the car and now when I go get my car serviced they are only giving me 45 dollars each time my car is serviced. so total value is $450. I am extremely disappointed.

Professional, courteous and honest. True dealership for a car buyer.

We worked with Edgar and he was AMAZING! Super patient and very professional. I would recommend him to Everyone!

Trevor Morgan was very professional.

I specifically asked 3 times for the 20k service, NOT the 25k, as the 20 includes oil & filter change. Instead, you guessed it, I received the 25k service and on top of receiving the wrong service, they delivered my truck soaking wet with water spots. They said their car wash was broken so they couldn’t finish. What the H3LL??? They want me to return & theyll try again. I returned on Saturday and they said it would take 45 minutes. I said sure, but can I take a loaner so I wouldn’t be late for work. They don't have loaners. They also dont seem to accept responsibility or make it up to the customer if or when they get it wrong. This an era of customer no-service I guess.

Exelent services

After years of trusted service, I regret the problems encountered recently. Regular service including oil change scheduled and ordered. The cap apparently loosened after picking up the vehicle and came off after driving. Loss of oil caused engine to freeze (lights went on etc.). Towed into same dealer/service. Engine ruined, now waiting for replacement, All happened in same day after picking up vehicle. The aftertaste support from this dealer (AutoNation Toyota) was (is) dismal. No one called other than to say the engine is frozen and that they will replace (entire engine). I had to follow up numerous calls to get their attention for loaner support. Still in middle of this mess. Very, very disappointing after years of confidence on the technical and service side of taking care of my vehicle with them.

Bought my vehicle at this dealership on January of 2020 with extended service contract which is three beyond Toyota care of 2 years. Mileage on this service was 26,500 but they charged my son telling him that the extended service contract is already consumed. When I called on this, they gave me the same answer, when I insisted and threatened to go above then they admitted that my car is covered and started giving excuses. When they sold me the car and extended contract it is their responsibility that the service and extended contract information should also be with THEIR service department. This comes close to deception and not honoring the contract.

I had a good experience with the salesman But not with the final outcome. He was attentive and help me out trough all the process to get a Hybrid Corolla 2022. The issues came when the finance people there got involved. I am an expat that was recently relocated to work therefore I don’t have any credit score history yet. All the quotes and menus sent by Toyota Auto Nation gave me a 10.4% something rate for 36 months because of that and I was fine with that based on the fact that I’m new here. I submitted all the evidence required for proof of income, living and proper immigration status. The day I went to the dealership to sign the deal, after almost and hour of reviewing docs and talking to the insurance company, all the sudden I was told to leave the finance representative office because there was a situation (he was kind of rude telling me he was busy). So the salesman (who did a perfect job on his side) comes along with the finance manager to explain me that the bank rejected my application because I still don’t have a local Drivers license, which I completely understood and said that I was taking care of that but I was told by them the it wasn’t mandatory to purchase (I have an international drivers license). I told them that it was a shame but that I’d move on with another offer from a different company after I get my license. But, they tried to convince me to take a dealership loan with a 22% rate for a Corolla. I might be new here but I know that it is too much. I told them that I was not in a hurry and that if the issues to get a lower rate was the DL I was going to finish that process and come back. But the finance manager made a comment that made understand the 22% rate was not because of not having a credit score or a local DL but more because Of my immigration status (which is an work permit). I felt that was kind of discriminatory for professional expats that have proof of income and proper permits to live and work here. Bottom line if you are in this situation be prepared or just choose some place that won’t make you feel like you’re a problem.

The service I received was fabulous. I had been looking at several cars at other dealerships hut no one would get back to me. I first dealt with the chat box on the website to verify the cars availability and set an appointment. Five minutes later Sam my salesperson was on the phone to confirm and welcome me. went to see the car at 7pm, Sam was very accommodating, helped with the test drive, answered questions, all low key and not high pressure at all. The finance dept did their job quickly and I went home with my new car. very pleasant experience, I'd highly recommend them.

The check in went really well. But there was an awful disconnect on pick up. The dealership had begun remodeling and I couldn’t locate a place to pay for the work and get my vehicle. I asked one “advisor” for help and he said you have to see your check in advisor. Well, he wasn’t at his desk. I asked another employee for help and she had no relevant advice. I asked for the manager. They pointed to his office. He wasn’t in either. By this time 10 minutes of frustration had me in tears. I just wanted to pay and get my car! Finally a man named Chris saw how upset I was and took me to his desk where I was able to pay and finally get my car. He apologized several times for the poor help I had received.

Everyone who helped me was pretty helpfull. I noticed when ever i went there after seeing a car through the website it would be sold. Therefore, when they showed me a car with 3100 miles i had to jump and buy it because i knew i would never get a second hand car with such a low mileage. They kept me waiting the whole day in the office which kind of sucked but what can I finally brought a car from them and became part of the Toyota family. Thank you.

Te no la experiencia agradable de Toyota Irving todo el personal excelente y muy amable aprecio su ayuda y comprensión por toda su personal . Gracias

Friendly staff, work was done before the estimated time the way I requested. Clean and confortable waiting lobby, nothing to complain about. Will definitelly go back there.

Very good services, and Jaime is very professional and friendly.

AutoNation was recommended by an Uber man to my daughter who had a good experience at the time he bought his car from them. I took my chance to try AutoNation after being been disappointed somewhere else. AutoNation values their customers. I was getting late to pick up my child from school and OMG these guys and the manager made it so fast for me to be on time. I appreciated their service and not forgeting Mohamed who took me through the whole process. He is amazing. Thank you AutoNatio👏

Great customer service, smooth transaction

Really Expensive for a Basic Oil Change and filter. $90+ dollars for a Corolla. I was expecting closer to $60. Way to high in my opinion. Service advisor was not friendly and had no customer service skills at all. I waited over two hours, a oil change should take between 30 minutes to a hour max.

They replace rear breaks, week after they make noise. Go there again to get it fixed, they won’t fix it right.. few weeks after go again and get it fixed. On next regular service, they want front breaks to be done. Same problem. Noise after fresh break install, even after tell them about rear break experience.. go there twice to get fixed, now they will charge $$$ saying rear rotors are out and it ain’t our problem Wait for hours and hear lecture about how to use breaks. Simple fact of not doing job right while replacing fresh breaks doesn’t seem to be understood. Stay away. World is big find other options or a local small house mechanic who cares

Friendly salesperson, but horrible follow up to be able to fulfill responsibility and promises. I have been waiting for over a month to get my tinted windows, something I already paid for. They have not show no even a little sign of courtesy and get in touch with me. Totally disappointed and regretted of my purchase at this dealer, not profesional at all!

4WD does matter if you are asking me, my truck is the TRD off-road package, ready for anything. I have climbed the back side of Big Bear more times then I can count, Joshua Tree I pulled two trucks out at once who were both stuck in deep sand but the Tacoma ripped them both out first go once I turned the train select to sand mode in 4 wheel drive low. No better off road truck the the Toyota Tacoma 4x4, thank you Auto Nation.

bought a used 2011 Honda Civic in January from here that was "Autonation Certified", from the beginning it was making a strange whirring/humming sound but I thought that's just how the car was. I even got an oil change about 2-3 months after having the car and they inspected it and the only thing they called out was that I needed new front and rear brakes.(Which also should've been taken care of before I bought the car) I ended up going to another shop closer to where I live to get the brakes done, and they noted that my wheel bearings were so damaged that they were unsafe to drive on and that I only needed front brakes. Here is one of the wheel bearings "Autonation Certified" got me...

They replace rear breaks, week after they make noise. Go there again to get it fixed, they won’t fix it right.. few weeks after go again and get it fixed. On next regular service, they want front breaks to be done. Same problem. Noise after fresh break install, even after tell them about rear break experience.. go there twice to get fixed, now they will charge $$$ saying rear rotors are out and it ain’t our problem Wait for hours and hear lecture about how to use breaks. Simple fact of not doing job right while replacing fresh breaks doesn’t seem to be understood. Stay away. World is big find other options or a local small house mechanic who cares

I just got my Toyota serviced at Irvine Toyota and the process was quick and super efficient. I appreciate the new pay on line feature and scheduling your pick up time so your car is ready for you when you arrive!

Good Deal

I use online tool to BUY a corolla at msrp while the car is in transit. So technically it is mine, but sale man calls me to adjust the price with ads on that they going to do in the future... just another shady dealership.

Auto Nation Toyota Irvine's Service Department is outstanding and they go well above expectations to make certain their customer's are satisfied. Each time we've had service, we have dealt with Joel as our service representative and he is very knowledgeable, incredibly patient and went our of his way to make sure we understand the new technology in our next Venza. Thanks so much to Joel, also Chris, and the entire team.

As a 20 year old I thought buying a car would be stressful and not the easiest thing to do in the world, but at Auto Nation Toyota they made it so simple and I felt like they were my friends. George helped me out on the lot when looking for which car was for me and he knew which cars were a good deal and which ones not so much. I ended up choosing an Alfa Romeo Stelvio and he was able to tell me so much about the car that I knew he knew his stuff. The stereotypical salesman is a sketchy person who wants to rip you off, but my family and I felt George truly cared and wanted to help us as bes the could. Leke helped with all of the paperwork and let me tell you, he is one of the most engaging fun to talk to people you will meet. He made the paperwork truly easy to do and understand while telling me what was worth it to add on and what was not. If you are looking for a new car I HIGHLY recommend going to this place and asking for George and Leke, they will make your experience that much better. We are going back there in 6 months when my brother gets his license just so that they can help us out once more.

The associates are friendly and helpful they are efficient and they did wash my car which not all dealerships do it anymore.

Good customer service and time manner Excellent skill and knowledge about cars

I have been an AutoNation Toyota Irvine customer ever since I have bought 2 cars from them. They have great service and the service advisors are there to take care of every detail on the work to be performed on the car, making sure you are happy with their job, and you can even request for a discount to help you with the repair & service expense

Jaime did an amazing job taking care of my car. I’m very satisfied with the customer service and as well as communicating with me. I would like to have him again the next time I come back. Thank you Jaime!!

Good staff. Have flexibility for a drop off and pickup if needed. Was quick and prompt to questions.

Amazing experience. A bit delayed but good things take time. Was able to drive off the lot with a used truck. No gimmicks. What you see is what you get. Ask for Sam! He’s the man!!

Very good experience, no haggling. They honored the price offered by True Car which was well below the MSRP. Very good service, since buying the car the salesman has checked with us several times to see how is everything with the car and if we had any questions.

If you're in the market for new or pre-owned vehicle head on over to AutoNation Toyota of Irvine and ask for Del Nakar! You will not be disappointed! Big shoutout to Toyota of Irvine and Del for making this sale transaction seamless, hassle free and enjoyable one. It's true what they say, unexpected purchases are the best one!

Great and easy to get my car, Dean Sturman(sales) was very helpful and professional with all my car needs. Jerry A (finance) was also very helpful and professional. I will be telling everyone I know about Dean and AutoNation.

First class dealership. Their staff was very knowledgeable, courteous and professional. I’m really happy with my pre-owned vehicle purchase and the prices are very competitive in this crazy market. Don’t hesitate to trust this dealership.

My disclaimer is I did purchase my car from AutoNation, but if I did not like their services, I would not take my vehicle to their shop. Setting up my appt. was easy. The person assigned to my appointment was professional and courteous. Of note, they gave me a realistic time that my vehicle would be ready and they kept it to that time.

I had a tricky situation that Gilbert was able to resolve to 100% of my satisfaction. Gilbert’s daily communication to me was greatly appreciated. I truly believe Gilbert went above and beyond to bring my situation to a great resolution. Thank you very much Gilbert.

Celeste was great! She went above and beyond to make sure everything was good! I had told her a concern for my car and my car was supposed to stay over night. She made sure everything was good with my car and It ended up getting done the same day! I really appreciated her service and I will definitely being going back to her!

Friendly, quick service that answered all of my questions and kept me informed.

Had such a great experience at Toyota of Irvine. Sam made purchasing a vehicle so easy. He was so helpful. Whenever people are interested in purchasing a vehicle I will definitely refer them to Sam!

Dean has always given us excellent service here at AutoNation Toyota Irvine. We’ve bought two cars through him and he’s made both experiences easy, manageable and I may even say fun! We’ll definitely be a lifelong customer.

Went for my 3 year check up. Was in and out in less than 90 minutes. Joel was great. Very professional. I would recommend highly.

Our service advisor could not even find our warranty policy. We were asked if we knew our warranty we signed up for and I informed them it’s one that covers from bumper to bumper. It was funny because when we called they found the warranty right away. Also when we picked the car up when it was completed, NOT ONE thing was gone over with us about the car and what was done and inspected. How do I know you even did anything else to the vehicle or if I need to get something serviced? I actually had a question about my vehicle and warranty but was not properly taken care of.

👍nice

It was quick service of changing engine filter and oil. Quality as expect, free car wash. Thank you.

It was quick service of changing engine filter and oil. Quality as expect, free car wash. Thank you.

I would never use the service in this place.

AutoNation Toyota is the best place to bring in your Toyota. They do everything right: making an appointment is easy and their service techs know how to communicate about what your car needs while also considering costs. If you live within 10 miles, they have a great shuttle service to take you home. But if you want to wait, they have a great setup with snacks, coffee in a comfy environment. Shout out to Eric Rodriguez! He does awesome work!!

The only place I will shop for a car. I never feel badgered or hassled when I’m there. I’ve purchased two cars from them and now I’m going to purchase a third one. If you want to be treated like gold then Auto Nation is the place to go!

Gilbert was very helpful and explained all of the service details with me. I'm very happy with the service that AutoNation Toyota Irvine provides.

Joe was amazing! Wonderful service and communication and left feeling confident to go on a long road trip. Thank you!

Very professional and friendly staff. They made the car buying experience very pleasant and stress free. I love my new car! Thank you!

My husband and I worked with George Yousef throughout the whole process and he was such a pleasure to work with. When the time came to pick up our car we met with George to check out the car and then met with the finance representative. At first it was a bit rocky to negotiate an interest rate and final price, but we were thankful they were flexible and we ended up having a great experience. We are so happy with our new car!

George was very helpful and attentive. We appreciate doing business with him at Toyota AutoNation.

This dealership has exceeded all expectations. They know how to provide excellent customer service. They are very knowledgeable on their products and services they provide. Thank you for everything :)

I am satisfied. Peoples are nice and helpful!

Very good service, thank you 🙏🏻🌹

I've never purchased here, but I have used the service department. They were friendly & efficient. They have free Wi-Fi & coffee while you're waiting.

Great service. Very happy with all of the work that was performed. Car delivered back to me when promised.

Took my Tacoma for repair and technician was knowledgeable and with good attitude, I’m happy with the service the shop took care the problem with good estimated time.

This place is AMAZING. We drove all the way here from San Diego and they worked with us super well. They also didn’t try to haggle us like most dealerships. They are the best dealership I have ever worked with! I would go here again and again!

Joseph Ligh was great, answered all my questions and kept me informed as the vehicle was being serviced. This is the first time I’ve come here for service, it won’t be the last.

I wish I would've bought my car somewhere else. Poor communication dealing with every department. Spoke with manager and gave the dealership multiple chances before writing a review. Very disappointed.

It was a pleasure doing business with autonation Toyota of Irvine!

Yes I had An oil change And they washed my car and I appreciated that, they used to do it all the time but now this is the first time in a long time that they washed my car. Thank you

Michael was very helpful and also notified me that I had two nails in my car tires. I thought I would have to pay for new tires but he told me it is within my warranty which was great to hear! The whole process of oil change and tire rotation and switching tires took 3.5 hours and I was waiting in the customer lounge. That would be my only inconvenience. Thank you!

Great service!

Service was done on time and done well. Braulio was extremely efficient and friendly

When making an appointment for your Toyota Supra GR, make sure your scheduler gets you in with a Supra Tech, usually a foreman. They are the only techs qualified to work on your Supra.

I went to AutoNation Toyota of Irvine with the specific intent to purchase a 4WD or AWD vehicle. My sales person was professional and knowledgeable and didn’t try to steer me into any particular vehicle but told me the pros and cons of both types I was considering (Highlander vs Tacoma). He provided me the opportunity to test drive both vehicles to get a feel for them and then allowed me the time to decide without pressure. This was probably the best buying experience for a new vehicle I’ve ever had. The finance team also did a great job!

I had the most amazing experience at Toyota buying a RAV4 2022. Mack was just the nicest, honest, and very helpful with all the critical thinking questions I was asking him about the vehicle. Leke the finance manager was also phenomenal when he helped us customize our financial plan and get approval for financing the vehicle! What a BLESSING! I appreciate meeting you both! 🌟🌟🌟🌟🌟

Eric was always the one who assisted me with my car maintenance! This toyota service center also has a lot of other advisers! Great service and environment!

Even though I had an early 9am appointment, my regular oil change took all the way to 3:30pm!! and as usual they were supposed to wash my car but with as long as it took, no wash at all!!!

It felt like they were trying to squeeze as much money out of me as possible. The initial bill wasn't itemized by cost, so it felt like I had to press on every point to figure out why it was so high and decipher what was necessary and what wasn't. Definitely would not recommend going here if you don't have a good understanding of what your car needs.

I took my car in for the 35,000 mile service. The service was great. I would rate the service alone as 5 star. However, I felt a little taken to find out I needed new brake pads front and back when I had just purchased the car certified pre-owned from the same dealer a few months earlier. I was told the pads only need to be at 5 mm for CPO status and that a decrease of 2-3 mm was routine for 5000 miles of driving.

Car wash is very bad rest everything is good

The service itself was good but the shuttle service not so much. I had to call 3-4 times plus one hour and half waiting for shuttle to show up. No arrangement between two departments from AutoNation side.

Very organized this time, and I was take to advisor quickly.

Toyota Irvine has changed the way they check-in clients - and it is a HUGE improvement! I dreaded going there - as I would consistently have to wait for an unreasonable amount of time to check-in or even be acknowledged. They now have a person outside of the bay who checks you in and directs you - my service person was there immediately. The service person also does the check out at his desk - eliminating the extra step of having to go into the office! Thanks for recognizing the problem and fixing it Toyota Irvine!!!

This experience was one of my Best experiences with a car dealer. The reason for that was Mr. Mark Corbett. He was a pleasure to work with and was a straight shooter from the beginning. You cannot ask for a better advocate for you then he at the dealership. He answered all of our questions confidently and without the normal Swag or Gotcha talk. He told us what we were going to get, for what price, and what the situation in today us market looks like. We had done a lot of research on the 2021 Toyota Corolla Hybrid we decided on so we knew what we wanted and for what price. Thank you Mark for your honesty, integrity, and assistance through the often laborious buying process. You made it fun and low stress.

Friendly staff, great service.

I brought my 2022 Camry Hybrid to AutoNation Toyota Irvine for her first oil change recently. What a great experience! Mark, in the service dept., treated me with such excellent care. He not only told me where the waiting area was, he actually walked me there and pointed out the various areas and amenities. I settled in at a workstation and was so comfortable that before I knew it my car was clean and ready to go. Thank you Mark and all the staff at AutoNation Toyota Irvine!

Best experience buying a used car! Had visited other dealerships that were pushy and forcing after market costs. Worked with Sam, Chet and Eric at AutoNation and they were all professional, friendly and fair. Great experience!

I had a appointment for a oil change. They said itwould take possibly 2 hours and ended up being about 45 minutes. Yay that’s a good thing

I would never buy a car from this dealership they sell junk car that have been in accident and full of problems I’ve hired an attorney to take them to court under lemon law the had my car in the service department 11 times and the longest the kept there was 11 days I picked it up with more problems. So plz do yourselves a favor and stay away from this dealership.

Staff is friendly and helpful. I had a very good experience buying a car from Toyota Irvine.

Great customer service always willing to help .

This is my first visit of AutoNation Toyota Irvine. I had made a reservation for a periodic inspection in advance, but the person in charge was absent, so a substitute responded. When the inspection started, he told me the approximate time required, and at the end I felt very kind to explain the inspection of the car properly.

I love bringing my car to get serviced here because they always try their best to help me!

They are working outside!!!! I could have given 5 stars. Mark was awesome guy. He was calm and tried to explain everything in the best way he can. Everything was in order and people working there seemed satisfied. It was cold and windy day but they were outside.

Service department was not very busy. I drove right in and way met by my service manager. He listened to what I wanted done - and the guys in the back did it all. Overall the service was fast, efficient and complete. I am 100% satisfied with the service I received

Joe was a great service advisor!

I appreciated that I was greeted promptly upon arrival, and I appreciate how clean the entry area and customer lounge are. Braulio was my Advisor, and he was an A+ Advisor. When I met with him in the morning and again when I picked car up at end of the day, he was polite, professional, patient. He contacted me twice during the day with updates, and he was exceptionally polite, professional, and calm with me in the evening, especially as I did take issue with the windshield wipers being replaced as part of the maintenance package: they had been purchased relatively recently, they were working effectively, and I would have definitely preferred to be consulted first before they were replaced. I will be aware of that for next annual maintenance visit: 4/5 stars reflects that issue, though he responded to my concern promptly and professionally.

Service was done, but couldn't get my warranty items fixed because another dealer (Miller) locked in my warranty plan so irvine toyota couldn't repair items under warranty due to an internal dealership quarrel. Shuttle Driver was not accessible . Always plan on taking uber or staying at the dealership.

I took my son's 2002 RAV4 in AutoNation Toyota Irvine on 3-1-2022 for service as it showed the check engine light and it ran a little rough. I agreed to pay the $189.88 required for diagnosis, trusting in the expertise, knowhow, and hopefully in the integrity of a Toyota dealership to give me a precise and honest estimate for the necessary repairs. It was to my utmost disappointment when I got the call from the dealership that I would have to pay $600.88 in order for them to remove the air box in order to access spark plugs, ignition coils, and cylinders to run further diagnostics. I do not have full knowledge of how complicated or labor intensive it is to remove air boxes from other makes or models, but on my RAV4, this plastic box is attached to the rest of the engine assembly by a few bolts that can be easily removed. Like I said, I trusted Toyota and was willing to pay higher fees for professional and honest diagnosis of their products. I feel like being violated and robbed of my time, trust, and money paid for getting an answer to my car problems. I am so mad that I want the whole country to know about this highway robbery practice and that the Toyota corporation have a thorough reconsidering of their policies in servicing their products. Thach Pham, Irvine, Ca

Friendly and helpful staff, would buy a car here again.

I would have given five stars, but after waiting 2 1/2 hours for a simple oil change (with an appointment), I will go to Jiffy Lube next time. There was little difference in price, but my time is priceless. Otherwise, the staff was friendly and professional. The waiting area was clean.

I like cleanliness and compactness. Friendly staff. 👍

The service there is excellent!

One of the problems seen in the AutoNation set is that when we receive your services, we can not go anywhere else that is similar to yours. So I have to drive a lot of time to get to your offices or I do not know what to do if I am in a place where you do not have an office. In a word, you are wonderful

Service was fast and easy!

WORST LOCATION. Lost my car, couldn’t find my info by phone number, claimed to have called multiple times when they absolutely did not, and broke my Apple charger in my car, literally can’t use Apple play because they either cut it, or replaced it with their broken one. Do not go here it’s literally all the worst employees in one location.

good luck。i love you

Friendly, reliable and honest people. The service was done fast.

Addressed all my needs and made my experience with the service department to smoothly as possible!

We took our Toyota in for a recall and were impressed with all aspects of our stay. The waiting room was clean and well stocked.

Positive experience! 10 STARS! From first eyeballing exactly what I was looking for on the showroom floor…… To the sales person, Moe…… To the manager…. To the finance guy…… I can’t say anything wasn’t “Top Notch”! Highly recommend this dealership location. I’m expecting nothing less, with all my future dealings with them for service/maintenance. Relying on the Service Department, to maintain my same level of expectation! “Bravo guys”, at Toyota of Irvine!!

Took over two hours just to do an oil change and tire rotation. Way too long and unacceptable

I went in for a routine maintenance. Joe was honest and helpful.

Everyone very helpful.Waiting area clean,pleasant,and wide.

I had nothing but Rude Service from the time I arrived to the completion of my purchase. Also after buying vehicle I was informed it was covered in a paint overspray and spots were beginning to turn red/brown color. (On my white car). I called dealership to ask their advise or suggestions and they told me Its only my 5th day owning the car and I can return it if I want. They also suggested that someone else did something to my car. Maybe because the car business is so hot right now they dont need customers but this is my worst experience ever. Then get the typical we are sorry please call our GM response and no changes

This by far was the best auto purchasing experience we have ever had. Don Roberson was friendly, knowledgeable and professional. He kept us informed from start to finish without us needing to ask. He even continues to follow up with us to see if we have any questions. We’ll absolutely be returning when we are ready to purchase our next car.

修理進捗状況のきめ細やかな連絡

I recently took our RAV4 in to be serviced for the first time. Jamie Fernandez was very kind. The lounge area is nice. Due to a GPS mix up I was 30 min late and they still took me. Very accommodating. I really appreciated that. They couldn’t know but I have circumstances that make it very hard to come in and do this and to not make me reschedule was seriously a gift.

My service person was excellent - Tom - he was courteous, kind, and upbeat. My complaint and why i am considering going elsewhere for service is that when i take my car in (and this has happened on multiple occasions), i have a, say, 9:00 a.m. appt. I get there five minutes early, and i sit in my car for 35 minutes before they ever take the keys. I hear the guys saying they "overbook and everything is backed up (not talking to me but to one another)" and then i go for the shuttle and they are "overbooked" and I am not scheduled for three more runs. This is not acceptable to me. Five - ten minutes, sure. This happened exactly the same way last time but it was a Saturday so i booked a week ahead and in the middle of the week this time. I know covid makes things difficult, but they need to work on their scheduling. They did get the car to me by 1:30, as agreed, and it had been washed on the outside, and i appreciate that but i had an appt in the morning i had to reschedule.

Perfect service! They took care of everything and it was smooth.

I would like to recommend the entire Toyota experience from purchasing or leasing the vehicle to its amazing Toyota care! Big thumbs up from Marco Reviews! Thanks for keeping my Toyota running smoothly like a Toyota always should!

PLEASE share with anyone you know who bought a Toyota Certified Used Vehicle from here. I was sold a van severely damaged by the previous owner. After (s)he crashed into the curb, damaging both right side tires and other parts, the van started shaking at higher speeds, resulting in the tires going bad after 20k miles. It was then sold to us as a TCUV. At our first 19k miles, the van started shaking at high speeds…all 4 tires were bald. Despite arguing that something had to be seriously wrong with the van, the sales manager said all we needed were 4 new tires. After 17k miles on the new tires, I got a slow leak in one, and then discovered ALL 4 tires were bald again! We then got a complete printout of the van’s Toyota history and discovered the damage done by the prior owner at 7600miles. We showed this to the general manager. He said they don’t look at the previous history when certifying a vehicle. His analogy was like when you go to a doctor…doctors don’t look at your past history, they just diagnose you right then!?!?! Both managers insist the van was properly certified…even though we discovered they secretly painted the bumpers the day AFTER we bought the car (and 2 days after they signed off the 160 Point Quality Assurance Sheet), and put a different invoice in our sales packet. I fought this for a year and a half, filing reports with the BBB (Autonation Irvine never replied back), the Bureau of Automotive Repair (Autonation Irvine told them they would not repair it. The BAR said since the van records clearly indicated the same persistent problem from the prior owner, they should have returned our money or traded the car out), the Orange County District Attorney (violations of the Business and Professions code), the DMV (due to Covid shutdowns, I had passed the statute of limitations), Autonation Corporate (would do nothing since I drove the van 39k miles, even though the van is deteriorating), Toyota Corporate (they don’t deal with used car issues at their dealerships, so I need to hire a lawyer and sue them!). I now have no choice but to do the over $5000 in repairs. Please share, and tell others to go out and get printouts of their TCUV prior history.

This happened twice, you would think they would try to make up for lackluster service the first time but NO. When you go to a dealer, you expect to get good service, but the reality was quite different: car not returned in a timely fashion, LOTS OF EXCUSES and DELAYS, increase in price constantly for a very basic repair, POOR COMMUNICATION, incompetent workers.

Everyone is friendly and helpful. I had fast service and will definitely be returning. Thank you all! Great team!

Eric Rodriquez was our service adviser, he was amazing from the beginning when we dropped of my moms car, to the picking up of her car. He went out of his way to call her insurance about reimbursement for some of the work that was needed, to making sure the shuttle picked us up and brought us back to pick up the car. Thank you Eric, we appreciate all of your help.

Did not return phone calls all day concerning minor problem after purchase. asked numerous questions although there was a no questions asked policy on return within 5 days.

All smiles in your face but once they sold me a lemon I attempted multiple times to have anyone help me fix this car issue within my 5day of sale. And all I got was the cold shower and told the" car was fine b4 I bought it so I must of done something to car"!! Wow this place is a fraud run by 2face slime ball car salesmen, RUN PEOPLE!!

By far the best dealership I've ever purchased a vehicle from. And absolutely the best AutonNation Toyota. George, and Ozzie were the salesmen that helped me, and Leke the finance manager and Chet the general manager, thanks to all of you guys you made it so effortless and seamless. I was in and out in less than two hours. They paid fairly for a trade in and got me a great finance deal. I'll most certainly be back for my next purchase. Highly recommended.

YOU ARE THE BEST!!! What a great team - My Service Advisor referred Mark Mehta, General Manager, who set us up with Richard Kim, Sales, who orchestrated the team in a great effort to reserve a brand new RAV4 that was on a train heading to Autonation Toyota of Irvine. Richard then called us on arrival, gave us a test drive, had us fill out easy paperwork, entertained us until Loren Coleman, Finance, warmly welcomed us into his office, completely explained the transaction, offered services, expertly filled in all of California's crazy paperwork, had us sign, and closed the deal. Everyone sported big smiles and positive attitudes. Richard made sure that dealer prep was complete, then introduced us to our new car and its features. PERFECT! 10 OUT OF 10! GOLD MEDAL! Many thanks to all of you for securing us this vehicle in a market where there are few to be had. I and my wife could not be happier with you - Richard Kim, Mark Mehta, and Loren Coleman. Many, many thanks

very happy with service and employees ❤️

Excellent customer service and you will get your money’s worth

10 point check on all automobile parts We feel confident in the work. The prices are fair and we know we are getting Toyota parts unlike an outside garage. We have an option to wait, take the free bus home and back or rent a car for the day. 🚖 Only wish we could buy a sandwich for longer than anticipated waits.

I would definately recommend AutoNation of Irvine. I was apprehensive at first because the place is rather large and I feared I'd be over looked. Thanks to Dean Sturmand I felt at ease and welcomed even before I arrived. Its due to the high quality of customer care and genuine concern from Dean that this large foreboding place was made to feel cozy and relaxed. Employees like him are the backbone of their business. If you go I recommend you request Dean, you'll be glad you did.

very kindly. excellent repairs

I was disappointed with my service visit. The shuttle driver was unpleasant, the service rep automatically wanted to charge me for filters without even checking to see if they needed to be changed and presented the total cost as if it was a given instead giving me the options. I used to go to this dealer before with my previous Toyota and I remember it was always a good experience. I don't think I am going back after this experience.

Great Customer Service and quality work.

Had a great experience buying our new RAV4 from AutoNation In Irvine. Unlike another local Toyota dealership in the area, they were interested in helping us get what we wanted, not what they wanted to sell us. Mark Corbet is the first car salesman I have ever worked with that truly listened to what we wanted. I didn’t walk away feeling that we “settled”. We got what we wanted and at a great price. If you want to be treated right, go to AutoNation Irvine. One final point to prove they think about the customer first- They sent us on our way in our new RAV4 with a FULL TANK of gas - never had a dealership do that before. BUY TOUR CAR HERE!

Great service, especially from Tom Kolb. He went the extra mile for me, and that's why I stay with them!

The wait just to get checked in was way to long! It needs to be streamlined! I saw about 10-15 desks inside the service center with no one there. They said they would wash the car. After 2-3 hours they didn’t even wash it.

Accommodating urgent situation requiring new tire in last minute of day.

I use a power chair and cannot use the shuttle. When I needed a lengthy repair they picked my car up for me. I have used AutoNation Toyota Irvine for years and they have always been extremely accommodating and provided great service and repairs for my old Sequoia and now for my wheelchair van. I would highly recommend them.

This was my first experience at this dealership. Everyone was professional and helpful. I especially appreciated the gentleman at the entrance of the service department who was available for me to ask questions since I wasn't sure where my friend should pick me up. On the negative side, making the service appointment via chat was not only extremely frustrating, but I was trying to have my first service on my new car and somehow the remarks were that I had trouble with my A/C!

Took my RAV4 in for detailing since it had a couple minor scratches and Manny & his team did an amazing job as always!

Had no problem dropping car off for service, and they were completed by 11am and the shuttle to pick me up was prompt...the only issue was picking up since my rep was not there, and they were having an issue with locating my car..but overall it was ok.

Excellent service. Reasonable waiting time. Device manager explained in detail everything and updated of work progress.

After getting payment I needed. I was offered extra coverage which I wanted but was not told my credit would be ran. I would have paid cash for extra coverage but was not given the choice

Smooth transaction; pleased with staff and their experience

Scout GPS issue unresolved, ?rinsing? and not drying vehicle prior to delivery only causes water spots, had to wash it when back home. Probably best not to rinse.

One of the worst experiences I?ve had. Waited almost 4 hours just to have my car not be fixed, my steering wheel cover ripped off, and my gas mileage icon to be broken on the dashboard. Will never be returning.

I had trouble booking my service. Evidently the dealer’s computer system lost my car. I understand that customer service today blames the customer and the agent certainly made it my fault that the dealer lost my records. She reluctantly booked service. When I arrived for service there were three cars waiting, including mine. There were no less than nine service reps sitting at desks, only one or two were with customers. It took a long time for them to get up and help the people waiting. After that, my service was great. Courteous and fast.

I had several things done to my car including routine maintenance. It was done properly, on time, and at the agreed to price.

Found a car online that was at a Toyota dealership, didn?t have so great of credit but they put you first to make sure you walk out with the car. My service team Dean and Eric were awesome. Thank you Auto Nation!!

Good staff...Cares about their customers

Everyone was so friendly and helpful eventhough they were very busy.

Went in for a recall on my Toyota 2018 gas pump. Very friendly and good customer service. Went to work and was done in 4 hours. My first time here and I will come back

The wait time for a general oil change was 2.5 hours!! That was a long time.

great service. local business to Laguna Woods city.

My son just bought his first car here! Everyone was helpful and extremely nice. This was a great experience for a first time buyer. Thank you for making a life lesson so easy and enjoyable!!

The young lady who help us out purchasing our new car she was very professional I will give her a five star

They were very very busy so I had to wait to get service and then it was almost two hours before my car was finished. They did wash my car so it was nice.

recall update was extremely efficient check-in, customer service and timely repair. car was returned within time estimate originally given.

Best customer service ever ask for (Sam) he help me get the same truck i wanted and explained everything clear recommend Irvine Toyota 100%

Horrible service, been out of tags due to incompetence of the employees there for 6 months now, on 2019 we leased a 2020 tundra, they didn’t finish the paper work until march of 2020 and still isn’t done correctly, at the dmv we couldn’t get our tags because of the same reason (incomplete paperwork). Mark Mehata is just rude and can’t accept that they dropped the ball and have to pay for the registration, we were more than happy to pay for it but it’s only fair they pay for it because we lost a lot of time at the dmv trying to figure out why we couldn’t get our tags!

Don't bother making a reservation for your car, you still have to wait. I just wanted what needed to be taken care of at this particular visit, which seemed like a lot at the time, well the salesman kept telling me that I needed to do this and that, honestly my Truck is a 2012, not off road and no hard or long miles (57k), I felt like the customer service was a little off, more like turn and burn and I'm to busy at the moment. The showroom was pushy as well, I was just killing time and had to repeat this a half dozen times.

I took my Toyota Prius to the Autonation Toyota Irvine Service Center for oil change this morning (05/29/21). I had made an appointment for 7:15 AM and arrived at 6:40 AM. An advisor named Thomas Kolb assisted me at around 7:05 AM. He rushed through the process in less than a minute and didn’t even write down my license plate. He also got my cell phone number written down incorrectly till I reminded him to correct it. Before I could ask him if any other services were needed besides the oil change, he had already left and moved towards another car/customer. I waited from 7:05 AM till around 9:30 AM in the waiting room and then decided to check with Thomas Kolb why my car was still not ready, as I could see many other customers who came after me were already gone. He then came back to me about 15 minutes later and informed me that my paperwork was dropped on the ground earlier and he had just processed it a few minutes ago. I looked at my receipt later and found that my order was eventually entered at 9:38 AM (but Thomas Kolb should have entered my order shortly after 7:05 AM upon assisting me). I was able to finally get my car and left the service center at around 10: 35 AM (from 7:05 AM to 10:35 AM just for oil change). The reason I decided to write this complaint was not so much about the unreasonable delay, but it was mainly because Thomas Kolb did not even say a single word to apologize for his sub-par, poor service. He just casually told me the paperwork was dropped on the ground earlier and I needed to simply wait longer, treating it like it was no big deal.

My car's scheduled maintenance was taken care of in a timely manner with quality service

I took my Toyota Prius to the Autonation Toyota Irvine Service Center for oil change this morning (05/29/21). I had made an appointment for 7:15 AM and arrived at 6:40 AM. An advisor named Thomas Kolb assisted me at around 7:05 AM. He rushed through the process in less than a minute and didn’t even write down my license plate. He also got my cell phone number written down incorrectly till I reminded him to correct it. Before I could ask him if any other services were needed besides the oil change, he had already left and moved towards another car/customer. I waited from 7:05 AM till around 9:30 AM in the waiting room and then decided to check with Thomas Kolb why my car was still not ready, as I could see many other customers who came after me were already gone. He then came back to me about 15 minutes later and informed me that my paperwork was dropped on the ground earlier and he had just processed it a few minutes ago. I looked at my receipt later and found that my order was eventually entered at 9:38 AM (but Thomas Kolb should have entered my order shortly after 7:05 AM upon assisting me). I was able to finally get my car and left the service center at around 10: 35 AM (from 7:05 AM to 10:35 AM just for oil change). The reason I decided to write this complaint was not so much about the unreasonable delay, but it was mainly because Thomas Kolb did not even say a single word to apologize for his sub-par, poor service. He just casually told me the paperwork was dropped on the ground earlier and I needed to simply wait longer, treating it like it was no big deal.

Our service rep. was and met all of our questions and needs. Quick in and out with no hassle. Will definitely be back to service my cars as I have 3 Toyota.

we purchased a 2021 RAV4 Prime XSE through AutoNation in Irvine California on 5/20/2021. Jennifer Guzman was the sales rep. Jennifer did an excellent job of listening to what we were interested in and getting us together with the exact vehicle we wanted. She offered solid incite regarding our needs without being pushy, and worked hard to get the price we wanted. She even nailed the color! I can also add that the dealer gave us an excellent trade in value for our 2018 Volt. I would absolutely recommend Jennifer Guzman and AutoNation/Irvine, Ca. to anyone in the market for a new Toyota!

Terrible service. Rude employees.

Great customer service in the service department. Friendly, helpful staff. Easy appointment scheduling too. The first maintenance service check was a breeze for my truck. Thank you Highly recommend A+

Been looking around for a 2021 Prius Prime for the past month. Checked pretty much all of the car dealers here in southern Cali and even inquired all the way to Hayward! Almost all of them are out of inventory of PP and some like in Temecula Valley Toyota wouldn’t even budge on lowering their price. After researching online, one of the staff from AutoNation Toyota Irvine called me and said that they’ll have a few PP arriving (FOB 😂) in the evening and set me up an appointment the next day. Showed up in the AM and Del Nakar helped me out. Everything went on smoothly from price negotiations all the way to the F & I, except for one thing: they couldn’t find the keys! I got upset but Del sincerely apologized and asked me to come back the next day and they will fill up the gas and wash my other car. Del Nakar has been very superb on taking care of me and making sure that all my needs are met. Thank you so much for making it happen. I’m now the new owner of 2021 Toyota Prius Prime! I highly recommend this dealership! BZ to all the staff! 👍🏼

John at the service desk did an outstanding job! The facility and the waiting area were excellent. I got back my vehicle on time as promised. Everyone there was profesdional.

The people at Toyota are very nice. They are helpful with keeping my car in good shape. I don’t even mind waiting for my car while sitting in the lounge.

I've spent 14 hours and 2 Saturdays trying to get my second key that was lost by the dealer when I purchased my car. When I got my key, I was honked at by Stewart, a sales rep, on the way to the gas station. He told me not to take it personally. I bought a car here on 4/3. When I bought my car, I was not given my second key because the service department was closed and I was told that I would be receiving the key via overnight shipping. I waited nearly a week with no key and no updates. I called and was told that my key was lost and that I'd have to get a new one programmed. I had come back to the store to get the key. I live 2 hours away from this dealer, but I bought from here because they had a car with the specific trim, color, and features I was looking for. I was told over the phone by a sales manager, Mike Naby, that I could come in on a Saturday to get my key programmed. I waited for 2.5 hours to be told that they did not have a spare key at service and that I'd have to come back later. When I came the second time, I had an appointment but still waited 3.5 hours to get my key. With a 2 hour drive from my house, I've spent a total of 14 hours to get my second key. I've lost 2 of my Saturdays trying to get something that was promised to me when I bought my car. After I got my key, the dealer agreed to fill up my car with gas and wash my car. My car came out of the wash with many water spots around the sides and came out worse than it was before. On the way to the gas station, Stewart, one of the sales reps, drove separately to fill a used truck. There is an unprotected left to get into the gas station, and he honked at me when I was about to turn because I took too long. When I asked him why he would honk at a customer, he told me "don't take it personally man." The purchasing process ran just fine, but the customer service experience I've had afterwards has been absolutely awful

I bought Toyota Certified Used Car from Auto Nation Irvine in Feb 21. Then I took my car to maintenance for a regular service in April 21. Service guy told me that, there are some service items that I need to pay around ~$1.000. Said just bought this car from here and you said everything was good. And he told me that, if you buy used car, you need to spend more money for that car and the total price will be the same as new one. I said, if my budget is enough to buy new car, I would do that but this is certified used car. He said, they don’t cover these service items and I have to pay this money sooner or later. Why didn't you check car properly before sold it!... because they wanted to sell it ASAP and make more money after they sold it. I was shocked and never buy any car from this dealership and never buy Toyota anymore.

I have been getting my cars services at this dealership for about 10 years. Although I have always been happy, this visit was disappointing. Usually, even on a busy day, I have someone come up to my car usually in 2 minutes or less, this time, with only one other car in service bay, it took about 10 minutes for someone to even say hello. The disappointing thing was when I returned to take my car home. I had had 2 prepackaged cookies in my backseat. When I got into my car I noticed cookie crumbs next to driver's seat. I thought really nothing of it, until when I got to first traffic light and noticed one of my cookies had been eaten. Totally no big deal, it was just a cookie, however trust is trust. I know it was just a cookie, just the principal. So, next time I show up, I will make sure I have no food in car. Must be some worker who wanted a free snack. BTW, left a message with AutoNation when I got home, and no reply yet. I know it was just a cookie, simply the principal of the matter.

A week ago ( Very Recent) I took my Toyota Camry 2016 to this Auto Nation Toyota, Irvine at 9201 Research DR. , Irvine. On 5/7 2021. One of my major concerns is the Navigation integrated in the car is NOT WORKING. I addressed this issue with my service advisor “Manny” and he said he’ll check it out. I addressed this Navigation issue with “Dan” a service manager like a year ago and he couldn’t do or say anything except “ I have seen this before.” This is been going on for sometime. He and his manager David Venegas, told me THAT NOTHING COULD BE DONE. I have to pay for another part $2000 + for Radio/ Navigation. The navigation of a TOYOTA car BROKE AFTER less than 4 years and I have to replace with another part. No one there knew what was the problem or why the Navigation broke in 3-4 years. All they said things happen. When I got the car after service, it wasn’t even cleaned or vacuumed. Extremely BAD Service. I do not recommend going to this trash location. I will escalate the problem to Toyota. They do not even deserve ONE STAR. H.G.

Jennifer, your welcome. We really appreciate your thoughtfulness in helping us with our lease as well as showing us the operations of the plethora of amenities. Although I consider myself as pretty tech savvy, this car is beyond anything we’ve ever owned by and order of magnitude. I’m going to study to owners manual for the next few days to get ready for our road trip this weekend. We’re looking forward to many years of enjoyment with this beautiful automobile. Also thank the financial guys that helped us too. We appreciated their honesty and help to fully understand the terms of the lease and the extra help with the cost. I’ve been driving for 44 years. My fit car was a 1973 Toyota Celica I bought at the Toyota dealership on Beach Blvd. in Westminster in 1979 for $3200.00 my next car was a 1984 Toyota Celica followed by a 1987 toyota tercel 4wd wagon. Then a 1989 Toyota Base model truck. In 1990 I got a divorce and gave my X-wife everything, completely amicable (we’ve stayed close friends) so for 2 years I rode a motorcycle. In 1991 I purchased a fully loaded Toyota SR5 truck from Toyota when they were in the dealership complex off of Lake Forest. It was in the Showroom just like the Corolla XSE we just leased. I know tmi, but I just wanted to let you know that I’ve been a Toyota owner for 80% of my driving history. But have owned a few other brands over the years as well. I guess what I’m saying is that of all my car purchases this one was by far the easiest on my nerves and the least stressful car purchase.

As always service is first rate.

From the very first phone call through the actual purchase of our car, there was total transparency and professionalism not usually associated with the purchase of a used car! Ask for Andy.

They do the work right the first time.

The team here is very easy to work with. More specifically, Dean was so patient throughout the process of helping me find the right vehicle for my family. He was honest throughout the process and willing to share as many details about vehicle options for me to make an informed decision.

Setting up my appointment time was very easy and flexible. They were busy, but took my car right away. The car was ready earlier than their estimated time and returned to me after a quick car wash.

Good job from the team. Less than an hour and everything was ready nice comfy waiting room

Terri Cole is a wonderful advisor and my main reason for always going to Toyota.

Sensor light: service indicated they could Not Figure out why it was on wanted more money to run a diagnostic. Why should I pay for something they should already know how to troubleshoot

Great service. I serviced my old Toyota here for 14 years and now my new CHR Toyota. Joe Schiller and his staff are superb.

Wonderful service at Toyota lirvine DAN. Purchased 2009 Toyota Venza new, it is only serviced at Toyota irvine. Always very nice service and always special kind good job. Consistent affordable quality service every time. Management is customer service first. DAN is wonderful, very happy with him.

excellent service to get my car fixed within promised time

This is my third Toyota, always have had great service

one of the best places to buy a vehicle! Minimal time spent negotiating. was in and out within 3 hrs.

They do a great job in Service Department! Only go there for all car service needs.

After getting the runaround from other dealerships when shopping for a Toyota Prius Prime in 2018, a salesperson from AutoNation contacted us saying, "we have the vehicle you are looking for at this price." It was a no-hassle purchase, so in 2020 when our lease ended on another vehicle, we purchased a Prius from AutoNation Irvine. Living 70 miles away, we have had our vehicles serviced at local dealerships and had problems. We had a recent issue with the 2018 Prius Prime and I decided it was worth the drive to remedy things where we purchased the vehicle, expecting it to be a problem almost 3 years after our purchase. I was prepared for a dispute that never happened. The service representative, Thomas K., quickly looked up the issue, found that it was pre-approved by Toyota and that they had the parts in stock. The excellent experience left me in a pleasant state of shock and the work was done in only two hours! They have earned my business for life. The drive is no inconvenience when you know you are getting top-notch service. Oh, what a feeling!

2 hours and 10 minutes yesterday for a 10k mile service (oil change, tire rotation and vehicle inspection). That was WITH an appointment. I highly recommend NOT going to Irvine Toyota if you are going to wait for your vehicle. I was told “definitely less than an hour” when I check in. 1 star.

I arrived at 9:05am Wednesday, a little early for my 10k mile service appointment but sat waiting for over 10 minutes anyways till someone acknowledged I was even there (the service area wasn?t that busy and at least 5 advisors were right there and watched me pull up). When I made the appointment, I was assigned Kyle Maxwell as a service advisor who I was first told ?wasn?t working that day?. Once finally checked in around 9:20am I was told the service was going to be ?very quick? and should be less than an hour. At 10:50am (1 hour and 30 minutes later), I asked one of the guys what the status was on my vehicle and he asked who my service advisor was, so I said I was scheduled with Kyle Maxwell. This person let me know that Kyle hasn?t worked here for several months. Funny as I booked the appointment just the day before. After another 10 minutes of fumbling around and asking the techs, the advisor who checked me in told me it would be a few more minutes. Its now after 11am and I?m running late for several business appointments of my own I have to race to in the IE. Finally my 4Runner comes out around 11:20am and they tell me they ?rotated my tires, topped the fluids, changed the oil and did an inspection?. It?s got under 10k miles fellas, there couldn?t be too much to really inspect. Anyways, over 2 hours for an oil change and tire rotation yesterday. I will never be back for any services here. Capistrano Toyota is way out of my way but they did my 5k service in under 20 minutes. Granted they aren?t as big or busy, but they also didn?t waste my time. What good is an appointment if nobody is going to make anyone a priority? I could have done the same work myself in under 20 minutes, but being a brand new vehicle still under service care, I shouldn?t have to. Irvine Toyota (both sales and service) has been going downhill for a long time. I didn?t buy my 4Runner there because of a whole other customer service issue. Again, I don?t think I?ll ever go back to Irvine for buying or service. What a waste of time.

Dealership features haggle free pricing to allow pressure-free buying experience. While prices may be higher than advertised prices from dealers, what AutoNation offer in return is more honest pricing ? no hidden fees, surcharges, or non-advertised mark ups, etc. compared to other dealers. At the same time AutoNation attempts to offer "better customer service". That said, it is strange that the dealership demanded to run credit for cash buy. I disagreed and stood firm ? almost walked out without making the purchase until the finance manager relented. Overall a pleasant buying experience. Still wish it could have gone a bit faster than it did. Total time for the entire process is about 3 hours from initial examination, test drive, trade in evaluation, negotiation, document signing to delivery.

Great Service! Vehicle was ready early and appointment was easy to book last minute.

We've been working with Teri for decades. She continues to provide quality consultative advice on our two vehicles, with a friendly, professional demeanor. She's to be commended for her straightforward, no-nonsense approach to serving our needs for keeping our vehicles serviced and on the road!

If you want a no pressure car buying experience this is the place to buy your Toyota. This is something that caught me off guard on my first visit. but after some discussion on what I thought A fair price would be, deal done. They explained that the approach they take is help the customer with there purchase no hard sales approach.

The service team were friendly and informative. My car was serviced quickly and everything was explained to me.

I think their lives work done on my car that may not have been needed. I was told that I was getting a discount but when I arrived home and went over my paperwork I found that I didn’t even get 10%. I called manual and he told me a head to present to discount card at the time that he did the paperwork. I told him the card was in my car but they drove the car away before the paperwork was done and I just assumed that I would get to 25% discount. Of course, Manny did not ask if I had a discount card either. This isn’t the way I would do business and I am dissatisfied. It seems like the operation is a bit shady.

Quick and easy Great experience great customer service

Alex was An amazing salesman so patient and understanding . If you wanna buy a Toyota please come to Irvine Toyota and ask for Alex you won?t regret it

John was very professional and cola in everything to me. When he called he left it up to me if I wanted the extra stuff done at this time. My sister called him to make an appointment for Monday.

John was very prefessional and now m sister is going to go see him on Monday.

John was very precessional and explain everything to me. I appreciate all his help when I got there. I liked him so much I recommend him to my sister and she is bringing her RAV 4 in on Monday.

They treat you like family. Terry did a great job keeping me informed of the progress of the service and they had the car ready when they said it would be. Not like that other Toyota dealership in Tustin.

I brought my car in for regular service to have 2 specific things looked at and fixed, being as I’m driving 8 hours north. Well upon picking my car up they stated that I had a couple bolts missing on my guard, which would not be the reason my car is creaking. Anyways I drive it away from service and realize the noise actually both noises are still there! I called Kyle who helped me and I never got a return phone call. Not to mention that was the only day I was able to have anything done for the next month. I’m just done going places and dropping my car and paying $1100 for service for the couple things I asked to be fixed, not fixed. Looks like the 3rd dealership I will not be returning too.

This was the best, hassle-free purchase of a vehicle we have had in many years of buying cars. We asked for an on-line, out-the-door quote for a new Hybrid RAV4 that was en-route to the dealership. We immediately received a very fair price quote that was below MSRP and that we felt was a win-win for both us and the dealership. We were kept informed of the in-transit status and given an appointment to view the vehicle when it arrived. The internet sales manager, Leon Li met us at the door and showed us the car. There was no attempt to up-sell us or pressure us to add items we did not want. The finance process went smoothly and quickly, and although we were offered a number of warranty and other services, there was no pressure to buy once we declined. We can highly recommend this dealership if you want a pressure-free, honest, and fair purchase experience. This is how car-buying should be!!!

I bought my car at AutoNation Toyota Irvine, and with it I paid for 5 service/maintenance visits. Just used up the last one. While at the first three occasions it was only an hour to wait for an oil change and whatever inspection was performed - and was happy with that time frame - the last two, the 4th and 5th visit lasted three hours. That is slow service. Especially, since I wasn't a walk-in, I had an appointment. Observing what was taking place in the waiting area, parts department, and service department, I suspect Toyota Irvine is grossly understaffed. Please, don't sell goods that you can not deliver!

Buying a car can be a daunting task, I was pleased that my sales person, Don Robertson, was the one I was able to deal with. He knew the vehicle that I wanted to purchase inside and out, kept me updated throughout the entire process, made sure that everything was done as promised, and got the vehicle ready to go sooner than anticipated.

Buying a car can be a daunting task, I was pleased that my sales person, Don Robertson, was the one I was able to deal with. He knew the vehicle that I wanted to purchase inside and out, kept me updated throughout the entire process, made sure that everything was done as promised, and got the vehicle ready to go sooner than anticipated.

It was great service. Quick and transparent.

Gene went above and beyond in helping me get in my brand new Camry and answered all of my questions.

Prompt, courteous, and very friendly service and they explain everything in detail of what they need to do to your car or what kind of service it needs. I’ve been using them since 2012 when I purchased my brand new sienna van. My last check up was perfect! thank you

The Toyota service center has always provided excellent service.

Originally I wanted to buy a Toyota car, but I replaced a used car according to my budget. The service when I bought the car was okay. At that time, it was already dark when the car was delivered. I only saw that the car was probably cleaned! The next day, I found that some areas in the car were not cleaned. I tried to wipe it but it didn't work. So I made an appointment with the sales staff and hoped to help deal with it. The sales promised quickly! The appointment time went, but the salesman said he was not there, and he was delayed, saying he was very busy! Let me go another day! I feel that their handling of things is too dishonest and not sincere

The overall experience was great. Salesperson Jennifer was very professional and pleasant to work with. Her performance was very meaningful.

Service was satisfactory. My only complaint was that the estimated time for servicing my vehicle was one and a half hours, but the total time turned out to be almost three hours. I missed lunch.

He's very friendly and he's willingly allowed us to ask questions, he gave us a good costumer service,,,

I saw The administration Guys were polite and active .

Had pre approval from bank have dealer my letter they said the bank denied me I was upset the following day I called the bank and asked why they said the dealer put in for 450000 dollar loan. I got off early that day went to the dealer and told them to put I. Right numbers they did and I drove off with the 4 runner. They did not apologize for keep sending my credit to other banks or anything would not discount anything not even a hat. Sales manager was rude. Left a message for general manager with no call back

Service advisor was kind and efficient

I have a 2019 Toyota Camry XLE with a 5 year maintenance agreement. I just took it in for the twelve month/10,000 mile service at Toyota Nation in Irvine, CA. I had an appointment, and they were very organized. The car needed only the covered maintenance. When done they always wash the car. I waited at the dealership while the service was performed. They gave me an hour and a half time estimate, but it was longer by 45 minutes due to a shortage of technicians that day. Over all it was still a good experience.

More than happy with my purchase. Everyone was so kind and genuine.

me and my husband purchased a rav4 XLE ,sales professional named Alex Asfour is very friendly and helpful, he helped us to deal with everything, coz I really want that car really badly,he did his best to help us, now we got the car ,and also Adiel Mena who did all the processing all the paperwork, good job guys ,you guys awesome makes your customers comfortable,,🙏🙏

Toyota Irvine, AutoNation has very polite and friendly staff, especially Service Write up person "JOEL" Joel is super polite and friendly and takes great care of my 2018 Camry, notifying me when it is time to come in for Service and Recall repairs, etc. I hope they keep hiring more Great staff like Joel. I only get my Toyota serviced at Toyota Irvine, AutoNation, including Tires, battery, oil changes, etc.

I have been to this place for ages. They always did great services, especially I called always for Manny Moreno, the advisor. He handled things pro and fast yet friendly. I really appreciate for all things he helped to solve problems of my car. This is the place really if you love your cars.

Joe in the service department was very helpful, and I have never had any issues at their facility. I have been taking my vehicles in for service at that location since 2005.

I have received excellent service from Sean in the showroom & Dan in service when I’ve needed to bring my Camry into AutoNation. I highly recommend this dealership.

Service consultations are transparent and helpful in maintaining our wonderful cars in top running condition

They were able to repair the issue which involved the rear wheel bearings that were going bad and they were able to diagnose it and repair it under warranty. The car (Yaris IA) is now very quiet when driving. Thank you.

Nice salesman, they give me the car that I want

Wonderful service bay staff. Have bought 3 Toyotas from the same dealership, and have had them serviced at the dealership?s service bay for many years. Their customer service can?t be beat. I drive past 5 Toyota dealerships with service bays to go to them.

Very good service, recommend to see John or Max sales services

The service advisors and techs at AutoNation Toyota of Irvine are very professional. Time and time again I return to this dealership because their staff care about customers and have very good follow through when working on your vehicle. I highly recommend taking your vehicle to this location and trying them out!

Great experience with Chris. He helped me save money and communicated everything well.

Marco Garcia is the best Tec I've ever come in contact with through all my services. His wealth of knowledge and care for his job is unmatched. If you get the chance to request Marcos team to do your work, you will not regret it and be in great hands!

Friendly service, and they always do a great job

Eric T, Moe, and Jae were all great in helping me find a car that was a good fit. Great customer service, totally recommend.

Stop sucking would be a good start

Thanks from Mohammad (Mac) he helped me a lot and they are so friendly.

Very Satisfactory ! Service Advisor - Mike Moreno attended to my needs and queries regarding my vehicle repair.

Worst customer service ever. We just purchased a 2021 Toyota Camry from Autonation Toyota and had a horrible experience with our sales rep Donald and their GM Mark. Because of our bad experience with our sales rep Donald we left a negative review on social media and the next day we got a threaten phone call from Mark their GM demanding us to remove our review or else. He also said to be careful with posting negative reviews for my employees because I back them or something in that regards. Extremely unprofessional and rude and based on their other negative reviews Mark is known to bully he’s customers. He definitely picked the wrong customer to bully this time and I will make sure to notify the media so others don’t make the same mistake has we did by doing business with them. As a General manager Mark should act professional to set a example to he’s employees. But it’s very clear that he doesn’t value he’s customers. To make matters worse they sold us a defective vehicle with scratches on it which is considered a dealership Frude because Mark refused to fix it. So save your time and money shop else where for a vehicle because Mark and he’s employees are unprofessional.

Salesman named George made are experience here the best I have ever had! Georg made it quick and easy. He worked on hard on getting us the best deal we could of possibly gotten. By the time we arrived to pick up the truck he had everything prepared and ready to go! No BS, in and out!! Thank you for the great Experience !!

It was the best car baying experience!!! I was very pleased with the courtesies and professionalism of Donald Robertson, Imtiaz Khan, and Justin thank you so much. Highly recommend Toyota of Irvine.

Great team Mark GM Shawn finished paperwork Andrew helped with test drive getting insurance and even gave me a key chain..Jae did the finances and was so funny this team knows what they ccx are doing I felt secure in the buying process and now a proud owner of my BMW

Outstanding dealership. They are knowledgeable on their products and services they offer.

Excellent experience, nice staffs, quarantined waiting room, marvelous coffees, good reputations, responsive warranty....

This review is for our sales rep Donald. Originally we left Donald a five star review and also made a big mistake by giving him all 10 on the dealers survey which I will see if I can change it because Donald made it clear to us that he was just being nice and fake at first so he can get he’s commission and a great survey from us. Because as soon is he got he’s commission and a great survey and good review from us he’s whole attitude changed from good to rude like a typical car sales person. Before we met with Donald we made it clear to him on which kinds of cars we were interested in and he assured us that he would have those cars ready on the day of our appointment. However when we arrived at the dealership he obviously didn’t do he’s homework because he was clueless and informed us that he doesn’t have the vehicle that we want however he can get them from another dealership but it would take time and it would cost us more money. He also stated that if we pick a vehicle from their dealership he can give us a discount. So he basically wasted our time and since we were in need of a vehicle we basically purchased what they had available. To make matters worse he was in a rush and didn’t even bother to explain some of the features on our vehicle and asked me to call him when I have time so he can have one of their tech guys show me. Couple of weeks later I called the dealership to see if Donald was working they told me that he was working but he’s in the restroom. So I texted him to see if he’s available to have their tech guy help me. He replies back and says that he’s not working until Thursday. What a F??? Lol. I informed him that I was told that he was working so then he changes he’s story and says that he was working in the morning. So I called the dealership to speak with their manager and again they tell me that Donald is in if I want to speak with him and when I got him on the phone he was extremely rude about it. I consider this unprofessional and dishonest and I do not recommend Donald at all because no one wants to buy a vehicle from a dishonest person.

Chris Cortez looks out for us and is so accommodating and patient.

Good car buying experience and will recommend to anyone who wants to buy a Toyota.

Tom is always so helpful really appreciate the customer service at AutoNation.

Overall I had a great experience. When I got there Faten already had my car ready to go and ready for a test drive. She was absolutely amazing. She was so patient and went above and beyond to find me the car I wanted at the price I wanted. I came in with a check from my bank and they still wanted to run my credit a few times after I told them I wasn?t interested in financing thru them which I didn?t appreciate. That was my only complaint. The finance guy we had was Jay. He had us in and out of there quick which was great because I hate spending hours at dealerships. Again, overall great experience.

They usually was the outside of the car?but they failed to do so this time.

Kyle was great; he listened to me and provided excellent service!!!

Service associate Joe is very nice and always takes good car of us and our car. Thanks Joe.

Worked with Stewart Rodell on leasing a new Avalon. It was good to work with an experienced salesman as he walked us through a few new items on the car that I didn't notice when I reviewed in online. The sales process took a little longer than usual, but I think that was more to do with new COVID restrictions than anything. I would and will recommend Stewart and AutoNation to my friends and family as the process was fair and clear for my wife and me.

Ozzie was an excellent salesperson. Very helpful and knowledgeable. The first finance associate was helpful, but due to a mistake that he made on the paperwork, my wife and I had to go back in and resign all of the documents. We met with a different finance associate, and this guy was only concerned about how he never makes mistakes, and then he did, and then refused to fix the problem. We final paid our bank $40.00 to fix the mistake he made on the title. A great experience turned sour due to one finance associate's arrogance. Again, Ozzie was GREAT.

Best car buying experience in over 62 years of buying cars.

I had an appointment to reprogram my new key and remote. It was done in an hour and a half. Everything went fine.

Excellent customer service No pressure sales tactics Friendly, knowledgeable staff Thank you AutoNation Toyota Irvine!! Love the RAV4 I just purchased!!

Good service and employees. Facilities are first class.

Took my car in for a service and they tried to charge me for a service I did not approve. Service writer, Chris, was very rude and thought he could take advantage of me because I am a female and I look young. When I confronted him, he blamed me for his mistake!!! He didn?t think I?d know better. Terrible terrible terrible. Never EVER going back here again for any reason what so ever. I recommend you don?t either. I never write reviews, but this upset me so much. I can?t believe people like Chris can sleep at night, scamming people left and right during the day.

I went with my daughter to look for a vehicle for her use commuting to college. Although I had a particular vehicle in mind our sales representative pointed out other similar vehicles. We did not feel pressured, but welcomed to spend time with any vehicle we found interesting. After I identified one of particular interest and he shared the high points of value we sat down and worked out a deal. The dealership uses a 'no haggle' used car purchase policy so it was simple. Settling on a reasonable value for our trade in was not unpleasant. As a long-time service customer I enjoy doing business with Auto Nation.

Everyone is always friendly and knowledgeable. Buying my car was easy and straight forward. I came in with pre-approval from my bank for a car loan, and the sales guy actually negotiated me a better loan with a different bank. Since then, I've found the repairs and maintenance staff solid. I rarely make appointments, I just drive up... and they've always found a way to fit me in and get it done same day (okay, almost always). When I can't afford everything at once, they have been great at helping figure out a timeline and prioritize based on immediate needs and safety. I've really been impressed overall.

Over the last 15 years we have had three Toyotas we own serviced at AutoNation Irvine Toyota. One of these was purchased from this dealership and the others were not. What is significant about this long relationship is that we have a Toyota dealership about 1.5 miles from our home, and we go the 10 miles to AutoNation, because of the quality of the people, and service we have received. We will not take our Toyotas to any other dealer for service.

Easy to make appointment online. Didn?t have to wait when I got to dealership. Work was completed when I was told it would be.

Chris Cortez at Toyota Irvine is THE best service rep I have ever met in my over 50 years of driving. He truly cares about each and every customer, talking honestly about the cars condition and giving the fairest price possible for service. Regina H

The car buying experience at AutoNation Toyota with Alex Asfour was one of the best. This is the second vehicle I have purchased from AutoNation Toyota. Alex made it a great experience by being efficient, organized and attentive, making sure I was informed and satisfied. Not only am I extremely satisfied with my purchase, I’m making Alex my go to salesperson for my future purchases.

The salesman was the highlife of my experience. He should train others on his style, it works. His name was Eric.

response fast and very good services 👍

such a sad experience at this place. lack of ethical standards. made an appointment for a cash deal, after 2 hours waiting, finally someone have the decency to come to tell me I have to wait one more hour. why do we make an appointment if we will be helped 3 hours later. Reason: we are busy. I guess my business its not important to you. I'll take it somewhere else. Do not make appointments when you aren't capable. Shame.

The salesman was very helpful during selecting which car is best suite me. The service was great, informative, and courteous. The facility was nice and clean.

GOOD SERVICE APPRECIATED RIDE TO HOME. EVERYONE WAS HELPFUL AND FRIENDLY.

Great buying experience! We got exactly what I wanted.

Smooth transaction insofar as buying a new car is concerned. Very friendly staff

In a hurry! I purchased a Sequoia on 12/24 and the salesman was in a big hurry to get me out of the dealership. He did not even walk me thru how to use the features of the vehicle - I learned by reading the manual while sitting in my driveway. The financeperson was also in a hurry and did not explain the packages he was trying to sell me - it appeared that he had another buyer waiting on him so, he wanted to push me out the door quickly as well. They claimed to have washed the vehicle but it had water spots all over and the windows were all smeared so not much care was taken on the wash. I realize that selling vehicles is an everyday routine task for the people at this dealer but purchasing an expensive vehicle is a rarity in my life so, I expected to be treated with more care and receive better service.

I strongly recommend AutoNation Toyota Irvine. Had a 50,000 mile service done on my Sienna and the whole experience was fantastic. I was contacted by the service department to get it scheduled. I was able to get in right away. Once arriving there, Elaine was extremely helpful getting me taken care of. She looked up my vehicle, and instantly knew exactly what needed to be done. I even had some work needed that was covered under the warrantly, and Elaine handled it effortlessly. She got me in and out, and kept me updated the whole time. I value the great service and professionalism! Thank you.

Took a while but agreed exactly to what I was looking for. Great Dealership !

I needed to replace a car in the family and ventured out to drive various vehicles with the expectation to purchase and/or decide the car best meeting my needs. While other dealerships/makes/models did not address my needs; I stopped into Toyota (AutoNation Irvine Toyota) to test drive a Rav4. After not blowing me away with its overall performance, etc., Ed Mahdavi (my sale's person) had me look at the new Venza. With this model; I was truly excited. Later that day, my wife and I both drove the car, and made the decision to purchase one. Unfortunately, the Venza make/model/color etc. was not located at this dealership and that's when "going above and beyond" kicked in. Ed, his sales manager Andrew found and obtain the car model we wanted. Ed drove to another dealership to pick it up and we concluded the transaction within hours. Additionally, Mark (finance manager) professionally walked us through the purchase process and concluded the acquisition. This Dealership is GREAT!!

I have asked several times for the estimate for maintenance service over the phone and at the site as I have another appointment after the service 2 hrs after the estimated time. Showed up ontime at 9AM appointment, told by them service would be 90 min, and able to get out by 11pm. But the car was never ready till around 1pm. And I missed business appointments and hurt my professional image. Service manager is either dishonest or incapable to estimate time. Could be both? Never trust them. Service appointment callers do not care if the service is really needed or not, just wanted to get some sales before the end of year (manufacture service schedule does not require maintenance till several month later). I though I would help local business by bringing car to maintenance earlier than needed, but I need to be suspicious of them in the future.

The service dept associate did not do a good job , trying to sell services that are not needed and attended late to me .

I travelled to Irvine for this car because it was the one I wanted, color I wanted with a great mileage. I sent a message to the dealership to see if the car was still available. Tom called first and we talked, he answered my questions, texted me in between emailing me things. Made sure I had everything I needed before going to Irvine to get the car. Tom made the process very easy, was waiting for me when I got there with everything done, walked me through the process and answered any questions I had. Tom is the reason I have my car!

Drove in to service bay area, had to wait 15-20 mins for a service rep to come over and start the service process while cars just arriving were served faster even without appointments. Disappointing.

AutoNation Irvine has great service, quality work and nice , caring, courteous employees!

Thank you Terry for your excellent professional customer service!! I always enjoy coming to you for any suggestions and assistance!

Dan, the manager and Joel, the technician were both great and very nice. Did a great job on my car!

I brought my vehicle for the standard 5,000 miles service. The advisor, Chris C. , was able to accommodate my request even though I didn't have an appointment and the service center was about to close within two hours or so. Upon conclusion of the service, he advised that there was a warranty job that needed approval from HQ. He promised to call the next day with an answer...and he did. I took the vehicle back and it was repaired on the same day. I'd like to take Chris for providing a very positive experience. Thank you!!!

I bought my car from here. Doesn't seem like they care about their customers at all. The sales and service departments are only out to make a buck. When i bought my car, I found it online. Called ahead twice to confirm that it was on the lot and when I showed up. The car was "magically" not on the lot. and the salesman proceeded to try and sell me other cars that I specifically didn't want. Also have a VCP through auto-nation and it covers some oil changes. Each time I go in for an oil change, they try to upsell me on stuff I don't need and It takes any where from an hour and a half to two hours. I routinely write reviews and have no heard back from anyone. Don't get me wrong, I love my prius. But I wont be shopping at Autonation toyota next time.

When we started shopping for the Highlander, the general manager name Mark Mehta will email me everyday a few times try to earn my business. We do not want to stay in the dealer for a long time due to COVID so I asked for the information sheet. We took a short test drive(5 mins) and purchased the car on Dec 4 without bargain because we trust the info he sent me. After we got home, we found out there was not Rear-Front Parking Assist function which was indicated on his info sheet. I call and emailed the manager on Dec 8 to find out what is going on. The manager then disappears and never respond to me, not even apologize. Yes, the function is important but not essential. What important is his attitude. All they care is earn the commission not your satisfaction. If you shop for Toyota, go some place else. I have filed the case with Toyota Customer relation and wait to see what they said.

my regular service advisor for 12 years,joe schulte,is the primary reason i keep returning to auto nation.he is always professional,and tells me what to done.i never get sudden costly surprises.compared to the former irvine toyota,auto nation is the REAL impersonal dealership.not due to its local employees,who try to to give quality service in spite of corporate always just watching the bottom line.

I had my car serviced yesterday and all went well. Terri my service advisor was helpful and courteous. I would recommend to all my friends and family Auto Nation Toyota.

Called to schedule an appointment and made one for 9:30AM although I would have preferred earlier. Arrived at 9:30 and there was a giant line of cars. Had to wait to get checked in then sit in a crowded waiting room. Was told the service should take an hour and a half and it took two and half hours. Once your free service is done with the dealership do not come here! It is so much better to get your service done by reliable people that respect your time and it's cheaper at most places.

I just bought a new Toyota RAV4 Hybrid XLE at AutoNation in Irvine. Our sales rep, Jonathan, was fantastic. He communicated promptly throughout the process online, and Jae, in the finance department processed the paperwork quickly. Jonathan was very thorough explaining the features of the car, and we arrived at a fair price without unnecessary negotiations. The whole process was smooth and enjoyable.

The service was fine, nothing special. I had asked the representative helping me for the most basic service. I didn’t want any unnecessary service. In the past, they would accommodate my request but this time he recommended a package indicating that it was what my car needed. I agreed, but I found out later that none of the other services were necessary. I felt as if I was duped into purchasing a package. I don’t plan to go back to this location.

Took vehicle in for service at a dealership in West Covina CA, and was informed that there were a number of things that needed fixing/repairing at the 100K mark. The prices quoted looked a bit inflated, so I took my vehicle to AutoNation Irvine. They took care of everything that needed service for $400 less than what the other place quoted.

Tom is very nice and helpful! Great service, clean and safe facility.

The employees are always welcoming and very honest and helpful. The service is always performed to their estimation if not sooner. Very happy with their service.

Purchased a nee Prius Prime in June, the buying experience was great, brought in this week for its 5,000 service and was told it would take an hour. Upon dropping off I waited 30 mins before I was assisted, when I told them if two issues I’ve noticed the rear view mirror was loose and the computer kept re booting while driving I was informed they needed more time 4-5 hours. There is no loaner car service which I’ve had from Volkswagen, Mercedes and Audi ( this is my first Toyota) I was offered a ride home to wait but the shuttle ended at 3:00. I explained I needed to be picked up at 4-5:00 end they first told me sorry, then said they would arrange for a pick up. I called four hours later we no one had been in contact and left a voice mail. 30 min later I got a call my car was ready but it would be and hour and a half until someone could get me. I ended up having to Uber back to collect my car car. I was never spoken to about the issues I had to read the receipt. Coming from automakers that offer loaners and great communication to this was disappointing.

I’ve purchased over 20 vehicles from dealerships in my lifetime. I have never received worse service than at AutoNation Toyota Irvine. In April 2020 I purchased their most expensive vehicle, a 2020 Land Cruiser heritage edition and you would have thought I was buying a used car with the way I was treated and ignored. I liked the Land Cruiser, but was hesitant about buying it because it did not have Apple CarPlay. I was promised that it could be added. The sales professional also had me speak with his service person, who promised it could be added. Over the next six months, I followed up numerous times, with sometimes no response for weeks! Kyle in the service department provided the worst customer service I have ever had in my entire life. After trying to resolve this, numerous times, the only thing they could offer is to refund my money. I would have purchased the Lexus equivalent of the vehicle, had they been upfront and honest with me. It’s not the fact that they couldn’t get Apple CarPlay, it’s that I had to follow up over 30 times. After 6 months of getting blown off The sales person told me I would have a refund check within a few days. Six weeks went by, and you guessed it: no check, I had to call the sales manager who then had a check issued immediately. This dealership totally dropped the ball and I would highly highly highly recommend not using them. I certainly would never service my vehicle with them because they do not do what they say and make promises they can’t keep. I cannot stress enough, that I would strongly urge anyone contemplating buying a Toyota to do it through another dealership. AutoNation is a total letdown and a total disappointment. Horrible service, and unethical sales practices and employees who don’t care about their customers. It was so bad, I don’t even think I would ever buy another Toyota product.

Great service always! Manny got me in and out in one hour! Miss the car wash and donuts 😕

Purchased new 2020 4Runner in February, and with less than 5,000 miles on the vehicle, battery already dead. Only reason I purchased new was so I wouldn’t need to be considered about car being reliable. If I had know, I would have kept older 4Runner & made necessary repairs to keep for another 10 years. Now thinking I might need to consider another make in a few years

John's service was excellent. He did exactly what he said he was going to do . And went beyond by checking our warranty. Great customer service in my book. Thank you all

I went to Toyota to return my 2018 CHR lease, and the dealer ended up buying the car from me. So I didn?t pay for any damages or services on the car. Yeyyy!!! Thank you Toyota

Thanks for all your help. I feel secure when driving now. I still enjoy my old toyota. Rita

The customer service needs to improve. Mike the one that attends me looks like not in a mood on doing his job. Not like how the other attendant treat the other customer. I don’t know if he is having a bad day. I also requested for a wash which is routine after a service is done but they didn’t wash my van. It is also late. I was given a time frame of 1 hour and 30 mins but it was 2 hours. He didn’t discuss what did they do or even if you have any issue in my car after the service.

I highly recommended Auto National to everyone! I love this place very nice every time I got my car service here.

Very professional Chris was very helpful and explained what needed to be done.

We purchased a very high end vehicle from this dealership and it has been nothing but a complete nightmare since we drove off the lot. Their customer service is absolutely the worst we have ever experienced and that’s saying a lot! We were sold an after market component that was supposed to come in about 4 weeks after we bought the vehicle. 6 months and DOZENS of unreturned phone calls and text messages later we never received the component. After speaking to one of many managers they finally offered to refund our money. This was promised to occur within 2 weeks. It took 8 weeks and several more phone calls to finally get our check. This place and it’s employees could care less about their customers. I don’t leave negative reviews in general but I am leaving this one in hopes that I can save some nice people from an extremely frustrating experience.

The service has deteriorated here. Maybe because of the virus lockdown? Waited forever to be checked in, in the eating room, no call back from my service manager as far as status - I had to call back, and stood around for 5 minutes to get my car pulled out. No one there to help. Coffee machine plugged and no small bottle of water available. I saw water bottles stacked in the service supervisors office.

Outstanding experience, special thanks to sales representative Faten.

My trusted service provider for ten years! Never a problem and always excellent performance at all levels!

Great experience overall. Bought and sold a car with AutoNation Irvine. Was a pleasant experience with no hassle whatsoever.

I can't say enough about Jae and Alex. They both made the buying process seamless and painless. These two made what is normally stressful and complicated feel like we were VIP's.

Awesome car buying experience excellent service by sales representative Jennifer

made purchasing very easy & fast

Great experience with every aspect of the visit. Will always bring my Toyota here.

The service writer Joe was very good and very helpful. He was very nice and explain everything. I will send other people to ask for Joe when they need to get work done on their cars.

Great service, very professional and very friendly. Strongly recommended 👍👍👍👍👍 Happy customer here

Work was completed as specified in a timely manner. Alan M., the service advisor is very knowledgeable and he kept me apprised of status of the service and let me know when the vehicle was ready for pick up.

Great service experience. Job done properly the first time.

The service team makes a great effort to acknowledge their waiting customers quickly. Joe checked me in for my appointment and Manny, my advisor, continued with the paperwork. Manny took excellent care of me and assured I received my car back at the time promised. I would highly recommend AutoNation Toyota Irvine.

On October 7th, I took my old Corolla for an overdue maintenance service. I had made an appointment with Tom Kolb ahead of time, and he greeted me shortly after I drove in. He is always pleasant and listens to what I have to say about my car. He is the best customer consultant among all the consultants I have dealt with in New Mexico and here. All was well with my car, although it is old, and I also appreciate the work your mechanics do taking care of it.

They were very nice and told me how long it would be and showed me about m tires that would have to be replaced next yr.

The Dealership offers the worst customer service in Orange County. They are only interested in making money by suggesting additional services. Had to wait for over three hours for a ride back to the dealership to pick up my car. Had to wait for almost 30 mins just to make my payment. The customer service STINKS!

I recently put in an inquiry to finance a vehicle. I knew going in that it may not happen, but I felt hopeful. First I was emailed by Sean who saw what I wanted and the issues I may have and immediately suggested a completely different vehicle. Then AJ (a manager) emailed me and said he'd help me and that I shouldn't count out my options just yet. So I said ok...he went over the numbers and everything and was completely honest with me. So I then decided maybe I take a different route and find a used vehicle that would meet my needs and be in a better budget. I agreed to have him send off to lenders and find out what he could for me. I have alerts set so I know if someone is accessing my credit (had some issues which is partly why I knew this would be a long shot, but still figured I'd try). I followed up with him end of day since I hadn't heard anything back yet. I got an email from Mike saying they were still checking and they'd get back to me. I accepted the answer. Then I got more notifications that my credit was being checked yet again but by the same exact lenders that had already checked my credit. I again followed up and I got an email from Sean saying his managers are still working on this. Then I got an email from Lee. This all started on Wednesday evening and by Sunday afternoon I hadn't gotten an answer back. So I contacted them all again since I have no idea who is actually handling this at this point. It is now 7:30ish on Sunday evening and I was finally told they can't help me. I didn't get any reason for why my credit was checked multiple times by the same lenders (my guess is one manager sent it off to be checked then without communicating with each other another did the same thing). I get it. I won't make them money today, I won't get a car off their lot and I get that I am high risk, but none of that means I should have been treated the way I was. One day I won't be the high risk, I will be able to get exactly what I want when I go to purchase a vehicle. I am in a great place financially, it just doesn't show on paper yet. I help my community in anyway I can. I guess I expected more from a company that has been helping their community and it's surrounding area for decades. Do yourself a favor and look else where for your next vehicle. Also, I tried to go online and find the dealership manager to speak to and the staff page is conveniently blank. Why have it if you're not going to use it? Unless you've had people complain before and don't want to deal with it now.

If you are buying Toyota vehicles, there is other better place to go to get the best deal in town - Autonation Toyota Irvine. There is no hassle, no pressure and the coffee there is good. Look for Mike Nabi and Ozzie, honest persons that works in a car dealership. Trust me, whether you buy a car or not, I’m 100 per cent sure that you will have a big smile and not be disappointed after your visit Autonation Toyota Irvine.

Excellent service dept. Very professional and courteous.

Process was quick and my car, imo, was valued fairly.

Great service - on time as promised

Efficient service without excess pressure to do marginally required maintenance.

I went to get a fuel pump replaced because their was a recall on mine. They gave me a defective one and it almost cost me my Labor Day trip. When they replaced the fuel pump again the car was still not working properly and all I got is give it a couple of days to adjust. I also was given my vehicle back with over a quarter tank missing.

Yes. I sold my car to them. The process was relatively quick and easy. The final offer was a bit lower than estimated-still good.

Got a great deal and recommend this place

Best service ever! I tried other Toyota service centers but Auto Nation was the best. Terri (Service Dept) was above and beyond all other service personnel. Very happy.

Friendly people and they doing well I'm very happy

I’ve taken my car to AutoNation Toyota Irvine for several years and recommend them highly. My service agent Joel is helping me to keep my 14-year old/90,000-ish odometer miles Corolla in safe, running condition. I never feel I’m being recommended unneeded services--he explains everything and is watchful of the costs. I usually wait at their facility while my car is being serviced. With the virus, though, and being in the high-risk group because of my age, I was nervous to wait for my car not socially-distanced from other people. Instead, Joel picked up my car at my home, serviced it, and returned it to me washed, with the interior virus-disinfected at no extra charge. AutoNation Toyota Irvine is A+!

Excellent service love my service guy Kyle.

Everything was great about my service experience. Joe was friendly and helpful, pointing out things I might not have been aware of. The one thing I recommend is that the same level of service be provided to us when picking up our cars. Joe was busy and the other guys on the floor - looking like they were doing nothing - did not want to alert whoever that I was waiting for my car. That left a damper on the experience.

The agent Reza is an excellent person and a great help, the service is excellent and I am so happy being a customer member of Toyota at AutoNation. Keep up with this great service to your customers.

I had an appointment for an oil change @10:40, my truck got finished just under 5 hours after we checked in. Never in my life have I had an oil change take that long. I had 2 infants and a toddler with me so it made for an extremely long day. No one came and updated us on the fact that they didn’t have the filter and had to have it brought in. I went to check on the status and they told me 20 minutes. Then I checked again an hour later and they told me they didn’t have the oil for my vehicle and were waiting for it to be delivered. What I don’t understand is why didn’t they have the oil delivered the same time they had the filter delivered? I was extremely disappointed with the service we received.

Love everything about Toyota of Irvine from top to bottom, A-Z.

Reza my adviser helped me a lot, He explained to me all of my car issues, with respect and kindness. Thank you Reza Tafazoli

Me gusta venir por q te atiende de maravilla

Very fast service and truck was returned washed and ready to go within hours. Two recalled items covered and an oil change done.

Excellent customer service provided! Prompt updates and explanations!

They were really helpful and they, made sure I got what I needed whatever they had to do!! All time best

I came in to have my car repaired. I encountered a service repair person named Terri Cole. The most kind, caring, and patient person you can imagine. Made my experience almost fun. Best car experience I?ve had in over 40 years of owning vehicles. She is amazing. I cannot say enough about how hard she works at keeping her customers happy. Not only me, but I noticed how she treated all the customers she encountered. A true blessing, to me, to all your customers, and to your company.

Excellent quality customer service and value for money.

The best place for your Toyota! Good customer service and service advisor that can help you with all vehicle recommendations.

This is my 4th Camry from this dealer. Very happy with the non pressure to lease vs purchasing. Each time I have gone in, I look at the inventory and pick the model I am interested in. Each time after meeting with a sales person and giving him this info, the car is brought up for me to look at and offered to take a test drive. Again very satisfied with this dealer.

Always good maintinance service and customer service,

I am extremely busy with work so I made an appointment about a week in advance to schedule my maintenance per the indication on my sticker. It indicated that I needed to do my 55k no later than 8/7. A few days prior to my scheduled appointment, I received an advertisement regarding a 'sanitation/detailing' service in the reminder email. I requested the appointment to be moved from 1pm to instead 11:30 to provide ample time to get both services done.I took the shuttle home and cancelled any plans that required me to travel to ensure I was home at all times in the event my car was ready to be picked up. I received a call about an hour later or so later from Manny- he commented that my Prius had factory recommended services to be done. I agreed to the campaign recalls and I declined the last minute services that he recommended relating to a fan service. By the end of it all, they couldn't get the detailing done by end of business day. He sent me to customer service to have the driver come get me. I would have just stayed there if I knew it would be an hour or two. Wasted my entire day. I tried to meet with him on a few questions but was told "just see the cashier'". After a $238 service charge, and absolutely no discussion on what was done, I now have to find another day where I can take time off work to schedule the detailing and the Engine Coolant Level and Condition he marked on my MPI (MULTI-POINT INSPECTION) requiring immediate attention. Don't say there is a service that is recommended when in actuality an action is deemed "requires immediate attention" . There is a big difference. This could be another few weeks before my schedule clears up to be able to drop my car off for all of this. My first experience was subpar, but two misses in a row is disheartening. I also emailed the GM about this inconvenient and unproductive visit. The only thing that eased this painful experience was Dan the driver and the friendly cashiers.

I live much closer to other Toyota dealers but find it well worth the time to have my service done at Auto Nation Toyota of Irvine. From the service advisor to the technicians and the entire staff, a thorough and well run operation. Service or repair they get it done right the first time.

My car service was handled by Dan Fankhauser the service manager. He was very courteous and professional .He listened to my request and got them all done very professionally.

Brought the car in for normal maintenance. Great service.

They had emailed me a coupon to use when taking my car for service. I showed the coupon to the the person who took care of me in the morning and he said that I could use the coupon worth of $40. When I went to pick up the car, I realized that they had not taken into account the coupon. When I asked the lady at the cashier desk, she told me to stop to the side of the line. Meanwhile she went ahead attending people in line behind me. Finally, she called me back, had to make few phone calls to take care of the coupon. It took such a long time to figure out a coupon that they had sent me. I don't think they are trustworthy and did not appreciate waiting so long for them to figure out a coupon.

My first service since purchase. I had an appointment so they knew I was coming. The greeting was did I buy the car there? No chitchat like good to see you, or welcome, or how are you enjoying the new car. The service advisor mumbled her name behind the mask so I couldn’t understand it. I asked to have the rear gate kick sensor looked at. After it was done, the advisor rushed past me to take the key to the cashier without any discussion on the condition of the car. The cashier said instructions were in the car for the auto opening kicking motion. Once I found where they parked the car, there were no instructions, no person to review the outcome of the service. They did wash the car leaving spots that I needed to scrub off before I drove away. They might as well have a check in kiosk upon arrival and an ATM to pay and leave. The most impersonal service visit I have ever experienced. I am no more successful with the back gate kicking motion than when I dropped it off. I’m not sure if they rotated the tires or not. Next time I will mark with chalk. I might as well go to any random Toyota location in the future.

The experience of purchasing an used 2019 car at this dealer was smooth and painless. The paperwork process was done fast and professional. Faten Naiseh was a great sale person to deal with. Even though it took me a week or so to get my second key for the car but Faten Naiseh was working out of her way to help me getting the second key and I am very satisfied to work with her. Thanks

Salesman Abe was so nice and helpful and Mark Puebla in Finance was awesome as well. Very professional. However the gentlemen who were seated at back left side of the showroom were alittle rude when we spoke with them. It’s all about customer service!!! Make sure to ask for Abe and Mark😉

Great selection of vehicles. Everyone treated me great. Tim the sales manager, Donald Robertson and Leke in finance made the process of buying my wife's 2020 RAV4 XLE quick and easy. Check the dealer out for yourself you won't be disappointed. As for the new car...my wife loves it. I've had some bad experiences at other dealers over the years and this place is not one of them.

Great sales and financial administration staff and servicing center!

Terri Cole is absolutely amazing! Best customer service, answers all of my questions, calls me back with updates. I would recommend her to anyone who needs repairs or has questions regarding their Toyota vehicle.

I recent visit for a service that includes to disinfect the car inside which I paid $30.34. I don?t know what kind of cleaning they did inside but I didn?t notice any changes or smell something new. Dust still there and not a single portion of the inside of the car hasn?t touched or cleaned.

VERY impressed and satisfied with my service advisor Joe S.

excellent service, quick and compassionate response to questions and requests

Alan was very helpful, explained things to help me understand what the problem was with my Prius.

We needed to have our rear window re-tinted. They took care of it that day. They were having another car tinted that day but I didn't know that when I went there. I had talk to the person that had done our tinting the first and it just happened to be one of his workers that was doing the work. So Dan the service manager was able to have ours done that day.

They are good to repair my Prius. However it costs to have anything done. I just had my battery fail. Needed a jump start so my AAA jump started the car. Took it to Toyota and the charger the battery at no cost. They said in 2-3 days it would loose its charge so I had options_ 1 buy a charger for my battery that still has 2 years on it’s warranty - 2 buy a new battery for around $350 - 400 . They said the battery passed their Toyota test so the warranty would not replace the battery. So I was left with taking car home and having to redo this every week ( getting a jump start & going to Toyota) or buy a replacement battery. While Toyota is great to fix the car, after the warranty on the car is over , every time I take it to dealer they fine a need to put more Money in the car. Just be aware businesses are not in it to help the customer , they are in it to keep getting more money.

After being their costumer for over 6 years, and purchasing 5 cars for my family, and referring them to my friends, I got extremely ridiculous prices on RV4 from them! It's definitely the management and the company's decision to unfairly charge their costumers. Imagine leasing a car that is $40,000 while paying $31,000 for it in 36 months!

Are all these good comments about this dealership true? All the comments seems too good to be true!!! The sales person that originally sold me my car is now not responding to my messages after the miss leading info provided!! Is that what we call customer service now days at this dealership ... you ignore your customer once you have them sign on the dotted line? If I was that sale person I would respond ASAP before the situation gets ugly!!!!

My friend actually told me to give AutoNation a try after she sold her vehicle to them the day before. I didn?t believe her at first but soon had the opportunity to confirm for myself that everything she said was true. The process of selling my vehicle to AutoNation was easy and quick. We had the pleasure of working with Tom. He was ready for us when we arrived for our scheduled appointment time. Not only was the service great, but they bought my vehicle from me at a VERY fair price. If you?re looking to sell your vehicle, don?t bother with Carmax. Save time and make money by going straight to AutoNation Toyota.