Recent Reviews from AutoNation Toyota Irvine

I came in for a Toyota Care oil change, tire rotation, and cabin air filter service on my 2016 Toyota Avalon. My family has been going here for quite a few years, purchasing a scion when they sold those and a prius several years ago. Figured they'd take care of me on my service as we've had good results in the past. I made an appointment and showed up early for the service tech to inspect the car and tell me that they'd be done in an hour or so. Planning ahead, I did a visual inspection of the car on my own, noting any imperfections, oil level and dirtiness (about 6k miles, so it was amber brown for synthetic oil), and pulling out my old cabin air filter to save for a later date (it was put in the trunk for me to take back home). I get a call in a reasonable 45 minutes that my car was done. i checkout and get my keys. Again, I do my visual inspection and things seem fine. Car was washed, grease marks on the rims denote tires were rotated, etc. The problems, and reason for a low review, was when I checked the cabin air filter and oil. When I checked for a brand new cabin air filter, I was greeted to nothing - there wasn't one replaced into the slot it goes in. Huh, I thought. Maybe they forgot. I popped the hood and checked the oil. Overfull and dirty. I get it that they may have topped it off a bit much, but the oil wasn't changed. I wiped the dipstick on a tissue I had and there was black on the tissue, indicating the tech that worked on the car didn't check the oil level (this was likely dirt on the dipstick and should have been wiped off when the tech inspected the oil level after changing it). This was upsetting and I angrily walked back in to the service counter. After a bit of chit chat, we walked out to talk to the manager. Both the manager and the service writer walked over to my car, looked at the absence of a cabin air filter, and after seeing the dirty oil, apologized and said they would fix the unfinished job. I do appreciate Dan, the manager for the day I went, for getting things sorted. However, if I wasn't a car person, I would have driven off without having my service completed and with dirty oil for the next year. This was my last free service and I plan to do the work on the car myself from now on, but I am really disappointed that the service tech didn't do their job. I'd really suggest being weary of any place that does work on your car as this isn't an uncommon thing for shops to do - charge you for a service when you didn't need it and not actually do any work on your car. Find an honest mechanic from one of your friends or family by word of mouth and build a good relationship with them to help service your car. Ask for the old parts back when they change things. Take pictures before and compare to after they do the work. I'm glad I checked. I hate leaving bad reviews, but this deserves a mention.

lambodp Dec 8, 2018

I was there because I had problem with my breaks Which first I went to south coast Toyota which I always buy my cars and deal with them. I was sooo disappointed because after 13000 mils my breaks was worn out. As I told them they said it’s not under the warranty it’s part of the wear and tear! The answe got my upset because that was not my first time buying Toyota and I’m not new driver. I ask to talk to the manager he said the best he could do to give me 15% off the repair. Which wasn’t a big deal for me since I was just driving the car for 14 month and bought a new car to not bothering with the repair. I had 10% off coupon anyway. I ask to talk to the general manager which was more disappointing he was saying “I’m wanted to be a hiro and give you the 15% but they already did! “That was the best we can do for you. I told him as general manager you have more power he was telling me that Toyota and repair department are 2 different company and he has to talk to them and will call me back the next day which he never did I called him the next day left him message he never returned my call then called the day after got his answering machine didn’t want to leave a message called back again and ask to talk to him finally got hold of him he basically said sorry couldn’t do anything I already got price of $120 to change my breaks with private auto repair but didn’t want to take the risks and give it to them. I told the general manager the most I can afford to spend is $150 he said that wouldn’t even pay for the breaks I said I will buy the breaks and bring it over, which he didn’t agree with. I left very disappointed and told myself never buy Toyota any more after buying 2 cars that’s the way they deal with the clients!! Since I was so disappointed I didn’t want to give them my money. I search for other Toyota service place and found the auto nation. I met with Manny ( Edmunds) he warmly greeted me ask me questions and told him the story and how disappointed I was that I wouldn’t not buy Toyota any more. He went above and beyond to satisfy me even though I didn’t buy my car there. Toyota got me back as client just because of Manny and his supervisor. I really appreciate you friendliness and customers service south coast Toyota needs to use you as exsampl.

Armanus Dec 4, 2018

Do not buy or bring your Toyota for service at this dealership. They only care about getting your money. I have a 2009 Venza purchased from this dealership, and all maintenance done here as well. This model Venza had many issues, with the Check Engine Light (CEL) coming on a lot of times. I brought the car in for the CEL in August 2014, and was diagnosed with needing to replace the stop lamp switch (which was already replaced before as part of a recall) and replace the O2 sensor. A week later, the CEL came back on! The mileage at that time was 58784 mi. Due to busy schedule, I wasn't able to go back to this dealership right away. The CEL came on and off, so I thought maybe it was only a false alarm. Finally, I brought the car in to complain about the CEL; this was almost 2 months after the last service. The mileage at this time was 60210 mi, which meant it was 210 miles over the powertrain warranty. Also, it was over by 3 months from the 60-month powertrain warranty. The service advisor offered free diagnosis, since it hasn't been that long since the last service for what seemed like the same CEL issue. I was told that the codes for the new CEL pointed to failed coils, and I was looking at around $500 to get it fixed. But alas! They spent an hour or two trying to find the defective coil, but it turned out that wasn't the issue! The service advisor told me they had to run more tests and I had to leave the car (it was a Saturday); I was offered a compact courtesy vehicle in place of my crossover SUV. The following Tuesday, I was told about unbalanced pressure which could mean defective piston or engine. What?! Service advisor already made some calls including to the mothership. Since I was over the powertrain warranty (by a mere 210 mi. and 3 months), Toyota Corp said that they will cover the parts (either the pistons or the engine) if I would pay the labor. Ok great! Not really, because labor would cost either $2200 (if replacing engine) or $2300 (if replacing just the piston rings and gasket)! Wtf!!! But if I decided to not pursue the repair, I would still be charged for all the diagnostics performed, which according to the service advisor was about 7 hours of labor. At about $150/hour, that is still a fortune! I felt like I'm trapped, and had no recourse but to authorize the work. Immediately after authorizing the work, I called Toyota's 1-800 number to beg for my case. I was told that if the district was already consulted by the dealership, that the decision was likely final. Great! So Tuesday and Wednesday came for more troubleshooting. I was still hoping that the engine would just be replaced to make it worthwhile to spend $2200. But Thursday came the bad news. Only the piston rings and gasket were going to be replaced. Finally, on Tuesday night, the car was ready and I eventually picked it up Wednesday. So it took 11 days for me to get back my car. Toyota and Autonation Irvine don't care about keeping their customers. Because if they did, they should have covered the cost of all the labor. A Toyota that had a near-replacement of the engine at 60k miles, that's almost unheard of. In hindsight, I should have brought this car to Culver Toyota. I have an insider at Culver Toyota who echoed my sentiment, and said that Culver would have covered the labor if I brought it there. Autonation Irvine just didn't care! And oh yeah, just to give you more examples of the exemplary service of Autonation Irvine... The technician lost my key for the wheel locks, and he didn't bother changing back the dash clock after the battery was disconnected. And smudge marks all over my beige leather seats. Add me to the list of former Toyota owners. Never again. I have 2 young kids and care too much for their safety. I won't gamble their safety on this Venza whose engine has been torn apart and put back by God knows how qualified their techs are. I thought Toyota stood for quality. That was a big mistake.

archer_327 Oct 23, 2014

I want to give it a 4.5 due to a minor detail that was missed but since that is not an option I will go with a 4. I dealt with Harvey as my salesperson, and among salespeople, he was among the best (and I have dealt with a few). Charismatic, non-pushy and the best part of all is that he listened instead of talking about pushing a sale. His approach was very conversional, which was well received. He set up my deal with his sales manager with little haggle and I walked away with what I thought was a good deal. During the 4 hour process that I was there, he sold at least 2 cars plus he had a few other clients coming in to deal directly with him which speaks to his salesperson skills. I had done my homework and the process was very smooth. At financing, however, I have not done my homework as through fully as I should have (Shame on me), and therefore the process was not as smooth. Although their finance manager Takeo O. was a very nice individual, his approach to sell us the extras was a bit like buy now or forever hold your peace. Among the extras were the mop and glow, the extended toyotacare and the extended warranty. Although I was on the market for those extras, I preferred to walk away and look elsewhere for a less expensive product. Because, Toyota is trying to maximize their profit margin, the extended warranty and Mop and Glow was presented as a package deal and was never presented as individual items. Having said that, Takeo was kind enough to let us walk away and gave us a chance to call him back at the end of the day with an offer to any of the products he was offering. I left a message with an offer to one of those products but my phone call was never returned. So my opportunity to continue to do additional business with AutoNation Toyota stopped there. I removed one half a star( or in this case, a full star), not because of the Finance manager approach, but rather because of Autonation Toyota approach to try to obtain such a high profit margin on the extra products they sell. If the values of these products were priced more competitive, they would see an incline in their sales volume and they will start seeing more 5 stars from other customers as well.

edwinv Mar 18, 2014

Power Toyota of Irvine Summary: I don't trust this dealer at all. Very poor experience, wasted hours of my time and I was treated terribly. They wouldn't even try to negotiate a price, wanted over $2,000 more than fair market value! STAY AWAY! I am an educated buyer and I was very clear and honest with the salesperson. I had done my homework on the Internet and knew what the price should be, I was upfront about the price range I was willing to be in and said that I would not try to hold the dealer to the lowest internet price, in fact I'd be happy to pay several hundred more than that as I feel a local dealer offers a significant value. I made all of this very clear from the start. The salesperson said the price was the least thing she was worried about, it was more finding the model in the exact configuration and color we wanted. Despite knowing my price range, the dealer kept me there for hours, looking at my trade-in, running a credit check, looking for the right car in the inventory, etc. They agreed to my sell price for the trade-in, a number well below what I could sell it for private party, and then told me they expected a price for the new car over $2,000 above the fair market value! I was shocked! I had shown them the price research from Edmunds, I showed them the Carsdirect price and told them I would happily pay more than that but not over $2,000 more! I was told that this was the price and in effect to "take it or leave it"! No negotiation, no attempt at even having a dialog about the price, just "this is the price, not a penny less."!!! How can any dealer treat a potential customer this way? I was very open and reasonable and to be treated with such disrespect speaks volumes about how Power Toyota values their customers. I will never do business with this dealer and strongly encourage everyone to stay far away from them. The salesperson herself was very honest and pleasant, but Power Toyota management was terrible. They are disingenuous, disrespectful and clearly feel that they can take advantage of people walking through the doors. TERRIBLE DEALER! STAY AWAY!!

Joe949 Feb 17, 2013

I have a Toyota Corolla 2009, staying in Orange County. I took my Car for the 10,000 Miles service to Power Toyota of Irvine. I was shown a plan for $98.99 which covers all kinds of checks for 10000 miles. I had 2 additional issues, as 1) Vehicle Acceleration at higher speeds, is not switching to higher gear ratios, for a smoother drive. 2) Car, is not having a good pickup at lower gears. The Dealer took 1.5 Hrs to do all the test where they claim they did driving test, all fluid levels top up etc. These were the worse part... (all) 1) They had damaged, my car engine hood, where paint was chiped in 3 locations , possibly due to some tools used during service. (Careless handling) 2) Break fluid and other basic fluids not topped up properly. 3) Disk Break dust not cleaned properly in the front wheels. 4) Instead of 30 psi on all 4 tires, they have set 40 psi on each tyre. 5) When I gave the car for service, the only issue was, the 2 which ive mentioned at the top. But after the service, they added one more which made me pannic when i was driving on Interstate - 5(I-6) at 65miles/hr. A constant rubbing sound, a high frequency sound from the front. As soon as I press the breaks it goes off. Power Toyota, did not resolve the 2 issues i mentioned at the top. But introduced one more, and damaged my Car's Engine Hood by chippping off the paint. Service Men, Joseph , after all his mistakes, talks as if I am guilty of some wrong doing, when I talk about the wrong pressure setup for my car wheels as 40 psi. Service Manager, hates to walk out, and solve the problem of a customer(sitting inside, at morning 7:30 AM, when a customer has walked in with all these issues, which she is aware of). Customer Relations manager, spoke to me once, and told will talk to Both the service men and service manager and get back, but did not turn up at all. They have spoilt my weekend. They damaged my car. Introduced new problems. Took my car, in the name of fixing the problem, and have asked 3 to 4 more day, for fixing the problems they created and introduced to me and to my car. I have lost hope on my car, if it is any more a good car / or a good company. They say, I have to stay with what ever car I am given as a replacement for 3 to 4 days for rent. They have held my $50 in addition to all this nonsence , as a car rental hold, and have given me the worst of all, Chevy Cobalt. Also $8.99 every day, towards the Insurance which Enterprise (their rental service provider, wants me to take, as the dealer will not pay for it) I, mean, the dealer will not pay for what ever the problem they caused. Does your dealer mean, Chevy Cobalt is better than my Car which was running fine before I got it to them? All the only mistake I think i did was, I took it for a service at 10,000 Miles, to end up in this mess. I am very upset and the reason : 1) My week end was spoilt 2) I have taken the risk of driving the uncomfortable Chevy Cobalt 3) No Proper response from the delership who caused all this problem, i would say, its a disrespect for any customer who has gone through so much. 4) Spoiling my week 5) I have paid $98.99 + $50 (in hold) + $8.99 a day(till they give my car back from service). And all this amount, for none of my mistake. 6) The Careless sevice man, says that, since the service was completed ( it was completed with lot of faults to cause all this mess in my car), that they cannot even hold the payment of $98.99 dollars. But they will charge me, as it was done as per records. I am loosing money every day.. and is this what toyota wants to support? Please help me and get me out of this mess.

Sevugan Jan 12, 2009

Went to this dealership in September of 2007, was helping a friend, a single mother, who wanted to buy a new Corolla. As soon as we were introduced to our salesman, the first words he spouted were, "What can I do to get you in a car today?" What do these salesmen think when they use lines like this? So, I told the salesman, "Sell us the car we want for half price." Man, did I get a dirty look, and I knew where I stood with the salesman. I guess he never expected someone to take him seriously. Let me tell you about this dealership. They are so predatory towards women, if not to all potential customers. Seems that Power Toyota Salesmen try to use a strategy known as DIVIDE AND CONQUER. If you go there, the salesmen will try to separate the potential vehicle purchaser from the rest of the party, just to try to force a deal to happen. It gets even better. My associate and I went out to the car lot, to look at the inventory of new Corollas. A 2nd salesman was called out to the car lot, came out, and was showing me their inventory of new Corollas. Then the original salesman tried to show my associate used cars. SM #1 tried to make a deal with her on a used car, while I was occupied with SM #2. As I was surveying their inventory of new Corollas with SM #2, Mr. "What can I do" was trying to sell my associate a used 2006 Corolla, base model, with roll up windows, that had 15,000 miles on it for way too much money. Then, SM #1 tried to sell her other used cars that she had no interest in purchasing. It seems that many car salesmen think they can pressure potential customers into buying whatever they want to sell. Doesn't work all the time. My associate finally let SM #1 have it, and told him again, that she was only interested in a new Corolla, and nothing else. She told SM #1 very directly, that if he was not going to help her with purchasing what she wanted, she would go elsewhere. Finally, SM #1 realized he wasn't messing with an pushover, and we found the car we wanted. It gets better, read on. We had the Consumer Reports pricing with us, and we put in an offer. Since 2007 was the last year of this model Corolla, we figured that they would be willing to work with us. Yeah, they dropped the price down, not as much as we wanted but it was a good deal. The only issue was the financing. My associate applied for financing with Toyota at the dealership after we found her the right car. She had good credit and a good job. Financing should be no problem. Her FICO score was just above 650 - So, what's the problem? Power Toyota Finance was the problem. The salesman walked up to us, and let us know the monthly payments would be - after she was approved, and it was outrageous: $427 per month for a 5 year loan - for a total payout of $25,620 - This is for a $17,500 car? And that was with $2,000 trade-in. The Salesman acted like he was doing us a favor. Obviously, Power Toyota felt they needed to make up for the negotiated price reduction and increase the profit on the car by increasing the interest rate. It gets even better ----- We asked Mr. "What can I do" what interest rate the loan was, he told us it was about 10%. There was no way this was even close to 10%. I walked up to the finance people, and demanded to know the correct interest rate, or else we were walking. I told them that the salesman was lying through his teeth. Finally, I was told by 1 of the finance reps, who was rolling his eyes at me, that the actual interest rate was 17%! How dare we find out what the correct interest rate is, THE NERVE!!! As we walked out of the dealership, I told the salesman #1, that we don't like being lied to, AND - I told him that what he did, made sure that we wouldn't buy a car from him today - or ever. My associate got a much better loan rate at another Toyota dealership that same day, under 8%, and bought her new Corolla elsewhere. I realize Toyota is a good car, and I realize that de

walkedaway Jun 17, 2008

I went to this dealership to test drive an MR2, which I was considering for purchase. The sales guy was laying on me hard from the very beginning, with all sorts of very cheesy and ridiculous pick up lines. He took me out to the lot, had me wonder around for a few minutes then took me to a Honda S2000 which was priced 10K more than what I was looking to spend on an MR2. He wanted me to drive this instead of an MR2. Seeing as I had never driven an S2k I decided to take it out for a spin. The sales person was a total [violative content deleted] who knew NOTHING about the car. He didn't know how to drive it and said the most ridiculous and incorrect things about the vehicle. You might argue that it was a Honda and he was a Toyota sales person, however he bragged to me about coming from a Honda dealership. He couldn't even find the start button! He was about to call someone over to jump the car when I figured out how to start it. He also tried to tell me that the car was built for straight line speed and wasn't really a track car. What a [violative content deleted]! After I returned to the dealership I told him that I still wanted to look at an MR2. At that point he brought me inside to "check the inventory" okay, why didn't he do that in the first place? After he found out (big surprise) that they didn't have an MR2s on lot he brought his manager over and tried to sell me the S2000! At this point I was pretty upset, I reminded him that I was here for the MR2 and that was the car I wanted to drive and my price range was NOT that of the S2K. THe sales guy got pretty mad at this point and told me that if I wanted to buy an MR2 they could bring one in for me tomorrow. I asked him why I'd want to buy a car I'd never test driven? Soon after that I left. I ended up calling the dealership the next day and complaining to the manager about the salesman, that's how unsatisfied I was with my service. I'll never buy a car from a Power dealership because of my experience there.

scoobydo Oct 13, 2007

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