Recent Reviews from AutoNation Toyota Irvine

My mother-in-law who's 81 wanted to buy two cars. One for her and one for my son. Went we around different dealerships except for Toyota because we ran out of time. Because she hadn't found one she liked, I said to go by Monday and look at a Prius and see if you like it. But don't get hooked by anyone in sales, just look at the car. She got hooked for about 3 hours, and then I manage to get her out of there by phone. She couldn't buy a car without me because we wanted two and she's 81. That weekend we go to buy the two vehicles which ended up being a Prius Two & Three. Same car story- negotiate till the other one blinks, and after four-plus hours I wanted to blink. She said when she was there before; the sales manager offered her $7000 for her Nissan Maxima 28k car, trade-in They offered us $4500 this time. I wasn't sure, so I didn't push back on it so hard, but she kept saying get the manager, get the manager, who was in the background, he never came. It was nearly 9 pm now, nearly 5 hours. We squeezed an extra $500 for the trade, no real deal for buying two cars, but it was so late I wanted to get out of there, so we brought the cars and left. She still wouldn't let the 7k go weeks after, and I started to feel bad for not standing up more. Today I was clearing papers, and WHAM.... there was a print out she got while she was there, showing an offer of $7000 for her trade-in against a Prius two. I sent it down to the salesperson who was great all the way through all of this; he passed it on, but I never heard anything back. What is sad is the $7000 offer was known, because it was in the system under her name. Plus the guy was right there at the back of the store, but Mohamed wouldn't come over. Dollar wise, Penny foolish. I am in need of a new car as is my daughter, but this experience has cost Automation, a customer. They sell hundreds of vehicles a month, so I'm not sure that matters to them. I'm at the point now that I am going to give her the $2000 and tell her that it came from AutoNation so that we can get past this. Moral of the story is, strike a deal and then leave because there is always more money on the table; I was just too exhausted.

John Mc Feb 5, 2018

I went to AutoNation Toyota in Irvine twice in the same week after being referred there by Carmax, the place where I originally bought my vehicle. I had a highly unusual case. My Toyota Prius-C, which I have been taking very good care of since buying it last March, had a cracked transmission case. I was told it was leaking transmission fluid and it was ultimately concluded that the damage was caused by potential misuse. Keep in mind, that this is a used vehicle. Carmax told me that I should still have coverage on the car's original 60,000 mile power train warranty. After heading over to Autonation Toyota, I dealt with Magnus, who told me they will be inspecting the vehicle and letting me know my options within one (1) hour. I waited for a solid TWO (2) hours and when he returned, he simply told me that I was not covered and that the cost of the repairs would be $5,088.00. Keep in mind that I currently pay $328.13 a month just to drive the car. I am a very safe driver and do not drive like a maniac. There is no way this damage could have been caused by me, but they tried to tell me that I would be held liable to pay full price to repair these damages. I have the driving record to prove it, too! Two days later, I had my Carmax appointment and I was told that Autonation Toyota had made a mistake and that I still would be receiving coverage. I went back to AutoNation Toyota and was told they'd inspect the vehicle once more and that in the meantime, I can put my name down on a list to be picked up by a shuttle driver to drive me to a rental car facility. As I'm on my way to Enterprise Rent-A-Car, a minute away from being dropped off there, I get a call from Magnus of AutoNation Toyota, who informs me for the second time in the same week, that they will NOT be covering me and that if I want them to repair my car, I will have to pay the full price of $5,088.00. I was luckily persuaded by Monica of Carmax, to come back to Carmax and when I did, they put me into a loaner vehicle for the nearly three weeks I had to be without my car. Carmax eventually replaced my transmission entirely and let me borrow the loaner for free. All I had to do was return it with a full tank of gas. The bottom line is that my experience with AutoNation Toyota was just awful.They weren't very helpful, Magnus had nothing but bad news for me both of the times I went in (in the same week), and they just didn't give me very many options. I'd give them 2 stars out of 10.

David Stone Jan 8, 2018

I've been a loyal customer of Toyota dealerships since I bought my vehicle in 2010. I've had all my maintenance done at certified Toyota dealerships. So when I had a bit of damage on my bumper that required the bumper be replaced, I figured I'd get it done at a place I knew and trusted. They initially quoted me 900 for the bumper repair and a 3-4 business day time frame. This was on a Tuesday, they said it'd be done by Friday or Monday at the latest. They said they'd call me. An entire week rolls by and I haven't heard anything from anyone about the status of my vehicle, so I call them and am immediately transferred to a phone number that repeatedly brings me to voicemail. I leave a message on Friday and Monday, with my name and my number. Come Tuesday, I decide to go to the dealership myself to figure out what's happening, only to be greeted by a man who has no idea where my vehicle is and is also telling me that the quoted price is now 400 dollars more expensive than the original price quoted to me. I get absolutely no help at all until Chris Cortez comes into the picture and figures out that, somehow, the phone number I've had on file with them for years isn't correct(which is a complete mystery because I've had no problems with them calling me on prior visits). He gets me a loaner vehicle(which isn't usually part of their policy and was a very nice gesture) and reassurance that they'll figure out why the price jumped so much as well as guaranteed calls and emails about the repair status of my car. That's great. I get a call from the repair guy, Gavin, who tells me the price was more expensive because they needed additional parts. Uh huh. Alright, fine. He says it'll be done in a day. Another few days roll by, a full 24 hours after the initial second promise, and I receive a phone call at 5pm that my car is ready for pick-up but they're all leaving for the day so I better hurry over and pick it up. That's fine, I really want my car back, so I head over and am very sorry to be arriving so late and inconveniencing them.... Then an employee Rick hands me a bill with an extra 120 dollars tacked on to the already inflated price tag. For context, the initial quote was 900. Now they wanted nearly 1400. I tell him this. He says he'll "move some numbers around" and disappears for five to ten minutes. When he comes back, he triumphantly tells me that he's saved me a whopping 80 dollars! Wow! I ask to see my vehicle. When I go out to inspect it, I find that not only is the "new" bumper slightly scratched, but that there's a HUGE scratch in my back bumper where someone clearly smashed it into something. Rick says the repair shop will fix it, but I don't care about that. I want the price lowered, I don't want to pay nearly 1300 dollars for a job that took twice as long as advertised and became 500 dollars more expensive for seemingly no reason. My mistake was giving in to his pressure and paying the bill anyway. Actually, no, my mistake was going to a dealership despite all the warnings about dealerships that do repair work. If I could, I wouldn't give this place a single star. I wont be returning for business unless I get a significant refund, but I doubt that'll happen.

Dana B. Sep 29, 2017

Service Department Reciew: I wish I would have checked the BBB ratings first: D-. Called a few hours before hand to schedule apt, we are from another state and the service came due while passing through. It was awesome to get same day service.However, even with an apt we stood by our car in the service bay waiting for someone to approach us and take the key for about 10 mins. There were several employees sitting at desks doing nothing, while we clearly were the only ones waiting. We travel a lot and have been to different Autonations in multiple states, and haven't had to go through the whole "who are you and let's get the numbers on your car" at any other locations. The gentleman who helped us seemed nice and friendly at first, in turn was actually kind of rude and short with us. After we were on the same page as far as service needs we went and waited inside. He then came in and presented three more issues with the car that needed "immediate" and " "next week" attention. I have all the service records in the car and we have always been marked in the green zones for all these issues he presented. Not even a yellow. My husband asked a few questions and they were not answered. When he repeated and clarified the question he was cut off by the employee with a matter of fact statement that still did not address his question. We have a Prius, and are not well versed in its mechanics, so we gave the ok and paid for the "immediate" issue. We definitely feel as if we paid for an unnecessary service given the past check ups. But while on a long road trip we didn't want to take the chance if we didn't get it. It just seems off that these issues were fine 5k miles ago, and now they are in need of urgent attention. We believe that because we are out of state and a young mid-twenties couple he thought he could treat us with less respect and squeeze some money out of us based on fear of breaking down on our long trip. Which he did successfully. Horrible customer service and very low customer confidence. I'm glad this isn't my home town Autonation.

Dani Larsen May 21, 2016

There’s a reason this place has a D+ rating from BBB. I don’t want to be completely negative, so I will say that my salesperson Mr. Khan was fantastic. Unfortunately, everything since I finished with Mr. Khan has been a nightmare. I've literally spent many hours of my life dealing with this title issue, and from what I see on yelp others have had this same problem with after service at this dealership. Issues: Finance guys - These guys used every technique in the evil salesperson handbook. What takes the cake? They lied to me about the service intervals of the prepaid maintenance they forced me to purchase so they would finally let me leave. Car delivery issues - 1) They ‘lost’ the key to the exact car I wanted, my second choice hadn't been through some check or something, finally I just took the car they chose which was the same model but a different color. 2) Predelivery checklist was not filled out. 3) Mileage on the vehicle was higher than was stated on the contracts I had just signed. It was late and I just left, big mistake. Big Big Major Title Issue - It’s been almost 5 months now and I still have not received my license plates or title. Worse, the car was put in someone else’s name! My credit Union is about to raise my interest rate because I have not given them the title yet. I’ve called over 50x, gone in person 3x, and emailed corporate customer support. Each time someone promises to take care of it and never does. Apparently they put what was supposed be my brand new car in someone else's name!!! People I’ve dealt with: A Salesperson named mac or something - made me feel like he was doing me a big favor by even taking my name and number. Alan Domingo - Fedex'd me New DMV docs, finally I thought this was going to be resolved, I sent them back and have not heard from him since. Kevin Sanchez - He was the first person I made contact with the first time I went in, he promised me he would fix it. When I went in the 3rd time he had me sign a form that said it was a used car I had purchased, not a new car!! Kimberly from corporate - Contacted the dealer, had someone contact me the same day, but no one has. On top of these tons of voicemails to all their managers, none of which have been returned. I have been more than patient with this dealership, my hope is that you will go somewhere else and not deal with the BS i'm dealing with now.

Roberto Martinez Mar 26, 2016

If I can give this place a negative number I truly would !!!! I am so pissed and beyond angry I don't know where to begin !!! Starting in August I walked in too see about a trade in and let me begin to say with you will wait for hours !!! I had my daughter I had been there for them to run the credit numbers to the bank and we had been there for at least a good five hours and decided to leave no one cared they said someone would call a week passed by and I still hadn't heard anything I called and like always no one answered it went to the sales persons voicemail. So I decided to go in and they inform me I've been approved with my consigner who was in NV and that they had to send paper work to the consigner and it would take at most 36 hrs for them to contact the cosigner and by the end of the week I should be in the new vehicle keep in mind this was at the beginning of the second week of October. So I leave and another week goes by and we haven't heard anything my cosigner hasn't even been contacted. I'm calling the dealer no one is returning my call from the sales person to the person who ran the number nobody by this time I'm irritated. So I ask to speak to a manager any manager just someone who will take the phone call so in transferred to a guy who has no idea what's he's doing takes my info and tells me he'll call back and he will look into it (keep in mind he's a manager) . Another day goes by and I call again they inform me that the finance manager who was supposed to take care of this resigned and basically the paper work was sitting on his desk so by then I was furious ex because if I wouldn't of called they would have never informed me of this !!!!!! So they tell me that they have a new finance manager and that he will get me everything situated. Come to find out they run my credit AGAIN and they come out with a whole new offer that I was pissed about by this time it's the third week into October and they tell me someone is going to give me a call by this time I know it's BS because no one ever fuckn calls back !! Well they have another sales associate call me back telling me that you've been approved and the paperwork is being sent out to the cosigner first off I hadn't been told what the offer was and this guy had no idea that there was even a cosigner and once again he tells me let me call you back so I can verify the information. I decide to go in for the fourth the fuckn time to sit there and wait for another 5 hrs and it's a bunch of BS. So originally I was told by the guy who was working with finance in the week of Halloween that I had a grace period for my current car payment of ten day and by then I should have the new car and what not so i believed him he seemed to know what he was doing. The weekend of Halloween they call me and tell me to go in on Monday to sign the paper work and that I'd be put into a new vehicle. So I went in on Nov 2 and yup we sign papers and agree on it all and here comes the little detail they left out " we will put you in a rental from us until we get the paper signed from the cosigner once that is done you will get your vehicle" I was a little upset because this was not informed to us till the end and like always had us waiting like idiots. They once again say the paper work is being sent out to cosigner and that it will take 24-36 hrs I should have my car before the end of the week. The rental they gave us to begin with wouldn't start and looked completely like idiots they were out there for a good five minutes to come to find out that they had a dummy key !!! They should have known !!! It's Sunday I'm at church and my cosigner informs they still have not even been contacted to sign paper work so I'm pissed as I'm walking out of church I get a call from my old vehicle that j traded in saying that my payment is passed due and that I'm being charged a Dailey interest rate !!!! I'm furious because as I inform them that the current dealer has not contacted them to inform them of that information and that they even haven't contacted them about the pay off amount !!!!!!!! I'm fuckn pissed furious ready to go and go off on them so I call once again and I ask for a finance manager like always I get the same BS " let me look into it mam and I'll call you back myself in a few minutes" it's been a fuckn day it is now Monday and guess what no one has called me back once again !!!!! HORRIBLE CUSTOMER SERVICE HORRIBLE EXPERIENCE do not go here .

Cassandra J. Roman Nov 9, 2015

I purchased a used 2012 Prius Plug-In from AutoNation Toyota Irvine in late September 2014. I had several experiences that are not what I have come to expect from a Toyota dealership. This was my 5th vehicle purchase from a Toyota dealership in the last 30 years and my worst experience overall. Issue 1: When I met with the finance agent, he told me that my certified vehicle qualified as a new vehicle and that it was important that I purchase their bumper-bumper warranty for $2,200. I told him that I was fine without it. He brought over another agent to try to convince me by adding a year to the warranty; I again politely declined. The first agent then went on to tell me that the Prius electronics may have a problem in the future and could cost me $5,000 to repair so it would be wise for me to purchase the warranty. I again told him no thank you. The agent than shook his head in disbelief, chuckling saying, “…okaaaaaay, if that’s what you want to do” as if I was a fool for turning him down. The next thing the finance agent did was to give me a survey of the salesman’s and of his performance. I rated the salesman as exceptional and the finance agent as acceptable (or something similar to that rating). The agent looked at my ratings and asked if I realized that I had rated him lower than he has ever been rated. I said that he had done his job but I saw nothing exceptional about his performance. How does someone try to make you feel foolish then question you on a rating for their less than stellar performance? He then was curt with me, stopped smiling and was slamming some papers on his desk telling me only, sign her, sign here. Note to Corporate: don’t put customers on the spot with a survey of a person who will immediately review the customer’s inputs. You will almost never get a true rating. Issue 2: My only condition at the time of sale was that a cargo net for groceries be added for my wife at no cost to the sales transaction. The condition was agreed to and I was told that it would be a “due bill” and arrive within a few weeks after it was determined that one was not available at the dealership. As the paperwork was processed, I asked if I needed a receipt acknowledging that a cargo net would be sent to me at no charge. The response given was that it was a due bill and that there was no need. I checked with the salesman several times on the cargo net by phone and several more times by email over the next 3 months. On my first 2 requests, the salesman assured me that I should have received this cargo net and that he would check to see what happened. I then sent a third email to the salesman’s manager. I have yet to receive the net nor have I received any follow up communication whatsoever. This is an unacceptable condition. There is no excuse for poor customer service and lack of communication. It seems as if there was never any intent to fulfill this commitment. Overall, there are too many other reputable Toyota dealerships out there than AutoNation Toyota Irvine to deal with. I do not recommend them.

Ruben Jan 10, 2015

Do not buy or bring your Toyota for service at this dealership. They only care about getting your money. I have a 2009 Venza purchased from this dealership, and all maintenance done here as well. This model Venza had many issues, with the Check Engine Light (CEL) coming on a lot of times. I brought the car in for the CEL in August 2014, and was diagnosed with needing to replace the stop lamp switch (which was already replaced before as part of a recall) and replace the O2 sensor. A week later, the CEL came back on! The mileage at that time was 58784 mi. Due to busy schedule, I wasn't able to go back to this dealership right away. The CEL came on and off, so I thought maybe it was only a false alarm. Finally, I brought the car in to complain about the CEL; this was almost 2 months after the last service. The mileage at this time was 60210 mi, which meant it was 210 miles over the powertrain warranty. Also, it was over by 3 months from the 60-month powertrain warranty. The service advisor offered free diagnosis, since it hasn't been that long since the last service for what seemed like the same CEL issue. I was told that the codes for the new CEL pointed to failed coils, and I was looking at around $500 to get it fixed. But alas! They spent an hour or two trying to find the defective coil, but it turned out that wasn't the issue! The service advisor told me they had to run more tests and I had to leave the car (it was a Saturday); I was offered a compact courtesy vehicle in place of my crossover SUV. The following Tuesday, I was told about unbalanced pressure which could mean defective piston or engine. What?! Service advisor already made some calls including to the mothership. Since I was over the powertrain warranty (by a mere 210 mi. and 3 months), Toyota Corp said that they will cover the parts (either the pistons or the engine) if I would pay the labor. Ok great! Not really, because labor would cost either $2200 (if replacing engine) or $2300 (if replacing just the piston rings and gasket)! Wtf!!! But if I decided to not pursue the repair, I would still be charged for all the diagnostics performed, which according to the service advisor was about 7 hours of labor. At about $150/hour, that is still a fortune! I felt like I'm trapped, and had no recourse but to authorize the work. Immediately after authorizing the work, I called Toyota's 1-800 number to beg for my case. I was told that if the district was already consulted by the dealership, that the decision was likely final. Great! So Tuesday and Wednesday came for more troubleshooting. I was still hoping that the engine would just be replaced to make it worthwhile to spend $2200. But Thursday came the bad news. Only the piston rings and gasket were going to be replaced. Finally, on Tuesday night, the car was ready and I eventually picked it up Wednesday. So it took 11 days for me to get back my car. Toyota and Autonation Irvine don't care about keeping their customers. Because if they did, they should have covered the cost of all the labor. A Toyota that had a near-replacement of the engine at 60k miles, that's almost unheard of. In hindsight, I should have brought this car to Culver Toyota. I have an insider at Culver Toyota who echoed my sentiment, and said that Culver would have covered the labor if I brought it there. Autonation Irvine just didn't care! And oh yeah, just to give you more examples of the exemplary service of Autonation Irvine... The technician lost my key for the wheel locks, and he didn't bother changing back the dash clock after the battery was disconnected. And smudge marks all over my beige leather seats. Add me to the list of former Toyota owners. Never again. I have 2 young kids and care too much for their safety. I won't gamble their safety on this Venza whose engine has been torn apart and put back by God knows how qualified their techs are. I thought Toyota stood for quality. That was a big mistake.

archer_327 Oct 23, 2014

Mark Mawi Oct 22, 2014

DON'T BUY A VEHICLE FROM AUTO NATION. I purchased a used 2007 Nissan Pathfinder for my daughter on 12/28/13. I purchased the extended warranty to cover for any issues that may occur, they even told me that it would cover any issues with her tires, even a flat. Last week the check engine light came on. She made an appointment, arrived early and 5 hours later was told that a sensor needed to be replaced and suggested that she take it to a Nissan dealer as they had equipment specific to Nissan vehicles and her warranty covers the work at any dealership. She asked if the vehicle was safe to drive and was told yes. She drove two miles to a Nissan dealer spent another 2 hours there while the ran their own diagnostic tests. They determined that the radiator had a crack between the two fluids which caused cross contamination. Not only did her radiator need to be replaced but so did her transmission. She was further told that her vehicle was unsafe to drive. The called the warranty company who indicated that the radiator wasn't covered and therefore the transmission wasn't covered as it was caused by the radiator. My daughter drove back to Auto Nation again and asked to speak to the general manager. She was told he wasn't in and the used car sales manager would speak to her. I left work and went over to help her. I also asked for the general manager, was asked what it was about, I said I would prefer speaking directly to the GM and was told the same thing as my daughter. The used car sales manager reluctantly agreed to replace the radiator and flush the transmission twice he indicated that would solve the problem. She picked up the SUV today and 2 blocks later the check engine light came on. She went back to Auto Nation and was told by the used car manager that there was no way he was paying $3500 to replace the transmission. He told her to just drive with the check engine light on. This is so wrong! To send a 22 year old off in an unsafe vehicle. This was apparently a known issue on this make/model & year. Nissan even extended the warranties because of the issue. Auto Nation should have known this prior to selling the vehicle and taken care of the issue. I won't even go into the fact that her car is out of alignment and now they want her to replace them at a cost of $1600. I've already filed a complaint with the Better Business Bureau and the California Department of Consumer Affairs. I've contacted a local TV channel for their assistance as well. Great customer service! Did I mention that I purchased a brand new vehicle less than a year ago from the same place. I will never go back to have them do my warranty work as obviously their technicians can't identify issues prior to or after the sale of a vehicle. Please if you care for your or your children's safety DO NOT BUY FROM AUTO NATION!

Laurie Zarick May 7, 2014

If you like being yelled at by sales managers, wrongfully informed about special offers to get you in the door, & made to feel like a lying selfish person then this is the place for you!! I went in yesterday after several emails between an internet sales person I was happy with the price I received & took my whole family in to purchase our new car. So we get there & they bring out the car that you wanted take you on a test drive & then BAM!! Oh by the way the special we told you about isn't for the model you want it's only available on the smaller model... Well ok then.. So we asked what anyone would ask after being told Ops we made a booboo & now we expect you to pay thousands more then what we originally told you... How about you give us a little bit more off or give us some accessories to makeup the difference? After being told no once we asked again & apparently this is when we pissed off the sales manager.. This is when he comes over & starts yelling at us tell me were not making any money of this sale, this price is already below market value, you can't get this price any where else, blah blah blah.. As I tried to explain our situation.. The sales manager just kept talking over me wouldn't allow me to get 1 word in.. I finally had to yell back at him & remind him that "HEY I'M THE CUSTOMER HERE!! Let me speak!!!" After explaining what happened he said people are human we make mistakes.. Ok I get that I'm human & I've made plenty of mistakes in my life, but you think you give me a break since I was the one that was lied to & had just spent 3 hrs being yelled at & dicked around, but no.. Instead he told me that I should buy the smaller one that has the 60 mon 0% APR special.. No thanks.. We have a family & needed to have a bigger car... & then he goes to tell us we should do the 0% at 36 mon APR... Hmmm I'm not sure how many families can afford to just dble their car payment budget just because a sales manager thinks his commission is more important then your welfare.. At this point yes I'm pretty frustrated.. The sales manager tells me that I shouldn't be mad & that he won't sell me the car if I'm angry, & that they take reviews & customer surveys seriously & that I should be happy were getting a new car.. Wow geez thanks, but no thanks.. Here's the thing at the end of the day we're going to buy the car regardless of 0% APR or 2.5% APR you need the car you need the car. & honestly if they had just been a little nicer we probably would've bought it anyways, but you know what every dealership I requested quotes from said that they would either beat or match whatever price I'm given so it's really no loss for me. Just a waste of my time & my sanity.. My family has purchased probably 4 cars from this location & I have been pleased with every previous purchase hence why we went back here 1st to buy, but I guess that rude sales manager thinks we were expendable.. Oh well who's lost is it really??

Laura Fang Apr 30, 2014

I want to give it a 4.5 due to a minor detail that was missed but since that is not an option I will go with a 4. I dealt with Harvey as my salesperson, and among salespeople, he was among the best (and I have dealt with a few). Charismatic, non-pushy and the best part of all is that he listened instead of talking about pushing a sale. His approach was very conversional, which was well received. He set up my deal with his sales manager with little haggle and I walked away with what I thought was a good deal. During the 4 hour process that I was there, he sold at least 2 cars plus he had a few other clients coming in to deal directly with him which speaks to his salesperson skills. I had done my homework and the process was very smooth. At financing, however, I have not done my homework as through fully as I should have (Shame on me), and therefore the process was not as smooth. Although their finance manager Takeo O. was a very nice individual, his approach to sell us the extras was a bit like buy now or forever hold your peace. Among the extras were the mop and glow, the extended toyotacare and the extended warranty. Although I was on the market for those extras, I preferred to walk away and look elsewhere for a less expensive product. Because, Toyota is trying to maximize their profit margin, the extended warranty and Mop and Glow was presented as a package deal and was never presented as individual items. Having said that, Takeo was kind enough to let us walk away and gave us a chance to call him back at the end of the day with an offer to any of the products he was offering. I left a message with an offer to one of those products but my phone call was never returned. So my opportunity to continue to do additional business with AutoNation Toyota stopped there. I removed one half a star( or in this case, a full star), not because of the Finance manager approach, but rather because of Autonation Toyota approach to try to obtain such a high profit margin on the extra products they sell. If the values of these products were priced more competitive, they would see an incline in their sales volume and they will start seeing more 5 stars from other customers as well.

edwinv Mar 18, 2014

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