
It's nice not to haggle over prices. Their prices are good!
-- Misty H.
They got me in my dream vehicle. They listened to what I wanted and I felt heard.
-- Eloni T.
Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour.
-- Tom D.
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Recent Reviews from AutoNation Toyota Irvine
5
Amazing service and very kind people
Marcela Jung
May 27, 2022
5
Dean and Arthur were great! I got a car, it drives and it lasts. Not very exciting, but it will last!
EC G
May 27, 2022
5
Amazing service and people 😊
Ma Chapin
May 27, 2022
5
My overall experience at AutoNation Toyota Irvine was excellent. Eric was extremely helpful and knowledgeable about ordering my new RAV4. He communicated weekly on the status of the car (since it was being built and shipped over). Tom helped me out when I came to pickup the car and was helpful and kind. Mark helped me with any financial questions I had and was also very helpful. This is my second time buying a car from AutoNation Toyota Irvine and it won't be my last! Thank you!
Summer Lee
May 25, 2022
5
A1 Service from appointment setting (I forgot her name but, she was extremely helpful, naturally caring) to the actual servicing of my Tacoma. Aaron was super nice. It was cool to get updates as well via text. Servicer sent a video update which was neat to see the undercarriage with specs on my truck at its current mileage and condition. Side note: they accept lifted trucks for their servicing, cool to see others pass by with their modified Tacos. Only cons to my first experience here is the wait times for completion - 40k service: oil change/tire rotation (2hrs turned into 6.5hrs) Luckily I didn’t have anything to do all day but, for future references I’d suggest just dropping your car off and coming back later when it’s ready. Regardless, Thank you Toyota Irvine! I will be coming back for my routinely maintenances indefinitely.
Eddie Phomdouanady
May 25, 2022
5
Best service in the area. Would recommend the place to anyone.
Cheng Xiong
May 25, 2022
5
The AutoNation Toyota Irvine location was very helpful in walking me through the purchase experience. Mohamed Abdelwahab helped me and he was incredibly professional, efficient, and a great salesman. It was one of the smoothest transactions I have experienced and he took the time to answer my questions and address any concerns I had. He was even kind enough to drop the car off to my home and Uber back to the dealership since I was unable to get there in time. He went above and beyond and I look forward to dealing with him anytime I?m at this Toyota location.
Amira Mansour
May 25, 2022
5
Scheduled an appointment for service the day before and received great customer service all around! From the representative who helped make my appointment, Luke at the check-in stating, the service advisor Gilbert and the shuttle driver who took me to work. This is definitely the dealer to bring your Toyota to if you are looking for exceptional customer service!
Sarai Martinez
May 24, 2022
5
Thank you Andy, Tom and Mark from Autonation Toyota for helping us with our new Corolla Cross
R C
May 24, 2022
5
It is unbelievable how streamlined the appointment process is. I feel as if AutoNation Toyota and my adviser Tony value my time as much as I do!!!
Kendra Toedtemeier
May 24, 2022
5
I took my wife's car in for it's first service. I had an 8:00 am appointment (Saturday)and the took it on time. It was ready by 8:45. very happy with them.
Robert C Murray
May 24, 2022
5
The AutoNation Toyota Irvine location was very helpful in walking me through the purchase experience. Mohamed Abdelwahab helped me and he was incredibly professional, efficient, and a great salesman. It was one of the smoothest transactions I have experienced and he took the time to answer my questions and address any concerns I had. He was even kind enough to drop the car off to my home and Uber back to the dealership since I was unable to get there in time. He went above and beyond and I look forward to dealing with him anytime I’m at this Toyota location.
amira mansour
May 23, 2022
5
Adam set up the appointment for us. Trevor assisted us, he was very pleasant and professional and made the process effortless. Thank you Trevor and Adam. Much appreciated!
Esther Lee
May 23, 2022
5
Great customer service. No BS no run around Work done in a timely fashion. Friendly folks. I trust them with my mothers car as well. Would recommend to all.
Eddie Perrin
May 23, 2022
5
Awesome customer service and recommendations on what services was needed on my car.
Phoua
May 22, 2022
5
Great experience, wonderful staff. Very helpful and friendly.
Naomi
May 22, 2022
5
I went shopping for a new car and received exceptional customer service. I was not pressured to buy anything and had all of my questions answered.
Filipina
May 22, 2022
5
This review is for sales and finance. Faten, Del, Shawn and Mark were all amazing and helping my wife and I purchase our new RAV4 Hybrid! My wife and I came in on a whim 3 weeks ago looking for our new car. They did not have what we wanted on the lot, but located one that was being built and on the way to the dealer. They appraised our trade in and gave us the numbers on the new car. We put a deposit on the car to reserve it. Del and Faten texted and emailed us weekly to keep us apprised to the progress of the vehicle. Our vehicle came in two weeks early which was awesome! Shawn the internet manager contacted us as well as Faten and Del to let us know it was there and ready to sign for. Everything was done very quickly and was done in a very low pressure way. When we got into finance, Mark was fantastic. We have a two month old baby who can be fussy, so he got through the paperwork with us very quickly and was very low pressure with us which we appreciated. Every single person we dealt with there was fantastic and this was the most pleasant car buying experience we have ever had. Thank you to Faten, Del, Shawn and Mark for making this all happen for us and for all being so great!
Ben Irving
May 21, 2022
5
I had an appointment. They got me in, estimated the time it would take correctly, an I was out on time. I took advantage of their waiting room and got some work done while I waited. I highly recommend Auto Nation Toyota Irvine!!!
Brandi Li
May 21, 2022
5
Services was excellent. Very detailed information in regards to what is needed to fix my vehicle will definitely recommend to friends and relatives.
Noel Vicencio
May 20, 2022
5
AutoNation Toyota is efficient and reliable. I purchased my new red Toyota Corolla beauty in late February and absolutely love my car and the service and support I received at purchase. I have already taken my car in for service once and the process was seamless and the customer care top-notch. Won’t take my car anywhere else!
Christina L Coots
May 20, 2022
5
Provided excellent assistance and answers to my questions.
Noel Vicencio
May 20, 2022
5
Everybody was professional and the whole process of buying a car was quick.
IV Arambula
May 20, 2022
5
It was such a satisfied visit. The lady who guided me solve the situation was great and I do thank to her. I went to servise center without a appointment due to emergency situation..but people were so friendly and did not take a lot of time to solve the problem.
SANG MOK LEE (Anteater)
May 19, 2022
5
I purchased two cars there in the last few years from Toyota Irvine and I always receive the best service and I’m treated like family by the employees. In my opinion I think this is one of the most outstanding dealerships in the area and the service the customers receive is exceptional. I Il recommended lots of family and friends to this dealership because of the outstanding jobs they do and knowing they will receive the same service I do.
Gray Family
May 19, 2022
5
Great service and very nice/ very honest to the customer.
Carol Huang
May 19, 2022
5
Personnel are very professional, kind and approachable especially my sales agent Mohammad. Keep moving to reach your target
Jude Pijo
May 19, 2022
5
I have purchased a few vehicles from here and I love the staff and how friendly they are. There is a no pressure to buy and they Genuinely want to help. I have sent at least eight people that last year to purchase cars just on knowing they’ll be taken care of here.
Steve gray
May 19, 2022
5
The salesperson was very knowledgeable and attentive.
Pao Pao
May 19, 2022
5
I had a great experience with the service of the Toyota team in Irvine.
Kelly Thao
May 19, 2022
5
I was looking for a used car and I found what I wanted. The service was great.
Houa
May 19, 2022
5
Great people and great service. Everyone was super helpful.
Cat Gray
May 19, 2022
5
Awesome service, quick and provide a pleasant wait area. People are welcoming and friendly..
Patricia J
May 18, 2022
1
My husband recently bought a car from AutoNation and also purchased the service plan. He was told he could take his car to any AutoNation for service. We received notice via mail that it was time for the first service so he made an appointment to bring it in. First, when he arrived he was rudely told that he wasn't covered. After escalating to a manager, they finally found his record. Second, he waited for more than an hour while other walk-in customers were taken back for service and there vehicles completed. He watched this happen two times before finally giving up and asking for his keys. This was not our first hiccup with AutoNation. When the vehicle was first purchased, we never received our license plates and the dealer would never return our calls when we attempted to inquire. Our temporary registration expired and we still had no clue where the plates were. We finally received them in the mail a month after the temp registration expired and months of us attempting to call and email without ever receiving a response. I will be sure to let everyone I know to NEVER purchase a vehicle from this company. Poor customer service and non-compliance with the law is what you get when you decide to purchase with them.
Leticia Newman
May 18, 2022
1
My husband recently bought a car from AutoNation and also purchased the service plan. He was told he could take his car to any AutoNation for service. We received notice via mail that it was time for the first service so he made an appointment to bring it in. First, when he arrived he was rudely told that he wasn't covered. After escalating to a manager, they finally found his record. Second, he waited for more than an hour while other walk-in customers were taken back for service and there vehicles completed. He watched this happen two times before finally giving up and asking for his keys. This was not our first hiccup with AutoNation. When the vehicle was first purchased, we never received our license plates and the dealer would never return our calls when we attempted to inquire. Our temporary registration expired and we still had no clue where the plates were. We finally received them in the mail a month after the temp registration expired and months of us attempting to call and email without ever receiving a response. I will be sure to let everyone I know to NEVER purchase a vehicle from this company. Poor customer service and non-compliance with the law is what you get when you decide to purchase with them.
Leticia Newman
May 18, 2022
5
Adam was very helpful, making it a very easy process. So happy with the RAV4!
Heather Revens
May 18, 2022
5
Great people and great service. Everyone was super helpful.
catherine quintana
May 17, 2022
5
Awesome customer service!
Nate Cha
May 17, 2022
5
Service was definitely a step up from Crysler service. So nice and smooth. They even provided me a ride back and forth.
Lucy Roy
May 17, 2022
5
Very helpful workers and nice workers. Very friendly to talk to.
JC_ IS300
May 17, 2022
5
Great service everyone was professional and accommodating.
Lee Mamaradlo
May 17, 2022
5
Everyone is very helpful. The service was organized and committed to giving me the best customer experience. This is why I will remain a customer and I don't mind recommending to friends and family. The best service team ever!
Joe Mamaradlo
May 17, 2022
5
Great customer service.
Pcastillo
May 17, 2022
5
Ozzie was very knowledgeable about my hybrid Rav 4
sharon perlmuter
May 16, 2022
5
I had a wonderful experience purchasing my Toyota at this dealership and it was all thanks to Faisal Kazimi. The process was stress free and pleasant. Faisal has helped me purchase a couple of cars and both times he’s been polite, friendly, helpful, professional, and knowledgeable. Faisal is an asset to this company. He made my day i appreciate his service. Thank you Faisal Kazimi!
Yalda Faizi
May 16, 2022
5
I’m so glad I chose this car dealer the customer service they have the best I bought 3 cars from this dealer the salesman was professional the store manager was really helpful again I recommend my family to purchase them vehicles from the dealer we bought from them over 8 cars so far thank you for helps guys AAA+++++
Majed Al Qadi
May 16, 2022
1
The personnel at the dealership were rude, incompetent, and distressing. I had a 2pm appointment to have a new key made to because I lost one of my two keys. The charge was to be $700. I will not complain about the cost of $700, which is insane. I assume that Toyota approves of that charge to make a second key. However, they told me it would take at least 2 hours and I should probably leave my car, because of the long wait. Yes, over 2 hours to make a new key even with an appointment. So, I asked if they could provide me with a ride home. They did not offer. I had to ask. The service writer told me he could order a Lyft car to take me home, so I asked him to do that. He punched some keys on his computer, called someone on his phone, and told me he had ordered the car. He said that I should go "wait over there", and he pointed vaguely to the outside of the building. To clarify the location, I responded "so, I just wait outside". He said yes, the car will meet me there. After waiting a half hour for the car, I went back to the service writer and asked if there was a problem. He asked if I had spoken to the man outside who was standing in front of the parts department. I said that I had not spoken to that man. I was not told that I had to speak to him. The service writer said that he had told me to speak to that man. I repeated that I was told to "stand of over there", but he did not tell me that I had to speak to someone else. I thought he had ordered the car. The service writer insisted that he had told me to talk to the man outside. I said he did not say that. He insisted that he did say that. Rude! So, I went over to talk to that man outside and told him what happened. He said that the service writer had ordered the Lyft, but then cancelled it. I could see on this man's tablet that there was a prior order that had been cancelled. Incompetent! This man told me not to worrry, he would order me another Lyft. After another half our the Lyft finally came and took me home. After 5 pm, I had still not received a call from the service writer telling me that I could pick up the car. So, I phoned him. He was not available, so I left a message for him to call me back. After a while he did call me back, and he said that I could pick up the car. I asked if he would order a Lyft to take me back to the dealership. He said that he would do that. After about 15 minutes, I received a call from someone else at the dealership who said he was ordering a Lyft for me. He said he wanted me to confirm my address. I confirmed that the address he had was the correct address. He said that I would receive a text from Lyft as soon as a driver was identified. I waited another twenty minutes and no car arrived from Lyft. So I phoned back and spoke to the man who had confirmed my address. He said that the car was ordered, but Lyft had not identified a driver to take me back. He assured me that eventually someone would pick me up. I waited another 20 minutes, and still no text, and no Lyft car at my house. Distressing! It was now after 6pm, and I decided that I had better order an Uber and my own expense ($20) because, if I continued to wait for a Lyft, the dealership might be closed when I got there. Uber indicated that a driver would pick me up in 17 minutes. After 17 minutes the Uber arrived. So did the Lyft ordered by the dealership. This was now more than an hour after the dealership said they would order the Lyft. The Lyft driver told me that the dealership had given him the wrong address! This, after I had confirmed the address to the dealership a long time before. Incompetent! It was too late to cancel the Uber, so I took the Uber back to the dealership at my own expense, and I got there in time to pick up my car. I did not rate the dealership zero stars, because they did program the new key correctly.
Richard Holzman
May 16, 2022
5
I'm so glad I chose this car dealer the customer service they have the best I bought 3 cars from this dealer the salesman was professional the store manager was really helpful again I recommend my family to purchase them vehicles from the dealer we bought from them over 8 cars so far thank you for helps guys AAA+++++
Majed Alqadi
May 16, 2022
5
they are very friendly good
Hassan Saifzadeh
May 16, 2022
5
I wanted a specific truck 4x4, V6, TRD Sport in Barcelona Red. Dealer called me they had just received this specific truck. I had been to several dealerships stating they had my truck at the price I wanted. I would get there and it wasn't the exact truck I wanted and if it was it was now $5-$10,000 more expensive. They reassured me the price was what it states on the quote they sent me. I went down there and it was the easiest car buying experience I've ever had or heard of. I was in and out driving my new truck within a couple hours. I am very happy and I would recommend this dealership to everyone!
Raul Gonzalez
May 15, 2022
5
Great service and comfortable waiting area!
Rachel Jensen
May 15, 2022
5
From the time of arrival to the time of departure all good things. Fast reliable service.
Eddie Perrin
May 15, 2022
5
Always a good experience, have bought several vehicles and use them exclusively for all my service work
Devin
May 15, 2022
4
Aunque no compre carro me atendieron de maravilla
Sacramento Fonseca
May 14, 2022
5
Great customer service. Didn't waste any time and eventually got the best deal possible. Best basic features and factory warranty
Alex Caragliano
May 14, 2022
5
Fantastic service & communication with Mr Cortez. I am very happy with my new bed cover, and my remote wirks like a charm!
Lyf Todd
May 13, 2022
5
Such an awesome experience from the minute we walked on the lot. Eric made our day and we walked away with a car we love. I told him, we bought the car because of you. We spent time at other dealerships that day and it was pretty bad. Your entire staff was friendly helpful and engaging. Every person we came in contact with added to our experience. I was offered a phone charger and even a desk to work from while I waited. I made great conversation with everyone, they made time for us. Leke was so friendly and professional. I can’t say enough. Thank you for making a process that could of been a drag, really a great.
Joanna Armstrong
May 13, 2022
5
Never take my car any where else for maintenance. The manager in the service area, chris, never lets me down.
David Jackson
May 13, 2022
1
I wish I can make a review with 0 stars. Their service went downhill so bad. I left my car today at 9am and was told that would be ready before 11 am. After a whole day texting and calling without ANY answer from them I decided to return. It is 5 pm and they are asking me one more hour. I came for a oil change and tire rotation. So stressful and unfortunate experience. Choose another place if can!
Marcela Tossetto
May 11, 2022
5
This review is really for Eric R. in Service was great, very knowledgeable and friendly, and will listen to your concerns! I believe in the quality of Toyota overall, so no concerns there. Thank you for getting my truck taken care of once again!
Jess Mohr
May 11, 2022
5
The location is very nice and friendly staff.
Gerald Jim Andres
May 11, 2022
2
Honestly if I would have know the 60k service was going to be over $1000 with $7xx of labor and $3xx of parts, spark plugs and fluids, I would have taken it somewhere less expensive. $200 per hour for labor is a too much for this type of service.
Alex Ewert
May 11, 2022
5
The associate Mr. Gilbert... was very helpful and supportive.
Ala Jazayeri
May 10, 2022
5
Been coming to this AutoNation to service my Prius since 2017 and have always enjoyed quick and friendly service. I don't feel like I'm pushed to make unnecessary repairs sooner than I need to, and all my questions are answered effectively. I enjoyed the updated service process with a check-in attendant prior to entering the service garage as it seemed to speed up the entire check-in process. Also love being able to easily communicate with my service rep via texts regarding service and ETA. Will keep coming here for the foreseeable future!
Wesley Cho
May 9, 2022
5
Quick and clear work
Jongwoong Shin
May 9, 2022
4
Terrific no haggle process. Dean Sturman was a pleasure to deal with. I’d be glad to buy a car from him again.
Eric Garfield
May 9, 2022
1
I really dont like to leave a negative review but DO NOT shop for cars in this location. Horrible sales representative especially Mr (sh) who does nothing about customer service. Be a little more welcoming. Someone might feel comfortable to spend some money there. Ended up buying in Toyota Tustin. Try somewhere else like Huntington or Tustin Toyota. You will thank me later.
sepehr eslamizadeh
May 7, 2022
5
I’ve just got my Camry in here. All the staffs here are very friendly, professional and give a hand a all times, especially Eric and Abe. I really enjoy my purchasing experiences here and plan get my next Sienna with them.
Dong Ren
May 7, 2022
5
Great place to buy
Ricardo Valega
May 5, 2022
1
Expect to wait and dont expect good customer service. Went in for a scheduled oil change. It took 15 minutes for someone to acknowledge me. There was no one at front counter. After 4 hours of dropping off car the service agent called me to pick up car. They offer a free shuttle but its a joke. Its been an hour and Im still waiting for someone to pick me up. Ive had service from other dealerships better than this. I will not return here. This place is so disorganized.
Jai Hind
May 5, 2022
5
I order a toyota tacoma basically over the phone Just paid $500 to placed the purchase order, one Week later when and pick up the truck . Fast and easy.
Edgar Barrera
May 5, 2022
5
I was a first time car buyer so I was pretty nervous about the whole experience. When I imagine dealerships, I think of pushy dealers just trying to take the most out of your pockets. However, AutoNation Toyota Irvine was the exact opposite. Mark C. was the best dealer I could have imagined. You could tell he cared about his customers! He was very supportive, understanding, and honest. He helped me throughout the whole process, and really rooted for me to get the best deal. Adiel from financing was also very helpful! As a first time buyer, I expected higher rates, but Adiel helped me get the best I could. He also kept me updated on the approval process. Both Mark and Adiel made the whole experience comfortable and easy. Thank you both for your kindness. Now I have a new car and I’m loving it!
Destiny Pettiford
May 5, 2022
5
good service, great place to buy
Pichin Valega
May 5, 2022
4
Good service and reliable and thorough vehicle check
Kevin
May 5, 2022
5
Thank You to Irvine Toyota for the communication and deal on my 2022 Camry Xse. Special thanks to Faten for keeping me informed on the transaction and status of my vehicle.
TheMaiar
May 4, 2022
4
Great easy service. Just missed my wash. But otherwise great
chris chambers
May 3, 2022
3
I recently had my Prius in for an oil change and ended up needing more services. I dropped my car off in the morning and the extra services were performed that same day. Things took longer than expected and I waited for my car for nearly an hour after the shop officially closed. I understand that things sometimes take longer than expected, but the delay could have been handled better. I was repeatedly told that “it’s almost done” and will be “right out” (with no apology for the delay). Rather, it is better to give the customer realistic expectations of the timing. I had a commitment to a dozen people that evening, which was compromised by my delay. Had I know.in advance that I’d be delayed about an hour, I would have made other arrangements for my evening commitment. I have only positive things to say about the quality of work. I have bringing my Toyota vehicles to this service center since I moved to the area 10 years ago.Maybe this was just an off day from the customer service standpoint - I get that many places are understaffed and overworked, but an apology and accurate timing are free.
Stephanie Bonin
May 2, 2022
5
Nice place, people as well, ready to help you, so happy with my new car
Juan Torres
May 2, 2022
5
honestly, they are so much nicer to me than the dealership I got my car at so I prefer coming here instead for any maintenance needs. Their shuttle service is the best thing ever and their drivers and maintenance guys are super cool and helpful and patient.
Aurora
May 2, 2022
5
Really simple visit, oil and filter change. Pretty good attention from the service personnel. The only thing that could improve is the time to do it; even with an appointment it took almost 2 hours. One thumb up! 👍🏻
Anibal René Quiroga
May 2, 2022
5
They are all very helpful and nice and my car’s service was done so quickly within 1 hour when they had said 2 hours.
Mary Lomeli
May 1, 2022
5
Faisal Kazimi was great to work with from start to finish. He was knowledgable, friendly and low pressure. Thanks AutoNation for the great experience.
April Sonnenberg
Apr 30, 2022
1
I had a horrible experience...I would not recommend this dealership to anyone. There were multiple things that were very SHADY. I bought a 2019 Audi A6. On the way home from the purchase the Check engine light came on. The Sales teams solution was for me to take it to an Audi dealership and let them figure it out. I had a car I couldn't drive and they didn't even offer me a loaner while the problem was being diagnosed. The GM (Chet) was non-responsive and completely no help. Stay away.
Mark Buckman
Apr 28, 2022
5
Great and fast service!
Ivan Veliz
Apr 28, 2022
1
Really bad experience about buying a pre-owned 2019 Audi A3. The sales kept pushing me to buy a repair warranty when I bought the car and now I know what the reason is. First, until I opened the back door after a week of driving, and the handle fell off completely. It broke so easily that I thought it was broken before I had the car. The service department helped me fix it quickly. Then, when I drove the car for the second week, it kept popping out the Oil Level Sensor was malfunctioning. So I went to the service department again, this time they told me they could do nothing with it because they don't have Audi's computer to test what the problem is. I have to go to Audi store. I think it is ridiculous for a new purchased 2019 pre owned Audi. Apparently, they didn't do a thorough inspection of the used car before selling it. And if they can't repair Audi, what's the use of the thousands of dollers repair warranty I bought?
daisy chen
Apr 27, 2022
1
They are so horrible!!!! Very unprofessional! I came in back in March because I wanted a Toyota, I put down payment and was told my car would arrive in April. Then I was told that the car that I wanted was available for purchase sooner and to come in asap. I worked my way around only to find out the vehicle was already sold AS WE WERE TESTING IT FOR A DRIVE. Like why would you call 50 people to come see the car?? !!! Then I was told my car was arriving mid April. And then 1 week before I was told it would take another 30-45days due to a “quality control safety inspection”. Then they call me 5 days after stating that the vehicle has arrived which didn’t make any sense since they told me an inspection was being processed on the SAME VEHICLE!!!! I was then supposed to go get the car today but I couldn’t because I worked double shifts. And then I was threatened by a sales rep by the name of Raid, that if I didn’t answer today by 2pm he was going to sell the car!!! (I have those messages saved) Like seriously?? !!! Didn’t you guys say that you hold it for that person for 2 weeks!!! It’s insane!!! Keep my deposit, I never want to purchase anything from you guys ever!!!!
Marina C
Apr 27, 2022
5
Everyone was very helpful! Jennifer helped me get the Camry I always wanted. :)
Destiny Rodriguez
Apr 27, 2022
1
Really bad experience about buying a pre-owned 2019 Audi A3. The sales kept pushing me to buy a repair warranty when I bought the car and now I know what the reason is. First, until I opened the back door after a week of driving, and the handle fell off completely. It broke so easily that I thought it was broken before I had the car. The service department helped me fix it quickly. Then, when I drove the car for the second week, it kept popping out the Oil Level Sensor was malfunctioning. So I went to the service department again, this time they told me they could do nothing with it because they don't have Audi's computer to test what the problem is. I have to go to Audi store. I think it is ridiculous for a new purchased 2019 pre owned Audi. Apparently, they didn't do a thorough inspection of the used car before selling it. And if they can't repair Audi, what's the use of the thousands of dollers repair warranty I bought?
Lauren Crystal
Apr 27, 2022
1
Really bad experience about buying a pre-owned 2019 Audi A3. The sales kept pushing me to buy a repair warranty when I bought the car and now I know what the reason is. First, until I opened the back door after a week of driving, and the handle fell off completely. It broke so easily that I thought it was broken before I had the car. The service department helped me fix it quickly. Then, when I drove the car for the second week, it kept popping out the Oil Level Sensor was malfunctioning. So I went to the service department again, this time they told me they could do nothing with it because they don't have Audi's computer to test what the problem is. I have to go to Audi store. I think it is ridiculous for a new purchased 2019 pre owned Audi. Apparently, they didn't do a thorough inspection of the used car before selling it. And if they can't repair Audi, what's the use of the thousands of dollers repair warranty I bought?
daisy
Apr 27, 2022
1
I bought a 2000 dollar service package in October when i bought the car and now when I go get my car serviced they are only giving me 45 dollars each time my car is serviced. so total value is $450. I am extremely disappointed.
Phoenix Tsou
Apr 26, 2022
5
Professional, courteous and honest. True dealership for a car buyer.
Kenneth Taylor
Apr 25, 2022
5
We worked with Edgar and he was AMAZING! Super patient and very professional. I would recommend him to Everyone!
Justin Bumgardner
Apr 25, 2022
5
Trevor Morgan was very professional.
Gary Petersen
Apr 25, 2022
1
I specifically asked 3 times for the 20k service, NOT the 25k, as the 20 includes oil & filter change. Instead, you guessed it, I received the 25k service and on top of receiving the wrong service, they delivered my truck soaking wet with water spots. They said their car wash was broken so they couldn’t finish. What the H3LL??? They want me to return & theyll try again. I returned on Saturday and they said it would take 45 minutes. I said sure, but can I take a loaner so I wouldn’t be late for work. They don't have loaners. They also dont seem to accept responsibility or make it up to the customer if or when they get it wrong. This an era of customer no-service I guess.
scott vanson
Apr 24, 2022
5
Exelent services
YAZMIN
Apr 24, 2022
1
After years of trusted service, I regret the problems encountered recently. Regular service including oil change scheduled and ordered. The cap apparently loosened after picking up the vehicle and came off after driving. Loss of oil caused engine to freeze (lights went on etc.). Towed into same dealer/service. Engine ruined, now waiting for replacement, All happened in same day after picking up vehicle. The aftertaste support from this dealer (AutoNation Toyota) was (is) dismal. No one called other than to say the engine is frozen and that they will replace (entire engine). I had to follow up numerous calls to get their attention for loaner support. Still in middle of this mess. Very, very disappointing after years of confidence on the technical and service side of taking care of my vehicle with them.
Bruce Arita
Apr 23, 2022
3
Bought my vehicle at this dealership on January of 2020 with extended service contract which is three beyond Toyota care of 2 years. Mileage on this service was 26,500 but they charged my son telling him that the extended service contract is already consumed. When I called on this, they gave me the same answer, when I insisted and threatened to go above then they admitted that my car is covered and started giving excuses. When they sold me the car and extended contract it is their responsibility that the service and extended contract information should also be with THEIR service department. This comes close to deception and not honoring the contract.
Wasim Kazi
Apr 22, 2022
1
I had a good experience with the salesman But not with the final outcome. He was attentive and help me out trough all the process to get a Hybrid Corolla 2022. The issues came when the finance people there got involved. I am an expat that was recently relocated to work therefore I don’t have any credit score history yet. All the quotes and menus sent by Toyota Auto Nation gave me a 10.4% something rate for 36 months because of that and I was fine with that based on the fact that I’m new here. I submitted all the evidence required for proof of income, living and proper immigration status. The day I went to the dealership to sign the deal, after almost and hour of reviewing docs and talking to the insurance company, all the sudden I was told to leave the finance representative office because there was a situation (he was kind of rude telling me he was busy). So the salesman (who did a perfect job on his side) comes along with the finance manager to explain me that the bank rejected my application because I still don’t have a local Drivers license, which I completely understood and said that I was taking care of that but I was told by them the it wasn’t mandatory to purchase (I have an international drivers license). I told them that it was a shame but that I’d move on with another offer from a different company after I get my license. But, they tried to convince me to take a dealership loan with a 22% rate for a Corolla. I might be new here but I know that it is too much. I told them that I was not in a hurry and that if the issues to get a lower rate was the DL I was going to finish that process and come back. But the finance manager made a comment that made understand the 22% rate was not because of not having a credit score or a local DL but more because Of my immigration status (which is an work permit). I felt that was kind of discriminatory for professional expats that have proof of income and proper permits to live and work here. Bottom line if you are in this situation be prepared or just choose some place that won’t make you feel like you’re a problem.
Karina Vasquez Vasquez
Apr 22, 2022
5
The service I received was fabulous. I had been looking at several cars at other dealerships hut no one would get back to me. I first dealt with the chat box on the website to verify the cars availability and set an appointment. Five minutes later Sam my salesperson was on the phone to confirm and welcome me. went to see the car at 7pm, Sam was very accommodating, helped with the test drive, answered questions, all low key and not high pressure at all. The finance dept did their job quickly and I went home with my new car. very pleasant experience, I'd highly recommend them.
Philip Navratil
Apr 22, 2022
5
The check in went really well. But there was an awful disconnect on pick up. The dealership had begun remodeling and I couldn’t locate a place to pay for the work and get my vehicle. I asked one “advisor” for help and he said you have to see your check in advisor. Well, he wasn’t at his desk. I asked another employee for help and she had no relevant advice. I asked for the manager. They pointed to his office. He wasn’t in either. By this time 10 minutes of frustration had me in tears. I just wanted to pay and get my car! Finally a man named Chris saw how upset I was and took me to his desk where I was able to pay and finally get my car. He apologized several times for the poor help I had received.
Laura Daillak
Apr 22, 2022
4
Everyone who helped me was pretty helpfull. I noticed when ever i went there after seeing a car through the website it would be sold. Therefore, when they showed me a car with 3100 miles i had to jump and buy it because i knew i would never get a second hand car with such a low mileage. They kept me waiting the whole day in the office which kind of sucked but what can I finally brought a car from them and became part of the Toyota family. Thank you.
Safra Junaid
Apr 21, 2022
4
Te no la experiencia agradable de Toyota Irving todo el personal excelente y muy amable aprecio su ayuda y comprensión por toda su personal . Gracias
Juan Carlos Macedo
Apr 21, 2022
5
Friendly staff, work was done before the estimated time the way I requested. Clean and confortable waiting lobby, nothing to complain about. Will definitelly go back there.
César Augusto
Apr 21, 2022
5
Very good services, and Jaime is very professional and friendly.
Patricia Dardant
Apr 20, 2022
5
AutoNation was recommended by an Uber man to my daughter who had a good experience at the time he bought his car from them. I took my chance to try AutoNation after being been disappointed somewhere else. AutoNation values their customers. I was getting late to pick up my child from school and OMG these guys and the manager made it so fast for me to be on time. I appreciated their service and not forgeting Mohamed who took me through the whole process. He is amazing. Thank you AutoNatio👏
Kikomeko Jamiah
Apr 18, 2022
5
Great customer service, smooth transaction
Alvaro Zambrano
Apr 18, 2022
1
Really Expensive for a Basic Oil Change and filter. $90+ dollars for a Corolla. I was expecting closer to $60. Way to high in my opinion. Service advisor was not friendly and had no customer service skills at all. I waited over two hours, a oil change should take between 30 minutes to a hour max.
E M
Apr 17, 2022
1
They replace rear breaks, week after they make noise. Go there again to get it fixed, they won’t fix it right.. few weeks after go again and get it fixed. On next regular service, they want front breaks to be done. Same problem. Noise after fresh break install, even after tell them about rear break experience.. go there twice to get fixed, now they will charge $$$ saying rear rotors are out and it ain’t our problem Wait for hours and hear lecture about how to use breaks. Simple fact of not doing job right while replacing fresh breaks doesn’t seem to be understood. Stay away. World is big find other options or a local small house mechanic who cares
Lohith Rangappa
Apr 14, 2022
1
Friendly salesperson, but horrible follow up to be able to fulfill responsibility and promises. I have been waiting for over a month to get my tinted windows, something I already paid for. They have not show no even a little sign of courtesy and get in touch with me. Totally disappointed and regretted of my purchase at this dealer, not profesional at all!
Alberto N
Apr 14, 2022
5
4WD does matter if you are asking me, my truck is the TRD off-road package, ready for anything. I have climbed the back side of Big Bear more times then I can count, Joshua Tree I pulled two trucks out at once who were both stuck in deep sand but the Tacoma ripped them both out first go once I turned the train select to sand mode in 4 wheel drive low. No better off road truck the the Toyota Tacoma 4x4, thank you Auto Nation.
Oscar Moguel
Apr 13, 2022
1
bought a used 2011 Honda Civic in January from here that was "Autonation Certified", from the beginning it was making a strange whirring/humming sound but I thought that's just how the car was. I even got an oil change about 2-3 months after having the car and they inspected it and the only thing they called out was that I needed new front and rear brakes.(Which also should've been taken care of before I bought the car) I ended up going to another shop closer to where I live to get the brakes done, and they noted that my wheel bearings were so damaged that they were unsafe to drive on and that I only needed front brakes. Here is one of the wheel bearings "Autonation Certified" got me...
Hayden Augustine
Apr 13, 2022
1
They replace rear breaks, week after they make noise. Go there again to get it fixed, they won’t fix it right.. few weeks after go again and get it fixed. On next regular service, they want front breaks to be done. Same problem. Noise after fresh break install, even after tell them about rear break experience.. go there twice to get fixed, now they will charge $$$ saying rear rotors are out and it ain’t our problem Wait for hours and hear lecture about how to use breaks. Simple fact of not doing job right while replacing fresh breaks doesn’t seem to be understood. Stay away. World is big find other options or a local small house mechanic who cares
Lohith Rangappa
Apr 13, 2022
5
I just got my Toyota serviced at Irvine Toyota and the process was quick and super efficient. I appreciate the new pay on line feature and scheduling your pick up time so your car is ready for you when you arrive!
kathie e
Apr 12, 2022
4
Good Deal
Whoman Safe
Apr 12, 2022
1
I use online tool to BUY a corolla at msrp while the car is in transit. So technically it is mine, but sale man calls me to adjust the price with ads on that they going to do in the future... just another shady dealership.
Hao Nguyen
Apr 12, 2022
5
Auto Nation Toyota Irvine's Service Department is outstanding and they go well above expectations to make certain their customer's are satisfied. Each time we've had service, we have dealt with Joel as our service representative and he is very knowledgeable, incredibly patient and went our of his way to make sure we understand the new technology in our next Venza. Thanks so much to Joel, also Chris, and the entire team.
Cindy Goss
Apr 12, 2022
5
As a 20 year old I thought buying a car would be stressful and not the easiest thing to do in the world, but at Auto Nation Toyota they made it so simple and I felt like they were my friends. George helped me out on the lot when looking for which car was for me and he knew which cars were a good deal and which ones not so much. I ended up choosing an Alfa Romeo Stelvio and he was able to tell me so much about the car that I knew he knew his stuff. The stereotypical salesman is a sketchy person who wants to rip you off, but my family and I felt George truly cared and wanted to help us as bes the could. Leke helped with all of the paperwork and let me tell you, he is one of the most engaging fun to talk to people you will meet. He made the paperwork truly easy to do and understand while telling me what was worth it to add on and what was not. If you are looking for a new car I HIGHLY recommend going to this place and asking for George and Leke, they will make your experience that much better. We are going back there in 6 months when my brother gets his license just so that they can help us out once more.
Andrew Evans
Apr 12, 2022
5
The associates are friendly and helpful they are efficient and they did wash my car which not all dealerships do it anymore.
Elvira Cabana
Apr 12, 2022
5
Good customer service and time manner Excellent skill and knowledge about cars
Y.K Kim
Apr 11, 2022
5
I have been an AutoNation Toyota Irvine customer ever since I have bought 2 cars from them. They have great service and the service advisors are there to take care of every detail on the work to be performed on the car, making sure you are happy with their job, and you can even request for a discount to help you with the repair & service expense
Tess Santoni
Apr 11, 2022
5
Jaime did an amazing job taking care of my car. I’m very satisfied with the customer service and as well as communicating with me. I would like to have him again the next time I come back. Thank you Jaime!!
Carla Pnzln
Apr 11, 2022
4
Good staff. Have flexibility for a drop off and pickup if needed. Was quick and prompt to questions.
Yogesh Balani
Apr 9, 2022
5
Amazing experience. A bit delayed but good things take time. Was able to drive off the lot with a used truck. No gimmicks. What you see is what you get. Ask for Sam! He’s the man!!
Wilmar Lazo
Apr 9, 2022
5
Very good experience, no haggling. They honored the price offered by True Car which was well below the MSRP. Very good service, since buying the car the salesman has checked with us several times to see how is everything with the car and if we had any questions.
Rajiv Mehta
Apr 9, 2022
5
If you're in the market for new or pre-owned vehicle head on over to AutoNation Toyota of Irvine and ask for Del Nakar! You will not be disappointed! Big shoutout to Toyota of Irvine and Del for making this sale transaction seamless, hassle free and enjoyable one. It's true what they say, unexpected purchases are the best one!
Sofia Ruth
Apr 8, 2022
5
Great and easy to get my car, Dean Sturman(sales) was very helpful and professional with all my car needs. Jerry A (finance) was also very helpful and professional. I will be telling everyone I know about Dean and AutoNation.
Robert Torres
Apr 8, 2022
5
First class dealership. Their staff was very knowledgeable, courteous and professional. I’m really happy with my pre-owned vehicle purchase and the prices are very competitive in this crazy market. Don’t hesitate to trust this dealership.
Vicki High
Apr 8, 2022
5
My disclaimer is I did purchase my car from AutoNation, but if I did not like their services, I would not take my vehicle to their shop. Setting up my appt. was easy. The person assigned to my appointment was professional and courteous. Of note, they gave me a realistic time that my vehicle would be ready and they kept it to that time.
Wendy McDonald
Apr 7, 2022
5
I had a tricky situation that Gilbert was able to resolve to 100% of my satisfaction. Gilbert’s daily communication to me was greatly appreciated. I truly believe Gilbert went above and beyond to bring my situation to a great resolution. Thank you very much Gilbert.
Fred
Apr 7, 2022
5
Celeste was great! She went above and beyond to make sure everything was good! I had told her a concern for my car and my car was supposed to stay over night. She made sure everything was good with my car and It ended up getting done the same day! I really appreciated her service and I will definitely being going back to her!
Nicole Nazar
Apr 7, 2022
5
Friendly, quick service that answered all of my questions and kept me informed.
Trigg Garner
Apr 6, 2022
5
Had such a great experience at Toyota of Irvine. Sam made purchasing a vehicle so easy. He was so helpful. Whenever people are interested in purchasing a vehicle I will definitely refer them to Sam!
Maribel Chavez
Apr 6, 2022
5
Dean has always given us excellent service here at AutoNation Toyota Irvine. We’ve bought two cars through him and he’s made both experiences easy, manageable and I may even say fun! We’ll definitely be a lifelong customer.
Brittany Johnson
Apr 6, 2022
5
Went for my 3 year check up. Was in and out in less than 90 minutes. Joel was great. Very professional. I would recommend highly.
Pat
Apr 6, 2022
2
Our service advisor could not even find our warranty policy. We were asked if we knew our warranty we signed up for and I informed them it’s one that covers from bumper to bumper. It was funny because when we called they found the warranty right away. Also when we picked the car up when it was completed, NOT ONE thing was gone over with us about the car and what was done and inspected. How do I know you even did anything else to the vehicle or if I need to get something serviced? I actually had a question about my vehicle and warranty but was not properly taken care of.
john ramirez
Apr 5, 2022
5
👍nice
Estebab Garcia
Apr 5, 2022
5
It was quick service of changing engine filter and oil. Quality as expect, free car wash. Thank you.
Tadeusz Ptaszynski
Apr 4, 2022
5
It was quick service of changing engine filter and oil. Quality as expect, free car wash. Thank you.
Tadeusz Ptaszynski
Apr 4, 2022
1
I would never use the service in this place.
Nadia Hashemi
Apr 4, 2022
5
AutoNation Toyota is the best place to bring in your Toyota. They do everything right: making an appointment is easy and their service techs know how to communicate about what your car needs while also considering costs. If you live within 10 miles, they have a great shuttle service to take you home. But if you want to wait, they have a great setup with snacks, coffee in a comfy environment. Shout out to Eric Rodriguez! He does awesome work!!
Carey J
Apr 3, 2022
5
The only place I will shop for a car. I never feel badgered or hassled when I’m there. I’ve purchased two cars from them and now I’m going to purchase a third one. If you want to be treated like gold then Auto Nation is the place to go!
Julie Treloar
Apr 2, 2022
5
Gilbert was very helpful and explained all of the service details with me. I'm very happy with the service that AutoNation Toyota Irvine provides.
Wendy Pine
Apr 1, 2022
5
Joe was amazing! Wonderful service and communication and left feeling confident to go on a long road trip. Thank you!
Remi Newman
Apr 1, 2022
5
Very professional and friendly staff. They made the car buying experience very pleasant and stress free. I love my new car! Thank you!
Philip Ye
Apr 1, 2022
5
My husband and I worked with George Yousef throughout the whole process and he was such a pleasure to work with. When the time came to pick up our car we met with George to check out the car and then met with the finance representative. At first it was a bit rocky to negotiate an interest rate and final price, but we were thankful they were flexible and we ended up having a great experience. We are so happy with our new car!
Daisy Clarke
Apr 1, 2022
5
George was very helpful and attentive. We appreciate doing business with him at Toyota AutoNation.
Caren Drunasky
Apr 1, 2022
5
This dealership has exceeded all expectations. They know how to provide excellent customer service. They are very knowledgeable on their products and services they provide. Thank you for everything :)
Kristy Steinbergs
Mar 31, 2022
5
I am satisfied. Peoples are nice and helpful!
Peter Fong
Mar 30, 2022
5
Very good service, thank you 🙏🏻🌹
Nafiseh Nazemi
Mar 30, 2022
4
I've never purchased here, but I have used the service department. They were friendly & efficient. They have free Wi-Fi & coffee while you're waiting.
Darren Parker
Mar 30, 2022
5
Great service. Very happy with all of the work that was performed. Car delivered back to me when promised.
Chuck Zimmerman
Mar 30, 2022
5
Took my Tacoma for repair and technician was knowledgeable and with good attitude, I’m happy with the service the shop took care the problem with good estimated time.
Ignacio avila
Mar 29, 2022
5
This place is AMAZING. We drove all the way here from San Diego and they worked with us super well. They also didn’t try to haggle us like most dealerships. They are the best dealership I have ever worked with! I would go here again and again!
Courtney Wallace
Mar 27, 2022
5
Joseph Ligh was great, answered all my questions and kept me informed as the vehicle was being serviced. This is the first time I’ve come here for service, it won’t be the last.
Nathan Lynch
Mar 26, 2022
1
I wish I would've bought my car somewhere else. Poor communication dealing with every department. Spoke with manager and gave the dealership multiple chances before writing a review. Very disappointed.
C.T. H
Mar 26, 2022
5
It was a pleasure doing business with autonation Toyota of Irvine!
John Lim
Mar 25, 2022
3
Yes I had An oil change And they washed my car and I appreciated that, they used to do it all the time but now this is the first time in a long time that they washed my car. Thank you
Allana Bourne
Mar 25, 2022
4
Michael was very helpful and also notified me that I had two nails in my car tires. I thought I would have to pay for new tires but he told me it is within my warranty which was great to hear! The whole process of oil change and tire rotation and switching tires took 3.5 hours and I was waiting in the customer lounge. That would be my only inconvenience. Thank you!
Parker Jung
Mar 24, 2022
5
Great service!
Evan Swope
Mar 24, 2022
5
Service was done on time and done well. Braulio was extremely efficient and friendly
Les McIntyre
Mar 23, 2022
4
When making an appointment for your Toyota Supra GR, make sure your scheduler gets you in with a Supra Tech, usually a foreman. They are the only techs qualified to work on your Supra.
Kristina Korpash
Mar 23, 2022
5
I went to AutoNation Toyota of Irvine with the specific intent to purchase a 4WD or AWD vehicle. My sales person was professional and knowledgeable and didn’t try to steer me into any particular vehicle but told me the pros and cons of both types I was considering (Highlander vs Tacoma). He provided me the opportunity to test drive both vehicles to get a feel for them and then allowed me the time to decide without pressure. This was probably the best buying experience for a new vehicle I’ve ever had. The finance team also did a great job!
Keith Allen
Mar 21, 2022
5
I had the most amazing experience at Toyota buying a RAV4 2022. Mack was just the nicest, honest, and very helpful with all the critical thinking questions I was asking him about the vehicle. Leke the finance manager was also phenomenal when he helped us customize our financial plan and get approval for financing the vehicle! What a BLESSING! I appreciate meeting you both! 🌟🌟🌟🌟🌟
Joshua Sanchez
Mar 21, 2022
5
Eric was always the one who assisted me with my car maintenance! This toyota service center also has a lot of other advisers! Great service and environment!
Shally Chu
Mar 18, 2022
3
Even though I had an early 9am appointment, my regular oil change took all the way to 3:30pm!! and as usual they were supposed to wash my car but with as long as it took, no wash at all!!!
Shahram Haghighi
Mar 18, 2022
2
It felt like they were trying to squeeze as much money out of me as possible. The initial bill wasn't itemized by cost, so it felt like I had to press on every point to figure out why it was so high and decipher what was necessary and what wasn't. Definitely would not recommend going here if you don't have a good understanding of what your car needs.
john doe
Mar 17, 2022
4
I took my car in for the 35,000 mile service. The service was great. I would rate the service alone as 5 star. However, I felt a little taken to find out I needed new brake pads front and back when I had just purchased the car certified pre-owned from the same dealer a few months earlier. I was told the pads only need to be at 5 mm for CPO status and that a decrease of 2-3 mm was routine for 5000 miles of driving.
debbie wadkins
Mar 17, 2022
4
Car wash is very bad rest everything is good
mandeep singh
Mar 16, 2022
3
The service itself was good but the shuttle service not so much. I had to call 3-4 times plus one hour and half waiting for shuttle to show up. No arrangement between two departments from AutoNation side.
Rosie Sedghi
Mar 16, 2022
5
Very organized this time, and I was take to advisor quickly.
Mary Smith
Mar 16, 2022
5
Toyota Irvine has changed the way they check-in clients - and it is a HUGE improvement! I dreaded going there - as I would consistently have to wait for an unreasonable amount of time to check-in or even be acknowledged. They now have a person outside of the bay who checks you in and directs you - my service person was there immediately. The service person also does the check out at his desk - eliminating the extra step of having to go into the office! Thanks for recognizing the problem and fixing it Toyota Irvine!!!
Jana Van Surksum
Mar 15, 2022
5
This experience was one of my Best experiences with a car dealer. The reason for that was Mr. Mark Corbett. He was a pleasure to work with and was a straight shooter from the beginning. You cannot ask for a better advocate for you then he at the dealership. He answered all of our questions confidently and without the normal Swag or Gotcha talk. He told us what we were going to get, for what price, and what the situation in today us market looks like. We had done a lot of research on the 2021 Toyota Corolla Hybrid we decided on so we knew what we wanted and for what price. Thank you Mark for your honesty, integrity, and assistance through the often laborious buying process. You made it fun and low stress.
Wayne Simonds
Mar 15, 2022
5
Friendly staff, great service.
Janty Chattaw
Mar 15, 2022
5
I brought my 2022 Camry Hybrid to AutoNation Toyota Irvine for her first oil change recently. What a great experience! Mark, in the service dept., treated me with such excellent care. He not only told me where the waiting area was, he actually walked me there and pointed out the various areas and amenities. I settled in at a workstation and was so comfortable that before I knew it my car was clean and ready to go. Thank you Mark and all the staff at AutoNation Toyota Irvine!
Suzette Strauss
Mar 14, 2022
5
Best experience buying a used car! Had visited other dealerships that were pushy and forcing after market costs. Worked with Sam, Chet and Eric at AutoNation and they were all professional, friendly and fair. Great experience!
Sarah Dyer
Mar 14, 2022
5
I had a appointment for a oil change. They said itwould take possibly 2 hours and ended up being about 45 minutes. Yay that’s a good thing
Nancyann Hume
Mar 14, 2022
1
I would never buy a car from this dealership they sell junk car that have been in accident and full of problems I’ve hired an attorney to take them to court under lemon law the had my car in the service department 11 times and the longest the kept there was 11 days I picked it up with more problems. So plz do yourselves a favor and stay away from this dealership.
Giulian Bertolini
Mar 11, 2022
5
Staff is friendly and helpful. I had a very good experience buying a car from Toyota Irvine.
Paul F Thieben
Mar 9, 2022
5
Great customer service always willing to help .
Sadatiel Piedra
Mar 8, 2022
5
This is my first visit of AutoNation Toyota Irvine. I had made a reservation for a periodic inspection in advance, but the person in charge was absent, so a substitute responded. When the inspection started, he told me the approximate time required, and at the end I felt very kind to explain the inspection of the car properly.
hishida akihisa
Mar 7, 2022
5
I love bringing my car to get serviced here because they always try their best to help me!
Valeria Bueno Navarro
Mar 7, 2022
4
They are working outside!!!! I could have given 5 stars. Mark was awesome guy. He was calm and tried to explain everything in the best way he can. Everything was in order and people working there seemed satisfied. It was cold and windy day but they were outside.
Seung Yul Yang
Mar 7, 2022
5
Service department was not very busy. I drove right in and way met by my service manager. He listened to what I wanted done - and the guys in the back did it all. Overall the service was fast, efficient and complete. I am 100% satisfied with the service I received
John & Susan Haushalter
Mar 7, 2022
5
Joe was a great service advisor!
Valeria Bueno Navarro
Mar 7, 2022
4
I appreciated that I was greeted promptly upon arrival, and I appreciate how clean the entry area and customer lounge are. Braulio was my Advisor, and he was an A+ Advisor. When I met with him in the morning and again when I picked car up at end of the day, he was polite, professional, patient. He contacted me twice during the day with updates, and he was exceptionally polite, professional, and calm with me in the evening, especially as I did take issue with the windshield wipers being replaced as part of the maintenance package: they had been purchased relatively recently, they were working effectively, and I would have definitely preferred to be consulted first before they were replaced. I will be aware of that for next annual maintenance visit: 4/5 stars reflects that issue, though he responded to my concern promptly and professionally.
S Johnson
Mar 6, 2022
3
Service was done, but couldn't get my warranty items fixed because another dealer (Miller) locked in my warranty plan so irvine toyota couldn't repair items under warranty due to an internal dealership quarrel. Shuttle Driver was not accessible . Always plan on taking uber or staying at the dealership.
peter clf
Mar 4, 2022
1
I took my son's 2002 RAV4 in AutoNation Toyota Irvine on 3-1-2022 for service as it showed the check engine light and it ran a little rough. I agreed to pay the $189.88 required for diagnosis, trusting in the expertise, knowhow, and hopefully in the integrity of a Toyota dealership to give me a precise and honest estimate for the necessary repairs. It was to my utmost disappointment when I got the call from the dealership that I would have to pay $600.88 in order for them to remove the air box in order to access spark plugs, ignition coils, and cylinders to run further diagnostics. I do not have full knowledge of how complicated or labor intensive it is to remove air boxes from other makes or models, but on my RAV4, this plastic box is attached to the rest of the engine assembly by a few bolts that can be easily removed. Like I said, I trusted Toyota and was willing to pay higher fees for professional and honest diagnosis of their products. I feel like being violated and robbed of my time, trust, and money paid for getting an answer to my car problems. I am so mad that I want the whole country to know about this highway robbery practice and that the Toyota corporation have a thorough reconsidering of their policies in servicing their products. Thach Pham, Irvine, Ca
Thach Pham
Mar 4, 2022
5
Friendly and helpful staff, would buy a car here again.
Scott Sanchez
Mar 4, 2022
4
I would have given five stars, but after waiting 2 1/2 hours for a simple oil change (with an appointment), I will go to Jiffy Lube next time. There was little difference in price, but my time is priceless. Otherwise, the staff was friendly and professional. The waiting area was clean.
R South
Mar 4, 2022
5
I like cleanliness and compactness. Friendly staff. 👍
Manuchekhr Mansurov
Mar 4, 2022
5
The service there is excellent!
george villegas
Mar 3, 2022
5
One of the problems seen in the AutoNation set is that when we receive your services, we can not go anywhere else that is similar to yours. So I have to drive a lot of time to get to your offices or I do not know what to do if I am in a place where you do not have an office. In a word, you are wonderful
Niv Nozari
Mar 3, 2022
5
Service was fast and easy!
Morgan Morgan
Mar 1, 2022
1
WORST LOCATION. Lost my car, couldn’t find my info by phone number, claimed to have called multiple times when they absolutely did not, and broke my Apple charger in my car, literally can’t use Apple play because they either cut it, or replaced it with their broken one. Do not go here it’s literally all the worst employees in one location.
Amelia Dishon
Mar 1, 2022
5
good luck。i love you
Pam Crofoot
Feb 28, 2022
5
Friendly, reliable and honest people. The service was done fast.
Mahtab Zarrazvand
Feb 27, 2022
5
Addressed all my needs and made my experience with the service department to smoothly as possible!
Sung Dang
Feb 26, 2022
5
We took our Toyota in for a recall and were impressed with all aspects of our stay. The waiting room was clean and well stocked.
FrankandJudy Yturralde
Feb 26, 2022
5
Positive experience! 10 STARS! From first eyeballing exactly what I was looking for on the showroom floor…… To the sales person, Moe…… To the manager…. To the finance guy…… I can’t say anything wasn’t “Top Notch”! Highly recommend this dealership location. I’m expecting nothing less, with all my future dealings with them for service/maintenance. Relying on the Service Department, to maintain my same level of expectation! “Bravo guys”, at Toyota of Irvine!!
Leigh Ann
Feb 21, 2022
1
Took over two hours just to do an oil change and tire rotation. Way too long and unacceptable
Michael J McClare
Feb 18, 2022
5
I went in for a routine maintenance. Joe was honest and helpful.
Cady Clasby
Feb 18, 2022
5
Everyone very helpful.Waiting area clean,pleasant,and wide.
Lindaflor Merly Santos
Feb 11, 2022
1
I had nothing but Rude Service from the time I arrived to the completion of my purchase. Also after buying vehicle I was informed it was covered in a paint overspray and spots were beginning to turn red/brown color. (On my white car). I called dealership to ask their advise or suggestions and they told me Its only my 5th day owning the car and I can return it if I want. They also suggested that someone else did something to my car. Maybe because the car business is so hot right now they dont need customers but this is my worst experience ever. Then get the typical we are sorry please call our GM response and no changes
Peffers
Feb 11, 2022
5
This by far was the best auto purchasing experience we have ever had. Don Roberson was friendly, knowledgeable and professional. He kept us informed from start to finish without us needing to ask. He even continues to follow up with us to see if we have any questions. We’ll absolutely be returning when we are ready to purchase our next car.
Joey Latino
Feb 5, 2022
5
修理進捗状況のきめ細やかな連絡
Seiji Matsumura
Feb 2, 2022
5
I recently took our RAV4 in to be serviced for the first time. Jamie Fernandez was very kind. The lounge area is nice. Due to a GPS mix up I was 30 min late and they still took me. Very accommodating. I really appreciated that. They couldn’t know but I have circumstances that make it very hard to come in and do this and to not make me reschedule was seriously a gift.
Leah Engel
Jan 29, 2022
1
My service person was excellent - Tom - he was courteous, kind, and upbeat. My complaint and why i am considering going elsewhere for service is that when i take my car in (and this has happened on multiple occasions), i have a, say, 9:00 a.m. appt. I get there five minutes early, and i sit in my car for 35 minutes before they ever take the keys. I hear the guys saying they "overbook and everything is backed up (not talking to me but to one another)" and then i go for the shuttle and they are "overbooked" and I am not scheduled for three more runs. This is not acceptable to me. Five - ten minutes, sure. This happened exactly the same way last time but it was a Saturday so i booked a week ahead and in the middle of the week this time. I know covid makes things difficult, but they need to work on their scheduling. They did get the car to me by 1:30, as agreed, and it had been washed on the outside, and i appreciate that but i had an appt in the morning i had to reschedule.
Kathie Elms Fletcher
Jan 27, 2022
5
Perfect service! They took care of everything and it was smooth.
Florina Massbaum
Dec 6, 2021
5
I would like to recommend the entire Toyota experience from purchasing or leasing the vehicle to its amazing Toyota care! Big thumbs up from Marco Reviews! Thanks for keeping my Toyota running smoothly like a Toyota always should!
Marco Kun
Oct 28, 2021
1
PLEASE share with anyone you know who bought a Toyota Certified Used Vehicle from here. I was sold a van severely damaged by the previous owner. After (s)he crashed into the curb, damaging both right side tires and other parts, the van started shaking at higher speeds, resulting in the tires going bad after 20k miles. It was then sold to us as a TCUV. At our first 19k miles, the van started shaking at high speeds…all 4 tires were bald. Despite arguing that something had to be seriously wrong with the van, the sales manager said all we needed were 4 new tires. After 17k miles on the new tires, I got a slow leak in one, and then discovered ALL 4 tires were bald again! We then got a complete printout of the van’s Toyota history and discovered the damage done by the prior owner at 7600miles. We showed this to the general manager. He said they don’t look at the previous history when certifying a vehicle. His analogy was like when you go to a doctor…doctors don’t look at your past history, they just diagnose you right then!?!?! Both managers insist the van was properly certified…even though we discovered they secretly painted the bumpers the day AFTER we bought the car (and 2 days after they signed off the 160 Point Quality Assurance Sheet), and put a different invoice in our sales packet. I fought this for a year and a half, filing reports with the BBB (Autonation Irvine never replied back), the Bureau of Automotive Repair (Autonation Irvine told them they would not repair it. The BAR said since the van records clearly indicated the same persistent problem from the prior owner, they should have returned our money or traded the car out), the Orange County District Attorney (violations of the Business and Professions code), the DMV (due to Covid shutdowns, I had passed the statute of limitations), Autonation Corporate (would do nothing since I drove the van 39k miles, even though the van is deteriorating), Toyota Corporate (they don’t deal with used car issues at their dealerships, so I need to hire a lawyer and sue them!). I now have no choice but to do the over $5000 in repairs. Please share, and tell others to go out and get printouts of their TCUV prior history.
Karin Matsuda
Oct 14, 2021
1
This happened twice, you would think they would try to make up for lackluster service the first time but NO. When you go to a dealer, you expect to get good service, but the reality was quite different: car not returned in a timely fashion, LOTS OF EXCUSES and DELAYS, increase in price constantly for a very basic repair, POOR COMMUNICATION, incompetent workers.
sad service
Sep 3, 2021
5
Everyone is friendly and helpful. I had fast service and will definitely be returning. Thank you all! Great team!
Kelly Sparkman-Tandy
Aug 16, 2021
5
Eric Rodriquez was our service adviser, he was amazing from the beginning when we dropped of my moms car, to the picking up of her car. He went out of his way to call her insurance about reimbursement for some of the work that was needed, to making sure the shuttle picked us up and brought us back to pick up the car. Thank you Eric, we appreciate all of your help.
Penny Oseas
Aug 12, 2021
1
Did not return phone calls all day concerning minor problem after purchase. asked numerous questions although there was a no questions asked policy on return within 5 days.
Arnold D. Moss
Aug 11, 2021
1
All smiles in your face but once they sold me a lemon I attempted multiple times to have anyone help me fix this car issue within my 5day of sale. And all I got was the cold shower and told the" car was fine b4 I bought it so I must of done something to car"!! Wow this place is a fraud run by 2face slime ball car salesmen, RUN PEOPLE!!
Leticia Sanchez
Aug 2, 2021
5
By far the best dealership I've ever purchased a vehicle from. And absolutely the best AutonNation Toyota. George, and Ozzie were the salesmen that helped me, and Leke the finance manager and Chet the general manager, thanks to all of you guys you made it so effortless and seamless. I was in and out in less than two hours. They paid fairly for a trade in and got me a great finance deal. I'll most certainly be back for my next purchase. Highly recommended.
Jordan Moe Zbadi
Jul 31, 2021
5
YOU ARE THE BEST!!! What a great team - My Service Advisor referred Mark Mehta, General Manager, who set us up with Richard Kim, Sales, who orchestrated the team in a great effort to reserve a brand new RAV4 that was on a train heading to Autonation Toyota of Irvine. Richard then called us on arrival, gave us a test drive, had us fill out easy paperwork, entertained us until Loren Coleman, Finance, warmly welcomed us into his office, completely explained the transaction, offered services, expertly filled in all of California's crazy paperwork, had us sign, and closed the deal. Everyone sported big smiles and positive attitudes. Richard made sure that dealer prep was complete, then introduced us to our new car and its features. PERFECT! 10 OUT OF 10! GOLD MEDAL! Many thanks to all of you for securing us this vehicle in a market where there are few to be had. I and my wife could not be happier with you - Richard Kim, Mark Mehta, and Loren Coleman. Many, many thanks
Jonathan Usdin
Jul 31, 2021
5
very happy with service and employees ❤️
Barbara Chaille
Jul 25, 2021
5
Excellent customer service and you will get your money’s worth
Armando Arayata Recinto
Jul 17, 2021
5
10 point check on all automobile parts We feel confident in the work. The prices are fair and we know we are getting Toyota parts unlike an outside garage. We have an option to wait, take the free bus home and back or rent a car for the day. 🚖 Only wish we could buy a sandwich for longer than anticipated waits.
Patricia Piecuch
Jul 10, 2021
5
I would definately recommend AutoNation of Irvine. I was apprehensive at first because the place is rather large and I feared I'd be over looked. Thanks to Dean Sturmand I felt at ease and welcomed even before I arrived. Its due to the high quality of customer care and genuine concern from Dean that this large foreboding place was made to feel cozy and relaxed. Employees like him are the backbone of their business. If you go I recommend you request Dean, you'll be glad you did.
Brian Desbiens
Jul 10, 2021
5
very kindly. excellent repairs
전성진
Jul 8, 2021
2
I was disappointed with my service visit. The shuttle driver was unpleasant, the service rep automatically wanted to charge me for filters without even checking to see if they needed to be changed and presented the total cost as if it was a given instead giving me the options. I used to go to this dealer before with my previous Toyota and I remember it was always a good experience. I don't think I am going back after this experience.
xxxxxxx
Jul 7, 2021
5
Great Customer Service and quality work.
Jennifer Sermabeikian
Jul 5, 2021
5
Had a great experience buying our new RAV4 from AutoNation In Irvine. Unlike another local Toyota dealership in the area, they were interested in helping us get what we wanted, not what they wanted to sell us. Mark Corbet is the first car salesman I have ever worked with that truly listened to what we wanted. I didn’t walk away feeling that we “settled”. We got what we wanted and at a great price. If you want to be treated right, go to AutoNation Irvine. One final point to prove they think about the customer first- They sent us on our way in our new RAV4 with a FULL TANK of gas - never had a dealership do that before. BUY TOUR CAR HERE!
David Jarvis
Jul 4, 2021
5
Great service, especially from Tom Kolb. He went the extra mile for me, and that's why I stay with them!
Mark Ryan
Jul 2, 2021
3
The wait just to get checked in was way to long! It needs to be streamlined! I saw about 10-15 desks inside the service center with no one there. They said they would wash the car. After 2-3 hours they didn’t even wash it.
Cree McCook
Jun 29, 2021
5
Accommodating urgent situation requiring new tire in last minute of day.
Sean Ahn
Jun 28, 2021
5
I use a power chair and cannot use the shuttle. When I needed a lengthy repair they picked my car up for me. I have used AutoNation Toyota Irvine for years and they have always been extremely accommodating and provided great service and repairs for my old Sequoia and now for my wheelchair van. I would highly recommend them.
Judith Lemke Niemann
Jun 26, 2021
5
This was my first experience at this dealership. Everyone was professional and helpful. I especially appreciated the gentleman at the entrance of the service department who was available for me to ask questions since I wasn't sure where my friend should pick me up. On the negative side, making the service appointment via chat was not only extremely frustrating, but I was trying to have my first service on my new car and somehow the remarks were that I had trouble with my A/C!
Susan Hibbard
Jun 23, 2021
5
Took my RAV4 in for detailing since it had a couple minor scratches and Manny & his team did an amazing job as always!
Gabriela Garcia
Jun 23, 2021
5
Had no problem dropping car off for service, and they were completed by 11am and the shuttle to pick me up was prompt...the only issue was picking up since my rep was not there, and they were having an issue with locating my car..but overall it was ok.
Sherie Harvey
Jun 21, 2021
5
Excellent service. Reasonable waiting time. Device manager explained in detail everything and updated of work progress.
Sam Tylner
Jun 21, 2021
5
After getting payment I needed. I was offered extra coverage which I wanted but was not told my credit would be ran. I would have paid cash for extra coverage but was not given the choice
Carol Ulrich
Jun 21, 2021
4
Smooth transaction; pleased with staff and their experience
Jacquelin Kennedy
Jun 20, 2021
3
Scout GPS issue unresolved, ?rinsing? and not drying vehicle prior to delivery only causes water spots, had to wash it when back home. Probably best not to rinse.
Tony Garcia
Jun 19, 2021
1
One of the worst experiences I?ve had. Waited almost 4 hours just to have my car not be fixed, my steering wheel cover ripped off, and my gas mileage icon to be broken on the dashboard. Will never be returning.
Audrey Sjobeck
Jun 16, 2021
3
I had trouble booking my service. Evidently the dealer’s computer system lost my car. I understand that customer service today blames the customer and the agent certainly made it my fault that the dealer lost my records. She reluctantly booked service. When I arrived for service there were three cars waiting, including mine. There were no less than nine service reps sitting at desks, only one or two were with customers. It took a long time for them to get up and help the people waiting. After that, my service was great. Courteous and fast.
Tttttttt
Jun 14, 2021
5
I had several things done to my car including routine maintenance. It was done properly, on time, and at the agreed to price.
Mike Pohl
Jun 14, 2021
5
Found a car online that was at a Toyota dealership, didn?t have so great of credit but they put you first to make sure you walk out with the car. My service team Dean and Eric were awesome. Thank you Auto Nation!!
Alina Aguilar
Jun 12, 2021
5
Good staff...Cares about their customers
Gregory Pierce
Jun 11, 2021
4
Everyone was so friendly and helpful eventhough they were very busy.
Johnjohn
Jun 10, 2021
5
Went in for a recall on my Toyota 2018 gas pump. Very friendly and good customer service. Went to work and was done in 4 hours. My first time here and I will come back
Darlene Dzurilla
Jun 9, 2021
4
The wait time for a general oil change was 2.5 hours!! That was a long time.
Kathryn Russell
Jun 9, 2021
5
great service. local business to Laguna Woods city.
Ching-Hso Shaw
Jun 6, 2021
5
My son just bought his first car here! Everyone was helpful and extremely nice. This was a great experience for a first time buyer. Thank you for making a life lesson so easy and enjoyable!!
Lindsey Troupe
Jun 5, 2021
5
The young lady who help us out purchasing our new car she was very professional I will give her a five star
Jorge Lopez
Jun 3, 2021
4
They were very very busy so I had to wait to get service and then it was almost two hours before my car was finished. They did wash my car so it was nice.
Beverly Wakefield
Jun 3, 2021
5
recall update was extremely efficient check-in, customer service and timely repair. car was returned within time estimate originally given.
Gary Kelly
Jun 2, 2021
5
Best customer service ever ask for (Sam) he help me get the same truck i wanted and explained everything clear recommend Irvine Toyota 100%
Melissa Campos
Jun 1, 2021
1
Horrible service, been out of tags due to incompetence of the employees there for 6 months now, on 2019 we leased a 2020 tundra, they didn’t finish the paper work until march of 2020 and still isn’t done correctly, at the dmv we couldn’t get our tags because of the same reason (incomplete paperwork). Mark Mehata is just rude and can’t accept that they dropped the ball and have to pay for the registration, we were more than happy to pay for it but it’s only fair they pay for it because we lost a lot of time at the dmv trying to figure out why we couldn’t get our tags!
Erick Hernández
May 31, 2021
3
Don't bother making a reservation for your car, you still have to wait. I just wanted what needed to be taken care of at this particular visit, which seemed like a lot at the time, well the salesman kept telling me that I needed to do this and that, honestly my Truck is a 2012, not off road and no hard or long miles (57k), I felt like the customer service was a little off, more like turn and burn and I'm to busy at the moment. The showroom was pushy as well, I was just killing time and had to repeat this a half dozen times.
Todd Hively
May 31, 2021
1
I took my Toyota Prius to the Autonation Toyota Irvine Service Center for oil change this morning (05/29/21). I had made an appointment for 7:15 AM and arrived at 6:40 AM. An advisor named Thomas Kolb assisted me at around 7:05 AM. He rushed through the process in less than a minute and didn’t even write down my license plate. He also got my cell phone number written down incorrectly till I reminded him to correct it. Before I could ask him if any other services were needed besides the oil change, he had already left and moved towards another car/customer. I waited from 7:05 AM till around 9:30 AM in the waiting room and then decided to check with Thomas Kolb why my car was still not ready, as I could see many other customers who came after me were already gone. He then came back to me about 15 minutes later and informed me that my paperwork was dropped on the ground earlier and he had just processed it a few minutes ago. I looked at my receipt later and found that my order was eventually entered at 9:38 AM (but Thomas Kolb should have entered my order shortly after 7:05 AM upon assisting me). I was able to finally get my car and left the service center at around 10: 35 AM (from 7:05 AM to 10:35 AM just for oil change). The reason I decided to write this complaint was not so much about the unreasonable delay, but it was mainly because Thomas Kolb did not even say a single word to apologize for his sub-par, poor service. He just casually told me the paperwork was dropped on the ground earlier and I needed to simply wait longer, treating it like it was no big deal.
Art R
May 29, 2021
5
My car's scheduled maintenance was taken care of in a timely manner with quality service
Efat P Baha
May 29, 2021
1
I took my Toyota Prius to the Autonation Toyota Irvine Service Center for oil change this morning (05/29/21). I had made an appointment for 7:15 AM and arrived at 6:40 AM. An advisor named Thomas Kolb assisted me at around 7:05 AM. He rushed through the process in less than a minute and didn’t even write down my license plate. He also got my cell phone number written down incorrectly till I reminded him to correct it. Before I could ask him if any other services were needed besides the oil change, he had already left and moved towards another car/customer. I waited from 7:05 AM till around 9:30 AM in the waiting room and then decided to check with Thomas Kolb why my car was still not ready, as I could see many other customers who came after me were already gone. He then came back to me about 15 minutes later and informed me that my paperwork was dropped on the ground earlier and he had just processed it a few minutes ago. I looked at my receipt later and found that my order was eventually entered at 9:38 AM (but Thomas Kolb should have entered my order shortly after 7:05 AM upon assisting me). I was able to finally get my car and left the service center at around 10: 35 AM (from 7:05 AM to 10:35 AM just for oil change). The reason I decided to write this complaint was not so much about the unreasonable delay, but it was mainly because Thomas Kolb did not even say a single word to apologize for his sub-par, poor service. He just casually told me the paperwork was dropped on the ground earlier and I needed to simply wait longer, treating it like it was no big deal.
Art R
May 29, 2021
5
Our service rep. was and met all of our questions and needs. Quick in and out with no hassle. Will definitely be back to service my cars as I have 3 Toyota.
Stephanie C.
May 27, 2021
5
we purchased a 2021 RAV4 Prime XSE through AutoNation in Irvine California on 5/20/2021. Jennifer Guzman was the sales rep. Jennifer did an excellent job of listening to what we were interested in and getting us together with the exact vehicle we wanted. She offered solid incite regarding our needs without being pushy, and worked hard to get the price we wanted. She even nailed the color! I can also add that the dealer gave us an excellent trade in value for our 2018 Volt. I would absolutely recommend Jennifer Guzman and AutoNation/Irvine, Ca. to anyone in the market for a new Toyota!
Kathryn Hoffmann
May 27, 2021
1
Terrible service. Rude employees.
Matt Crane
May 26, 2021
5
Great customer service in the service department. Friendly, helpful staff. Easy appointment scheduling too. The first maintenance service check was a breeze for my truck. Thank you Highly recommend A+
Jose Ivan Arroyo
May 26, 2021
5
Been looking around for a 2021 Prius Prime for the past month. Checked pretty much all of the car dealers here in southern Cali and even inquired all the way to Hayward! Almost all of them are out of inventory of PP and some like in Temecula Valley Toyota wouldn’t even budge on lowering their price. After researching online, one of the staff from AutoNation Toyota Irvine called me and said that they’ll have a few PP arriving (FOB 😂) in the evening and set me up an appointment the next day. Showed up in the AM and Del Nakar helped me out. Everything went on smoothly from price negotiations all the way to the F & I, except for one thing: they couldn’t find the keys! I got upset but Del sincerely apologized and asked me to come back the next day and they will fill up the gas and wash my other car. Del Nakar has been very superb on taking care of me and making sure that all my needs are met. Thank you so much for making it happen. I’m now the new owner of 2021 Toyota Prius Prime! I highly recommend this dealership! BZ to all the staff! 👍🏼
Allan-Eliza Davis Santos
May 25, 2021
5
John at the service desk did an outstanding job! The facility and the waiting area were excellent. I got back my vehicle on time as promised. Everyone there was profesdional.
Azam Azimi
May 25, 2021
5
The people at Toyota are very nice. They are helpful with keeping my car in good shape. I don’t even mind waiting for my car while sitting in the lounge.
Katarina Yeo
May 23, 2021
1
I've spent 14 hours and 2 Saturdays trying to get my second key that was lost by the dealer when I purchased my car. When I got my key, I was honked at by Stewart, a sales rep, on the way to the gas station. He told me not to take it personally. I bought a car here on 4/3. When I bought my car, I was not given my second key because the service department was closed and I was told that I would be receiving the key via overnight shipping. I waited nearly a week with no key and no updates. I called and was told that my key was lost and that I'd have to get a new one programmed. I had come back to the store to get the key. I live 2 hours away from this dealer, but I bought from here because they had a car with the specific trim, color, and features I was looking for. I was told over the phone by a sales manager, Mike Naby, that I could come in on a Saturday to get my key programmed. I waited for 2.5 hours to be told that they did not have a spare key at service and that I'd have to come back later. When I came the second time, I had an appointment but still waited 3.5 hours to get my key. With a 2 hour drive from my house, I've spent a total of 14 hours to get my second key. I've lost 2 of my Saturdays trying to get something that was promised to me when I bought my car. After I got my key, the dealer agreed to fill up my car with gas and wash my car. My car came out of the wash with many water spots around the sides and came out worse than it was before. On the way to the gas station, Stewart, one of the sales reps, drove separately to fill a used truck. There is an unprotected left to get into the gas station, and he honked at me when I was about to turn because I took too long. When I asked him why he would honk at a customer, he told me "don't take it personally man." The purchasing process ran just fine, but the customer service experience I've had afterwards has been absolutely awful
Isaac Corona-Quiles
May 23, 2021
1
I bought Toyota Certified Used Car from Auto Nation Irvine in Feb 21. Then I took my car to maintenance for a regular service in April 21. Service guy told me that, there are some service items that I need to pay around ~$1.000. Said just bought this car from here and you said everything was good. And he told me that, if you buy used car, you need to spend more money for that car and the total price will be the same as new one. I said, if my budget is enough to buy new car, I would do that but this is certified used car. He said, they don’t cover these service items and I have to pay this money sooner or later. Why didn't you check car properly before sold it!... because they wanted to sell it ASAP and make more money after they sold it. I was shocked and never buy any car from this dealership and never buy Toyota anymore.
salihbal
May 21, 2021
3
I have been getting my cars services at this dealership for about 10 years. Although I have always been happy, this visit was disappointing. Usually, even on a busy day, I have someone come up to my car usually in 2 minutes or less, this time, with only one other car in service bay, it took about 10 minutes for someone to even say hello. The disappointing thing was when I returned to take my car home. I had had 2 prepackaged cookies in my backseat. When I got into my car I noticed cookie crumbs next to driver's seat. I thought really nothing of it, until when I got to first traffic light and noticed one of my cookies had been eaten. Totally no big deal, it was just a cookie, however trust is trust. I know it was just a cookie, just the principal. So, next time I show up, I will make sure I have no food in car. Must be some worker who wanted a free snack. BTW, left a message with AutoNation when I got home, and no reply yet. I know it was just a cookie, simply the principal of the matter.
Daniel T.
May 19, 2021
1
A week ago ( Very Recent) I took my Toyota Camry 2016 to this Auto Nation Toyota, Irvine at 9201 Research DR. , Irvine. On 5/7 2021. One of my major concerns is the Navigation integrated in the car is NOT WORKING. I addressed this issue with my service advisor “Manny” and he said he’ll check it out. I addressed this Navigation issue with “Dan” a service manager like a year ago and he couldn’t do or say anything except “ I have seen this before.” This is been going on for sometime. He and his manager David Venegas, told me THAT NOTHING COULD BE DONE. I have to pay for another part $2000 + for Radio/ Navigation. The navigation of a TOYOTA car BROKE AFTER less than 4 years and I have to replace with another part. No one there knew what was the problem or why the Navigation broke in 3-4 years. All they said things happen. When I got the car after service, it wasn’t even cleaned or vacuumed. Extremely BAD Service. I do not recommend going to this trash location. I will escalate the problem to Toyota. They do not even deserve ONE STAR. H.G.
Heba Guirguis
May 15, 2021
5
Jennifer, your welcome. We really appreciate your thoughtfulness in helping us with our lease as well as showing us the operations of the plethora of amenities. Although I consider myself as pretty tech savvy, this car is beyond anything we’ve ever owned by and order of magnitude. I’m going to study to owners manual for the next few days to get ready for our road trip this weekend. We’re looking forward to many years of enjoyment with this beautiful automobile. Also thank the financial guys that helped us too. We appreciated their honesty and help to fully understand the terms of the lease and the extra help with the cost. I’ve been driving for 44 years. My fit car was a 1973 Toyota Celica I bought at the Toyota dealership on Beach Blvd. in Westminster in 1979 for $3200.00 my next car was a 1984 Toyota Celica followed by a 1987 toyota tercel 4wd wagon. Then a 1989 Toyota Base model truck. In 1990 I got a divorce and gave my X-wife everything, completely amicable (we’ve stayed close friends) so for 2 years I rode a motorcycle. In 1991 I purchased a fully loaded Toyota SR5 truck from Toyota when they were in the dealership complex off of Lake Forest. It was in the Showroom just like the Corolla XSE we just leased. I know tmi, but I just wanted to let you know that I’ve been a Toyota owner for 80% of my driving history. But have owned a few other brands over the years as well. I guess what I’m saying is that of all my car purchases this one was by far the easiest on my nerves and the least stressful car purchase.
Switch Spencer
May 12, 2021
5
As always service is first rate.
Charlene S
May 12, 2021
5
From the very first phone call through the actual purchase of our car, there was total transparency and professionalism not usually associated with the purchase of a used car! Ask for Andy.
Devorah H Novack
May 11, 2021
5
They do the work right the first time.
MelissanEd Sena
May 8, 2021
5
The team here is very easy to work with. More specifically, Dean was so patient throughout the process of helping me find the right vehicle for my family. He was honest throughout the process and willing to share as many details about vehicle options for me to make an informed decision.
Brittney Poe
May 8, 2021
5
Setting up my appointment time was very easy and flexible. They were busy, but took my car right away. The car was ready earlier than their estimated time and returned to me after a quick car wash.
Wendy Mcdonald
May 8, 2021
5
Good job from the team. Less than an hour and everything was ready nice comfy waiting room
Hossam Seada
May 8, 2021
5
Terri Cole is a wonderful advisor and my main reason for always going to Toyota.
Joyce Scheid
May 3, 2021
1
Sensor light: service indicated they could Not Figure out why it was on wanted more money to run a diagnostic. Why should I pay for something they should already know how to troubleshoot
J
May 3, 2021
5
Great service. I serviced my old Toyota here for 14 years and now my new CHR Toyota. Joe Schiller and his staff are superb.
Frances Friend
May 3, 2021
5
Wonderful service at Toyota lirvine DAN. Purchased 2009 Toyota Venza new, it is only serviced at Toyota irvine. Always very nice service and always special kind good job. Consistent affordable quality service every time. Management is customer service first. DAN is wonderful, very happy with him.
Margaret Hwang
May 2, 2021
5
excellent service to get my car fixed within promised time
Guanhwa Wang
Apr 29, 2021
5
This is my third Toyota, always have had great service
Susan
Apr 26, 2021
5
one of the best places to buy a vehicle! Minimal time spent negotiating. was in and out within 3 hrs.
Alejandro Torres
Apr 25, 2021
5
They do a great job in Service Department! Only go there for all car service needs.
Robyn Miller
Apr 23, 2021
5
After getting the runaround from other dealerships when shopping for a Toyota Prius Prime in 2018, a salesperson from AutoNation contacted us saying, "we have the vehicle you are looking for at this price." It was a no-hassle purchase, so in 2020 when our lease ended on another vehicle, we purchased a Prius from AutoNation Irvine. Living 70 miles away, we have had our vehicles serviced at local dealerships and had problems. We had a recent issue with the 2018 Prius Prime and I decided it was worth the drive to remedy things where we purchased the vehicle, expecting it to be a problem almost 3 years after our purchase. I was prepared for a dispute that never happened. The service representative, Thomas K., quickly looked up the issue, found that it was pre-approved by Toyota and that they had the parts in stock. The excellent experience left me in a pleasant state of shock and the work was done in only two hours! They have earned my business for life. The drive is no inconvenience when you know you are getting top-notch service. Oh, what a feeling!
Temecula Paul
Apr 22, 2021
1
2 hours and 10 minutes yesterday for a 10k mile service (oil change, tire rotation and vehicle inspection). That was WITH an appointment. I highly recommend NOT going to Irvine Toyota if you are going to wait for your vehicle. I was told “definitely less than an hour” when I check in. 1 star.
Dustin Widner
Apr 22, 2021
2
I arrived at 9:05am Wednesday, a little early for my 10k mile service appointment but sat waiting for over 10 minutes anyways till someone acknowledged I was even there (the service area wasn?t that busy and at least 5 advisors were right there and watched me pull up). When I made the appointment, I was assigned Kyle Maxwell as a service advisor who I was first told ?wasn?t working that day?. Once finally checked in around 9:20am I was told the service was going to be ?very quick? and should be less than an hour. At 10:50am (1 hour and 30 minutes later), I asked one of the guys what the status was on my vehicle and he asked who my service advisor was, so I said I was scheduled with Kyle Maxwell. This person let me know that Kyle hasn?t worked here for several months. Funny as I booked the appointment just the day before. After another 10 minutes of fumbling around and asking the techs, the advisor who checked me in told me it would be a few more minutes. Its now after 11am and I?m running late for several business appointments of my own I have to race to in the IE. Finally my 4Runner comes out around 11:20am and they tell me they ?rotated my tires, topped the fluids, changed the oil and did an inspection?. It?s got under 10k miles fellas, there couldn?t be too much to really inspect. Anyways, over 2 hours for an oil change and tire rotation yesterday. I will never be back for any services here. Capistrano Toyota is way out of my way but they did my 5k service in under 20 minutes. Granted they aren?t as big or busy, but they also didn?t waste my time. What good is an appointment if nobody is going to make anyone a priority? I could have done the same work myself in under 20 minutes, but being a brand new vehicle still under service care, I shouldn?t have to. Irvine Toyota (both sales and service) has been going downhill for a long time. I didn?t buy my 4Runner there because of a whole other customer service issue. Again, I don?t think I?ll ever go back to Irvine for buying or service. What a waste of time.
Dustin Widner
Apr 22, 2021
4
Dealership features haggle free pricing to allow pressure-free buying experience. While prices may be higher than advertised prices from dealers, what AutoNation offer in return is more honest pricing ? no hidden fees, surcharges, or non-advertised mark ups, etc. compared to other dealers. At the same time AutoNation attempts to offer "better customer service". That said, it is strange that the dealership demanded to run credit for cash buy. I disagreed and stood firm ? almost walked out without making the purchase until the finance manager relented. Overall a pleasant buying experience. Still wish it could have gone a bit faster than it did. Total time for the entire process is about 3 hours from initial examination, test drive, trade in evaluation, negotiation, document signing to delivery.
L
Apr 19, 2021
5
Great Service! Vehicle was ready early and appointment was easy to book last minute.
KellosFC
Apr 16, 2021
5
We've been working with Teri for decades. She continues to provide quality consultative advice on our two vehicles, with a friendly, professional demeanor. She's to be commended for her straightforward, no-nonsense approach to serving our needs for keeping our vehicles serviced and on the road!
David Cobb
Apr 14, 2021
5
If you want a no pressure car buying experience this is the place to buy your Toyota. This is something that caught me off guard on my first visit. but after some discussion on what I thought A fair price would be, deal done. They explained that the approach they take is help the customer with there purchase no hard sales approach.
Chris Smith
Apr 13, 2021
5
The service team were friendly and informative. My car was serviced quickly and everything was explained to me.
Jennifer Rush
Apr 12, 2021
1
I think their lives work done on my car that may not have been needed. I was told that I was getting a discount but when I arrived home and went over my paperwork I found that I didn’t even get 10%. I called manual and he told me a head to present to discount card at the time that he did the paperwork. I told him the card was in my car but they drove the car away before the paperwork was done and I just assumed that I would get to 25% discount. Of course, Manny did not ask if I had a discount card either. This isn’t the way I would do business and I am dissatisfied. It seems like the operation is a bit shady.
Duane Kastrup
Apr 7, 2021
5
Quick and easy Great experience great customer service
Emad Hanna
Apr 6, 2021
5
Alex was An amazing salesman so patient and understanding . If you wanna buy a Toyota please come to Irvine Toyota and ask for Alex you won?t regret it
Lidia Corral
Apr 5, 2021
5
John was very professional and cola in everything to me. When he called he left it up to me if I wanted the extra stuff done at this time. My sister called him to make an appointment for Monday.
DEBRA DOMINGUEZ
Apr 3, 2021
5
John was very prefessional and now m sister is going to go see him on Monday.
DEBRA DOMINGUEZ
Apr 3, 2021
5
John was very precessional and explain everything to me. I appreciate all his help when I got there. I liked him so much I recommend him to my sister and she is bringing her RAV 4 in on Monday.
DEBRA DOMINGUEZ
Apr 3, 2021
5
They treat you like family. Terry did a great job keeping me informed of the progress of the service and they had the car ready when they said it would be. Not like that other Toyota dealership in Tustin.
Walker20000
Apr 2, 2021
1
I brought my car in for regular service to have 2 specific things looked at and fixed, being as I’m driving 8 hours north. Well upon picking my car up they stated that I had a couple bolts missing on my guard, which would not be the reason my car is creaking. Anyways I drive it away from service and realize the noise actually both noises are still there! I called Kyle who helped me and I never got a return phone call. Not to mention that was the only day I was able to have anything done for the next month. I’m just done going places and dropping my car and paying $1100 for service for the couple things I asked to be fixed, not fixed. Looks like the 3rd dealership I will not be returning too.
Brittany Leanne Picasso
Apr 1, 2021
5
This was the best, hassle-free purchase of a vehicle we have had in many years of buying cars. We asked for an on-line, out-the-door quote for a new Hybrid RAV4 that was en-route to the dealership. We immediately received a very fair price quote that was below MSRP and that we felt was a win-win for both us and the dealership. We were kept informed of the in-transit status and given an appointment to view the vehicle when it arrived. The internet sales manager, Leon Li met us at the door and showed us the car. There was no attempt to up-sell us or pressure us to add items we did not want. The finance process went smoothly and quickly, and although we were offered a number of warranty and other services, there was no pressure to buy once we declined. We can highly recommend this dealership if you want a pressure-free, honest, and fair purchase experience. This is how car-buying should be!!!
John Zawis
Apr 1, 2021
1
I bought my car at AutoNation Toyota Irvine, and with it I paid for 5 service/maintenance visits. Just used up the last one. While at the first three occasions it was only an hour to wait for an oil change and whatever inspection was performed - and was happy with that time frame - the last two, the 4th and 5th visit lasted three hours. That is slow service. Especially, since I wasn't a walk-in, I had an appointment. Observing what was taking place in the waiting area, parts department, and service department, I suspect Toyota Irvine is grossly understaffed. Please, don't sell goods that you can not deliver!
Csaba Feher
Apr 1, 2021
5
Buying a car can be a daunting task, I was pleased that my sales person, Don Robertson, was the one I was able to deal with. He knew the vehicle that I wanted to purchase inside and out, kept me updated throughout the entire process, made sure that everything was done as promised, and got the vehicle ready to go sooner than anticipated.
Reid Jensen
Mar 29, 2021
5
Buying a car can be a daunting task, I was pleased that my sales person, Don Robertson, was the one I was able to deal with. He knew the vehicle that I wanted to purchase inside and out, kept me updated throughout the entire process, made sure that everything was done as promised, and got the vehicle ready to go sooner than anticipated.
Reid Jensen
Mar 29, 2021
5
It was great service. Quick and transparent.
Neorude
Mar 27, 2021
5
Gene went above and beyond in helping me get in my brand new Camry and answered all of my questions.
Feilo909
Mar 25, 2021
5
Prompt, courteous, and very friendly service and they explain everything in detail of what they need to do to your car or what kind of service it needs. I’ve been using them since 2012 when I purchased my brand new sienna van. My last check up was perfect! thank you
Joanie Rowe
Mar 24, 2021
5
The Toyota service center has always provided excellent service.
Conrad Williams Sr
Mar 24, 2021
1
Originally I wanted to buy a Toyota car, but I replaced a used car according to my budget. The service when I bought the car was okay. At that time, it was already dark when the car was delivered. I only saw that the car was probably cleaned! The next day, I found that some areas in the car were not cleaned. I tried to wipe it but it didn't work. So I made an appointment with the sales staff and hoped to help deal with it. The sales promised quickly! The appointment time went, but the salesman said he was not there, and he was delayed, saying he was very busy! Let me go another day! I feel that their handling of things is too dishonest and not sincere
Kelly Wen
Mar 23, 2021
5
The overall experience was great. Salesperson Jennifer was very professional and pleasant to work with. Her performance was very meaningful.
B ill Brown
Mar 16, 2021
4
Service was satisfactory. My only complaint was that the estimated time for servicing my vehicle was one and a half hours, but the total time turned out to be almost three hours. I missed lunch.
Jack Noragon
Mar 16, 2021
5
He's very friendly and he's willingly allowed us to ask questions, he gave us a good costumer service,,,
Edgardo
Mar 12, 2021
5
I saw The administration Guys were polite and active .
Alireza Fazelpour
Mar 11, 2021
3
Had pre approval from bank have dealer my letter they said the bank denied me I was upset the following day I called the bank and asked why they said the dealer put in for 450000 dollar loan. I got off early that day went to the dealer and told them to put I. Right numbers they did and I drove off with the 4 runner. They did not apologize for keep sending my credit to other banks or anything would not discount anything not even a hat. Sales manager was rude. Left a message for general manager with no call back
Jason
Mar 11, 2021
5
Service advisor was kind and efficient
Tony Irvani
Mar 9, 2021
4
I have a 2019 Toyota Camry XLE with a 5 year maintenance agreement. I just took it in for the twelve month/10,000 mile service at Toyota Nation in Irvine, CA. I had an appointment, and they were very organized. The car needed only the covered maintenance. When done they always wash the car. I waited at the dealership while the service was performed. They gave me an hour and a half time estimate, but it was longer by 45 minutes due to a shortage of technicians that day. Over all it was still a good experience.
T. Jelmeland
Mar 9, 2021
5
More than happy with my purchase. Everyone was so kind and genuine.
Jenna Dooley
Mar 9, 2021
5
me and my husband purchased a rav4 XLE ,sales professional named Alex Asfour is very friendly and helpful, he helped us to deal with everything, coz I really want that car really badly,he did his best to help us, now we got the car ,and also Adiel Mena who did all the processing all the paperwork, good job guys ,you guys awesome makes your customers comfortable,,🙏🙏
Mylene Collado
Mar 8, 2021
5
Toyota Irvine, AutoNation has very polite and friendly staff, especially Service Write up person "JOEL" Joel is super polite and friendly and takes great care of my 2018 Camry, notifying me when it is time to come in for Service and Recall repairs, etc. I hope they keep hiring more Great staff like Joel. I only get my Toyota serviced at Toyota Irvine, AutoNation, including Tires, battery, oil changes, etc.
Kevin Kennelly
Mar 8, 2021
5
I have been to this place for ages. They always did great services, especially I called always for Manny Moreno, the advisor. He handled things pro and fast yet friendly. I really appreciate for all things he helped to solve problems of my car. This is the place really if you love your cars.
Ellen Suselo
Mar 8, 2021
5
Joe in the service department was very helpful, and I have never had any issues at their facility. I have been taking my vehicles in for service at that location since 2005.
Caryn Kuhn
Mar 8, 2021
5
I have received excellent service from Sean in the showroom & Dan in service when I’ve needed to bring my Camry into AutoNation. I highly recommend this dealership.
Merrill Stanton
Mar 5, 2021
5
Service consultations are transparent and helpful in maintaining our wonderful cars in top running condition
James Carlin
Mar 5, 2021
5
They were able to repair the issue which involved the rear wheel bearings that were going bad and they were able to diagnose it and repair it under warranty. The car (Yaris IA) is now very quiet when driving. Thank you.
Sherie Harvey
Mar 4, 2021
5
Nice salesman, they give me the car that I want
Aurora Sigar
Mar 2, 2021
5
Wonderful service bay staff. Have bought 3 Toyotas from the same dealership, and have had them serviced at the dealership?s service bay for many years. Their customer service can?t be beat. I drive past 5 Toyota dealerships with service bays to go to them.
M. Orinion
Feb 26, 2021
5
Very good service, recommend to see John or Max sales services
Hung Nguyen
Feb 24, 2021
5
The service advisors and techs at AutoNation Toyota of Irvine are very professional. Time and time again I return to this dealership because their staff care about customers and have very good follow through when working on your vehicle. I highly recommend taking your vehicle to this location and trying them out!
K Nakano
Feb 16, 2021
5
Great experience with Chris. He helped me save money and communicated everything well.
Melissa
Feb 15, 2021
5
Marco Garcia is the best Tec I've ever come in contact with through all my services. His wealth of knowledge and care for his job is unmatched. If you get the chance to request Marcos team to do your work, you will not regret it and be in great hands!
Dg1435@gmail
Feb 15, 2021
5
Friendly service, and they always do a great job
Swole P
Feb 12, 2021
5
Eric T, Moe, and Jae were all great in helping me find a car that was a good fit. Great customer service, totally recommend.
Joanna T
Feb 11, 2021
1
Stop sucking would be a good start
Don Jose
Feb 10, 2021
5
Thanks from Mohammad (Mac) he helped me a lot and they are so friendly.
Khalid Khairzad
Feb 10, 2021
5
Very Satisfactory ! Service Advisor - Mike Moreno attended to my needs and queries regarding my vehicle repair.
Quintin Sumulong
Feb 5, 2021
1
Worst customer service ever. We just purchased a 2021 Toyota Camry from Autonation Toyota and had a horrible experience with our sales rep Donald and their GM Mark. Because of our bad experience with our sales rep Donald we left a negative review on social media and the next day we got a threaten phone call from Mark their GM demanding us to remove our review or else. He also said to be careful with posting negative reviews for my employees because I back them or something in that regards. Extremely unprofessional and rude and based on their other negative reviews Mark is known to bully he’s customers. He definitely picked the wrong customer to bully this time and I will make sure to notify the media so others don’t make the same mistake has we did by doing business with them. As a General manager Mark should act professional to set a example to he’s employees. But it’s very clear that he doesn’t value he’s customers. To make matters worse they sold us a defective vehicle with scratches on it which is considered a dealership Frude because Mark refused to fix it. So save your time and money shop else where for a vehicle because Mark and he’s employees are unprofessional.
Frank N
Feb 3, 2021
5
Salesman named George made are experience here the best I have ever had! Georg made it quick and easy. He worked on hard on getting us the best deal we could of possibly gotten. By the time we arrived to pick up the truck he had everything prepared and ready to go! No BS, in and out!! Thank you for the great Experience !!
MichaelB
Feb 2, 2021
5
It was the best car baying experience!!! I was very pleased with the courtesies and professionalism of Donald Robertson, Imtiaz Khan, and Justin thank you so much. Highly recommend Toyota of Irvine.
Mila Boneva
Feb 2, 2021
5
Great team Mark GM Shawn finished paperwork Andrew helped with test drive getting insurance and even gave me a key chain..Jae did the finances and was so funny this team knows what they ccx are doing I felt secure in the buying process and now a proud owner of my BMW
Kimaya Seward
Feb 2, 2021
5
Outstanding dealership. They are knowledgeable on their products and services they offer.
Kristy Steinbergs
Feb 1, 2021
5
Excellent experience, nice staffs, quarantined waiting room, marvelous coffees, good reputations, responsive warranty....
Hung-peng Shiao
Feb 1, 2021
1
This review is for our sales rep Donald. Originally we left Donald a five star review and also made a big mistake by giving him all 10 on the dealers survey which I will see if I can change it because Donald made it clear to us that he was just being nice and fake at first so he can get he’s commission and a great survey from us. Because as soon is he got he’s commission and a great survey and good review from us he’s whole attitude changed from good to rude like a typical car sales person. Before we met with Donald we made it clear to him on which kinds of cars we were interested in and he assured us that he would have those cars ready on the day of our appointment. However when we arrived at the dealership he obviously didn’t do he’s homework because he was clueless and informed us that he doesn’t have the vehicle that we want however he can get them from another dealership but it would take time and it would cost us more money. He also stated that if we pick a vehicle from their dealership he can give us a discount. So he basically wasted our time and since we were in need of a vehicle we basically purchased what they had available. To make matters worse he was in a rush and didn’t even bother to explain some of the features on our vehicle and asked me to call him when I have time so he can have one of their tech guys show me. Couple of weeks later I called the dealership to see if Donald was working they told me that he was working but he’s in the restroom. So I texted him to see if he’s available to have their tech guy help me. He replies back and says that he’s not working until Thursday. What a F??? Lol. I informed him that I was told that he was working so then he changes he’s story and says that he was working in the morning. So I called the dealership to speak with their manager and again they tell me that Donald is in if I want to speak with him and when I got him on the phone he was extremely rude about it. I consider this unprofessional and dishonest and I do not recommend Donald at all because no one wants to buy a vehicle from a dishonest person.
Donald
Feb 1, 2021
5
Chris Cortez looks out for us and is so accommodating and patient.
Randy Clark
Jan 31, 2021
5
Good car buying experience and will recommend to anyone who wants to buy a Toyota.
Michael Glanville
Jan 30, 2021
5
Tom is always so helpful really appreciate the customer service at AutoNation.
Catalina Kabbout
Jan 29, 2021
5
Overall I had a great experience. When I got there Faten already had my car ready to go and ready for a test drive. She was absolutely amazing. She was so patient and went above and beyond to find me the car I wanted at the price I wanted. I came in with a check from my bank and they still wanted to run my credit a few times after I told them I wasn?t interested in financing thru them which I didn?t appreciate. That was my only complaint. The finance guy we had was Jay. He had us in and out of there quick which was great because I hate spending hours at dealerships. Again, overall great experience.
May
Jan 27, 2021
1
They usually was the outside of the car?but they failed to do so this time.
Susan Mariboho
Jan 25, 2021
5
Kyle was great; he listened to me and provided excellent service!!!
Jennifer Carman
Jan 22, 2021
5
Service associate Joe is very nice and always takes good car of us and our car. Thanks Joe.
Beverly Wakefield
Jan 22, 2021
5
Worked with Stewart Rodell on leasing a new Avalon. It was good to work with an experienced salesman as he walked us through a few new items on the car that I didn't notice when I reviewed in online. The sales process took a little longer than usual, but I think that was more to do with new COVID restrictions than anything. I would and will recommend Stewart and AutoNation to my friends and family as the process was fair and clear for my wife and me.
Christopher Robert Allen
Jan 20, 2021
5
Ozzie was an excellent salesperson. Very helpful and knowledgeable. The first finance associate was helpful, but due to a mistake that he made on the paperwork, my wife and I had to go back in and resign all of the documents. We met with a different finance associate, and this guy was only concerned about how he never makes mistakes, and then he did, and then refused to fix the problem. We final paid our bank $40.00 to fix the mistake he made on the title. A great experience turned sour due to one finance associate's arrogance. Again, Ozzie was GREAT.
Thomas Steele
Jan 18, 2021
5
Best car buying experience in over 62 years of buying cars.
Vince Howley
Jan 17, 2021
5
I had an appointment to reprogram my new key and remote. It was done in an hour and a half. Everything went fine.
Andrew Smith
Jan 15, 2021
5
Excellent customer service No pressure sales tactics Friendly, knowledgeable staff Thank you AutoNation Toyota Irvine!! Love the RAV4 I just purchased!!
Sandy Davis
Jan 14, 2021
5
Good service and employees. Facilities are first class.
Max Harris
Jan 13, 2021
2
Took my car in for a service and they tried to charge me for a service I did not approve. Service writer, Chris, was very rude and thought he could take advantage of me because I am a female and I look young. When I confronted him, he blamed me for his mistake!!! He didn?t think I?d know better. Terrible terrible terrible. Never EVER going back here again for any reason what so ever. I recommend you don?t either. I never write reviews, but this upset me so much. I can?t believe people like Chris can sleep at night, scamming people left and right during the day.
KM
Jan 12, 2021
5
I went with my daughter to look for a vehicle for her use commuting to college. Although I had a particular vehicle in mind our sales representative pointed out other similar vehicles. We did not feel pressured, but welcomed to spend time with any vehicle we found interesting. After I identified one of particular interest and he shared the high points of value we sat down and worked out a deal. The dealership uses a 'no haggle' used car purchase policy so it was simple. Settling on a reasonable value for our trade in was not unpleasant. As a long-time service customer I enjoy doing business with Auto Nation.
David Wilson
Jan 12, 2021
5
Everyone is always friendly and knowledgeable. Buying my car was easy and straight forward. I came in with pre-approval from my bank for a car loan, and the sales guy actually negotiated me a better loan with a different bank. Since then, I've found the repairs and maintenance staff solid. I rarely make appointments, I just drive up... and they've always found a way to fit me in and get it done same day (okay, almost always). When I can't afford everything at once, they have been great at helping figure out a timeline and prioritize based on immediate needs and safety. I've really been impressed overall.
Charles Chamberlain
Jan 11, 2021
4
Over the last 15 years we have had three Toyotas we own serviced at AutoNation Irvine Toyota. One of these was purchased from this dealership and the others were not. What is significant about this long relationship is that we have a Toyota dealership about 1.5 miles from our home, and we go the 10 miles to AutoNation, because of the quality of the people, and service we have received. We will not take our Toyotas to any other dealer for service.
David Bartholomew
Jan 9, 2021
5
Easy to make appointment online. Didn?t have to wait when I got to dealership. Work was completed when I was told it would be.
Ann Gonzalez
Jan 8, 2021
5
Chris Cortez at Toyota Irvine is THE best service rep I have ever met in my over 50 years of driving. He truly cares about each and every customer, talking honestly about the cars condition and giving the fairest price possible for service. Regina H
Regina Hartley
Jan 7, 2021
5
The car buying experience at AutoNation Toyota with Alex Asfour was one of the best. This is the second vehicle I have purchased from AutoNation Toyota. Alex made it a great experience by being efficient, organized and attentive, making sure I was informed and satisfied. Not only am I extremely satisfied with my purchase, I’m making Alex my go to salesperson for my future purchases.
Carlos Montano
Jan 5, 2021
5
The salesman was the highlife of my experience. He should train others on his style, it works. His name was Eric.
Rich Hattem
Jan 5, 2021
5
response fast and very good services 👍
Peter Liu
Jan 4, 2021
1
such a sad experience at this place. lack of ethical standards. made an appointment for a cash deal, after 2 hours waiting, finally someone have the decency to come to tell me I have to wait one more hour. why do we make an appointment if we will be helped 3 hours later. Reason: we are busy. I guess my business its not important to you. I'll take it somewhere else. Do not make appointments when you aren't capable. Shame.
Diego Denis
Jan 2, 2021
5
The salesman was very helpful during selecting which car is best suite me. The service was great, informative, and courteous. The facility was nice and clean.
Linh Vo
Jan 2, 2021
5
GOOD SERVICE APPRECIATED RIDE TO HOME. EVERYONE WAS HELPFUL AND FRIENDLY.
Carol Artmann
Jan 2, 2021
5
Great buying experience! We got exactly what I wanted.
Kimberly Knight Auerbach
Jan 1, 2021
5
Smooth transaction insofar as buying a new car is concerned. Very friendly staff
Leslie Nettles
Dec 31, 2020
1
In a hurry! I purchased a Sequoia on 12/24 and the salesman was in a big hurry to get me out of the dealership. He did not even walk me thru how to use the features of the vehicle - I learned by reading the manual while sitting in my driveway. The financeperson was also in a hurry and did not explain the packages he was trying to sell me - it appeared that he had another buyer waiting on him so, he wanted to push me out the door quickly as well. They claimed to have washed the vehicle but it had water spots all over and the windows were all smeared so not much care was taken on the wash. I realize that selling vehicles is an everyday routine task for the people at this dealer but purchasing an expensive vehicle is a rarity in my life so, I expected to be treated with more care and receive better service.
David Leonard Sr.
Dec 28, 2020
5
I strongly recommend AutoNation Toyota Irvine. Had a 50,000 mile service done on my Sienna and the whole experience was fantastic. I was contacted by the service department to get it scheduled. I was able to get in right away. Once arriving there, Elaine was extremely helpful getting me taken care of. She looked up my vehicle, and instantly knew exactly what needed to be done. I even had some work needed that was covered under the warrantly, and Elaine handled it effortlessly. She got me in and out, and kept me updated the whole time. I value the great service and professionalism! Thank you.
Thomas Beck
Dec 26, 2020
5
Took a while but agreed exactly to what I was looking for. Great Dealership !
GeraldOlaes
Dec 26, 2020
5
I needed to replace a car in the family and ventured out to drive various vehicles with the expectation to purchase and/or decide the car best meeting my needs. While other dealerships/makes/models did not address my needs; I stopped into Toyota (AutoNation Irvine Toyota) to test drive a Rav4. After not blowing me away with its overall performance, etc., Ed Mahdavi (my sale's person) had me look at the new Venza. With this model; I was truly excited. Later that day, my wife and I both drove the car, and made the decision to purchase one. Unfortunately, the Venza make/model/color etc. was not located at this dealership and that's when "going above and beyond" kicked in. Ed, his sales manager Andrew found and obtain the car model we wanted. Ed drove to another dealership to pick it up and we concluded the transaction within hours. Additionally, Mark (finance manager) professionally walked us through the purchase process and concluded the acquisition. This Dealership is GREAT!!
Scott Woodring
Dec 26, 2020
1
I have asked several times for the estimate for maintenance service over the phone and at the site as I have another appointment after the service 2 hrs after the estimated time. Showed up ontime at 9AM appointment, told by them service would be 90 min, and able to get out by 11pm. But the car was never ready till around 1pm. And I missed business appointments and hurt my professional image. Service manager is either dishonest or incapable to estimate time. Could be both? Never trust them. Service appointment callers do not care if the service is really needed or not, just wanted to get some sales before the end of year (manufacture service schedule does not require maintenance till several month later). I though I would help local business by bringing car to maintenance earlier than needed, but I need to be suspicious of them in the future.
Koshi Fukuda
Dec 26, 2020
3
The service dept associate did not do a good job , trying to sell services that are not needed and attended late to me .
Samer Said
Dec 21, 2020
5
I travelled to Irvine for this car because it was the one I wanted, color I wanted with a great mileage. I sent a message to the dealership to see if the car was still available. Tom called first and we talked, he answered my questions, texted me in between emailing me things. Made sure I had everything I needed before going to Irvine to get the car. Tom made the process very easy, was waiting for me when I got there with everything done, walked me through the process and answered any questions I had. Tom is the reason I have my car!
Elaine Herde
Dec 21, 2020
3
Drove in to service bay area, had to wait 15-20 mins for a service rep to come over and start the service process while cars just arriving were served faster even without appointments. Disappointing.
Bruce Johnston
Dec 20, 2020
5
AutoNation Irvine has great service, quality work and nice , caring, courteous employees!
Karolyn Norris
Dec 18, 2020
5
Thank you Terry for your excellent professional customer service!! I always enjoy coming to you for any suggestions and assistance!
Cathy Kang
Dec 17, 2020
5
Dan, the manager and Joel, the technician were both great and very nice. Did a great job on my car!
ToyotaRav4
Dec 16, 2020
5
I brought my vehicle for the standard 5,000 miles service. The advisor, Chris C. , was able to accommodate my request even though I didn't have an appointment and the service center was about to close within two hours or so. Upon conclusion of the service, he advised that there was a warranty job that needed approval from HQ. He promised to call the next day with an answer...and he did. I took the vehicle back and it was repaired on the same day. I'd like to take Chris for providing a very positive experience. Thank you!!!
Carlos S.
Dec 15, 2020
1
I bought my car from here. Doesn't seem like they care about their customers at all. The sales and service departments are only out to make a buck. When i bought my car, I found it online. Called ahead twice to confirm that it was on the lot and when I showed up. The car was "magically" not on the lot. and the salesman proceeded to try and sell me other cars that I specifically didn't want. Also have a VCP through auto-nation and it covers some oil changes. Each time I go in for an oil change, they try to upsell me on stuff I don't need and It takes any where from an hour and a half to two hours. I routinely write reviews and have no heard back from anyone. Don't get me wrong, I love my prius. But I wont be shopping at Autonation toyota next time.
James Lavery
Dec 12, 2020
1
When we started shopping for the Highlander, the general manager name Mark Mehta will email me everyday a few times try to earn my business. We do not want to stay in the dealer for a long time due to COVID so I asked for the information sheet. We took a short test drive(5 mins) and purchased the car on Dec 4 without bargain because we trust the info he sent me. After we got home, we found out there was not Rear-Front Parking Assist function which was indicated on his info sheet. I call and emailed the manager on Dec 8 to find out what is going on. The manager then disappears and never respond to me, not even apologize. Yes, the function is important but not essential. What important is his attitude. All they care is earn the commission not your satisfaction. If you shop for Toyota, go some place else. I have filed the case with Toyota Customer relation and wait to see what they said.
Yvonne Chen
Dec 10, 2020
5
my regular service advisor for 12 years,joe schulte,is the primary reason i keep returning to auto nation.he is always professional,and tells me what to done.i never get sudden costly surprises.compared to the former irvine toyota,auto nation is the REAL impersonal dealership.not due to its local employees,who try to to give quality service in spite of corporate always just watching the bottom line.
Richard Vogel
Dec 9, 2020
5
I had my car serviced yesterday and all went well. Terri my service advisor was helpful and courteous. I would recommend to all my friends and family Auto Nation Toyota.
Don Deschenes
Dec 8, 2020
1
Called to schedule an appointment and made one for 9:30AM although I would have preferred earlier. Arrived at 9:30 and there was a giant line of cars. Had to wait to get checked in then sit in a crowded waiting room. Was told the service should take an hour and a half and it took two and half hours. Once your free service is done with the dealership do not come here! It is so much better to get your service done by reliable people that respect your time and it's cheaper at most places.
Preston
Dec 8, 2020
5
I just bought a new Toyota RAV4 Hybrid XLE at AutoNation in Irvine. Our sales rep, Jonathan, was fantastic. He communicated promptly throughout the process online, and Jae, in the finance department processed the paperwork quickly. Jonathan was very thorough explaining the features of the car, and we arrived at a fair price without unnecessary negotiations. The whole process was smooth and enjoyable.
James Schmalbach
Dec 7, 2020
1
The service was fine, nothing special. I had asked the representative helping me for the most basic service. I didn’t want any unnecessary service. In the past, they would accommodate my request but this time he recommended a package indicating that it was what my car needed. I agreed, but I found out later that none of the other services were necessary. I felt as if I was duped into purchasing a package. I don’t plan to go back to this location.
Camry owner
Dec 5, 2020
5
Took vehicle in for service at a dealership in West Covina CA, and was informed that there were a number of things that needed fixing/repairing at the 100K mark. The prices quoted looked a bit inflated, so I took my vehicle to AutoNation Irvine. They took care of everything that needed service for $400 less than what the other place quoted.
Kie Rhee
Dec 4, 2020
5
Tom is very nice and helpful! Great service, clean and safe facility.
Aida Caneba
Dec 3, 2020
5
The employees are always welcoming and very honest and helpful. The service is always performed to their estimation if not sooner. Very happy with their service.
Matthew Evans
Nov 30, 2020
1
Purchased a nee Prius Prime in June, the buying experience was great, brought in this week for its 5,000 service and was told it would take an hour. Upon dropping off I waited 30 mins before I was assisted, when I told them if two issues I’ve noticed the rear view mirror was loose and the computer kept re booting while driving I was informed they needed more time 4-5 hours. There is no loaner car service which I’ve had from Volkswagen, Mercedes and Audi ( this is my first Toyota) I was offered a ride home to wait but the shuttle ended at 3:00. I explained I needed to be picked up at 4-5:00 end they first told me sorry, then said they would arrange for a pick up. I called four hours later we no one had been in contact and left a voice mail. 30 min later I got a call my car was ready but it would be and hour and a half until someone could get me. I ended up having to Uber back to collect my car car. I was never spoken to about the issues I had to read the receipt. Coming from automakers that offer loaners and great communication to this was disappointing.
Mark Hersh
Nov 28, 2020
1
I’ve purchased over 20 vehicles from dealerships in my lifetime. I have never received worse service than at AutoNation Toyota Irvine. In April 2020 I purchased their most expensive vehicle, a 2020 Land Cruiser heritage edition and you would have thought I was buying a used car with the way I was treated and ignored. I liked the Land Cruiser, but was hesitant about buying it because it did not have Apple CarPlay. I was promised that it could be added. The sales professional also had me speak with his service person, who promised it could be added. Over the next six months, I followed up numerous times, with sometimes no response for weeks! Kyle in the service department provided the worst customer service I have ever had in my entire life. After trying to resolve this, numerous times, the only thing they could offer is to refund my money. I would have purchased the Lexus equivalent of the vehicle, had they been upfront and honest with me. It’s not the fact that they couldn’t get Apple CarPlay, it’s that I had to follow up over 30 times. After 6 months of getting blown off The sales person told me I would have a refund check within a few days. Six weeks went by, and you guessed it: no check, I had to call the sales manager who then had a check issued immediately. This dealership totally dropped the ball and I would highly highly highly recommend not using them. I certainly would never service my vehicle with them because they do not do what they say and make promises they can’t keep. I cannot stress enough, that I would strongly urge anyone contemplating buying a Toyota to do it through another dealership. AutoNation is a total letdown and a total disappointment. Horrible service, and unethical sales practices and employees who don’t care about their customers. It was so bad, I don’t even think I would ever buy another Toyota product.
Jeremy Conover
Nov 28, 2020
5
Great service always! Manny got me in and out in one hour! Miss the car wash and donuts 😕
Debra Barrett
Nov 25, 2020
1
Purchased new 2020 4Runner in February, and with less than 5,000 miles on the vehicle, battery already dead. Only reason I purchased new was so I wouldn’t need to be considered about car being reliable. If I had know, I would have kept older 4Runner & made necessary repairs to keep for another 10 years. Now thinking I might need to consider another make in a few years
Denny Edgett
Nov 21, 2020
5
John's service was excellent. He did exactly what he said he was going to do . And went beyond by checking our warranty. Great customer service in my book. Thank you all
Johnny And Darlene Pacheco
Nov 20, 2020
5
I went to Toyota to return my 2018 CHR lease, and the dealer ended up buying the car from me. So I didn?t pay for any damages or services on the car. Yeyyy!!! Thank you Toyota
Natalie Rodriguez
Nov 19, 2020
5
Thanks for all your help. I feel secure when driving now. I still enjoy my old toyota. Rita
Rita Yankasammy
Nov 17, 2020
2
The customer service needs to improve. Mike the one that attends me looks like not in a mood on doing his job. Not like how the other attendant treat the other customer. I don’t know if he is having a bad day. I also requested for a wash which is routine after a service is done but they didn’t wash my van. It is also late. I was given a time frame of 1 hour and 30 mins but it was 2 hours. He didn’t discuss what did they do or even if you have any issue in my car after the service.
Anonymous
Nov 17, 2020
5
I highly recommended Auto National to everyone! I love this place very nice every time I got my car service here.
Lisa Nguyen
Nov 17, 2020
4
Very professional Chris was very helpful and explained what needed to be done.
Jane Ghesquiere
Nov 17, 2020
1
We purchased a very high end vehicle from this dealership and it has been nothing but a complete nightmare since we drove off the lot. Their customer service is absolutely the worst we have ever experienced and that’s saying a lot! We were sold an after market component that was supposed to come in about 4 weeks after we bought the vehicle. 6 months and DOZENS of unreturned phone calls and text messages later we never received the component. After speaking to one of many managers they finally offered to refund our money. This was promised to occur within 2 weeks. It took 8 weeks and several more phone calls to finally get our check. This place and it’s employees could care less about their customers. I don’t leave negative reviews in general but I am leaving this one in hopes that I can save some nice people from an extremely frustrating experience.
Autumn Conover
Nov 16, 2020
3
The service has deteriorated here. Maybe because of the virus lockdown? Waited forever to be checked in, in the eating room, no call back from my service manager as far as status - I had to call back, and stood around for 5 minutes to get my car pulled out. No one there to help. Coffee machine plugged and no small bottle of water available. I saw water bottles stacked in the service supervisors office.
Braddomo
Nov 16, 2020
5
Outstanding experience, special thanks to sales representative Faten.
Mohammed Salam
Nov 15, 2020
5
My trusted service provider for ten years! Never a problem and always excellent performance at all levels!
Robert Humber
Nov 12, 2020
5
Great experience overall. Bought and sold a car with AutoNation Irvine. Was a pleasant experience with no hassle whatsoever.
Navin Baskaran
Nov 10, 2020
5
I can't say enough about Jae and Alex. They both made the buying process seamless and painless. These two made what is normally stressful and complicated feel like we were VIP's.
Ari Drosman
Nov 2, 2020
5
Awesome car buying experience excellent service by sales representative Jennifer
Leonardo Mosquera
Oct 31, 2020
5
made purchasing very easy & fast
Janet Kalland
Oct 26, 2020
5
Great experience with every aspect of the visit. Will always bring my Toyota here.
Herman Fallick
Oct 25, 2020
5
The service writer Joe was very good and very helpful. He was very nice and explain everything. I will send other people to ask for Joe when they need to get work done on their cars.
Rita Schulte
Oct 24, 2020
5
Great service, very professional and very friendly. Strongly recommended 👍👍👍👍👍 Happy customer here
Peter Peter
Oct 22, 2020
5
Work was completed as specified in a timely manner. Alan M., the service advisor is very knowledgeable and he kept me apprised of status of the service and let me know when the vehicle was ready for pick up.
Happy Pup
Oct 19, 2020
5
Great service experience. Job done properly the first time.
Bruce Derby
Oct 16, 2020
5
The service team makes a great effort to acknowledge their waiting customers quickly. Joe checked me in for my appointment and Manny, my advisor, continued with the paperwork. Manny took excellent care of me and assured I received my car back at the time promised. I would highly recommend AutoNation Toyota Irvine.
Diana Waer
Oct 13, 2020
5
On October 7th, I took my old Corolla for an overdue maintenance service. I had made an appointment with Tom Kolb ahead of time, and he greeted me shortly after I drove in. He is always pleasant and listens to what I have to say about my car. He is the best customer consultant among all the consultants I have dealt with in New Mexico and here. All was well with my car, although it is old, and I also appreciate the work your mechanics do taking care of it.
Marilyn Johnson
Oct 13, 2020
5
They were very nice and told me how long it would be and showed me about m tires that would have to be replaced next yr.
Debbie Thibodeau Dominguez
Oct 12, 2020
1
The Dealership offers the worst customer service in Orange County. They are only interested in making money by suggesting additional services. Had to wait for over three hours for a ride back to the dealership to pick up my car. Had to wait for almost 30 mins just to make my payment. The customer service STINKS!
Asha Hegde
Oct 12, 2020
1
I recently put in an inquiry to finance a vehicle. I knew going in that it may not happen, but I felt hopeful. First I was emailed by Sean who saw what I wanted and the issues I may have and immediately suggested a completely different vehicle. Then AJ (a manager) emailed me and said he'd help me and that I shouldn't count out my options just yet. So I said ok...he went over the numbers and everything and was completely honest with me. So I then decided maybe I take a different route and find a used vehicle that would meet my needs and be in a better budget. I agreed to have him send off to lenders and find out what he could for me. I have alerts set so I know if someone is accessing my credit (had some issues which is partly why I knew this would be a long shot, but still figured I'd try). I followed up with him end of day since I hadn't heard anything back yet. I got an email from Mike saying they were still checking and they'd get back to me. I accepted the answer. Then I got more notifications that my credit was being checked yet again but by the same exact lenders that had already checked my credit. I again followed up and I got an email from Sean saying his managers are still working on this. Then I got an email from Lee. This all started on Wednesday evening and by Sunday afternoon I hadn't gotten an answer back. So I contacted them all again since I have no idea who is actually handling this at this point. It is now 7:30ish on Sunday evening and I was finally told they can't help me. I didn't get any reason for why my credit was checked multiple times by the same lenders (my guess is one manager sent it off to be checked then without communicating with each other another did the same thing). I get it. I won't make them money today, I won't get a car off their lot and I get that I am high risk, but none of that means I should have been treated the way I was. One day I won't be the high risk, I will be able to get exactly what I want when I go to purchase a vehicle. I am in a great place financially, it just doesn't show on paper yet. I help my community in anyway I can. I guess I expected more from a company that has been helping their community and it's surrounding area for decades. Do yourself a favor and look else where for your next vehicle. Also, I tried to go online and find the dealership manager to speak to and the staff page is conveniently blank. Why have it if you're not going to use it? Unless you've had people complain before and don't want to deal with it now.
Absvee
Oct 11, 2020
5
If you are buying Toyota vehicles, there is other better place to go to get the best deal in town - Autonation Toyota Irvine. There is no hassle, no pressure and the coffee there is good. Look for Mike Nabi and Ozzie, honest persons that works in a car dealership. Trust me, whether you buy a car or not, I’m 100 per cent sure that you will have a big smile and not be disappointed after your visit Autonation Toyota Irvine.
Chito Parazo
Sep 21, 2020
5
Excellent service dept. Very professional and courteous.
Michael Mullen
Sep 16, 2020
5
Process was quick and my car, imo, was valued fairly.
C Huang
Sep 15, 2020
5
Great service - on time as promised
Johnny Do
Sep 11, 2020
5
Efficient service without excess pressure to do marginally required maintenance.
BWxxxxx
Sep 11, 2020
1
I went to get a fuel pump replaced because their was a recall on mine. They gave me a defective one and it almost cost me my Labor Day trip. When they replaced the fuel pump again the car was still not working properly and all I got is give it a couple of days to adjust. I also was given my vehicle back with over a quarter tank missing.
Toyota
Sep 9, 2020
5
Yes. I sold my car to them. The process was relatively quick and easy. The final offer was a bit lower than estimated-still good.
Kathy Cooper
Sep 7, 2020
5
Got a great deal and recommend this place
Jim Rockford
Sep 5, 2020
5
Best service ever! I tried other Toyota service centers but Auto Nation was the best. Terri (Service Dept) was above and beyond all other service personnel. Very happy.
Theodore Johnson
Sep 4, 2020
5
Friendly people and they doing well I'm very happy
Mohammad Heidari Geshnigani
Sep 3, 2020
5
I’ve taken my car to AutoNation Toyota Irvine for several years and recommend them highly. My service agent Joel is helping me to keep my 14-year old/90,000-ish odometer miles Corolla in safe, running condition. I never feel I’m being recommended unneeded services--he explains everything and is watchful of the costs. I usually wait at their facility while my car is being serviced. With the virus, though, and being in the high-risk group because of my age, I was nervous to wait for my car not socially-distanced from other people. Instead, Joel picked up my car at my home, serviced it, and returned it to me washed, with the interior virus-disinfected at no extra charge. AutoNation Toyota Irvine is A+!
Michelle Cahill
Sep 2, 2020
5
Excellent service love my service guy Kyle.
Henya Friedman
Sep 2, 2020
5
Everything was great about my service experience. Joe was friendly and helpful, pointing out things I might not have been aware of. The one thing I recommend is that the same level of service be provided to us when picking up our cars. Joe was busy and the other guys on the floor - looking like they were doing nothing - did not want to alert whoever that I was waiting for my car. That left a damper on the experience.
Joanne Gordon
Sep 1, 2020
5
The agent Reza is an excellent person and a great help, the service is excellent and I am so happy being a customer member of Toyota at AutoNation. Keep up with this great service to your customers.
Parviz Farmand
Aug 31, 2020
1
I had an appointment for an oil change @10:40, my truck got finished just under 5 hours after we checked in. Never in my life have I had an oil change take that long. I had 2 infants and a toddler with me so it made for an extremely long day. No one came and updated us on the fact that they didn’t have the filter and had to have it brought in. I went to check on the status and they told me 20 minutes. Then I checked again an hour later and they told me they didn’t have the oil for my vehicle and were waiting for it to be delivered. What I don’t understand is why didn’t they have the oil delivered the same time they had the filter delivered? I was extremely disappointed with the service we received.
Jessica Lopez
Aug 22, 2020
5
Love everything about Toyota of Irvine from top to bottom, A-Z.
Joanne Jannard
Aug 20, 2020
5
Reza my adviser helped me a lot, He explained to me all of my car issues, with respect and kindness. Thank you Reza Tafazoli
Hesamedine Gharavi
Aug 20, 2020
5
Me gusta venir por q te atiende de maravilla
Evelia Noyola
Aug 19, 2020
5
Very fast service and truck was returned washed and ready to go within hours. Two recalled items covered and an oil change done.
Christian Werthmuller
Aug 19, 2020
5
Excellent customer service provided! Prompt updates and explanations!
Charlene Chen
Aug 19, 2020
5
They were really helpful and they, made sure I got what I needed whatever they had to do!! All time best
Joshua Craig
Aug 18, 2020
5
I came in to have my car repaired. I encountered a service repair person named Terri Cole. The most kind, caring, and patient person you can imagine. Made my experience almost fun. Best car experience I?ve had in over 40 years of owning vehicles. She is amazing. I cannot say enough about how hard she works at keeping her customers happy. Not only me, but I noticed how she treated all the customers she encountered. A true blessing, to me, to all your customers, and to your company.
Tod Coburn
Aug 17, 2020
5
Excellent quality customer service and value for money.
Muthukaruppan Sekkappan
Aug 17, 2020
5
The best place for your Toyota! Good customer service and service advisor that can help you with all vehicle recommendations.
Pedro Castillo
Aug 12, 2020
5
This is my 4th Camry from this dealer. Very happy with the non pressure to lease vs purchasing. Each time I have gone in, I look at the inventory and pick the model I am interested in. Each time after meeting with a sales person and giving him this info, the car is brought up for me to look at and offered to take a test drive. Again very satisfied with this dealer.
aimskyhi
Aug 11, 2020
5
Always good maintinance service and customer service,
Steven H.
Aug 11, 2020
1
I am extremely busy with work so I made an appointment about a week in advance to schedule my maintenance per the indication on my sticker. It indicated that I needed to do my 55k no later than 8/7. A few days prior to my scheduled appointment, I received an advertisement regarding a 'sanitation/detailing' service in the reminder email. I requested the appointment to be moved from 1pm to instead 11:30 to provide ample time to get both services done.I took the shuttle home and cancelled any plans that required me to travel to ensure I was home at all times in the event my car was ready to be picked up. I received a call about an hour later or so later from Manny- he commented that my Prius had factory recommended services to be done. I agreed to the campaign recalls and I declined the last minute services that he recommended relating to a fan service. By the end of it all, they couldn't get the detailing done by end of business day. He sent me to customer service to have the driver come get me. I would have just stayed there if I knew it would be an hour or two. Wasted my entire day. I tried to meet with him on a few questions but was told "just see the cashier'". After a $238 service charge, and absolutely no discussion on what was done, I now have to find another day where I can take time off work to schedule the detailing and the Engine Coolant Level and Condition he marked on my MPI (MULTI-POINT INSPECTION) requiring immediate attention. Don't say there is a service that is recommended when in actuality an action is deemed "requires immediate attention" . There is a big difference. This could be another few weeks before my schedule clears up to be able to drop my car off for all of this. My first experience was subpar, but two misses in a row is disheartening. I also emailed the GM about this inconvenient and unproductive visit. The only thing that eased this painful experience was Dan the driver and the friendly cashiers.
Nicole B
Aug 10, 2020
5
I live much closer to other Toyota dealers but find it well worth the time to have my service done at Auto Nation Toyota of Irvine. From the service advisor to the technicians and the entire staff, a thorough and well run operation. Service or repair they get it done right the first time.
JKBPknt
Aug 7, 2020
5
My car service was handled by Dan Fankhauser the service manager. He was very courteous and professional .He listened to my request and got them all done very professionally.
Myron Mota
Aug 7, 2020
5
Brought the car in for normal maintenance. Great service.
Alan Reilly
Aug 7, 2020
1
They had emailed me a coupon to use when taking my car for service. I showed the coupon to the the person who took care of me in the morning and he said that I could use the coupon worth of $40. When I went to pick up the car, I realized that they had not taken into account the coupon. When I asked the lady at the cashier desk, she told me to stop to the side of the line. Meanwhile she went ahead attending people in line behind me. Finally, she called me back, had to make few phone calls to take care of the coupon. It took such a long time to figure out a coupon that they had sent me. I don't think they are trustworthy and did not appreciate waiting so long for them to figure out a coupon.
Kamran Aiinehsazian
Aug 6, 2020
1
My first service since purchase. I had an appointment so they knew I was coming. The greeting was did I buy the car there? No chitchat like good to see you, or welcome, or how are you enjoying the new car. The service advisor mumbled her name behind the mask so I couldn’t understand it. I asked to have the rear gate kick sensor looked at. After it was done, the advisor rushed past me to take the key to the cashier without any discussion on the condition of the car. The cashier said instructions were in the car for the auto opening kicking motion. Once I found where they parked the car, there were no instructions, no person to review the outcome of the service. They did wash the car leaving spots that I needed to scrub off before I drove away. They might as well have a check in kiosk upon arrival and an ATM to pay and leave. The most impersonal service visit I have ever experienced. I am no more successful with the back gate kicking motion than when I dropped it off. I’m not sure if they rotated the tires or not. Next time I will mark with chalk. I might as well go to any random Toyota location in the future.
Fred Vogelgesang
Aug 6, 2020
5
The experience of purchasing an used 2019 car at this dealer was smooth and painless. The paperwork process was done fast and professional. Faten Naiseh was a great sale person to deal with. Even though it took me a week or so to get my second key for the car but Faten Naiseh was working out of her way to help me getting the second key and I am very satisfied to work with her. Thanks
Long Ngo
Aug 1, 2020
5
Salesman Abe was so nice and helpful and Mark Puebla in Finance was awesome as well. Very professional. However the gentlemen who were seated at back left side of the showroom were alittle rude when we spoke with them. It’s all about customer service!!! Make sure to ask for Abe and Mark😉
Marie Dunlap
Jul 31, 2020
5
Great selection of vehicles. Everyone treated me great. Tim the sales manager, Donald Robertson and Leke in finance made the process of buying my wife's 2020 RAV4 XLE quick and easy. Check the dealer out for yourself you won't be disappointed. As for the new car...my wife loves it. I've had some bad experiences at other dealers over the years and this place is not one of them.
James A O'Brien
Jul 31, 2020
5
Great sales and financial administration staff and servicing center!
Kimberly Ayala
Jul 30, 2020
5
Terri Cole is absolutely amazing! Best customer service, answers all of my questions, calls me back with updates. I would recommend her to anyone who needs repairs or has questions regarding their Toyota vehicle.
Tracy Kelly
Jul 27, 2020
2
I recent visit for a service that includes to disinfect the car inside which I paid $30.34. I don?t know what kind of cleaning they did inside but I didn?t notice any changes or smell something new. Dust still there and not a single portion of the inside of the car hasn?t touched or cleaned.
Relly Carreon
Jul 27, 2020
5
VERY impressed and satisfied with my service advisor Joe S.
Kimberly Porrazzo
Jul 24, 2020
5
excellent service, quick and compassionate response to questions and requests
Michael Schwager
Jul 23, 2020
5
Alan was very helpful, explained things to help me understand what the problem was with my Prius.
Marcia Caruso
Jul 17, 2020
5
We needed to have our rear window re-tinted. They took care of it that day. They were having another car tinted that day but I didn't know that when I went there. I had talk to the person that had done our tinting the first and it just happened to be one of his workers that was doing the work. So Dan the service manager was able to have ours done that day.
CHARLES LESLIE CLARK
Jul 17, 2020
5
They are good to repair my Prius. However it costs to have anything done. I just had my battery fail. Needed a jump start so my AAA jump started the car. Took it to Toyota and the charger the battery at no cost. They said in 2-3 days it would loose its charge so I had options_ 1 buy a charger for my battery that still has 2 years on it’s warranty - 2 buy a new battery for around $350 - 400 . They said the battery passed their Toyota test so the warranty would not replace the battery. So I was left with taking car home and having to redo this every week ( getting a jump start & going to Toyota) or buy a replacement battery. While Toyota is great to fix the car, after the warranty on the car is over , every time I take it to dealer they fine a need to put more Money in the car. Just be aware businesses are not in it to help the customer , they are in it to keep getting more money.
Tania Addington
Jul 15, 2020
1
After being their costumer for over 6 years, and purchasing 5 cars for my family, and referring them to my friends, I got extremely ridiculous prices on RV4 from them! It's definitely the management and the company's decision to unfairly charge their costumers. Imagine leasing a car that is $40,000 while paying $31,000 for it in 36 months!
Hesam Abedini
Jul 14, 2020
1
Are all these good comments about this dealership true? All the comments seems too good to be true!!! The sales person that originally sold me my car is now not responding to my messages after the miss leading info provided!! Is that what we call customer service now days at this dealership ... you ignore your customer once you have them sign on the dotted line? If I was that sale person I would respond ASAP before the situation gets ugly!!!!
Daisy Daisy
Jul 14, 2020
5
My friend actually told me to give AutoNation a try after she sold her vehicle to them the day before. I didn?t believe her at first but soon had the opportunity to confirm for myself that everything she said was true. The process of selling my vehicle to AutoNation was easy and quick. We had the pleasure of working with Tom. He was ready for us when we arrived for our scheduled appointment time. Not only was the service great, but they bought my vehicle from me at a VERY fair price. If you?re looking to sell your vehicle, don?t bother with Carmax. Save time and make money by going straight to AutoNation Toyota.
Javier F Ramos
Jul 14, 2020
1
I took my car in for problems with the screen. The voice command goes on by itself . During the process the GPS stops working, my cellphone stops working and of course the radio stops working. That was after I took it to Elmore Toyota three times with no results . So that?s four times , both dealers could not fix it . The sad part is your service technician didn?t want to touch the car . He said you should take it back to Elmore Toyota because they got paid for the job . And he might keep three weeks like Elmore did . When I told him I was tired. Of taking it too many times to Elmore, and they stopped answering my calls. Your technician finally said ok you can keep overnight. I picked it up the next day , it was ok just like the other three times . Suddenly today started acting up again. I almost had an accident few times , because I was distracted continuously with voice command going on and on . I really don?t think your service dept did anything to the car . Your technician told me to go see the salesman Ali to program the voice command,, which he did ,Ali was very nice and couteaous. But the car should?ve been fixed by the service dept and the sales department. I?m really frustrated and don?t know what to do I think this is my 8th Toyota, I?ve never had a problem before . Can someone help me please, the car is unsafe to drive , very dangerous and distracting.
Abdul Rahman Obeid
Jul 13, 2020
5
Chris was very helpful in explaining everything. The service dept manager fixed the problem with the power windows in minutes. Overall I was very satisfied with the service.
Christine Bogner
Jul 10, 2020
5
Chris is a great mechanic! He is honest and explains everything in detail. I won't take my care to anyone else.
Linda Reagan
Jul 8, 2020
3
They started great, everything great but 8 hours later and still there and no warranty on a $40,000 vehicle and then and then....I didn’t even want a new car after the horribly long day that should have taken at most 2 hours since I was prequalified and put down half cash and then, they refused to even fill up my gas tank for my 2 hour drive home
GP
Jul 7, 2020
1
Mark Mehta has tainted AutoNation?s name. I came in a few months after I purchased my 4Runner with some simple questions. Mark Mehta immediately became hostile and combative. I tried reassuring him my issue was with my salesperson but he became even more agitated saying he was unwilling to help me. He kept claiming that this is ?his dealership? and what I needed from him would come out of his own pocket, basically trying to make me feel bad about wanting to be made whole. I?ve never been treated so poorly as a paying customer. I use AutoNation for service/parts but never again. Shame on Mark Mehta and shame on AutoNation Toyota not just for employing someone like Mark Mehta, but for having him in the position of general manager. Do not go here. They are awful to you after they have your money.
Kurt Zimmerman
Jul 3, 2020
5
Sales Rep, Ed was very helpful and nice. Great service!
Aida Caneba
Jul 1, 2020
3
I made an appointment for an oil change and tire rotation. When I got there I was told I would have to wait 3-4 hours for the service. Other than that, the service was fine.
Vincent Smith
Jul 1, 2020
2
People remember write down on paper every single question your gonna ask the dealership or sales person. that was my mistake. couple of things I did not mention cost me. they will keep quiet about certain things. so it's up to you to ask.
Rmazz79
Jun 30, 2020
5
Only the second service on this vehicle. Fortunately no issues just maintenance. Set up the appointment last week. Layout of service area was good. No waiting time to pick up car. Was ready when promised
JimS1000
Jun 30, 2020
4
The facility was nice and clean. The staff were friendly and knowledgeable. The wait for the repairs was reasonable. Although the dealer did a great job, the labor cost was rather high.
KV
Jun 25, 2020
1
Honestly I am very displeased at the service I have received from AutoNation Toyota Irvine. I recently got the 2020 Camry TRD, my first new car, and I ran into an issue where the decal on the side rocker peeled off while I was driving. I didn't hit anything, I didn't scrape a curb or anything of the sorts. This is something that clearly was a defect of the car and something that should be covered by warranty without question. When I brought my car in, I was immediately met with resistance and the representatives immediately tried telling me there was damage and it wouldn't be covered. I told them that I hadn't hit or scraped anything and that there was absolutely no damage. After requesting to speak with the service manager, the manager told me this is something that would need to be ordered and would be covered by warranty. All good, or so I thought. They ordered the part and when i brought in the car "to open up a warranty claim" I was again met with resistance and was told that there is damage and it wouldn't be covered, after already being told it will. I asked to speak with the manager and the attendant walked away to get him, and not even 10 minutes later he comes back, no service manager, and was told it will be covered. I don't understand why it is okay that when I ask to speak to a manager, the manager wouldn't speak to me. It is irritating to know that the problem I am having with my new car is clearly a defect and a warranty issue, only to be treated like some kid who has no clue what he's talking about. This is not how they should be treating a customer who purchased a brand new car and has had it for only 6 months. AutoNation Toyota Irvine needs to step up to the plate and take responsibility instead of trying to make it out that i did something wrong and its all my fault. EXTREMELY UNPROFESSIONAL! Take your business elsewhere! And P.S. This is an ongoing issue that is still not fully resolved.
Mitchell Taylor
Jun 22, 2020
5
Always pleasant car service experience. Consultants are always helpful.
Martina T Mangan
Jun 22, 2020
5
Very good service always Elaine Usdin
Joyce Monsour
Jun 17, 2020
5
I have always been happy with the service I received at the Toyota Irvine.
Elizabeth Makabali
Jun 17, 2020
5
Very Blessed purchasing experience with Johnathan, per the Costco book, no hassle price! Very friendly and through! Made buying a car a relaxing experience, very friendly people to work with.
David Karnes
Jun 12, 2020
5
Got my 80K service and a tow hitch receiver installed on my 2013 Highlander and everything went fast and smoothly. Plus, Alan was outstanding at setting expectations and answering all my extra questions about Battery Life and Trailer Power Kits.
duclev49
Jun 9, 2020
5
Factory recall for Airbags and/or Seat Belt Pretensioners. They started working on my car as soon as I arrived. All employees had face masks. They first covered any interior items they might come in contact with plastic.
Raymond Martin
Jun 5, 2020
5
Great dealership for all my service needs... Always recommend. Service director MR. Smith was great in addressing all my concerns. Thank you!
Marylou Jane
Jun 1, 2020
5
Very thorough examination of the car, and not too many expensive items needed!
Peter Bryant
May 29, 2020
5
I had my Tundra into Irvine Toyota for its standard 110,000 mile scheduled maintenance. Service advisor was kind and informative, and the service was performed in a reasonable amount of time. No surprises.
Everett Benke
May 29, 2020
5
service department manager Dan, went above and beyond to have our car picked up and delivered back to us after the service .I call this ultimate customer satisfaction. Thank you so very much Dan for always taking care of us when we need you and your team. Great job to you sir and your team
Fred Jamee
May 28, 2020
5
We just had a pleasant experience purchasing a car at Auto Nation. We have 2 Corollas already that still run great and have needed very little beyond routine maintenance so we knew what we wanted. We went through the Costco Auto Program and were referred to this dealer. They called immediately. They didn't try to sell features we didn't want. They emailed us specs for cars on their lot that fit. As far as safety, we had to make an appointment. All employees were wearing masks. There were few people in the showroom and all was spotless. We were able to see, test drive, arrange financing and drive away with the car immediately. An employee synced the car with our phones and went through the features and how they worked. Since the purchase they have called several times to make sure all was fine.
Tamara Cameron
May 20, 2020
5
They always take care of their customers! Great detailing service too!
Michael Gottus
May 19, 2020
4
Car salesman was friendly and funny. Mark with finances helped find coverages that made sense for us.
Michael Aceves
May 19, 2020
5
Everything was done on time as was promised and appears to be done correctly.
Michael Pohl
May 13, 2020
5
With all the virus stuff going on it was nice to see a clean waiting room, and people were spacing themselves very well.
Gerald Jones
May 8, 2020
1
The Service department at AutoNation Toyota is a fine group and my experience with them was a good one. I do recommend the Service Group and especially Steve for his exceptional work. However, I will never buy a car from Toyota again. After purchasing a 2020 Corolla I found that EVERY time I start the car, a banner appears on the display screen instructing me to register and download an app called "Entune." The banner cannot be avoided (only postponed until the next engine start) and cannot be removed according to AutoNation Service (who are a great group of technicians). During the download process a choice is offered to the user to accept a monthly charge or stop the download process. But nothing removes the banner if I do not agree to accept a possible monthly charge. Shame on Toyota for such a practice. When I buy a car, I don't want an unavoidable recurring monthly charge - no matter how small in cost. In the future I'll choose another car maker. As an additional irritation, all email correspondence was sent to the wrong email address and all mail correspondence arrives with the salesman's name on the latter, not mine. Just a bad experience with Toyota corporate "all around.
Larry Davis
May 7, 2020
5
Very comfortable during COVID -19 pandemic; staff wore masks, service was quick.
Chris Etow
May 7, 2020
5
It is SO easy to make an appointment. The Service Department people are pleasant, knowledgeable and not pushy. We were in and out in a very reasonable time. This is better than any other dealership I've dealt with from the purchase to the maintenance.
Kit Wersching
May 5, 2020
5
It took too long to get the shuttle for a ride back to my home. I waited two and a half hours and when the car was almost done, the shuttle driver called my name. I did not accept the ride as my car was only going to take a half hour more.
William Montebello
May 4, 2020
5
I took my 2003 Toyota Corolla for recall service for the air bags. I was welcomed in by the Advisor, Joe who was very pleasant and personable. Their facility was clean and all the employees wore masks. I felt very safe. Joe made some recommended service suggestions, but was not pushy about servicing my car. Thank you AutoNationToyota-I will be back for service
Paula Robertson TerHaar
May 1, 2020
5
Great service! Worked with an excellent service writer who gave me overview of what would be done, cost and time involved.
Jo Renning
May 1, 2020
1
It was OBVIOUS the PPP loans were for SMALL BUSINESSES. It was unethical and disgusting that AutoNation applied for and accepted a $77 million dollar loan! You gave a giant middle finger to small businesses and the American people - our tax dollars funded these loans! I posted info about this company on my face book page: “WE WILL ALWAYS REMEMBER THESE COMPANIES AND WE WILL GIVE THEM THE MIDDLE FINGER RIGHT BACK. IF YOU OWN STOCK IN THEM, SELL IT (I did, just sold them ) Shame on you!
Jen M Onaghan
Apr 28, 2020
5
I had a great experience and is really happy with my 2018 toyota Siena
Jinger Nuanchan
Apr 27, 2020
5
Excellent customer service
Hormoz Tamraz
Apr 24, 2020
5
very efficient. in and out quick and satisfied. the coffee was good too.
Sasan Amirghahari
Apr 13, 2020
5
Amazing team at Auto Nation, Irvine. No hassle, hustle or pressure in making my decision and purchase. All employees were equally hands on to create a comfortable environment.
Amy Abel
Apr 13, 2020
5
I had a wonderful experience buying my car from AutoNation The sales person was knowledgeable and very kind. There was no pressure! They even threw in a tow hitch for me. I would not hesitate to refer people to them! Thanks AutoNation!
Lora Meadows
Apr 10, 2020
5
The best part was the process was fast. Eric Yun and Also the other dealer name also Eric that I don't have his last name in Auto Nation in Irvine California helped me which I'm very happy with both of them.
Ben Askari
Apr 10, 2020
5
I highly recommend AutoNation Irvine Toyota. I needed to purchase a car last Sunday but I was not sure if I can afford it. Kyle Blondin and all the staff made it possible for me to own a brand new 2020 C-HR. Thank you so much for all your help and I’m looking forward to a long lasting relationship With AutoNation.
Sharon Tolentino
Apr 8, 2020
5
I highly recommend AutoNation Irvine Toyota. I needed to purchase a car last Sunday but I was not sure if I can afford it. Kyle Blondin and all the staff made it possible for me to own a brand new 2020 C-HR. Thank you so much for all your help and I?m looking forward to a long lasting relationship With AutoNation.
Sharon Avellana
Apr 8, 2020
5
Donald Richardson was the salesman who helped me and found him from calling about Carfax the customer service is beyond 5 stars and the price is affordable in orange county. I lived a bit far and only went for the high reviews and affordable prices. Look for Donald Richardson there, he was wonderful and explains everything easy!!
Patricia Lee
Apr 7, 2020
5
If I could give more than 5 stars I would. Donald Richardson was beyond helpful, kind, honest and work any budget we had and made it happen! I am sending all that I know his way for purchases. Ask for him if you want a good deal within a budget for reasonable cars. Awesome Experience!
Rosemary Lorenz
Apr 7, 2020
5
Time efficient and excellent Customer Service. The waiting area in confortable.
Diego Saray-leal
Apr 6, 2020
5
I recommend AutoNation Toyota Irvine because of the people who work they are very professional and friendly they listened to all my questions and concerns They make the process of buying a car very easy. Special thanks to Luis Solares for his great service.
Javier Rendon
Mar 28, 2020
5
My car was nearing 50,000 miles, and it needed a transmission oil change and a wheel alignment. Not being a busy time, I took my car in and Chris was extremely cautious with ?keeping the distance?, while I sat outside in the sun for the next couple of hours. Washing the car and sanitizing it before returning it to me, was a bonus I didn?t expect. Thank you Chris.
Barbel Christa Dagostino
Mar 26, 2020
1
the building is modern. the facility looks new. but the service is bad. coffee machine is broken. no free bottled water. finance department is slow and custom service is terrible. it takes forever to do paper work. brand new car doesn't even provide key chain and all manual books materials does not even have a pouch. this is terrible dealership.
Steven Zheng
Mar 20, 2020
5
My Toyota Camry was shaking violently when I applied the brakes. I traveled there to visit my family from Crescent City and was fortunate enough to take my Camry to Auto Nation Toyota in Irvine. The employees were extremely helpful and were able to diagnose what was wrong with the car. The service writer Elaine Usdin treated me with the utmost professionalism and courtesy. Thank you AutoNation Irvine and Elaine Usdin.
Janice Young
Mar 18, 2020
5
Efficiency, knowledge of staff, cleanliness of waiting room
Ruthann Dayton
Mar 16, 2020
5
service guy Joe was nice and very helpful. coffee machine is a nice plus and the whole experience was no fuss at all jt
Johann Tooquois
Mar 16, 2020
5
I've been going to AutoNation for 10 years now and always enjoy my time there, and my special service rep Alan Modessa. The service and respect I've received over the years has been wonderful!
Elaine Hebert
Mar 16, 2020
5
The service department is the best. Very friendly and professional. I arrived with no appointment and was finished with my basic maintenance visit in less than 90 minutes. I definitely recommend bringing your vehicle here.
Douglas Neves
Mar 16, 2020
5
I am very happy with the service at Auto Nation Irvine Service Department with Thomas Kolb who was so patient in helping me on the advice of different repairs for my Toyota Siena base on my budget.
Pedro Castillo
Mar 12, 2020
5
My service representative Allan was very professional, friendly and competent. The service was completed within the time promised and the car was washed. I received far superior customer service than I did when I took my wife’s car to the Mercedes dealer for service the same day.
Doug Armstrong
Mar 10, 2020
5
Brought my sons car to check problem with the brakes? The service Department report said that it was going to take a while to check out problem Brakes were ok at this time and they didn?t even need to get any brakes done today Thanks to the honest customer service That?s why you?re going to get a return customer!
Robert Sherrell
Mar 10, 2020
5
We had a great experience as always here especially with REZA. He is technically knowledgeable and helps everything get done very fast.
Morteza Zare
Mar 6, 2020
5
I keep going back because of the customer service I receive from Joe Shulte.
Keith Fondry
Mar 6, 2020
5
Brought my Tundra for an alignment. They got it done quick. Plus I’m been going here for more than a decade Alan, Teri and the other staff are very helpful.
Philip Conejos
Mar 5, 2020
5
Terri Cole, the service consultant welcomed me when I got there. The waiting time was reasonable. The only disappointment was that they didn?t wash my car as promised.
Joyce Ng
Mar 3, 2020
5
Have an excellent Service Advisor- Terri Cole (Auto Nation Irvine). Thank you for all you do.
Helen Biag
Mar 3, 2020
5
Professional and customer friendly team.
Reza Agahi
Mar 2, 2020
5
Good service and good location. Thank you for your excellent service.
Oanh Tran
Mar 2, 2020
5
Great experience over all. Costco plan work will. All sales personnel was very professional and friendly.
Fernando Perez
Feb 26, 2020
5
As always Reza Tafazoli was there with excellent money saving advice on what service my 2007 Prius needed. I bought the car in Norwalk but it’s been serviced 99% of the time at the Research location unless I was out of town. Reza always goes above and beyond and I’ve often recommended him to friends and family.
Tina Allred
Feb 25, 2020
1
My husband took my car to you and asked for check up the brakes but you did not check it and did check the other parts .
Jaleh Rahbar
Feb 25, 2020
5
The waiting room was comfortable, clean and efficient!'
Rebecca Mcmiillen
Feb 25, 2020
5
Good experience , will highly recommend to friends
George Ho
Feb 25, 2020
5
Interner manager Mr Andy voung is very helpful, he really made sure i will get the truck i like, he?s the one who help me get approve from the management for the deal that i liked, definiltely,i would recommend this dealership to a family and friends,,, thanks a lot Andy,
Eduardo Santos
Feb 25, 2020
5
Once again I had a pleasurable experience , my service advisor Reza upfront and professional. When I picked up my car, it was clean and ready to go!
Teresa Deschenes
Feb 22, 2020
5
Everyone was very friendly and they listen to what I wanted and needed. I got exactly what I want at the price I wanted
Todd Brown
Feb 21, 2020
5
So fantastically work style in this dealer workshop! Every steps are standardized ! the worker manager discus with me very well and answered all my questions about my concern. The paper work and all records are very clean. They did a lot extra work about my car recall! take care of my care ,it is all about the safety issue. I sincerity thanks your work!
Yuan Ling
Feb 21, 2020
5
Very satisfied with recent purchase I made. The buying process was smooth and easy.
Warren Tan
Feb 21, 2020
5
Everything went smoothly, had a good experience, everyone was great
Sharon Ann Mitchell
Feb 21, 2020
5
Very clean facility and quick service. The service Rep was very professional and courteous.
Leticia Reynoso
Feb 21, 2020
3
Even though I had an appointment and arrived on time, a tire rotation and multi-point inspection still took close to 2 hours. Very disappointing and inconvenient!
W. Z.
Feb 18, 2020
5
We just bought a Toyota Rav4 XLE through the Costco Auto Program at AutoNation Toyota Irvine. It was a very pleasant, personable, and professional experience. The staff Including Jonathan and Jean Pierre were excellent, making the car buying experience stress free. Thank you for the great car. It's driving well.
Priscilla Chow
Feb 16, 2020
5
I had a few problems with a vehicle purchase from Texas that was transferred from Texas and spoke to the service manager and general manager at the dealer I picked it up from (AutoNation Toyota Irvine). Both of them were very helpful and friendly. They will treat you like family and make sure everything is taken care of. Not all dealers will show you this kind of loyalty. Definitely recommend working with these guys. They want all customers to be taken care of properly and if a problem should happen to arise they will do what they can to correct it. The used car technicians are second to none and will go through the vehicles with a fine tooth comb, most other dealers will just throw a couple filters in it and say it's fine. If you need a car make sure to check the inventory at this location because you'll get a better car and deal at the end of it all along with staff that will always have your back and treat you like family. Good job AN Toyota Irvine 👍👌🙏
Steven Iversen
Feb 15, 2020
5
I’ve been using this dealership for over 10 years.
Michael Davis
Feb 15, 2020
5
they have great customer service
Mohamadi Ra
Feb 12, 2020
5
Great customer service!!! Daniel ( manager at the service department )was amazing Thank you very much!!!
Jennifer Lugtu
Feb 12, 2020
5
We just bought our second Toyota from AutoNation in Irvine. Such a great experience! My wife and I couldn?t be happier with our experience and our purchase. Alex Asfour was phenomenal. We are so amazed by his genuine commitment to serving the customers that walk through those doors. I am confident there isn?t a better sales representative at any Toyota nationwide. We make a 20mile drive, passing several Toyota dealerships along the way, to shop at AutoNation Irvine and Alex Asfour makes that drive worth it. We are so happy and will continue to come back! Thank you Toyota and thank you Alex!
Michael Kraina
Feb 12, 2020
5
Good customer service but the process took too long Pleasant staff
Karen Truong-fahman
Feb 12, 2020
5
My representative took great care in listening to my concerns he checked on why my apps were not downloading and they checked my car for the maintenance the car needed I am so happy with the service I received at Irvine Toyota
Rebecca Shores
Feb 7, 2020
5
没有什么烦心事!就是爬坡费劲!
邢多多
Feb 6, 2020
5
This service department is top notch. Very efficient, professional, capable and communicative.
Alison Berry
Feb 6, 2020
5
We were always hesitate to take our car to a dealership. We have done so however for the last 10 years and will only see Advisor Chris Cortez. He's honest and reliable and would not see anyone else. If you go here, make sure to see Chris!!!
Leslie Bunch
Feb 5, 2020
5
Service is fast and timely. Customer Service are friendly and makes sure all your concerns are attended to by machinist. B
Christine Smith
Feb 3, 2020
1
Not sure where to start on this review. I found the car online at Autonation toyota Irvine and told the salesperson I was on my way. Car was out front when I arrived, checked it out went for a test drive and told I purchase it all within 45 minutes. Then they hade me sit in the waiting room for 3 hours and I kept asking how much longer, as I missed lunch and wanted sone food and they told me if I left I would loose my place. Finally I saw a "Finance" person even though I wasn't financing, then the sales pitch to buy what seem to be all these extended warranties. At the end, it was a 5 hour ordeal which should of only taken 1 hour or maybe 90 minutes at most. Personally, I will never buy there again. My previous new car experience took 45 minutes at a GMC dealer.no apologize from a store manager.
Michael Murdock
Jan 30, 2020
5
My 2017 Tacoma TRD Pro developed two sub-surface rust spots on the roof. Toyota investigated the condition and determined it was not a manufacture defect. Steve Smith, Customer Service Director for AutoNation Toyota Irvine, made arrangements to cover the repair under a "good will" program. My truck is now better than new.
Cement 2017 Tacoma TRD Pro
Jan 28, 2020
5
Sale process was very easy and provided me with a great price.
Patrick Noma
Jan 27, 2020
5
Very professional , excellent customer services, a pleasure to do business for my past 4 RAV 4 and two Camrys.
Luisa Taylor
Jan 27, 2020
5
The team was incredibly professional and kind. The waiting room had a tv and free water/coffee with vending machines.
Alyssa Strong
Jan 27, 2020
5
Excellent service, friendly, reasonable, and quick Have taken my car there for 25 years. and have purchase my car for many years
Gary Marlis
Jan 24, 2020
5
nice service, took cared of my malfunction on my Prius easy.
Edward Chu
Jan 23, 2020
5
Five stars on everything!! You folks are great. I am a 20 year customer
Mary Decker
Jan 23, 2020
1
After buying two cars, I left the dealership with a total sour taste in my mouth. The bottom line was lots of pressure, the carpet matts were missing from my car, and they told me they were shipping supplies that never went out. I had to go to the dealership and make a fuss to make anything happen. They gave me their word and I shouldn’t have trusted them. Mike in sales put a lot of pressure on me and didn’t let me think about my purchase - this was very uncomfortable. Faten was very cordial and nice. Bere in finance was very curt, didn’t listen and was argumentative. Mitch and Sean were pleasant and professional. The negatives far outweighed the positives and I would recommend you visit another dealership. This experience was so laborious and life draining.
Brent Wong
Jan 14, 2020
1
Had a good experience with salesman Received an email confirming price, down payment and interest Next day got a call from salesman to let me know that they were not able to agree to the terms already given and that I needed to give a $2000 deposit and my interest rate would go up. Salesman put his manager on the phone same story and I told them both that they have to honor agreement that I got and supervisor refused. I asked to speak to manager and was told that he would call back. Next call was from finance manager saying same thing. Again I said no and that if they didn’t fix it they would be responsible for the down payment I made on insurance for the car. Finance called a second time asking if I could come up with interest and registration, again I said no. He admitted that those term should not have been agreed. Next I got a email from salesman saying that they got me approved to the THEY gave me. Next call was supervisor to say they look forward to seeing me in later that evening. Asked if he knew that I requested to speak to him and he said no so I explained to him what happened and that it felt like a bait and switch and how that it just was not right. I picked up the car and the only people I saw was the salesman and one supervisor who I didn’t know, no apology or greeting from the sales supervisors I talked to. I met with the finance guy to do paperwork and noticed that my payment was lower and when asked I was told that they just transferred title. So, no smog check (which the seller has to smog the car they are selling) And they weren’t even going to tell me about title transfer. Also, when I looked at the car I noticed a bracket was broken and was told by the salesman they would fix and here we are two weeks later and several calls a text messages I am now being ghosted by the salesman. And to top it all off, there were 5 dings to my credit report so they could get me the deal I was guaranteed. Never ever will I buy from not recommend this dealership.
Randy Lesser
Jan 10, 2020
5
I recommend going to Alan M, if you need a Service Rep! He's has awesome customer service and able to explain what your car needs in simple language (Anything car related, I'm lost).
Jenny Tran
Jan 2, 2020
5
Great service with no worries and no problems. Loved it
Ann Porter
Jan 2, 2020
5
Extremely satisfied with the service. Manny Moreno as usual delivers stellar, on point and honest recommendations which ingreatly appreciate.
Adrian Javier
Jan 1, 2020
4
Service was good. Price Was reasonable. Notification and Checkout process was smooth and hassle free
Pranab Biswas
Jan 1, 2020
3
I brought my 4runner in for an oil change at 11 AM. The Service Writer said that it would be done by 2 PM. The vehicle wasn't completed until nearly 5 PM.
GT
Dec 31, 2019
5
Trevor was a great salesman. He is very knowledgeable of the product and made the transaction easy
Christina Archuleta
Dec 31, 2019
5
Great salesman and sales manager. The credit process was quite slow and agonizing.
James Wheeler
Dec 30, 2019
5
My experience was outstanding in every way. Reza Tafazoli, my customer care consultant, made sure that in every step of the process I was kept informed and that it ran smoothly and efficiently..
Michael Cucchissi
Dec 27, 2019
5
Alex was amazing! The entire process was quick and painless. I got the car I wanted at the price I wanted without the haggling.
Matthew Horovitz
Dec 27, 2019
5
Always call Reza Tafazoli for my service needs on myToyota Highlander Hybrid. He is very conscientious, professional, trustworthy, and always so pleasant and nice. He is the best!
Julie Shepard
Dec 27, 2019
5
Great experience with Toyota, they catered to my every need. The purchase process was simple and the employees were straight forward. Even stayed late after closing so i could leave with my car that day.
Amanda Fortt
Dec 26, 2019
1
When I was there getting a Camry lease for my old man 3 yrs ago, they were all about customer service and making me happy. Fast forward to earlier this month when I go to renew, and I guess it’s the new management, but they could give a $h@t about me this time. Long story short, we walked out kind of defeated, but then mosey’d on over to Honda and leased a Civic on our terms :), which were the same terms we were shooting for at Toyota. So screw you Toyota :). See how this works? You need to bend over backwards to make your customers happy. Now my dad has a Honda. Man, I love a free market :)
Mike Saucedo
Dec 24, 2019
5
Pleasant environment from service workers, prompt service, in and out as soon as possible
Norma Brown
Dec 23, 2019
5
Good customer service. Rep was friendly and explained well what needed on my car. Facility is nice clean and provides snacks coffee and water. And got complementary car wash 😊
Jenny Talaoc McManigal
Dec 23, 2019
5
If you ever need to get your car serviced go see Kyle Maxwell. He?s very honest and caring. I highly recommend him!
Samira Gibson
Dec 23, 2019
5
Excellent customer service, fast repair times! They understand your issues and will work with throughout the whole process.
Jason Bugayong
Dec 23, 2019
5
Toyota irvine has always taken care of all of my car problems in a timely and professional manner with great courtesy
Jean Rindone
Dec 20, 2019
5
Kyle was very honest about my truck. He explained everything clearly and accurately. I greatly appreciate him and the service department.
Jason Althouse
Dec 20, 2019
5
Service pretty good, but I think they should add doughnuts or pastries in waiting area for those of us who have to wait which usually is about two hours on average ....
Janet Young Jay
Dec 20, 2019
1
BEWARE: Service Advisor JOEL AVILA NAVARRO (Hispanic male in his 20's) took my car for a JOYRIDE. NOTE: If this has happened to you, do not hesitate to call Toyota's corporate customer service line at 1 (800) 331-4331. On Dec 17, 2019 I dropped off my car at Autonation Toyota Irvine Service Center for a routine service and warranty work. I received the car back on Dec 18, 2019 and noticed there was additional mileage and significantly less fuel in my car - more than would be required for a test drive for my issue by mechanics. I was curious what would require so much additional mileage + fuel spent on my car and checked my DASHCAM footage. Looking at my DASHCAM footage, I saw the mechanics joking with JOEL about how excited he was to "take the customer's car back to the front [of the service center]". After JOEL got into the car, he left the dealership parking lot and turned left on Irvine Center Dr. where he drove my car exuberantly for a number of miles into the Irvine/Lake Forest area. This joyride lasted over 15 mins, and ended with JOEL dropping off my car at the front of the service center. Unluckily for JOEL, he didn't know that I had this DASHCAM running and that I was driving a vehicle that was owned by Toyota corporate. I called the Toyota corporate customer service line and let them know of the incident, the footage I have, and the minor damage incurred by JOEL on his JOYRIDE. They will contact this dealership's management for me, and I will update this review based on what actions are taken by Autonation Toyota Irvine.
Eric Chiu
Dec 20, 2019
5
Chris was an exceptional customer service representative. He was friendly and courteous and was very thorough in explaining the maintenance programs available for my Camery
Shelley Carter
Dec 20, 2019
5
It was very easy to make an appointment. Great customer service. Explaining everything. Car was ready on time.
Maryam Salimi
Dec 18, 2019
5
I purchased a 2020 Camary. Went in on a Saturday, Went home, did my research, called them on Sunday to say that I was willing to make the purchase, went to the dealership 30 minutes later and was out the door with my new car in less that an hour. Very accommodating, great customer service. I've purchased a previous car their as well as leased a car their as well.
Kathlen Cathcart
Dec 18, 2019
5
I live 45 minutes from Irvine Toyota and their service department is worth the drive.
Jeff Koskela
Dec 18, 2019
5
Great customer service ! In and out in a timely manner...
Claire Piscitelli
Dec 17, 2019
5
It was fast and easy! The people were very helpful!
Christopher Souders
Dec 17, 2019
5
Their customer service ... friendly and courteous. The service rep explains what needs immediate attention in the vehicle maintenance and what can wait. I have been going to this service center for the last 12 years. I’m very satisfied with their service and will recommend to friends and relatives.
Vickee Pestelos
Dec 16, 2019
5
The representative Steve is so nice and very accommodating.
Vivian Dela Cruz
Dec 16, 2019
5
Toyota Irvine has great customer service in their car service center. Service rep (by the name of Alan) was courteous and explained the maintenance service to be done.
Vickee Pestelos
Dec 16, 2019
5
Reza tafazzoli, was a courteous guy, which take care of car , and also when the car got ready called me back , and also provide proof of corrections for my 2009 Toyota Corolla airbag recall. Thank you
Jamshid Mehrabaini
Dec 16, 2019
5
Excellent service , this is our fifth car with the same dealership. Very nice salesman and manager
Bayan Safadi Qussiny
Dec 16, 2019
5
great price, great service, deal was done over the phone! our salesman chris herz was very nice, friendly and accommodating. he also made sure to follow up with us regarding additional assessories! we would recommend this dealership!
Yves Mieszala
Dec 13, 2019
5
I been getting a service/repair from mr joe Schulte for last 8 years .he does take care my car well as customers (me) he is so top of everything about my car (very professional and explains every detail)
Janet Garreans
Dec 11, 2019
3
Had appt for first service of new vehicle. I was one of two vehicles waiting in line and took over 5 minutes for one of the service staff to acknowledge I was standing there waiting. Must have been 10 people or so at their desks and walking around and talking with one another. Not a good first impression. Once I was approached, the customer service was great.
Chris Lindsey
Dec 9, 2019
5
I went there for my 4th service. Everytime I have been back after purchasing a 2018 Toyota Highlander. They care about the customer first of all! Their service rep JOE is excellent and treated me as his friend, which is one reason I will always return to Toyota AutoNation of Irvine for service or buy a carhat they say they will do.
Jack Over
Dec 6, 2019
5
I went there for my 4th service. Everytime I have been back after purchasing a 2018 Toyota Highlander. They care about the customer first of all! Their service rep JOE is excellent and treated me as his friend, which is one reason I will always return to Toyota AutoNation of Irvine for service or buy a car
John Over
Dec 6, 2019
5
Great Service. very easy to come in get your car serviced. Thank you Mehran
mehran
Dec 4, 2019
5
Thank you very much as mr Reza for give me good condition for my car and everything
Hooman Nejad
Dec 4, 2019
5
Friendly environment, car was ready in the time frame given
Rick Dockrill
Dec 3, 2019
5
Check in was quick and professional. Waiting area was nice. Service was done in timely manner.
Richard M
Dec 3, 2019
5
Kyle M helped me with a brake repair and kept communication open. I always come to Toyota for my repairs and he made sure I’ll keep coming. Thanks!
Chris Tulio
Nov 28, 2019
5
Yesterday , I took my 1992 Celica convertible to AutoNation Toyota for an oil change and brake replacement. Alan Modessa took care of everything, keeping me apprised along the way. He has always given me reliable information about what is necessary to keep my car in great shape. I have trusted Allen for over 12 years and can’t imagine trusting anyone as much.
Lilly Brady
Nov 27, 2019
5
I have never received anything less than excellent service at AutoNation Toyota Irvine but with this recent visit, Service rep Allen kicked it up a notch. He was professional, knowledgeable (with my 1,000 questions) and kind. I previously lived in Irvine but now live about an hour away. I gladly drive on the 405, no less, because my car and I deserve that kind of treatment.
Gilda Cortez
Nov 27, 2019
5
Stewart was excellent. He helped me find what I needed and I drove off with my new Prius!
Terri Wright
Nov 27, 2019
5
Toyota Irvine is the only place I go to get my car serviced. Ask for Reza. He is professional, friendly, and will go the extra mile.
Angeelaa Nguyen
Nov 25, 2019
5
Pleasant buying experience. The salesman, Andy Vuong was exceptionally great to work with, very knowledgeable and patient through the entire process.
Thomas Kim
Nov 22, 2019
4
I had service on my 2019 Toyota Hybrid vehicle. I was happy with the customer service, but thought that my vehicle would be cleaned and vacuumed inside with each service. I am not sure if that is a standard part of the service or if I was to request that to be done for a fee?
Mariam Atash
Nov 22, 2019
5
Very professional staff who took very good care of us! They went above and beyond in every aspecting of the car purchase!
Elba Yanes
Nov 21, 2019
5
Elaine is one of the nicest people I have ever worked with! She was very friendly, and explained everything about my car?s service thoroughly. Maintenance on my car went well, and it smelled amazing afterwards. Would definitely visit again!
Claire Ahmed
Nov 21, 2019
5
We got our RAV4 repaired. The Customer Service overall is excellent. Reza is very helpful. So I would recommend this place to get your Toyota serviced.
Jenny Vermudez-Gonzalez
Nov 20, 2019
5
Reza is helpful and thorough when I bring my highlander in for service. I would highly recommend him. This last visit also included some assistance from Robert, head mechanic. Thank you. Also I appreciate Don, who drives the shuttle service provided. He knows how to get clients to their destination quickly and in a precise order.
Colleen Kelly
Nov 20, 2019
5
As always Terry Cole provided excellent service. Terry always takes the time to explain repairs that are needed.Robert O'Brian is a master at his trade.
Mark Logan
Nov 20, 2019
5
Reza from Irvine at the service dept. helped us. He is friendly and always had a smile. Great positive attitude and i would recommend this place to have your car serviced.
Jaime Gonzalez
Nov 20, 2019
5
Speedy and friendly service; Scott was informative and genuinely wanted me to have a smooth experience.
Spencer Glenn
Nov 19, 2019
5
The quality of care and dependability of service are attributes that have won my loyalty. In this day and age finding reliable mechanical service can be a daunting experience, I am pleased to be a returning customer with nothing but praise, thank you.
Brad Baier
Nov 18, 2019
5
Always love bringing my car into this dealership. Terry was a great help, very personable and fast!
Katie Deluise
Nov 16, 2019
5
Mr. Smith provided me with an outstanding customer service and if I return to continue doing my service there is just because of him.
Benjamin Ahinaquah
Nov 16, 2019
5
Very pleased with my purchased. Seles pep, manager,FI manager, all were very helpful, professionals.
Rumiko Nikkhah
Nov 15, 2019
5
I took my car in for regular maintenance. Terri, customer care consultant greeted me when I arrived. She was friendly and efficient. I had a few minor details to take care of and everything was done to my satisfaction.
Ann Gonzalez
Nov 15, 2019
5
They have the updated most modern equipment and that your mechanics are a master and certified mechanics which I know it takes a lot to keep up your your certificates really nice people they don’t give you a lot of grief and they try to save you money like that I like Toyota
Stewart Rodell
Nov 14, 2019
5
Advisor is right on time when the estimated time of repair is done. Very courteous and professional.
Jose Maniquis
Nov 14, 2019
5
Amazing service Very fast Thanks sooo much I appreciate
Hesham Elaskary
Nov 14, 2019
5
Our sales person when the extra mile to get us the exact car we wanted and a fair price for our trade-in.
Donald Orcutt
Nov 14, 2019
5
Wonderful. Reza is the BEST service representative.
Celia Pollak
Nov 14, 2019
2
Our buying process was very unpleasant. The salesmen promised us one thing, and the manager would not honor the deal. These guys lied and used every trick in the book, while telling us they were on our side. We will not buy a car from here again.
Aria
Nov 14, 2019
5
Great service. Friendly customer service and prompt.
Lilia Montano
Nov 13, 2019
5
Service was excellent. My Prius was serviced and delivered on time as promised. Staff was friendly and very helpful.
James S. Moore
Nov 12, 2019
5
My car service was handles expertly by Joe and I thank him very much.
Patrick F Norton
Nov 12, 2019
4
Sales person was not as knowledgeable about the vehicle as I would of like
Esteban Cano
Nov 12, 2019
5
Elaine Usdin was great to work with. She was very helpful and kept all of her promises.
Albert Fagins
Nov 12, 2019
5
Thank you so much for amazing service.
Linda Chavez
Nov 11, 2019
1
The auto deal is not really doing personal things, flirt on customers.Also, the force you to buy assessors and maintenance plan for high price. If you don’t agree, the group of people give you hard time and shout on you in the office. Then even don’t let you picked the color, drive in and you purchase that
Yang Peter
Nov 9, 2019
3
Amir the sales person had great customer service, but in the end I was surprised the finance folks raised the residual on the leased car by $2,000 over what I originally agreed to. I only blame myself for accepting and not negotiating further. Other than that, nice facility and a great Tundra TRD Pro.
Nadim Kurani
Nov 9, 2019
4
Took longer than usual for an oil change but staff very nice
Tami Shrum
Nov 8, 2019
5
excellent customer service - by terry, very talented and helpful
Andrew Taylor
Nov 8, 2019
5
We spent months going back and forth on which vehicle to buy before my son chose the Corolla. We went to the dealership and met Rosemary . She was fairly new but very enthusiastic about the cars. After the initial test drive she remained in contact with my son so we went back a couple of weeks later after deciding on the trim level and color we wanted. After spending some more time with sales, sales management and financing we were able to take home the car that we wanted. All in all it was a good experience and an opportunity for my son to see the car buying process. Many thanks to Rosemary, Raid and Bere and others at the dealership for making it as smooth as possible.
Kirk Hamada
Nov 7, 2019
5
excellent and fast service - Chris is always extremely Polite , knowledgeable, and helpful !
Brian Brooks
Nov 7, 2019
5
Integrity and Expertise. I have full faith and confidence in my service advisor.
John Steenhoven
Nov 5, 2019
5
Ask for Reza!!! He is my go to guy at Irvine Toyota. He is always extremely helpful and was able to get my car serviced in no time. The service is always fastest , easiest and most convenient car experience. Reza always goes above and beyond to ensure I always receive the best customer service.
Nina Adams
Oct 31, 2019
5
In typical fashion, excellent and efficient service.
Namahana Magner
Oct 31, 2019
5
Quickest good attention great service
Laficha Deltranke
Oct 30, 2019
5
Ahhhhh friendly workers and good customer service! 💛
Flor Tampan
Oct 25, 2019
5
The service was efficient and friendly. Great service.
Ben Brown
Oct 22, 2019
1
Consider yourself warned, do not leave personal belongings in your vehicle if you take it in for service, which I will never do with AutoNation Toyota Irvine again. Upon picking up my car, which was in for Due Bill service, I realized that it had been completely cleared of all of my personal belongings (except for my insurance card, which was nice of them to leave me) and the car was as impersonal as the day I drove it home. One of the managers, Nazem, came out and looked at the car and saw that it was empty, I showed him the pictures of my belongings that I took before dropping off the car for service. He denied that anything like that could happen at their dealership, then went on to tell me that the work was outsourced and that my car was at a 3rd party service center for 2 weeks (to refurbish a factory head unit)! On top of that, they used 1/2 a tank of gas and left me on EMPTY with the fuel light on. At this point, I felt violated. Nazem was telling me that they would make this right and that I shouldn't feel violated because AutoNation is such a BIG and REPUTABLE company. I left that night feeling sick to my stomach for hours. Not only was my car void of ALL of my personal belongings, but the service was not even complete, meaning that I had to return to this place that has caused me literal pain. After returning for the remaining service to be done and to talk to a manager about what happened to my car while it was in their possession, the used car manager (Mitch) told me that he would let me know what they decide to do before the end of business day. I waited for weeks before deciding to call them back, no response. I finally get a call from Nazem (over a month after the incident occurred) telling me that they will not be helping me with my belongings because "their research showed that no one had gone into the car while with them and the loaner car you returned smelled of marijuana." He told me that he smelled it the night I returned the loaner, but did not say anything that night (or the other 2 times I returned for service that was not completed the first time they had the car for 2 weeks) to give me the benefit of the doubt. What does that mean? It was a 2 year old loaner with 10k miles. He accused me of smoking marijuana in the car to get out of paying for my personal belongings that were taken out of my car while it was being serviced by Autonation Toyota Irvine. They will say anything to get out of taking care of a new customer and righting wrongs. I still feel violated and lied to.
Ryan Shimamoto
Oct 21, 2019
5
This TOYOTA is a 10 out of 10! Excellent service. Staff was very welcoming and polite. I had the privilege working with Mr. Luis Solares and Kyle to get the best deal and right car for me. I would definitely recommend this dealership to all future car buyers!
Dillan Moreno
Oct 17, 2019
5
Excellent service advisors. They never try to sell you more than is required. We have been going to Autonation Toyota Irvine for the past 4 years and have always been given great customer service and quality work. We also get coupons for discounts on work performed.
Rodney Sookermany
Oct 14, 2019
5
The ease and respect they showed was very helpful.
Nancy Hink
Oct 14, 2019
5
The service is amazing the sales reps are so sweet and courteous my Cuzin Ali El Ali will go above and beyond to get you a great deal and value for your trade in.
Valdivia Teri
Sep 27, 2019
5
Terry was great in helping me from the time I arrived until I checked out. Good service from the Team----Steve, Dan always attentive making sure the customer is satisfied. Thanks Terry, Dan, Steve & the tech team for another positive experience.
Pat Felbinger
Sep 26, 2019
5
The best place to get your new car
Johnny Carreon
Sep 26, 2019
5
I was able to buy my car and did everything online. I only went to the dealer to pick up my car. Both the sales man and the finance were very professional and I had a great buying experience.
Beatriz Quinones
Sep 21, 2019
4
Happy to have gotten a great deal, but the process was way too long.
Shevdog
Sep 21, 2019
5
Reza Tafazoli kindly heard my concerns and gave me the best options for keeping my car up to speed.
Good job
Sep 18, 2019
5
Because Dan the service dept manager does such a good job representing the team, I give AutoNation 5 stars. Dan is a great guy, he takes the time to help a customer himself making sure their problems are solved and they leave smiling. Dan has always been kind and helpful. A great guy!
Shayna Barbara Shane
Sep 16, 2019
5
The staff were so friendly. Elaine Usdin was very professional and explained what they recommend!
Lilette Cruz Porter
Sep 7, 2019
5
This was my first visit for routine maintenance. I was assigned to a friendly and competent service rep very quickly and they were able to do the service immediately. The waiting area was clean and comfortable. They completed the service more quickly than promised and brought up my vehicle freshly washed. It was a very pleasant experience.
Terry Nyhuis
Sep 6, 2019
5
We purchased a certified Corolla and I'd say that from start to finish we were there for less than 2 hours. The price was fair and Don took good care of us.
Mike Lynch
Sep 6, 2019
5
Great service and attention to detail from Tony. Thank you!
Brianpel
Sep 2, 2019
5
thank you Alex and raaed very good service and nice place and clean branch
Laila Allaham
Aug 31, 2019
5
I had to have a broken taillight replaced and the service provided was efficient and timely. Vehicle was ready 45 minutes earlier than promised.
Bill Hay
Aug 29, 2019
5
I bought my 2019 Prius here in May. I was super pleased with the attention and care that Andy Vuong gave throughout the process. He is a true professional and will look out for your best interests. Thank you, Andy!
Veronica Guza Rickles
Aug 27, 2019
5
My service representative keeps me informed of my maintenance and any future work that should be done. Waiting room is clean and comfortable. Definitely recommend others to service their vehicles at this location.
Colleen Walsh
Aug 20, 2019
5
Customer service is very good.
George Wong
Aug 19, 2019
5
Kyle at AutoNation Irvine was responsive and able to efficiently assist in purchasing the used vehicle I was interested in. It was a straight forward transaction because I knew exactly what I was interested in and just needed to verify the condition and value.
Steve Copeland
Aug 17, 2019
5
Excellent customer service from Abe Zraiqi. He was very helpful answering all my questions when looking at different models. Very friendly and definitely recommend Autonation Irvine Toyota! This is our second vehicle purchased from this dealership and not our last.
Martin J
Aug 9, 2019
1
BE TRUTHFUL IN DEALING WITH CUSTOMERS
John Friend
Aug 4, 2019
1
TERRIBLE. The shuttle service at least did their job. I've had my Toyota for 5 years and have taken it to multiple dealerships. This one was by far the worst level of service I received from an advisor. I scheduled an Appt online and was there early before the doors opened. When I scheduled online, I requested shuttle service, but it did not specify the first shuttle would be a full 30 minutes after my Appt time. Annoying and have never experienced that before. Once the doors opened, the advisor asked what I needed. This was already filled out with the online request, so not sure why I was providing this again. There was no sign for an "appt line" vs non appts at the service department that I remember seeing. I signed up for the shuttle and 30 minutes later, it showed up. A+ for the shuttle being on time! They called me when my car was done. They didn't tell me if the car needed additional maintenance, was due soon, or anything for that matter. I assumed they did the requested maintenance. I have to ASK how to get the shuttle to come get me again...I have to call and set up an Appt. Sigh. I get picked up...dropped off at dealership, and cash out. I'm given a slip to pick up my car. I do not get any face time with my advisor. Someone else (very nice gentleman who was not my advisor) takes my slip and grabs my car. I'm not told anything about my service and my car is NOT washed. I call when I get back to work and am told I need to "remind" the advisor to wash my car. WTF? I'm supposed to remind someone how to do their job?! I take it to the dealership for multiple reasons and this is one. I ask how I'm supposed to know how my car looked...did I need advised on anything? I'm told to see a yellow piece of paper left on my dash and figure it out from there. Um, ok. I'm told I could bring the car back and they would wash it...and they could transfer me to my advisor if I had questions. Yea, no thanks...I guess I'll just figure it out myself. 100% will not be back to this dealership and will continue to take to the other dealerships where I have had great experiences.
Jennifer Sherman
Jul 30, 2019
5
Terry Cole in Service ROCKS. Always takes such great care of us and our vehicles. We’ve been working with her for 19 years and is totally concerned with our satisfaction.
Hal Negin
Jul 19, 2019
5
Quick, efficient service. Kyle promised to get me out in an hour, and in 38 minutes I was done and my car was washed as well.
Linda J Price
Jul 17, 2019
5
Service is the best. I was in different autocenters, but choose this one.
Roza Agape
Jul 9, 2019
5
Great service, great people
Gayle Cunningham Davis
Jul 3, 2019
5
Fast, prompt, courteous and friendly service. Great job Manny!
Lucas Villanueva
Jul 2, 2019
5
I had a great experience my first time getting it serviced at Auto Nation because it was across the street from my work. I needed a new battery and while they had it they did my service that was coming due. They did a great job and Steve was so nice and helpful.
bigheart
Jun 27, 2019
5
Informative, Polite,and professional. Prompt and extended very helpful ride device while car being serviced. Thank you
Dolores Weaver
Jun 20, 2019
5
Good service experience 5 star
Ryan Santos
Jun 13, 2019
5
great service e fair priced and great staff.
Kimberley Glenn
Jun 13, 2019
5
What a great experience with AutoNation! The easiest car buying experience I have ever had 🌟 no pressure, no last minute issues, fees etc 🙌
Margaret Bennett Back
Jun 12, 2019
5
Great car buying experience overall. The staff was very professional and great to work with. My salesperson Andy Vuong was excellent and provided great customer service. The wait time to process paperwork was a bit too long, but other than that, I would highly recommend!
Amanda TE
Jun 7, 2019
5
Jennifer at Toyota Irvine was very helpful . Very appreciative of that since it was my first time buying a car. She explained in detail very well of the process. Thank you!
Karen Robledo
May 30, 2019
5
Service advisor said 2 hours, shuttle dropped me off at a breakfast place. Sure enough 2 hours later, car was finished!
Sharon Murphy
May 29, 2019
1
This is the worst case buying experience I have ever had. Whatever you do, don't deal with their finance department.
David Glanzrock
May 29, 2019
5
Everything was great, no pressure, explained options, price, ect. .. would do it all over again
Prius mike
May 24, 2019
5
Very nice and honest saleman....
Jack Lenz
May 22, 2019
5
Friendly, efficient, and convenient to do business with
Patrick Cornish
May 14, 2019
5
Kyle Maxwell in the Service department is well worth the trip to have the car attended. Not pushy and respectful of the customer needs.Very trustworthy.
Bill McLaurin
May 1, 2019
5
Elaine Usdin at Autonation Toyota in Irvine helped me with my last service and was courteous and professional.
CSnipes
Apr 29, 2019
5
they were efficient and listen to my requests and filled them
Lynda McElhaney
Apr 16, 2019
5
My wife and I recently purchased a car from AutoNation Irvine Toyota. The experience, at every level, exceeded our expectations. That ranges from everyone with whom we dealt to the amazing facilities of this dealership.
Ken & Beth
Apr 3, 2019
5
my scheduled maintenance was handled by jeff. he was helpful and polite and informative. it took an hour and quarter...so little time, and the waiting/reception area is comfortable and immaculate. excellent experience and i love my car. thank you.
Jacqueline Klein
Apr 1, 2019
5
I had an appt scheduled but arrived early. They had my car in and out in approx 40 minutes.
Linda Lackey O'Neil
Mar 28, 2019
5
Good service, transportation, warranty
Victor M. Rodriguez
Mar 27, 2019
5
Terri is alway the consumat professional. She is thorough and detailed in explaining what our truck needs. This is the 2nd vehicle we have had services done there and she will continue to be our go to with all future Toyota products!
Janice Hooper
Mar 6, 2019
5
Nazeem was a pleasure to work with. He was extremely friendly, personable and professional. The dealership gave me a fair deal and the whole experience went very smoothly
Crystal Yu
Mar 6, 2019
5
Excellent in Service and very friendly specially my Service Advisor Tom. I want to thank you for giving me a good Advice in regards to my Prius tires condition and concern. I’ll see you soon.
Cosme Ramos
Mar 6, 2019
5
I had a 35,000 mile check and a safety recall remedy completed. My appointment was handled by my favorite agent Terry Cole, who is always so professional and friendly.
Christine
Mar 5, 2019
1
If you’re a Military Service Member and are thinking of buying a vehicle from these guys make sure it’s a good deal and you have your own financing. Online, these guys advertised options that my vehicle did not have and offered interest rates that they had no intention of honoring once I got to the dealership. In my case, I drove 62 miles from Los Angeles on a Friday and it took me 2.5 hours to get there. I invested my time driving to the dealership and the dealership used this to push their terribly high APR. As for my Silverado 2500HD…The sunroof doesn’t work and I replaced the thermostats because the motor wasn’t heating up to the right temperature which caused the heater to not blow hot air. My brake pedal was squeaking so I decided to shoot some lubricant at the joint and noticed the hydrobooster was leaking and I had to replace it. All the shocks had to be replaced, purchased a spare key and fob, and I changed the fuel filter since there was no documentation of it being changed. Even though the CarFax said the dealer installed running boards, I had to purchase and install running boards as well. I understand it’s a used truck and I bought it “As-IS”, as John and Tim kept saying to me but if you aren’t a mechanic and you are considering buying a used vehicle from these guys, I would stay far away. Listen to me Brother’s-In-Arms, the salesman, the desk manager, and finance are shady. While I was in finance, I had to sign off on the Carfax which was stating AutoNation Toyota Irvine installed running boards. I told the finance guy that my truck didn’t have running boards. The store manager came into the office and said CarFax made a mistake and that it should have said “taken off running boards.” There were many inconsistencies with this dealership. If you have as much patience, love for Chevy Trucks, and stupidity as I do then by all means check them out. If you want to be treated with dignity and respect stay away from this dealership. If your salesman is John and Tim is desking your deal get ready to experience the slimy underbelly of car sales. Veterans, don’t let their website fool you with smiling Soldiers shaking the hands of their salesman and driving off in a brand new car. These guys will hem you up in an outrageously high interest rate and tell you your credit is “Alright” when you really have “Excellent” credit. If they came at me with 14.99% interest when I had 775 credit score imagine if it was 680. They would push 22% or 30% APR. The employee handling my car loan at my credit union had worked on loans for 15+ years and never seen an interest rate that high. This dealership saw me in my work clothes and boots and old truck and pushed their terms and threatened to sell the truck to someone else if I didn’t agree to their terms. My salesman who would rather lose his sale than work with the rate which was being pushed by Tim, the desk man. This was my awful experience with AutoNation Toyota Irvine on 9101 Research Drive in Irvine, California.
Jay
Mar 3, 2019
5
Before coming into the dealership with my fiancée, I did my research online, looking at many dealerships for the car that was right for me. I had made up my mind to get a 2019 Toyota Prius Prime Premium in Magnetic Gray Metallic, and after searching every dealership in about 60 miles, AutoNation Toyota Irvine had exactly what I was looking for. The sales associate Nazem was very kind, friendly and welcoming to both of us. Very knowledgeable about the car we were interested in, and was very thorough on going over all the features the car had to offer. Nazem let us know of other trims, and options that are available, but was never, ever too pushy or trying to give us a hard sell. Before leaving the dealership Nazem made sure to go over a lot of the important features of the car again, and let us know that if we had any questions, that we could email him at anytime, which I did take him up on and he was very prompt in replying and answering any questions I had. All in all, it was a very enjoyable experiencing and not as nerve-wracking as I was expecting. My fiancée will also be looking for a new car in a year or so and we expect we'll come back to AutoNation Toyota Irvine at that time as well.
Brian Siebert
Mar 1, 2019
5
The service was great! The people there are efficient and friendly and did the update on my car in a timely fashion. They also offered me a courtesy car wash so my car was sparkling clean afterwards. I will return to them for any repairs necessary, but since this is a Toyota Corolla we’re talking about, I don’t anticipate any besides maintenance! I’ve driven a Corolla most of my life and had very few problems! Thank you Auto Nation Toyota!
Therese McEvoy
Feb 27, 2019
5
Thanks Manny for helping us with our van. Great service.
Al Partida
Feb 27, 2019
5
good service and they take care the customer very well but they need to improve at The service waiting room
Berto Flores
Feb 25, 2019
5
Elaine provided exceptional service. She was nice and explained to me what needed to be done on my car.
Diep Pham
Feb 21, 2019
5
Reza is awesome Toyota of Irvine should not loose this man great service and punctual as always.
RezaTafazoli
Feb 19, 2019
5
Excellent service Steve was very nice explained to me every thing to be done
Jehad Bayaa
Feb 13, 2019
5
It wasn't the car we were looking for but it was the perfect car for us. Jennifer was super patient and let us do multiple test drives. At the end of a very long day I went home with a really good car and a really good deal! I also want to mention how nice it was working with Harpreet Singh as well. :) I don't buy cars often but I hope that when I buy another one (years from now) it will be from Auto Nation.
CCScalzo
Jan 31, 2019
5
On my most recent visit I worked with a new service representative, Elaine Usdin, and had another satisfying experience. From the courtesy shuttle to the interaction with the service representative and finally the actual service performed on my vehicle I was again satisfied with Autonation’s work.
C A Rich
Jan 10, 2019
5
I have had my Toyota vehicles serviced at this location for 10 plus years. Each time I go I am reminded why I get my vehicles serviced here. From the shuttle service to the friendliness and Courtesy of all the support personnel I feel the total experience continues. On my most recent visit a new service representative, Elaine Usdin, continued with the competent service history.
C A Rich
Jan 10, 2019
4
My purchase was a gift to me on my 52nd birthday by my ex-wife! Between exploring finance options due to my zero credit and a suitable vehicleit was a lengthy 5hr + process, that seemed tedious. All said and done, I commend the diligence and efforts of the sales, finance team. Thanks
Shantaram
Jan 8, 2019
1
Longest, slowest car buying process of my life.
Wildman
Jan 7, 2019
3
Great, when buying the car, terrible, when trying to get info from finance dept.
Cold Call
Dec 28, 2018
5
I was there because I had problem with my breaks Which first I went to south coast Toyota which I always buy my cars and deal with them. I was sooo disappointed because after 13000 mils my breaks was worn out. As I told them they said it’s not under the warranty it’s part of the wear and tear! The answe got my upset because that was not my first time buying Toyota and I’m not new driver. I ask to talk to the manager he said the best he could do to give me 15% off the repair. Which wasn’t a big deal for me since I was just driving the car for 14 month and bought a new car to not bothering with the repair. I had 10% off coupon anyway. I ask to talk to the general manager which was more disappointing he was saying “I’m wanted to be a hiro and give you the 15% but they already did! “That was the best we can do for you. I told him as general manager you have more power he was telling me that Toyota and repair department are 2 different company and he has to talk to them and will call me back the next day which he never did I called him the next day left him message he never returned my call then called the day after got his answering machine didn’t want to leave a message called back again and ask to talk to him finally got hold of him he basically said sorry couldn’t do anything I already got price of $120 to change my breaks with private auto repair but didn’t want to take the risks and give it to them. I told the general manager the most I can afford to spend is $150 he said that wouldn’t even pay for the breaks I said I will buy the breaks and bring it over, which he didn’t agree with. I left very disappointed and told myself never buy Toyota any more after buying 2 cars that’s the way they deal with the clients!! Since I was so disappointed I didn’t want to give them my money. I search for other Toyota service place and found the auto nation. I met with Manny ( Edmunds) he warmly greeted me ask me questions and told him the story and how disappointed I was that I wouldn’t not buy Toyota any more. He went above and beyond to satisfy me even though I didn’t buy my car there. Toyota got me back as client just because of Manny and his supervisor. I really appreciate you friendliness and customers service south coast Toyota needs to use you as exsampl.
Armanus
Dec 4, 2018
5
I'm always well treated at Toyota of Irvine and my service technician is one of the best. Terri Cole always knows who I am and is up front and honest about any and all services and repairs. More should emulate her good work ethics and commitment to the customer. Thank you for always being up front and honest about all the repairs and recalls.
flightmed
Dec 1, 2018
5
Everyone made us feel welcomed since the moment we walked in. Very professional, knowledgeable employees, not pushy. Would totally buy from you again, or recommend this dealer. Very thankful to Mostafa for his patience and excellent customer service, he is the best!
Jorgelina
Nov 20, 2018
4
I worked with Arnold and he's a great kid. He was extremely helpful, very patient with us and got us what we wanted, which happened to be a used trade-in. We are very happy with the purchase at AutoNation Irvine. It was a much better experience than another local dealer and was on-par with our excellent CarMax experience. AutoNation made us feel valued. We also spoke with Mir the manager and he worked on the financing side got us the deal we wanted. The paperwork signing was good as well, but I still feel like I paid more for the warranty than I would have liked (90k mile and 72 month whichever is first). I did get them to knock off $500 off the warranty price, with my Costco discount, but I still think it was $500 too much. Even the "economy" warranty (which I pared down further) is a lot and that had many options higher than that. So, like any dealer, beware the warranty upsell. They also have lots of parts and costs right outside the signing window to show how much those repairs cost. It wasn't a high-pressure upsell, but one nonetheless. So one star off, for the warranty cost. Overall, I am well pleased with AutoNation Irvine. Great location, great facility inside, great hot chocolate and friendly people who will work with you. I hope the service will be good here, but I can take the vehicle to any AutoNation location.
Falcon73
Nov 16, 2018
5
Leke was very helpful with getting my new RAV 4.
Jamesgh
Nov 1, 2018
5
Service is professional & completed within promised time-frame.
Auto Nation
Nov 1, 2018
5
Found the truck I was looking for on Edmunds with a special price, which seemed too good to be true. Called them up and asked if the truck was still available and if the price was right. Not only was it right, but the final price ended up being less than the special. Went into the dealership where they had the truck waiting for me, test drove it and bought it that night. Super friendly and helpful staff, never once felt pressured or like I was being given the runaround.
RyanS86
Oct 25, 2018
5
Paul was very helpful
Mehdijafari
Oct 25, 2018
5
Everytime I come here they do a great job. Service is always fast, and everyone that works here is very nice and friendly. Manny helped me out on this visit and he was very helpful.
David Moore
Oct 25, 2018
5
Teri is the very best service advisor Takes the best of care with me
mmcd12345
Oct 2, 2018
1
I recently bought a 2016 Kia Sorento from AutoNation. This was a certified pre-owned vehicle. A couple weeks after I bought it, I began to have issues. The rear trunk latch would not open and the car battery would not hold a charge. The car left me stranded with my family during a road trip. I had to seek help to get a jump start. My wife took the car back to AutoNation, but unfortunately, they said they could not do anything to help. They simply jump started the car and sent her away. In addition, they did not provide me with the wheel lock adapter required for the wheel locks. When I asked them for the lock adapter, they said they did not have one to give me. Lastly, the Retail Book Out Sheet on from AutoNation included a third row seat which did not come with the car. When I asked the salesman about it, he said it was a typo. I feel like I was cheated by them on this. This has been the worst car purchase ever. I will not buy from AutoNation again and would not recommend them to anyone. I have already removed the pink AutoNation license plate frames that came with the vehicle and threw them in the trash. I do not wish to advertise their name. Unhappy Customers, Ed & Claudia Saldana
Ed & Claudia
Sep 27, 2018
5
I always get the best and most helpful service going to AutoNation. Manny goes above and beyond!
mkn4074
Sep 13, 2018
5
I recently bought a Toyota Prius from Auto Nation Irvine. I had used a car-pricing service online to find the best price for this model before coming to the showroom. At Auto Nation Irvine, this meant the sales person, Tom.H, had several cars ready for me to look at before I got there. And they even beat the estimated price that I was expecting!
kevishaw
Sep 13, 2018
5
Excellent Service
Eugenio
Sep 6, 2018
1
I'm no happy my 2016 toyota Tacoma my front brakes not cover and the warranty
Fidel Chavez
Aug 28, 2018
5
So Far Happy Woth The Work Performed
Leticia
Aug 10, 2018
5
Joe Schulte is my Service Advisor and is the best. My care gets the utmost care and so do I . I would recommend to anyone this experience on their Toyota. Joe is a tremendous asset to the company. Highly recommended!👍
Autonation
Jul 26, 2018
1
Worst car-buying experience of my life.They were going to close the deal, regardless