13 Million Cars Sold to Happy Drivers

"It's nice not to haggle over prices. Their prices are good!"

-- Misty H.

"They got me in my dream vehicle. They listened to what I wanted and I felt heard."

-- Eloni T.

"Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour."

-- Tom D.

Come Experience the AutoNation Toyota Irvine Difference

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Recent Reviews from AutoNation Toyota Irvine

TL;DR: IF YOU ARE LOOKING FOR AN HONEST DEALER KEEP LOOKING I'm archiving my old review which was a 4 star review regarding the sales process. For reference, in that review I stated I was very happy with the process but extremely unimpressed with the pushy sales tactics the finance manager used to get me to buy add on services after I had already chosen to purchase the vehicle. I'm updating, because I've now had my vehicle for 2 years and been able to work through 4 encounters with the service department. In a word: abysmal. The majority of your interactions with the dealer after the purchase of your vehicle will be with service - and if I were you I would keep looking. Oil changes take two hours at a minimum and this past Saturday I experienced pushy service advisors with deceitful and dishonest tactics at their peak. I've attached pictures to this review for reference so that you can be the judge. I made an appointment for an oil change and got Manny as my assigned service advisor on check in. I left the vehicle and took an uber home. Manny called me about an hour and a a half later and informed me I needed a throttle body service due to it being dirty, a brake fluid flush due to that being discolored, and a battery cleaning because of corrosion. All of this usually costs $500 but Manny could give it to me for $400 if I agreed to have them do it then. Keep in mind, he didn't say this was dealer recommended or optional - I "needed" to have these done. I declined because I like to see for myself what they will be doing and came and picked my vehicle up a half hour later (remember the 2 hour minimum?). This evening I went out and lifted my hood up to check things out. I haven't cleaned my engine in 10k miles so there was a light layer of dust over everything... and nothing had been disturbed. The brake fluid reservoir cap and snorkel tube around the throttle body had the same light layer of dust as everything else. I opened the brake fluid reservoir and used a moisture meter to see if the integrity of the fluid indicated it needed to be changed - tests showed the fluid was almost brand new. I took the rubber snorkel tube off of the manifold expecting to see the butterfly valve absolutely coated in carbon deposits... clean as a whistle. I took the protective cap off of the positive battery terminal expecting to see lots of corrosion and battery acid build up... almost nothing. I cleaned it with a 1 cent paper towel and moved on. What if I had been an old lady who didn't want to dig around under the hood? Or less mechanically inclined? AutoNation Toyota Irvine you should be ashamed of yourselves. If you are the service department head and you are reading this: WAKE UP.

Zach Hebein May 4, 2021

I arrived at 9:05am Wednesday, a little early for my 10k mile service appointment but sat waiting for over 10 minutes anyways till someone acknowledged I was even there (the service area wasn?t that busy and at least 5 advisors were right there and watched me pull up). When I made the appointment, I was assigned Kyle Maxwell as a service advisor who I was first told ?wasn?t working that day?. Once finally checked in around 9:20am I was told the service was going to be ?very quick? and should be less than an hour. At 10:50am (1 hour and 30 minutes later), I asked one of the guys what the status was on my vehicle and he asked who my service advisor was, so I said I was scheduled with Kyle Maxwell. This person let me know that Kyle hasn?t worked here for several months. Funny as I booked the appointment just the day before. After another 10 minutes of fumbling around and asking the techs, the advisor who checked me in told me it would be a few more minutes. Its now after 11am and I?m running late for several business appointments of my own I have to race to in the IE. Finally my 4Runner comes out around 11:20am and they tell me they ?rotated my tires, topped the fluids, changed the oil and did an inspection?. It?s got under 10k miles fellas, there couldn?t be too much to really inspect. Anyways, over 2 hours for an oil change and tire rotation yesterday. I will never be back for any services here. Capistrano Toyota is way out of my way but they did my 5k service in under 20 minutes. Granted they aren?t as big or busy, but they also didn?t waste my time. What good is an appointment if nobody is going to make anyone a priority? I could have done the same work myself in under 20 minutes, but being a brand new vehicle still under service care, I shouldn?t have to. Irvine Toyota (both sales and service) has been going downhill for a long time. I didn?t buy my 4Runner there because of a whole other customer service issue. Again, I don?t think I?ll ever go back to Irvine for buying or service. What a waste of time.

Dustin Widner Apr 22, 2021

After test driving which RAV4 model/trim we wanted to purchase, my husband & I decided on getting a RAV4 Hybrid XLE Premium with Weather Tech Package. We initially went to the RAV4 in Garden Grove thinking they had a lot of inventory; but the "vibes" we felt at that dealership was off. After we told the salesman that we weren't planning on purchasing the vehicle until another 2 more weeks, he didn't entertain our finance questions any further. He said, "We'll talk when you bring your car back." I was so put off I really didn't want to give them our business. So we tried again and this time, we went to the Toyota in Irvine. The salesman my husband worked with was Dean. He really made the process EASY. My husband came in one night, put a deposit down for the EXACT model, color, & trim we wanted. Dean called us the day the vehicle came in, which was a day earlier than expected. We felt no pressure to purchase, he made it simple & said we have first dibs on the vehicle since we put a deposit, but it can be refunded if we didn't like the vehicle in person. We weren't haggled and *the customer service wasn't conditional if we were making a purchase.* And that is why we went with Toyota Irvine. The actual day of purchase was more streamlined than I expected. I was dreading how long it was going to take to sign paperwork as I'm a RN and had work at 5:30 AM the next day. Our financial person was Leke, and he was also great! I told him that I could come back the next day if it was going to be late and he said he'd have us out and done by 9:30. He ended up getting us out a little earlier than that, which I was thankful for. Leke still did his job, offered us all of the extended warranties, but respected us when we declined. Another amazing thing was that this dealership is part of AUTONATION and they were able to finance my vehicle with Schools First!!! This is huge because I wanted my loan to come from Schools First, and we planned on transferring the loan as dealerships don't usually finance with Schools First. Overall very pleased with the customer service and I LOVE MY RAV4!!! Reliable, 500 miles on my first full tank, drives smoothly, and looks great! Happy to be a Toyota owner! Thanks Dean & Leke for all your help. We appreciate it. Brian & Trish - Purchase on 03/16/2021.

Patricia Bengali Mar 25, 2021

This review is for our sales rep Donald. Originally we left Donald a five star review and also made a big mistake by giving him all 10 on the dealers survey which I will see if I can change it because Donald made it clear to us that he was just being nice and fake at first so he can get he’s commission and a great survey from us. Because as soon is he got he’s commission and a great survey and good review from us he’s whole attitude changed from good to rude like a typical car sales person. Before we met with Donald we made it clear to him on which kinds of cars we were interested in and he assured us that he would have those cars ready on the day of our appointment. However when we arrived at the dealership he obviously didn’t do he’s homework because he was clueless and informed us that he doesn’t have the vehicle that we want however he can get them from another dealership but it would take time and it would cost us more money. He also stated that if we pick a vehicle from their dealership he can give us a discount. So he basically wasted our time and since we were in need of a vehicle we basically purchased what they had available. To make matters worse he was in a rush and didn’t even bother to explain some of the features on our vehicle and asked me to call him when I have time so he can have one of their tech guys show me. Couple of weeks later I called the dealership to see if Donald was working they told me that he was working but he’s in the restroom. So I texted him to see if he’s available to have their tech guy help me. He replies back and says that he’s not working until Thursday. What a F??? Lol. I informed him that I was told that he was working so then he changes he’s story and says that he was working in the morning. So I called the dealership to speak with their manager and again they tell me that Donald is in if I want to speak with him and when I got him on the phone he was extremely rude about it. I consider this unprofessional and dishonest and I do not recommend Donald at all because no one wants to buy a vehicle from a dishonest person.

Donald Feb 1, 2021

I recently put in an inquiry to finance a vehicle. I knew going in that it may not happen, but I felt hopeful. First I was emailed by Sean who saw what I wanted and the issues I may have and immediately suggested a completely different vehicle. Then AJ (a manager) emailed me and said he'd help me and that I shouldn't count out my options just yet. So I said ok...he went over the numbers and everything and was completely honest with me. So I then decided maybe I take a different route and find a used vehicle that would meet my needs and be in a better budget. I agreed to have him send off to lenders and find out what he could for me. I have alerts set so I know if someone is accessing my credit (had some issues which is partly why I knew this would be a long shot, but still figured I'd try). I followed up with him end of day since I hadn't heard anything back yet. I got an email from Mike saying they were still checking and they'd get back to me. I accepted the answer. Then I got more notifications that my credit was being checked yet again but by the same exact lenders that had already checked my credit. I again followed up and I got an email from Sean saying his managers are still working on this. Then I got an email from Lee. This all started on Wednesday evening and by Sunday afternoon I hadn't gotten an answer back. So I contacted them all again since I have no idea who is actually handling this at this point. It is now 7:30ish on Sunday evening and I was finally told they can't help me. I didn't get any reason for why my credit was checked multiple times by the same lenders (my guess is one manager sent it off to be checked then without communicating with each other another did the same thing). I get it. I won't make them money today, I won't get a car off their lot and I get that I am high risk, but none of that means I should have been treated the way I was. One day I won't be the high risk, I will be able to get exactly what I want when I go to purchase a vehicle. I am in a great place financially, it just doesn't show on paper yet. I help my community in anyway I can. I guess I expected more from a company that has been helping their community and it's surrounding area for decades. Do yourself a favor and look else where for your next vehicle. Also, I tried to go online and find the dealership manager to speak to and the staff page is conveniently blank. Why have it if you're not going to use it? Unless you've had people complain before and don't want to deal with it now.

Absvee Oct 11, 2020

I am extremely busy with work so I made an appointment about a week in advance to schedule my maintenance per the indication on my sticker. It indicated that I needed to do my 55k no later than 8/7. A few days prior to my scheduled appointment, I received an advertisement regarding a 'sanitation/detailing' service in the reminder email. I requested the appointment to be moved from 1pm to instead 11:30 to provide ample time to get both services done.I took the shuttle home and cancelled any plans that required me to travel to ensure I was home at all times in the event my car was ready to be picked up. I received a call about an hour later or so later from Manny- he commented that my Prius had factory recommended services to be done. I agreed to the campaign recalls and I declined the last minute services that he recommended relating to a fan service. By the end of it all, they couldn't get the detailing done by end of business day. He sent me to customer service to have the driver come get me. I would have just stayed there if I knew it would be an hour or two. Wasted my entire day. I tried to meet with him on a few questions but was told "just see the cashier'". After a $238 service charge, and absolutely no discussion on what was done, I now have to find another day where I can take time off work to schedule the detailing and the Engine Coolant Level and Condition he marked on my MPI (MULTI-POINT INSPECTION) requiring immediate attention. Don't say there is a service that is recommended when in actuality an action is deemed "requires immediate attention" . There is a big difference. This could be another few weeks before my schedule clears up to be able to drop my car off for all of this. My first experience was subpar, but two misses in a row is disheartening. I also emailed the GM about this inconvenient and unproductive visit. The only thing that eased this painful experience was Dan the driver and the friendly cashiers.

Nicole B Aug 10, 2020

Honestly I am very displeased at the service I have received from AutoNation Toyota Irvine. I recently got the 2020 Camry TRD, my first new car, and I ran into an issue where the decal on the side rocker peeled off while I was driving. I didn't hit anything, I didn't scrape a curb or anything of the sorts. This is something that clearly was a defect of the car and something that should be covered by warranty without question. When I brought my car in, I was immediately met with resistance and the representatives immediately tried telling me there was damage and it wouldn't be covered. I told them that I hadn't hit or scraped anything and that there was absolutely no damage. After requesting to speak with the service manager, the manager told me this is something that would need to be ordered and would be covered by warranty. All good, or so I thought. They ordered the part and when i brought in the car "to open up a warranty claim" I was again met with resistance and was told that there is damage and it wouldn't be covered, after already being told it will. I asked to speak with the manager and the attendant walked away to get him, and not even 10 minutes later he comes back, no service manager, and was told it will be covered. I don't understand why it is okay that when I ask to speak to a manager, the manager wouldn't speak to me. It is irritating to know that the problem I am having with my new car is clearly a defect and a warranty issue, only to be treated like some kid who has no clue what he's talking about. This is not how they should be treating a customer who purchased a brand new car and has had it for only 6 months. AutoNation Toyota Irvine needs to step up to the plate and take responsibility instead of trying to make it out that i did something wrong and its all my fault. EXTREMELY UNPROFESSIONAL! Take your business elsewhere! And P.S. This is an ongoing issue that is still not fully resolved.

Mitchell Taylor Jun 22, 2020

Had a good experience with salesman Received an email confirming price, down payment and interest Next day got a call from salesman to let me know that they were not able to agree to the terms already given and that I needed to give a $2000 deposit and my interest rate would go up. Salesman put his manager on the phone same story and I told them both that they have to honor agreement that I got and supervisor refused. I asked to speak to manager and was told that he would call back. Next call was from finance manager saying same thing. Again I said no and that if they didn’t fix it they would be responsible for the down payment I made on insurance for the car. Finance called a second time asking if I could come up with interest and registration, again I said no. He admitted that those term should not have been agreed. Next I got a email from salesman saying that they got me approved to the THEY gave me. Next call was supervisor to say they look forward to seeing me in later that evening. Asked if he knew that I requested to speak to him and he said no so I explained to him what happened and that it felt like a bait and switch and how that it just was not right. I picked up the car and the only people I saw was the salesman and one supervisor who I didn’t know, no apology or greeting from the sales supervisors I talked to. I met with the finance guy to do paperwork and noticed that my payment was lower and when asked I was told that they just transferred title. So, no smog check (which the seller has to smog the car they are selling) And they weren’t even going to tell me about title transfer. Also, when I looked at the car I noticed a bracket was broken and was told by the salesman they would fix and here we are two weeks later and several calls a text messages I am now being ghosted by the salesman. And to top it all off, there were 5 dings to my credit report so they could get me the deal I was guaranteed. Never ever will I buy from not recommend this dealership.

Randy Lesser Jan 10, 2020

Consider yourself warned, do not leave personal belongings in your vehicle if you take it in for service, which I will never do with AutoNation Toyota Irvine again. Upon picking up my car, which was in for Due Bill service, I realized that it had been completely cleared of all of my personal belongings (except for my insurance card, which was nice of them to leave me) and the car was as impersonal as the day I drove it home. One of the managers, Nazem, came out and looked at the car and saw that it was empty, I showed him the pictures of my belongings that I took before dropping off the car for service. He denied that anything like that could happen at their dealership, then went on to tell me that the work was outsourced and that my car was at a 3rd party service center for 2 weeks (to refurbish a factory head unit)! On top of that, they used 1/2 a tank of gas and left me on EMPTY with the fuel light on. At this point, I felt violated. Nazem was telling me that they would make this right and that I shouldn't feel violated because AutoNation is such a BIG and REPUTABLE company. I left that night feeling sick to my stomach for hours. Not only was my car void of ALL of my personal belongings, but the service was not even complete, meaning that I had to return to this place that has caused me literal pain. After returning for the remaining service to be done and to talk to a manager about what happened to my car while it was in their possession, the used car manager (Mitch) told me that he would let me know what they decide to do before the end of business day. I waited for weeks before deciding to call them back, no response. I finally get a call from Nazem (over a month after the incident occurred) telling me that they will not be helping me with my belongings because "their research showed that no one had gone into the car while with them and the loaner car you returned smelled of marijuana." He told me that he smelled it the night I returned the loaner, but did not say anything that night (or the other 2 times I returned for service that was not completed the first time they had the car for 2 weeks) to give me the benefit of the doubt. What does that mean? It was a 2 year old loaner with 10k miles. He accused me of smoking marijuana in the car to get out of paying for my personal belongings that were taken out of my car while it was being serviced by Autonation Toyota Irvine. They will say anything to get out of taking care of a new customer and righting wrongs. I still feel violated and lied to.

Ryan Shimamoto Oct 21, 2019

TERRIBLE. The shuttle service at least did their job. I've had my Toyota for 5 years and have taken it to multiple dealerships. This one was by far the worst level of service I received from an advisor. I scheduled an Appt online and was there early before the doors opened. When I scheduled online, I requested shuttle service, but it did not specify the first shuttle would be a full 30 minutes after my Appt time. Annoying and have never experienced that before. Once the doors opened, the advisor asked what I needed. This was already filled out with the online request, so not sure why I was providing this again. There was no sign for an "appt line" vs non appts at the service department that I remember seeing. I signed up for the shuttle and 30 minutes later, it showed up. A+ for the shuttle being on time! They called me when my car was done. They didn't tell me if the car needed additional maintenance, was due soon, or anything for that matter. I assumed they did the requested maintenance. I have to ASK how to get the shuttle to come get me again...I have to call and set up an Appt. Sigh. I get picked up...dropped off at dealership, and cash out. I'm given a slip to pick up my car. I do not get any face time with my advisor. Someone else (very nice gentleman who was not my advisor) takes my slip and grabs my car. I'm not told anything about my service and my car is NOT washed. I call when I get back to work and am told I need to "remind" the advisor to wash my car. WTF? I'm supposed to remind someone how to do their job?! I take it to the dealership for multiple reasons and this is one. I ask how I'm supposed to know how my car looked...did I need advised on anything? I'm told to see a yellow piece of paper left on my dash and figure it out from there. Um, ok. I'm told I could bring the car back and they would wash it...and they could transfer me to my advisor if I had questions. Yea, no thanks...I guess I'll just figure it out myself. 100% will not be back to this dealership and will continue to take to the other dealerships where I have had great experiences.

Jennifer Sherman Jul 30, 2019

If you’re a Military Service Member and are thinking of buying a vehicle from these guys make sure it’s a good deal and you have your own financing. Online, these guys advertised options that my vehicle did not have and offered interest rates that they had no intention of honoring once I got to the dealership. In my case, I drove 62 miles from Los Angeles on a Friday and it took me 2.5 hours to get there. I invested my time driving to the dealership and the dealership used this to push their terribly high APR. As for my Silverado 2500HD…The sunroof doesn’t work and I replaced the thermostats because the motor wasn’t heating up to the right temperature which caused the heater to not blow hot air. My brake pedal was squeaking so I decided to shoot some lubricant at the joint and noticed the hydrobooster was leaking and I had to replace it. All the shocks had to be replaced, purchased a spare key and fob, and I changed the fuel filter since there was no documentation of it being changed. Even though the CarFax said the dealer installed running boards, I had to purchase and install running boards as well. I understand it’s a used truck and I bought it “As-IS”, as John and Tim kept saying to me but if you aren’t a mechanic and you are considering buying a used vehicle from these guys, I would stay far away. Listen to me Brother’s-In-Arms, the salesman, the desk manager, and finance are shady. While I was in finance, I had to sign off on the Carfax which was stating AutoNation Toyota Irvine installed running boards. I told the finance guy that my truck didn’t have running boards. The store manager came into the office and said CarFax made a mistake and that it should have said “taken off running boards.” There were many inconsistencies with this dealership. If you have as much patience, love for Chevy Trucks, and stupidity as I do then by all means check them out. If you want to be treated with dignity and respect stay away from this dealership. If your salesman is John and Tim is desking your deal get ready to experience the slimy underbelly of car sales. Veterans, don’t let their website fool you with smiling Soldiers shaking the hands of their salesman and driving off in a brand new car. These guys will hem you up in an outrageously high interest rate and tell you your credit is “Alright” when you really have “Excellent” credit. If they came at me with 14.99% interest when I had 775 credit score imagine if it was 680. They would push 22% or 30% APR. The employee handling my car loan at my credit union had worked on loans for 15+ years and never seen an interest rate that high. This dealership saw me in my work clothes and boots and old truck and pushed their terms and threatened to sell the truck to someone else if I didn’t agree to their terms. My salesman who would rather lose his sale than work with the rate which was being pushed by Tim, the desk man. This was my awful experience with AutoNation Toyota Irvine on 9101 Research Drive in Irvine, California.

Jay Mar 3, 2019

I was there because I had problem with my breaks Which first I went to south coast Toyota which I always buy my cars and deal with them. I was sooo disappointed because after 13000 mils my breaks was worn out. As I told them they said it’s not under the warranty it’s part of the wear and tear! The answe got my upset because that was not my first time buying Toyota and I’m not new driver. I ask to talk to the manager he said the best he could do to give me 15% off the repair. Which wasn’t a big deal for me since I was just driving the car for 14 month and bought a new car to not bothering with the repair. I had 10% off coupon anyway. I ask to talk to the general manager which was more disappointing he was saying “I’m wanted to be a hiro and give you the 15% but they already did! “That was the best we can do for you. I told him as general manager you have more power he was telling me that Toyota and repair department are 2 different company and he has to talk to them and will call me back the next day which he never did I called him the next day left him message he never returned my call then called the day after got his answering machine didn’t want to leave a message called back again and ask to talk to him finally got hold of him he basically said sorry couldn’t do anything I already got price of $120 to change my breaks with private auto repair but didn’t want to take the risks and give it to them. I told the general manager the most I can afford to spend is $150 he said that wouldn’t even pay for the breaks I said I will buy the breaks and bring it over, which he didn’t agree with. I left very disappointed and told myself never buy Toyota any more after buying 2 cars that’s the way they deal with the clients!! Since I was so disappointed I didn’t want to give them my money. I search for other Toyota service place and found the auto nation. I met with Manny ( Edmunds) he warmly greeted me ask me questions and told him the story and how disappointed I was that I wouldn’t not buy Toyota any more. He went above and beyond to satisfy me even though I didn’t buy my car there. Toyota got me back as client just because of Manny and his supervisor. I really appreciate you friendliness and customers service south coast Toyota needs to use you as exsampl.

Armanus Dec 4, 2018

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