13 Million Cars Sold to Happy Drivers

It's nice not to haggle over prices. Their prices are good!

-- Misty H.

They got me in my dream vehicle. They listened to what I wanted and I felt heard.

-- Eloni T.

Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour.

-- Tom D.

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Recent Reviews from AutoNation Toyota Irvine

Recently I've bought Toyota Siena 2021 and three times I have been at this service. 1. Completely unfriendly inviroment. Notwithstanding of whether you came with or without appointment, you can spend 15 minutes in the middle of the drop off line and no attention at all. You feel like you're an empty spot. All employees just pass by you and say nothing, no "hello" or "I'll be right with you shortly" or sort of this phrases. They disrespect even seniors, who are, some times, turning around do not understanding what to do next, and where to go after they came on the drop off line. Moreover it is so obvious some times that a senior person is so confusing and needs just some attention however nobody cares in this service. 2. First time I came to fix a recall. when I called before to headquater or sort of they said cofirmed the availibility of the remedy of this recall. However, when I came to this service the employee told me it is impossible. It took me for about one hour, request for the manager coming, several conversations with the headquater, only to make the employee open the document in his computer where it turned out there was a remedy instruction. Completely uninvoleved and disinterested in the process stuff. Second time I've been there for maintanence. And had to return two times because they forgot to reset, the first time - indicator about necessities of maintnance, the second time because they forgot to reset the similar indicator about oil change. So unprofessional! You are naver expect that you need to move all your businesses three time instead of one because of someone irresposible attitude towards his or her simple work to change oil. Third time I came because after the maitanace I have gotten some additional rotating hum. I thought it might be because they rotated tires and they need to form themselves a while. However the humming sound haven't disappeared. I again moved all my business and allocated one day to fix the problem whatever the problem is. I dropped my car in the morning and was promised to get it in the evening, however, in the evening my car was not even touched by anyone. Turned out I lost my day only for my car standing on this service parking lot. It is sheer disrespect to customers. Conclusion I hate to say that but have to admit that this service is unprofessional, unfriendly and disrespectful to customers. I guess with such a service there is no incentive to come after the warranty end up.

Gregory Duralev Jun 16, 2022

The personnel at the dealership were rude, incompetent, and distressing. I had a 2pm appointment to have a new key made to because I lost one of my two keys. The charge was to be $700. I will not complain about the cost of $700, which is insane. I assume that Toyota approves of that charge to make a second key. However, they told me it would take at least 2 hours and I should probably leave my car, because of the long wait. Yes, over 2 hours to make a new key even with an appointment. So, I asked if they could provide me with a ride home. They did not offer. I had to ask. The service writer told me he could order a Lyft car to take me home, so I asked him to do that. He punched some keys on his computer, called someone on his phone, and told me he had ordered the car. He said that I should go "wait over there", and he pointed vaguely to the outside of the building. To clarify the location, I responded "so, I just wait outside". He said yes, the car will meet me there. After waiting a half hour for the car, I went back to the service writer and asked if there was a problem. He asked if I had spoken to the man outside who was standing in front of the parts department. I said that I had not spoken to that man. I was not told that I had to speak to him. The service writer said that he had told me to speak to that man. I repeated that I was told to "stand of over there", but he did not tell me that I had to speak to someone else. I thought he had ordered the car. The service writer insisted that he had told me to talk to the man outside. I said he did not say that. He insisted that he did say that. Rude! So, I went over to talk to that man outside and told him what happened. He said that the service writer had ordered the Lyft, but then cancelled it. I could see on this man's tablet that there was a prior order that had been cancelled. Incompetent! This man told me not to worrry, he would order me another Lyft. After another half our the Lyft finally came and took me home. After 5 pm, I had still not received a call from the service writer telling me that I could pick up the car. So, I phoned him. He was not available, so I left a message for him to call me back. After a while he did call me back, and he said that I could pick up the car. I asked if he would order a Lyft to take me back to the dealership. He said that he would do that. After about 15 minutes, I received a call from someone else at the dealership who said he was ordering a Lyft for me. He said he wanted me to confirm my address. I confirmed that the address he had was the correct address. He said that I would receive a text from Lyft as soon as a driver was identified. I waited another twenty minutes and no car arrived from Lyft. So I phoned back and spoke to the man who had confirmed my address. He said that the car was ordered, but Lyft had not identified a driver to take me back. He assured me that eventually someone would pick me up. I waited another 20 minutes, and still no text, and no Lyft car at my house. Distressing! It was now after 6pm, and I decided that I had better order an Uber and my own expense ($20) because, if I continued to wait for a Lyft, the dealership might be closed when I got there. Uber indicated that a driver would pick me up in 17 minutes. After 17 minutes the Uber arrived. So did the Lyft ordered by the dealership. This was now more than an hour after the dealership said they would order the Lyft. The Lyft driver told me that the dealership had given him the wrong address! This, after I had confirmed the address to the dealership a long time before. Incompetent! It was too late to cancel the Uber, so I took the Uber back to the dealership at my own expense, and I got there in time to pick up my car. I did not rate the dealership zero stars, because they did program the new key correctly.

Richard Holzman May 16, 2022

PLEASE share with anyone you know who bought a Toyota Certified Used Vehicle from here. I was sold a van severely damaged by the previous owner. After (s)he crashed into the curb, damaging both right side tires and other parts, the van started shaking at higher speeds, resulting in the tires going bad after 20k miles. It was then sold to us as a TCUV. At our first 19k miles, the van started shaking at high speeds…all 4 tires were bald. Despite arguing that something had to be seriously wrong with the van, the sales manager said all we needed were 4 new tires. After 17k miles on the new tires, I got a slow leak in one, and then discovered ALL 4 tires were bald again! We then got a complete printout of the van’s Toyota history and discovered the damage done by the prior owner at 7600miles. We showed this to the general manager. He said they don’t look at the previous history when certifying a vehicle. His analogy was like when you go to a doctor…doctors don’t look at your past history, they just diagnose you right then!?!?! Both managers insist the van was properly certified…even though we discovered they secretly painted the bumpers the day AFTER we bought the car (and 2 days after they signed off the 160 Point Quality Assurance Sheet), and put a different invoice in our sales packet. I fought this for a year and a half, filing reports with the BBB (Autonation Irvine never replied back), the Bureau of Automotive Repair (Autonation Irvine told them they would not repair it. The BAR said since the van records clearly indicated the same persistent problem from the prior owner, they should have returned our money or traded the car out), the Orange County District Attorney (violations of the Business and Professions code), the DMV (due to Covid shutdowns, I had passed the statute of limitations), Autonation Corporate (would do nothing since I drove the van 39k miles, even though the van is deteriorating), Toyota Corporate (they don’t deal with used car issues at their dealerships, so I need to hire a lawyer and sue them!). I now have no choice but to do the over $5000 in repairs. Please share, and tell others to go out and get printouts of their TCUV prior history.

Karin Matsuda Oct 14, 2021

Customer Reviews

13 Million Cars Sold to Happy Drivers

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