An overall great experience, the staff was very helpful and made our purchase of a new car a pleasurable experience. I definitely recommend looking at the AutoNation Toyota Irvine if you are looking for a new car. Ali, our salesperson and Jillian, our Finance Manger, were great to work with.

I Worked with the Internet sales Team. Trevor and Tim S were great!. I didn't feel pressured by them, they answered all my questions and i drove off in the SUV i wanted. I would definitely, go back for a future second vehicle w AutoNation Toyota in Irvine. Thank you guys.

Terry helped me to service my van. She is very nice and taking care of my van . She listened me patiently and took care of my van

Had a tricky issue with an older car. Reza was extremely helpful in getting exactly the repair I needed! Only took a few hours and was very reasonably priced.

Couldn't have been satisfied and happy with the purchased of my new vehicle. The sales person( Jonathan Yiao) will not pressure you at all. He is very professional, honest and caring person.

Excellent Customer Service - Tony Bradley (Thank You)! - I purchased my car from this dealer. I service it there all the time. But this last experience there validated the professionalism and customer service this dealer employes. Tony Bradley a service advisor there checked my car in. The man is professional, and truly cares about his customer. Class A service and communication similar to what I receive at Lexus and Mercedes Benz where I service my other cars. He took extra time to call me on his day off with an update just because he promised to do so. He took many extra steps above and beyond to ensure I am satisfied with the service. I could not be more satisfied with a service advisor that takes pride in his work and a dealer that hires such professionals. Thank You again!

My Wife owns a Toyota Sequoia, it's time that we start looking for a replacement for her truck. We went to the Dodge dealership Tuttle Click in Irvine and looked comfortably at the Durango's with no pressure from the sales team. We decided the model we liked then went to the Ford dealership down the way to look at them. Then we decided to go back and compare the Dodge Durango to the Sequoia and get a first look at the 2019 Sequoia's . We were greated with smiles and handshakes and just like that he wanted us to sit. I told the Gent that we are here just looking and wanted to get a better idea of which vehicle would be a good fit for us. He said it's protocal to get our information. Since when do you go anywhere to shop and have to fill out paperwork just to see the merchandise? It's Toyota not Bugatti or Ferrari. What a load of garbage, called him on it and told him goodbye. Good technique Toyota, we were happy with the Sequoia and were more inclined to replace the older one with a new one but because of techniques like that the Durango will do just fine and now you lost a customer and a sale. Keep up the great job Guys and keep thinking out of the box and thanks for making what usually is a great experience into a very uncomfortable one.

Autonation gave me a great deal on my Toyota! Thanks Nazem! :)

Pros: I enjoyed speaking to the personnel at AutoNation Toyota Irvine. The staff greeted me on arrival and I was treated with courtesy and respect. They also have excellent complimentary coffee which I particularly enjoyed in addition to a reliable WiFi service. I appreciated the upfront pricing and they did their best to not charge for what was not necessary to service. They also offered to wash my vehicle which I highly appreciated. Cons: The waiting time for staff to speak with me regarding the maintenance work required, after pulling into the customer service drive bay, was too long.

My experience at AutoNation is the smoothest and best car shopping experience I’ve ever had. When I inquired first of the car I wanted online, Andy contacted me right away and answered all the questions I had about the car. Upon arriving to the dealership, I was greeted and got a test drive right away. Financing was a breeze. Everyone was curtious, helpful, and open about the car and their policies. They really did what they could for me and I appreciated that they attended to me well and answer every question I had without hesitation.

Love the 2019 Camry design

Honest and straight forward. Thanks autonation!

Decided to sell our pristine 2015 Ford Mustang GT Premium. Everyone was so professional. Manager Mark greeted us and introduced us to Richard to assist us. I felt like I'd stepped back in time to a gentler time - no pressure or gotcha's. I'd done my homework before hand and they were very fair. If I were purchasing a car, I'd definitely see if this dealership had the model I wanted.

Elaine provided unparalleled customer service. She was efficient and friendly. She made the process seem welcoming and easy. Thank you Elaine for providing professional service.

US Bank has a monopoly on this dealership. Case in point I leased a 2016 Toyota Tacoma and they made me go through US Bank not Toyota Financial. Which meant that when I re leased a new Toyota from Tustin Toyota I had to pay over $1000 in lease termination fees to US Bank and then put another $2k down towards a new Tacoma through Toyota Financial. I followed up with both US Bank and Lee from the Finance department at AutoNation. Lee could not help me and neither could US Bank Which means Toyota is to Blame. I plan on filing a complaint with the BBB that this is collusion and hurts the customer and Toyota.

Fantastic service and great agents working with the best deals for you I recommend this place if you want to get a car

Customer service here is quite disappointing. The only reason for 3 stars is because the salesperson who took care of us initially was kind and not overly pushy. However, the process took 5 hours from start to finish and there were multiple errors in the paperwork we were given to sign, ranging from the sales price, the color of the car, and our address. The worst part of the ordeal, though, came the day after we bought the car. Somehow they had assigned us the wrong VIN number, and they needed us to come back and fill out all the paperwork again. I would be more understanding if they had all the correct paperwork ready to sign so we could be on our way more quickly, but nope-- even though there were barely any other customers, they made us wait 20 minutes to even see a manager, and only then they started to get our paperwork ready. It was quite frustrating. Overall the experience was far from stellar, and I can't recommend this location to anyone unless there is improvement.

Very honest & professional. Richard was who helped us.

Overall, a generally pleasant experience with friendly service advisers and staff. The reason for the 4-star review was due to the somewhat disorganized drop-off situation in the service bay area, with rows of people just waiting in their cars with nobody letting the customers know what to do, or assuring anyone that we would be helped momentarily. With 4 rows of cars, it was a little frustrating that other vehicles that pulled in after me in a different row were being assisted first. There isn't a dedicated person directing vehicles to a particular row, so the next available service adviser makes a best guess as to whom to help first. Other than that minor annoyance, I was happy with the courteous staff and easy check-out experience.

Service guy called Steve , was in Saturday June8th 2019@ 3 pm , not helpful, time waster and not professional all at , too bad Auto-nation. I think I am going to change that service center Been more than hour and no one else is helping cause I asked for the help of someone else. 5 agents were sitting on their desks and none of them tried to help !! I finally left and decided no to come back here .

Pretty easy buying process, the wait time to finish paperwork was a bit long, but my salesperson Andy Vuong was extremely professional and provided excellent customer service and continued to provide customer service after my vehicle was purchased.

I just purchased a 2019 Tacoma from AutoNation Toyota. This is my second car i bought from there in the past two years , very friendly people and knowledgeable in all departments, i always take my car to service there even its twenty mile away from my home, Good Job! Thanks

Excellent service from start to finish. Don was professional and courteous, processed the car in and walked me out to car when finished. Well done AutoNation Toyota Irvine.

Of course, Toyota is famous for good cars. This dealer treated me well. I have taken my cars there for service regularly.

Great place to have your automobile serviced

My wife and I came to AutoNation in Irvine a couple of months before actually purchasing our vehicle to scope things out. That same day, we drove 9 different vehicles at 4 different dealerships as we tried to narrow down what we liked the best. While Toyota offers an excellent vehicle, connecting with Imtiaz (Imti) Kahn as our rep made it extremely easy to choose to come back when we finally were ready to buy. His low pressure yet extremely informative manner of letting us choose a car was extremely nice. At the three other dealers we visited that during our process I almost felt like I needed to go take a shower after I left! I would highly, highly recommend working with Imti if you do find yourself in the market for a new (or used like us) vehicle. Imti is the bomb! Ultimately the only drawback is the finance process. I can't seem to wrap my head around why buying a car takes 6 hours and yet I can buy a home in under two. Lot's of typing and humming and hawing in a very inefficient manner along with trying to tell us how much we needed the dealer service plan because Toyota's aren't very reliable left me very unimpressed. I would fill out infinite amounts of paperwork at home and bring them in with me in order to not have to go through that again! Experiences like mine are probably why online car buying experiences are on the rise.

Just purchased a 2019 Toyota RAV4 this past weekend and I cannot express how awesome the buying experience was at AutoNation Toyota Irvine. This was my first time purchasing a car and the team made me feel so comfortable. I would recommend them to anyone looking for an awesome Toyota!

All we needed was a PO to take for a bank and they took about two hours going on three too slow

Great service. Friendly. On time.

Service was excellent and swift.

The have breadstick pizza for a dollar and it's good.

Rene is a awesome sales man, he provided us with all the information we needed to buy our car. The Manager Chris gave us an amazing deal that we didn't expect, we appreciate and are very happy he helped us. Aaron was patient with us, in finalizing the paper work he went into detail of what our Toyota services offer, overall we are very satisfied with the Toyota sales team, they were very helpful, respectful and polite and very patient with my hungry boys.

I want to let you know that my experience with Reza for my 2 car service work was great! He was very helpful. Got things done right on time which is very important for me. I would recommend my friends and relatives to call him if they want service at automation Toyota.

Good models of cars with different features.Liked the safety features in Toyota Sienna XLE, like blind spot mirrors, GPS, eight airbags etc.

I’ve had my car serviced at several Toyota dealerships in Southern California over the past five years. None of them compare to the efficiency and professionalism of AutoNation Toyota Irvine.

Great Service!! Joel was a great Service Tech, letting me know about all the service maintenance they did on my Toyota Tacoma. I also needed front brakes which my whole package was completed quicky in a timely manner. Thank you Joel for being so great.

Loved this Dealership and my new car. Jonathan Y was the best. He had me out the door with a new car in 2 hours.

I bought the car here 2 years ago. Good toyota dealer .

Everything was great, no pressure, explained options, price, ect. .. would do it all over again

Expensive!!!!

Incredible service, Reza took great care of my vehicle and went the extra mile on making sure the vehicle that my wife drives is safe catching a big safety risk in some damaged tires! She's 7 months pregnant and I really can't thank him enough for his caring and professionalism. Thank you Reza, you have loyal customers for life! - The Vo family

Nice and competent and helpful.

Very nice and honest saleman....

Great customer care with good communication and no hidden cost from sales associate Nazem youssef well go again for my next upgrade

Imtiaz and Shawn were very helpful and easy to work with. My experience with AutoNation Toyota of Irvine was fantastic.

Great experience, the only drawback was the weight for the financing to go through took over four hours.

Reza was extremely helpful and nice. He explained what was wrong with my car, and told me what I had to do to fix it.

Joe Nucum was my sales consultant that helped me on May 12th 2019 to purachase my Toyota 4Runner Blizzard Pearl Nightshade edition. I initially went to the Toyota dealership in Westminster and received horrible customer service. It was late afternoon and my husband called Toyota Autonation of Irvine where he purchased his 2014 Toyota Tundra, spoke with Joe Nucum, and explained my situation. Joe found my dream car at the Toyota dealership in Long Beach and went out of his way to get my dream car. Joe was not only helpful, but also friendly. Joe has exceptional customer service skills. Because of Joe, this was the best auto buying experience I ever had in my life.

Nazem is the very best. Literally the best car buying experience I've ever had. Low key, casual, and no pressure!

Great car buying experience!!!!

It was such a satisfied visit. The lady who guided me solve the situation was great and I do thank to her. I went to servise center without a appointment due to emergency situation..but people were so friendly and did not take a lot of time to solve the problem.

Great car buying experience!!!! They had the car we were looking for and made the buying process so easy!!

Great car buying experience. Got a fair price for the trade in and drove off in a beautiful 2016 pearl white Prius. Fast and easy...no haggling involved.

Buying this car feels good and the service is good.

Do not EVER purchase a car from AutoNation Irvine. I have had the worst experience with their ability to do anything. I had the VIN number when I went to purchase the car and it still took us nearly EIGHT hours to buy the car. Financing was so unorganized and nobody had a clue what they were doing. When they finally gave me the keys, the only gave me one set and wanted to charge me $200 for a second set of keys. Additionally, I had requested for them to take a few chips out of the bumper. When they gave me a loaner car, it didn't work. When I went to pick up my car, they did a terrible paint job and were complaining that I requested them to fix it. Had they done it correctly the first time, they wouldn't have had anything to complain about. When I finally had my car, I got a letter in the mail. Turns out, financing had sent my car loan to the WRONG bank. When I went to get everything sorted out with the correct bank, they requested a copy of my registration, which I hadn't received yet. So I went to AAA to request a copy...the DMV has no records of my car. Then I come to find out that AutoNation had conveniently forgotten to Smog Check my car. I have had my car for over a month and nothing has been sorted out. Everything that should have been handled by AutoNation has not been done correctly the first time. The most inconvenient and frustrating car buying experience I've ever had in my life. I will never go back to AutoNation Irvine. They "offered" to do my Smog Check for free and I would rather pay someone I know to do it correctly than wait for AutoNation to make yet another mistake Update: They responded to my review with a number to speak with their GM...when I called that number they hung up on me. Twice. Further Update: Since Toyota is so incompetent and sent the bank loan to the wrong bank, me not making payments would have hurt my credit. I was told to make the payment and I would be reimbursed. It's been over two months and OF COURSE I haven't received my check. The stupidity of this particular location is almost comical. I got my car in February and now mid-May we are still sorting things out due to the utter incompetence of the employees at AutoNation Irvine. I hope my review deters people from using them to purchase their car. Please go anywhere else to save yourself the headache.

Sam Abazari is an excellent sales associate, he works hard to make the deal and stands behind his word. he understands customer expectation and works diligently with his General Manager, Mac to made the deal happened which the first salesperson Tom at the dealership turned down and rudely telling Sam not to rework the deal. Sam followed up with me the next day to get me the 2nd car key without charge, even thought it was after the sales was finalized. I have dealt with many sales person in the past, but none were as responsible as Sam. Give Sam and AutoNation a try if you are in a market for car.

Friendly, efficient, and convenient to do business with

Manny provided me with excellent customer service . I purchased my truck at this dealership, everything went perfect and I?m very happy.

AutoNation Toyota Irvine has excellent customer service and made my first time purchasing a car simple and enjoyable. I highly recommend Stewart as a sales rep as he has a charming personality and makes the whole process easy to understand. I would recommend this location to anyone in the market for a new or pre-owned vehicle.

Reza the service manager was excellent. His team had my car finished in about half the quoted time and they even washed my car! Overall great service.

I was very good and well treated and assisted in my visit.

Leke and Singh were great duo. Even with a no credit history they were able to pull through and got me a tacoma. I will be looking forward to future purchase with them for another car.

PRUIS IN FOR RECALL STEVE WAS GREAT THE SERVICE REP . TOOK VERY SHORT TIME, THEY EVEN WASHED THE CAR. GREAT WORK GUYS . JOHN

I went to AutoNation Toyota Irvine with a pre-approval to buy a Pre-owned vehicle. I was greeted by Nick at the door. He immediately got the details of my financial situation and was able to get me a better deal on financing through Toyota for a brand spanking new, fully, loaded, 2019 Corolla. Most car buying experiences are painful, but purchasing a car here was quick and easy. All of the salesmen were professional and nice. They all took turns helping to entertain my 5 year old son while I filled out paper work and went through financing. Chad, in finance was also very kind and helpful, making sure I had all the best protection while keeping my payments low and reasonable. I highly recommend purchasing a car from Toyota Irvine. I had one of the best car buying experiences there.

Overall had a good experience, but it took about 15m of waiting in my car before someone finally took it from me to take into service. I was there at 1pm for my appt, and car was taken at 1:15pm. Possibly took a while because they were understaffed, not really sure... saw people sitting around or wandering around.

Excellent - everyone at AutoNation are professional- and Joseph (a sale person) had done a good job. We are really please with our new car purchase at AutoNation.

Kyle Maxwell in the Service department is well worth the trip to have the car attended. Not pushy and respectful of the customer needs.Very trustworthy.

Entire staff at Autonation was amazing. Focus was on service and experience rather than making a sale. Will be back again for our next car purchase.

Jeff is a absolute delight and a true asset to your team!

They did a great job and were very professional and accommodating.

Elaine Usdin at Autonation Toyota in Irvine helped me with my last service and was courteous and professional.

Very good service, they washed my car without me having to ask.

Christopher Cortez gave A Service. Helpful, Friendly and knowledgeable - Highly Recommend.

Very disappointed in treatment by service staff, except for Service Manager and Elaine. Tried to overcharge me. Condescending.

Great car and service!

May have found my NEW CAR.

I had a great experience with Auto Nation and my advisor Reza Tafazoli. He was so helpful and excellent customer services.

Joe (Schulte) was so easy to work with. He was very clear on what I needed done and got it done for me really quickly. He was polite, knowledgeable, and had a sense of humor. It was just such an easy transaction from the moment I got to the dealership for the service I was scheduled for, to when I left. I'm gonna ask for Joe every time I come in for a service!!

Buying a car through Auto Nation was a breeze. Everyone was straight forward with pricing and they worked hard to get me the cat I wanted. They even went as far as to trade with another dealership in order to meet my needs. Thank You Auto Nation. I will see you when I need my next automobile.

What a great dealership! No pressure service and a seamless process. I worked with Tim and Rene and they were both incredibly professional and made my experience of purchasing an automobile a good one.

I highly recommend this Toyota Car Dealer. Look for Nazem and Kim when trying to get the best deal you can get. They are both very professional, knowledgeable, and will take good care of you. Make sure to take advantage of their espresso machine it's really great

Great service!! Everything was done good and truck is in excellent condition. My service writer (Terri Cole) was great. She kept me informed on vehicle and what it needed. We need more people like her at the other dealers. Cerritos!! I’ll be bringing my truck here now even though it’s a long drive. 5 stars ⭐️ ⭐️⭐️⭐️⭐️ to Terri. Thank you so much.

On April 18, 2019 I took my Toyota Avalon in for it's 120,000 maintenance service. I met with my service advisor Reza Tafazoli and he thoroughly discussed the reasons for each service and pricing. I've always found him to be knowledgeable and very helpful in keeping my car running in top shape. I have confidence in his bottom line pricing and he is one of the reasons I continue to use the services of AutoNation Toyota Irvine. Always satisfied.

Service was excellent. T George assisted us and he was very professional, friendly, information, patience and helpful. We were looking for a 4Runner and he showed us the various models and assisted us with the test drives. He was very patient with us when we were completing the paperwork. We ended up purchasing the all new 2019 4Runner Limited. T George made our experience very enjoyable. In addition Karen and Andy were very helpful in our decision making and Andrew with our financing. We strongly recommend AutoNation Toyota Irvine.

Very good customer service. I made an appointment for same day. Elaine took care of my Rav4, and the service was provided immediately. No wait at all. Everything was simple and fast.

I am a woman in my 80's and since I hadn't purchased a car on my own since I was young this was difficult for me so it was made much easier by Tom who I bought from

Excellent Service!

Great no hassle dealership!!!

Smooth process, super nice staff!

Good experience and service, I was informed of the repairs and service needed.

Smooth process, excellent service - very clean facility The staff was very friendly.

they were efficient and listen to my requests and filled them

It was a pleasure working with Steve and Dan

Experience was good from beginning to end. All contacts were friendly and proficient. Work was timely as well.

Jo and Jack were the sales people who helped me out on my choice to go for it and buy a Prius. They put in the extra effort at every step of the way to show they cared and that I felt I was in good hands. I can't say the same thing about their manager though, or their finance guy, who were perfectly nice to me, but not to Jo and Jack, and that was made evident to me right in front of me, which I found very immature and unprofesional. That still didn't sour my experience enough not to give full score for the good job on Jo and Jack's side.

Dropped the car off - took a shuttle to work. No cost as its part of the lease package.

Had a great experience. Sales staff were very professional and efficient

Great experience....John and Chad were a pleasure to work with. Got the car we wanted at the price we wanted and were on our way. No hassles!

Customer Care Consultant, Terri Cole, is a nice person and good professional.

Sales rep was expert, knowledgeable, and showed interest to help me.

Everybody was very nice and professional. The only reason for the 3 out of 5 stars , I was told 1.5 hours and was there for 3 hours for an oil change.

Pleasant expedient and comfortable

The people were nice, quick to help and did the job quite quickle

Thanks to Karen Bambauer, T. George and LeKe who are very professional and helpful in our interest and purchase of a Camry recently from Autonation Toyota Irvine.

Terrific experience taking my car to this dealer for service. Unfortunately my battery died in my car and I was able to get a jump and drive to this location. Everyone who greeted me and spoke with me were friendly and professional. Customer Care Consultant Terri Cole explained the process and provided an accurate quote for the service. Appreciate the timeliness in which the service was provided and professional friendly atmosphere.

Great experience buying a car. Thanks to everyone at AutoNation.

Noticeably different AND better service at this dealership compared to any other I've visited for service or leasing.

Took my Prius for a SW upgrade. The gentleman who too care of me (Reza) was amazing, curious, and very supportive. Actually, this was the 4th time I had the pleasure of working with Reza, and he had the same great customer service attitude and being supper professional. I got my care the same day and I had a great experience in Toyota service department. Kamran G.

Eric our sales advisor made the entire experience on buying a new car very comfortable and relaxing.

I had to take my Prius in for a safety recall and the service reps at Toyota couldn't have been more friendly and helpful. This was a no charge service and they didn't place any pressure on me to add any additional services while there. Special shout outs to Steve my service tech and Don the shuttle driver for their professionalism and kindness.

Steve was very courteous and helpfull. Car was ready in a timely matter.

ThoughI have a 2011 Highlander I bought from the Garden Grove dealer and though I always had my car serviced at the Tustin dealer, I decided to give this service department a try since we recently moved to this area. The service was fast, and Resa is a very professional, warm and polite man. 5 star service👏👏👏

My wife and I recently purchased a car from AutoNation Irvine Toyota. The experience, at every level, exceeded our expectations. That ranges from everyone with whom we dealt to the amazing facilities of this dealership.

On my first visit, the customer service was great, but after I bought the car, the finance department had me return to the dealership to "fix" the contract. Moreover, even though I had 5 business days to close the loan with my bank representative so I could have time to review the loan term and extended warranty, the AutoNation finance department submitted the loan with my bank bypassing my representative and without allowing me to choose my loan term or extended warranty. All because it was the end of the month.

I drove from San Jacinto, CA. To get my car. Asked them to detail it the day of purchase. They said they did detail it while I was signing my paper work. When I went to check it, the car look the same. So they told me they couldn’t get the stains out til their detail guy came in. So I decided I’d drive all the way down there again to have the detail guy do it. No even that guy did a good job. I came home and took the stains off my self. Waste of my time driving down there.

Very nice!

Friendly staff and excellent service. Liked the shuttle service and wuick response to all my questions.Will be back again!

Great service! Dropped off and picked up from work so didn't have to wait for it.

Simply don't buy any extended warranty they try to sell you, pure RIP off.

Had an issue with brand new Camry I leased, and swapped with another one the same day.

my scheduled maintenance was handled by jeff. he was helpful and polite and informative. it took an hour and quarter...so little time, and the waiting/reception area is comfortable and immaculate. excellent experience and i love my car. thank you.

This isn't really the day I should be asked to provide a rating. The buying of the car was handled by an exceptional young man, Luis Solares. He went out of his way to help me buy this car even on his day off. But as of this morning the car I bought on Wednesday, the 27th of March is in your Service Area with transmission problems. A part must be sent for so I have no idea when my car will be returned. I do have a loaner.

Had an issue with brand new Camry I leased, and swapped with another one the same day.

Scott found the vehicle I wanted. He listened to my needs and negotiated a fair price for the vehicle and my trade in. I enjoyed working with him and trusted that the information he shared with me was honest and accurate. I love driving my new SUV and really appreciated my experience with AutoNation.

Great Dealership. Everyone was very professional and easy to work with.

The Sales Manager Tim, and Sales Consultant, John, were great! The process was simple yet thorough. Very enjoyable sales experience.

Irvine Auto Nation is efficient and fast. Took me only an hour to head home with my new Camry. Thank you David Kwon for your professional service and hospitality.

I am very impressed with this dealership. They are very informative and attentive to my needs when I bring my car in for repair. I didn't wish to wait for repairs to be completed. They took me home and picked me up when car was completed. It is my go to dealership.

Our Customer Care Consultant, Chris Cortez, was great on our recent Prius JOV recall appointment. Chris met me quickly, dispatched to a tech in minutes, and had us out the door in his 2 hour estimate. Please my compliments to Chris… and the technician who performed our work. Outstanding job!

I had an appt scheduled but arrived early. They had my car in and out in approx 40 minutes.

Been taking my past 2 Camry's here for service. Service department is great. Last visit was the 20k service. Went in without appointment and was driving out in an hour. I call that quick for a dealership. Everyone has been great to work with. The service manager even steps in to help write up cars when they're busy. That shows they are concerned about my time.

Good service, transportation, warranty

I bought 07 kia from here and it runs great. Milage is great! It's been well taken care of. The car only came with one key so they threw in another key with a fob free of charge. I'm still waiting for that appt. But other then that this place is great and i recommend it. Kayla helped me out she is awesome! Great personality, friendly and professional!

Karen Bambauer is the best.

Thank you AutoNation Toyota! Special thanks to Arnold, he did an excellent job helping us with the purchase of our new vehicle! Outstanding customer service throughout the process! Thank you Arnold Barrera.

Toyota customer service is nothing but excellent and I know whenever I stop by for any type of service, I know i'll be treated right by the staff. Keep up the good work.

Awesome facility and wonderful service staff. Terri Cole is my Service Sales Rep. and she is trustworthy beyond what I am use to dealing with in regards to any type of Sales and service. I will always go to Toyota Irvine while she is there!!!

Ask for Moe He is the best dealer

Awesome facility and wonderful service staff. Terri Cole is my Service Sales Rep. and she is trustworthy beyond what I am use to when dealing with any type of sales and service. I will always go to Toyota Irvine while she is there!!!

Wonderful service from the whole team!!! Thank you joe and Scott and of course their general manager that’s that was able to work his number just so that I could have my highlands se .

I've been going here for years, but it's starting to look pretty run down.

service is outstanding and they take good care of cars

I returned to AutoNation Toyota because my first experience buying a car was one of the best I have had purchasing a car. I was disappointed after negotiating the terms for a lease on a 2018 Corolla SE. Shawn Movahed was the sales associate that helped me on my first purchase and as result of that experience , I requested his assistance on finding the exact car that met my requirements at the price I required. I received a fair price for my trade-in and all the available discounts on the Corolla that I leased. I was then sent to the Finance Dept. That was the end of my GOOD Experience. I was mislead regarding the extended coverage and had to get the Director of Finance to reverse the coverage and credit my account. I will not buy another car from this dealer. I will continue to get my car serviced at this location. The service department is excellent .

Everyone was great friendly and very professional.

I bought a new car and made a trade in of my previous car. Everything is fine. My sales rep Sam has made sure everything is going smoothly. Stays in touch after the sale is completed.

Manny is the best, supper helpful best customer service thank you Manny for taking care of my cars when I take them in for there service your awesome! I Would definitely recommend my friends and family to auto nation Toyota Service ask for Manny & his team.

The team at Irvine Auto Nation are wonderful. My sales person Sam took great care of me. I got a very good deal and was in and out quickly. This is my fourth car that I have purchased from Irvine AN and the second from Sam.

Easy pleasant transaction.......

The positive: My finance person was helpful, friendly, and competent. My salesperson, Joe, was knowledgeable and personable but there was some frustration too. I got the car I wanted for a reasonable price and there was no haggling, with the exception of the my trade in. The reason why I didn't give 4 or 5 stars is because as I was about to get in my new car I was given only one Fob. There was zero mention that there was only one key until a couple of minutes before I got in my new car to drive home. This feels dishonest to me. There should have been full disclosure about that. I provided 3 keys with the car I traded in. I was told Fobs cost $400 but we could get it at their cost for $200. Also, it took 2 1/2 weeks to get this sorted out, when I was told I'd get a call in a couple of days. Having to buy an extra Fob was an added expense we were not expecting. Be aware and ask ahead of time. Also, the process took several hours. I wish it could have been more streamlined. The first part of the car buying experience and middle part was good, the end part and afterwards dealing with trying to get follow through to happen was frustrating and took more time. I do love our new car though. Just wish they were honest and upfront about only having one Fob.

I bought a 2019 Toyota Yaris this past weekend and it was a wonderful experience. I first went to Toyota in San Juan Capistrano and didn’t have a good experience with the salesmen. When arriving to Toyota in Irvine, Shawn helped me find the right car without pushing anything onto me. Shawn was very nice and super helpful. The process was fairly quick. Overall, the customer service was great and I’m in love with my new car!

No pressure from dealer. Service very professional. Drop off and pick up available. Still have to determine the fix is okay as time goes. Too early to judge.

The service was fast and great. I think I was offered a fair deal. I love my new vehicle. Our sales guy gave us a very good explanation on what to expect and how to take advantage of the vehicle features. Our finance guy Don was awesome offering and explaining everything in regard to the loan payment and extra offers.

My experience at AutoNation Toyota Irvine on March 9, 2019 was very enjoyable. John was knowledgable about the different Toyota Camry Hybrid models and helped me find the option that best suited my needs. Tim was excellent in finding a price that fit my budget. Kim was really helpful with finding the right Toyota Care package. I definitely recommend going to this dealership if you are in the market for a car!

My Service Manager, Terry Cole, is the best. She’s professional, knowledgeable and gets the job done.

Generally, the service was fine. My other car is an Audi and the major differences I see are the following: 1) Toyota always tries to upsell 2) the cashier process at Toyota takes forever Everytime! Perhaps it’s because they have all this paperwork that has to be organized and staples. Audi is all virtual. So while Toyota is fine, it definitely feels much lower market and less professional than Audi Mission Viejo

Manny is our go to guy for our vehicles and appreciate his assistance. He always let's us know what we need to get done and what our options are before making a final decision.

My car buying experience was a good one. Jonathan was friendly, helpful and gave me a good number on my trade-in. My wife likes her new car, keep up the good work!

Had my car for oilchange and tire rotation. Smooth, professional service.

deals were pricy. not what i was looking for. but it was ok for the most part

Elaine helped me with the service for my Toyota Tundra. She was very friendly & professional. The work done on my truck was completed in a the time frame which was quoted to me. I appreciate that very much. I will return to this location for future service needs. Thank You Maria

Great Customer Care, You will get a deal at the end of the day. Perfect. Customer Service.

took to long to get approve

Kyle always takes great care of me at Irvine Toyota, He has a excellent customer focus attitude that shows in his work. Thank you for talking great care of our service needs.

The qualification process was long. being in the finance department the young man who treated me very kind. But you have to be careful because without explanation he add $ 897 without my -authorization purchase to return the purchase in 5 days.He did not explain it to me and I did not find out until a few days later, it was too late to claim a refund. So beware of unauthorized packages in your purchase.

Great place every one here was very helpful Rene Wolfe was my sales guy and he was awesome every time I call he answers my question or it he doesn?t know he gets it for me the hole proses was amazing easy and fun couldn?t ask for a better experience

Great,fast service.

Great service experience would highly recommend bringing your car here

Excellent

This was our first visit to Auto Nation Toyota Irvine and we were very pleased with the results. Manny, our service rep. was fantastic...very helpful and personable. The facility is quite impressive and the service was done quickly. Manny was kind enough to give us a couple of discounts on the cost which was greatly appreciated. We will definitely bring our Prius to Toyota Irvine from now on.

Great Service from Chris C in the Service Dept! Straight up, no bs. I will be bringing all my cars back here for service from now on! If you need your car serviced, hit him up and we will take good care of you.

Terri is alway the consumat professional. She is thorough and detailed in explaining what our truck needs. This is the 2nd vehicle we have had services done there and she will continue to be our go to with all future Toyota products!

She was so kind. When we return we'll ask her. Thank you Kayla.

Terri is alway the consumat professional. She is thorough and detailed in explaining what our truck needs. This is the 2nd vehicle we have had services done there and she will continue to be our go to with all future Toyota products!

Nazeem was a pleasure to work with. He was extremely friendly, personable and professional. The dealership gave me a fair deal and the whole experience went very smoothly

Excellent in Service and very friendly specially my Service Advisor Tom. I want to thank you for giving me a good Advice in regards to my Prius tires condition and concern. I’ll see you soon.

Toyota should have a recall on this poorly engineered part that has consistently failed and required replacement. However, not the fault of the service department. Service Manager. Tom, kept me informed. Only did repairs I Authorized and did not try to pressure me for other services. Car was ready when promised. No more knocking noises when steering.

Very efficient and knowledgeable staff. Wait time was reasonable.

I came to AutoNation Toyota of Irvine for a simple 5k maintenance. This is my first and probably my last time using AutoNation Toyota of Irvine. My reservation was at 8:45 am. Dropped off my car with the service adviser and given a wait time of 1.5 hours. It wasn't until 2 hours of waiting that I was informed that my job ticket didn't print because the printer was "broken" so my car wasn't service at all. I had to wait another hour before my car was finished. My thought was...what were their service techs doing for two hours? The only reason why I chose this location was of the location. I will probably drive the extra 10 mins to Toyota of Tustin to save 2 hours.

Our first experience at Auto Nation Toyota was very pleasant. We arrived at our set appointment and greeted my our customer representative, Elaine. She was very pleasant and helpful in understanding our issues. Advised us of how long it would take and the approx. cost. We were offered a shuttle to take us home or to a nearby shopping mall. We waited at the shopping mall and were advised by phone of some of the other issues with the car. We directed Elaine as to what items we wanted fixed and without any additional pressure, she complied. We were called when the car was ready and were shortly picked up by the van and taken back to the dealership. A very pleasant experience and I would recommend AutoNation Toyota to whomever needs the services of the dealer.

I had a 35,000 mile check and a safety recall remedy completed. My appointment was handled by my favorite agent Terry Cole, who is always so professional and friendly.

Bought a new to me used car, noticed on the way home there was a small rock chip on the windshield. No big deal I thought; Called up the dealership spoke to my sales rep Tom. He said he’d talk to his manager about it and asked for pictures. I took them and sent them to him very promptly. I waited two weeks for a reply and received this from Tom. Also Chad was my finance guy there and seemed like a nice guy, he got me to buy the warranty claiming it was such a good deal. They offered me their employee discount price on the warranty and I still couldn’t afford it. They said that was the lowest they’ll go... I waited a few minutes and would you look at that they took $800 off the warranty price. When I later asked Tom to speak to Chad about the warranty and coverage on the windshield that was chipped before purchase and said “I did not opt for windshield insurance” yet Chad never even offered that, he only offered the 3 year 36k mike warranty. That he kept repeating “covered everything bumper to bumper except tires and pads” I felt confident buying from this dealer as they are a franchise of Toyota. I was confident that at a Toyota backed dealership I wouldn’t run into problems like this similar to some BS sketchy dealership. AutoNation Toyota of Irvine only cares about their customer service until they get you to sign the check. If you’re going to buy a Toyota, don’t go to this franchise, just go directly to Toyota of Orange. Prices are better and it’s a direct dealership from Toyota. Bought our previous car from Toyota of Orange and such a better experience. PS: They “lost” the second key to the car and have now texted me they have found it.

Ron was a great help!

Call the General Manager... what a joke. For a 3 week period I left 2 voice mails and sent an email to Steven Smith and neither him nor anyone else have contacted me. Just solidifies my decision to never buy from AutoNation again or take my car in for service. I'm extremely disappointed! Still... nothing has been resolved. In fact they try to put the blame entirely on me. I have NEVER felt more conned, belittled and patronized in my LIFE! If you are a single woman DON"T purchase a car from AutoNation and DON"T buy a newer TOYOTA RAV4 unless you want to be replacing your front brakes every 15K miles... because according to many people at Toyota IT IS TYPICAL OF THE TOYOTA RAV4 TO WEAR OUT THE FRONT BRAKE PADS AT 15K MILES!!!" I CANNOT wait to trade this car in next weekend to get a more mechanically reliable car! I will NEVER buy a car from this dealership again and will be telling my friends and family not to do the same! Thank you AutoNation Toyota of Irvine for making my first brand new buying experience a NIGHTMARE!

If you’re a Military Service Member and are thinking of buying a vehicle from these guys make sure it’s a good deal and you have your own financing. Online, these guys advertised options that my vehicle did not have and offered interest rates that they had no intention of honoring once I got to the dealership. In my case, I drove 62 miles from Los Angeles on a Friday and it took me 2.5 hours to get there. I invested my time driving to the dealership and the dealership used this to push their terribly high APR. As for my Silverado 2500HD…The sunroof doesn’t work and I replaced the thermostats because the motor wasn’t heating up to the right temperature which caused the heater to not blow hot air. My brake pedal was squeaking so I decided to shoot some lubricant at the joint and noticed the hydrobooster was leaking and I had to replace it. All the shocks had to be replaced, purchased a spare key and fob, and I changed the fuel filter since there was no documentation of it being changed. Even though the CarFax said the dealer installed running boards, I had to purchase and install running boards as well. I understand it’s a used truck and I bought it “As-IS”, as John and Tim kept saying to me but if you aren’t a mechanic and you are considering buying a used vehicle from these guys, I would stay far away. Listen to me Brother’s-In-Arms, the salesman, the desk manager, and finance are shady. While I was in finance, I had to sign off on the Carfax which was stating AutoNation Toyota Irvine installed running boards. I told the finance guy that my truck didn’t have running boards. The store manager came into the office and said CarFax made a mistake and that it should have said “taken off running boards.” There were many inconsistencies with this dealership. If you have as much patience, love for Chevy Trucks, and stupidity as I do then by all means check them out. If you want to be treated with dignity and respect stay away from this dealership. If your salesman is John and Tim is desking your deal get ready to experience the slimy underbelly of car sales. Veterans, don’t let their website fool you with smiling Soldiers shaking the hands of their salesman and driving off in a brand new car. These guys will hem you up in an outrageously high interest rate and tell you your credit is “Alright” when you really have “Excellent” credit. If they came at me with 14.99% interest when I had 775 credit score imagine if it was 680. They would push 22% or 30% APR. The employee handling my car loan at my credit union worked on loans for 15+ years and never seen an interest rate that high. This dealership saw me in my work clothes and boots and old truck and pushed their terms and threatened to sell the truck to someone else if I didn’t agree to their terms. My salesman who would rather lose his sale than work with the rate which was being pushed by Tim, the desk man. This was my awful experience with AutoNation Toyota Irvine on 9101 Research Drive in Irvine, California.

If you’re a Military Service Member and are thinking of buying a vehicle from these guys make sure it’s a good deal and you have your own financing. Online, these guys advertised options that my vehicle did not have and offered interest rates that they had no intention of honoring once I got to the dealership. In my case, I drove 62 miles from Los Angeles on a Friday and it took me 2.5 hours to get there. I invested my time driving to the dealership and the dealership used this to push their terribly high APR. As for my Silverado 2500HD…The sunroof doesn’t work and I replaced the thermostats because the motor wasn’t heating up to the right temperature which caused the heater to not blow hot air. My brake pedal was squeaking so I decided to shoot some lubricant at the joint and noticed the hydrobooster was leaking and I had to replace it. All the shocks had to be replaced, purchased a spare key and fob, and I changed the fuel filter since there was no documentation of it being changed. Even though the CarFax said the dealer installed running boards, I had to purchase and install running boards as well. I understand it’s a used truck and I bought it “As-IS”, as John and Tim kept saying to me but if you aren’t a mechanic and you are considering buying a used vehicle from these guys, I would stay far away. Listen to me Brother’s-In-Arms, the salesman, the desk manager, and finance are shady. While I was in finance, I had to sign off on the Carfax which was stating AutoNation Toyota Irvine installed running boards. I told the finance guy that my truck didn’t have running boards. The store manager came into the office and said CarFax made a mistake and that it should have said “taken off running boards.” There were many inconsistencies with this dealership. If you have as much patience, love for Chevy Trucks, and stupidity as I do then by all means check them out. If you want to be treated with dignity and respect stay away from this dealership. If your salesman is John and Tim is desking your deal get ready to experience the slimy underbelly of car sales. Veterans, don’t let their website fool you with smiling Soldiers shaking the hands of their salesman and driving off in a brand new car. These guys will hem you up in an outrageously high interest rate and tell you your credit is “Alright” when you really have “Excellent” credit. If they came at me with 14.99% interest when I had 775 credit score imagine if it was 680. They would push 22% or 30% APR. The employee handling my car loan at my credit union had worked on loans for 15+ years and never seen an interest rate that high. This dealership saw me in my work clothes and boots and old truck and pushed their terms and threatened to sell the truck to someone else if I didn’t agree to their terms. My salesman who would rather lose his sale than work with the rate which was being pushed by Tim, the desk man. This was my awful experience with AutoNation Toyota Irvine on 9101 Research Drive in Irvine, California.

While things are great for awhile service times have increased to 3-4 hours for very simple tasks like basic diagnostics and oil changes. If you are like me and like to service you car where you buy it, then pick another place.

Customer service experience was great!

I purchased my 4runner in 2016 from AutoNation Irvine, and have returned for every service. I travel from Diamond Bar over 30 miles away, even though there are Dealers much closer. From the sales to the service departments, everyone is courteous and there ability to stay on schedule is impeccable. Manny in the service bay is awesome, never allowing distractions to interfere with the customer interaction. He addresses all issues and finds a way to get them completed in such a speedy manner, that I have yet to be caught late and driving back in commuter traffic! This is my second 4runner. A '99 with 350,000 miles and still going strong. The car speaks for itself, but, service varies from dealership to dealership, and AutoNation is the best! I won't trust my car any place else! Thank you!

Before coming into the dealership with my fiancée, I did my research online, looking at many dealerships for the car that was right for me. I had made up my mind to get a 2019 Toyota Prius Prime Premium in Magnetic Gray Metallic, and after searching every dealership in about 60 miles, AutoNation Toyota Irvine had exactly what I was looking for. The sales associate Nazem was very kind, friendly and welcoming to both of us. Very knowledgeable about the car we were interested in, and was very thorough on going over all the features the car had to offer. Nazem let us know of other trims, and options that are available, but was never, ever too pushy or trying to give us a hard sell. Before leaving the dealership Nazem made sure to go over a lot of the important features of the car again, and let us know that if we had any questions, that we could email him at anytime, which I did take him up on and he was very prompt in replying and answering any questions I had. All in all, it was a very enjoyable experiencing and not as nerve-wracking as I was expecting. My fiancée will also be looking for a new car in a year or so and we expect we'll come back to AutoNation Toyota Irvine at that time as well.

Before coming into the dealership with my fiancée, I did my research online, looking at many dealerships for the car that was right for me. I had made up my mind to get a 2019 Toyota Prius Prime Premium in Magnetic Gray Metallic, and after searching every dealership in about 60 miles, AutoNation Toyota Irvine had exactly what I was looking for. The sales associate Nazem was very kind, friendly and welcoming to both of us. Very knowledgeable about the car we were interested in, and was very thorough on going over all the features the car had to offer. Nazem let us know of other trims, and options that are available, but was never, ever too pushy or trying to give us a hard sell. Before leaving the dealership Nazem made sure to go over a lot of the important features of the car again, and let us know that if we had any questions, that we could email him at anytime, which I did take him up on and he was very prompt in replying and answering any questions I had. All in all, it was a very enjoyable experiencing and not as nerve-wracking as I was expecting. My fiancée will also be looking for a new car in a year or so and we expect we'll come back to AutoNation Toyota Irvine at that time as well.

Sales representative Kayla Davis was amazing and made the process very easy! She demonstrated great interpersonal skills and communication throughout the entire process. She made sure to listen to our concerns. I never felt pressure to make a decision and I appreciate that. She was very knowledgeable in all aspects. I would highly recommend future buyers to AutoNation Toyota and Kayla for her above and beyond customer service!

My friends and I walked into AutoNation Toyota after having a bad experience at a previous dealership 30 min prior. We were met by Kayla Davis sales rep. Kayla had a great positive attitude throughout the entire process, she was knowledgeable and not once did I feel pressure to make a deal. Unlike the other dealership, Kayla listened to my concerns and worked with my budget to get the deal done. Her interpersonal skills and humor made us feel at home and it felt like we had known her for years. I will definitely recommend both Kayla and AutoNation to anybody looking to buy a car.

I took my Prius in ten days ago to fix the hybrid recall issue. The actual repair work took about 90 minutes while I waited in the lounge. No complaint there. The problem is the initial check-in for service. It was a busy afternoon, I would agree, and also a fairly cold and windy day (by CA standard). Even with an appointment, I had to wait almost 40 minutes in the fairly open area (like a hangar with the two gigantic doors opened at both ends, and they asked you to stay with your car) before someone came to take my name and key. I told him what service I needed, so the check-in process took less than one minute. So why ask customers to wait so long for no good reason ? Where was the service manager ? With a long line of customers waiting, he could have just asked even a clerk (without technical car knowledge) to process those with appointments and known problems to be fixed. Just take our names and keys, and there should be no or minimal wait, even on a busy day. Service is very much lacking, in this situation.

Friendly, professional service. I hadn’t planned on purchasing a vehicle that day as I was on my second round with dealers. This dealership was the only one who offered a good deal on an upgrade for what I was looking for originally. Good service package too.

Joe was very helpful very satisfied with my new 2019 Toyota Corolla!

I was helped by Manny Moreno of AutoNation Toyota Irvine when I drove in their service center with my Toyota corolla 2010. Manny is very courteous and most importantly honest about all the issues going on with your vehicle. Basically, after the inspection it turned out that my Corolla had problems with fuel injection, timing chain, tires etc. Manny basically pointed out which repairs are urgent and need to be done ASAP and which I could live with for next few months. Best part is he price matched to a local competitor. Also, they have a nice waitinig area and have courtesy shuttles but most of the customers were getting their cars fixed pretty fast so the wait times are not crazy.

The service was great! The people there are efficient and friendly and did the update on my car in a timely fashion. They also offered me a courtesy car wash so my car was sparkling clean afterwards. I will return to them for any repairs necessary, but since this is a Toyota Corolla we’re talking about, I don’t anticipate any besides maintenance! I’ve driven a Corolla most of my life and had very few problems! Thank you Auto Nation Toyota!

Thanks Manny for helping us with our van. Great service.

Rep an aggressive up seller of unnecessary work. Din?t Let yourself be pressured. Ask questions. Expect good and helpful information. If you?re unsure, reschedule and in the interim, find out what you need to know to make an informed decision. Better yet, try to find a reputable mechanic for the basics that do not require dealership work.

I had an excellent experience and the car was serviced quickly and efficiently in about an hour. I commend Joe Schulte for all his help and in providing professional and excellent service.

Just bought a new 2019 Prius. The e-commerce sales person Jonathan Yiao was professional, efficient, and friendly. It was the best car buying experience that I have ever had. Great Job!

Very pleasant experience and it’s good to know what need to be serviced it next time

Took an 03 Corolla in for service. They fixed a couple safety recalls, changed the oil and did a basic service inspection. All good. I bought this car because they always got great mark's for longevity, no complaints so far. Car runs as good as when I purchased it.

good service and they take care the customer very well but they need to improve at The service waiting room

Had a bad experience with buying a used car. Service was bad

My wife and I had been hunting for a car on CARFAX for a bit and Autonation Toyota Irvine had the car I was interested in. I requested a test drive. Kayla Davis contacted me and we set up a time to come down and see the car. Their lot is huge, you can't miss it coming off the freeway, and the showroom is beautiful. After the test drive, I knew it was THE car right away. Kayla made the process of making such a large purchase fun and easy. She was honest and there was no haggling of the price. We were laughing a lot while signing paperwork and it was such a great experience. I'd recommend her to anyone looking to buy a car. Thank you Kayla and Autonation Irvine!

Jo was a great sales associate. He was very helpful and informative with our car purchase.

Prompt thorough friendly

Manny the service writer was efficient and friendly. He got the car back to me sooner than he stated. We had a recall update performed on our Prius. As far as I know, everything seems to be fine.

Why have an appointment if you are still going to wait the same time as everyone else? Waited 2 hours even though I had an appt. Went for my 5000 miles first service checkup. Should not have been two hours for that.

Just had my Prius serviced, and I was lucky enough to have Steve help me out. Truly one of the nicest servicemen I’ve ever had the privilege of working with. Steve made the process painless, and was just SO INCREDIBLY SWEET. Thank you for your help Steve!! I’ll defintely be back and I hope I get be pleasure of having you help me out again. :)

Quick easy and professional. We loved our experience.

Elaine provided exceptional service. She was nice and explained to me what needed to be done on my car.

Reza, service advisor, helped me with my vehicle when I got a warning light which I thought was regarding my brake system. Turns out it was something minor fortunately. Reza was so professional, courteous, and nice! I so appreciate his help and I wholeheartedly recommend this dealer. Thank you so much!!!

Reza, in service was great. Only suggestion would be to refurbish chair cushions at tables by coffee maker, very stained and unsightly.

Went there today to buy a car and it was a great experience. Trevor Morgan, was the man, helped me find a car and pay structure that fit my budget. Mike in financing is some sort of financial wizard he worked everything out and made sure I knew all my options, definitely will do business with this dealership for a while.

Reza is awesome Toyota of Irvine should not loose this man great service and punctual as always.

Excellent service Steve was very nice explained to me every thing to be done

It wasn't the car we were looking for but it was the perfect car for us. Jennifer was super patient and let us do multiple test drives. At the end of a very long day I went home with a really good car and a really good deal! I also want to mention how nice it was working with Harpreet Singh as well. :) I don't buy cars often but I hope that when I buy another one (years from now) it will be from Auto Nation.

The service is great there!

It was an easy service and the service rep. Was very polite n knowledgeable

AutoNation Toyota Irvine - especially Joe Nucum - was AMAZING! They made the buying experience a breeze! Highly recommend Joe and his team!

The staff have all been pleasant and informative. Technicians do a good job. Pricing is competitive. I don’t feel like I’m being taken advantage of. The waiting area is large and comfortable. I only wish they would be to do a better job at estimating the service time. My last service was supposed to be 2 hours or less. It took 3 hours.

Good greetings, great customer service, excellent location, good deals, friendly and professionals. Some issues with my SUV at the moment off purchase only. Not solved. Received only one key, i spectated 2.

I had a flat tire on the freeway, and this was closest dealer. Elaine Usdin was very helpful in providing excellent customer service and new tire recommendation.

Dealership is good. Salesperson has no interest in us or seeking the car except that Car sold it self. We were there for nearly 5 hours and was not even asked for glass of water. Finance person was very good and when we were given keys, one key was missing, car was not cleaned inside, license plate not on and were told by salesperson that he did not have screwdriver to put it on. Pathetic experience that day. Did complain to Manager next day when same person told us that he could not guarantee a loaner for repair that required car be dropped off for a day and we live 50 miles away. Finally their sales manager helped us and we did not have to deal with this salesperson. I don’t want to name him but their manager knows who I am talking about. I would recommend this dealership without that perticilar salesperson.

Salesman Olmo Flores was wonderful to work with in buying a 2019 Toyota Hilander. He patiently answered my questions and responded promptly to my emails. The Hilander arrived on the date promised with all the options and accessories I requested. Upon pick up, Olmo explained all the features of the car and helped set up connections and devices. Kim Costello was a joy to work with. She was personable and thorough as she reviewed financial details of the purchase. I greatly enjoyed working with a woman in the finance department. In all the car purchases I have made through the years, I have not had such a seamless, no pressure, positive experience as this. I highly recommend Autonation Toyota Irvine for excellent service.

Jo nacum satisfying help for the car his best accommodating for everything, mr. Leon mnger. For financial dept. gave good apr deal to the car salute Toyota Irvine

Wonderful staff, Eric was great and extremely helpful. Very competitive deals.

steven is great! I have my car finished service within a hour

I needed to take in my car because of a recall on my airbags, and I’m so glad I went to Auto Nation Toyota! Immediately when I pulled in for service, I was approached and helped out by a woman named Elaine. Elaine is the main reason I will be coming back for all my car service needs! She was kind, informative, and communicated the recall process every step of the way. I felt completely at ease thanks to Elaine taking care of me- she displays excellent customer service! Thank you Elaine!

Had a very good experience servicing my Camry here with Reza.

They did recall service and made sure they had the parts before scheduling and appt. Provided shuttle service even though I was outside the area. Kept me updated on the services being completed.

On my most recent visit I worked with a new service representative, Elaine Usdin, and had another satisfying experience. From the courtesy shuttle to the interaction with the service representative and finally the actual service performed on my vehicle I was again satisfied with Autonation’s work.

I have had my Toyota vehicles serviced at this location for 10 plus years. Each time I go I am reminded why I get my vehicles serviced here. From the shuttle service to the friendliness and Courtesy of all the support personnel I feel the total experience continues. On my most recent visit a new service representative, Elaine Usdin, continued with the competent service history.

No hassle and fair service. My car is running like it is brand new. I appreciate how friendly the service technician and manager were. They did everything to provide what I was looking for.

My purchase was a gift to me on my 52nd birthday by my ex-wife! Between exploring finance options due to my zero credit and a suitable vehicleit was a lengthy 5hr + process, that seemed tedious. All said and done, I commend the diligence and efforts of the sales, finance team. Thanks

I got a really crazy deal on my brand new Highlander 2019, Thank you AutoNation Toyota Irvine and most important person my sales associate “LEKE”. He helped us to find the perfect choice of SUV for my family. Highly recommend LEKE when you guys go there ask for him, he is very knowledgeable and very helpful.

Longest, slowest car buying process of my life.

I had a great experience. I decided to purchase a 4x4 at the last minute and found my new vehicle online with ease. Made one phone cal and spoke with Brian, he told me the truck was on the property. I drove down met up with him, one test drive and 3 hrs later after a little expected paperwork to fill out I was driving off in my new 4x4 truck. I spent a little more time going over the extended warranty options that they have available. It was worth spending the extra time with the finance rep. I enjoyed the coffee service station and the big screen tv to watch a little football while I waited.

Went in to have recall of defective air bags repaired. They finished in less time than quoted. Pretty painless. Since they disconnected battery had to reset clock, but no issues I could complain about.

Everything was good at the dealership. No problems to report.

great services and friendly staff

Great, when buying the car, terrible, when trying to get info from finance dept.

Got a great car for a great price. No pressure. Nazem made sure that I got the exact car that I wanted.

Not the expectations I was hoping for. I would have thought it would have been much better

Alan is the best in the service department. He is the only reason I can my car repaired there!

Going into buying a car, everyone warned me that going into a dealership was "the worst!" and that I should avoid it at all costs. I was very pleasantly surprised when it was the quickest and easiest service that I have ever had regarding cars. Everyone was extremely helpful, knowledgeable and pleasant. I did't feel pressured into buying anything I didn't want, they showed me options that were actually relevant and overall the process was quick and painless Huge shout out to Tom, who was amazing from the beginning of the process to the end. He always followed up in a timely manner, answered all of my (I'm sure ridiculous) questions, gave me good advice and even helped me hook up my blue tooth settings before driving away. I also want to thank Harpreet, who helped with all the financing and kept the process light, warm, and actually enjoyable (which is near impossible when dealing with money and signing a million forms). Overall, very impressed with the staff and a very streamlined process. Thank you everyone! I LOVE my new car.

This dealer really cares about the customer and it shows by the way they take care of you every step. Highly recommend Irvine Toyota!

So far every thing is fine, Need more flexibility in warranty field. This is the reason we are approaching to dear for buying used car.

Great customer service and efficiency.

I had a very bad experience with another dealership in LA and almost gave up on buying the car I wanted. AutoNation in Irvine was awesome. Not only did they have the car I wanted but they stayed until well after hours to make sure everything was taken care of. Very knowledgeable and friendly. Highly recommend Seann!

Shawn Movahed and Nazem Youssef were excellent sales associates. They made sure all my questions were answered. I drove 76 miles to this dealership because they were only dealerships that had the model I was looking for. They did not disappoint me at all. Nazem ensured me my car would be there.

Joel was a great help and was extremely efficient and effective with my time! Thanks a lot Joel!!

I was there because I had problem with my breaks Which first I went to south coast Toyota which I always buy my cars and deal with them. I was sooo disappointed because after 13000 mils my breaks was worn out. As I told them they said it’s not under the warranty it’s part of the wear and tear! The answe got my upset because that was not my first time buying Toyota and I’m not new driver. I ask to talk to the manager he said the best he could do to give me 15% off the repair. Which wasn’t a big deal for me since I was just driving the car for 14 month and bought a new car to not bothering with the repair. I had 10% off coupon anyway. I ask to talk to the general manager which was more disappointing he was saying “I’m wanted to be a hiro and give you the 15% but they already did! “That was the best we can do for you. I told him as general manager you have more power he was telling me that Toyota and repair department are 2 different company and he has to talk to them and will call me back the next day which he never did I called him the next day left him message he never returned my call then called the day after got his answering machine didn’t want to leave a message called back again and ask to talk to him finally got hold of him he basically said sorry couldn’t do anything I already got price of $120 to change my breaks with private auto repair but didn’t want to take the risks and give it to them. I told the general manager the most I can afford to spend is $150 he said that wouldn’t even pay for the breaks I said I will buy the breaks and bring it over, which he didn’t agree with. I left very disappointed and told myself never buy Toyota any more after buying 2 cars that’s the way they deal with the clients!! Since I was so disappointed I didn’t want to give them my money. I search for other Toyota service place and found the auto nation. I met with Manny ( Edmunds) he warmly greeted me ask me questions and told him the story and how disappointed I was that I wouldn’t not buy Toyota any more. He went above and beyond to satisfy me even though I didn’t buy my car there. Toyota got me back as client just because of Manny and his supervisor. I really appreciate you friendliness and customers service south coast Toyota needs to use you as exsampl.

Everybody at AutoNation Toyota Irvine were very helpful. I have bought many cars but this was the best experience I’ve ever had buying a new car. Everything went smoothly working with Abe Zraiqi through out the whole buying experience and deal. He also emailed me to make sure I was happy with my new car. Richard Ravenstine

I'm always well treated at Toyota of Irvine and my service technician is one of the best. Terri Cole always knows who I am and is up front and honest about any and all services and repairs. More should emulate her good work ethics and commitment to the customer. Thank you for always being up front and honest about all the repairs and recalls.

We purchased a new RAV4 and AutoNation did not treat us as a potential buyer but instead like we were a friend of the family. Everyone we dealt with during the process were friendly, helpful and extremely professional. This was the easiest car purchase we've ever done!

Horrible management service. Financial manager Kim and branch manager Mack trying to raise the price on a purchase!!!

took time off from work to buy a lexus. I drove from ventura county to pick up the car. I was emailed the price out the door and had it approve by my credit union. when I got there it took 5 hours of back and forward for a deal that was already done. when the final paperwork was ready to be signed the price was higher than the out door agreement when the obvious was pointed out and proof was presented management became disrespectful and arrogant. this dealership is a piece of poop. Kim and Mack are some of the most arrogant, unprofessional and unethical managers in the world. I'm glad I dodged this crap of deal the price you see is the price you pay my butt

I can't believe they are still in business. This is the worst company I have ever dealt with. I have left over 5 messages and chatted with two people and 2 weeks later I am still waiting for anyone to return my call. I should have know right from the beginning when it took 12 hours minimum to complete the transaction and then they did it wrong and now they will NOT return a call to save my life. YOU WILL REGRET DOING BUSINESS WITH THIS DEALER. My intention was to buy 2 more vehicles there but now I will take my business elsewhere.

Andy was my sales associate, and he was AMAZING! He went above and beyond to make sure my needs and concerns were met. This was my first time buying/leasing a car and I cannot thank Andy enough for making the process smooth, efficient, and effortless. At no point did I feel pressure from Andy on closing the sale, which is something I value highly. He focused more on customer service, which goes a long way. When I had concerns about the final price he did everything he could to bring it down where I felt comfortable paying. I would HIGHlY recommend this place to a family/friend, and definitely go see Andy Vuong!

Everyone made us feel welcomed since the moment we walked in. Very professional, knowledgeable employees, not pushy. Would totally buy from you again, or recommend this dealer. Very thankful to Mostafa for his patience and excellent customer service, he is the best!

My sales agent, Mr. Ade Leke was of great help. I realize car salesmen don’t have a good reputation. But Mr. Leke did represent my best interest and concerns during my buying experience. I purchased a BMW X1, but returned it the next day. They have a 5 day, 250 mile ask no questions return policy. The ask no questions part is suspect. As I was asked by a number of people “why was I returning the car”. The return process was the most comfortable, they were slow to complete the paperwork. I have to say i did return the car on a Saturday. That being said, after 1.5-2.0 hours after arriving, it took 15 minutes to complete the process. I did return 2 days later and purchased a 2015 Lexus RX350, AWD. I very pleased with my car salesman and my purchase.

This dealership has very poor management. Had an issue in finance and called at least 10 times left several messages. Had to call non relevant departments to leave a message that went unanswered by party intended. Miscommunications regarding being pre-approved by Capital One. Auto Nation is a dealership on the list of dealerships that accept this pre-approval. No one is knowledgeable on this finance process. Our credit was run 8 times, even after I asked that it only be run once because they are running it for Capital One only as we were pre-approved and rates were given on the Capital One auto search website! Finally Auto Nation cut out Capital One with a lower interest rate so they could take over the loan. Wonder if Capital One knows that this is going on... I could have skipped all the pre approval and maybe avoid the extra hard inquiries on my credit!

Called in 11/14/18 and was helped by Andy Vuong, who was very courteous and professional. Was able to schedule a test drive that same day and was informed of all the vehicle's features and technology in a very easy-to-understand manner. Ended up purchasing a new 2018 prius prime plus and was overall very satisfied with the service I received.

I worked with Arnold and he's a great kid. He was extremely helpful, very patient with us and got us what we wanted, which happened to be a used trade-in. We are very happy with the purchase at AutoNation Irvine. It was a much better experience than another local dealer and was on-par with our excellent CarMax experience. AutoNation made us feel valued. We also spoke with Mir the manager and he worked on the financing side got us the deal we wanted. The paperwork signing was good as well, but I still feel like I paid more for the warranty than I would have liked (90k mile and 72 month whichever is first). I did get them to knock off $500 off the warranty price, with my Costco discount, but I still think it was $500 too much. Even the "economy" warranty (which I pared down further) is a lot and that had many options higher than that. So, like any dealer, beware the warranty upsell. They also have lots of parts and costs right outside the signing window to show how much those repairs cost. It wasn't a high-pressure upsell, but one nonetheless. So one star off, for the warranty cost. Overall, I am well pleased with AutoNation Irvine. Great location, great facility inside, great hot chocolate and friendly people who will work with you. I hope the service will be good here, but I can take the vehicle to any AutoNation location.

The staff at Autonation is great. Never felt any pressure to buy the car. They answered all questions and were more than willing to address concerns I had.

Masood Naby was very helpful and very nice. Treated my family and I like if he was part of the family! Amazing.

Very Enjoyable Experience. The Tech was very good and the lounge area was sufficient for the time that was needed

I have been coming to this repair facility since 2001 when I purchased my first Prius. Terri is always professional, explaining what services I am getting that day and discussing what I should plan for in the future in plain language. My repairs and maintenance have always been done quickly and correctly. They have a clean and welcoming waiting room with WiFi and big TV. They offer rides to home or work and back. I now live 18 miles away and I believe it's worth the drive to come here.

Fast and efficient service, Elaine was very accomodating

Friendly and knowledgeable people. Kept me informed on the progress of my service.

Leke was very helpful with getting my new RAV 4.

Service is professional & completed within promised time-frame.

Great service & wonderful staff.

Great experience. Nazem was a great guy to work with and made the process easy. I purchased a used 4Runner that looks and feels almost new. Thanks again for an easy purchase.

Great service and nice staff

Came in to get my Prius 2017 serviced that I bought from this dealership. Was made aware of a recall and had the free service performed. Everything was done quickly and professionally. In addition I appreciated the car wash at the end.

great service, friendly, and honest

Found the truck I was looking for on Edmunds with a special price, which seemed too good to be true. Called them up and asked if the truck was still available and if the price was right. Not only was it right, but the final price ended up being less than the special. Went into the dealership where they had the truck waiting for me, test drove it and bought it that night. Super friendly and helpful staff, never once felt pressured or like I was being given the runaround.

Paul was very helpful

Everytime I come here they do a great job. Service is always fast, and everyone that works here is very nice and friendly. Manny helped me out on this visit and he was very helpful.

Had to wait 10 mins standing beside my vehicle before a service advisor could see me, and that was with an appointment. Good car service once I was seen.

Good quick customer service.

Nice and helpful people, I was in search of a pre owned vehicle and they were eager to help me.

The service dept. is easy to make appointments and the staff is very friendly.

They gave me a good deal along with providing best Customer Service especially by Faisal Kazimi. I highly recommend this dealership.

Kyle Maxwell does a great job in communicating with me on issues in my truck and is considerate and attentive on what is next best step. Very honest and not overbearing pushy to make sales but understands customers priorities and do connect in a personal level. Hence why I only go with him for years now because he cares about the over all performance of my vehicle for my safety as what only is required to get done knowing I will return for his advice due to his sincere honest opinion. Thank you Kyle!

Nazem Youssef, was my salesman. He was the best sales person I have ever had and I have bought a lot of cars in my 72 yrs of life. He man things so easy to understand and listen to everything I said. I was looking for a Rav 4 and he found the one I wanted and I am so satisfied with how everything went. I will recommend him to people and Autonation Irvine.

Andy was very helpful and was able to get me a great deal on the car that I wanted

Took my car in for regular 5000 mile check up. Was treated very well. Service was quick. In and out in under an hour.

Scott took the time to look at our option to buy a Prius Prime and explained Toyota, State and Federal rebates and when they might expire. He provided specific price quotes which were difficult to obtain from other dealers. When we purchased, there were no surprises in the price and he did a walk around and found a scratch we had missed and had it repaired before we took the car. He also provided information on a door molding strip option and walked us over to the parts department and service department for estimates.

Elaine Usain provided excellent service. I was very pleased with the experience.

Staff are friendly,, very nice people ang place,,

Teri is the very best service advisor Takes the best of care with me

The sales staff of Michael Escano and Tarrah Philpott are very easy to work with. They are professional, knowledgeable, friendly, and helpful. They explain all of the details of a purchase in easy to understand terms and go beyond service to make sure the customer understands everything about the purchase and the vehicle they are interested in. They made all aspects very clear and helped me make a great purchase, (even reserving the vehicle for me). The finance crew are also most professional and explain all the details, even for cash customers. The finance managers of Mike, Mike, and Mo do an outstanding job of explaining all of the technical paperwork involved in purchasing a vehicle in simple terms and negotiate terms and conditions to assist customer needs on an individual basis. Thank you all for making my purchase of my Tacoma simple and "pain free.

I recently bought a 2016 Kia Sorento from AutoNation. This was a certified pre-owned vehicle. A couple weeks after I bought it, I began to have issues. The rear trunk latch would not open and the car battery would not hold a charge. The car left me stranded with my family during a road trip. I had to seek help to get a jump start. My wife took the car back to AutoNation, but unfortunately, they said they could not do anything to help. They simply jump started the car and sent her away. In addition, they did not provide me with the wheel lock adapter required for the wheel locks. When I asked them for the lock adapter, they said they did not have one to give me. Lastly, the Retail Book Out Sheet on from AutoNation included a third row seat which did not come with the car. When I asked the salesman about it, he said it was a typo. I feel like I was cheated by them on this. This has been the worst car purchase ever. I will not buy from AutoNation again and would not recommend them to anyone. I have already removed the pink AutoNation license plate frames that came with the vehicle and threw them in the trash. I do not wish to advertise their name. Unhappy Customers, Ed & Claudia Saldana

It make me easy to buy the car if compare to others dealer.

Contacted AutoNation on the internet.Dealt with the salesman, Youssef,Nazem.He worked on getting me the exact car I wanted and at a great price.Everyone at the dealership was great.The Financing was 1.9%Nazem worked 112 days until he found the car I wanted.My wife and I agreed that it was fun and relaxed to buy a car from AutoNation Irvine.

polite and knowledgeable salespeople and a beautiful building

My maintenance light was on so I took it in. I was in and out in 1 hour. The lounge is amazing, with free coffee, TV, internet, and working desks with power plugs. I was actually working and didn't want to leave when the car was done! Getting spoiled here.

Ease of making an appointment, great attitude of the staff, quality of the work and their commitment to keeping me informed.

I just bought my 4runner from autonation! i was helped by Scott. He is very friendly and up front. He is very knowledgeable about the car industry. He never made me feel like i was inferior because of how little i could put down on a car. He never pressured me. I felt very good about myself and what i was purchasing. I will call him for anything else i ever need. Also Don helped me when we went through the financing. He is the coolest! He made me feel very comfortable and made the whole paperwork process and breeze. he was not pushy when it came to extended warranties. Scott and Don made the car buying experience a great one! They are the best at Auto Nation Toyota in Irvine. I really had the best experience with them. They deserve metals for being kind humans and for treating me like a human rather than just a sale. I was comfortable and felt great every step of the way. THANK YOU SCOTT AND DON!

User friendly and easy. Did not have a long wait and there were no surprises.

Need straight and honest pricing. Stop penny pinching and hire more people. Had to wait for over 4 hours to get car.

Quick & easy buying experience. Mr. Naby & Mr. Alsabbagh provided excellent service during the sales process. Finance Manager, Eric was also very easy to deal with.

Elaine was the best service writer. from our conversations on the phone setting up the appointment to the moment I drove my car away she was an excellent help. took care of all my worries and I appreciate it so much. Linda Gannon

I always get the best and most helpful service going to AutoNation. Manny goes above and beyond!

I recently bought a Toyota Prius from Auto Nation Irvine. I had used a car-pricing service online to find the best price for this model before coming to the showroom. At Auto Nation Irvine, this meant the sales person, Tom.H, had several cars ready for me to look at before I got there. And they even beat the estimated price that I was expecting!

The staff, specially Jonathan and Joseph are very professional. They explained everything very clear and easy to understand.

No lost time, courteous,knowledgeable and didn't push us. He didn't push us and answered all our questions. Unfortunately we didn't get a duplicate key and would like one in event we are locked out or lose the key. Thank you for the car, your service and the duplicate key

My husband bought for me my Prius at Auto Nation Toyota in Irvine. The service in this location is always excellent!!!!

Great experience working with Andy V! Easy to work with and patient working with me. Great to get pricing up front via email through Costco so we didn’t have to haggle and spend time bargaining.

I took my car in for my 10,000 mile free maintenance. The service rep was courteous, car was done on time, and was washed. Good experience.

Excellent Service

I went into AutoNation Toyota and asked their parts department to order dash clip p/n 90467-10203 and was told it was not a valid part number. I don't think much of AutoNation Toyota parts department as I was able to order this part on line from McGeorge Toyota.

Service was excellent and finished in a reasonable period of time.

The service was excellent, once I was able to be helped. I arrived at 10:15 and didn't get in to speak with a person until 10:55 because there were so many people bringing cars in. I had an appointment for 10:30 but that didn't seem to matter. Additionally, when I left I had to wait an unusual amount of time for my car.

Easy transaction. Fair pricing and minimum time completing purchase transaction. Our sales associate, Shawn, was friendly and efficient in getting the process completed in a timely manner. Cody the Finance coordinator was start forward and easy to work with.

Excellent, friendly service. Comfortable waiting room with desk space.

DO NOT TRUST THE WORD OF A SALESPERSON. They WILL tell you what you want to hear, tell you the price, and when you go to finance through them, you find out that what was in the the price of car is actually an ADD ON which is never mentioned until you go to financing. GOOD LUCK

Harpreet Singhe is the guy to go to. he is overwhelmingly nice and knows a lot about the cars on the lot. he made my sales experience very pleasurable

Awesome service, quick turnaround. Friendly staff.

Horrible, will not be going there again. Drove 3 hours to get a truck we saw on the website because we thought it was a great deal. When we went to finance we we charged over $1200 dollars for running boards that were not listed as an extra expense.They are not even listed on any paperwork I have , so no warranty also. Never asked to have them installed. Worst of all , I text my salesman and asked if there were any extra charges and he said no. Bad business

Excellent saleswomen Faten. I would recommend this place.

I understand we all make mistakes and learn from it. Me being with an inner lock in my vehicle. This dealership did a oil change for me before. But unfortunately I was turned away because I had a innerlock in my vehicle. The first representative of Toyota told me I had to stay with the vehicle. I could not that day so I decided to come back another day. The 2nd time I returned I plan to stay with my vehicle and was turned about because of the innerlock. This was getting frustrating knowing I requested a day off from work to come here. But knowing I was given 2 different answers really was unoriginal with there policy. Not only that but they also made a mistake with another vehicle 2017 Tacoma oil change they made a huge mistake not tightening the cap for the oil under the vehicle cause oil to spill on my home drive way also the drive way on the streets. Not very professional. Thank you for Toyota for long time services but we will be going else where for our services.

I'm no happy my 2016 toyota Tacoma my front brakes not cover and the warranty

service rep was thorough. car was ready and washed when promised

Just want to shout out a huge thanks to Scott Bui, my sales rep, who fought tooth and nail with their Buena Park location who wanted to use the car I was trying to get for a showroom model. Took a total of 3 days with Scott to secure my car. Used Costco Auto Buying Program. Moss Bros tried to rip me off on the same car! Here, I felt welcome. I didn't feel threatened or intimidated here at all! I was shocked! No pressure at all! Got exactly what I wanted, at the price I wanted, at the Costco Member price, at 2.9% APR as I qualified for, Grad Rebate, the whole 9 yards. Even got $1,100 more than KBB said my trade in was worth. I left a happy camper. Scott is the man. Even Eric the finance guy was pretty chill! Process did take a couple hours, but time flew by fast, as in between sit-downs with Scott and Eric, I got to walk the whole place and it really is a beautiful place to be at -- i've been to so many Toyota dealerships and none of them were this great looking! We went home with my brand new 2019 C-HR Limited in the new Blue Flame color last night, and a fat stack of business cards for friends and family for the future. I'll be back to see Scott and the AutoNation crew this week on my day off to go put all the extra goodies in my new car! BTW, its really a showstopper! I love it!! Attached photo from my Instagram.

Thomas Kolb is an excellent service personnel. He helped with my dashboard recall. He takes time to answer your questions, and follow up with a prompt service. He is really ready to help and he provides exceptional service.

The Sales Associate: Scott Bui and Trevor were extremely helpful and not pushy at all. They were a breathe of fresh air when it came to buying (which is exactly what I needed). I hate being forced into anything and never felt like Scott or Trevor were trying to force me. I bought on a Sunday, but it also turned out that the internet connection went down, so the time spent was a lot longer. Overall I walked away with what I needed and felt really appreciated by Scott, Trevor and their manager Tim.

Terri Cole us a shining star. She takes care of me and my car. Autonation Toyota and Terri Cole for life.

Service advisor Joe Schulte was very helpful with my problem.

Great service manager. Very accommodating and nice. Always ask for Dan.

Such a great experience, friendly, courteous, most helpful! I even enjoyed waitin.

I’ve had my car for year now and I will say that this dealership is very professional both in service and sales. In service, John Ma is my go-to. He’s very genuine and makes you feel taken care of. In sales, Stewart Rodell has been truly exceptional, going the extra mile long after the point of sale. I have gone to every single Toyota dealership in OC. None of them seem to compare in overall quality (service, organization, cleanliness) of this one.

Excellent sales and service. The service department personnel are thorough, courteous, and caring. Thank you to them and Toyota's Central offices for taking time to resolve an issue for us. This is why we are Toyota owners. Thanks again.

the service was excellent. There are very kind considerate and informative and their presentation. They answered all of my questions thoroughly and to my satisfaction. They would get a excellent recommendation from me to anybody that is looking to purchase a car made by Toyota.

I was received by Paul Liboon whom attended to my needs with great efficiency and experience. I will return to him for my auto needs, I think T-Irvine is lucky to have such an employee.

So Far Happy Woth The Work Performed

Chris Cortest is the man! Super knowledgeable and helpful! 10 our 10!

My service employee was very helpful courteous the waiting room was comfortable which made it easier to wait for my car to be serviced

it's local, friendly sales person Shawn, and Tim T ,they made the deal .

I purchased highlander limited from Irvine Auto Nation 4 days ago. Jonathan Yia my sales representative was very kind, friendly and knowledgeable. He showed us the detail applicable information on my car which is very helpful for the newcar owner.

Elaine was friendly and very helpful. We are very satisfied with the service on our car.

If you're buying from AutoNation in Irvine, Ca make sure you ask for Sam. He gives the best customer service in the industry. I went shopping around a bit for a new car and every dealer gave me the same issues: difficult, hiding fees, and tiresome negotiating. Not here! And especially not with Sam! He was cordial, transparent, and went through great lengths to make my purchase fair.

The service and experience overall were fantastic. Connected with Sandra after an internet search and all went smoothly from there. Thank you!

Another positive experience with Irvine Auto Nation. Alan Modessa. tech advised me on the work to be done & was perfomed in a timely manner. Kept me informed as to the status of the repair. Also, want to recognize GM Steve Smith for his attention to any questions, etc. the customers have & seems to have an open door policy, which all GM's don't have.

What a breath of fresh air! Both Brian and Jimmy took the BEST care of me and my daughter after being RIPPED off by a small dealership in Stanton, CA! I am beyond satisfied with the customer service and support they provided. Highly recommend!!

In and out in no time - great experience. Sales person and finance person were very helpful and attentive.

I bought a 2018 Toyota C-HR from Toyota Autonation on July 4th and it was the most pleasant car buying experience. Ask for Don Costilow (sales), he's great. I also want to mention Amir in finance. He really worked hard to get me into the car I wanted within my budget. Extremely happy with my car and the service at Autonation and would definitely recommend Don Costilow.

Paul is very helpful and explained clearly what need to be done this time and what expected to be done next check up.

If you're buying from AutoNation in Irvine, Ca make sure you ask for Sam. He gives the best customer service in the industry. I went shopping around a bit for a new car and every dealer gave me the same issues: difficult, hiding fees, and tiresome negotiating. Not here! And especially not with Sam! He was cordial, transparent, and went through great lengths to make my purchase fair.

Joe Schulte is my Service Advisor and is the best. My care gets the utmost care and so do I . I would recommend to anyone this experience on their Toyota. Joe is a tremendous asset to the company. Highly recommended!👍

Always nice getting service done at AN. This time I got, Service Writer, Joe. Outstanding staffer. Knowledgeable and pleasant. We discussed additional issues that I needed addressed and I was impressed with how much Joe knew about the advanced audio system in the Toyota Highlander.

Friendly and efficient service! They make service easy and stand behind what they do. I have always appreciated family Toyota!

Joel Avila was great! He addressed all of my concerns.

I trust my Toyota with Auto Nation! They keep my car going & don't charge me an arm and a leg....plus they don't make up things that my car doesn't need. A shout out to Terri, in the service department, She's GREAT! Thank you!

It was a good experience the staff Bern got back to me right away and showing concern to the car that I’m interested on. I would definitely recommend.

I cant remember when we haven't had a Toyota or gotten it any other place the Auto Nation Toyota. As for maintenance all of the cars have been done at this dealership. This last maintenance was the most expensive then any I have had. I know my poor car is 13 years old and is getting tired. It needed a water pump. When I go in I always ask for Terry. She has never had me or my do anything that had not been needed. No high pressure. Ask for her if you need maintenance.

Terrible customer service. Over charge for service. I was there for seven hours and 15 minutes for an oil change tire rotation and break job. Horrible experience

I always get great service...George O'Brien and Allan (service rep) have been taking care of me for years and have gone out of their way to help me. I am 86 years old and they both treat me with great respect. They are the best.

Worst car-buying experience of my life.They were going to close the deal, regardless.

Very helpful and enthusiastic to provide quality service.

I have been taking my 4-Runner here for years and always get great service. Chris Cortez is very knowledgeable and helpful!

The wait time was excessive on this service, but I can't really complain since it was at no cost to me, so I appreciate the company giving me this special, even if I didn't always feel so special. If the wait time was going to exceed the estimate, I think I should at least have been notified before I went up to the counter to try and find out why. This wasn't even a complete service so it should have been quick and it was a return call on a past visit where the problem, duly noted on my invoice, wasn't actually fixed. I think the actuality was that this fix was more complicated than they figured on, but I think they should have informed me of this, since I was on a strict timeline that day. Otherwise, I have generally enjoyed very good service from this company.

Exceptional service !!!! From starting to end. Luis and Nazem were beyond excellent!!!! I will definately do my future purchase and will refer friends to them .

Great service and great staff ELAIN USDIN.she gave me what i want to my corolla thanks

Excellent customer services . Will buy more new car from this dealer in the future

I leased a 2018 Camry SE and was treated very well. Kudos & high fives to Mack Alsabbagh, Sales Manager, Arthur Rostomyan, Finance Manager & Shawn Movahed, Sales/Leasing & Delivery Specialist. It was a 5 Star experience!

I love their services

Very pleased with service department. Diligent, courteous.

It was a great experience as usual, love the customer service at Auto Nation. Kyle Maxwell is great and I trust him, he listens to my concerns and takes care of my car no matter what time of the day it is. I know all I have to do is to call him.

I liked the facility and the overall atmosphere at the dealership. Kadijah was very nice. I almost fell in love with her. I appreciated her patience in taking the time to help me empty my trade in car, and to answer all the questions I had. I love the car, it's smooth, clean and quiet. Thank you AutoNation.

Great service. Nice customer lounge. Quiet and clean.

Service was fast and efficient. Waiting room was very clean.

I took my Prius in the have the sensor for my fuel gauge replaced, it was inconsistent. Elaine my service writer handled it from the moment I arrived till I liked it up and kept me informed in between.

I came in for an oil change / service and was promptly greeted by Kyle the process was smooth as it always is I waited on site for my service and my vehicle was completed as promised & right on time, the whole service staff is very friendly and courteous, thank you.

Great service. I was in and out in no time. Very friendly staff

I recently bought a 2018 Toyota Tacoma and I couldn’t be happier. Jason and his team are absolutely amazing. They really helped my wife and my dream of owning a truck a reality. All the team members really go above and beyond to help you. “KD” and Eric were very helpful finding us the right Tacoma to get into with the best deal. Arthur in the finance department helped us find the lowest interest rate possible. I know all this couldn’t have been possible without great leadership from the Manager Jason. My wife and I already decided the next vehicle is going to AutoNation Toyota.

We have been delighted with our service at AutoNation Toyota in Irvine. They are fast, thorough, and a joy to work with. We wouldn't ask for more! Our service coordinator, Reza, was particularly helpful.

Easy to have service done excellent on communication and respectful

Excellent service and quality. I’m a long time customer and would recommend the service department to anyone.

As always, our service representative was professional as well as the manager and all the service folks, consistently happy with our Toyota dealership. (So much so, we have been buying/servicing our cars there for many years now exclusively). Michael and Yolanda Rosandich, Mission Viejo.

My car was having troubles when I left work on a Saturday afternoon (Memorial Day weekend). I immediately drove to Toyota of Irvine. Mr. Alan M. (service manager) , to the rescue. They were open for business on this holiday weekend. He suggested a diagnostic test to discover the problem. He asked if I could wait for a few minutes. This was no problem for me. I went into the super clean, comfortable (even a Starbucks coffee machine, free for customers!) lounge. A few minutes later, Alan came in to inform me that they did not feel they could finish the tests in time. They provided my with a free loaner for the rest of the holiday weekend! So nice, no stress! Once they discovered the problem with my car, it was quickly taken care of. Alan and Toyota, you are amazing! Thank you for the super treatment!

Excellent service and the vehicle was washed as well

Best experience I've ever had buying a car. I highly recommend AutoNation Toyota.

Though the service garage appeared very busy when I arrived, the service went relatively fast. I appreciated the car wash as well. What happened to the donuts?

Sadly this could have been an EXCEPTIONAL experience. If you choose to purchase from this dealership, stay away from the online department. They coax you by any means necessary. Toyota is an amazing company and I am sad that they employ people with very low integrity and work ethics on their internet team. PLEASE DO NOT SPEAK WITH SANDRA HERNANDEZ! She lies and is very sneaky! She comes off as very eager to help even so far as giving you her person cell number, which only makes u feel more comfortable. However what I found out is, Toyota tracks all phone calls and emails! So she gives you her cell as to NOT be caught with her shady business dealings and lies! I’m so disappointed and shocked that Toyota has allowed this. It’s an amazing company and car. Unfortunately she is a horrible stain on the fabric of greatness that Toyota has built! The gentleman who ended up assisting me were TRUELY awesome, her employment there is a disservice to the HIGH STANDARD THAT TOYOTA is known for and the GREAT CUSTOMER SERVICE that was eventually provided to me by the gentleman that ended up helping me! I love my new corolla, and now it is my mission to see that Toyota does better, that they weed out the bad apples. As a consumer we deserve the highest quality and respect. Toyota can NOT continue to be great with people like Sandra Hernandez working there. I will make sure I go to the better business bureau and to the news channels as well! I would never want anyone to receive the treatment I did! Lies DO NOT SELL CARS, GREAT CUSTOMER SERVICE DOES!!!! Very disappointed and sad that my great experience was taken from me by someone with no INTEGRITY, someone who doesn’t even live up to the high standards that Toyota is known for! I truly wanted to give them the highest rating, but I CAN NOT after what she did!

DRIVING IS A KICK. LOVE THE EXTRAS AND THE ELECTRONIC GOODIES. EASY TO HANDLE, PRETTY TO LOOK AT, VERY PLEASED

Took around 35 mins from arrival to departure for toyotacare factory 20K service. Glad they didn't "recommend" anything extra that wasn't in the maintenance schedule!

I had the most amazing experience with purchase of my car. Very professional and easy car shopping in my entire life. Thank you auto nation Toyota specially Mr Raza and Mr Faisal. Thank you �

Amazing service! I have never had a better experience at a dealership before. Jimmy was great with finances and Tom was amazing in helping us pick the perfect car. They let us take our time. No pressure. No games. I walked out with exactly what I wanted paying less an expected. I couldn’t have asked for a better experience! Highly recommend Irvine a Toyato!

Thank you Mike Naby, Shawn in Financing and Leke for your service!! you guys seriously made it so fun and worry free!! Such a great product and Im sure the y just love there job. They treated us with the best service and helped us get into exactly the car we wanted!! Buy Toyota and Buy from this location!! I love owning my Toyota 4Runner

After going to RSM Toyota for my issue they kept my truck for 3 days and did not give me a rental car. RSM Toyato did nothing! Still had the issue a few days later. Took it to Auto Nation and they were the best! Gave me a rental car and put a whole new transmission in my truck at no charge under my warranty. Thanks!

I brought my 2014 FJ Cruiser in for an oil change and 35’000 mile inspection, Miguel was so helpful. My SUV oil change was quick, I was updated on any resent recalls and they even washed my car.

So found an advertised vehicle on THEIR own website and texted/emailed/phone with a rep and set up to view and go over the car. The next day went back on their website and the price went up $3000. I saved a copy of the sticker info from their website which clearly stated the price (by the way it was also at that price on various other car search engines). They claimed it was a typographical error...likely story! Guess I'm taking my business elsewhere.

RUDE RUDE RUDE!!!!!! The WORST customer service! As a customer I believe I have the right to ask for the best deal. After receiving not the best quote I've expected with the sales associate, I was about to leave the place. But as soon as I asked for the business card and was about to leave the place, the so called "manager" (MIR RAZA, I am unsure if this is his correct name, because he provided me with the wrong name) comes out of nowhere and starts yelling at my face that I need to get a common sense and get more intelligent. WHAT?!?! Who says that to a customer?! And what does common sense have to do anything with buying a car?! Don't I have the right to not buy a car? I asked for an apology but this guy clearly did not apologize. Instead, he told me to GET OUT if I'm not going to purchase a car. VERY RUDE. He is so far from being professional. I will never return to this place and even one star is too much for this place. WHO YELLS AT THE CUSTOMERS FOR GETTING INFORMATION BEFORE PURCHASING A CAR? I am very upset. I want a sincere apology from Mir Raza.

RUDE RUDE RUDE!!!!!! The WORST customer service! As a customer I believe I have the right to ask for the best deal. After receiving not the best quote I've expected with the sales associate, I was about to leave the place. But as soon as I asked for the business card and was about to leave the place, the so called "manager" (MIR RAZA, I am unsure if this is his correct name, because he provided me with the wrong name) comes out of nowhere and starts yelling at my face that I need to get a common sense and get more intelligent. WHAT?!?! Who says that to a customer?! And what does common sense have to do anything with buying a car?! Don't I have the right to not buy a car? I asked for an apology but this guy clearly did not apologize. Instead, he told me to GET OUT if I'm not going to purchase a car. VERY RUDE. He is so far from being professional. I will never return to this place and even one star is too much for this place. WHO YELLS AT THE CUSTOMERS FOR GETTING INFORMATION BEFORE PURCHASING A CAR? I am very upset. I want a sincere apology from Mir Raza.

My sister purchased a car from him 3 months ago and a great experience. So I set an appointment with Andy and he greeted me as i walked in. After purchasing the car, he showed all the functionality of what i can do. Great customer service.

Managed to get my car in a parking space before it died.. called AAA had it towed to Toyota auto nation in Irvine ca. (I purchased it there in 2005). Chris Cortez is my sons go to guy there. He took charge and I had my car back the next day, running like a charm. This happened late Friday and Saturday. Thank you Chris and Toyota. Janet Welch

Auto Nation has great service and great service reps! They have fixed problems with my car that independent service centers repeatedly couldn’t fix.

everything was easy and great, we went to get a car & trade in my old one, & it was smooth

Great, fast and friendly service, clean waiting room

Todd was a superstar and so was Lisa.....very service oriented

Mr. Harpreet Singh made this experience the best. He is knowledgeable, professional, and helpful. I will never go anywhere else to make my car purchases. Every individual I encountered could have not been more accommodating. Do not even think about going anywhere else.

Came in for my one year complimentary Toyota Care service and experience was great! Manny Moreno assisted me, got my car in and out quickly, plus had my car washed even though I hadn’t expected it. Friendly staff, just about everyone said hello out in the service drive that walked by. Definitely recommend coming here to get your Toyota serviced and ask for Manny!

everything was great. awesome customer service

Janathan yiao he very good I will tell my friend and my family thank you

We just bought our 2015 Toyota RAV4 here yesterday and we couldn't be happier!!! From the moment we started till the moment we finished the amount of genuine kindness from everyone involved there was. Thank you to Abe, Del and Sung Hong for everything. A special thank you for letting us spray paint a 50k showroom vehicle! Cameron and Christine <3 <3

I contacted Autonation by email for a posssible purchase of an Avalon. Faten Naiseh, the e-commerce agent there contacted me by email. Her emails were explicit about inventory and detailed costs. Because of her detail work I went to visit the dealership and bought the car that she recomended. I was extemely and pleasantly surprised at the kind and thorough care that she and the executives of Autonation provided me. The Avalon I purchased was perfec for my needs. Faten seemed to have an intrinsic sense of what would be good for an 83 old woman! I would highly recommend visiting Autonation in Irvine, CA for any Toyota purchases or services. Roberta Schmidt, Newport Beach CA

Overall very happy, great customer service, treated us with respect and kindness, no pressure which was a plus and left with a great feeling..

Great service loved the customer service and my car is amazing

Really simple process. I discussed the buying/pricing process through emails and when I arrived at the dealership, the pricing was all fixed and all I had to do was take the car for a test drive and finalize paperwork.

Very polite, informative and helpful. I will continue to use this dealership for repairs.

This is my 5th or 6th car I bought from Power Toyota in Irvine. Tony was gone and by chance Shawyon was up at the door to greet me. Shawyon Movahed is an amazing salesperson. Not the usual high pressure. He listened to what I wanted and what I needed and he helpewd me find the right vehicle. I felt that he was truly interested in me. I had a tight budget and somehow they worked out a miracle and took my Subaru outback (I strayed: temporary insanity) in on trade and gave me way more than I could have gotten selling it privately. I don't know why they did that. They also gave me a great deal on a new Highlander LE plus AWD, What an awesome vehicle so far. Shawyon even got me a rooif rack thrown in and installed while I waited. Jose Gomez the manager guy was amazing and worked with my budget. Then I went to finance and Jimmy was there. He knew me from my past two Corollas. He had my paperwork ready to go. He knew what I would want or not want. I was out of his office in 20 minutes!!!. My whole deal in the evening took about 2.5 hours. If you've ever bought a car that's about HALF the usual time. There is no other brand and no other dealer I would go to.

I really had an awesome experience buying my New Toyota Tacoma with Auto Nation. Joe Nocum was my representative. He is very sincere and genuine, and really cares about his customers. I was a bit picky, and he was very service oriented, and went above and beyond to get the exact truck I wanted delivered in. Also, he told me about the special offer Toyota Financing had that was to expire on April 2nd. If I didn't know about that, I would have had to pay a higher rate. Joe really helped me out, and I am grateful. I would HIGHLY recommend Joe in your next purchase. I look forward to another vehicle purchase in the near future from Joe. THANK YOU!!!!

prompt action, good atitude and nice sales guys. good experience of purchase!

Me and my wife went to Auto Nation in Irvine with the recommendation of our family member who already bought 3 cars from the same location. He referred us to Mr Mir and Mr Faisal who were extremely knowledgeable and helpful. Mr Faisal was showing us everything that was there. He was also showing us every type of car and taking us to every corner of the lot. I promise that I will buy my next car soon from Mr Mir and Mr Faisal

Awesome staff, outstanding service, excellent experience...

I've never had a bad experience. However, the reason I give 3 stars instead of 5 stars is because of how much they charge to replace simple air filters. For example, they charge roughly $70-$75 to replace a cabin air filter in a 4Runner. The air filter itself is only 30 bucks if you get an expensive one from Auto Zone. Which means, they are up-charging $40-$45 for the labor, which involves nothing more than opening the simple compartment in the back of the glove box and switching out the filters. The hardest part of that task is making sure the arrow points UP. It literally takes a minute and half, most of which is spent removing the new filter from the box, and they charge $45 for that little bit of effort. Unfortunately, this hurts their credibility and makes me wonder what else they are scamming from their customers. If not for that, I'd give them 5 stars. But because I suspect they take advantage of their customers who don't know better, I can't rate more than a 3.

Great. Abh is a great sales man and I had a great experience with him

Brian Ocampo at Toyota Irvine went out of his way to help me. A+ above and beyond...

Auto Nation was fantastic. Brian Ocampo made sure he didn't waste any of our time. He even came in on his day off to make sure we were taken care of. Don Robertson was the finance manager and he did a phenomenal job. I would recommend these guys to everyone. I am definitely coming back to this dealership. Thanks again gentlemen...

Fast reliable service. Knowleable friendless technicians.

Very satisfied with the service. Looking forward to our relations ship down the road with my new truck Toyota tacoma SR5

I can not stress enough how much I appreciate our sales person Bryan H who got us the exact color and model car we were looking for. He was helpful throughout the whole process. There were no games and ridiculous haggling over the price. We all agreed on a fair price and that's what we paid. It was great. Until....... after driving the car home (30 miles) I noticed that the steering wheel wasn't centered when the car was travelling in a straight line. The alighnment felt fine, but the steering wheel just didn't sit "true center". I made an appointment to have the service depatment check it out and they said they did an alignment and that it was corrected..... But, it wasnt. Same exact thing. So I made a second appointment, this time I was told that they checked the alignment and that it was right.... So they didnt do anything. I have never disputed the alighnment being off as the car didn't really pull one way or the other too bad, but they obviously didn't center the steering wheel completely and then start the alignment and also checking to keep the steering wheel straight during the process.... I will now wait until the scheduled 5,000 mile service appointment and see if the 3rd time will fix it. I feel like if my husband complained about it, it would be acknowledged and addressed but because I drive the car and my husband said "my wife noticed it does this..." it is not taken seriously. Also, the radio freezes and they checked for updates that might fix it but there aren't any available yet. This will also be re-addressed at the 5,000 mile service. Hopefully these are the only problems we have with our new Camry, and we can have the reliable quality sedan Toyota has always advertised.

Buying a car from AutoNation was a good experience. Both the sales and credit department were very friendly and professional.

Service advisor was very helpful, professional, and pleasant.

My friend and I were looking for a car for my self.The sales man was very helpful. I got what I want . Service was awesome. Financial department was fabulous. Excellent service. I recommend Mr del the salesman. Thank you �����

Paul was super positive and informative. Made my experience great. He is an asset to your team

I could not have been more impressed with Auto Nation Irvine. The check engine light went on on my brand new Toyota Rav4, and they expected me as a walk in. I interacted with 3 different service associates, and everyone was respectful and polite. The waiting area was comfortable. They diagnosed the problem in under 2 hours. And they washed my car before they returned it. I look forward to going back.

Brian O’Campo is the salesperson that I dealt with and he is a wonderful and patient man! I’ve been looking for a car since January and he answered all my questions in a very timely manner every time I emailed him. I finally bought my new car on Friday! Not only was it easy, but Brian programmed all the electronics gadgets in the car for me - whew!!

Olmo Flores was excellent! He made the whole car buying experience easy. I never felt pressured or rushed. Lebanon was also very helpful and made all the paperwork so easy. I would highly recommend AutoNation Toyota Irvine.

I had a Great Experience at this Place. They explained and helped me to understand the process. Got a 2018 Toyota 86^^ i love the car^^ Overall a great place! they provided excellent service!

I love my new 2018 Camry! Harpreet was so helpful with my purchase - be sure and ask for him when you come in!

Great Experience, very professional, responsive and easy to do business with.