
It's nice not to haggle over prices. Their prices are good!
-- Misty H.
They got me in my dream vehicle. They listened to what I wanted and I felt heard.
-- Eloni T.
Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour.
-- Tom D.
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Recent Reviews from AutoNation Toyota Irvine
Recent Reviews from AutoNation Toyota Irvine
5
Andy’s the best and process was fast and seamless
Kelly Tran
May 29, 2023
4
Prompt service. The service here seems to be honest and for the most part straight forward. The service members obviously have a quota when making recommendations, but that is going to be the same thing anywhere you go.
Greg Dilorinzo
May 29, 2023
4
The process of selling my car took more than 5 hours. I’ve sold another vehicle a few years ago to Autonation and it didn’t take nearly as long. I can say, they match my Caravan offer.
Ana Lopez
May 29, 2023
5
Good communication. Great customer service. Very competent service technicians. Resolved all the issues
salim lakhani
May 28, 2023
5
Stewart and Eric make my car a great deals. AWESOME!!😊 Thumbs up!
Michelle Bartman
May 28, 2023
5
Very pleased with the service I was provided. Thank you Marlene, Shawn and Mark Sales manager for your help. And for making my purchase fast and easy.
Daniel Avalos
May 28, 2023
5
Overall good experience. They were helpful and informative. Honest and they even had snacks. No real problem.
R.d. Mower
May 28, 2023
5
Every thing was nice and friendly
Hamidreza Shirazi
May 28, 2023
5
Stewart was great help!
Will Corrigan
May 27, 2023
5
Kate my mechanic was very detailed- I was working while waiting for my car to be done he updates me what he does through videos and assured me that I can get my car on time. Also explained through video why he does. It was wonderful experience!
Claudia Nowak
May 27, 2023
5
The service was east and quick!
Sarvnaz Mchl
May 27, 2023
5
Very helpful, quick to respond to emails and texts
Paul & Cathy Frala
May 27, 2023
5
If you?re looking for a car come see Don Robertson . He is great! Totally satisfied with my new Camry!
Joan B
May 27, 2023
5
Friendly & fast service.Totally recommend this dealership.
Guillermo Enriquez
May 27, 2023
5
FANTASTIC service advisor. EDDIE COLA. He listened, communicated and implemented a request that I made. Hands down, the top rating and a big thank you goes to Eddie. Bonnie Murray
Bonnie Murray
May 27, 2023
5
Great facility, great experience nicest customer service great team and managers
Alfonso Rios Flores
May 27, 2023
5
Awesome service from Manny! Thanks so much!
nik nak
May 26, 2023
5
Mohamed was very helpful, he made it easy. Five stars customers service.
Wagdi Ezzat
May 26, 2023
5
Excellent service department!
John K Goto
May 26, 2023
5
Good service, reasonable price and Toyota quality. Why go anywhere else?
John Eubanks
May 26, 2023
5
Great service
Hendra Soeleman
May 26, 2023
5
Great experience.
Hani Hadaegh
May 26, 2023
5
I've been to different Toyota stores, but I've had the best sale here! That's Alex Ashari! Very friendly! Give you a detailed introduction to everything about the car! While waiting for the car, the car information will be updated at any time. If you also want to buy a toyota, please come here to find Alex Ashari!
Dong Baiming
May 26, 2023
5
Amazing service, Eric, Arthur and Andy were super helpful. Would recommend stopping by!!!!!!
Cameron Johnstone
May 26, 2023
5
I don’t know if you know this but getting a new Sienna is very difficult to do these days. About two months ago I went in looking for one and Eric informed me that there was one available that was being built on May 3 of this year it would likely be here around May 20. He recommended I put down $500 to reserve the vehicle, I did so and lo and behold, the car arrived on May 19. I was very surprised that it was on time the people they were very nice and the process was very quick.
Jean Dung
May 26, 2023
5
We came in for our 2022 Highlander Hybrid's 10,000 miles service. We told our Advisor Jacob that Cheryl recently had right knee surgery & she could not wait the usual 1.50-2 hours. So, we would need a shuttle ride home & pickup to bring us back when service was finished. Jacob said if we could go to waiting room & do our planned accessories shopping, he would put a rush on the service. ONLY 30 MINUTES LATER OUR HIGHLANDER WAS FINISHED!! That was FANTASTIC CUSTOMER SERVICE!!! THANKS GREATLY JACOB!!!! MUCH APPRECIATED.
Gary Gough
May 26, 2023
5
Mark C. is the best. This man is very very great to talk to. He will help you out.
tyler bruecks
May 25, 2023
5
It took a little time but Kirk was very informative and he worked to get us our highest sale price.
deweez
May 25, 2023
5
Joel is very helpful and I am very pleased with my service visit.
Yingnan Wang
May 25, 2023
5
Very helpful, quick to respond to emails and texts
Paul Frala
May 25, 2023
5
Very helpful and quick to respond to emails and texts
Paul Frala
May 25, 2023
5
Got there and right away got service
Manny.t
May 25, 2023
5
Made appointment same day.Staff friendly & service was quick.
Guillermo
May 25, 2023
5
In the service team, I was served by Joel Navarro, who is helpful and friendly. The service was top-notch, and there is nothing to add to his performance. It was really lovely to be assisted by him. In the finance team, I was assisted by Sam Abazari, who patiently and effectively gave me all the information I sought. It was also a pleasure to be served by such a nice person.
Simone
May 25, 2023
5
Dean and Nader were great to work with. I am a first time new car buyer and they made the process very easy and straightforward. Dean is with Costco and was able to get me a great saving on the car. He gave me a ride to the bank as well and was very helpful. They were very flexible and responsive to my needs as a buyer. I highly recommend them.
Samantha Krull
May 25, 2023
3
I have been bringing my car here for some time now. Today, for some reason, I thought the service was exceptionally slow. I do miss my previous Service Advisor Joe!!!
rob winn
May 24, 2023
5
Great to work with!!
Trenton Coggins
May 24, 2023
5
Friendly people, great car selection, speedy service and great followup!
Robert Green
May 24, 2023
5
Great experience!! Definitely worth the expense!!
David P
May 24, 2023
5
Great experience as usual. Thank you to my Service Advisor, Manuel "Manny", for his help and professionalism.
Cindy Piel
May 24, 2023
3
Forgot to reset the "timer" for my next service due and put the little sticker in the windshield.
Bob Mayfield
May 24, 2023
5
Joel is perfect
Anping Yang
May 24, 2023
5
Eddie is amazing and very knowledgeable! Every time I visit he makes the process of servicing your vehicle extremely easy. I highly recommend everyone to visit Autonation Toyota to service their vehicle.
Angel Rodriguez
May 24, 2023
5
Mike has always been my service advisor and he is wonderful. He is fast and efficient and keeps you updated.
kaylee dec
May 23, 2023
5
WELL AUTONATION TOYOTA IS THE BEST DEALERSHIP TO SELL YOUR CAR . THEY PAY TOP DOLLAR. I SOLD MY 20 PILOT TO THEM . SAME DAY GOT PAID EXCELLENT SERVICE AMD THE EMPLOYEES ARE VERY FRIENDLY. I WILL DEFINITELY BE NACK AGAIN TO BUY CAR OVERTHERE..
Toufic Obeid
May 23, 2023
5
Natasha of Autonation Toyota responded swiftly on my request and we accomplished the fix within one day, with 15% discount. I thing she is a good professional manager.
Sergei Balashov
May 23, 2023
5
I went here to talk to someone about the car and didn't know what to expect... to my surprise I talked with Victoria and she answered all of my questions, I felt comfortable because I could tell she knew what she was talking about. She was so nice and she made the right recommendations so I'll be coming back to see her next time I need advice. She was great highly recommend!
Samantha Robinson
May 23, 2023
5
I visited Autonation Toyota Irvine to sell my car. Out of all places I submitted my requests to, Autonation quote beat them all. Nazem was very professional and made sure I understood the process thoroughly on the day I got my car inspected and before he started the paper work on the day of selling. While it took a while to generate the check, Nazem went out to inform me that he was still working on it to ensure I was kept up to date with the timeline as promised. Huge shout out to Nazem for providing such outstanding experience.
Phuong Nguyen
May 23, 2023
5
I love coming to this place to have my Corolla serviced. They are fast, friendly, and do everything right the first time. I leave the dealership knowing all my concerns were resolved giving me peace of mind. Never going to another Toyota dealership that isn't Toyota of Irvine.
Jorge Olide
May 23, 2023
5
Service department is the best I've been to by far! Quick, efficient, comprehensive service for any Toyota you own.
James Mcedwards II
May 23, 2023
5
Everyone better ask for Victoria! She’s an Amazing Gal! Very informative and made me feel at home, was able to ask any questions I needed. Will FOR SURE be recommending her to my family and friends! ❤️
Jacquelin Lowrey
May 23, 2023
5
Mike was super professional & friendly! He was very knowledgeable and professional. Got my car serviced quickly and will definitely be back.
Catherine Wu
May 23, 2023
5
Bought a brand spanking new car and it was easy and awesome. Don and Enrique were phenomenal they both need a raise
Brittney Holmes
May 23, 2023
5
Great service from Michael R! He was professional and communicative. Thank you again!!
Andrew Baer
May 23, 2023
5
Victoria was extremely helpful and pleasant to work with. Will come back for my next service.
Analy Kate
May 23, 2023
5
Quick service, great timing did not take too long
Jojo Angeles
May 23, 2023
1
a simple oil change has doubled in 6 Months. please offer a Senior or Veteran's discount for this awesome Community!
Bonnie Murray
May 23, 2023
5
Service advisor was extremely knowledgeable and took the time to explain all the issues discovered on my car.
Warner Currier
May 23, 2023
5
Seller was extremely nice and very helpful. Went through the truck through and through! Great experience
Juan O
May 23, 2023
5
The sales person was very nice a soon I walk in he start to helping me than I went for a drive very nice truck I’m so happy I got it thank you for all your help
Samuel Frausto
May 22, 2023
5
Excellent service, very good attention and impeccable waiting room.
Noé MarteP
May 22, 2023
5
Smooth
Ali Tayarani
May 22, 2023
5
Saleperson Marlene was nice with my Wife and me she guides us and one thing they don't push you to buy a car and financial person Scott really nice person and he takes his time to explain everything I recommend Autonation of Irvine. Thanks
Rodolfo Lomeli
May 21, 2023
5
Huan and the rest of the employees were really awesome, great customer service and very nice. It's always a good experience at Auto Narion Toyota Irvine.
Rachelle Williams
May 21, 2023
5
Dean Sturman was amazing !!! Very helpful and always answered my questions no matter the importance of them. He was extremely helpful with setting up everything so that the appointment went as smooth as ever! I could not recommend anyone better than Dean. I'm so glad he helped me. Awesome man and awesome dealership !!
Nena M
May 21, 2023
5
Best of best trade-in experience with Nazem! I have encountered more than 50 dealers and Nazem Yossef is by far the Top 3 among all of them! I do hope every dealership will have someone like him. He provide the most smooth experience for me when selling a car to the dealer. Good price, nice vibe and professional service, I’m short on words about good thing for him. Everything was done in a quick and simple process, completely don’t like the other dealer when you have to do back and forth. Highly recommend him to everyone!
Gary Zhou
May 21, 2023
5
It has been an easy process so far to get a car
Ykl1234567
May 21, 2023
5
My service advisor, Gilbert Preciado, was prompt, professional and courteous. The estimated wait time he provided was spot on. Easy appointment!
Tracy Salazar
May 21, 2023
1
Worst service in 20 yrs of Toyota ownership. Never saw the person who wrote me up again although I sat there 3 hours. Different person checked me out and didn't know anything about the things the writer up had told me. Will never go back again.
James Thorpe
May 21, 2023
5
Faisal was great. No pressure sales, and got a great price. Had another dealership I was working with, but I think I’ve switched over to here now.
Ryan Reed
May 20, 2023
5
Great purchase experience from Mohamed and Eric who helped facilitate an out of state sale on a hard to find vehicle. Thanks so much !
Leo Logic
May 20, 2023
5
Recibí la mejor atención de Sam Abazari, el mejor asesor y vendedor que jamás he conocido, 100% recomendable, exelente en su trabajo, muchas bendiciones para ustedes Sam, que la vida le de mucha abundancia y éxito en todo lo que haga. Usted es el mejor!!
Joselin Cruz Valadez
May 20, 2023
5
Mohamed is the man! Wonderful customer service honest and extremely helpful!
madelynn bastidas
May 19, 2023
5
Good service on time and quick. He’s awesome!
Jorge Tucay
May 19, 2023
5
5/5 stars from start to finish. Ozzie was really helpful and made car buying very easy process
Jan Manuel Maglipon
May 19, 2023
5
Bought a used car through Autonation Toyota Irvine. My salesman was Moe who was very friendly and helpful. They make buying used cars easy with the competitive no-haggle pricing!
Bryan Nguyen
May 19, 2023
5
My first choice sold before I could sign a deal but Mohamed set me up with a pre owned that was the same but at a better price than I expected to pay in the beginning!
Bradley Gunnett
May 19, 2023
5
Marlene and David were extremely helpful. Especially Marlene was able to help me with every query and was able to get the best deal. She walked me through the entire process and was the best sales representative.
Anantha Krishnan Kumar
May 19, 2023
5
This was my first time getting my car serviced at AutoNation. I was able to get an appointment the next day.
Sarah Y
May 19, 2023
5
I bought my car last year from this dealer and came back there for service twice till now. I am really satisfied with them and recommend it to anyone.
Paymane Abotorabian
May 19, 2023
5
Adam was great
Ryan Long
May 18, 2023
5
I’ve been taking my car here for years to get oil changes and maintenance. It’s always quick and they’ve been super helpful
Megan Tu
May 18, 2023
1
terrible customer service!
Maggie Hofmeister
May 18, 2023
5
great experience with Ozzie from sales. he was welcoming and answered all my questions. best experience i’ve had. i would recommend him and this dealership. great car and great price. keep up the great service!
Elmer Lopez
May 18, 2023
5
This website put me in position to find the car I needed. It did end up being pricier than I thought but a good experience.
Darius Ingram
May 18, 2023
5
Thank you sir eddie for the great service everytime😍😍😍
Celso Batanes jr
May 18, 2023
5
Amazing customer service, amazing staff!
brenda sindt
May 17, 2023
5
Fasal was a delightful person to do business with.
Zackary Kobler
May 17, 2023
5
Working with Nazem at Toyota Irvine made the entire process smooth. From initial contact via web forms to completion of the transactions payment, Nazem and Toyota Irvine have an excellent process. I have worked with similar companies in the past. I highly recommend working with Nazem and Toyota Irvine.
Michael Stilwagner
May 17, 2023
5
Eddie Dola the service advisor at AutoNation Toyota is a legend. If your Toyota requires service I recommend seeing Eddie and the team, they’re professional, proficient, and the service is 5x5!
Brandon Barnes
May 17, 2023
5
Best experience ever mohammed abdelwahab was so helpful .he gave me a great deal so happy to leave today with my new car 😊😊😊
Asma Sayf
May 17, 2023
5
My rear seat was damaged in a crash so I chose this dealership for repairs. Here I met Joel, a service advisor, who was really attentive and serious. He checked my vehicle carefully and patiently contacted the insurance company. For every question I had, he answered seriously and completed the repair of the vehicle in a very short time. I am very satisfied with the service of this dealership.
Apple Sun
May 17, 2023
5
I come 4 times to this location, Adam was very helpful and responsive for all my questions. I recommend to visit this location in Irvine, Auto Nation.
Ali Khan
May 17, 2023
5
Buying a car with AutoNation Toyota Irvine is absolutely perfect Mr.Mohammad Faisal and others are very nice, professional and always help you think ahead of time. It’s a 7 stars customer service. Mr.Faisal was super friendly and helpful. He took me to a test drive and make sure his customer goes home happy with a new vehicle that they liked. He helped me throughout all the paper work and finances details I highly recommend him to anyone looking to buy a car. Thank you so much AutoNation for this great experience.
sepehr sorouri
May 16, 2023
5
Good
peiyan wang
May 16, 2023
5
Natasha was awesome. She was super helpful through the whole service process and kept me updated on my cars status.
Tim Hackney
May 16, 2023
5
Service was fast and friendly. James was very helpful.
Norman Chen-Liaw
May 16, 2023
5
Had a great service experience, Natasha was incredibly helpful and professional! Definitely recommend!
Michalynn Brown
May 16, 2023
5
I love coming to Toyota of Irvine even though it is out of my way I rather bring my car here. Toyota of Irvine has always made me feel at home, I can say that I truly trust them and their service department is always fast and convenient . Natasha Opperman has always taken good care of me and my vehicles. I recommend them to all my friends and family and they are truly satisfied. Keep up the awesome work !
Jovan Rosales
May 16, 2023
5
Natasha was my advisor. She was thorough and very nice to work with. I was able to pick up my car on time and get home to my family for dinner. I would recommend her to all my friends and family!!
Henry Chang
May 16, 2023
5
The new management in service department really made a difference!
Haibing Qiao
May 16, 2023
5
Due to Natasha, the experience was great. I will continue to be coming to Toyota Irvine.
Faith Dyer
May 16, 2023
4
Estoy muy contenta con el trabajo que realiza!!
Elizabeth
May 16, 2023
4
Good service and efficient
Dave
May 16, 2023
5
I had a great experience thanks to Natasha! The service was excellent!
Christian Britton
May 16, 2023
4
I would like to first thank Scott Anderson, finance manager, for his amazing help and going beyond and above for me after I had some concerns with my purchase, David Latifzada sales associate wasn’t as helpful unfortunately he didn’t respond to my emails not once.
jesse gracia
May 15, 2023
1
Customer service is terrible. They cracked my windshield and although they replaced it, I had to make several calls and keep reminding them that I had an appointment for which I needed my car. The salesperson then tried to tell me I would be in violation of their loaner contract if I kept the loaner vehicle for more than a day and she wouldn’t promise me that my car would be completed in a day! Gees Louise!
Venita De Souza
May 15, 2023
5
Thank you for being straightforward with your offer and how easy the process would be. I could not have been more impressed.
Tim Weller
May 15, 2023
5
Joel was very helpful and attentive to my needs, he made sure I was satisfied with the work done to my vehicle. I would recommend anyone with a toyota to service there car here!
Nick Saba
May 15, 2023
5
Seller was very helpful and friendly. Great customer service and answered all questions.
Juan Orta
May 15, 2023
5
Rick Sanchez was super helpful! He made the process of selling our car so smooth and easy! If you need help buying or selling a car, I absolutely recommend going to AutoNation and asking for Rick!
Erin Del Toro
May 15, 2023
5
Very easy to make a reservation and get service for the car. They operate the full day on Saturdays and slightly shorter Sundays, entirely convenient. Only one very minor issue on my car that in reality, likely not dealer fixable anyway as I think it's a software glitch: Not sure if my car is equipped with a compass, but the compass on the MID points only North, never changing & the compass is not always displayed.....it is so minor, it does not affect the car's operation, I just ignore it.
Dendu Liong
May 15, 2023
5
Marleen was great and helped us find the exact car we had wanted for over a year. We appreciated everything she did for us!
Carli Corliss
May 15, 2023
3
Love my Toyota. The oil change was ok, but I had a Nissan before and they always cleaned the car after oil change. I guess I got spoiled and thought I would receive this service at the Toyota dealer as well. Nothing wrong with the service. Just not 5 stars.
RobertaL
May 15, 2023
5
We were looking for Prius Prime and we met Stewart Rodell. He is so friendly and helpful guy. Buying a vehicle is not easy in this current market. But Stewart did his best to make it happen and satisfy our expectations. Highly recommend Stewart Rodell at AutoNation Toyota Irvine.
Sachin A A
May 14, 2023
5
Adam was a great salesman
Kyle Fehrenbach
May 14, 2023
5
Your associate Nico Monge was very prompt helpful and got me the best amount for my 2015 KIA Optima. I will surely recommend him and Auto Nation. Thank you so much.
Isabelle Angulo
May 14, 2023
5
Stewart was very helpful
Connor Reid
May 14, 2023
5
A pleasure to work with. Made it very easy for us.
Connor Reid
May 14, 2023
5
Tom is wonderful, and Sean is a great manager! We fully recommend them when purchasing a Toyota .
john wierenga
May 13, 2023
5
All transaction smooth. 5-star service provided by Jacob. Having to pay directly from the service advisor’s desk is not only convenient but also efficient.
Maria Vs
May 13, 2023
5
I got the price and details over the phone and email. At the beginning my wife and I thought that this was too easy to be true but worth the effort to check it out. We headed out to Autonation Irvine, we have already visited other Autonation centers during our search for a new vehicle just to find out that the information provided to us changed upon talking to the sales reps, so disappointed. However to our surprise the vehicle was there, at the price quoted, and reserved for us to drive test it, we like it, and we made a deal. We needed to negotiate our trade in value though but reached a good deal. First time I don’t get upset while negotiating a new car purchase. And their sales rep, Faisal, is still following up with us and responding to our questions. Great job there!!
Luis Munoz
May 13, 2023
5
Stewart Rowell is nice man
Irusha Niwantha
May 13, 2023
5
Don Robertson was absolutely amazing. Outstanding Salemanship, we weren’t even looking for the type of car we got, but he knew exactly what we needed. Also if you have a chance make sure to always choose Toyota, their cars last significantly longer than any other car I have had
DoughBoi
May 13, 2023
5
Jennifer and Tom made the purchase process quick and easy. Both were very friendly and provided amazing customer service making the transaction a seamless one. Would recommend Auto Nation Toyota Irvine to all looking to buy a new ride.
Dina Reischman
May 13, 2023
5
Nothing special. Regular service. In the last year or so the cost of service has skyrocketed. I have no experience with another Toyota dealer in that I purchased this car from this dealer and have had all services by them. They also performed all services on my 2006 Prius. This dealership is clean and tidy. It has a very decent customer waiting room. Their method of keeping me informed of the status of the service, as well as additional items recommended is via text - very convenient. The service writer was professional. The fact that I have not tried another dealer speaks for itself. Although I'm now tempted to price shop other dealers.
6 Lug Nuts
May 13, 2023
5
First experience at a dealership and Deam made it easy
Victor Lopez
May 12, 2023
5
It was very easy to schedule service online. Drop-off was well managed and quick. Their pick-up and drop service is a great benefit and I appreciate that everything was done on time.
Jayant Sharma
May 12, 2023
5
This is My fourth time to Buy the car from this dealership.The perfect salesman name is FAISAL KAZIMI and The best manager name is RAID BATAINH . They all gave me a huge help about my car trade and get a new perfect car. Thank you guys doing very good job .I appreciate everything!
JAYE WANG
May 12, 2023
5
Toyota Irvine was a great experience. From their service with a smile and comfortable waiting area to their professional and knowledgeable auto technicians. I especially liked their video walk around and update that they sent to my phone. I’ve gone to other Toyota dealerships in the area and Toyota Irvine beats everyone hands down.
Eric Sellona
May 12, 2023
5
Faisal was a great help in purchasing my new vehicle. Also directed me in the right direction to get a good rate on car insurance. Thanks auto nation Irvine I’ll definitely tell others about your team. Appreciate it.
Ci
May 12, 2023
5
Amazing
Andre Payawal
May 12, 2023
5
This Dealership / Location Treats all Equally. Both the Sales Team, n the Finance Team provide absolute Attention / Care for all individuals who walk into this Established Auto Dealership to Acquire an Automobile . . . . ( - :
ARASH MOSLEHI
May 12, 2023
5
Braulio Ramirez, the Service Consultant, who handled my request for regular maintenance was so helpful, respectful, courteous and knowledgeable. He answered satisfactorily my questions. He is surely an asset to Auto Nation, keep up the good work! God bless and more power to Auto Nation Irvine.
Vickee Pestelos
May 12, 2023
5
VERY HELPFUL AND QUICK SERVICE.
ivelisse Olivo
May 11, 2023
3
Took way too long
Philip Works
May 11, 2023
5
非常好
Linda Wu
May 11, 2023
5
Israr was the best! Great communication and service. Highly recommended
Aaron Liou
May 11, 2023
5
I had the 30,000 mile service on my 2020 Toyota Corolla Hybrid last Saturday. I was told service would be 2 to 2.5 hours, but got my car within 90 minutes. Got video of the inspection on my phone. Very informative. Natasha was very friendly and helpful. They also gave me a 20% discount on the service.
Bonnie R
May 11, 2023
5
I was very surprised of this location and services. The place has been remodeled during last couple years. The area where I entered was very clean and organized. The waiting room was clean and very convenient. They had places for people to work with their laptops or computers, they have complementary coffee, chocolate and tea with snacks. The person who was assigned to handle my car oil change and filter was polite and professional in his job. I worked with my phone while I was waiting in waiting room. The time passed so quickly for me and my car was ready. Thank you AutoNation Irvine.
Solomon Mishkanian
May 10, 2023
1
It was awful doing business here. Everything took forever. I was there from 3pm until 9:18pm. Mind you, they close at 9pm. This has taken the trophy for “longest time spent at a dealership purchasing a car”. Everything was going at a snails pace. I knew exactly what I went there to get, I didn’t need to look around or even take a test drive. I just wanted to get straight to the paperwork and get out of there. I bought a RAV4 at Toyota of Orange in July 2022 and it was about an hour and a half. I bought a Jeep at Mcpeeks in Anaheim in September 2022 and that took 1 hour. I went to Carmax in April 2023 to get an i3 and that took 2 hours. The only reason I did not leave and go somewhere else is because this was the only place that had the car I wanted and was close.
Rica Quintana
May 10, 2023
5
Amazing guy honest and made it a great experience we bought a Toyota Corrolla he was very knowledgeable
Neal Morrow
May 10, 2023
5
I’m one of the unfortunate many whose catalytic converter was stolen. Luckily I had one of the best car service experiences of my life with Victoria at AutoNation Toyota to get it fixed. From start to finish, Victoria was knowledgeable, friendly, professional, and clearly cared about me as a customer. She kept me informed via text throughout the repair. And even though catalytic converters are currently on a 2-6 month back order, mine came in after only a month! I would absolutely trust Victoria and Auto Nation with my car again.
Faye Mo
May 10, 2023
5
Good experience, prompt communication
Dr. Aguiluz Office
May 10, 2023
5
Stewart was so helpful to my son who was reading his car in. He is so knowledgeable and really kind. He really cared about helping my son figure out the best deal for his car buying. So appreciated !
Diane Colvin
May 10, 2023
5
Joel Avila Navarro, was my service advisor at Toyota in Irvine. He was most helpful and timely with getting my car serviced. All details were explained and he answered all my questions. I would highly recommend him.
Cheryl Kimmel
May 10, 2023
5
Andy was excellent throughout the entire sales process And Arthur in Finance was fantastic!
Bill Maloney
May 10, 2023
5
Had a great experience, Jacob was super helpful with everything, definitely requesting him next time I go back.
Ben leonard
May 10, 2023
5
Excellent! Highly recommended! Ask for Tom or Abe and they will take great care of you!
Alvin V
May 10, 2023
5
Stewart Rodell was great, I came in after my lease was up and he helped me get the best deal possible. Pointed me in the right direction to take and I walked out owning my car!
Alex Colvin
May 10, 2023
1
Just an oil change with a first of the day appointment. Estimated time 2 hours. Took almost 4.5 hours. Tried really hard to up sell other services after making us wait 3 hours, which I had to ask what was going on with my service before getting answer. Other people came and left that was after my appointment.
Not Happy
May 10, 2023
5
My service advisor, Oscar Masias, was very helpful and friendly throughout the entire service process. He provided updates frequently and was always quick to get answers for my questions and concerns. The process was lengthy due to slow insurance response, but everything was very smooth at Auto Nation's service end. Thank you very much.
Ken Hamblin
May 10, 2023
5
Andy was super helpful teaching me all the features of my new RAV4! Such great customer service.
Annette
May 10, 2023
5
Stewart was the best. He was on top of his game. He help us fine the right car for us. He the best
jennie torres
May 9, 2023
5
Easy to set appointment
Seann Kionn
May 9, 2023
5
I like how toyota irvine do their service. They do it in a timely manner and really give the best that they could offer. I want to thank Mr. Del Nakar for always attending for my car needs from leasing to eventually buying it.
Janice Verallo
May 9, 2023
5
Friendliest and most honest experience! Raid and Huan provided the most patience with me while test driving and deciding on our new family highlander. They both helped make the decision easy with great explanations and up front clarity with all my questions. Thank you for your help and guidance, and the best deal too.
Habib Charbel
May 9, 2023
5
Calm, clean environment to purchase your vehicle. Wonderful salespeople greet you and are knowledgeable and ready to answer any questions you have, while you enjoy a cup of free Starbucks coffee they have for you.
Destiny Parker
May 9, 2023
5
I went to Toyota of Tustin, they dented the vehicle back end when they had it for several days for a trailer hitch install, so I came to Auto Nation for my RAV4, they are thorough, in line with the warranty and service requirements, but very communicative.
Nathan Lynch
May 9, 2023
5
The service was quick and reasonably priced. Great service.
WAKAKO Takahashi
May 8, 2023
4
Was there for 3 hours and did not get any updates about maintenance progress until they were done. Other than that, the space is clean and accommodating for a long wait. There is office spaces where you can do work while you wait, and available wifi. As well as snacks. Definitely recommend to bring school work, a book, or something to entertain for the wait, and a lunch!
Nirvana Delev
May 8, 2023
2
Some staff not very friendly. Because I used the Auto Nations coupon for oil change, no one checked the windshield dtergent cleaner level. It's all empty. I asked for status of tires, no estimate was provided. I'm now wondering what kind of iol was used and whether the oil filter was replaced. Not very happy with this recent experience at Auto Nations service center.
Hamid Arshadi
May 8, 2023
5
Great service, completed on time
George Schnitzer
May 8, 2023
5
Service was great, Natasha was amazing. Will go back because of her.
Faith Dyer
May 8, 2023
5
I needed a new truck so I came to see Eric and Raid, both super cool guys that were very professional and helpful. Having bought cars before, it’s not always a pleasant experience, however. Buying here with Eric and Raid was great - smooth and easy. Hands down the best experience to-date. Eric and Raid didn’t make me feel pushed or pressured and they patiently answered all of my questions and concerns. If you’re struggling to find the right car at the right price, I strongly encourage you to come these guys.
Derek Greer
May 8, 2023
5
I needed a new truck so I came to see Eric and Raid, both super cool guys that were very professional and helpful. Having bought cars before, it’s not always a pleasant experience, however. Buying here with Eric and Raid was great - smooth and easy. Hands down the best experience to-date. Eric and Raid didn’t make me feel pushed or pressured and they patiently answered all of my questions and concerns. If you’re struggling to find the right car at the right price, I strongly encourage you to come these guys.
Derek Greer
May 8, 2023
5
Stewart and the staff were very accommodating and welcome!
Justin Dinh
May 7, 2023
5
I’m so happy for the Outo station Toyota irvine because they have good customer service all time and thank you so much from seann kionn because he has happy face all time and he doing best job on customer service .
Babak Khodadadi
May 7, 2023
5
Stewart was very helpful.
andrea VanRy
May 6, 2023
5
5 stars for David and Eric with yet again the best service.
Virginia Sierra
May 6, 2023
5
Stewart helped us find the right car for my family. He went above and beyond our expectations.
Shekineah Bastrom
May 6, 2023
5
I had a very positive experience at Toyota of Irvine. Stewart was very helpful, and friendly. He made the car buying experience remarkably easy. I feel great about the car I purchased there.
Shekineah Bastrom
May 6, 2023
1
Not good services from AutoNation, untrustable!
S Hu
May 6, 2023
5
A few months ago I bought a financed car here, I was fortunate to be attended by Mark Corbett. With all the patience in the world he explained every detail and even drove and test drove the car himself when I told him about some details I had noticed while driving it. Every inconvenience that could arise in the negotiation Mark solved it, after closing the deal I wanted to make some changes by analyzing some details and again Mark got everything done as I asked him to. I have had the opportunity to buy several cars in a dealership and I had never felt the kindness and confidence that Mark gave me at every moment. Even details that no longer involved Autonation regarding some payments that I was not clear about, I asked him for help and he quickly guided me on the best way to solve it, answering my calls, emails and messages immediately. I know there are very valuable people at Autonation without a doubt, but I really recommend you to ask for Mark Corbett, he will help you choose the best car and the best financing option.
Raul Jimenez Escoto
May 6, 2023
5
Stewart was amazing. He took the time to show us multiple vehicle options and went through each one letting us test drive. He made an intimidating process so pleasant and exciting. Thank you Stewart!!
Paul Opsteegh
May 6, 2023
5
Ozzie and Shawn were amazing in helping me find my new car. They were super patient and willing to work with me to find something that works, and were not pushy at all. I felt very comfortable with them and I would highly recommend working with them if you are interested in a car or even just have questions. Thank you both!
Jamie Tang
May 6, 2023
5
Shawn and Ozzie were great to work with. Very pleasant experience with test driving and buying a new car.
Jade Tang
May 6, 2023
5
Ozzie and Shawn delivered excellent service and will definitely come back again for our next car purchase.
Dennis Chen
May 6, 2023
5
Abe was amazing with my husband and me today. Very knowledgeable; answered all of our questions; and was very patient as we worked through pros and cons of our various options. We reserved a Highlander today. Can’t wait for it to come in. Thanks, Abe, for all of your terrific help today!
Becki Procsal
May 6, 2023
5
David and eric amazing service!
Ashley Rojass
May 6, 2023
5
I brought my Sienna in for regular maintenance and Eddie, the service advisor, was extremely helpful! I expected to wait up to two hours for the car to be finished with service. However, it was finished in 30 minutes! Wow! Never have I experienced such quick and efficient service at a dealership. Thank you for making this service appointment so easy, Eddie!
Amy Fenelli Ciftcikara
May 6, 2023
5
Straight to the point, no messing around.
Happy Luis
May 6, 2023
5
Faisal was very helpful and answered all questions. I would definitely recommend going to see him if you’re interested in a car.
Danielle Pinedo
May 5, 2023
5
Stu And Arthur and Eric yum is the best in the west!!!!!
Cameron Carpenter
May 5, 2023
5
Dear Joel; Thank you for providing customer service to me. We are going on eight years my beautiful RAV4 has been cared for by the Toyota Autonation service department. You treat your customers excellent and REGULARLY GO above and beyond in all measements. Thank you, Joel Thank you to the Toyota Autonation Mechanics, again.
Ropeman
May 5, 2023
5
Alex from the Irvine location is amazing. We had such a great experience the first time, that we decided to come a second time to sell our other car. We always feel so heard, and Alex is just always so professional! Thank you Autonation, Alex is an asset to your company!
Melissa Alvarez
May 4, 2023
5
Joel was very professional, patiently explaining the details of the optional services to me before he told the technician to proceed. He did not try to pressure me into paying for additional services that I did not want. Joel has been my service advisor several times, and each time he consistently provided honest feedback to any questions or concerns I had about my car. I look forward to having him service my car again
Kelvin Ng
May 4, 2023
5
On time and well done
Happy Cust.
May 4, 2023
5
Had a great experience from Nico, Alex and Mark the GM. What a great agency, a pleasure to do business with.
Karen Ezroj
May 4, 2023
5
Professional team who really go out of the way to serve their customers. Amanda was fantastic! Don the driver who picked me up and returned me to my location was exceptional.
Marcia Mike
May 3, 2023
4
I was very pleased with Amanda. She knows her business. She is excellent at it. My problem is with AutoNation. They are high priced. They recommend service that is not yet needed (engine air filter), their policy is pushy. I still don't know all of my car's features because the salesman got me out of there so fast so he could move on to the next victim. So, unfortunately, when AutoNation recommends repairs that I need, I take it to another repair shop for verification. If verified (shocks) I buy price, which is usually the other place, unless A.N. has a great coupon offer.
Sally Ingmanson
May 3, 2023
5
Very satisfied with their service.
ruth lagus
May 2, 2023
5
They gave me a good deal.
behrooz namiri
May 2, 2023
5
Our experience here has been extremely wonderful and pleasant. Huan helped us find the right car and kept us updated on the process. When the car arrived, he was very thorough in his explanations and showed us all the different features of the car. Big thank you to Huan for being awesome and going the extra mile for us!
Kimberly Kim
May 2, 2023
5
Alex exceeded my expectations. It is a very deliberate process but the results were great
Eric Lambiase
May 2, 2023
5
Generally, I don't do my oil changes at the dealer, but a coupon gave a very reasonable discount. It was easy to schedule online. Overall experience very efficient.
D Jong
May 2, 2023
5
Sales person was very helpful. Knew all the details of SUV very well. Made it easy for me to choose the vehicle i wanted.
Byron C
May 2, 2023
5
Great place! Very friendly and attentive service. Would come back next time!
Siun O'Mahony
May 1, 2023
5
Amazing experience and very easy to work with. Come on down and see Ozzie, he will take excellent care of you.
Robert Michael McGinty
May 1, 2023
5
A wonderful buying experience! Autonation Irvine is my new favorite toyota dealer. Dean is very attentive with our needs he is the best!! highly recommended!
Robert Jay Olaguer
May 1, 2023
4
Stewart Rodell greeted us even before we walked into the building, offered us coffee and showed us to the restroom to ensure we were comfortable. He quickly took us to the vehicle we were interested in. Took us to a test drive and we were convinced. We bought the car!! It’s not a 5 star as we only got 1 key fob but they gave us a note (I owe you) for. The second key and the radio works but the usb doesn’t.. so we have to take it back to fix it.. overall very happy with my purchase! Thank you
Lalli M
May 1, 2023
1
Come here the first time for oil change with a $30 coupon. The dealer guy Eric never calls back to confirm that my car is ready. I have to call him to confirm whether the car is done. I asked Eric to make oil change done as quick as possible, and I waited almost more than 3 hours with no phone call back from him. Thank you Eric for the horrible experiences. I WILL NEVER COME BACK HERE AGAIN and I will go back to Vavoline next time.
Hung P
May 1, 2023
5
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George Choura
May 1, 2023
5
The consultant, Eddie, was professional and informative. He completed all paperwork and followed up with the service team to ensure the best and most timely service.
Fouad Joubi
May 1, 2023
5
Working with my service manager Eric R. has changed my view about this dealerships service dept. Eric is honest and has great communication.
Brian Lau
May 1, 2023
5
A wonderful buying experience! Autonation Irvine is my new favorite toyota dealer. Dean is very attentive with our needs he is the best!! highly recommended!
Rj Olaguer
May 1, 2023
5
Great Experience. Recommends family and friend. Raid , Shawn , Mark Mehta and Pouya made it very easy and simple process.
Mohammad Faisal Kazimi
May 1, 2023
5
I had a great buying experience and when it was time for my oil change, it was fast! Everyone is very nice and professional at Toyota Irvine
Mary Sullivan Sardegna
May 1, 2023
5
As always, Joel is the best service writer and our experience having two cars serviced last weekend with him was excellent. Joel made certain all of the details were taken care of, was thorough, and provided status updates throughout the process. He even had the cars detailed and looking better than they did when they arrived for service! Just a great experience in every aspect and I highly recommend this dealership because of service writers/reps like Joel who really care about providing high-quality customer service.
Mike
May 1, 2023
5
The service was great and all the employees were professional and friendly.
Aide Gamboa
May 1, 2023
1
Update(2023-04-30): Car quality: Poor quality on the Taco. 1. There's a rattle on the passenger side 2. Window on that side also squeaks when it goes up and down. 3. Trunk rail on passenger side isn't even so when I installed tonneau cover, it was reveales it was bent oddly. Needed to curl it inward to match the rest of the pattern. 4. REAR DRUM BRAKE!!! Do not buy a Tacoma. Just went in to get the oil change and the inspection reviewed that rear brakes needed replace..... There's only 10k miles on the car and the brakes already needed replacement, technician said its due to it being a heavier vehicle.... My civics still running at 120k with bone stock OEM.... Anyhow read alot of Taco Forums and they said thats weird cause majority reported an average of north of 100k... BS, Toyota you are trash. These 2023 models all inflated with higher price tag and cheaper parts. What was a dilemma in the beginning and thought was solved, is still unsolve. 50+ days later and this place is NOT RECOMMENDED at all for your dealer. Cancelled the warranty and maintenance and still no refund. Was told to wait 45 days at most. Finance manager should have a career in dodgeball cause his dodging skills are amazing. Horrible finance and customer service. Finance managers all say they can't cancel another finance managers deal.... (Corporate for AutoNation is trash to let this business procedure slide.) Horrible getting sent around, sales, to finance, to sales, to finance.... Call your finance manager..... as if I magically could pull his contact info, had to ask 3 times...... These guys hang up the phone and transfer you faster than a Usain Bolt.
Yer Her
Apr 30, 2023
5
Very pleasant car buying experience. Quick and easy and no pushy sales. Highly recommend.
My Le
Apr 29, 2023
5
I worked with the advisor Joel and it was a straightforward, easy visit. They have added nice features like emailing my cars report and sending videos of work that may need to be done on my car during the visit.
Caleb Benjamin
Apr 29, 2023
5
We worked with Ozzy today and he was so personable and helpful. We felt like he was on our team and he helped us find a car that fit our needs!
Ashley Crosby
Apr 29, 2023
5
Experience was great! Never met my salesman (Faisal) until the day I picked my new vehicle. But he was helpful and answered all my questions throughout the whole process. He even took pictures of the truck (for insurance purposes). Overall good experience
Cgomez91
Apr 29, 2023
2
Did 10,000miles free maintenance. I live 45 miles away, but I was willing to go because dealship includes a carwash. I confirmed it with advisor on the day of my appointment. After my maintenance car was unwashed without giving me a consent, until i went back to them, they explained that the carwash broke down, I was like....totally unacceptable, was told that would wash the exterior, and also wiped down the interior for customers. So the exterior couldnt run thru the wash machines cuz it was broken, but Interior wasnt even wiped or vaccummed? Exuses.....
Steven Chan
Apr 28, 2023
1
This is absolutely the worst experience I have ever had. I initially purchased a preowned vehicle with them in September of 2022. Along with my purchase I had added an extended warranty to the vehicle and after selling my vehicle I contacted the finance department and I was emailed a "Cancellation Form" to which I signed electronically and sent back and two months go by and no answer from them. I contacted their finance director who apologized and stated that they might have lost the cancellation form which obviously a made up excuse. I was told to to email it back again in Feb and it is now end of April and still have not received my refund check.
Mikhael Mikhael
Apr 28, 2023
5
Yun and David @ Auto Nation Irvine help me out with my purchase. The customer service was great .
Jackie Smith
Apr 28, 2023
4
Repairs took a lot longer than what I would've preferred but looks like the mechanic did well to make it all work so far.
Michael Lopez
Apr 28, 2023
5
I sold my car recently and Nico made the process very smooth and easy. He was friendly and professional. Thanks for great service.
Nina amjadi
Apr 27, 2023
5
Manny Moreno sold me the Toyota Avalon hybrid limited 9 years ago. Then, shortly after the sale he moved to the service department where he has graciously and efficiently provided the advise for servicing ever since. Best advisor and car I've ever had
Gary Boyles
Apr 27, 2023
5
It was a great experience having Kirk to assist me, never thought that it will be beyond my expectation. Hope all of the Toyota employee are just like him especially those in the Service center.
Emmanuel Say
Apr 27, 2023
5
The climate control on the driver side of our 2018 Prius Prime wasn't blowing. I went to a nearby dealership that tried selling me tires before even evaluating the issue. I declined and made the longish drive to Toyota AutoNation in Irvine. Both dealerships wanted about $200 to diagnose, as it involves getting under and into the dashboard I would only trust to a dealership. I was told it might take until late afternoon for an answer after arriving at my 11:30 AM appointment. I think it was a little after 2 PM when my advisor said the technician found a stuck internal motor that spun upon diagnosing the problem, so it was decided to put the car back together hoping it's a glitch. The alternative requires major replacement of part of the climate control system at a substantial cost. Unlike the other dealer trying to upsell me with tires, I am extremely impressed and thrilled with the honest evaluation of the problem and fix at the reasonable cost of the diagnosis. Kudos to the service technician, the advisor and AutoNation Toyota management/ownership in Irvine for being honest dealers! With the dash apart and an expensive repair, I could have easily been taken advantage of. This experience solidifies my trust with AutoNation Toyota in Irvine -- and I drive there from another county because of their honesty and reliable service. I'd add a 6th star to this review if I could!
TemeculaPaul
Apr 27, 2023
5
All Good! my Camry was Serviced under an Hour and Thank You Mark the GM for Resolving The issue.
PJ
Apr 27, 2023
5
I had a great buying experience at AutoNation Irvine. I called about a used vehicle and they had it ready for me to check out and test drive by the time I arrived. My sales associate George and financial specialist Scott were very helpful and friendly throughout the whole buying process. Thank you both for making the purchase as painless as possible. I would definitely recommend this dealer. Very nice site and a smooth purchase operation. I also appreciate the service guarantees they put on the used vehicles they sell. Very happy with my choice!
Anonymous
Apr 27, 2023
5
Excellent service. Eddie Dola is amazing to work with. Very knowledgeable and helpful. 5 stars deserved.
P Nanda
Apr 26, 2023
5
Jacob, my advisor was very clear and helpful throughout the entire process. Kudos to Jacob, very pleasant to work with him
Lilliam
Apr 26, 2023
5
Took my vehicle in for 20,000 mile maintenance and free inspection. They also performed a wheel alignment and air and cabin filters change. Everything was done well ... and quickly.
Jeffrey S
Apr 26, 2023
5
Wonderful service and help by Stewart, the sales associate who helped with the car purchase experience. He was honest and helpful and not pushy or used uncomfortable sales tactics.
William Alves
Apr 25, 2023
5
No games or gimmicks like the competition. They all earned my business through pricing, customer service, flexibility, quality, and execution. My family and I are very happy with our experience with Autonation.
Rick Hernandez
Apr 25, 2023
5
The fastest service that I've ever had for my Prius prime. Very clean salon, delicious lunch (waiting room), and honest prices! Thank you!
Nikolay Shikunov
Apr 25, 2023
5
Israr, he is so nice and always explained what is problem and why do I need to do that or when is the date to change for it. Everything is good
Hanbyeol Seol
Apr 25, 2023
5
Very happy with service representative Mr. Gilbert. He is very friendly, great knowledge of his job, he always try keep customer updated while waiting for car for repairs.
Farid Yazdani
Apr 25, 2023
5
I made an online appointment for same day service (Saturday) for an error message identifying a malfunction in the Drive Start Control System. We dropped the car off and had a brief review with the CSR Natasha. Natasha called several hours later with a diagnosis. She also texted a video which showed other items which required attention as well as the status of tires and brakes. The video was appreciated as we agreed with the extra service items without the feeling of "being taken". Overall service was excellent.
Ed Kurinsky
Apr 24, 2023
5
Servicio rápido, personal muy amable, lo recomiendo.
Francisco Javier Valencia
Apr 24, 2023
1
Beware of the salesperson (Xianhuan Li) pitching a gift of a cooler when you purchase a vehicle from AutoNation Toyota Irvine. It's a dealer markup that they disguise as a gift. And they had no coolers!! Three weeks after purchasing my new Tundra nothing! And no status when asked from dealership. $2,800.00 dollar markup. Shady salesperson and dealership.
Shady guys
Apr 24, 2023
5
This was probably my 2nd best service experience since I've owned my tacoma, alot had to do with my service advisor , the tech I had this time did a great job too. I would recommend any Toyota owner to set appointments with the same service advisor
Adalberto Acosta
Apr 24, 2023
5
Had a terrific experience purchasing a new RAV4 Hybrid. Del was awesome at keeping me posted on the car’s arrival and going through all the technology. Appreciated the great service!
Mary Noakes
Apr 23, 2023
1
I walked in to buy a car at Irvine AutoNation and met Eric. The service was with a careless attitude. There are complement services that come with the car I was not told by him. When asked by finance why he said "I needed the money" in front of me and finance.
Christopher Nguyen
Apr 23, 2023
5
I’m happy to buy new car from Del & Eric. You guys are very kind and helpful. Thank you very much!!
Aeran Yoon
Apr 23, 2023
1
I bought My Camry back in 2021 due to Corona Virus couldn’t go for the yearly service. My Camry as of today 03/2023 has only 3000 Miles on it. Before I brought back for service I called the Corp Service Dept. and I specially asked if I have to pay any fees they put me on hold to double check to be sure and then they inform me that I don’t have to pay for Oil Change or any service sine my car is still under warranty since has only 3000 Miles on it. But when I was at your Location they charge me for the oil change. Im very Unhappy about this and that's the worst service and worst experience I ever had with a Irvine AutoNation Toyota dealership. I Do Not Recommend them at All!!
PJ_Irvine
Apr 23, 2023
5
Very detailed explanation, very friendly, very high quality car, I love it!!!
王者
Apr 22, 2023
5
friendly, and fast service
Vince Novales
Apr 22, 2023
5
Professional and good service
Jack Lim
Apr 22, 2023
1
Explain not clear not respond that talk , give the estimate trade in so low , the document take from CARFAX just show not allow to keep , never go this place my recommendation
Ngak Chan
Apr 22, 2023
1
First, I asked to be put with a NEW advisor, not someone I?ve had before. FAIL! Upon reading my paid invoice, it says I declined certain service even though I NEVER had a discussion about all the things I supposedly declined! What else is new. I only go to this place because it?s closest to home. Finally, asked for help to clear stations on my radio, can?t seem to get help from anyone, including google
Claudia Adamczyk
Apr 22, 2023
5
Easy and relatively fast service (wendesdays are best) with shuttle service within a certain radius. Perfect for leaving the car to get serviced while you are at work in an office nearby.
Bryan Lee
Apr 21, 2023
4
Excellent communication, customer service, and work. My car up to date on maintenance now and I got new tires with the buy 3 get 1 free promo.
Angela Nguyen
Apr 21, 2023
5
Su servicio, y el tiempo de espera es mínimo
Omar Maldonado
Apr 21, 2023
5
Mohamed Abdelwahab was great to work with. I give him 5 stars
Gordon Tunberg
Apr 21, 2023
4
Great communication, customer service, and work on my car.
angelan
Apr 21, 2023
5
Great first impression! Excellent and speedy car service!
Raymundo Flores
Apr 20, 2023
5
My only issue, however slight, is that it took over 3 hours to complete the service and my appointment was at 7am so I could get the 1st service appointment. I've been a sales and service customer at this location for over 10 years so am obviously happy with the customer sales and service overall.
Pugga/Mugga
Apr 20, 2023
5
Braulio helped me with servicing my car and he was incredibly helpful and kind. I asked a lot of questions and he explained things with ease and helped me have a better understanding of the services that needed to be performed on my car.
Trinity Bryant
Apr 19, 2023
5
Joel Avila I has been our family service advisor. He has always given us his 100% attention, superb customer care and has been extremely knowledgeable, trustworthy and efficient. Thank you Joel
naz massoudnia
Apr 18, 2023
5
Excellent job by Joel in the service department. Did a great job coordinating the work done with my daughter on-site and myself 400 miles away. We’ve been there before and have always been satisfied with the service and communication. Thanks again.
Steve Orman
Apr 18, 2023
5
My wife and I resently were shopping for a used vehicle and found one that might be what we were looking for at AutoNation Toyota Irvine. Although at the end my wife decided to search for a lower mileage vehicle,Salesperson Don Robertson ,was very helpful and courteous and made the experience a very positive one.
Robert O
Apr 18, 2023
5
Son muy amables y te ayudan lo mejor que pueden pata ayudarte a resolver lo que tu auto necesita
Maria Nunez Merino
Apr 18, 2023
5
Shout out to Eric at the service department at AutoNation Toyota Irvine dude hooked me 🆙 great service!!!!!!!🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥
Adam Jordan
Apr 17, 2023
5
Professional and done right. Understood my need and met it.
william phillips
Apr 17, 2023
5
Huan was amazing easy and fast process! I enjoyed my experience with this dealership for it’s professionalism.
Tuyetmai Nguyen
Apr 16, 2023
5
Fast & Friendly- Stewart Rodell is your go to Sales Associate for all things Toyota!
Nicole Simetz
Apr 16, 2023
4
Attentive.
LagunaJ
Apr 16, 2023
5
Good guys here helpful and honest.
Rudy Doria sr,
Apr 15, 2023
5
I appreciate the service & the attention they give me. I especially appreciate them taking me home & then picking me up when my car was ready.
Rosemary Newman
Apr 15, 2023
5
The sales department at this dealership is great, go in, ask for Huan, he’s always treated me and my friends great and has always been more of a guide/friend rather than a “pushy sales guy”. 10/10 would go back to Toyota Irvine with Huan for my next car!
Patty Razer
Apr 15, 2023
5
Stewart was great and helped me with my car purchase. Answered all my questions and stayed late until everything was good to go. Go to him if you have any interest in buying a car at Irvine Toyota
Neth Dharmasiriwardena
Apr 15, 2023
5
The customer service and Professional support from our Sales Associate Mark was fantastic. Really looking forward to enjoying our new Tacoma
Howard Karjala
Apr 15, 2023
5
Very Great Customer Service from Huan, very friendly, not pushy, went straight for a test drive, and was very up to you. The complete opposite of trying to make a sale, but if the deal was good go for it vibe. Ended up going over Honda because of the great deal not to mention 10 times better service, which at Honda quite frankly were jokes. All in all definitely my favorite salesperson there, better title would be car expert and guide.
Chandler Hanson
Apr 15, 2023
5
Mohamed Abdelwahab was very straightforward, professional and friendly…And the process went very smoothly which I appreciate. Thank you.
Bloom Bloom
Apr 15, 2023
5
I brought my Camry for 25,000 miles service. The service advisor Braulio was very courteous, knowledgeable & helpful. I only waited for 1-1/2 hrs and the car was ready to pick up. It was an efficient and fast service.
Stranger
Apr 15, 2023
5
Joel at AutoNation Toyota in Irvine was my service advisor today. He promptly answered all my questions related to the service, and everything was a ken care of and the communication was great.
Barry Ghassemi
Apr 14, 2023
1
The service platform was designed based on the mileage & years of the running car by Toyota company. So, it’s not nice to take the advantage of making money by cheating customers regarding these factors. Alignment service is basically recommended based on the years and tires conditions and it’s not necessary to do it for the 3 years active car with tires condition Good and grade 7.
Payam la
Apr 13, 2023
5
I moved to southern CA and had my old car serviced at this location. After a year, I wanted a new car; a model that was extremely difficult to locate. They found the car I wanted, they made the transaction as easy as possible, but then the follow through after the sale has been beyond expectations. Big thanks to Sam and Mike!!!
Philip Ciralsky
Apr 13, 2023
1
The service platform was designed based on the mileage & years of the running car by Toyota company. So, it?s not nice to take the advantage of making money by cheating customers regarding these factors. Alignment service is basically recommended based on the years and tires conditions and it?s not necessary to do it for the 3 years active car with tires condition Good and grade 7.
Payam Layegh
Apr 13, 2023
5
Service was very easy! Toyota gave me all the information that was needed for for vehicle.
Glenn Hamasaki
Apr 13, 2023
5
Natasha Opperman, who I saw for the servicing, was outstanding. I look forward to having her the next time I need to come back for having my Prius serviced. I suggested to her that she bring up the need for 3 or 4 tables by the chairs in the waiting room. That can't cost much, and it would make the waiting room more useful to the customers.
Elizabeth Busick
Apr 13, 2023
5
I got a really nice car from the dealer. He helped me a lot.
Yi An
Apr 12, 2023
5
I never used to go to the dealer for service, but now I?ll never go anywhere else! The techs here are exceptional, even when really busy. From their customer service, to the quality of work, to the customer waiting area, I couldn?t be happier. And I really appreciate the work stations and free Wi-Fi. I actually don?t mind needing to get my car serviced. And if I can?t wait for my car, they offer a free shuttle service!
Holly Downs
Apr 11, 2023
5
Friendly staff. Explain what was going to be done to my car. Only things that I was disappointed in was that my car wasn?t washed as it had. Been done every other time I was in for service.
Barbara Patrick
Apr 11, 2023
5
Very good experience and friendly. Only thing is i had 2 coupons from their website and they didn’t accept them, they only did 10 percent off.
Melissa Montaño
Apr 10, 2023
5
Good experience at service, didn?t wait too long dropped and called me before promised time
John Thomson
Apr 10, 2023
5
Thank you Tom Hlousek, for all your help. I highly recommend you go see Tom if your in the market for a new vehicle. Tom was very tentative and answered all my questions, very responsive and friendly. Thank you Tom!
Olga Olazaba
Apr 8, 2023
5
I had the pleasure of working with Ozzie Reyes (salesperson). He contacted me by text and email a few times, nothing overwhelming and had a very relaxed approach to his business. The one time he called was to tell me they had a client back out of a order which was exactly what I was looking for. I purchased it! I will be recommending all of my clients, family, and friends to him. As for AutoNation Toyota Irvine, they are great. Managers are friendly and not pushy like other dealers I’ve been to. Highly recommend Ozzie and AutoNation Toyota Irvine!
Mike Trettin
Apr 8, 2023
4
Overall experience went well, no surprises. Jacob was welcoming, knowledgeable, and overall responsive throughout the entire service. I did leave with my vehicle lowered (suspension) but looked online that it was actually safer. Thanks Jacob, looking forward to booking with you on the next service.
NBKrueger
Apr 8, 2023
5
Amanda provided excellent customer service and answered all our questions.
Madrigals
Apr 8, 2023
5
I had the best car-buying experience in Toyota AutoNation. This was the easiest dealership I have worked with. Andy Vuong was the one who assisted me through the entire process. The process was very stress-free and pleasant. The best trait that I liked about Andy is that he is very straight to the point and very knowledgeable, and he made sure that everything was covered and explained. He is accommodating, he listens to your concerns and interests and he doesn't try to push anything on you. He is very professional and efficient. I walked out happy and appreciate the great customer service. The satisfaction was unparalleled - Andy Vuong definitely went above and beyond in every aspect.
JA
Apr 8, 2023
5
I had the pleasure of working with Ozzie Reyes (salesperson). He contacted me by text and email a few times, nothing overwhelming and had a very relaxed approach to his business. The one time he called was to tell me they had a client back out of a ln order which was exactly what I was looking for. I purchased it! I will be recommending all of my clients, family, and friends to him. As for AutoNation Toyota Irvine, they are great. Managers are friendly and not pushy like other dealers I’ve been to. Highly recommend Ozzie and AutoNation Toyota Irvine!
Captain Mike
Apr 8, 2023
5
My 2017 Prius Prime needed service. Beyond the normal fluids check, it was recommended I have a 4 wheel alignment and I presented my coupon saving me $60. The waiting room was comfortable and I was soon on my way home.
Molly Byock
Apr 8, 2023
5
I had the best car-buying experience in Toyota AutoNation. This was the easiest dealership I have worked with. Andy Vuong was the one who assisted me through the entire process. The process was very stress-free and pleasant. The best trait that I liked about Andy is that he is very straight to the point and very knowledgeable, and he made sure that everything was covered and explained. He is accommodating, he listens to your concerns and interests and he doesn't try to push anything on you. He is very professional and efficient. I walked out happy and appreciate the great customer service. The satisfaction was unparalleled - Andy Vuong definitely went above and beyond in every aspect.
JA
Apr 8, 2023
5
Had a great experience with AutoNation Toyota Irvine. We called to come in and see a used vehicle. Adam had is ready and waiting for us by the time we arrived. Answered all our questions. No wheeling, dealing, hassling or bargaining going on. Wry straightforward sale. Worked with us for what we needed. Super easy paperwork process. Great service. Thank you Adam and Mark.
Sarah H
Apr 7, 2023
5
Staff was helpful & friendly.Also very happy with price of car.
Guillermo Enriquez
Apr 7, 2023
5
Service agents courtesy and updates Shuttle service drop off and pick up
Dann Perez
Apr 6, 2023
5
Went in for routine maintenance, was easy to schedule and pripmt service.
Victor Velasco
Apr 6, 2023
5
Experience was great Oscar was a huge help fixing my car as well as extremely friendly and kind
Jacob Tyrie
Apr 5, 2023
3
Limited choices of tires. Took too long to get the job done.
Paul Chang
Apr 5, 2023
5
Best experience purchasing a car i've had. They make it very easy and are honest.
Andrew R
Apr 4, 2023
4
I got a regular maintenance service. When I arrived the center, The receptionist was kind and assigned the advisor very quickly. Th assigned manager explained the procedure and started the work quickly. The waiting room was not packed, and the service work was done earlier than the promised time. Overall, I was satisfied with the entire process of the service work.
Jae Choi
Apr 4, 2023
5
Very helpful and attentive to my needs.
Garysaleen
Apr 3, 2023
5
I loved the service and yes we purchased a toyoya tacoma 2023
Gigi Landaverde
Mar 31, 2023
5
My appointment was on time, everyone I met was courteous and friendly. I was notified of the repairs needed in a timely manner and when the car was ready close to closing time they sent a Lyft to pick me up and return me to the dealer.
Kathleen Squires
Mar 31, 2023
5
Everything went very well. They took a thorough look at my car. Manny Moreno explained everything needed for service. I will be back again.
Elizabeth Alcala
Mar 31, 2023
5
Oscar was great. He had me in and out quickly and then sent me a video report after. Awesome!
Janet Jay
Mar 30, 2023
5
Profound dealership. Del and Enrique provided Wonderful service. I purchased a 2023 Toyota Camry TRD. The entire process was phenomenal. My Camry was delivered from Georgia and arrived right on time when they told me that the vehicles would arrive. I paid cash for my Camry. AutoNation Toyota Irvine finance my extended warranty through Toyota. I couldn't be happier. Thank you AutoNation Toyota of Irvine !
Gerardo Perales
Mar 30, 2023
5
AutoNation is a super dealership in every way. Great and csring people that go above and beyond what one would expect. Professional, knowledgeable and polite.
Beth Waggoner
Mar 30, 2023
5
Very easy to schedule. Friendly people and great service. Good documentation on service performed.
Alan Smith
Mar 30, 2023
5
Victoria Spoonhunter was the most helpful, honest and caring service provider. She explained all the service charges in depth and even went to bat for me by asking her manager to honor a serving ce coupon that had just expired the day before my appointment. She was extremely helpful and engaging - a real credit to AutoNation.
Regina 23
Mar 29, 2023
5
Very nice and professional
Miles FF
Mar 26, 2023
5
Had a great experience with AutoNation Toyota Irvine. We called to come in and see a used vehicle. Adam had is ready and waiting for us by the time we arrived. Answered all our questions. No wheeling, dealing, hassling or bargaining going on. Wry straightforward sale. Worked with us for what we needed. Super easy paperwork process. Great service. Thank you Adam and Mark.
Sarah Hamano
Mar 25, 2023
5
James is amazing! It was a great excellent service - quick and professional.
Marcy Ga Carducci
Mar 25, 2023
5
I just purchased my new 2023 Toyota Camry TRD. I had a pleasant car shopping experience. Del and Enrique gave me a profound car purchase experience. I'm 100% satisfied and very pleased with the entire process.
Gera Pera
Mar 25, 2023
5
I would like to say this place you go to get your car. Rick went above and beyond to help me and family with our situation. Not five stars it like 100 stars. Go see Rick he will take care you like family. Thank you again!!!!!! A+++++ service
Najeeaya
Mar 25, 2023
5
Great salesman and close to home
Mike Anderson
Mar 24, 2023
5
Amanda Baker was Very kind and friendly and knew what had to be done with the car service
Michael Vaness
Mar 24, 2023
1
this dealership is horrible. they will sell you a 4runner modified with after market lift. the dam lift voids the warranty. hmmm they will warranty at their dealership but others won't. I was in sd with something was losse and the dealership would not touch it "liability" 🤔🤔🤔🤔🤔 took it back to Irvine, when I purchased the vehicle I was told I be given a loaner, that was a crock of 💩💩💩💩💩. they will tell you all kinds of bs to sell you the vehicle after that 🖕🖕🖕🖕🖕🖕. folks drive down a few miles down to San Juan capo Valley toyota, much better dealership.
Jason Jung
Mar 24, 2023
3
I?ve been here on 2 separate locations and had a pretty okay experience both times. The first time was to fix a safety recall on my camry. I worked with Eric that first time and he was great. It took pretty much all day (8am-3pm) to get my car fixed but they did it for free since it was a safety recall so no big deal. The 2nd time I came here was to take advantage of an oil change special they offered. This time my advisor was a guy named Israr or ?Eddie? who was way less nice than Eric or maybe he was having a bad day idk. I was quoted a 2 hour wait for my oil change which was a bit wild to me because I?m used to going to those 15min drive through oil change places to save time. It ended up taking 1hr 15min which was cool. The waiting room is pretty nice, there are a lot of comfortable chairs if you need to wait there. I ended up walking 10min to the 24 hour fitness down on Research and Irvine Ctr drive. All in all not the best experience here but not the worst either so yeah.
Jeremy Fajardo
Mar 24, 2023
5
My advisor Eric Rodriguez is the Best! Made today's visit a pleasure and pretty easy! Great service and Great Guy!! Take your Toyota to him, at AutoNation at Toyota of Irvine!!
Janice Lecharoen
Mar 23, 2023
5
Good overall experience🌞 long wait to see financial officer
Patti M
Mar 23, 2023
5
We bring our Siennas to this autonation and Manny is our service provider. He always tried to get us the best price for the service and works with us.
DianaUe
Mar 23, 2023
5
1st time Service on new Rav4 went well.
Terri Smalldon
Mar 22, 2023
5
Very nice experience. Victoria Spoonhunter in the Service Dept. was very helpful. She made sure all my car maintenance needs were completed.
JClarkJr
Mar 22, 2023
2
I like how the service items were reviewed first so that non-critical items could be definitively declined; however, the routine service took longer than expected, almost 3 hours for what should’ve taken no longer than an hour based on the past 11 years of maintenance appointments. Also, even though we had already determined what would be included in the service, there were multiple attempts to upsell based on mechanic’s findings even though I was clear about the service items and urgency to get to my next appointment. Lastly, I think prices need to come down a bit. That labor was too slow.
Toodles
Mar 20, 2023
1
B Ramirez was unprofessional and was trying to sell me $1350 service for 60k service. On phone I was quoted $250 and he said he has no idea who gave me the quote. I showed him the email and he was I don?t know. He then started to offer be alacarte service menu ?pls choose what u want? This was the worst dealership experience and it seemed this service rep was not interested in his job
Joe
Mar 19, 2023
5
Very good and thorough Tech Service who informs me of any problem with my car and repairs are prompt. Manny is very courteous and follows up on earlier requests from me. Bill Sutfin
Bill Sutfin
Mar 17, 2023
3
The service that is included in the 30K mile check up is not all necessary and is overpriced. I did however agree to it before I looked that up so I can't fault them that they didn't give me an accurate quote, although more than I would have paid with my regular mechanic. The personnel has always been very friendly and was quick to call me back.
N Fowler
Mar 17, 2023
5
Amanda was personable, knowledgeable, polite, and prompt in assisting me with service on my Toyota Highlander. She did an excellent job!
Caroline
Mar 17, 2023
5
Very fast, no tricks or games here, upfront sales
Jen1992
Mar 16, 2023
4
Staff were very nice and helpful but for a simple 15k service took longer than usual.
Navid Safavi
Mar 16, 2023
5
They ready good understanding and provide a good quality service of mechanical and efficient customer service Thanks Tony
Mauricio Araya
Mar 16, 2023
5
good work?The service staff is very patient and friendly, it is a good maintenance experience
Shanwen
Mar 15, 2023
5
Needed my driver?s side mirror repaired. The job was completed quickly and completely. No delays no hassles. Just quick efficient work
Jan Clarke
Mar 15, 2023
5
If you're in the market for a new or used car, I highly recommend working with Adam. From the moment I walked onto the lot, Adam was friendly, knowledgeable, and professional. He took the time to listen to my needs and preferences, and helped me find the perfect car for my lifestyle and budget. Throughout the process, Adam was always available to answer my questions and provide guidance. He was never pushy or aggressive, and he made sure that I felt comfortable and confident with my purchase decision. I truly appreciated his honesty and transparency, and I felt like I could trust him to provide me with the best possible service. Adam's expertise and attention to detail really made a difference. He helped me understand the different features and options available, and he worked hard to negotiate a fair price for me. I never felt like I was being taken advantage of or pressured into something I didn't want. In the end, I drove away from the lot feeling happy, satisfied, and confident in my new car. I owe a big thank you to Adam for his exceptional customer service and support. If you're looking for a great car buying experience, I strongly recommend working with Adam. He's an excellent salesman and an all-around great guy!
Bara Nabhani
Mar 14, 2023
5
Service was done on time. The service agent was very cordial.
stdoitoyota
Mar 14, 2023
4
I checked out a lot of dealers and autonation was the most trustworthy and hassle-free experience. I was extremely comfortable buying from them. There was no negotiation during the sales process which was a pleasant surprise. The only thing I would change would be the finance department - they pushed me hard to buy extra warranty and maintenance service, so that's why they get four stars.
AndyDaS
Mar 14, 2023
5
Routine Mileage maintenance - Made every effort to make this a painless and expeditious process.
Randy Yamamoto
Mar 14, 2023
3
Tony was fantastic. He has great communication and was incredibly polite very time we spoke. Tony gets five-stars to be sure. However, my rating is lower because the dealership should have provided a loaner car for me. Toyota agreed that my transmission had to be replaced. The car is only four years old!! The work was covered under the five-year bumper to bumper warranty, but this was considered highly unusual. I should have been provided a loaner for the two weeks I could not drive my vehicle. I didn’t cause the problem. The transmission issue was inexplicable, not my doing though.
WithoutaRide
Mar 13, 2023
5
Overall operations was very efficient and well organized. My service rep was very knowledgeable and friendly.
AutoNation
Mar 13, 2023
2
My car needed an oil change and rotation, i called to make an appointment and was assured that it would be free as it was still under warranty. Well when I got there the rep said it wasn't free and that there would be no way they would honor what the previous rep said. She did find a coupon and gave a one time complimentary rotation but still annoying that the group isn't on the same page
MB
Mar 13, 2023
5
Faisal was a very good sales rep Never gave Attitude and I was bugging him throughout my whole process before coming in person
Mayra a
Mar 11, 2023
5
A special shout out to Joel Avila the service consultant, he consistently exceeds what is expected of him. He has always come thru for us. The service at AutoNation Toyota is great.
Tooltime
Mar 10, 2023
5
The folks at AutoNation Toyota in Irvine were very helpful. I never felt pressured to buy. They helped my wife and me through the process. We would definitely recommend this dealership.
Robert M
Mar 10, 2023
5
Joel the service adviser gets us in, gets things done and makes sure we are treated fairly. Thank you Joel
Donald Taylor
Mar 9, 2023
5
Excellent service employees that are knowledgeable The shuttle service is a excellent service offered Both are reasons to choose service here over other places
JENNIFER
Mar 9, 2023
5
I always receive excellent service from Auto Nation Toyota! They are done quick and I am back on the road in no time. They take good care of my car and are honest about what my car needs. They keep me updated and are always done in a timely manner.
APrager
Mar 9, 2023
5
Toyota of Irvine is very professional, quick and to the point. I enjoyed my experience with my first time taking my vehicle there. There was no wondering how long they were going to have my car because that are very communicative. Highly recommend this dealership.
Teekayy
Mar 8, 2023
5
Big thanks for great service, detailed explanations and warm welcome
IreneTr
Mar 8, 2023
4
Everything went great, execpt the call back. Took wrong number and had to email to find out if my truck was ready. Otherwise great!
Cordero
Mar 7, 2023
5
I had a great experience at Toyota AutoNation in Irvine. The service advisor Mike was professional, courteous and resolved the problem.
Tina Chute
Mar 6, 2023
5
Great Customer Service. Can?t comment on quality of repair yet until months passed. If nothing goes wrong time passes on the parts that was fixed then it will be reviewed as ?Great quality of repairs?
Zsa Zsa Velez
Mar 6, 2023
5
My experiences with Auto Nation have been terrific. The staff is professional and knowledgeable, especially Eric Rodriguez, who is my Advisor.
Murray Kaufman
Mar 6, 2023
5
Great service, they even sent a video of them inspecting my car!
Kat1234
Mar 4, 2023
5
Eddie, my Service Advisor did a great job with my car and keep me informed throughout the process.
Sailorman62
Mar 3, 2023
5
Very considerate , honestly ,sincerely and efficiently you will fell especially if you are Lon term customer.
Shunei Shieh
Mar 3, 2023
5
Took Our Prius Prime in for ToyotaCare service and to check indicators received regarding steering/lane assist. Above and beyond regular service, the electronics were diagnosed and determined to be operating properly. I later verified this with our other Prius Prime that is a few years older but has similar instrumentation. I drive from another county to have my vehicle serviced at AutoNation because they are that good!
Paul Jacobs
Mar 3, 2023
4
I have been coming to the dealer to service my car ever since I bought it from there. I was happy with Joel service he was nice and friendly.
Eva Mankarios
Mar 3, 2023
5
They attended me quickly. My person of contact kept me updated with my vehicle needs as well as sending me a video of the inspection, making sure that I understand the process. Price came to what was initially discussed.
Berny Llerena
Mar 3, 2023
5
Great customer service and very efficient check in and check out process!!!
Susan Hiles-Meadows
Mar 2, 2023
5
Amanda was awesome as always! She was very attentive and kept me updated throughout the whole process. I was in and out in no time.
Johnathan Randall
Mar 1, 2023
5
Bought a car today and couldn't be happier! Don was so helpful and gave us the best deal! We have been to so many dealerships and we're so glad we gave our business to Autonation Toyota Irvine! So stoked on our brand new 4Runner.
Eden Monroe Chandler
Feb 28, 2023
5
Bought a car today and couldn't be happier! Don Robertson was so helpful and gave us the best deal! We have been to so many dealerships and everywhere is priced so high and made it feel like it was impossible to find what we wanted at a fair price. Don delivered and we're so glad we gave our business to Autonation Toyota Irvine! So stoked on our brand new 4Runner.
Frances
Feb 28, 2023
5
I'm in for my tire warranty. Got nailed... Made my appoinment early and got it done in 3 hours. Mike did a good customer service. Eric also did a good customer service
Edric Suryawijaya
Feb 28, 2023
5
Everybody at Irvine Toyota treated me with respect and and gave me an amazing deal on my 2022 Honda Accord sport. For sure will recommend this dealer to my friends and Family.
Very happy
Feb 27, 2023
1
While I had my Rav4 in for routine maintenance, I was told that my oil pan needed to be replaced ($700) because the threads were worn. I was told this normal because oil pans are now made from aluminum instead of steel, and they wear out after time. This seemed odd, so I did my own research and found that the treads will not wear out as long as the plug is installed properly and not over tightened. Since, all maintenance has been performed at AutoNation, they eventually agreed that they would not charge me for the replacement. I was grateful for that, but was still bothered that they were telling that oil pans wear out on their own. To be honest, I am doubtful that I will ever again have my Rav4 serviced at AutoNation.
Ken Lask
Feb 27, 2023
1
I have been a loyal customer of nine years, and Autonation has lost my business. I was told that i needed $7k worth of work done to my car, and it was a lie. Since then, I have taken my car for second and even third opinions and they told me the work was not necessary. Additionally, they told me I needed rear brakes, which I had them replace. They didn?t even use genuine Toyota brakes. I?m so disappointed with the place that I trusted with my car care. Up until now, they have been amazing and I always recommended them. Never again.
Gina Hadley
Feb 27, 2023
5
I was just there for an oil change and my advisor Victoria was so accommodating to my needs.
Vicki Derengowski
Feb 25, 2023
5
We are deaf customers. Dealer have lot patience with us with our decision to made.i would Recommend for deaf and hard of hearing customers with this autonation Toyota service
Leonardo Hernandez
Feb 25, 2023
5
Second time I’ve purchased a car through here. Both times I’ve found the best price, with the best features on the cars. Great service from Ozzie and the team. Professional, patient, and transparent. I will be returning to purchase my next vehicle!
Shon Carrasco
Feb 24, 2023
3
There is a very little direct contact with the service technician anymore. After the initial meeting everything was through email.
Keith Fondry
Feb 24, 2023
5
Purchased vehicle. Did not work out. Unwind ensued painlessly. Don Richards sales Mark GSM Pouya Finance
Geneva x
Feb 22, 2023
5
This is the best place to take your car at. My family and I went there to see the options but the sales person was so gently promoting our requested car options. We didn?t even think we were buying on that day but we decided to buy in the same day.
Yutaka Takagi
Feb 21, 2023
4
I received excellent service for a relatively minor repair. The multi-point inspection of a twenty year old Toyota revealed several more serious issues that need attention in the near future. The representative showed me the potential problem and provided a good explanation of potential solutions. I appreciated the extra effort to anticipate future problems with my SUV.
William Parker
Feb 21, 2023
5
Nice, clean facility. Great customer service. Solved my truck?s issues quickly.
Ryan Blystone
Feb 21, 2023
3
Came in for hybrid ecu Toyota manufacturer recall repair. Service person said takes 1-4 hrs. Waited in waiting room but never got any update on process. Went out at hour 4 to look for service man, not at his desk. Talked to his supervisor and was told another hour. Finally done at 5 he mark, went through paperwork with service man with no mention of service update . As courtesy to clients, process update should be part of long waits .
Peter Nguyen
Feb 21, 2023
5
Dear Faten was incredible. She kept me in the loop and updated me with the status on when our dream car would arrive at the AutoNation Toyota Irvine dealership. She promptly let me know when the car we had been waiting for eventually arrived. She came out to greet my wife and I with a big smile when we showed up at the front door of the dealership to get the car. She guided us through the process since we came in until we left with our new Highlander. Shawn Movahed, the Sales Manager and Mark Youssef, the CFS Manager also provided us with some of the important information about starting our car buying process and the useful maintenance program for our car. It was really a wonderful experience of our car buying. I highly recommend them for their professional customer service. Thank you very much, Fatan, Shawn and Mark.
Pho Le
Feb 20, 2023
3
Some of the services are expensive
Erik a.
Feb 20, 2023
5
really good 5,000 mile free service. fixed tire light problem. car runs better than it did before.
victor kolatka
Feb 20, 2023
5
I was able to get a complementary multi-point check. The service manager was very nice and friendly. They had small desks where I was able to login to work also. Great facility. Had servicing done to my car from here before.
Prab M
Feb 19, 2023
5
Excellent service Really nice customer service . Would recommend to all my friends and family
Deepak Shrestha
Feb 19, 2023
4
Only limited amount allowed to be charged to my credit card. warranty sales and financing were not wanted, but heavily pushed, which was annoying and unnecessarily extended the time spent purchasing. Sales associate was very friendly and helpful.
Rosa BC
Feb 18, 2023
4
I bought a car here. The sales person was really really nice! But they had no inventory..
Maryam Atabaki
Feb 18, 2023
5
Dean Sturman is amazing! I just bought my 4th car through Autonation. Dean was the most down to earth, uniquely nice, very informative, helpful person ( I wouldn’t even call him a salesman.) Autonation should be happy to have him as an employee. This was the best experience I’ve EVER had buying a car. The process was so seamless and enjoyable. Thank you Dean!
Heidi Bailen
Feb 17, 2023
5
Dean Sturman is amazing! I just bought my 4th car through Autonation. Dean was the most down to earth, uniquely nice, very informative, helpful person ( I wouldn’t even call him a salesman.) Autonation should be happy to have him as an employee. This was the best experience I’ve EVER had buying a car. The process was so seamless and enjoyable. Thank you Dean!
Heidi Bailen
Feb 17, 2023
3
My service writer was Kate. She was very nice and as expected she tried to make some recommendations during my 25,000 mile service. I told her all I wanted done was the 5k mile service. The reason I don't like to bring my cars to the dealer for service is because most of them including the techs become sales people. Just get done what I want and let me get my vehicle back. Don't try to sell me on things I don't need.
Hank-1980
Feb 16, 2023
5
Kat, the service advisor was accurate, helpful and cheerful.
Michael Farag
Feb 16, 2023
5
AutoNation Toyota Irvine, my favorites! Great work on my Camry, courteous customer service. Manny is always helpful, my car runs smooth as glass again.
Florina Massbaum
Feb 16, 2023
4
Appointment is on time, service is good, and shuttle is good
Conway
Feb 16, 2023
5
Very professional and helpful with letting me know everything that was needed for my vehicle
Ben Tigilau
Feb 16, 2023
5
Eric in service helped me with the 30,000 mile service on my TRD PRO Tundra. It was my first visit (I bought the truck used), and the service department was efficient and knowledgeable, and had me back in the road in just a couple of hours after a complete 4 X 4 service and brake fluid exchange.
Nathan Tait
Feb 14, 2023
4
They finally got it right , had bad luck there in the past. They only thing is that the last time, no one even contacted me to see what the problem was. But once they saw me again, they knew they had to make it right.
Gregory Pettit
Feb 14, 2023
5
Everything went smooth
Jonathan
Feb 13, 2023
4
Came in for regular synthetic oil change. Was taken a back at much higher price at $110 quote. Last time it was $75. I recommend this dealer for servicing but keep the price competitive.
C. K.
Feb 13, 2023
5
I never typically post reviews but I posted this one on Yelp and am posting this again here on Edmunds since I used both when I was searching for the car that I just purchased. I really want to thank Andy Vuong at Autonation Toyota Irvine for his great service and attitude! He was amazing to work with from start to finish via the Costco Auto program. I got my 2023 Venza LE hybrid with no hassle or haggle!! I was afraid they wouldn’t honor the original price I was quoted a month ago plus some small fee that shouldn’t be more than $20, but I paid exactly what I expected!! No surprises! And I didn’t have to stay the long, crazy, dreaded hours at the dealers either!! I really appreciate that Andy made me feel really comfortable throughout the process, and didn’t push or try to sell me the car. He explained and showed me all the features. So thank you, for all your help Andy!!! And for being so genuinely nice!! Also, thank you to your team for being really pleasant and great to work with!
Ponandzi
Feb 12, 2023
1
bad customer service. i went back to the dealership soon after purchasing a used truck because the running boards were are not working. I was told they cabt fix it even though I went coup�e of days after purchasing.
Sergio Vargas
Feb 9, 2023
4
Joel was very kind and I was able to get part of my service with my extender warranty
Nari Song
Feb 9, 2023
5
Tony was super helpful and nice. Got just what I needed!
Michael Waldman
Feb 9, 2023
5
I love my car! Thank you so much for helping me to get my car. They really helped me to get my car in easy process! Because I was a first buyer. Thank you so much
Donyaaa
Feb 8, 2023
5
Great service experience yesterday. I was surprised at all the changes and everything went smoothly and quickly. The text video explaining what was done was really helpful. Shuttle service also excellent.
Akannie
Feb 7, 2023
2
It is expected that dealers will want you to do everything to make sure your car is in tip top shape but I didn?t expect the experience I recently had. I took my car in for an oil change because I was ent a great coupon. I know they will do a general check as well. In less than an hour, the dealer calls and says there are other problems, $7k+ worth of problems! I took my car in for a $69 oil change! Secondly, my advisor was not friendly. Maybe he was having a bad day but he seemed annoyed to talk to me right from the start, so his personality didn?t help with the ?sale? of needing all these services. Lastly, the dealer does offer complimentary shuttle, which is a very nice perk. The drivers are friendly but I waited over an hour to get taken back to the dealer after my car was ready. There was no communication about the delay in pick up or an anticipated time for pickup. Since it was mid-day on a work day, it messed up my schedule because I had a meeting to come back for. Again, this was a perk and I could have taken an Uber over.
Heather
Feb 7, 2023
5
I had a great experience at AutoNation Toyota Irvine. Found the exact car I wanted at a fair price with excellent customer service and attention to detail: Mr. Masood Naby, Manager, Hlousek sales associate, and Adiel Mena, CFS manager, made my buying experience easy with smooth transactions. I highly recommend this dealership.
Sean
Feb 6, 2023
3
The wait is exceptionally long. They always want me to do more than what I need.
Kelly Tandy
Feb 6, 2023
4
Overall was great service, the service guy didn't know if my Sienna had 6 or 3 ignition coils due to year of manufacturing. Better study up.
golfguy
Feb 5, 2023
3
I did really like the video review that was sent to me. This was a plus! The price for an oil change has got to be a little too expensive there. A couple of downside if improved could make my experience better. I didn’t receive a complimentary wash. I also believe we could get a complementary vacuum treatment but I could be wrong.
Brandon
Feb 4, 2023
5
Accurate timeframe of service completion and good shuttle service. Both of the service advisors I interacted with were cordial and friendly.
Yoona Oh
Feb 3, 2023
5
Very professional staff. Extremely clean and on time.
Reza Azizoddin
Feb 3, 2023
5
Drove from out of town to go this dealership, and I can see why they have so many positive reviews. They have great customer service and friendly staff.
Brian
Feb 2, 2023
5
My salesperson Huan was incredibly. His manager Raid, Mark, and the finance managers were all excellent!! The best car purchased I?ve ever had.
Terry M
Feb 1, 2023
5
They’re professional & friendly
Edmunds
Jan 30, 2023
5
I am a returning client to autonation., not only im returning to get a new rav4., in December I took my son for his first car purchase., Toyota Tacoma. Great customer service. :).
Ana laura
Jan 30, 2023
5
The inspector was very welcome a customer and carefully, detailed explanations what I need to fix my car. The job done was showed me by a radio records.
Yuan Ling
Jan 30, 2023
5
I bought a new 2022 Toyota Camry last year. And the process was faster than I thought. Only took me 2 hours and the staff was really nice to me and very helpful. Made buying my first car easy. When I take my car in for an oil change they offer a very clean facilities to wait in and offers snacks and coffee. Had no problem with them. 10/10 overall
John Paul Binato
Jan 30, 2023
5
Jennifer and Sean an awesome team? Made it happen and got the car !
Bruce
Jan 30, 2023
5
Well run dealer and service center. Great notifications and reminders; friendly staff; on time
B Malone
Jan 30, 2023
5
Andy was knowledgeable and professional. Easy sale!
Spencer
Jan 29, 2023
3
Took my car in for routine maintenance as I always do every 5,000 miles. The dealership usually tries to add on extra maintenance items so ask questions as to what each service is. It took two hours for them to perform the maintenance. The lobby where I waited had a nice assortment of snacks and water and coffee. I was disappointed when my car was returned to me and had not been washed!!! After paying $220 for the oil change, rotating the tires, windshield wipes, checking the brakes, a car wash would have been nice.
Mary Sheets
Jan 29, 2023
5
Amazing experience at Toyota Autonation with Mohammed Abdelwahab as he was very professional and honest with me , i bought 2018 Toyota Prius financing and he did all the paperwork very fast and smoothly without any stress Many thanks Mohammed for your very professional customer service
Segma Mo
Jan 27, 2023
5
Great experience from start to finish. Kate was professional, she kept me informed, and made the experience problem-free.
AutoNation
Jan 25, 2023
5
Customer service representative / technician(s) provided top notch service. Will be back for future service. I was impressed with the technician?s video inspection of my vehicle sent to my cell phone after I dropped it off for service. Kudos to who ever came up with this idea. Very much appreciated. Many, many thanks! RC
Robert Cavazos
Jan 24, 2023
5
Had a cool experience buying my first car here. Everybody was friendly.
Quoc Vo
Jan 24, 2023
5
Great customer service..............The service advisor, the mechanics, and the general staff were all very helpful..
Mark Ryan
Jan 24, 2023
5
Amanda, the service mgr dealing with me, welcomed me to arrange service for my truck without any appointments. And I?m pleased with the first class service provided.
Hafez Lorseyedi
Jan 24, 2023
3
If they say 2 hours, expect 3.
Tundra owner
Jan 21, 2023
5
I had my car serviced and they were honest and straightforward and took car of my car and made sure I was informed about everything they had to do and the cost. They even sent me a video of my car being serviced and showing me parts I needed to get fixed/replaced.
Ngalvanize
Jan 20, 2023
5
I had not been for car service for over a year, but considering how the service sector has deteriorated and prices have increased, I was pleasantly surprised. The service advisor, James, was very helpful, knowledgeable, and addressed my vehicular needs. The prices were reasonable considering today's high inflation environment and their shuttle service was quick and efficient. A very pleasing experience.
Faznagus
Jan 20, 2023
5
Great customer experience all around from the GM, to the department managers, to the front line staff. They each showed care and integrity in their interactions with my wife and I. I highly recommend AutoNation Irvine to anyone for great offers on purchasing your vehicle and competitive pricing on new and used vehicles.
Allen D
Jan 20, 2023
5
My service advisor Alex Rodriguez always does excellent service and his team is transparent with all the needed work to make my drive safe and maintain car in good running condition.
Helen B
Jan 18, 2023
5
Great customer experience all around from the GM, to the department managers, to the front line staff. They each showed care and integrity in their interactions with my wife and I. I highly recommend AutoNation Irvine to anyone for great offers on purchasing your vehicle and competitive pricing on new and used vehicles.
Allen
Jan 18, 2023
2
I had a service this month and my car came with little scratches. I called the customer service and they promised to call back, however no one called back.
Moustafa Ali
Jan 17, 2023
5
Needed to get to the hospital and the service people took me right in. Indicator light came on when I started the vehicle, took it right to the dealer and they got me in and out very fast.
Richard Zucker
Jan 16, 2023
5
They took care of me and my car ,, it is important for people there not to keep the customer waiting and get the job done as fast as they can,, they sent me home by their service they had, and they picked me up from my home to get my car , I always go there for repairs and service. They are truly amazing.
Parvaneh Fatemi
Jan 16, 2023
4
Repeat customer at this service center but not a fan of this rep. Can you say up charge? Braulio was the rep. He was friendly and check in was quick. The problem started with the service add ons. He put a suggestion of a kit and an alignment on at the start of check in. When he realized I already had an alignment my last visit. I now suddenly needed something else. (That was not already on the list) What he added did not seem needed at the time but increased the price to about the same as an alignment. He also mention a couple times I have to type in you declined the service. Yes I did because at this time if I needed it I am unsure because you lost my trust. The reason I continue to come to this dealership is the service department and the wonderful customer service. Manny was amazing the time before hope to have him again next time!
Melissa Hernandez
Jan 16, 2023
1
not good experience with these people. Agreed on the car, price and all, had an appointment to see it, good thing I tried to confirm WHILE I was driving for the appointment, the car somehow was sold previous day and nobody bothered to let me know about it
Alex
Jan 15, 2023
5
efficient multiple calls to update the process provided a date & time that met owners needs
CFW PAC
Jan 13, 2023
4
After looking at various financing options, I decided on Toyota Irvine because of their supportive attitude and quality of service.
Noe Martinez Pena
Jan 13, 2023
5
Mike was the person the help me this time, they did fill check up on my car
Mario Cazares
Jan 13, 2023
5
It was extremely easy to schedule an appointment with my service advisor. When I dropped the car off for service, I was in and out within 5 minutes of my arrival. My car was ready to go in an hour and picking it up took another 5 minutes. Toyota AutoNation in Irvine, CA has a extremely competent and professional service organization.
David Jansen
Jan 13, 2023
5
Great experience with Don Robertson and Eric Yun at Autonation in Irvine, California! Don gave us the Costco Auto Program price and kept us updated all the time as far as the delivery date. He was very friendly and helpful with everything! Eric took great care of us when it was time to sign all of the paperwork and gave us his best price on our extended warranty. Great auto-buying experience!! Would recommend Irvine Autonation to all!!
Sharidf
Jan 12, 2023
5
I have been having my car maintenance done at this dealership for a few years now. Their customer and auto service are great. I never feel they are trying to sell me additional repairs and they are respectful of my budget while still providing great care.
AMK1475
Jan 11, 2023
5
Eric was so informative and helpful at my service visit. He thoroughly explained everything that was being done during my visit. I was sent a video of the tech showing me everything he did and where there were problems. Eric reached out to me to confirm and further explain everything. He was very knowledgeable and friendly! He wasn't pushy on anything. I highly recommend bringing your car here for service!
Tiffany Kelly
Jan 11, 2023
5
Fast and easy check-in. Kate was great. Asked her to also check how much brake wear I had.
Steven Belhumeur
Jan 11, 2023
5
Kate at service was a delight. Very personable and great customer service
Edgar Rivera
Jan 11, 2023
5
Got great service from Service Advisor Mike Robinson and tech Jorge Martinez. They keep my high mileage Prius c in great running condition.
Charlene Nakar
Jan 11, 2023
5
Jennifer, the sales person was attentive , knowledgeable and very helpful. Appreciated her “no BS” sales style. The sales manager was top notch too. Got the SUV we wanted at a good price. Would purchase another car from them !
Driver Don
Jan 10, 2023
5
I have a 2012 Toyota Camry Hybrid. A couple years ago I had to have the 12Volt battery replaced, so I took it to a local repair shop, and they put in a battery. That battery only lasted two years. I called AAA and they said the battery was not the right kind for a hybrid, which I never knew. Also, AAA said they did not carry that type. I went to Costco, and they said they did not carry that type either. I finally went to Auto Nation Toyota Irvine. They said they of course carry the special 12volt battery for Hybrids. It has an extended warranty out to four years, so I had it installed, and it works great! The moral to this story is, only go to the authorized dealer for a replacement part, since they will always install the correct part for your model car. Tom J.
Tom Jelmeland
Jan 9, 2023
5
Excellent service, in and out and a complete service check of the vehicle with no issues.
Robin Petty
Jan 9, 2023
5
The service team is great, the new efficiency in the service area is a nice change
Nasreen Kassam
Jan 9, 2023
5
Joel at Autonation Toyota Irvine went above and beyond to expedite repairs on my daughter’s car and took care of several details including shuttling her back and forth to her home. A great customer service experience!
Mike Baron
Jan 7, 2023
5
Service writer Joel went above and beyond to make certain my daughter’s stranded vehicle was repaired quickly and took care of several other details including shuttling her to/from the dealership. Joel is courteous and knowledgeable and clearly places customer service first. Great experience!
MikeB52
Jan 7, 2023
5
Trevor Morgan was helping me to sell my car today Highly recommend him, such an efficient, professional and kind person!
Mahsa Homasi
Jan 6, 2023
5
I bought a car here back in 2019. The sales team was fantastic. I went in and told them what I wanted and they worked really hard to get me into that vehicle at a price I could afford. I happened to trade the vehicle on a whim when I was out of town. However, I still go to this dealership for all my service needs despite another Toyota dealership being closer. The service reps are all straightforward and easy to work with. I hope to purchase another vehicle from this dealership in the next 6-12 months. Highly recommend!!!
Joanne Sharry
Jan 3, 2023
5
I bought a car here back in 2019. The sales team was fantastic. I went in and told them what I wanted and they worked really hard to get me into that vehicle at a price I could afford. I happened to trade the vehicle on a whim when I was out of town. However, I still go to this dealership for all my service needs despite another Toyota dealership being closer. The service reps are all straightforward and easy to work with. I hope to purchase another vehicle from this dealership in the next 6-12 months. Highly recommend!!!
sharrya1
Jan 2, 2023
5
Michael Robertson really took care of us through our Prius brake issue.
Motoxmatt
Jan 2, 2023
3
Usually the service is top notch. But lately the quality has dropped significantly.
Kevin Hewicker
Dec 31, 2022
1
Confusing - too many negotiations on service pricing
SDA-IRVINE
Dec 30, 2022
4
Had difficulties with my State Farm insurance, as right hand did not seem to know what left hand had promised or was doing. Mike helped me clean up the process.
RDP
Dec 30, 2022
4
It us convenient because of the distance, but the charges are way above other dealers in OC.
Astrid Anticona
Dec 30, 2022
5
Kate was my contact for service and she was excellent. Very communicative. Very friendly and personable! Car was done as promised and smooth transaction. Thanks Kate!
Richair1
Dec 29, 2022
5
I wanted to write the positive experience I had with AutoNation Toyota Irvine with both sales and financing. I bought a used car from them after I found that they had a car I was looking for. My interactions were mainly with Mark Corbett, and it was a wonderful experience. He was honest, answered all my questions, straight to the point, and exactly who I needed. I come from northern California, and I ended up going to Irvine in person to purchase my car. All I can say is that it was worth it. If I ever needed to buy a car, I would consider AutoNation Toyota Irvine.
David D
Dec 29, 2022
5
I wanted to write the positive experience I had with AutoNation Toyota Irvine with both sales and financing. I bought a used car from them after I found that they had a car I was looking for. My interactions were mainly with Mark Corbett, and it was a wonderful experience. He was honest, answered all my questions, straight to the point, and exactly who I needed. I come from northern California, and I ended up going to Irvine in person to purchase my car. All I can say is that it was worth it. If I ever needed to buy a car, I would consider AutoNation Toyota Irvine.
David D.
Dec 29, 2022
5
Mohamed Abdelwahab came through for me after my lease expired. I had to wait, but Mohammed informed me immediately when a 2023 RAV4 Hybrid LE was available and continually provided updates, progress information, and arrival updates. I received the car 2 days after Christmas vs mid-January as originally projected. Mohamad was patient and very knowledgeable and tech savvy. He knows his way around apps, texts and emails….but most of all, I think he really cared that I received the vehicle I was searching for. No other dealership has informed me of any available LEs….that is what stood out most….the ability to get me what I needed and he respected my time enough to try not to upsell me…Happy New Year all!
Angela M. Williams
Dec 28, 2022
5
Mohammed came through for me after my lease expired. I had to wait, but Mohammed informed me immediately when a 2023 RAV4 Hybrid LE was available and continually provided updates, progress information, and arrival updates. I received the car 2 days after Christmas vs mid-January as originally projected. Mohammad was patient and very knowledgeable and tech savvy. He knows his way around apps, texts and emails….but most of all, I think he really cared that I received the vehicle I was searching for. No other dealership has informed me of any available LEs….that is what stood out most….the ability to get me what I needed and he respected my time enough to try not to upsell me…Happy New Year all!
Angela M
Dec 28, 2022
5
Excellent, efficient service. Amanda was outstanding in her knowledgeable assistance.
Diana Sidtis
Dec 28, 2022
5
I've met Eric Rodriguez on 2 service appointment and has been very consistent in addressing prompt service ,I've tried many toyota service but Auto Nation Irvine is the BEST!
William Nejal
Dec 26, 2022
5
I had a wonderful car buying experience here at AutoNation Toyota Irvine. Look for David Latifzada, the salesperson. He was one of the most honest car sales I had ever encountered. He made everything right for me, and he’ll do the same for you!
Brian Fu
Dec 24, 2022
5
Tom helped us there and we had a great/ minimum stress experience
Jazzy Chang
Dec 24, 2022
5
Tom and pooyah were very helpful and courteous thank you both for helping
Bipin Gala
Dec 23, 2022
5
Mohamed Abdel wahab is a very cool sales associate. Many thanks for his excellent customer service and his outstanding work. Quickly, efficiently, honestly and transparently !!!!
OlgaSipach
Dec 23, 2022
5
Best car buying experience I ever had. The people were super friendly and answered my questions in a timely manner. I did not feel rushed or pushed into doing anything.
Nadine Katibloo
Dec 23, 2022
5
Was no pressure from the beginning. Made it easy, gave a fair value on my trade in and was very accommodating! This is the 2nd vehicle I’ve purchased and would recommend them !
tundra Owner
Dec 19, 2022
5
Couldn't be happier. Highly recommend this dealership. I bought a 2022 Toyota Corolla Hybrid.
Dave Bird
Dec 19, 2022
5
Great experience. Knowledgeable staff. It was a routine service, oil change, rotate and balance the tires. They checked everything.
Pamela G.
Dec 18, 2022
5
Brought car in for the third time for same problem. Since it had exasperated, they were finally able to fix it. Service advisor did not offer me his business cards. all other advisors always do.
Diane
Dec 18, 2022
4
Friendly staff. Convenient. Clean placed. Everything is great
Dang Do
Dec 18, 2022
5
The process is efficient, employees are knowledgeable, and place is clean and sterile as can be.
Monique Phan
Dec 16, 2022
1
worst customer experience. Long wait despite a scheduled appointment they confirmed 6 times by text, e-mail &etc… didn’t call when car was ready. Didn’t share any details nor had me sign for the service(s) rendered. Awful !
Christophe Klouklou
Dec 16, 2022
5
They did a very thoughtful job making sure everything that was needed was told to me. Even down to the wrong battery in the car.
BobandCindy Torrey
Dec 16, 2022
5
The sales person Andy Vuong was excellent. He was very patient, and respectful
MarcJ123
Dec 15, 2022
5
Wonderful sales staff. It was a pleasure to work with Kirk and Andy.
Neil Murray
Dec 15, 2022
5
Great buying experience! Huan assisted us in every way possible. It was in and out type of thing, they were very efficient.
Jeremy Guila
Dec 14, 2022
5
Very pleasant experience. The whole process of buying my 2023 Sienna was very easy and convenient. Sales person Ozzie was very professional and helpful and at last, the finance person, Pouya was a very polite and passionate person. This is definitely my store for future Toyota shopping
Ardeshir Khosraviani
Dec 14, 2022
5
Stewart was awesome to work with. Took time to bond with us and provide us options. We felt taken care of and the process was fast.
Manuel T
Dec 10, 2022
1
This is the second time in a row that I had a scheduled extended warranty service for a simple oil change and the car was not done in the promised hour and a half. Also, they did not reset the maintenance reminder on the dash the last time. I will not be renewing the extended warranty with this dealer!!!
Lori Pimental Grob
Dec 9, 2022
5
Thank you manny , thank you Israr for all the help you guys are awesome
Renee Dickerson
Dec 8, 2022
5
Joe was extremely helpful in resolving our problem
EricK123
Dec 7, 2022
5
Dean was amazing his patience and thoroughness really made this process great. We would recommend him to anybody looking for a vehicle. Look towards our next purchase and would love to work with him again
Chadd Oliver
Dec 6, 2022
5
Excellent and fast service. My sales consultant Huan was super nice and helpful! He helped me find the car that fit me the most and made the whole process quick and easy. I highly recommend him to anyone who wants to purchase at AutoNation Toyota. Thank you to Huan and Adiel for helping me get my first car :)
Lin Jiang
Dec 4, 2022
5
Mark M. had great customer service and was able to get me the information and help I needed in a timely manner. 👍
Javier Dela Torre
Dec 2, 2022
5
The customer service made me really happy. My car salesman Ozzie Reyes was also very helpful in getting me the car I wanted since this was my first car purchase. The buying process also was smooth, good experience overall!
Giovanni Ambrocio
Dec 1, 2022
5
They are do the job right unlike other places that they claim they do, but in fact they don’t preform the work.
Steve R Faghih
Nov 30, 2022
5
Service is good and all staff are nice they let u know what needs to be done
Maffy Dayola Doble
Nov 24, 2022
5
Good friendly competent staff. Appreciate the great auto care I received from Joel Avila Navarro. A visit that had the potential to become awful wasn’t so bad…. Considering my car is 15 yrs old. Kudos to the team that took good care of me.
Andrea Alexander
Nov 23, 2022
5
If you like a no pressure but easy going and responsive salesperson, see Dean Sturman! He made my first dealership experience positive and I’ll be back and won’t hesitate to refer friends and family. Also Mark Youssef was kind and made the financial side of things run smoothly. I found a great 2022 Porsche Macan with low miles 1749 for a very great price!
Marilyn Rufo Yokoyama
Nov 21, 2022
5
Very good experience with AutoNation Irvine in the selection and purchasing process. Our salesman Stewart Rodell answered all of our questions. Highly recommended.
Alan Smith
Nov 18, 2022
5
I purchased my new vehicle from AutoNation Toyota in Irvine and it was an excellent experience. I highly recommend my sales associate Mohamed Abdelwahab. He was very knowledgeable about my vehicle and all of its features. He was also completely professional and transparent throughout the entire process . I was able to get a great deal on a 2023 Camry below MSRP (which is hard to find in today's marketplace). Mohamed is the type of salesperson that will go the extra mile to make the customer happy. Thank you so much Auto Nation of Irvine! I'm sure I'll be back and will recommend you to all my friends and family.
Elizabeth J.
Nov 18, 2022
5
Braulio (Service Department) was excellent! Provided details, did the job, very informative and professional! Highly Recommend!
Peter Carey
Nov 15, 2022
5
Mohamed Abdelwahab was incredible and made our car buying experience smooth and stress free with his professionalism and knowledge!
Jonny Loquasto
Nov 13, 2022
1
I had a terrible experience at AutoNation Irvine Toyota I made an appointment to get my tires rotated and stayed for three hours waiting. They did not bring my car around to the side so I can get in it or take the plastic off the seat. I had to walk in the back to go get my car myself. My service advisors name was Kate.
Nancy Davis
Nov 11, 2022
5
We were blown away by the patience and assistance Don R gave as we walked through the car buying and financing process. Truly he went above and beyond to make our purchase possible!
Mary Em
Nov 11, 2022
5
Courteous service representative streamlined our experience. After drop off the service rep corresponded with me via text with diagnosis and recommendations for service, which I authorized via text. When the work was complteded I received a text to pick up the car after a complimentary car wash. Excellent experience.
SB
Nov 9, 2022
5
Huan & Raid were wonderful! Autonation Irvine truly has such honest staff that are so helpful in finding the right car for you. I recently got into grad school and am a first time buyer so it was important for me to get a vehicle that was reliable and affordable. I am truly so happy with their service and the vehicle I purchased. I would definitely recommend any friends to come see them if they’re in the car market. It’s been a few weeks since I purchased my car and Huan still checks in with me for any questions I may have. 10/10 service. Thank you SO much Huan and Raid!
Tati Lim
Nov 4, 2022
5
Huan & Raid were wonderful! Autonation Irvine truly has such honest staff that are so helpful in finding the right car for you. I recently got into grad school and am a first time buyer so it was important for me to get a vehicle that was reliable and affordable. I am truly so happy with their service and the vehicle I purchased. I would definitely recommend any friends to come see them if they’re in the car market. It’s been a few weeks since I purchased my car and Huan still checks in with me for any questions I may have. 10/10 service. Thank you SO much Huan and Raid!
Tatianal
Nov 4, 2022
5
I brought my old Mazda for an appraisal, they made me an offer even though it’s not a Toyota. They gave me more than I thought my car was worth and the whole process was fast and efficient. I’d like to say “Thanks!” To Jason, my advisor, for his assistance. Much appreciated!
ABen2022
Nov 1, 2022
5
Jason was extremely professional. The entire process of selling my car was a pleasure and didn?t take very long.
james chiuminatta
Oct 30, 2022
5
I went to Auto Nation Toyota Irvine on a busy Saturday morning interested in the 4Runner. Everyone was knowledgeable and helpful, taking the time on a busy day to answer all my questions regardless if I was purchasing the vehicle or not, especially Mike who made sure I was taken care of.
Sheevie
Oct 28, 2022
5
Had a wonderful experience. Faisal Kazimi was the most patient and helpful sales associate!! The process was stress free and pleasant. I highly recommend checking out AutoNation Toyota if you plans on buying a car! The best customer service!
Mohammad Qasim
Oct 27, 2022
5
I took my mom’s 2015 Toyota Camry in for service and it was a great experience. My mom has recently been widowed and it’s been difficult for her, so I wanted to help her out and bring it to Toyota of Irvine. The people there were very friendly and helpful, and the vehicle was done in a timely manner. I would highly recommend to anyone to bring their vehicle to Irvine Toyota.
Theresa Luth
Oct 26, 2022
5
I have had very professional interactions with the Autonation team. I never felt pressured to move faster than was comfortable for me. I love my new hybrid Toyota Corolla and the great gas mileage. Thank you guys.
Don Robertson
Oct 25, 2022
5
诚实的经销商 在车慌的美国 现货不加我钱 还送配置。很满意的一次购车体验!
Wang Libo
Oct 22, 2022
5
Friendly stuff Thank you so much for Mark and Mohamed Abdelwahab
Sam Doos
Oct 22, 2022
5
Tom was very helpful. And the buying process was awesome!
Robert
Oct 21, 2022
5
Friendly service and best value for used car. Thank you.
Dat Tran
Oct 19, 2022
1
I started taking my car here instead of the Huntington Beach Toyota once I moved to Irvine. The difference in service is night and day between the two service centers that I wouldn’t even call what they offer at Irvine “Service”. Appointments don’t matter and the past 2 times I arrived to pick up my car, I had to wait around for approximately 45mins to pick up my car after I was told it was done. The last time I was there, my tech was short and rude and my car was damaged and the service manager said that they would contact the body shop that they use and get back to me but it’s almost been 2 weeks. I’ve called to get an answer as to what are the next steps and get put on hold and hung up on as it’s clear they are trying to dodge responsibility. They take pictures of your car during intake in case of damage, but the pictures of my car magically disappeared. Waste of time. Terrible service. Take your car elsewhere if you value it and your time.
Bashar Samman
Oct 19, 2022
5
They are the best. Always on time. They call when I forgot to do the maintenance on our cars ♥️ they are very professional on everything they are doing.
Lorena Vargas
Oct 12, 2022
5
Good. Service easy to setup service appointment On time and facility is clean and comfortable
MALEK SOUSSAN
Oct 11, 2022
5
Sam Abazari and the team at Autonation was very helpful, patient and accommodating. They really looked out for our best interest and I’d gladly come back when/if looking for a new car.
DB
Oct 7, 2022
5
I took my car in for service and even though they were very busy AMANDA took her time with me and was very helpful and explained things very clearly to me.
Mary Ellen Graham
Oct 5, 2022
1
Zero stars if I could. This was the WORST experience ever. DO NOT get your car serviced here. Long story short, I went in for a 10k mi service and when I got my car back there were massive scratches and a dent on my trunk. I made an appointment to get them fixed and the Service Manager Denise Lewis was absolutely horrible. She had an attitude and denied her team did anything and accused me of doing it saying the back and forth scratches came from something like “kitty cat claws” and there was nothing there that would do that. She wouldn’t accept responsibility. I wouldn’t have been there if the scratches and dent were my fault, I have better things to do with my life. She ended up having them buff most of it out (I can still see a scratch) but was going to make me pay for the dent fix. She also claimed she couldn’t see that there weren’t any scratches in their before photos when that absolutely wasn’t true. I reached out to the GM, Mark Mehta, and he was no help. You’d think he’d want to make it right, but no response from him at all. The only reason I went to a dealership is because my car is still under warranty, but I would gladly pay my mechanic money instead of a free service if I had to deal with this place and these “customer service” people again.
Catherine McCown
Oct 5, 2022
5
Del Nakar , the salesman was diligent in updating us about our order and also with us until we finally purchased the car, with his help the transaction went fast and smooth.
Leah Mallare
Oct 4, 2022
5
Jason was super nice and very helpful, hard working person. AAA
Edwin Ekhtiar
Oct 2, 2022
5
Toyota Irvine always does a great job, no matter what I need. I was in today for an oil change. They were courteous and professional. Jaime signed me in and kept coming in to check on me. James took care of my paperwork and answered questions I had. The cost of the oil change was 69.99, comparable to most places, plus they inspect everything and top off fluids. Not everyone does that! All in all, I would highly recommend Toyota Irvine. As for myself, I will always be back!
Holly Gordon Barrier
Sep 28, 2022
5
My husband, adult son and I were in the market for a gently used or new hybrid vehicle for our son. We had purchased a new hybrid for our adult daughter 3 years ago from this dealer. From start to finish, we had an outstanding experience. We highly recommend AutoNation Toyota of Irvine.
Hara Stern
Sep 26, 2022
5
Joel in customer service was very helpful. Drop the car off for maintenance and an hour later got the call that my car was ready.
Mayra Garcia
Sep 24, 2022
5
best trade in value for my car, got a new truck, no mark up price, Sam helped me with this transaction, thanks
Omar Rivera
Sep 21, 2022
1
This dealership is a complete and total joke. Complete and utter lack of professionalism. Took my brand new truck in for a simple oil change and they lose my key fob. Then they try and say that I somehow lost it while they had it with my truck on their property. Not even willing to try and make things right. Worst dealership on the planet. Avoid like the plague.
Camden Kirlin
Sep 21, 2022
5
MR ABE showed his very kind and professional working way during the car dealing and buit up my confidence for this purchase.
Jinlong Li
Sep 21, 2022
5
Fast and quick transaction. Adam in sales was very helpful. I was at the dealership no more than an hour to pickup my car. Smooth!!
Jay Naval
Sep 21, 2022
5
Mohamed was really helpful and friendly He got us the car we wanted in less than 30 minutes
Moustafa Magdy
Sep 20, 2022
5
Mack was amazing. He was so helpful and knowledgeable
Carol Pierson
Sep 20, 2022
5
Being a first time car buyer from a dealership, I was very nervous about the whole process. I was relieved when I was greeted with friendly & knowledgeable staff. The salesperson, financial dept & GM were all very patient with all the questions/concerns I had. I drove away with my new car very happy with the whole experience. Thank you Toyota Irvine. I will definitely recommend your location to any & all looking to buy a car.
A.Peraza
Sep 19, 2022
5
Kirk worked well with me from the beginning and was patient, taking time to show me all available models and test drive. He worked with me through the process and even followed me home with my new ride so I did not have to make multiple trips. Toyota Irvine exceeded my expectations and all members I met on site were equally as helpful. So happy to have randomly stopped in this location!
ELIZABETH DIROCCO
Sep 15, 2022
5
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Dokambo James
Sep 14, 2022
5
I attribute our great purchase experience to our salesman Tom Hlousek. From start to finish he made sure all of our questions and concerns were addressed. We purchased a used 4Runner. w/156k miles so the vehicle had a few things it needed. Tom made note of the few things that needed to be fixed and appeased me when I asked for a breakdown of all the safety adjustments that were made through their 150pt inspection process. He was never a hard-sell. Just sincere and attentive even after we arrived home with the vehicle. We experienced a major issue with our pre-approved loan at our credit union and again, AutoNation's team came through. Mark Pueblas in Finance was equally attentive, stayed on top of our credit union, and ensured the deal went through. Our daughter couldn't be happier with the vehicle. I wouldn't hesitate to recommend family and friends to make a purchase here, more specifically Tom Hlousek to make sure your needs are met with the utmost care. The more research you do on pricing for the model you're interested in and the demand for that model, you'll better your car buying experience will be anywhere.
chetman8
Sep 13, 2022
5
Day started out a bit rough as my advisor called out sick so there was a delay Once Manny called me with an update things went smoothly
Denise Loggins
Sep 9, 2022
5
I recently purchased a 2014 Highlander Limited from Autonation in Irvine. It was my first time not buying new, but I was very satisfied with the entire process. From the moment I first saw the online listing, to seeing the car for the first time with my salesman, Andy, it was a very easy process. I really appreciated the transparency from this location, as Andy sent me a Carfax that showed uniquely low mileage, no salvage or accidents. I ran my own carfax once I arrived and could see the VIN for myself, but the Carfax he provided was completely accurate. The car had a thorough inspection, and I really like Autonation's 5 day policy for used vehicles. I am very happy with this purchase, it was a perfect family car at the right price given todays market. Thanks Andy.
Fred N
Sep 7, 2022
1
Service department has plummeted in performance in the last 6 months. We’ve been loyal customers over many years through several Toyotas. All new personnel, poor response and less care. Such a disappointment.
Dirk Wilder
Sep 5, 2022
1
Accountability and Customer Service. My last two services at this location have been below Toyota Standards. The first time went in for a quick fluid check and refill. My car was returned and the service adviser left the keys in the car and reach out to ask for better service in the future but no response back from anyone. I let it go because people make mistakes and it was not worth it to go further with it. The second time I went in for an oil change and I had a mechanical issue and returned my car to be fixed. I had to take it to another location for a temp fix. I towed my car from the site of the mechanical issue to the closest shop. Return it home and called Toyota to fix it. I did not receive a call right away but after 3 days of calling, I heard from the Service Drive Manager who stated he would repair my car only at their discretion and the best judgment of the shop. I asked them to replace the oil pan because the drain plug was spinning and the new fix was more of a bandaid. He told me he would add an oversize plug to fix the issue without considering my request. I did not agree with the fix and reached out to the General Manager to help but the GM did not change his mind and did not reach out to me even after I told him the problem. He only reach out after I told him the problem was not fixed. He told me that he did not reach out because he assumed that the problem was fixed. The worst part of all is my car is not getting genuine Toyota parts but the GM stated that the form clearly stated that they would install aftermarket parts and the service adviser told me. I was not told that the oil change came with after-market parts instead of the Genuine Toyota parts.
Andres Covarrubias
Sep 4, 2022
5
Joua was so caring and so helpful to get my car out in a fast pace
JULIAN BERTONLINI
Sep 2, 2022
5
Great experience overall. The salesperson was patient & listened very well.
Ross Madison
Sep 1, 2022
5
Dean which was my sales representative was straight to the point. Great guy and would recommend him again. Financing representative was not as great as he appeared to be confused .
John
Sep 1, 2022
5
Mark Corbett was great through the whole process, really went above and beyond to make me feel comfortable and understand everything in the process.
Dave Roberts
Sep 1, 2022
5
Had a great experience with advisor Mike. Will definitely be coming to him moving forwArs
allisongwu
Aug 31, 2022
1
While my car was in to have the hybrid battery replaced, my catalytic converter was stolen. I did a public records request with the City of Irvine and saw that this was the second time in the past two months where there was a reported grand theft from an automobile at this dealership. AutoNation Irvine has been stonewalling by not returning my calls and has offered nothing to try to resolve the issue. When I visited in person, they said they want me to go through my insurance. In other words, they’re making me take on the increased insurance costs that will likely result rather than accept responsibility for caring for my car while it’s in their possession.
Jeremy Eggerth
Aug 29, 2022
5
Jason Halstead, was very helpful and made sure everything went smoothly also made it so easy for me to sell my car, would definitely recommend AutoNation Toyota Irvine from my friends and family.
CHARLES JHONATHAN COLUMBRES
Aug 29, 2022
5
Stuart was responsive and accommodating to some requests.
Saleem Erakat
Aug 27, 2022
5
Good customer service nice very clean place will buy another car and recomend� it to my friends and family
Julio Benitez
Aug 27, 2022
5
First routine maintenance was done in just the right amount of time.
JOE DAVIDSON
Aug 26, 2022
5
customer service person Joel was very easy to talk to and answered all my questions. Although I only came in for a 5000 mile service there were a couple of issues that were found on my visit. There was a rats nest in the engine compartment. Joel explained to me what needed to be done. Basically sanitize the engine and replace the cabin filter, which was very dirty. As my service contract just expired, I used a coupon to save some $. I like the new addition of seeing a mechanic showing the work being done. I usually take a nap in the waiting room and before I know it the work is done and I'm gone. My experiences generally go on without anything unexpected. I'll be back for my next scheduled service.k
Richard Zucker
Aug 25, 2022
5
We got our new 2022 toyota Corola Hatchback from Toyota of Irvine with the help from our sale person George Reyes. He is very polite, helpful and explain in detail about the car and the whole process. His service was excellent and we will definitely come back. we are very happy with the purchase. Thank you so much.
Amy C. Lee
Aug 25, 2022
5
Friendly and helpful sales people and prize of cars are lower than other dealers.
Jojo
Aug 25, 2022
5
Abe and Mark were the best at Toyota Irvine! So kind, patient, and thorough and made my experience so enjoyable. I?ve never had that when buying a car, but I truly feel like I left so happy and now I get to drive everyday so proud of my purchase and know I made a good investment. Thanks for everything!
Autumn Middleton
Aug 25, 2022
5
So I bought a car from Eric in May 2022 and had a great experience. When I needed another car in August I called him right away. Eric is so cool and easy going. Just makes car buying such a breeze. Thank you so much for finding me the perfect car, exactly what I wanted and staying in communication with me. I will highly recommend Eric for anyone looking to buy a car.
Joanna Deak-Armstrong
Aug 24, 2022
5
I recently purchased a Prius Prime 2022 from Auto Nation Toyota Irvine. My sales consultant, Faten Naiseh, kept me updated on my vehicle availability and shipment throughout the entire process. She was very accommodating when I changed my mind at the last minute about trading in my old vehicle. Faten insisted that I take the vehicle for a test drive and I'm glad that I did! Stepping me through all the functions and features reinforced my decision to purchase the Prius Prime. It's a great vehicle! Mark Youssef stepped me through my financing and insurance options, and he made sure that I understood the value of prepaid maintenance and an extended warrantee. I knew exactly what I was paying for and I walked away thinking that I negotiated a reasonable deal. Five stars and two thumbs up!
Walter C
Aug 24, 2022
5
Joel is the best great service
Isidro F Elias
Aug 23, 2022
5
Joels customer service was great helpful and quick.
Jesse11
Aug 23, 2022
5
Tony Nguyen was very helpful and the service was very fast. I would definitely come back and recommend it to anyone thinking of going to AutoNation Toyota Irvine.
Raul Papaleo
Aug 22, 2022
5
receive thorough inspection of my Toyota Camry at 115 thousand mile mark. I did need quite a bit of work done, but my representative, James Reyes, kept me informed by phone calls and text messages. They even sent videos from the mechanics showing where maintenance issues were.
susan fuller
Aug 22, 2022
5
Awesome experience. Very thorough and well organized.
pam graham
Aug 22, 2022
5
Joe was very helpful and friendly. Very knowledgeable and showing my needs.
mr nguyen
Aug 22, 2022
5
Mack and his team treated me very well, made sure my selling process when smoothly. I have no complaints! Didn?t buy a car from them but would recommend them to anyone looking for a new car! That have other cars other than Toyota of course but they didn?t have the car I was looking for . Thank you Mack and Team!
KATIE HERNANDEZ
Aug 21, 2022
5
Tony explained everything patiently and well. I felt he wasn?t trying to up sell anything that wasn?t necessary.
Monique Phan
Aug 20, 2022
5
Visited the service center today and received excellent service by Tony. Now my car is in tip top shape.
Carl Royal
Aug 18, 2022
1
I had a very bad experience with this dealer. Very high price and no proper assistance with financing options.
Eli
Aug 17, 2022
1
Very bad experience with financing options. no one will respond to your calls or emails. I have taken cars from other dealers and didnt have any experience like this. They force you to buy more options as well and bump up price very high.
Eliyas
Aug 17, 2022
5
Friendly and helpful staff.
Jojo Virgo
Aug 13, 2022
5
Professional service Courtesy display by the employees Not pushing sales gimmicks down your throat
Ayman Abdelbari
Aug 13, 2022
5
Friendly helpful staff, would recommend for servicing your vehicles
Marcela Lara-D'Amore
Aug 11, 2022
5
First of all let me say that this is one of the most organized Toyota dealership that I've been to. It is spacious and very clean inside and out of the dealership. The GM (Mark) was very nice to accommodate us. We are having a truck meet and he was very helpful and provide us their parking space. I definitely recommend this dealership!
Ryan Maestro
Aug 9, 2022
5
Convenient Lyft rides home and from free of charge on the day of service. Thank you
Ebru Guvengir
Aug 8, 2022
5
Good service, knowledgeable staff, clean accommodations and kind staff also!
Karolyn Norris
Aug 7, 2022
5
Very good service. The staffs are nice and welcoming. Overall, I am satisfied.
Angel Rosario
Aug 6, 2022
5
Best service in town, they don't do or recommend anything unnecessary, and even throw in a free wash!
Jerry L. Feador
Aug 3, 2022
5
So helpful and made everything amazing
Ashlynn
Aug 3, 2022
5
So helpful amazing great! Mark was amazing
Ashlynn
Aug 3, 2022
3
The service center will try not to fix your car as much as possible you tell them the problem they say your wrong. Not so friendly after you buy the car Goodluck getting help
Summer
Aug 3, 2022
5
I am repeat customer. Kirk and Adiel are A+ customer satisfaction oriented, my purchase experience was awesome.
Diane
Jul 27, 2022
5
I have worked twice now with Joel Navarro on some service issues. He has done and excellent job keeping in touch with me to let me know about service progress, new issues that may have come up and most importantly when will it be ready. I appreciate that sometimes problems come up, that is why communication is so important to me. When I work with Joel he stays in touch so I know what's going on, what it will cost, and when it will be done.
NeilDrives
Jul 20, 2022
5
This time was good but last time was not. I had just spent $5,000 to get my car fixed and it overheated 30 minutes after I picked it up. I had to have it towed back to the dealer. They gave me a car to use until they fixed mine and a $600 discount. But I got into it with supervisor so he told me if I took my car someplace else for service then the warrantee on the work they just did would be null and void.
Pamela Combs
Jul 12, 2022
5
Buena la atención en el área de ventas y en el servicio técnico me tenían informado en todo momento como iba avanzando la revisión del auto
Dibujos Autocad
Jul 11, 2022
5
service and customer relations
Norman Lipin
Jul 10, 2022
5
Hi i recommend Autonation Toyota in Irvine. They are Honest, Up-Front, and friendly. Quite happy with the RAV4 we got from them and the experience. Thanks
LarryV
Jul 6, 2022
5
Everything got taken care and everyone was helpful
Linda Hill
Jul 4, 2022
5
would like to thank Abe..Trevor..and Mark for helping me on buying my 2022 toyota tacoma fully loaded...very good service from all of you guys and can't forget about the main BOSS..thank you guys for your help👍👏👏👏👏🤜🤛😃happy 4th of july
Richard Martinez
Jul 2, 2022
5
Very happy with them that was my 55th car that I purchased I’ve seen many dealers and many of them are not very good at what they do but AutoNation Toyota in Irvine really handle it well I really appreciate it
Tom Zambito
Jul 1, 2022
5
Oil change and filter. Made appointment. Easy
Teri Angeline Wasserbach
Jul 1, 2022
5
Always recommend them. Nice service
Michael Tang
Jul 1, 2022
5
Went to Autonation Toyota in Irvine to sell our 2020 Honda Civic and was greeted by Trevor whom we spoke on the phone with prior to our arrival. He was accompanied by Jason and both of them were super friendly from the get go. Our overall experience there was just plain comfortable as they handled the appraisal with ease and provided a competitive bid that we accepted. Top quality service!
Jason s
Jun 29, 2022
5
Edgar was a pleasure to work with. Edgar was able to give me a fair estimate for my car and complete the paperwork in a timely manner.
Ricardo Michel
Jun 29, 2022
1
Take way too long. Ridiculous!!!
Rebecca Kennedy
Jun 25, 2022
1
Wish there was a 0 star option… Avoid this location to save yourself a headache. My first & last time at this location. Thomas Folk was late to my appointment for 30 minutes. My appointment was for an oil change & tire rotation. after FIVE hours of service for my car, Thomas informs me that he has to charge me $150 for my tire rotation (while my car is still under warranty) because if they unscrew the bolts it will break!!! How come this has never been an issue at the Tustin AutoNation where I usually get my car serviced? Thomas continues to blame it on them saying they have messed it up & didn’t screw it on correctly last time & I should take it to them to fix it unless I want to pay here to fix it. AWFUL SERVICE. Held my car there for 5 hours for just an oil change…
Shayna Ghazavi
Jun 20, 2022
5
I highly recommend these guys, no pushy sales guy. And they are absolutely good to their word. I will be back here for all my cars.
Kara Lindberg Drake
Jun 18, 2022
5
Excellent service. Service reps were helpful and informative! Highly recommend,
John Carter
Jun 16, 2022
1
Recently I've bought Toyota Siena 2021 and three times I have been at this service. 1. Completely unfriendly inviroment. Notwithstanding of whether you came with or without appointment, you can spend 15 minutes in the middle of the drop off line and no attention at all. You feel like you're an empty spot. All employees just pass by you and say nothing, no "hello" or "I'll be right with you shortly" or sort of this phrases. They disrespect even seniors, who are, some times, turning around do not understanding what to do next, and where to go after they came on the drop off line. Moreover it is so obvious some times that a senior person is so confusing and needs just some attention however nobody cares in this service. 2. First time I came to fix a recall. when I called before to headquater or sort of they said cofirmed the availibility of the remedy of this recall. However, when I came to this service the employee told me it is impossible. It took me for about one hour, request for the manager coming, several conversations with the headquater, only to make the employee open the document in his computer where it turned out there was a remedy instruction. Completely uninvoleved and disinterested in the process stuff. Second time I've been there for maintanence. And had to return two times because they forgot to reset, the first time - indicator about necessities of maintnance, the second time because they forgot to reset the similar indicator about oil change. So unprofessional! You are naver expect that you need to move all your businesses three time instead of one because of someone irresposible attitude towards his or her simple work to change oil. Third time I came because after the maitanace I have gotten some additional rotating hum. I thought it might be because they rotated tires and they need to form themselves a while. However the humming sound haven't disappeared. I again moved all my business and allocated one day to fix the problem whatever the problem is. I dropped my car in the morning and was promised to get it in the evening, however, in the evening my car was not even touched by anyone. Turned out I lost my day only for my car standing on this service parking lot. It is sheer disrespect to customers. Conclusion I hate to say that but have to admit that this service is unprofessional, unfriendly and disrespectful to customers. I guess with such a service there is no incentive to come after the warranty end up.
Gregory Duralev
Jun 16, 2022
5
Great shopping experience
Brenda Zavala
Jun 15, 2022
5
Erik was very friendly and helpful when I came in for my annual oil change and a tire rotation. Although the free coffee and snacks are appreciated while you wait, along with friendly staff, it took three hours simply for an oil change and rotation. I arrived at 12:50 pm and left at around 3:50 pm. They wrote down 1:20 pm as my arrival time as it took them too long to finally log in my car. As much as I appreciate having my car serviced at the dealer, I am not sure if I would want to pay more (my local mechanic charges less), drive out further, and wait longer for the same service where you are just another number.
Jeannie Natsuko Shinozuka
Jun 10, 2022
1
My wife waited for 1 hour and a half for simple tire rotation we had an appointment and everything it only takes 10 minutes to do
Gordon Jennings
Jun 10, 2022
5
very friendly staff and good customer service
Georgeta Cooper
Jun 9, 2022
5
I bought a new Toyota Camry Hybrid from here. Excellent customer service. Thank you so much!
SCOTT YUN
Jun 5, 2022
5
Andy very was very knowledgeable and provided excellent service
YVONNE BUI
Jun 4, 2022
4
Make it easy and comfortable to shop & test drive... Excellent !!!
SAM YUN
Jun 4, 2022
5
AutoNation has been great to me for 4+ years. I know I will be a forever customer with them. The sales help, help and experience I get for my 6 month checks are efficient and wonderful, and of course, the car I was able to pick from the lot. I couldn’t recommend this store enough and the people who make it the store they are. Thank you everyone!
Komal Gill
Jun 2, 2022
5
I spoke with a sealer man who name Adam Bahnasi he is gave me perfect way to get my new car . Was very nice and friendly, I appreciate him for help me . Very recommend
Ahmad Mujarkesh
Jun 2, 2022
5
Dear Mr. Mohamed Abdelwahab, I hope this email finds you well! My family and I would like to thank you for your help and great customer service. We appreciate you for making the process of getting a new Camry a piece of cake. Honestly, this was the easiest and most pleasant experience we ever had with getting a new car. We are so happy with your professionalism, excellent customer service, and positive attitude during our car exploration. We have many friends and family members who want to get new cars and for sure we will be highly recommending you at AutoNation Toyota-Irvine to them for your attention to detail. -Mozmail Balal
Muzamel Bilal
May 30, 2022
5
Amazing service and people 😊
Ma Cha
May 27, 2022
5
James is knowledgeable and works with you. I had an excellent experience.
Michael
May 26, 2022
5
Best service in the area. Would recommend the place to anyone.
Cheng Xiong
May 25, 2022
5
The AutoNation Toyota Irvine location was very helpful in walking me through the purchase experience. Mohamed Abdelwahab helped me and he was incredibly professional, efficient, and a great salesman. It was one of the smoothest transactions I have experienced and he took the time to answer my questions and address any concerns I had. He was even kind enough to drop the car off to my home and Uber back to the dealership since I was unable to get there in time. He went above and beyond and I look forward to dealing with him anytime I?m at this Toyota location.
Amira Mansour
May 25, 2022
5
I took my wife's car in for it's first service. I had an 8:00 am appointment (Saturday)and the took it on time. It was ready by 8:45. very happy with them.
Robert C Murray
May 24, 2022
5
Awesome customer service and recommendations on what services was needed on my car.
Phoua
May 22, 2022
5
Great experience, wonderful staff. Very helpful and friendly.
Naomi
May 22, 2022
5
I went shopping for a new car and received exceptional customer service. I was not pressured to buy anything and had all of my questions answered.
Filipina
May 22, 2022
5
I had an appointment. They got me in, estimated the time it would take correctly, an I was out on time. I took advantage of their waiting room and got some work done while I waited. I highly recommend Auto Nation Toyota Irvine!!!
Brandi Li
May 21, 2022
5
AutoNation Toyota is efficient and reliable. I purchased my new red Toyota Corolla beauty in late February and absolutely love my car and the service and support I received at purchase. I have already taken my car in for service once and the process was seamless and the customer care top-notch. Won’t take my car anywhere else!
Christina L Coots
May 20, 2022
5
Provided excellent assistance and answers to my questions.
Noel Vicencio
May 20, 2022
5
Everybody was professional and the whole process of buying a car was quick.
IV Arambula
May 20, 2022
5
Personnel are very professional, kind and approachable especially my sales agent Mohammad. Keep moving to reach your target
Jude Pijo
May 19, 2022
5
I have purchased a few vehicles from here and I love the staff and how friendly they are. There is a no pressure to buy and they Genuinely want to help. I have sent at least eight people that last year to purchase cars just on knowing they’ll be taken care of here.
Steve gray
May 19, 2022
5
The salesperson was very knowledgeable and attentive.
Pao Pao
May 19, 2022
5
I had a great experience with the service of the Toyota team in Irvine.
Kelly Thao
May 19, 2022
5
I was looking for a used car and I found what I wanted. The service was great.
Houa
May 19, 2022
5
Great people and great service. Everyone was super helpful.
Cat Gray
May 19, 2022
1
My husband recently bought a car from AutoNation and also purchased the service plan. He was told he could take his car to any AutoNation for service. We received notice via mail that it was time for the first service so he made an appointment to bring it in. First, when he arrived he was rudely told that he wasn't covered. After escalating to a manager, they finally found his record. Second, he waited for more than an hour while other walk-in customers were taken back for service and there vehicles completed. He watched this happen two times before finally giving up and asking for his keys. This was not our first hiccup with AutoNation. When the vehicle was first purchased, we never received our license plates and the dealer would never return our calls when we attempted to inquire. Our temporary registration expired and we still had no clue where the plates were. We finally received them in the mail a month after the temp registration expired and months of us attempting to call and email without ever receiving a response. I will be sure to let everyone I know to NEVER purchase a vehicle from this company. Poor customer service and non-compliance with the law is what you get when you decide to purchase with them.
Leticia Newman
May 18, 2022
5
Adam was very helpful, making it a very easy process. So happy with the RAV4!
Heather Revens
May 18, 2022
5
Great service everyone was professional and accommodating.
Lee Mamaradlo
May 17, 2022
5
Everyone is very helpful. The service was organized and committed to giving me the best customer experience. This is why I will remain a customer and I don't mind recommending to friends and family. The best service team ever!
Joe Mamaradlo
May 17, 2022
5
Great customer service.
Pcastillo
May 17, 2022
1
The personnel at the dealership were rude, incompetent, and distressing. I had a 2pm appointment to have a new key made to because I lost one of my two keys. The charge was to be $700. I will not complain about the cost of $700, which is insane. I assume that Toyota approves of that charge to make a second key. However, they told me it would take at least 2 hours and I should probably leave my car, because of the long wait. Yes, over 2 hours to make a new key even with an appointment. So, I asked if they could provide me with a ride home. They did not offer. I had to ask. The service writer told me he could order a Lyft car to take me home, so I asked him to do that. He punched some keys on his computer, called someone on his phone, and told me he had ordered the car. He said that I should go "wait over there", and he pointed vaguely to the outside of the building. To clarify the location, I responded "so, I just wait outside". He said yes, the car will meet me there. After waiting a half hour for the car, I went back to the service writer and asked if there was a problem. He asked if I had spoken to the man outside who was standing in front of the parts department. I said that I had not spoken to that man. I was not told that I had to speak to him. The service writer said that he had told me to speak to that man. I repeated that I was told to "stand of over there", but he did not tell me that I had to speak to someone else. I thought he had ordered the car. The service writer insisted that he had told me to talk to the man outside. I said he did not say that. He insisted that he did say that. Rude! So, I went over to talk to that man outside and told him what happened. He said that the service writer had ordered the Lyft, but then cancelled it. I could see on this man's tablet that there was a prior order that had been cancelled. Incompetent! This man told me not to worrry, he would order me another Lyft. After another half our the Lyft finally came and took me home. After 5 pm, I had still not received a call from the service writer telling me that I could pick up the car. So, I phoned him. He was not available, so I left a message for him to call me back. After a while he did call me back, and he said that I could pick up the car. I asked if he would order a Lyft to take me back to the dealership. He said that he would do that. After about 15 minutes, I received a call from someone else at the dealership who said he was ordering a Lyft for me. He said he wanted me to confirm my address. I confirmed that the address he had was the correct address. He said that I would receive a text from Lyft as soon as a driver was identified. I waited another twenty minutes and no car arrived from Lyft. So I phoned back and spoke to the man who had confirmed my address. He said that the car was ordered, but Lyft had not identified a driver to take me back. He assured me that eventually someone would pick me up. I waited another 20 minutes, and still no text, and no Lyft car at my house. Distressing! It was now after 6pm, and I decided that I had better order an Uber and my own expense ($20) because, if I continued to wait for a Lyft, the dealership might be closed when I got there. Uber indicated that a driver would pick me up in 17 minutes. After 17 minutes the Uber arrived. So did the Lyft ordered by the dealership. This was now more than an hour after the dealership said they would order the Lyft. The Lyft driver told me that the dealership had given him the wrong address! This, after I had confirmed the address to the dealership a long time before. Incompetent! It was too late to cancel the Uber, so I took the Uber back to the dealership at my own expense, and I got there in time to pick up my car. I did not rate the dealership zero stars, because they did program the new key correctly.
Richard Holzman
May 16, 2022
5
I'm so glad I chose this car dealer the customer service they have the best I bought 3 cars from this dealer the salesman was professional the store manager was really helpful again I recommend my family to purchase them vehicles from the dealer we bought from them over 8 cars so far thank you for helps guys AAA+++++
Majed Alqadi
May 16, 2022
5
they are very friendly good
Hassan Saifzadeh
May 16, 2022
5
From the time of arrival to the time of departure all good things. Fast reliable service.
Eddie Perrin
May 15, 2022
5
Always a good experience, have bought several vehicles and use them exclusively for all my service work
Devin
May 15, 2022
5
good service, great place to buy
Pichin Valega
May 5, 2022
4
Good service and reliable and thorough vehicle check
Kevin
May 5, 2022
5
Really simple visit, oil and filter change. Pretty good attention from the service personnel. The only thing that could improve is the time to do it; even with an appointment it took almost 2 hours. One thumb up! 👍🏻
Anibal René Quiroga
May 2, 2022
1
Really bad experience about buying a pre-owned 2019 Audi A3. The sales kept pushing me to buy a repair warranty when I bought the car and now I know what the reason is. First, until I opened the back door after a week of driving, and the handle fell off completely. It broke so easily that I thought it was broken before I had the car. The service department helped me fix it quickly. Then, when I drove the car for the second week, it kept popping out the Oil Level Sensor was malfunctioning. So I went to the service department again, this time they told me they could do nothing with it because they don't have Audi's computer to test what the problem is. I have to go to Audi store. I think it is ridiculous for a new purchased 2019 pre owned Audi. Apparently, they didn't do a thorough inspection of the used car before selling it. And if they can't repair Audi, what's the use of the thousands of dollers repair warranty I bought?
Lauren Crystal
Apr 27, 2022
1
Really bad experience about buying a pre-owned 2019 Audi A3. The sales kept pushing me to buy a repair warranty when I bought the car and now I know what the reason is. First, until I opened the back door after a week of driving, and the handle fell off completely. It broke so easily that I thought it was broken before I had the car. The service department helped me fix it quickly. Then, when I drove the car for the second week, it kept popping out the Oil Level Sensor was malfunctioning. So I went to the service department again, this time they told me they could do nothing with it because they don't have Audi's computer to test what the problem is. I have to go to Audi store. I think it is ridiculous for a new purchased 2019 pre owned Audi. Apparently, they didn't do a thorough inspection of the used car before selling it. And if they can't repair Audi, what's the use of the thousands of dollers repair warranty I bought?
daisy
Apr 27, 2022
5
The service I received was fabulous. I had been looking at several cars at other dealerships hut no one would get back to me. I first dealt with the chat box on the website to verify the cars availability and set an appointment. Five minutes later Sam my salesperson was on the phone to confirm and welcome me. went to see the car at 7pm, Sam was very accommodating, helped with the test drive, answered questions, all low key and not high pressure at all. The finance dept did their job quickly and I went home with my new car. very pleasant experience, I'd highly recommend them.
Philip Navratil
Apr 22, 2022
5
The check in went really well. But there was an awful disconnect on pick up. The dealership had begun remodeling and I couldn’t locate a place to pay for the work and get my vehicle. I asked one “advisor” for help and he said you have to see your check in advisor. Well, he wasn’t at his desk. I asked another employee for help and she had no relevant advice. I asked for the manager. They pointed to his office. He wasn’t in either. By this time 10 minutes of frustration had me in tears. I just wanted to pay and get my car! Finally a man named Chris saw how upset I was and took me to his desk where I was able to pay and finally get my car. He apologized several times for the poor help I had received.
Laura Daillak
Apr 22, 2022
1
Friendly salesperson, but horrible follow up to be able to fulfill responsibility and promises. I have been waiting for over a month to get my tinted windows, something I already paid for. They have not show no even a little sign of courtesy and get in touch with me. Totally disappointed and regretted of my purchase at this dealer, not profesional at all!
Alberto N
Apr 14, 2022
1
They replace rear breaks, week after they make noise. Go there again to get it fixed, they won’t fix it right.. few weeks after go again and get it fixed. On next regular service, they want front breaks to be done. Same problem. Noise after fresh break install, even after tell them about rear break experience.. go there twice to get fixed, now they will charge $$$ saying rear rotors are out and it ain’t our problem Wait for hours and hear lecture about how to use breaks. Simple fact of not doing job right while replacing fresh breaks doesn’t seem to be understood. Stay away. World is big find other options or a local small house mechanic who cares
Lohith Rangappa
Apr 13, 2022
5
The associates are friendly and helpful they are efficient and they did wash my car which not all dealerships do it anymore.
Elvira Cabana
Apr 12, 2022
5
First class dealership. Their staff was very knowledgeable, courteous and professional. I’m really happy with my pre-owned vehicle purchase and the prices are very competitive in this crazy market. Don’t hesitate to trust this dealership.
Vicki High
Apr 8, 2022
5
Celeste was great! She went above and beyond to make sure everything was good! I had told her a concern for my car and my car was supposed to stay over night. She made sure everything was good with my car and It ended up getting done the same day! I really appreciated her service and I will definitely being going back to her!
Nicole Nazar
Apr 7, 2022
5
Went for my 3 year check up. Was in and out in less than 90 minutes. Joel was great. Very professional. I would recommend highly.
Pat
Apr 6, 2022
5
It was quick service of changing engine filter and oil. Quality as expect, free car wash. Thank you.
Tadeusz Ptaszynski
Apr 4, 2022
1
I would never use the service in this place.
Nadia Hashemi
Apr 4, 2022
5
This experience was one of my Best experiences with a car dealer. The reason for that was Mr. Mark Corbett. He was a pleasure to work with and was a straight shooter from the beginning. You cannot ask for a better advocate for you then he at the dealership. He answered all of our questions confidently and without the normal Swag or Gotcha talk. He told us what we were going to get, for what price, and what the situation in today us market looks like. We had done a lot of research on the 2021 Toyota Corolla Hybrid we decided on so we knew what we wanted and for what price. Thank you Mark for your honesty, integrity, and assistance through the often laborious buying process. You made it fun and low stress.
Wayne Simonds
Mar 15, 2022
5
Friendly staff, great service.
Janty Chattaw
Mar 15, 2022
5
I had a appointment for a oil change. They said itwould take possibly 2 hours and ended up being about 45 minutes. Yay that’s a good thing
Nancyann Hume
Mar 14, 2022
5
Great customer service always willing to help .
Sadatiel Piedra
Mar 8, 2022
5
Joe was a great service advisor!
Valeria Bueno Navarro
Mar 7, 2022
5
good luck。i love you
Pam Crofoot
Feb 28, 2022
5
Positive experience! 10 STARS! From first eyeballing exactly what I was looking for on the showroom floor…… To the sales person, Moe…… To the manager…. To the finance guy…… I can’t say anything wasn’t “Top Notch”! Highly recommend this dealership location. I’m expecting nothing less, with all my future dealings with them for service/maintenance. Relying on the Service Department, to maintain my same level of expectation! “Bravo guys”, at Toyota of Irvine!!
Leigh Ann
Feb 21, 2022
1
Took over two hours just to do an oil change and tire rotation. Way too long and unacceptable
Michael J McClare
Feb 18, 2022
5
I went in for a routine maintenance. Joe was honest and helpful.
Cady Clasby
Feb 18, 2022
5
Everyone very helpful.Waiting area clean,pleasant,and wide.
Lindaflor Merly Santos
Feb 11, 2022
1
I had nothing but Rude Service from the time I arrived to the completion of my purchase. Also after buying vehicle I was informed it was covered in a paint overspray and spots were beginning to turn red/brown color. (On my white car). I called dealership to ask their advise or suggestions and they told me Its only my 5th day owning the car and I can return it if I want. They also suggested that someone else did something to my car. Maybe because the car business is so hot right now they dont need customers but this is my worst experience ever. Then get the typical we are sorry please call our GM response and no changes
Peffers
Feb 11, 2022
5
This by far was the best auto purchasing experience we have ever had. Don Roberson was friendly, knowledgeable and professional. He kept us informed from start to finish without us needing to ask. He even continues to follow up with us to see if we have any questions. We’ll absolutely be returning when we are ready to purchase our next car.
Joey Latino
Feb 5, 2022
5
修理進捗状況のきめ細やかな連絡
Seiji Matsumura
Feb 2, 2022
5
I recently took our RAV4 in to be serviced for the first time. Jamie Fernandez was very kind. The lounge area is nice. Due to a GPS mix up I was 30 min late and they still took me. Very accommodating. I really appreciated that. They couldn’t know but I have circumstances that make it very hard to come in and do this and to not make me reschedule was seriously a gift.
Leah Engel
Jan 29, 2022
1
My service person was excellent - Tom - he was courteous, kind, and upbeat. My complaint and why i am considering going elsewhere for service is that when i take my car in (and this has happened on multiple occasions), i have a, say, 9:00 a.m. appt. I get there five minutes early, and i sit in my car for 35 minutes before they ever take the keys. I hear the guys saying they "overbook and everything is backed up (not talking to me but to one another)" and then i go for the shuttle and they are "overbooked" and I am not scheduled for three more runs. This is not acceptable to me. Five - ten minutes, sure. This happened exactly the same way last time but it was a Saturday so i booked a week ahead and in the middle of the week this time. I know covid makes things difficult, but they need to work on their scheduling. They did get the car to me by 1:30, as agreed, and it had been washed on the outside, and i appreciate that but i had an appt in the morning i had to reschedule.
Kathie Elms Fletcher
Jan 27, 2022
5
Perfect service! They took care of everything and it was smooth.
Florina Massbaum
Dec 6, 2021
5
I would like to recommend the entire Toyota experience from purchasing or leasing the vehicle to its amazing Toyota care! Big thumbs up from Marco Reviews! Thanks for keeping my Toyota running smoothly like a Toyota always should!
Marco Kun
Oct 28, 2021
1
PLEASE share with anyone you know who bought a Toyota Certified Used Vehicle from here. I was sold a van severely damaged by the previous owner. After (s)he crashed into the curb, damaging both right side tires and other parts, the van started shaking at higher speeds, resulting in the tires going bad after 20k miles. It was then sold to us as a TCUV. At our first 19k miles, the van started shaking at high speeds…all 4 tires were bald. Despite arguing that something had to be seriously wrong with the van, the sales manager said all we needed were 4 new tires. After 17k miles on the new tires, I got a slow leak in one, and then discovered ALL 4 tires were bald again! We then got a complete printout of the van’s Toyota history and discovered the damage done by the prior owner at 7600miles. We showed this to the general manager. He said they don’t look at the previous history when certifying a vehicle. His analogy was like when you go to a doctor…doctors don’t look at your past history, they just diagnose you right then!?!?! Both managers insist the van was properly certified…even though we discovered they secretly painted the bumpers the day AFTER we bought the car (and 2 days after they signed off the 160 Point Quality Assurance Sheet), and put a different invoice in our sales packet. I fought this for a year and a half, filing reports with the BBB (Autonation Irvine never replied back), the Bureau of Automotive Repair (Autonation Irvine told them they would not repair it. The BAR said since the van records clearly indicated the same persistent problem from the prior owner, they should have returned our money or traded the car out), the Orange County District Attorney (violations of the Business and Professions code), the DMV (due to Covid shutdowns, I had passed the statute of limitations), Autonation Corporate (would do nothing since I drove the van 39k miles, even though the van is deteriorating), Toyota Corporate (they don’t deal with used car issues at their dealerships, so I need to hire a lawyer and sue them!). I now have no choice but to do the over $5000 in repairs. Please share, and tell others to go out and get printouts of their TCUV prior history.
Karin Matsuda
Oct 14, 2021
1
This happened twice, you would think they would try to make up for lackluster service the first time but NO. When you go to a dealer, you expect to get good service, but the reality was quite different: car not returned in a timely fashion, LOTS OF EXCUSES and DELAYS, increase in price constantly for a very basic repair, POOR COMMUNICATION, incompetent workers.
sad service
Sep 3, 2021
5
Everyone is friendly and helpful. I had fast service and will definitely be returning. Thank you all! Great team!
Kelly Sparkman-Tandy
Aug 16, 2021
5
Eric Rodriquez was our service adviser, he was amazing from the beginning when we dropped of my moms car, to the picking up of her car. He went out of his way to call her insurance about reimbursement for some of the work that was needed, to making sure the shuttle picked us up and brought us back to pick up the car. Thank you Eric, we appreciate all of your help.
Penny Oseas
Aug 12, 2021
1
Did not return phone calls all day concerning minor problem after purchase. asked numerous questions although there was a no questions asked policy on return within 5 days.
Arnold D. Moss
Aug 11, 2021
1
All smiles in your face but once they sold me a lemon I attempted multiple times to have anyone help me fix this car issue within my 5day of sale. And all I got was the cold shower and told the" car was fine b4 I bought it so I must of done something to car"!! Wow this place is a fraud run by 2face slime ball car salesmen, RUN PEOPLE!!
Leticia Sanchez
Aug 2, 2021
5
By far the best dealership I've ever purchased a vehicle from. And absolutely the best AutonNation Toyota. George, and Ozzie were the salesmen that helped me, and Leke the finance manager and Chet the general manager, thanks to all of you guys you made it so effortless and seamless. I was in and out in less than two hours. They paid fairly for a trade in and got me a great finance deal. I'll most certainly be back for my next purchase. Highly recommended.
Jordan Moe Zbadi
Jul 31, 2021
5
YOU ARE THE BEST!!! What a great team - My Service Advisor referred Mark Mehta, General Manager, who set us up with Richard Kim, Sales, who orchestrated the team in a great effort to reserve a brand new RAV4 that was on a train heading to Autonation Toyota of Irvine. Richard then called us on arrival, gave us a test drive, had us fill out easy paperwork, entertained us until Loren Coleman, Finance, warmly welcomed us into his office, completely explained the transaction, offered services, expertly filled in all of California's crazy paperwork, had us sign, and closed the deal. Everyone sported big smiles and positive attitudes. Richard made sure that dealer prep was complete, then introduced us to our new car and its features. PERFECT! 10 OUT OF 10! GOLD MEDAL! Many thanks to all of you for securing us this vehicle in a market where there are few to be had. I and my wife could not be happier with you - Richard Kim, Mark Mehta, and Loren Coleman. Many, many thanks
Jonathan Usdin
Jul 31, 2021
5
very happy with service and employees ❤️
Barbara Chaille
Jul 25, 2021
5
Excellent customer service and you will get your money’s worth
Armando Arayata Recinto
Jul 17, 2021
5
I would definately recommend AutoNation of Irvine. I was apprehensive at first because the place is rather large and I feared I'd be over looked. Thanks to Dean Sturmand I felt at ease and welcomed even before I arrived. Its due to the high quality of customer care and genuine concern from Dean that this large foreboding place was made to feel cozy and relaxed. Employees like him are the backbone of their business. If you go I recommend you request Dean, you'll be glad you did.
Brian Desbiens
Jul 10, 2021
5
very kindly. excellent repairs
전성진
Jul 8, 2021
2
I was disappointed with my service visit. The shuttle driver was unpleasant, the service rep automatically wanted to charge me for filters without even checking to see if they needed to be changed and presented the total cost as if it was a given instead giving me the options. I used to go to this dealer before with my previous Toyota and I remember it was always a good experience. I don't think I am going back after this experience.
xxxxxxx
Jul 7, 2021
5
Great Customer Service and quality work.
Jennifer Sermabeikian
Jul 5, 2021
5
Had a great experience buying our new RAV4 from AutoNation In Irvine. Unlike another local Toyota dealership in the area, they were interested in helping us get what we wanted, not what they wanted to sell us. Mark Corbet is the first car salesman I have ever worked with that truly listened to what we wanted. I didn’t walk away feeling that we “settled”. We got what we wanted and at a great price. If you want to be treated right, go to AutoNation Irvine. One final point to prove they think about the customer first- They sent us on our way in our new RAV4 with a FULL TANK of gas - never had a dealership do that before. BUY TOUR CAR HERE!
David Jarvis
Jul 4, 2021
5
Great service, especially from Tom Kolb. He went the extra mile for me, and that's why I stay with them!
Mark Ryan
Jul 2, 2021
3
The wait just to get checked in was way to long! It needs to be streamlined! I saw about 10-15 desks inside the service center with no one there. They said they would wash the car. After 2-3 hours they didn’t even wash it.
Cree McCook
Jun 29, 2021
5
Accommodating urgent situation requiring new tire in last minute of day.
Sean Ahn
Jun 28, 2021
5
I use a power chair and cannot use the shuttle. When I needed a lengthy repair they picked my car up for me. I have used AutoNation Toyota Irvine for years and they have always been extremely accommodating and provided great service and repairs for my old Sequoia and now for my wheelchair van. I would highly recommend them.
Judith Lemke Niemann
Jun 26, 2021
5
This was my first experience at this dealership. Everyone was professional and helpful. I especially appreciated the gentleman at the entrance of the service department who was available for me to ask questions since I wasn't sure where my friend should pick me up. On the negative side, making the service appointment via chat was not only extremely frustrating, but I was trying to have my first service on my new car and somehow the remarks were that I had trouble with my A/C!
Susan Hibbard
Jun 23, 2021
5
Took my RAV4 in for detailing since it had a couple minor scratches and Manny & his team did an amazing job as always!
Gabriela Garcia
Jun 23, 2021
5
Had no problem dropping car off for service, and they were completed by 11am and the shuttle to pick me up was prompt...the only issue was picking up since my rep was not there, and they were having an issue with locating my car..but overall it was ok.
Sherie Harvey
Jun 21, 2021
5
Excellent service. Reasonable waiting time. Device manager explained in detail everything and updated of work progress.
Sam Tylner
Jun 21, 2021
5
After getting payment I needed. I was offered extra coverage which I wanted but was not told my credit would be ran. I would have paid cash for extra coverage but was not given the choice
Carol Ulrich
Jun 21, 2021
4
Smooth transaction; pleased with staff and their experience
Jacquelin Kennedy
Jun 20, 2021
3
Scout GPS issue unresolved, ?rinsing? and not drying vehicle prior to delivery only causes water spots, had to wash it when back home. Probably best not to rinse.
Tony Garcia
Jun 19, 2021
1
One of the worst experiences I?ve had. Waited almost 4 hours just to have my car not be fixed, my steering wheel cover ripped off, and my gas mileage icon to be broken on the dashboard. Will never be returning.
Audrey Sjobeck
Jun 16, 2021
3
I had trouble booking my service. Evidently the dealer’s computer system lost my car. I understand that customer service today blames the customer and the agent certainly made it my fault that the dealer lost my records. She reluctantly booked service. When I arrived for service there were three cars waiting, including mine. There were no less than nine service reps sitting at desks, only one or two were with customers. It took a long time for them to get up and help the people waiting. After that, my service was great. Courteous and fast.
Tttttttt
Jun 14, 2021
5
I had several things done to my car including routine maintenance. It was done properly, on time, and at the agreed to price.
Mike Pohl
Jun 14, 2021
5
Found a car online that was at a Toyota dealership, didn?t have so great of credit but they put you first to make sure you walk out with the car. My service team Dean and Eric were awesome. Thank you Auto Nation!!
Alina Aguilar
Jun 12, 2021
5
Good staff...Cares about their customers
Gregory Pierce
Jun 11, 2021
4
Everyone was so friendly and helpful eventhough they were very busy.
Johnjohn
Jun 10, 2021
5
Went in for a recall on my Toyota 2018 gas pump. Very friendly and good customer service. Went to work and was done in 4 hours. My first time here and I will come back
Darlene Dzurilla
Jun 9, 2021
4
The wait time for a general oil change was 2.5 hours!! That was a long time.
Kathryn Russell
Jun 9, 2021
5
great service. local business to Laguna Woods city.
Ching-Hso Shaw
Jun 6, 2021
5
My son just bought his first car here! Everyone was helpful and extremely nice. This was a great experience for a first time buyer. Thank you for making a life lesson so easy and enjoyable!!
Lindsey Troupe
Jun 5, 2021
5
The young lady who help us out purchasing our new car she was very professional I will give her a five star
Jorge Lopez
Jun 3, 2021
4
They were very very busy so I had to wait to get service and then it was almost two hours before my car was finished. They did wash my car so it was nice.
Beverly Wakefield
Jun 3, 2021
5
recall update was extremely efficient check-in, customer service and timely repair. car was returned within time estimate originally given.
Gary Kelly
Jun 2, 2021
5
Best customer service ever ask for (Sam) he help me get the same truck i wanted and explained everything clear recommend Irvine Toyota 100%
Melissa Campos
Jun 1, 2021
1
Horrible service, been out of tags due to incompetenc