Recent Reviews from AutoNation Toyota Irvine

I have had all of my service done here. I am very satisfied with their service.

As always great

My car had issues regarding the Pre-collision monitoring system (front grill radar sensor and camera mounted on the windshield). More than half day past (Thurs) - there was no communication from the service consultant. I have to make 2-3 calls to eventually get their attention. They have to order the parts next day, that I confirmed before noon. I was promised to get the car repaired by Sat eve. Again, I have to call in repeatedly to get any answer. It looked like they were NOT SURE how to calibrate the system. They delayed the delivery again. In the end, I have to reach to the manager of the service facility to get to the bottom of it. He was kind to provide some discount. Overall, no a pleasant experience, though car was repaired with 4-5 days of delay.

Bought our new Tacoma trd pro and couldn’t be happier! Took it in for a service that had to be done in order to get our registration and the service manager, Dan, exceeded our expectations and truly made this as fast and easy as possible. What we thought would be a 4-5 hour wait, we only waited 2 hours and when Dan found out we were still waiting on a car to pick us up from the Irvine spectrum, he sent someone out immediately. I wish I lived closer for this location to be our main one. Toyota family all the way. 🙌🏼

10:15 apt it is 11am I am still waiting to talk to a representative about my routine oil change. Unbelievable

Excellent customer service and you will get your money’s worth

I am writing in hope the service department get improved. I had my car at the dealer at 12:30 pm for a routine maintenance and would get a call when they completed the job. Several hours later, I did not receive any call. At 6 pm I made several calls with no response. On my last call, the answer machine told me service department had been closed. Having no car to get home, I ended up walking to the dealer, and they told me no one had worked on my car. They apologized and told me to drop my car before 7 am the next morning, they will work on my car first. On the next day, I dropped my car at 6:45 am and waited there for 3 hours. This was not the first time this happened to me at this location.

Was looking for a vehicle online when I saw one that I liked. Sending a inquiry I was surprised when a few moments later I received a call from Jennifer. She invited in that day even though they closed an hour later. Went in a Jennifer could not have been nicer. Wasn't a typical car salesperson. Was very nice no pressure. The vehicle I came in for would be there a few days later but suggested a 2022 prius prime. Just by not pressuring us we purchased it. The entire process was so easy. I love my vehicle. If you go to AutoNation ask for Jennifer. Great service and a pleasure to work with

Excellent, fast service and zero push.

The associate Mr. Donald Moreno was very helpful and supportive.

After I arrived to pick up my Sienna, I waited close to one hour for someone to help me. How do you like that? It's been ready for hours.

They said it would take 2hrs , took 7hrs with no phone calls what the delay was, we ended up calling. Also we had a part on order or so we thought only to find out it was not on order. It's been over a month sand still no part. Well be the last time we visit Irvine for our Toyota service.

great service! been going here for years

The staff at Irvine Toyota were amazing. I was instantly greeted and asked if I needed help. Felt no pressure in buying. Everything was explained to me regarding the truck I bought. All my options were explained clearly. I will be returning for my next vehicle and will be referring friends and family. The best car buying experience.

Very efficient and knowledgeable staff. Wait time was reasonable.

Absolutely terrible service. Would not recommend to anyone. No commitment to appointment times. They just forget to pick you up through their shuttle service. Had me waiting for 3 hours!

Pathetic a Salesman didn't know anything

The only reason I even bothered coming to this location (against my better judgement) was because it was convenient. Not only is the customer service in the Service Department horrible, but my vehicle was left unsecured (windows completely rolled down and the key in the front seat) in an unrestricted area. I definitely won't be returning to this location!

10 point check on all automobile parts We feel confident in the work. The prices are fair and we know we are getting Toyota parts unlike an outside garage. We have an option to wait, take the free bus home and back or rent a car for the day. 🚖 Only wish we could buy a sandwich for longer than anticipated waits.

I would definately recommend AutoNation of Irvine. I was apprehensive at first because the place is rather large and I feared I'd be over looked. Thanks to Dean Sturmand I felt at ease and welcomed even before I arrived. Its due to the high quality of customer care and genuine concern from Dean that this large foreboding place was made to feel cozy and relaxed. Employees like him are the backbone of their business. If you go I recommend you request Dean, you'll be glad you did.

Excellent customer service, competitive prices, great communication, and no hard selling. The waiting room is comfortable with refreshments, coffee, WiFi and ample seating.

Great service.

Very professional. Thx

Today, I had to turn around and leave the dealership. I got to the service area to have a Drive Belt replaced. The day before I was told it’s going to cost me around $200 to replace it! In the morning when I asked if there are any add-ons included in that hefty price, I was told no, just the belt. Then I asked again, so how much is it going to cost me? I was told maybe $300. I asked why so much and he said it was the cost of labor. I said I couldn’t possibly justify paying this much for a belt and bought the part and left the place. I found a garage that quoted me $60 to replace it and I bet I can find a cheaper place as well. In retrospect, I think they didn’t want my business because I had an older model car.

very kindly. excellent repairs

Easy car buying experience. Starting with the vehicle search online to finishing the final deal all working out to what I would call the easiest time I've ever had to get a new car.

I'm scoring a 4 due to the service that I received. He was helpful and friendly. He appeared to welcome my business and willing to help me. I'd score a 2 for the advisor that I had my appt with. I've had my appts with the same advisor (Elaine) for over 2 years. She's unfriendly and acts as though she doesn't want to help you. I had an appt, she was on the phone when I arrived, she saw me, no problem. I waited. When she finished her call she asked if she could help me. I reminded her of my appt and no smile, no acknowledgement, or any help at all. She simply walked out of her cubicle while mumbling, there's another person before you. Granted there was only one car way up in the front of the line, but there were also many other advisors up there. As she went up to the other car, another advisor (that was next to that vehicle) came back to me and wrote my order. They literally criss-crossed each other. I chose this location to service my car. I'm not obligated to bring it there, nor would I expect to feel that I'm a bother to Elaine, as she always appears to make you feel.

Waiting time is horrible been taking my car there for service waiting time is always over an hour. Last time I took my vehicle it took 2 hours and I had a appointment.

I had a notice for an Air Bag/Seatbelt recall. I was there for 3 hours. They overbooked their appointments that day and didn’t have enough mechanics. They told me it would take 1 1/2 to 2 hours but it was longer. I really think they forgot about me.

I bought my toyota yaris car here in 2019. Last wed in the morning, while I was driving, multiple warning lights came (battery, engine, tires, etc). Later afternoon, the car didn't want to start so I towed my car to AutoNation around 3:30pm. They told me the car will have to stay for a night and they will try to fix the problem the next day. I was fine with it. Got my car the next evening. They said it had something to do with the brake light switch. However, on Friday night, the same lights showed up. This time I had hard time turning off my car. After multiple tries, the lights went off. I decided to take my car back to Autonation the next morning on Sat around 7am, since similar issue came up. This time, it was another guy who helped me out. He told me that I will have to leave my car over the weekend, since they don't have the right person to fix it. This time they told me it's engine misfiring. So I wondered why didn't they see that problem last time. I asked if there's a car that I can rent since I'm still under insurance. They told me there was no available car. I was fine with it. But then I called in on Monday to check up on my car, the person who helped me on Wednesday told me there was nothing wrong with the car...So why did the guy on Saturday told me that it was engine misfiring? Causing me not having my cars for multiple days? But why did those warning lights came up again on Friday night??? My car is still fairly new, I only drove around 16k. I don't get why two people said different things. So I'm not sure if there's anything wrong with my car or not. What if it happens again? I have to waste my time going there, towing my car, wasting money on uber, and not having a car to drive for days...

I was disappointed with my service visit. The shuttle driver was unpleasant, the service rep automatically wanted to charge me for filters without even checking to see if they needed to be changed and presented the total cost as if it was a given instead giving me the options. I used to go to this dealer before with my previous Toyota and I remember it was always a good experience. I don't think I am going back after this experience.

My experience at auto nation with Dean was beyond amazing ! He was so Patient with me and very knowledgeable! Highly recommended going to see Dean !

Hit a tiny glitch, but my rep made it right--- so I'm happy as can be with the service of the car, and the customer service!

Our experience was not great at all. Despite using their online appointment scheduling, no one knew we were coming, had to ask for all of the same information, and the manager had to come out because no one was getting the process started. Then, the part needed to make the repair was unavailable from Thursday to Tuesday, so we have to come back again another day. Finally, the person bringing the cars out went home before bringing our car out, resulting in a 25 minute wait to get the truck back. Sigh…likely going to try another dealer after more than 15 years.

I trust the work this place does but level of service can fluctuate based on which service staff member you get. some are detailed and have open communication some are very vague. I've waited few times for the service but estimated time can vary based on their business. They usually say 1 to 1.5 hours for oil change last few times it took 2+ so i don't wait around anymore. This time i got my breaks done so i went home, but was done in an hour, guess they weren't very busy but their ride service makes it very convenient to drop off and pick up.

Great Customer Service and quality work.

I drove in with I was told a nail in my tire and left happy and feeling much safer :-)

Had a great experience buying our new RAV4 from AutoNation In Irvine. Unlike another local Toyota dealership in the area, they were interested in helping us get what we wanted, not what they wanted to sell us. Mark Corbet is the first car salesman I have ever worked with that truly listened to what we wanted. I didn’t walk away feeling that we “settled”. We got what we wanted and at a great price. If you want to be treated right, go to AutoNation Irvine. One final point to prove they think about the customer first- They sent us on our way in our new RAV4 with a FULL TANK of gas - never had a dealership do that before. BUY TOUR CAR HERE!

My only complaint is the wash after the service. I think they just took a hose and sprayed the front of the car. It looked worse than when I brought it in. There was water dripping from it which spotted by the time I got home.

The most awful experience in a dealer I ever had, this was my second time coming here and the first time they took 2 grand out of my pocket and this time they want to change charge me another $1000, and I just went on both occasions for oil change only!!!, this place it's a rip off stay way from it.

The very best car buying experience I have ever had.

They do good work, and the facility to wait in is big, clean, and nice. However, I don't feel like my time is very valued. Every time I come I make an appointment, no one ever asks me about the appointment time nor do I feel like the appointment is honored. Every time I come it has taken a very long time. I would come because I had a maintenance contract since that is where we got the car from, but now that it is expired, I probably won't return. Again, nothing wrong with the service, however the wait time is excessive.

Great service, especially from Tom Kolb. He went the extra mile for me, and that's why I stay with them!

Exceptional Customer service. Justin was my service writer and went over and above what is normally done by service writers.. { I have lots of experience what to expect in this since I'm 81 and have had many many trips to dealerships in my life. Auto Nation is lucky to have him..

I was looking for a Camry with all the bells and whistles. Other dealerships were telling me that there was no car in Southern California. I spent 45 minutes on my iPad looking for what I wanted. My search lead me to Auto Nation in Irvine. I put my info on their website and right at 9 am. A person named Donald reached out. He confirmed that the car was there. So I decided to do everything online. Donald made it so easy from start to finish. I never had it so easy in my life at a dealership. Donald made it so special because this was going to be a anniversary gift to my wife. Donald delivered everything he said he would do. This dealership won’t disappoint you… thanks again AutoNation

After the last service on my Lexus ES300h, AutoNation repeatedly reminded me by email and snail-mail that I needed a transmission service. This is questionable as the transmission is a sealed system and there is no Lexus es300h requirement to service the transmission that I could find. However, owners do make the case that the seals will dry out, so change the fluid. There are plenty of videos as to how to do it yourself which look pretty easy, but I am past that age so AutoNation got the job. At $200 after the 10% discount coupon (my local mechanic was about half the price), the job was done. AutoNation said it would take 1 to 1.5 hours to complete the work. I was there before 7AM as I had a 9AM teleconference. Over two hours later my car was ready and I was frustrated as I missed most of the meeting. The issue is that AutoNation does not respected my time. They have not been on time with service on my car in the 4 times that I have brought my car there (I purchased the car there as well). I hope/wish that their service department learn to treat their customers with more respect and to be transparent with the pricing, explaining why you pay more for less service.

Things started out good but ended very badly. After waiting for a week or two for my car to arrive (they didn’t have the color I wanted on their lot) I was called to pick up my car this past Sunday 6/27/21. I was so excited and had already given them $1000 to hold for me. It was already a given that I was buying the car because I was already pre-approved from my bank so no need to finance with them. I got there and waited for hours…..HOURS to get helped by a finance person. I get that they may be busy or short staffed but I literally gave them the time I would be there to start process and to top it off I have a newborn at home who needs me to feed him. They should of had things ready, but they didn’t. From the start I told them my current car only had liability insurance and needed to get help (I’m a first time new car buyer) on how or what I needed to do “if anything” but he assured me he would take care of it. I reminded him again through the process of signing papers….end again he said don’t worry about it just sign the papers. Then he starts to brag about how he’s was #2 in all oc sales guy but now he’s stuck doing a desk job to move up. Ok great, but what about my car?!!! So at the end after 5 hours of being there starving with a headache, with several calls from my husband about baby, my moms sugar getting low (she went with me) I thought I was taking my car home. Turns out I’m not, cause I didn’t have full coverage insurance and he wasn’t able to “take care of it” like he said. So after signing a million papers, I went home with no car. 😑 still had to go bk the next day to go pick up car even though I don’t live in that area, and wasn’t even explained anything on the car like the bottoms etc. I had to call them to come out and give me a brief explanation. Overall bad customer service, and the worst part…THEY DONT LISTEN!!!!! The finance guy name was Eric Yun. Even though I told him 100x about my insurance dilema. Zero importance on customer service/satisfaction. The only good thing is I finally got my car, after all that horrible experience- 2021 rav4

Good Service

Seann Kionn was the BEST sales rep to work with. He made everything smooth and gave great advice during our whole process. I didn't come into the day planning on getting a car, but everything was aligned for me that day, including the prices Seann was able to get me. Thank you so much AutoNation + Seann!

It was my first 5000 miles service. It went smoothly and within promised time to finish.

The wait just to get checked in was way to long! It needs to be streamlined! I saw about 10-15 desks inside the service center with no one there. They said they would wash the car. After 2-3 hours they didn’t even wash it.

Time for simple maintenance on the 2019 Rav4 hybrid. No issues dropping off vehicle and picked it up later that afternoon. No issues :-)

Every one was professional and kind..

Accommodating urgent situation requiring new tire in last minute of day.

Horrible horrible experience! We purchased a used vehicle from here and has been a nightmare since the time of purchase!! Salesman was the worst I’ve ever experienced. This gentleman Straight walked out in the middle of the deal in front of his own manager! Not only that they promised us some services and yet fail to call me back when I leave numerous messages. I took it as this dealership if you don’t have good credit and you walk in with bad credit they will sell you a car all right but treat you like if you’re nothing. I’ve had the car three months with the same continuous issue and of course I’m not on top of nobodies list to call me back to get my issue resolved very disappointing.

I use a power chair and cannot use the shuttle. When I needed a lengthy repair they picked my car up for me. I have used AutoNation Toyota Irvine for years and they have always been extremely accommodating and provided great service and repairs for my old Sequoia and now for my wheelchair van. I would highly recommend them.

Very poor service. Try to avoid this place. While I was negotiating a price with a manager the car was sold to another customer in spite of the fact that I reserved that particular car till the end of the day

Terrible customer service. Tried to put a deposit down on a vehicle that was supposed to be in transit. After signing a bunch of paperwork they came back and tried to switch vehicles saying the vehicle we wanted wasn't built yet. We ended up leaving and buying a different car, not a Toyota Nice to know they haven't improved their customer service. They don't care about their customers.

Edgar Sotomayor is the best! He went out of his way and came in on his day off just to help me with my car selling process. Will definitely come to him again in the future

Paid $80 for oil change and free multi point inspection for my 2011 Prius .

I purchased the 2021Prius Prime XLE. The experience was superb. Price listed online with rebate was exactly what I paid at the end. Royce (manager) and Faten (Sale) were a pleasant to deal with. The overall process took about 2 hrs. I will come back here for next car.

This was my first experience at this dealership. Everyone was professional and helpful. I especially appreciated the gentleman at the entrance of the service department who was available for me to ask questions since I wasn't sure where my friend should pick me up. On the negative side, making the service appointment via chat was not only extremely frustrating, but I was trying to have my first service on my new car and somehow the remarks were that I had trouble with my A/C!

Took my RAV4 in for detailing since it had a couple minor scratches and Manny & his team did an amazing job as always!

I have been going to AutoNation for the last 4 years. On this particular occasion I had an oil change and general inspection. They did not tighten the proper gasket and I had a bad oil leak. Therefore, I had to bring the car back in for service. It took 4 hours for this service. I was not happy, I thought this was unacceptable.

Courteous, Friendlly, Helpful, Knowledgeable, Clean, all the things, that make Auto Nation Toyota, the place where you feel comfortable to shop and purchase your next vehicle.

I brought my Camry in for 140,000 mile service on Saturday morning. Overall, the experience was fine, but I was disappointed with the service tech trying to charge me more than what was necessary, reasonable, or usual. Intermediate service with an oil change usually costs a little over $100. I've been getting this service at Irvine Toyota for almost 20 years. So I was surprised when the initial price for the service was over $460. I asked the service tech to explain how we got to that price, and he initially acted like it was normal service. I then asked him to go line by line to show me how we got from a service that is normally around $100 to this service being $460. First, he wanted to do a tire alignment. I've been driving for over 25 years and I have never had anyone try to sell me tire alignment unless (1) I had just replaced a tire or (2) the car is noticeably out of alignment. He also tried to sell me some sort of engine service to remove sludge. This may or may not have been necessary, but it is not standard and part of the intermediate service, so the service tech should've called this out rather than just slipping it in to my work order. Even if the service was necessary, I decided not to do it because I didn't trust the service tech by this point. After I removed these two services, my cost came out to around $109.

Had no problem dropping car off for service, and they were completed by 11am and the shuttle to pick me up was prompt...the only issue was picking up since my rep was not there, and they were having an issue with locating my car..but overall it was ok.

Excellent service. Reasonable waiting time. Device manager explained in detail everything and updated of work progress.

After getting payment I needed. I was offered extra coverage which I wanted but was not told my credit would be ran. I would have paid cash for extra coverage but was not given the choice

I Had a great experience at Toyota Autonation on Research when I took my car in for servicing My customer service rep was Manny M and he made the process go smoothly. I noticed that the other reps were just as nice and efficient. I would recommend this service department

Smooth transaction; pleased with staff and their experience

Pulled a bait & switch and left me paying far more than any other local spot. Unfortunate to see from a Toyota rep.

Horrible. I bought a used car for cash in June. It's September and I don't have the title or correct registration. They sent the title to the credit union on the check I used to pay for the car. I've asked them to correct the problem multiple times and still no joy. I've actually contacted an attorney to see if i can get a judgment against them. Update: Things finally got moving when I sent them a registered letter from my attorney in October. The General Manager got involved. I FINALLY got my title and correct registration at the end of October. It shouldn't take FOUR MONTHS to get the title and registration for a car. Service is also annoying. Simple maintenance or an oil change takes 2 hours regardless of whether you have an appointment. They always find something extra so you have the choice of waiting another two hours or getting it fixed somewhere else. Also, they're about $100 more expensive than a regular mechanic.

Scout GPS issue unresolved, ?rinsing? and not drying vehicle prior to delivery only causes water spots, had to wash it when back home. Probably best not to rinse.

I understand that they’re busy, but there is absolutely no point in making a service appointment with them. Called twice and asked when I arrived to confirm that a simple oil change would be completed in two hours, and was then told to wait just a minute next to my car. After 30 minutes of standing in front of the car (was told to not yet go into the waiting room), I’m told that it will take a minimum of three hours. They’ve always been slow, but really…?

Jaime was wonderful!

I think all of people who are working in this Toyota branch is so much good and their job is fantastic especially the manager’s job is so great

Great communication and no sales pressure throughout the entire service appointment. Even a free car wash

One of the worst experiences I’ve had in terms of service and professionalism. Ended up having to wait almost 4 hours just for my car to have not been fixed, for my steering wheel cover to have been ripped off, and for my gas mileage icon to be broken.

One of the worst experiences I?ve had. Waited almost 4 hours just to have my car not be fixed, my steering wheel cover ripped off, and my gas mileage icon to be broken on the dashboard. Will never be returning.

Very busy Toyota dealer. A nice place to shop for car, but if you have some questions about to set up most of the options of your car (after you drive it home) you won't get any help when you call or email. Won't return email, won't return phone call. It is sad. Very Sad.

Brought my Honda Odyssey to your dealership since I purchased a AutoNation maintenance plan and was treated as a dummy for bring it to your dealership by the customer specialist. In addition, specialist stated it would take 1 1/2 hours for oil change and decide to wait for it. Keep in mind that I had a 8am appointment and few days ago, the nice lady stated on the phone that she would order the Honda part ahead of time. After 2 hours, the car still wasn’t done and stated that they had to order the part being a Toyota dealership. I got frustrated and the specialist had no ETA when the car was going to be done. Finally almost 3 hours later, the car was done. I’m very frustrated and disappointed with the customer service and made me unwelcome there. Need to educate your service specialist how to treat their customers with honesty and dignity. Very disappointed with this dealership.

Very clean and organized place. Waiting area is large and open socially distanced, good coffee and snacks. Rest room was clean as well.

I had trouble booking my service. Evidently the dealer’s computer system lost my car. I understand that customer service today blames the customer and the agent certainly made it my fault that the dealer lost my records. She reluctantly booked service. When I arrived for service there were three cars waiting, including mine. There were no less than nine service reps sitting at desks, only one or two were with customers. It took a long time for them to get up and help the people waiting. After that, my service was great. Courteous and fast.

I had several things done to my car including routine maintenance. It was done properly, on time, and at the agreed to price.

I have bought several cars at AutoNation Toyota Irvine and always had great service. Just 2 weeks ago I was helped by Mehdi Zolfaghari to trade in a truck. He was extremely considerate, friendly and knowledgeable. I feel I can trust Toyota Irvine to take care of my car needs with integrity and give me the highest value for my money. Thank you Toyota of Irvine!

I’ve been to Toyota AutoNation many times for my car maintenance and for fixing a broken windshield. I only have the best things to say anout AN. All the advisors I’ve worked with (Joel, Joe, another name I forgot) were very professional and friendly. They’d go over what’s to be done on my car, and would suggest other services (but NOT being pushy, which I appreciate), and give me an estimate time when my car would be ready. The waiting lounge is spacious with coffee machine. I’d highly recommend AutoNation!

Good customer service.

Bought a used car here yesterday and everything went very smoothly! Special shout-out to Sean K for taking such good care of us, and being very patient when we had a few hiccups with documentation. I would highly recommend Sean and this AutoNation store!

Found a car online that was at a Toyota dealership, didn?t have so great of credit but they put you first to make sure you walk out with the car. My service team Dean and Eric were awesome. Thank you Auto Nation!!

You only purchase a car once in it's ownership, but service it many times over the years. In my view you can purchase a car at any dealer but the service after the fact counts big time and Irvine Nation Toyota delivers on this aspect of vehicle ownership.

Everything went smoothly, and I appreciated the explanations clarifying why l certain parts had to be checked and repaired.

Good people, very helpful

Good staff...Cares about their customers

Matt Murray did a great job helping with some paint pealing issues. His customer service is outstanding. Thank you

Courteous, convenient ; my third car with them!

Everyone was so friendly and helpful eventhough they were very busy.

I brought my car in for service and was immediately helped. Paperwork efficiently taken cate of and I waited for just about an hour when my clean car was ready for pick up. Everything handled efficiently, quickly, completely with detailed report of what was checked. I signed paperwork and was advised about when next service should be performed. I left as a happy driver knowing my car was in great shape and so very pleased with how I was treated and the efficiency of how my car was cared for. Thank you

Went in for a recall on my Toyota 2018 gas pump. Very friendly and good customer service. Went to work and was done in 4 hours. My first time here and I will come back

The wait time for a general oil change was 2.5 hours!! That was a long time.

My father and I were very pleased with our sales man George he definitely listened to our needs and was outstanding .Thankyou George

Why does it take over an hour to process a car sale? Way too much wasted time. 1. Run a credit check. 2. Fill out the forms. 3. I sign the forms. 4. I drive home. 20-30 mintues tops.

Great customer service for getting maintenance of your vehicle and repair. They also have the option for you to drop off your vehicle and dropoff and pick up within 5 miles. I have been here few times now for the service of my vehicle. 5 star all round. Definitely recommend Automation, Irvine. I would recommend schedule an appointment and /or plan to drop the vehicle. They are busy but still provide a great service.

great service. local business to Laguna Woods city.

Buying a car is stressful and time consuming. I chose to buy a used vehicle from AutoNation Irvine to guarantee quality and avoid dealing with a private owner. I did not have a positive experience. After buying my used Toyota Venza I noticed the steering felt a little weird, I had 5 days to return but I did not want to, I wanted car! So, I took it to the Capistrano Toyota Dealership (near my home) to inspect it and see if there was a quick fix. They noticed the brake fluid was dirty and the drive belt was cracked, they fixed it ($500). Once again, I just wanted a car, since it is a used car and I accepted paying the money to have it fixed so I could get back to work and life. A day later, it continued to feel weird, but of course at that point my 5 days to return was expired. I took it back to the Toyota dealership and after another inspection (free), they identified the steering shaft and column ($3000). This seems unreasonable that a car I just bought has a $3000 fix after 8 days of purchase. I went back to AutoNation and asked to speak to the General Manager, Mark. I told him, "I just bought a car from you all and I am unhappy with my purchase." He just stood there and said, "ok." I had to ask..."Can we sit down, so I can explain." I explained the situation above and showed him the paperwork from the dealership. He went on to say that the dealership knows nothing and they are just trying to make money. I said, "This does not seem fair and I do not know who to trust here, you both represent Toyota and I would think you would want to make your customer happy, it seems I have been sold a lemon." His response was, "So you are calling me a horrible person." This was a shocking and manipulative comment. In the end, I told him this was not a personal attack, I started crying...I could not afford this (time or money). I wanted them to recognize this was unfair and help find a solution. He said, "I can sell you a new car." Then, it went to the service department with Dan, who also insisted that the Toyota Dealership knew nothing and it was just the steering shaft. I waited there for 2 hours for them to look at it. Then, he said I could bring it back and they would pay for the labor out of "goodwill" and it would take 4-6 hours. I asked what happens if you get in there and see it is both, he guaranteed that was not the case. Finally, once they got in there and took it apart and of course they discovered it was both. They fixed the shaft for "free". At that point, I did not trust their work and I got my car back. In the end, I took it back to the CapistranoToyota Dealership where they fixed for me for $2000 (the part itself is $1800) because they know what customer service is, and they got me a rental car (for free). That is customer service! Do not buy from Toyota Autonation Irvine!

My son just bought his first car here! Everyone was helpful and extremely nice. This was a great experience for a first time buyer. Thank you for making a life lesson so easy and enjoyable!!

Joe Shulte, your Service advisor, is the best. Experienced. Courteous. Plus a great communicator.

Unsatisfactory customer service from the service department. My vehicle is under warranty and they are making no accommodations to get it fixed.

Long story short I was having a mental health crisis and they repossessed my car. I lost a total of $8500 that I still believe is due to me.

We had a great experience!! They had the perfect car for our son and we had a completed transaction in under 1 1/2 hours. Our salesperson, Eric, was personable and helped us get exactly what we needed. We would purchase another Toyota from them in an instant!

The young lady who help us out purchasing our new car she was very professional I will give her a five star

They were very very busy so I had to wait to get service and then it was almost two hours before my car was finished. They did wash my car so it was nice.

recall update was extremely efficient check-in, customer service and timely repair. car was returned within time estimate originally given.

Best customer service ever ask for (Sam) he help me get the same truck i wanted and explained everything clear recommend Irvine Toyota 100%

Found the car i wanted the service was fast and great

Our salesman George was awesome! He helped us purchase our vehicle with no hassles. He was fun to talk with and addressed all of our concerns quickly and completely. I highly recommend Auto Nation and George. He’s the man!

I'm very happy with my new car. Now I have two from Autonation Irvine. Guys were very helpful, It was nice to have a deal.

Courteous service personnel & efficient service completion schedule.

Best customer service ever ask for (Sam) he help me get the same truck i wanted and explained everything clear recommend Irvine Toyota 100%

3rd visit here for same alignment problem and service was terrible! Our appt was at 12 - we weren't helped until 12:45. Because of this ongoing issue, I tried to reach Dan in service 3 times that week and I never received 1 return call. When the service was done, we did not receive a call - I had to call myself to find out and even the girl on the line gave me attitude for being unhappy. I will never buy a car from here again and will make sure anyone I know doesn't either. If this issue comes up again, I'm going to lemon law this car. Lastly, I asked for my gap refund a week after buying the car on 1/20 and until now, I still haven't seen my $500. This place is a complete nightmare! Only positive: the Vietnamese salesman was very nice. Chet was also helpful.

I took my Toyota Prius to the Autonation Toyota Irvine Service Center for oil change this morning (05/29/21). I had made an appointment for 7:15 AM and arrived at 6:40 AM. An advisor named Thomas Kolb assisted me at around 7:05 AM. He rushed through the process in less than a minute and didn’t even write down my license plate. He also got my cell phone number written down incorrectly till I reminded him to correct it. Before I could ask him if any other services were needed besides the oil change, he had already left and moved towards another car/customer. I waited from 7:05 AM till around 9:30 AM in the waiting room and then decided to check with Thomas Kolb why my car was still not ready, as I could see many other customers who came after me were already gone. He then came back to me about 15 minutes later and informed me that my paperwork was dropped on the ground earlier and he had just processed it a few minutes ago. I looked at my receipt later and found that my order was eventually entered at 9:38 AM (but Thomas Kolb should have entered my order shortly after 7:05 AM upon assisting me). I was able to finally get my car and left the service center at around 10: 35 AM (from 7:05 AM to 10:35 AM just for oil change). The reason I decided to write this complaint was not so much about the unreasonable delay, but it was mainly because Thomas Kolb did not even say a single word to apologize for his sub-par, poor service. He just casually told me the paperwork was dropped on the ground earlier and I needed to simply wait longer, treating it like it was no big deal.

Horrible service, been out of tags due to incompetence of the employees there for 6 months now, on 2019 we leased a 2020 tundra, they didn’t finish the paper work until march of 2020 and still isn’t done correctly, at the dmv we couldn’t get our tags because of the same reason (incomplete paperwork). Mark Mehata is just rude and can’t accept that they dropped the ball and have to pay for the registration, we were more than happy to pay for it but it’s only fair they pay for it because we lost a lot of time at the dmv trying to figure out why we couldn’t get our tags!

Don't bother making a reservation for your car, you still have to wait. I just wanted what needed to be taken care of at this particular visit, which seemed like a lot at the time, well the salesman kept telling me that I needed to do this and that, honestly my Truck is a 2012, not off road and no hard or long miles (57k), I felt like the customer service was a little off, more like turn and burn and I'm to busy at the moment. The showroom was pushy as well, I was just killing time and had to repeat this a half dozen times.

Horrible experience at this Dealership. The finance manager Chet is extremely rude. Will not be returning.

I took my Toyota Prius to the Autonation Toyota Irvine Service Center for oil change this morning (05/29/21). I had made an appointment for 7:15 AM and arrived at 6:40 AM. An advisor named Thomas Kolb assisted me at around 7:05 AM. He rushed through the process in less than a minute and didn’t even write down my license plate. He also got my cell phone number written down incorrectly till I reminded him to correct it. Before I could ask him if any other services were needed besides the oil change, he had already left and moved towards another car/customer. I waited from 7:05 AM till around 9:30 AM in the waiting room and then decided to check with Thomas Kolb why my car was still not ready, as I could see many other customers who came after me were already gone. He then came back to me about 15 minutes later and informed me that my paperwork was dropped on the ground earlier and he had just processed it a few minutes ago. I looked at my receipt later and found that my order was eventually entered at 9:38 AM (but Thomas Kolb should have entered my order shortly after 7:05 AM upon assisting me). I was able to finally get my car and left the service center at around 10: 35 AM (from 7:05 AM to 10:35 AM just for oil change). The reason I decided to write this complaint was not so much about the unreasonable delay, but it was mainly because Thomas Kolb did not even say a single word to apologize for his sub-par, poor service. He just casually told me the paperwork was dropped on the ground earlier and I needed to simply wait longer, treating it like it was no big deal.

My car's scheduled maintenance was taken care of in a timely manner with quality service

I took my Toyota Prius to the Autonation Toyota Irvine Service Center for oil change this morning (05/29/21). I had made an appointment for 7:15 AM and arrived at 6:40 AM. An advisor named Thomas Kolb assisted me at around 7:05 AM. He rushed through the process in less than a minute and didn’t even write down my license plate. He also got my cell phone number written down incorrectly till I reminded him to correct it. Before I could ask him if any other services were needed besides the oil change, he had already left and moved towards another car/customer. I waited from 7:05 AM till around 9:30 AM in the waiting room and then decided to check with Thomas Kolb why my car was still not ready, as I could see many other customers who came after me were already gone. He then came back to me about 15 minutes later and informed me that my paperwork was dropped on the ground earlier and he had just processed it a few minutes ago. I looked at my receipt later and found that my order was eventually entered at 9:38 AM (but Thomas Kolb should have entered my order shortly after 7:05 AM upon assisting me). I was able to finally get my car and left the service center at around 10: 35 AM (from 7:05 AM to 10:35 AM just for oil change). The reason I decided to write this complaint was not so much about the unreasonable delay, but it was mainly because Thomas Kolb did not even say a single word to apologize for his sub-par, poor service. He just casually told me the paperwork was dropped on the ground earlier and I needed to simply wait longer, treating it like it was no big deal.

I Purchased A 2010 Toyota Tundra on September 29, 2020 CASH..And I Have Not Received My Pink Slip is Been Almost 6 Months This Is Redicouls..WORST WORST WORST DEALERSHIP EVERRREEE...DOOOOOONNNNTTTTTT!!! COME HEEEEERRRREEEE..LAZY ,LIARS.....I HAVE NOT BEENN HELP

Our service rep. was and met all of our questions and needs. Quick in and out with no hassle. Will definitely be back to service my cars as I have 3 Toyota.

we purchased a 2021 RAV4 Prime XSE through AutoNation in Irvine California on 5/20/2021. Jennifer Guzman was the sales rep. Jennifer did an excellent job of listening to what we were interested in and getting us together with the exact vehicle we wanted. She offered solid incite regarding our needs without being pushy, and worked hard to get the price we wanted. She even nailed the color! I can also add that the dealer gave us an excellent trade in value for our 2018 Volt. I would absolutely recommend Jennifer Guzman and AutoNation/Irvine, Ca. to anyone in the market for a new Toyota!

Terrible place. I,m using this place since 2014 and each year gets worse.2 days ago I went for , multi point inspection, and it takes 2 hours and 35 minutes. I was waiting outside and I saw approximately every 12 minutes one car came out. I think they don't hire enough technicians and its good if TOYOTA HEADQUARTER CHECK THIS PLACE. I don;t think 2 hour and 35 minutes is a acceptable waiting time for just a inspection and I don't think this be a good performance for TOYOTA reputation.

Terrible service. Rude employees.

I have always received superb service from AutoNation Toyota Irvine. My latest visit maintained that high standing. As a senior citizen, and a woman, I have heard horror stories from others about their dealings with other automobile repair services, but can honestly say that this is not the case with AutoNation.

AutoNation Toyota Irvine would not warranty my Pre-Collision System of my 2020 Toyota Tacoma. My truck still under 36 months/36,000 mile jsut because I bought it at another dealership with a lift kit

Very passionate to sell you the car. But zero service afterwards. Would not recommend.

Terrible service. Rude employees.

Great customer service in the service department. Friendly, helpful staff. Easy appointment scheduling too. The first maintenance service check was a breeze for my truck. Thank you Highly recommend A+

i am disappointed with the service at AutoNation. Our car was returned to us at our last visit in a dangerous condition.

Gracias a los agentes por su trabajo y recomendaciones y también a los técnicos por mantener mi auto seguro en el camino

Been looking around for a 2021 Prius Prime for the past month. Checked pretty much all of the car dealers here in southern Cali and even inquired all the way to Hayward! Almost all of them are out of inventory of PP and some like in Temecula Valley Toyota wouldn’t even budge on lowering their price. After researching online, one of the staff from AutoNation Toyota Irvine called me and said that they’ll have a few PP arriving (FOB 😂) in the evening and set me up an appointment the next day. Showed up in the AM and Del Nakar helped me out. Everything went on smoothly from price negotiations all the way to the F & I, except for one thing: they couldn’t find the keys! I got upset but Del sincerely apologized and asked me to come back the next day and they will fill up the gas and wash my other car. Del Nakar has been very superb on taking care of me and making sure that all my needs are met. Thank you so much for making it happen. I’m now the new owner of 2021 Toyota Prius Prime! I highly recommend this dealership! BZ to all the staff! 👍🏼

John at the service desk did an outstanding job! The facility and the waiting area were excellent. I got back my vehicle on time as promised. Everyone there was profesdional.

I made an appt on Saturday for 10am. I still had to wait first come first serve. What's the point of making an appt? I didnt get my car in until 11am.

The people at Toyota are very nice. They are helpful with keeping my car in good shape. I don’t even mind waiting for my car while sitting in the lounge.

I've spent 14 hours and 2 Saturdays trying to get my second key that was lost by the dealer when I purchased my car. When I got my key, I was honked at by Stewart, a sales rep, on the way to the gas station. He told me not to take it personally. I bought a car here on 4/3. When I bought my car, I was not given my second key because the service department was closed and I was told that I would be receiving the key via overnight shipping. I waited nearly a week with no key and no updates. I called and was told that my key was lost and that I'd have to get a new one programmed. I had come back to the store to get the key. I live 2 hours away from this dealer, but I bought from here because they had a car with the specific trim, color, and features I was looking for. I was told over the phone by a sales manager, Mike Naby, that I could come in on a Saturday to get my key programmed. I waited for 2.5 hours to be told that they did not have a spare key at service and that I'd have to come back later. When I came the second time, I had an appointment but still waited 3.5 hours to get my key. With a 2 hour drive from my house, I've spent a total of 14 hours to get my second key. I've lost 2 of my Saturdays trying to get something that was promised to me when I bought my car. After I got my key, the dealer agreed to fill up my car with gas and wash my car. My car came out of the wash with many water spots around the sides and came out worse than it was before. On the way to the gas station, Stewart, one of the sales reps, drove separately to fill a used truck. There is an unprotected left to get into the gas station, and he honked at me when I was about to turn because I took too long. When I asked him why he would honk at a customer, he told me "don't take it personally man." The purchasing process ran just fine, but the customer service experience I've had afterwards has been absolutely awful

I was actually really hoping for a good service from this place. Everyone is very nice and helpful. But I called and made and appointment for a pre purchase inspection. Upon arrival, they suggested I do an oil change which I also agreed to. 2 hours later I received my car, hoping oil was really changed, because their inspection claimed that they didn’t find anything significant, meanwhile the front end of my car sounds like it’s going to collapse at any minute. I called and they claim that it’s a quick inspection and a short test drive, no way anyone drove this car and didn’t hear all this noise or apparently the car sounding like it’s going to fall apart is insignificant. They want me to go back again for another inspection and pay again. Not going back here. Unfortunate again, they seem very nice.

Very professional experience.

I love my car!!

I bought Toyota Certified Used Car from Auto Nation Irvine in Feb 21. Then I took my car to maintenance for a regular service in April 21. Service guy told me that, there are some service items that I need to pay around ~$1.000. Said just bought this car from here and you said everything was good. And he told me that, if you buy used car, you need to spend more money for that car and the total price will be the same as new one. I said, if my budget is enough to buy new car, I would do that but this is certified used car. He said, they don’t cover these service items and I have to pay this money sooner or later. Why didn't you check car properly before sold it!... because they wanted to sell it ASAP and make more money after they sold it. I was shocked and never buy any car from this dealership and never buy Toyota anymore.

I’ve serviced my car 3 times at AutoNation and to my surprise my tires wore out in less than 20k miles due to poor alignment that AutoNation failed to inform me about the problem after competing each of the services. That problem is now going to cost me over $800 to fix!

I bought Toyota Certified Used Car from Auto Nation Irvine in Feb 21. Then I took my car to maintenance for a regular service in April 21. Service guy told me that, there are some service items that I need to pay around ~$1.000. Said just bought this car from here and you said everything was good. And he told me that, if you buy used car, you need to spend more money for that car and the total price will be the same as new one. I said, if my budget is enough to buy new car, I would do that but this is certified used car. He said, they don’t cover these service items and I have to pay this money sooner or later. Why didn't you check car properly before sold it!... because they wanted to sell it ASAP and make more money after they sold it. I was shocked and never buy any car from this dealership and never buy Toyota anymore.

Excellent service to customer with nice shuttle drop off and pick up. Would like to have seen a separate queue for customers who had an appointment and not have to wait behind those who did not.

EXCELLENT TOM TOOK CARE OF EVERYTHING

I have been getting my cars services at this dealership for about 10 years. Although I have always been happy, this visit was disappointing. Usually, even on a busy day, I have someone come up to my car usually in 2 minutes or less, this time, with only one other car in service bay, it took about 10 minutes for someone to even say hello. The disappointing thing was when I returned to take my car home. I had had 2 prepackaged cookies in my backseat. When I got into my car I noticed cookie crumbs next to driver's seat. I thought really nothing of it, until when I got to first traffic light and noticed one of my cookies had been eaten. Totally no big deal, it was just a cookie, however trust is trust. I know it was just a cookie, just the principal. So, next time I show up, I will make sure I have no food in car. Must be some worker who wanted a free snack. BTW, left a message with AutoNation when I got home, and no reply yet. I know it was just a cookie, simply the principal of the matter.

I brought my Toyota Sienna for brake service. The work was only on the front axle and I provided my own brake pads. The job included machining rotors. Total cost was $175. Later that day I was notified that my vehicle was ready for pickup. When I picked up the van and got home, I happen to read the technician memo. It said that the rotors were not machined. The reason made sense, but my service advisor failed to notify me that. In hind sight, I think he should have had the experience to look at my rotors and determine the job would not be complete, but that didn't happen. I called and left a voicemail for the service advisor. I did not get a call back. I called again the following day and reached the service advisor who said he wasn't able to discount the job even though they didn't complete the full service. So, he directed me to the voicemail of his Service Manager. I left a voicemail with an explanation and he did not call me back. I called again the next day and was sent to voicemail again. Again I left a voicemail, and again I did not receive a call back. It has been 4 days and still nothing. If this isn't an indication of how that service dept treats customers from the top down, I don't have any words. Culture starts from the leadership, and apparently customer service isn't on their priority list. I'd recommend going to an independent shop that honestly cares about their customers, or find another Toyota dealer other than Irvine Auto Nation Toyota that has the courage to be accountable and do the right thing. $175 to change brake pads on 1 axle is a clear example of "stealer-ship".

The tech who assisted in checking me in spoke at length about his personal life delaying my service. I appreciate some small talk while working, but he wasn’t typing or picking up on my short replies as a queue to move on. I do greatly appreciate the shuttle service to The Spectrum and the driver was very kind and professional. The estimated time I was provided was 2-3 hrs. A completely reasonable estimate. 4 hours past without and update and I called my tech and left a message. Another hour and a half passed before receiving a call. No acknowledgement or apology for the delay was provided. I asked that he send the shuttle to the Spectrum to pick me up and he agreed. After 45 minutes there was no update regarding an ETA. I called the confirm my tech had communicated to the shuttle to pick me up. The woman who answered confirmed he had and apologized for the delay as one of the vans had broken down. She explained that the driver will call me once he’s on his way. 20 minutes later I did receive a call and he arrived 5 minutes after that. He was again kind and professional. There was yet more delays as my tech was having technical difficulties and another tech helped to check me out on their computer. After everything was said and done my visit took nearly 6 hours for a standard maintenance. I completely understand that it was Saturday and things get busy. However, I would like more of a show of effort and communication from my tech. Thank you.

Sales and finance were professional, in the end I got a good deal for new Corolla. However, it was difficult trying to followup with anyone once the purchase agreement was signed. Having great credit does not guarantee you can get the best financing from the dealer. Plan on doing your homework on financing options, before you choose a dealer.

I bought a car a month ago, 04/04/2021 (porsche macan gts 2017) when I bought it they told me that it was still under the warranty for one more year 2021 also the service light was on and they told me that they serviced the car and they just forgot to reset the light, the car start acting up from the transmission I took it to Porsche Downtown LA and they told that they (Autonation) just reset the service light without doing the service and that the Warranty was expired on April, Luckily they are taking care with and extended warranty, I get that Autonation Toyota want to sell cars but please don't lie to the customer, we put our trust and our money in your hands. Guess where I will buy my next Porsche ? Yeap in Porsche of Downtown LA and not in Toyota automation of Irvine

A week ago ( Very Recent) I took my Toyota Camry 2016 to this Auto Nation Toyota, Irvine at 9201 Research DR. , Irvine. On 5/7 2021. One of my major concerns is the Navigation integrated in the car is NOT WORKING. I addressed this issue with my service advisor “Manny” and he said he’ll check it out. I addressed this Navigation issue with “Dan” a service manager like a year ago and he couldn’t do or say anything except “ I have seen this before.” This is been going on for sometime. He and his manager David Venegas, told me THAT NOTHING COULD BE DONE. I have to pay for another part $2000 + for Radio/ Navigation. The navigation of a TOYOTA car BROKE AFTER less than 4 years and I have to replace with another part. No one there knew what was the problem or why the Navigation broke in 3-4 years. All they said things happen. When I got the car after service, it wasn’t even cleaned or vacuumed. Extremely BAD Service. I do not recommend going to this trash location. I will escalate the problem to Toyota. They do not even deserve ONE STAR. H.G.

Jennifer, your welcome. We really appreciate your thoughtfulness in helping us with our lease as well as showing us the operations of the plethora of amenities. Although I consider myself as pretty tech savvy, this car is beyond anything we’ve ever owned by and order of magnitude. I’m going to study to owners manual for the next few days to get ready for our road trip this weekend. We’re looking forward to many years of enjoyment with this beautiful automobile. Also thank the financial guys that helped us too. We appreciated their honesty and help to fully understand the terms of the lease and the extra help with the cost. I’ve been driving for 44 years. My fit car was a 1973 Toyota Celica I bought at the Toyota dealership on Beach Blvd. in Westminster in 1979 for $3200.00 my next car was a 1984 Toyota Celica followed by a 1987 toyota tercel 4wd wagon. Then a 1989 Toyota Base model truck. In 1990 I got a divorce and gave my X-wife everything, completely amicable (we’ve stayed close friends) so for 2 years I rode a motorcycle. In 1991 I purchased a fully loaded Toyota SR5 truck from Toyota when they were in the dealership complex off of Lake Forest. It was in the Showroom just like the Corolla XSE we just leased. I know tmi, but I just wanted to let you know that I’ve been a Toyota owner for 80% of my driving history. But have owned a few other brands over the years as well. I guess what I’m saying is that of all my car purchases this one was by far the easiest on my nerves and the least stressful car purchase.

Mark was very helpful and friendly, and I'm loving my 2018 Crosstrek premium. Great experience.

Bought a Rav4 Prime from out of state, which complicated the purchase process. Oday, the sales rep, was awesome, answering my questions quickly, even while on vacation! Raid and Arthur were both helpful. For being out of state, which takes around 2-3 weeks to complete (shipping, documents), the whole process went fairly smoothly. The most important part was the above team always answering my questions, and letting me know what was happening. And the car is awesome!

Jennifer, your welcome. We really appreciate your thoughtfulness in helping us with our lease as well as showing us the operations of the plethora of amenities. Although I consider myself as pretty tech savvy, this car is beyond anything we’ve ever owned by and order of magnitude. I’m going to study to owners manual for the next few days to get ready for our road trip this weekend. We’re looking forward to many years of enjoyment with this beautiful automobile. Also thank the financial guys that helped us too. We appreciated their honesty and help to fully understand the terms of the lease and the extra help with the cost. I’ve been driving for 44 years. My fit car was a 1973 Toyota Celica I bought at the Toyota dealership on Beach Blvd. in Westminster in 1979 for $3200.00 my next car was a 1984 Toyota Celica followed by a 1987 toyota tercel 4wd wagon. Then a 1989 Toyota Base model truck. In 1990 I got a divorce and gave my X-wife everything, completely amicable (we’ve stayed close friends) so for 2 years I rode a motorcycle. In 1991 I purchased a fully loaded Toyota SR5 truck from Toyota when they were in the dealership complex off of Lake Forest. It was in the Showroom just like the Corolla XSE we just leased. I know tmi, but I just wanted to let you know that I’ve been a Toyota owner for 80% of my driving history. But have owned a few other brands over the years as well. I guess what I’m saying is that of all my car purchases this one was by far the easiest on my nerves and the least stressful car purchase.

As always service is first rate.

Was made to wait 20 minutes EVERY TIME the salesman comes back in to the room to get us a negotiating price. Left half way because who got time for that

From the very first phone call through the actual purchase of our car, there was total transparency and professionalism not usually associated with the purchase of a used car! Ask for Andy.

Had an amazing experience with sales. He got us everything we wanted and more, for a better price than we originally negotiated. However, I called the service center to ask about the ToyotaCare Plus Prepaid Maintenance Program this morning so I can get my needed service. The girl at customer service acted like what I was calling about was on the very bottom of her terribly prioritized totem pole. She was very rude and dismissive. She didn’t want to proceed to help me. I had to keep pushing to get any answers. Sunday funday isn’t always the answer when you work in customer service.

Trevor went above and beyond for me... thanks

Appreciate the help from Joe. He kept me up to date on the service and completion time. Broke down what was recommended now, and in the near future. He even let me know the mileage that each one is recommended at.

2021 toyota corolla SE. Only 2 miles on it. talk about new new. Great experience.p

I made an appointment and when I arrived, I asked the service advisor how long it would take. "2-3 hours" which was not unreasonable but I didn't have that much time and told him so. He checked and told me he could get my basic service (which I came in for) done in the 2 hour window that I had. At 1hr 45 min, he came in to tell me of 4 other services totalling $1200 that the mechanic thought were needed. I asked him to print it out including prices and time needed so I could plan. He told me he'd have the car brought up. At 2 hrs, the manager needed to review with me and didn't want to include the coupon that the dealership had sent. Eventually the coupon was honored and a credit was given. Fourty five minutes after that, when I stood in the service bay and asked for my car for the 5th time, my car was brought to me. This is not the service I expect from Toyota.

Good Deal

They do the work right the first time.

The team here is very easy to work with. More specifically, Dean was so patient throughout the process of helping me find the right vehicle for my family. He was honest throughout the process and willing to share as many details about vehicle options for me to make an informed decision.

Setting up my appointment time was very easy and flexible. They were busy, but took my car right away. The car was ready earlier than their estimated time and returned to me after a quick car wash.

Good job from the team. Less than an hour and everything was ready nice comfy waiting room

Excellent service and very fast service. Service personnel a pleasure to deal with

Great service. Mike Robinson very thorough and kept me posted throughout the entire process. No one likes dishing out big bucks on car repairs, but Mike was able to break it on down to a level that it was understandable and digestible. I'll ask for him all the time.

they gave us wonderful attention

Me gusto mucho la atención que me dieron, nos ayudaron mucho la mejor compra que hice

I took my Toyota Camry 2016 to this Auto Nation Toyota, Irvine at 9201 Research DR. , Irvine. On 5/7 2021. One of my major concerns is the Navigation integrated in the car is NOT WORKING. I addressed this issue with my service advisor “Manny” and he said he’ll check it out. This is been going on for sometime. He and his manager David Venegas, probably goes by “Dan” told me THAT NOTHING COULD BE DONE. I have to pay for another part $2000 for Radio/ Navigation. The navigation of a TOYOTA car BROKE AFTER less than 5 years and I have to replace with another part. No one there knew what was the problem or why the Navigation broke in 3-4 years. All they said things happen. When I got the car after service, it wasn’t even cleaned or vacuumed. Extremely BAD Service. I do not recommend going to this trash location. I will escalate the problem to Toyota. They do not even deserve ONE STAR. H.G.

The buying prosses was easy and quite responsive. The registration has still not come. I bought the car cash and have still not received my title after 4 1/2 months. I have not gotten my registration or my plates. I follow up with them and do not get called back by management or the registration office.

I've been bringing my 2005 Tundra to AutoNation for service for the past 10 years and have never been disappointed. My Tundra has 335,000 miles and still running strong! Thank you,

I was going to leave a great review but my view has changed. I WAS satisfied until I found out a week later they lied to me about my loan agreement. I was excited about my purchase and everyone was very helpful the day of. However, the day of they were very pushy about purchasing gap insurance. I asked 3 different times if the gap insurance was through my bank because the loan was with schools first and they told me it was and not with them and it would be included in my loan. One week later I find out through my bank that the gap insurance was not through schools first and was purchased separately with autonation. The one through my bank is $400 cheaper. Now I’ve been trying to get ahold of autonation for 2 days and no one answers. But they answered so quickly when I put an inquiry on their vehicle. I’m upset that now I have to go through the hassle of changing my loan agreement because they lied to me.

TL;DR: IF YOU ARE LOOKING FOR AN HONEST DEALER KEEP LOOKING I'm archiving my old review which was a 4 star review regarding the sales process. For reference, in that review I stated I was very happy with the process but extremely unimpressed with the pushy sales tactics the finance manager used to get me to buy add on services after I had already chosen to purchase the vehicle. I'm updating, because I've now had my vehicle for 2 years and been able to work through 4 encounters with the service department. In a word: abysmal. The majority of your interactions with the dealer after the purchase of your vehicle will be with service - and if I were you I would keep looking. Oil changes take two hours at a minimum and this past Saturday I experienced pushy service advisors with deceitful and dishonest tactics at their peak. I've attached pictures to this review for reference so that you can be the judge. I made an appointment for an oil change and got Manny as my assigned service advisor on check in. I left the vehicle and took an uber home. Manny called me about an hour and a a half later and informed me I needed a throttle body service due to it being dirty, a brake fluid flush due to that being discolored, and a battery cleaning because of corrosion. All of this usually costs $500 but Manny could give it to me for $400 if I agreed to have them do it then. Keep in mind, he didn't say this was dealer recommended or optional - I "needed" to have these done. I declined because I like to see for myself what they will be doing and came and picked my vehicle up a half hour later (remember the 2 hour minimum?). This evening I went out and lifted my hood up to check things out. I haven't cleaned my engine in 10k miles so there was a light layer of dust over everything... and nothing had been disturbed. The brake fluid reservoir cap and snorkel tube around the throttle body had the same light layer of dust as everything else. I opened the brake fluid reservoir and used a moisture meter to see if the integrity of the fluid indicated it needed to be changed - tests showed the fluid was almost brand new. I took the rubber snorkel tube off of the manifold expecting to see the butterfly valve absolutely coated in carbon deposits... clean as a whistle. I took the protective cap off of the positive battery terminal expecting to see lots of corrosion and battery acid build up... almost nothing. I cleaned it with a 1 cent paper towel and moved on. What if I had been an old lady who didn't want to dig around under the hood? Or less mechanically inclined? AutoNation Toyota Irvine you should be ashamed of yourselves. If you are the service department head and you are reading this: WAKE UP.

This location is really excellent in customer service both in the sales department and the service department. I went to a different location because it was closer to the office I was working at that particular day and it was glaringly obvious that I should always go to the Irvine location.

Good service

Excellent experience.

Terri Cole is a wonderful advisor and my main reason for always going to Toyota.

Sensor light: service indicated they could Not Figure out why it was on wanted more money to run a diagnostic. Why should I pay for something they should already know how to troubleshoot

Great service. I serviced my old Toyota here for 14 years and now my new CHR Toyota. Joe Schiller and his staff are superb.

Wonderful service at Toyota lirvine DAN. Purchased 2009 Toyota Venza new, it is only serviced at Toyota irvine. Always very nice service and always special kind good job. Consistent affordable quality service every time. Management is customer service first. DAN is wonderful, very happy with him.

Irvine Toyota Auto nation Staff Engaging Personal Good listeners Transparent on details of purchase Patient I got a great deal and would recommend this site to all Thank you Bruce (CRT)

Always good and timely service

My service advisor was great.

Mack made the sale smooth and easy. By far the best experience I’ve had regarding purchasing a new car from a dealership. Highly recommended.

Sales Managers at Toyota Irvine doesn't support or understand COSTCO'S new car sales prices.

Stay away! They sold my friend a defective vehicle and lied about the car having a problem after it was brought multiple times for inspection and repairs. They blamed the sensor when the car actually had an oil leak. They finally found the leak but until the warranty had expired. This is fraud! They are avoiding to take responsibility and ignore his calls.

I am pleased to say that I am very happy I went to Auto Nation Toyota of Irvine to purchase my pre-owned 2018 Rav4. I wish the sale price would have been lower, being that I paid almost more than half of what the vehicle is valued at in cash. But i can say that i am satisfied with the 0 APR for 5 years i received , thanks to my good credit. I love my blue metallic 💙 Rav4 -Thank you Auto Nation. Great Service 👍

excellent service to get my car fixed within promised time

I waited way to long for an Oil Change even though I got there at 0700 and told them that I was waiting for it..

AutoNation Toyota Irvine went above and beyond to help me with my car! Service was very quick, and the staff is amazing.

This is my third Toyota, always have had great service

The day I purchased my Toyota I left Toyota of Cerritos to Toyota of Irvine, as I was unhappy with the customer service. At Toyota Irvine, Seann Kionn provided excellent service. Friendly, attentive, respectful, provided water for free (which was the first thing I was unhappy with at Toyota Cerritos) and continued to check in with me about my needs and wants. Him and the finance guy were excellent!! I will definitely return to work with Seann in the future and recommend Seann because I know he will take great care of his people!!! Thank you Seann and thank you Toyota Irvine for hiring persons with great customer service!!!

Great sales staff and service staff!

one of the best places to buy a vehicle! Minimal time spent negotiating. was in and out within 3 hrs.

Amazing service. Alex made sure I got what at I wanted in my new car at a great price. THANK U ALEX!

A highly unprofessional establishment that is dishonest. Normally you would think dealerships would be the place to go for top of the line service. Not so much the case here. Save yourself your precious time and effort and just go elsewhere. Preferably a place that will answer the phone. Also there's a review down below that they obviously didn't read right because they thanked their unhappy customer for their terrible experience. Obviously they didn't read that right. Shows how much they really care to "fix" all these problems.

AutoNation is the place to go for your Toyota! I had a great experience and would recommend them to everyone! We needed a good used car and found one, Certified Pre-Owned, at a fantastic price right within our budget. I am going to trade in my Honda Accord for a new Camry before the end of the year. I will definitely give AutoNation Irvine my business!

Prompt service first thing in the morning. Clear explanation of what needed to be done and we agreed on what service to include and what to exclude that I could take care of. Time estimate was on the money and the wait time at the service center was comfortable with coffee and refreshments available.

After arriving at Autonation Toyota, I waited over 20 minutes just to be acknowledged. My service rep then tried to sell me on services that I did not want at that time. He then treated me differently, condescending. After waiting 90 minutes, I asked my service rep how much longer, he snapped back "it will be finished shortly" and " I am finishing the paperwork". 10 minutes later, my vehicle was ready and the service rep had me sign two pages without explaining anything. I normally have great service at this location (Irvine Ca.). I will never come here again.

They do a great job in Service Department! Only go there for all car service needs.

Chris Cortez has always been so very helpful, knowledgeable, capable and incredibly caring. My main reason for returning regularly. He’ll never let you down.

VERY GOOD

It is with great pleasure that I write this review for Irvine Toyota Services. I was lucky enough to have a fantastic service rep named Manny. The service I got and the care was 10 stars. Everyone thinks that they will be taken advantage of by the dealer. This is simply not true at Toyota Irvine. The service was fantastic. The main thing is that they cared about my issues with my car and wanted my car right and it was done at a fair and reasonable price. So if you want a 100 star service, go to Irvine Toyota and you may be lucky enough to get Manny.

Terri is my service person She always takes care of me and my car

Six months after purchasing a 2021 RAV4 Hybrid at AutoNation Toyota Irvine, I had my first service appointment. They were very professional, well-organized, and efficient. I waited comfortably while they finished the service in under an hour. I was impressed with the experience.

Everyone who helped me today was friendly. The young gentleman who greeted me with a warm smile (didn't get his name); Don was super friendly and he shuttled me home. Manny and Chris were very helpful. Bought my Rav 4 at Autonation and all of my car's services have been at Autonation as well. Fully recommend it. Manny called me when my car was ready and even offered a ride to bring me back to get my car! Thank you all for your help!

Tried to lowball the trading by a factor of four.

After getting the runaround from other dealerships when shopping for a Toyota Prius Prime in 2018, a salesperson from AutoNation contacted us saying, "we have the vehicle you are looking for at this price." It was a no-hassle purchase, so in 2020 when our lease ended on another vehicle, we purchased a Prius from AutoNation Irvine. Living 70 miles away, we have had our vehicles serviced at local dealerships and had problems. We had a recent issue with the 2018 Prius Prime and I decided it was worth the drive to remedy things where we purchased the vehicle, expecting it to be a problem almost 3 years after our purchase. I was prepared for a dispute that never happened. The service representative, Thomas K., quickly looked up the issue, found that it was pre-approved by Toyota and that they had the parts in stock. The excellent experience left me in a pleasant state of shock and the work was done in only two hours! They have earned my business for life. The drive is no inconvenience when you know you are getting top-notch service. Oh, what a feeling!

2 hours and 10 minutes yesterday for a 10k mile service (oil change, tire rotation and vehicle inspection). That was WITH an appointment. I highly recommend NOT going to Irvine Toyota if you are going to wait for your vehicle. I was told “definitely less than an hour” when I check in. 1 star.

I arrived at 9:05am Wednesday, a little early for my 10k mile service appointment but sat waiting for over 10 minutes anyways till someone acknowledged I was even there (the service area wasn?t that busy and at least 5 advisors were right there and watched me pull up). When I made the appointment, I was assigned Kyle Maxwell as a service advisor who I was first told ?wasn?t working that day?. Once finally checked in around 9:20am I was told the service was going to be ?very quick? and should be less than an hour. At 10:50am (1 hour and 30 minutes later), I asked one of the guys what the status was on my vehicle and he asked who my service advisor was, so I said I was scheduled with Kyle Maxwell. This person let me know that Kyle hasn?t worked here for several months. Funny as I booked the appointment just the day before. After another 10 minutes of fumbling around and asking the techs, the advisor who checked me in told me it would be a few more minutes. Its now after 11am and I?m running late for several business appointments of my own I have to race to in the IE. Finally my 4Runner comes out around 11:20am and they tell me they ?rotated my tires, topped the fluids, changed the oil and did an inspection?. It?s got under 10k miles fellas, there couldn?t be too much to really inspect. Anyways, over 2 hours for an oil change and tire rotation yesterday. I will never be back for any services here. Capistrano Toyota is way out of my way but they did my 5k service in under 20 minutes. Granted they aren?t as big or busy, but they also didn?t waste my time. What good is an appointment if nobody is going to make anyone a priority? I could have done the same work myself in under 20 minutes, but being a brand new vehicle still under service care, I shouldn?t have to. Irvine Toyota (both sales and service) has been going downhill for a long time. I didn?t buy my 4Runner there because of a whole other customer service issue. Again, I don?t think I?ll ever go back to Irvine for buying or service. What a waste of time.

Pros: work was done right Cons: Very long waiting time (6 hours).

Customer for Life! We purchased a 2018 Prius Prime and a 2020 Prius from AutoNation Irvine. Other dealerships gave us the runaround, but the sales department from AutoNation Toyota in Irvine said "we have the car you want for this price" in 2018 and did not disappoint. The purchasing and financing of the 2020 Prius was equally smooth and easy. Living in Riverside County, Irvine is a long drive for service that I had been having done locally, but an appearance issue not covered by the appearance protection seemed best resolved where we purchased our vehicles. Almost 3 years after our purchase, I feared the issue would not be easily resolved. My fears were completely unfounded as Service Consultant Thomas K. did some quick research and said Toyota pre-approved the work under warranty. Things were going far too smoothly. I expected to be told parts would have to be ordered and I'd have to come back, but the parts were in stock and I was told the work would take a couple of hours. Sure enough, the car came out washed and repaired within two hours. I have had less favorable and time consuming situations with local dealerships. I cannot think of a better vehicle purchase or service than what I experienced at AutoNation Toyota Irvine. It is worth the drive.

Buy your Toyota at Autonation Irvine. Andy Vuong is the best.

The visit was Excellent fast , clean and mask where present.

They went above and beyond to get my car serviced when I had to make a late in the day appointment.

Chris Cortez the Service Lane Manager was friendly, helpful, had great interpersonal skills, was servant hearted, efficient,and flexible with helping me get my Prius 2010 a new head gasket replacement. Toyota Irvine is very blessed to have him on the team. Joel Avila the Service Consultant was also understanding, helpful, and efficient. Overall the Service Team had great chemistry. It’s nice to get my car worked on where the employees are getting along and working efficiently. That is a great signal for how well management is doing. Hats off to this team, I look forward to being served by Toyota Irvine again.

Waited 20mins in line for an oil filter at the parts desk, with one person in front of me, and three employees behind the counter and only one helping out the line.

Bought a 2021 Highlander Limited last weekend from this location even though there are quite a few Toyota dealers that are closer. It has a bigger inventory and more selection to choose from than other dealers. Most important to me when I purchase any vehicle is the confidence that I have with the salesperson and manager that they can deliver. I wasn't disappointed! The car was ready when we arrived. Took a short test drive and finished the paperwork within a reasonable time. Thank you Sean or Rome!

I brought my car for fixing my brake when I received my car back the meter record increasing 15 miles more. The shop drove my car around also my gas tank show less . My brake still not good it still make some noise when I brake it. I would not recommend to anyone I will never never return to this place

Excellent service!

Dealership features haggle free pricing to allow pressure-free buying experience. While prices may be higher than advertised prices from dealers, what AutoNation offer in return is more honest pricing ? no hidden fees, surcharges, or non-advertised mark ups, etc. compared to other dealers. At the same time AutoNation attempts to offer "better customer service". That said, it is strange that the dealership demanded to run credit for cash buy. I disagreed and stood firm ? almost walked out without making the purchase until the finance manager relented. Overall a pleasant buying experience. Still wish it could have gone a bit faster than it did. Total time for the entire process is about 3 hours from initial examination, test drive, trade in evaluation, negotiation, document signing to delivery.

I scheduled an oil change and tire rotation for 4/14/21 at 3:30. I arrived 15 minutes early and I saw a service representative at 3:30. I was told my car would be ready at 5pm!. I waited in the waiting lounge. I noticed people who came after me, their cars were ready. My car had an oil change, tire rotation and fluids checked. My car was finally ready at 5:20. I really don't understand why it took so long if I had an appointment. The service representative was somewhat rude to me when I asked about why it was taking so long. I don't feel I deserved to be treated rudely. My question is why make an appointment?

Great customer service from start to finish. Will definitely do my next car shopping here.

It was a great experience..No hassle, No gimmicks just plain business they go directly to the point this is this and that and we are done we closed the deal not like other dealership they had hidden agendas to get more money from you...Love it I will surely recommend them from my friends and family who are interested in buying a new or lease car. ..

Waiting 3 hours so far for an oil change -.- and it’s going to cost a minimum of $170

Great service 👏👍.

Great Service! Vehicle was ready early and appointment was easy to book last minute.

Took my truck for a drive train noise concern and tech diagnose and repaired my vehicle right the first time . Now my truck drives smoothly with no more noise . Thank you Joel Avila

Efficient, welcoming and caring.

Excellent services, Mr. Andy help me to much. I recommend this place. I went diferent dealer in Los angeles the APR is up. Here is very good customer service and low APR.

We've been working with Teri for decades. She continues to provide quality consultative advice on our two vehicles, with a friendly, professional demeanor. She's to be commended for her straightforward, no-nonsense approach to serving our needs for keeping our vehicles serviced and on the road!

Great dealership, with large selection and professional staff! My experience involved some waiting, as there were many people buying the day I was there, but staff was professional and kept me informed. The sales team went out of their way to get the exact car my wife and I wanted, including shipping some accessories we really wanted but weren't readily available. The accounting team kept us informed and made the paperwork smooth. Thank you Don and Leke!

If you want a no pressure car buying experience this is the place to buy your Toyota. This is something that caught me off guard on my first visit. but after some discussion on what I thought A fair price would be deal done. They explained that the approach they take is help the customer with there purchase no hard sales approach.

If you want a no pressure car buying experience this is the place to buy your Toyota. This is something that caught me off guard on my first visit. but after some discussion on what I thought A fair price would be, deal done. They explained that the approach they take is help the customer with there purchase no hard sales approach.

Friendly and nice staff. They took care of the maintenance items, but wasn’t able to fix a problem I had with the door.

Autonation is great for service on my Toyota. They are very professional .

The service team were friendly and informative. My car was serviced quickly and everything was explained to me.

I think their lives work done on my car that may not have been needed. I was told that I was getting a discount but when I arrived home and went over my paperwork I found that I didn’t even get 10%. I called manual and he told me a head to present to discount card at the time that he did the paperwork. I told him the card was in my car but they drove the car away before the paperwork was done and I just assumed that I would get to 25% discount. Of course, Manny did not ask if I had a discount card either. This isn’t the way I would do business and I am dissatisfied. It seems like the operation is a bit shady.

Quick and easy Great experience great customer service

Alex was An amazing salesman so patient and understanding . If you wanna buy a Toyota please come to Irvine Toyota and ask for Alex you won?t regret it

John was very professional and cola in everything to me. When he called he left it up to me if I wanted the extra stuff done at this time. My sister called him to make an appointment for Monday.

John was very prefessional and now m sister is going to go see him on Monday.

John was very precessional and explain everything to me. I appreciate all his help when I got there. I liked him so much I recommend him to my sister and she is bringing her RAV 4 in on Monday.

They treat you like family. Terry did a great job keeping me informed of the progress of the service and they had the car ready when they said it would be. Not like that other Toyota dealership in Tustin.

I brought my car in for regular service to have 2 specific things looked at and fixed, being as I’m driving 8 hours north. Well upon picking my car up they stated that I had a couple bolts missing on my guard, which would not be the reason my car is creaking. Anyways I drive it away from service and realize the noise actually both noises are still there! I called Kyle who helped me and I never got a return phone call. Not to mention that was the only day I was able to have anything done for the next month. I’m just done going places and dropping my car and paying $1100 for service for the couple things I asked to be fixed, not fixed. Looks like the 3rd dealership I will not be returning too.

This was the best, hassle-free purchase of a vehicle we have had in many years of buying cars. We asked for an on-line, out-the-door quote for a new Hybrid RAV4 that was en-route to the dealership. We immediately received a very fair price quote that was below MSRP and that we felt was a win-win for both us and the dealership. We were kept informed of the in-transit status and given an appointment to view the vehicle when it arrived. The internet sales manager, Leon Li met us at the door and showed us the car. There was no attempt to up-sell us or pressure us to add items we did not want. The finance process went smoothly and quickly, and although we were offered a number of warranty and other services, there was no pressure to buy once we declined. We can highly recommend this dealership if you want a pressure-free, honest, and fair purchase experience. This is how car-buying should be!!!

I bought my car at AutoNation Toyota Irvine, and with it I paid for 5 service/maintenance visits. Just used up the last one. While at the first three occasions it was only an hour to wait for an oil change and whatever inspection was performed - and was happy with that time frame - the last two, the 4th and 5th visit lasted three hours. That is slow service. Especially, since I wasn't a walk-in, I had an appointment. Observing what was taking place in the waiting area, parts department, and service department, I suspect Toyota Irvine is grossly understaffed. Please, don't sell goods that you can not deliver!

Buying a car can be a daunting task, I was pleased that my sales person, Don Robertson, was the one I was able to deal with. He knew the vehicle that I wanted to purchase inside and out, kept me updated throughout the entire process, made sure that everything was done as promised, and got the vehicle ready to go sooner than anticipated.

Buying a car can be a daunting task, I was pleased that my sales person, Don Robertson, was the one I was able to deal with. He knew the vehicle that I wanted to purchase inside and out, kept me updated throughout the entire process, made sure that everything was done as promised, and got the vehicle ready to go sooner than anticipated.

It was great service. Quick and transparent.

Terrible customer service, My truck is brand new and only had 4K miles on it and had a leak coming from the motor, truck is under warranty and they said I would have to pay out of pocket to get the leak fixed, not on my watch. Truck was there for 4 days getting fixed, they never offered a rental, I had to demand that......they never called each day to let me know what was going on with my truck I had to call them everyday, they are arrogant little pricks that have no clue how to do their job, I had to tell them how to do their job the entire time....and my truck came back with scratches all over it after I just had the paint glazed professionally.....I live a block from this place and have been a loyal Toyota owner for 25 years...I’ll never step foot in this place again. I’ll drive 30 mins a way to get my truck serviced.....never again auto nation, you guys suck

Gene went above and beyond in helping me get in my brand new Camry and answered all of my questions.

Prompt, courteous, and very friendly service and they explain everything in detail of what they need to do to your car or what kind of service it needs. I’ve been using them since 2012 when I purchased my brand new sienna van. My last check up was perfect! thank you

The Toyota service center has always provided excellent service.

Originally I wanted to buy a Toyota car, but I replaced a used car according to my budget. The service when I bought the car was okay. At that time, it was already dark when the car was delivered. I only saw that the car was probably cleaned! The next day, I found that some areas in the car were not cleaned. I tried to wipe it but it didn't work. So I made an appointment with the sales staff and hoped to help deal with it. The sales promised quickly! The appointment time went, but the salesman said he was not there, and he was delayed, saying he was very busy! Let me go another day! I feel that their handling of things is too dishonest and not sincere

The overall experience was great. Salesperson Jennifer was very professional and pleasant to work with. Her performance was very meaningful.

Service was satisfactory. My only complaint was that the estimated time for servicing my vehicle was one and a half hours, but the total time turned out to be almost three hours. I missed lunch.

He's very friendly and he's willingly allowed us to ask questions, he gave us a good costumer service,,,

I saw The administration Guys were polite and active .

Had pre approval from bank have dealer my letter they said the bank denied me I was upset the following day I called the bank and asked why they said the dealer put in for 450000 dollar loan. I got off early that day went to the dealer and told them to put I. Right numbers they did and I drove off with the 4 runner. They did not apologize for keep sending my credit to other banks or anything would not discount anything not even a hat. Sales manager was rude. Left a message for general manager with no call back

Service advisor was kind and efficient

I have a 2019 Toyota Camry XLE with a 5 year maintenance agreement. I just took it in for the twelve month/10,000 mile service at Toyota Nation in Irvine, CA. I had an appointment, and they were very organized. The car needed only the covered maintenance. When done they always wash the car. I waited at the dealership while the service was performed. They gave me an hour and a half time estimate, but it was longer by 45 minutes due to a shortage of technicians that day. Over all it was still a good experience.

More than happy with my purchase. Everyone was so kind and genuine.

me and my husband purchased a rav4 XLE ,sales professional named Alex Asfour is very friendly and helpful, he helped us to deal with everything, coz I really want that car really badly,he did his best to help us, now we got the car ,and also Adiel Mena who did all the processing all the paperwork, good job guys ,you guys awesome makes your customers comfortable,,🙏🙏

Toyota Irvine, AutoNation has very polite and friendly staff, especially Service Write up person "JOEL" Joel is super polite and friendly and takes great care of my 2018 Camry, notifying me when it is time to come in for Service and Recall repairs, etc. I hope they keep hiring more Great staff like Joel. I only get my Toyota serviced at Toyota Irvine, AutoNation, including Tires, battery, oil changes, etc.

I have been to this place for ages. They always did great services, especially I called always for Manny Moreno, the advisor. He handled things pro and fast yet friendly. I really appreciate for all things he helped to solve problems of my car. This is the place really if you love your cars.

Joe in the service department was very helpful, and I have never had any issues at their facility. I have been taking my vehicles in for service at that location since 2005.

I have received excellent service from Sean in the showroom & Dan in service when I’ve needed to bring my Camry into AutoNation. I highly recommend this dealership.

Service consultations are transparent and helpful in maintaining our wonderful cars in top running condition

They were able to repair the issue which involved the rear wheel bearings that were going bad and they were able to diagnose it and repair it under warranty. The car (Yaris IA) is now very quiet when driving. Thank you.

Nice salesman, they give me the car that I want

Wonderful service bay staff. Have bought 3 Toyotas from the same dealership, and have had them serviced at the dealership?s service bay for many years. Their customer service can?t be beat. I drive past 5 Toyota dealerships with service bays to go to them.

Very good service, recommend to see John or Max sales services

The service advisors and techs at AutoNation Toyota of Irvine are very professional. Time and time again I return to this dealership because their staff care about customers and have very good follow through when working on your vehicle. I highly recommend taking your vehicle to this location and trying them out!

Great experience with Chris. He helped me save money and communicated everything well.

Marco Garcia is the best Tec I've ever come in contact with through all my services. His wealth of knowledge and care for his job is unmatched. If you get the chance to request Marcos team to do your work, you will not regret it and be in great hands!

Friendly service, and they always do a great job

Eric T, Moe, and Jae were all great in helping me find a car that was a good fit. Great customer service, totally recommend.

Stop sucking would be a good start

Thanks from Mohammad (Mac) he helped me a lot and they are so friendly.

Very Satisfactory ! Service Advisor - Mike Moreno attended to my needs and queries regarding my vehicle repair.

Worst customer service ever. We just purchased a 2021 Toyota Camry from Autonation Toyota and had a horrible experience with our sales rep Donald and their GM Mark. Because of our bad experience with our sales rep Donald we left a negative review on social media and the next day we got a threaten phone call from Mark their GM demanding us to remove our review or else. He also said to be careful with posting negative reviews for my employees because I back them or something in that regards. Extremely unprofessional and rude and based on their other negative reviews Mark is known to bully he’s customers. He definitely picked the wrong customer to bully this time and I will make sure to notify the media so others don’t make the same mistake has we did by doing business with them. As a General manager Mark should act professional to set a example to he’s employees. But it’s very clear that he doesn’t value he’s customers. To make matters worse they sold us a defective vehicle with scratches on it which is considered a dealership Frude because Mark refused to fix it. So save your time and money shop else where for a vehicle because Mark and he’s employees are unprofessional.

Worst customer service ever. We just purchased a 2021 Toyota Camry from Autonation Toyota and had a horrible experience with our sales rep Donald and their GM Mark. Because of our bad experience with our sales rep Donald we left a negative review on social media and the next day we got a threaten phone call from Mark their GM demanding us to remove our review or else. He also said to be careful with posting negative reviews for my employees because I back them or something in that regards. Extremely unprofessional and rude and based on their other negative reviews Mark is known to bully he’s customers. He definitely picked the wrong customer to bully this time and I will make sure to notify the media so others don’t make the same mistake has we did by doing business with them. As a General manager Mark should act professional to set a example to he’s employees. But it’s very clear that he doesn’t value he’s customers. To make matters worse they sold us a defective vehicle with scratches on it which is considered a dealership Frude because Mark refused to fix it. So save your time and money shop else where for a vehicle because Mark and he’s employees are unprofessional.

Salesman named George made are experience here the best I have ever had! Georg made it quick and easy. He worked on hard on getting us the best deal we could of possibly gotten. By the time we arrived to pick up the truck he had everything prepared and ready to go! No BS, in and out!! Thank you for the great Experience !!

It was the best car baying experience!!! I was very pleased with the courtesies and professionalism of Donald Robertson, Imtiaz Khan, and Justin thank you so much. Highly recommend Toyota of Irvine.

Great team Mark GM Shawn finished paperwork Andrew helped with test drive getting insurance and even gave me a key chain..Jae did the finances and was so funny this team knows what they ccx are doing I felt secure in the buying process and now a proud owner of my BMW

Outstanding dealership. They are knowledgeable on their products and services they offer.

Excellent experience, nice staffs, quarantined waiting room, marvelous coffees, good reputations, responsive warranty....

This review is for our sales rep Donald. Originally we left Donald a five star review and also made a big mistake by giving him all 10 on the dealers survey which I will see if I can change it because Donald made it clear to us that he was just being nice and fake at first so he can get he’s commission and a great survey from us. Because as soon is he got he’s commission and a great survey and good review from us he’s whole attitude changed from good to rude like a typical car sales person. Before we met with Donald we made it clear to him on which kinds of cars we were interested in and he assured us that he would have those cars ready on the day of our appointment. However when we arrived at the dealership he obviously didn’t do he’s homework because he was clueless and informed us that he doesn’t have the vehicle that we want however he can get them from another dealership but it would take time and it would cost us more money. He also stated that if we pick a vehicle from their dealership he can give us a discount. So he basically wasted our time and since we were in need of a vehicle we basically purchased what they had available. To make matters worse he was in a rush and didn’t even bother to explain some of the features on our vehicle and asked me to call him when I have time so he can have one of their tech guys show me. Couple of weeks later I called the dealership to see if Donald was working they told me that he was working but he’s in the restroom. So I texted him to see if he’s available to have their tech guy help me. He replies back and says that he’s not working until Thursday. What a F??? Lol. I informed him that I was told that he was working so then he changes he’s story and says that he was working in the morning. So I called the dealership to speak with their manager and again they tell me that Donald is in if I want to speak with him and when I got him on the phone he was extremely rude about it. I consider this unprofessional and dishonest and I do not recommend Donald at all because no one wants to buy a vehicle from a dishonest person.

Chris Cortez looks out for us and is so accommodating and patient.

Good car buying experience and will recommend to anyone who wants to buy a Toyota.

Tom is always so helpful really appreciate the customer service at AutoNation.

Overall I had a great experience. When I got there Faten already had my car ready to go and ready for a test drive. She was absolutely amazing. She was so patient and went above and beyond to find me the car I wanted at the price I wanted. I came in with a check from my bank and they still wanted to run my credit a few times after I told them I wasn?t interested in financing thru them which I didn?t appreciate. That was my only complaint. The finance guy we had was Jay. He had us in and out of there quick which was great because I hate spending hours at dealerships. Again, overall great experience.

They usually was the outside of the car?but they failed to do so this time.

Kyle was great; he listened to me and provided excellent service!!!

Service associate Joe is very nice and always takes good car of us and our car. Thanks Joe.

Worked with Stewart Rodell on leasing a new Avalon. It was good to work with an experienced salesman as he walked us through a few new items on the car that I didn't notice when I reviewed in online. The sales process took a little longer than usual, but I think that was more to do with new COVID restrictions than anything. I would and will recommend Stewart and AutoNation to my friends and family as the process was fair and clear for my wife and me.

Ozzie was an excellent salesperson. Very helpful and knowledgeable. The first finance associate was helpful, but due to a mistake that he made on the paperwork, my wife and I had to go back in and resign all of the documents. We met with a different finance associate, and this guy was only concerned about how he never makes mistakes, and then he did, and then refused to fix the problem. We final paid our bank $40.00 to fix the mistake he made on the title. A great experience turned sour due to one finance associate's arrogance. Again, Ozzie was GREAT.

Best car buying experience in over 62 years of buying cars.

I had an appointment to reprogram my new key and remote. It was done in an hour and a half. Everything went fine.

Excellent customer service No pressure sales tactics Friendly, knowledgeable staff Thank you AutoNation Toyota Irvine!! Love the RAV4 I just purchased!!

Good service and employees. Facilities are first class.

Took my car in for a service and they tried to charge me for a service I did not approve. Service writer, Chris, was very rude and thought he could take advantage of me because I am a female and I look young. When I confronted him, he blamed me for his mistake!!! He didn?t think I?d know better. Terrible terrible terrible. Never EVER going back here again for any reason what so ever. I recommend you don?t either. I never write reviews, but this upset me so much. I can?t believe people like Chris can sleep at night, scamming people left and right during the day.

I went with my daughter to look for a vehicle for her use commuting to college. Although I had a particular vehicle in mind our sales representative pointed out other similar vehicles. We did not feel pressured, but welcomed to spend time with any vehicle we found interesting. After I identified one of particular interest and he shared the high points of value we sat down and worked out a deal. The dealership uses a 'no haggle' used car purchase policy so it was simple. Settling on a reasonable value for our trade in was not unpleasant. As a long-time service customer I enjoy doing business with Auto Nation.

Everyone is always friendly and knowledgeable. Buying my car was easy and straight forward. I came in with pre-approval from my bank for a car loan, and the sales guy actually negotiated me a better loan with a different bank. Since then, I've found the repairs and maintenance staff solid. I rarely make appointments, I just drive up... and they've always found a way to fit me in and get it done same day (okay, almost always). When I can't afford everything at once, they have been great at helping figure out a timeline and prioritize based on immediate needs and safety. I've really been impressed overall.

Over the last 15 years we have had three Toyotas we own serviced at AutoNation Irvine Toyota. One of these was purchased from this dealership and the others were not. What is significant about this long relationship is that we have a Toyota dealership about 1.5 miles from our home, and we go the 10 miles to AutoNation, because of the quality of the people, and service we have received. We will not take our Toyotas to any other dealer for service.

Easy to make appointment online. Didn?t have to wait when I got to dealership. Work was completed when I was told it would be.

Chris Cortez at Toyota Irvine is THE best service rep I have ever met in my over 50 years of driving. He truly cares about each and every customer, talking honestly about the cars condition and giving the fairest price possible for service. Regina H

The car buying experience at AutoNation Toyota with Alex Asfour was one of the best. This is the second vehicle I have purchased from AutoNation Toyota. Alex made it a great experience by being efficient, organized and attentive, making sure I was informed and satisfied. Not only am I extremely satisfied with my purchase, I’m making Alex my go to salesperson for my future purchases.

The salesman was the highlife of my experience. He should train others on his style, it works. His name was Eric.

response fast and very good services 👍

such a sad experience at this place. lack of ethical standards. made an appointment for a cash deal, after 2 hours waiting, finally someone have the decency to come to tell me I have to wait one more hour. why do we make an appointment if we will be helped 3 hours later. Reason: we are busy. I guess my business its not important to you. I'll take it somewhere else. Do not make appointments when you aren't capable. Shame.

The salesman was very helpful during selecting which car is best suite me. The service was great, informative, and courteous. The facility was nice and clean.

GOOD SERVICE APPRECIATED RIDE TO HOME. EVERYONE WAS HELPFUL AND FRIENDLY.

Great buying experience! We got exactly what I wanted.

Smooth transaction insofar as buying a new car is concerned. Very friendly staff

In a hurry! I purchased a Sequoia on 12/24 and the salesman was in a big hurry to get me out of the dealership. He did not even walk me thru how to use the features of the vehicle - I learned by reading the manual while sitting in my driveway. The financeperson was also in a hurry and did not explain the packages he was trying to sell me - it appeared that he had another buyer waiting on him so, he wanted to push me out the door quickly as well. They claimed to have washed the vehicle but it had water spots all over and the windows were all smeared so not much care was taken on the wash. I realize that selling vehicles is an everyday routine task for the people at this dealer but purchasing an expensive vehicle is a rarity in my life so, I expected to be treated with more care and receive better service.

I brought my Scion FRS in for a factory recall. They ruined my car. There had been many instances of there being problems when this work is done at other dealers. I sat the service manager down and discussed my concerns and he ASSURED me that they were aware of the issues and this would not happen. Shortly after the work was done, the engine blew. They wouldn’t return my emails. I had another shop replace the engine and the issue was with poor workmanship from Irvine Toyota from the exact scenario I had the conversation about with their service manager. Needless to say this was an extremely expensive situation.

I strongly recommend AutoNation Toyota Irvine. Had a 50,000 mile service done on my Sienna and the whole experience was fantastic. I was contacted by the service department to get it scheduled. I was able to get in right away. Once arriving there, Elaine was extremely helpful getting me taken care of. She looked up my vehicle, and instantly knew exactly what needed to be done. I even had some work needed that was covered under the warrantly, and Elaine handled it effortlessly. She got me in and out, and kept me updated the whole time. I value the great service and professionalism! Thank you.

Took a while but agreed exactly to what I was looking for. Great Dealership !

I needed to replace a car in the family and ventured out to drive various vehicles with the expectation to purchase and/or decide the car best meeting my needs. While other dealerships/makes/models did not address my needs; I stopped into Toyota (AutoNation Irvine Toyota) to test drive a Rav4. After not blowing me away with its overall performance, etc., Ed Mahdavi (my sale's person) had me look at the new Venza. With this model; I was truly excited. Later that day, my wife and I both drove the car, and made the decision to purchase one. Unfortunately, the Venza make/model/color etc. was not located at this dealership and that's when "going above and beyond" kicked in. Ed, his sales manager Andrew found and obtain the car model we wanted. Ed drove to another dealership to pick it up and we concluded the transaction within hours. Additionally, Mark (finance manager) professionally walked us through the purchase process and concluded the acquisition. This Dealership is GREAT!!

I have asked several times for the estimate for maintenance service over the phone and at the site as I have another appointment after the service 2 hrs after the estimated time. Showed up ontime at 9AM appointment, told by them service would be 90 min, and able to get out by 11pm. But the car was never ready till around 1pm. And I missed business appointments and hurt my professional image. Service manager is either dishonest or incapable to estimate time. Could be both? Never trust them. Service appointment callers do not care if the service is really needed or not, just wanted to get some sales before the end of year (manufacture service schedule does not require maintenance till several month later). I though I would help local business by bringing car to maintenance earlier than needed, but I need to be suspicious of them in the future.

The service dept associate did not do a good job , trying to sell services that are not needed and attended late to me .

I travelled to Irvine for this car because it was the one I wanted, color I wanted with a great mileage. I sent a message to the dealership to see if the car was still available. Tom called first and we talked, he answered my questions, texted me in between emailing me things. Made sure I had everything I needed before going to Irvine to get the car. Tom made the process very easy, was waiting for me when I got there with everything done, walked me through the process and answered any questions I had. Tom is the reason I have my car!

Drove in to service bay area, had to wait 15-20 mins for a service rep to come over and start the service process while cars just arriving were served faster even without appointments. Disappointing.

AutoNation Irvine has great service, quality work and nice , caring, courteous employees!

Thank you Terry for your excellent professional customer service!! I always enjoy coming to you for any suggestions and assistance!

Dan, the manager and Joel, the technician were both great and very nice. Did a great job on my car!

I brought my vehicle for the standard 5,000 miles service. The advisor, Chris C. , was able to accommodate my request even though I didn't have an appointment and the service center was about to close within two hours or so. Upon conclusion of the service, he advised that there was a warranty job that needed approval from HQ. He promised to call the next day with an answer...and he did. I took the vehicle back and it was repaired on the same day. I'd like to take Chris for providing a very positive experience. Thank you!!!

I bought my car from here. Doesn't seem like they care about their customers at all. The sales and service departments are only out to make a buck. When i bought my car, I found it online. Called ahead twice to confirm that it was on the lot and when I showed up. The car was "magically" not on the lot. and the salesman proceeded to try and sell me other cars that I specifically didn't want. Also have a VCP through auto-nation and it covers some oil changes. Each time I go in for an oil change, they try to upsell me on stuff I don't need and It takes any where from an hour and a half to two hours. I routinely write reviews and have no heard back from anyone. Don't get me wrong, I love my prius. But I wont be shopping at Autonation toyota next time.

When we started shopping for the Highlander, the general manager name Mark Mehta will email me everyday a few times try to earn my business. We do not want to stay in the dealer for a long time due to COVID so I asked for the information sheet. We took a short test drive(5 mins) and purchased the car on Dec 4 without bargain because we trust the info he sent me. After we got home, we found out there was not Rear-Front Parking Assist function which was indicated on his info sheet. I call and emailed the manager on Dec 8 to find out what is going on. The manager then disappears and never respond to me, not even apologize. Yes, the function is important but not essential. What important is his attitude. All they care is earn the commission not your satisfaction. If you shop for Toyota, go some place else. I have filed the case with Toyota Customer relation and wait to see what they said.

my regular service advisor for 12 years,joe schulte,is the primary reason i keep returning to auto nation.he is always professional,and tells me what to done.i never get sudden costly surprises.compared to the former irvine toyota,auto nation is the REAL impersonal dealership.not due to its local employees,who try to to give quality service in spite of corporate always just watching the bottom line.

I had my car serviced yesterday and all went well. Terri my service advisor was helpful and courteous. I would recommend to all my friends and family Auto Nation Toyota.

Called to schedule an appointment and made one for 9:30AM although I would have preferred earlier. Arrived at 9:30 and there was a giant line of cars. Had to wait to get checked in then sit in a crowded waiting room. Was told the service should take an hour and a half and it took two and half hours. Once your free service is done with the dealership do not come here! It is so much better to get your service done by reliable people that respect your time and it's cheaper at most places.

I just bought a new Toyota RAV4 Hybrid XLE at AutoNation in Irvine. Our sales rep, Jonathan, was fantastic. He communicated promptly throughout the process online, and Jae, in the finance department processed the paperwork quickly. Jonathan was very thorough explaining the features of the car, and we arrived at a fair price without unnecessary negotiations. The whole process was smooth and enjoyable.

The service was fine, nothing special. I had asked the representative helping me for the most basic service. I didn’t want any unnecessary service. In the past, they would accommodate my request but this time he recommended a package indicating that it was what my car needed. I agreed, but I found out later that none of the other services were necessary. I felt as if I was duped into purchasing a package. I don’t plan to go back to this location.

Took vehicle in for service at a dealership in West Covina CA, and was informed that there were a number of things that needed fixing/repairing at the 100K mark. The prices quoted looked a bit inflated, so I took my vehicle to AutoNation Irvine. They took care of everything that needed service for $400 less than what the other place quoted.

Tom is very nice and helpful! Great service, clean and safe facility.

The employees are always welcoming and very honest and helpful. The service is always performed to their estimation if not sooner. Very happy with their service.

Purchased a nee Prius Prime in June, the buying experience was great, brought in this week for its 5,000 service and was told it would take an hour. Upon dropping off I waited 30 mins before I was assisted, when I told them if two issues I’ve noticed the rear view mirror was loose and the computer kept re booting while driving I was informed they needed more time 4-5 hours. There is no loaner car service which I’ve had from Volkswagen, Mercedes and Audi ( this is my first Toyota) I was offered a ride home to wait but the shuttle ended at 3:00. I explained I needed to be picked up at 4-5:00 end they first told me sorry, then said they would arrange for a pick up. I called four hours later we no one had been in contact and left a voice mail. 30 min later I got a call my car was ready but it would be and hour and a half until someone could get me. I ended up having to Uber back to collect my car car. I was never spoken to about the issues I had to read the receipt. Coming from automakers that offer loaners and great communication to this was disappointing.

I’ve purchased over 20 vehicles from dealerships in my lifetime. I have never received worse service than at AutoNation Toyota Irvine. In April 2020 I purchased their most expensive vehicle, a 2020 Land Cruiser heritage edition and you would have thought I was buying a used car with the way I was treated and ignored. I liked the Land Cruiser, but was hesitant about buying it because it did not have Apple CarPlay. I was promised that it could be added. The sales professional also had me speak with his service person, who promised it could be added. Over the next six months, I followed up numerous times, with sometimes no response for weeks! Kyle in the service department provided the worst customer service I have ever had in my entire life. After trying to resolve this, numerous times, the only thing they could offer is to refund my money. I would have purchased the Lexus equivalent of the vehicle, had they been upfront and honest with me. It’s not the fact that they couldn’t get Apple CarPlay, it’s that I had to follow up over 30 times. After 6 months of getting blown off The sales person told me I would have a refund check within a few days. Six weeks went by, and you guessed it: no check, I had to call the sales manager who then had a check issued immediately. This dealership totally dropped the ball and I would highly highly highly recommend not using them. I certainly would never service my vehicle with them because they do not do what they say and make promises they can’t keep. I cannot stress enough, that I would strongly urge anyone contemplating buying a Toyota to do it through another dealership. AutoNation is a total letdown and a total disappointment. Horrible service, and unethical sales practices and employees who don’t care about their customers. It was so bad, I don’t even think I would ever buy another Toyota product.

Great service always! Manny got me in and out in one hour! Miss the car wash and donuts 😕

Purchased new 2020 4Runner in February, and with less than 5,000 miles on the vehicle, battery already dead. Only reason I purchased new was so I wouldn’t need to be considered about car being reliable. If I had know, I would have kept older 4Runner & made necessary repairs to keep for another 10 years. Now thinking I might need to consider another make in a few years

John's service was excellent. He did exactly what he said he was going to do . And went beyond by checking our warranty. Great customer service in my book. Thank you all

I went to Toyota to return my 2018 CHR lease, and the dealer ended up buying the car from me. So I didn?t pay for any damages or services on the car. Yeyyy!!! Thank you Toyota

Thanks for all your help. I feel secure when driving now. I still enjoy my old toyota. Rita

The customer service needs to improve. Mike the one that attends me looks like not in a mood on doing his job. Not like how the other attendant treat the other customer. I don’t know if he is having a bad day. I also requested for a wash which is routine after a service is done but they didn’t wash my van. It is also late. I was given a time frame of 1 hour and 30 mins but it was 2 hours. He didn’t discuss what did they do or even if you have any issue in my car after the service.

I highly recommended Auto National to everyone! I love this place very nice every time I got my car service here.

Very professional Chris was very helpful and explained what needed to be done.

We purchased a very high end vehicle from this dealership and it has been nothing but a complete nightmare since we drove off the lot. Their customer service is absolutely the worst we have ever experienced and that’s saying a lot! We were sold an after market component that was supposed to come in about 4 weeks after we bought the vehicle. 6 months and DOZENS of unreturned phone calls and text messages later we never received the component. After speaking to one of many managers they finally offered to refund our money. This was promised to occur within 2 weeks. It took 8 weeks and several more phone calls to finally get our check. This place and it’s employees could care less about their customers. I don’t leave negative reviews in general but I am leaving this one in hopes that I can save some nice people from an extremely frustrating experience.

The service has deteriorated here. Maybe because of the virus lockdown? Waited forever to be checked in, in the eating room, no call back from my service manager as far as status - I had to call back, and stood around for 5 minutes to get my car pulled out. No one there to help. Coffee machine plugged and no small bottle of water available. I saw water bottles stacked in the service supervisors office.

Outstanding experience, special thanks to sales representative Faten.

My trusted service provider for ten years! Never a problem and always excellent performance at all levels!

Great experience overall. Bought and sold a car with AutoNation Irvine. Was a pleasant experience with no hassle whatsoever.

I can't say enough about Jae and Alex. They both made the buying process seamless and painless. These two made what is normally stressful and complicated feel like we were VIP's.

Awesome car buying experience excellent service by sales representative Jennifer

made purchasing very easy & fast

Great experience with every aspect of the visit. Will always bring my Toyota here.

The service writer Joe was very good and very helpful. He was very nice and explain everything. I will send other people to ask for Joe when they need to get work done on their cars.

Great service, very professional and very friendly. Strongly recommended 👍👍👍👍👍 Happy customer here

Work was completed as specified in a timely manner. Alan M., the service advisor is very knowledgeable and he kept me apprised of status of the service and let me know when the vehicle was ready for pick up.

Great service experience. Job done properly the first time.

The service team makes a great effort to acknowledge their waiting customers quickly. Joe checked me in for my appointment and Manny, my advisor, continued with the paperwork. Manny took excellent care of me and assured I received my car back at the time promised. I would highly recommend AutoNation Toyota Irvine.

On October 7th, I took my old Corolla for an overdue maintenance service. I had made an appointment with Tom Kolb ahead of time, and he greeted me shortly after I drove in. He is always pleasant and listens to what I have to say about my car. He is the best customer consultant among all the consultants I have dealt with in New Mexico and here. All was well with my car, although it is old, and I also appreciate the work your mechanics do taking care of it.

They were very nice and told me how long it would be and showed me about m tires that would have to be replaced next yr.

The Dealership offers the worst customer service in Orange County. They are only interested in making money by suggesting additional services. Had to wait for over three hours for a ride back to the dealership to pick up my car. Had to wait for almost 30 mins just to make my payment. The customer service STINKS!

I recently put in an inquiry to finance a vehicle. I knew going in that it may not happen, but I felt hopeful. First I was emailed by Sean who saw what I wanted and the issues I may have and immediately suggested a completely different vehicle. Then AJ (a manager) emailed me and said he'd help me and that I shouldn't count out my options just yet. So I said ok...he went over the numbers and everything and was completely honest with me. So I then decided maybe I take a different route and find a used vehicle that would meet my needs and be in a better budget. I agreed to have him send off to lenders and find out what he could for me. I have alerts set so I know if someone is accessing my credit (had some issues which is partly why I knew this would be a long shot, but still figured I'd try). I followed up with him end of day since I hadn't heard anything back yet. I got an email from Mike saying they were still checking and they'd get back to me. I accepted the answer. Then I got more notifications that my credit was being checked yet again but by the same exact lenders that had already checked my credit. I again followed up and I got an email from Sean saying his managers are still working on this. Then I got an email from Lee. This all started on Wednesday evening and by Sunday afternoon I hadn't gotten an answer back. So I contacted them all again since I have no idea who is actually handling this at this point. It is now 7:30ish on Sunday evening and I was finally told they can't help me. I didn't get any reason for why my credit was checked multiple times by the same lenders (my guess is one manager sent it off to be checked then without communicating with each other another did the same thing). I get it. I won't make them money today, I won't get a car off their lot and I get that I am high risk, but none of that means I should have been treated the way I was. One day I won't be the high risk, I will be able to get exactly what I want when I go to purchase a vehicle. I am in a great place financially, it just doesn't show on paper yet. I help my community in anyway I can. I guess I expected more from a company that has been helping their community and it's surrounding area for decades. Do yourself a favor and look else where for your next vehicle. Also, I tried to go online and find the dealership manager to speak to and the staff page is conveniently blank. Why have it if you're not going to use it? Unless you've had people complain before and don't want to deal with it now.

If you are buying Toyota vehicles, there is other better place to go to get the best deal in town - Autonation Toyota Irvine. There is no hassle, no pressure and the coffee there is good. Look for Mike Nabi and Ozzie, honest persons that works in a car dealership. Trust me, whether you buy a car or not, I’m 100 per cent sure that you will have a big smile and not be disappointed after your visit Autonation Toyota Irvine.

Excellent service dept. Very professional and courteous.

Process was quick and my car, imo, was valued fairly.

Great service - on time as promised

Efficient service without excess pressure to do marginally required maintenance.

I went to get a fuel pump replaced because their was a recall on mine. They gave me a defective one and it almost cost me my Labor Day trip. When they replaced the fuel pump again the car was still not working properly and all I got is give it a couple of days to adjust. I also was given my vehicle back with over a quarter tank missing.

Yes. I sold my car to them. The process was relatively quick and easy. The final offer was a bit lower than estimated-still good.

Got a great deal and recommend this place

Best service ever! I tried other Toyota service centers but Auto Nation was the best. Terri (Service Dept) was above and beyond all other service personnel. Very happy.

Friendly people and they doing well I'm very happy

I’ve taken my car to AutoNation Toyota Irvine for several years and recommend them highly. My service agent Joel is helping me to keep my 14-year old/90,000-ish odometer miles Corolla in safe, running condition. I never feel I’m being recommended unneeded services--he explains everything and is watchful of the costs. I usually wait at their facility while my car is being serviced. With the virus, though, and being in the high-risk group because of my age, I was nervous to wait for my car not socially-distanced from other people. Instead, Joel picked up my car at my home, serviced it, and returned it to me washed, with the interior virus-disinfected at no extra charge. AutoNation Toyota Irvine is A+!

Excellent service love my service guy Kyle.

Everything was great about my service experience. Joe was friendly and helpful, pointing out things I might not have been aware of. The one thing I recommend is that the same level of service be provided to us when picking up our cars. Joe was busy and the other guys on the floor - looking like they were doing nothing - did not want to alert whoever that I was waiting for my car. That left a damper on the experience.

The agent Reza is an excellent person and a great help, the service is excellent and I am so happy being a customer member of Toyota at AutoNation. Keep up with this great service to your customers.

I had an appointment for an oil change @10:40, my truck got finished just under 5 hours after we checked in. Never in my life have I had an oil change take that long. I had 2 infants and a toddler with me so it made for an extremely long day. No one came and updated us on the fact that they didn’t have the filter and had to have it brought in. I went to check on the status and they told me 20 minutes. Then I checked again an hour later and they told me they didn’t have the oil for my vehicle and were waiting for it to be delivered. What I don’t understand is why didn’t they have the oil delivered the same time they had the filter delivered? I was extremely disappointed with the service we received.

Love everything about Toyota of Irvine from top to bottom, A-Z.

Reza my adviser helped me a lot, He explained to me all of my car issues, with respect and kindness. Thank you Reza Tafazoli

Me gusta venir por q te atiende de maravilla

Very fast service and truck was returned washed and ready to go within hours. Two recalled items covered and an oil change done.

Excellent customer service provided! Prompt updates and explanations!

They were really helpful and they, made sure I got what I needed whatever they had to do!! All time best

I came in to have my car repaired. I encountered a service repair person named Terri Cole. The most kind, caring, and patient person you can imagine. Made my experience almost fun. Best car experience I?ve had in over 40 years of owning vehicles. She is amazing. I cannot say enough about how hard she works at keeping her customers happy. Not only me, but I noticed how she treated all the customers she encountered. A true blessing, to me, to all your customers, and to your company.

Excellent quality customer service and value for money.

The best place for your Toyota! Good customer service and service advisor that can help you with all vehicle recommendations.

This is my 4th Camry from this dealer. Very happy with the non pressure to lease vs purchasing. Each time I have gone in, I look at the inventory and pick the model I am interested in. Each time after meeting with a sales person and giving him this info, the car is brought up for me to look at and offered to take a test drive. Again very satisfied with this dealer.

Always good maintinance service and customer service,

I am extremely busy with work so I made an appointment about a week in advance to schedule my maintenance per the indication on my sticker. It indicated that I needed to do my 55k no later than 8/7. A few days prior to my scheduled appointment, I received an advertisement regarding a 'sanitation/detailing' service in the reminder email. I requested the appointment to be moved from 1pm to instead 11:30 to provide ample time to get both services done.I took the shuttle home and cancelled any plans that required me to travel to ensure I was home at all times in the event my car was ready to be picked up. I received a call about an hour later or so later from Manny- he commented that my Prius had factory recommended services to be done. I agreed to the campaign recalls and I declined the last minute services that he recommended relating to a fan service. By the end of it all, they couldn't get the detailing done by end of business day. He sent me to customer service to have the driver come get me. I would have just stayed there if I knew it would be an hour or two. Wasted my entire day. I tried to meet with him on a few questions but was told "just see the cashier'". After a $238 service charge, and absolutely no discussion on what was done, I now have to find another day where I can take time off work to schedule the detailing and the Engine Coolant Level and Condition he marked on my MPI (MULTI-POINT INSPECTION) requiring immediate attention. Don't say there is a service that is recommended when in actuality an action is deemed "requires immediate attention" . There is a big difference. This could be another few weeks before my schedule clears up to be able to drop my car off for all of this. My first experience was subpar, but two misses in a row is disheartening. I also emailed the GM about this inconvenient and unproductive visit. The only thing that eased this painful experience was Dan the driver and the friendly cashiers.

I live much closer to other Toyota dealers but find it well worth the time to have my service done at Auto Nation Toyota of Irvine. From the service advisor to the technicians and the entire staff, a thorough and well run operation. Service or repair they get it done right the first time.

My car service was handled by Dan Fankhauser the service manager. He was very courteous and professional .He listened to my request and got them all done very professionally.

Brought the car in for normal maintenance. Great service.

They had emailed me a coupon to use when taking my car for service. I showed the coupon to the the person who took care of me in the morning and he said that I could use the coupon worth of $40. When I went to pick up the car, I realized that they had not taken into account the coupon. When I asked the lady at the cashier desk, she told me to stop to the side of the line. Meanwhile she went ahead attending people in line behind me. Finally, she called me back, had to make few phone calls to take care of the coupon. It took such a long time to figure out a coupon that they had sent me. I don't think they are trustworthy and did not appreciate waiting so long for them to figure out a coupon.

My first service since purchase. I had an appointment so they knew I was coming. The greeting was did I buy the car there? No chitchat like good to see you, or welcome, or how are you enjoying the new car. The service advisor mumbled her name behind the mask so I couldn’t understand it. I asked to have the rear gate kick sensor looked at. After it was done, the advisor rushed past me to take the key to the cashier without any discussion on the condition of the car. The cashier said instructions were in the car for the auto opening kicking motion. Once I found where they parked the car, there were no instructions, no person to review the outcome of the service. They did wash the car leaving spots that I needed to scrub off before I drove away. They might as well have a check in kiosk upon arrival and an ATM to pay and leave. The most impersonal service visit I have ever experienced. I am no more successful with the back gate kicking motion than when I dropped it off. I’m not sure if they rotated the tires or not. Next time I will mark with chalk. I might as well go to any random Toyota location in the future.

The experience of purchasing an used 2019 car at this dealer was smooth and painless. The paperwork process was done fast and professional. Faten Naiseh was a great sale person to deal with. Even though it took me a week or so to get my second key for the car but Faten Naiseh was working out of her way to help me getting the second key and I am very satisfied to work with her. Thanks

Salesman Abe was so nice and helpful and Mark Puebla in Finance was awesome as well. Very professional. However the gentlemen who were seated at back left side of the showroom were alittle rude when we spoke with them. It’s all about customer service!!! Make sure to ask for Abe and Mark😉

Great selection of vehicles. Everyone treated me great. Tim the sales manager, Donald Robertson and Leke in finance made the process of buying my wife's 2020 RAV4 XLE quick and easy. Check the dealer out for yourself you won't be disappointed. As for the new car...my wife loves it. I've had some bad experiences at other dealers over the years and this place is not one of them.

Great sales and financial administration staff and servicing center!

Terri Cole is absolutely amazing! Best customer service, answers all of my questions, calls me back with updates. I would recommend her to anyone who needs repairs or has questions regarding their Toyota vehicle.

I recent visit for a service that includes to disinfect the car inside which I paid $30.34. I don?t know what kind of cleaning they did inside but I didn?t notice any changes or smell something new. Dust still there and not a single portion of the inside of the car hasn?t touched or cleaned.

VERY impressed and satisfied with my service advisor Joe S.

excellent service, quick and compassionate response to questions and requests

Alan was very helpful, explained things to help me understand what the problem was with my Prius.

We needed to have our rear window re-tinted. They took care of it that day. They were having another car tinted that day but I didn't know that when I went there. I had talk to the person that had done our tinting the first and it just happened to be one of his workers that was doing the work. So Dan the service manager was able to have ours done that day.

They are good to repair my Prius. However it costs to have anything done. I just had my battery fail. Needed a jump start so my AAA jump started the car. Took it to Toyota and the charger the battery at no cost. They said in 2-3 days it would loose its charge so I had options_ 1 buy a charger for my battery that still has 2 years on it’s warranty - 2 buy a new battery for around $350 - 400 . They said the battery passed their Toyota test so the warranty would not replace the battery. So I was left with taking car home and having to redo this every week ( getting a jump start & going to Toyota) or buy a replacement battery. While Toyota is great to fix the car, after the warranty on the car is over , every time I take it to dealer they fine a need to put more Money in the car. Just be aware businesses are not in it to help the customer , they are in it to keep getting more money.

After being their costumer for over 6 years, and purchasing 5 cars for my family, and referring them to my friends, I got extremely ridiculous prices on RV4 from them! It's definitely the management and the company's decision to unfairly charge their costumers. Imagine leasing a car that is $40,000 while paying $31,000 for it in 36 months!

Are all these good comments about this dealership true? All the comments seems too good to be true!!! The sales person that originally sold me my car is now not responding to my messages after the miss leading info provided!! Is that what we call customer service now days at this dealership ... you ignore your customer once you have them sign on the dotted line? If I was that sale person I would respond ASAP before the situation gets ugly!!!!

My friend actually told me to give AutoNation a try after she sold her vehicle to them the day before. I didn?t believe her at first but soon had the opportunity to confirm for myself that everything she said was true. The process of selling my vehicle to AutoNation was easy and quick. We had the pleasure of working with Tom. He was ready for us when we arrived for our scheduled appointment time. Not only was the service great, but they bought my vehicle from me at a VERY fair price. If you?re looking to sell your vehicle, don?t bother with Carmax. Save time and make money by going straight to AutoNation Toyota.

I took my car in for problems with the screen. The voice command goes on by itself . During the process the GPS stops working, my cellphone stops working and of course the radio stops working. That was after I took it to Elmore Toyota three times with no results . So that?s four times , both dealers could not fix it . The sad part is your service technician didn?t want to touch the car . He said you should take it back to Elmore Toyota because they got paid for the job . And he might keep three weeks like Elmore did . When I told him I was tired. Of taking it too many times to Elmore, and they stopped answering my calls. Your technician finally said ok you can keep overnight. I picked it up the next day , it was ok just like the other three times . Suddenly today started acting up again. I almost had an accident few times , because I was distracted continuously with voice command going on and on . I really don?t think your service dept did anything to the car . Your technician told me to go see the salesman Ali to program the voice command,, which he did ,Ali was very nice and couteaous. But the car should?ve been fixed by the service dept and the sales department. I?m really frustrated and don?t know what to do I think this is my 8th Toyota, I?ve never had a problem before . Can someone help me please, the car is unsafe to drive , very dangerous and distracting.

Chris was very helpful in explaining everything. The service dept manager fixed the problem with the power windows in minutes. Overall I was very satisfied with the service.

Chris is a great mechanic! He is honest and explains everything in detail. I won't take my care to anyone else.

They started great, everything great but 8 hours later and still there and no warranty on a $40,000 vehicle and then and then....I didn’t even want a new car after the horribly long day that should have taken at most 2 hours since I was prequalified and put down half cash and then, they refused to even fill up my gas tank for my 2 hour drive home

Mark Mehta has tainted AutoNation?s name. I came in a few months after I purchased my 4Runner with some simple questions. Mark Mehta immediately became hostile and combative. I tried reassuring him my issue was with my salesperson but he became even more agitated saying he was unwilling to help me. He kept claiming that this is ?his dealership? and what I needed from him would come out of his own pocket, basically trying to make me feel bad about wanting to be made whole. I?ve never been treated so poorly as a paying customer. I use AutoNation for service/parts but never again. Shame on Mark Mehta and shame on AutoNation Toyota not just for employing someone like Mark Mehta, but for having him in the position of general manager. Do not go here. They are awful to you after they have your money.

Sales Rep, Ed was very helpful and nice. Great service!

I made an appointment for an oil change and tire rotation. When I got there I was told I would have to wait 3-4 hours for the service. Other than that, the service was fine.

People remember write down on paper every single question your gonna ask the dealership or sales person. that was my mistake. couple of things I did not mention cost me. they will keep quiet about certain things. so it's up to you to ask.

Only the second service on this vehicle. Fortunately no issues just maintenance. Set up the appointment last week. Layout of service area was good. No waiting time to pick up car. Was ready when promised

The facility was nice and clean. The staff were friendly and knowledgeable. The wait for the repairs was reasonable. Although the dealer did a great job, the labor cost was rather high.

Honestly I am very displeased at the service I have received from AutoNation Toyota Irvine. I recently got the 2020 Camry TRD, my first new car, and I ran into an issue where the decal on the side rocker peeled off while I was driving. I didn't hit anything, I didn't scrape a curb or anything of the sorts. This is something that clearly was a defect of the car and something that should be covered by warranty without question. When I brought my car in, I was immediately met with resistance and the representatives immediately tried telling me there was damage and it wouldn't be covered. I told them that I hadn't hit or scraped anything and that there was absolutely no damage. After requesting to speak with the service manager, the manager told me this is something that would need to be ordered and would be covered by warranty. All good, or so I thought. They ordered the part and when i brought in the car "to open up a warranty claim" I was again met with resistance and was told that there is damage and it wouldn't be covered, after already being told it will. I asked to speak with the manager and the attendant walked away to get him, and not even 10 minutes later he comes back, no service manager, and was told it will be covered. I don't understand why it is okay that when I ask to speak to a manager, the manager wouldn't speak to me. It is irritating to know that the problem I am having with my new car is clearly a defect and a warranty issue, only to be treated like some kid who has no clue what he's talking about. This is not how they should be treating a customer who purchased a brand new car and has had it for only 6 months. AutoNation Toyota Irvine needs to step up to the plate and take responsibility instead of trying to make it out that i did something wrong and its all my fault. EXTREMELY UNPROFESSIONAL! Take your business elsewhere! And P.S. This is an ongoing issue that is still not fully resolved.

Always pleasant car service experience. Consultants are always helpful.

Very good service always Elaine Usdin

I have always been happy with the service I received at the Toyota Irvine.

Very Blessed purchasing experience with Johnathan, per the Costco book, no hassle price! Very friendly and through! Made buying a car a relaxing experience, very friendly people to work with.

Got my 80K service and a tow hitch receiver installed on my 2013 Highlander and everything went fast and smoothly. Plus, Alan was outstanding at setting expectations and answering all my extra questions about Battery Life and Trailer Power Kits.

Factory recall for Airbags and/or Seat Belt Pretensioners. They started working on my car as soon as I arrived. All employees had face masks. They first covered any interior items they might come in contact with plastic.

Great dealership for all my service needs... Always recommend. Service director MR. Smith was great in addressing all my concerns. Thank you!

Very thorough examination of the car, and not too many expensive items needed!

I had my Tundra into Irvine Toyota for its standard 110,000 mile scheduled maintenance. Service advisor was kind and informative, and the service was performed in a reasonable amount of time. No surprises.

service department manager Dan, went above and beyond to have our car picked up and delivered back to us after the service .I call this ultimate customer satisfaction. Thank you so very much Dan for always taking care of us when we need you and your team. Great job to you sir and your team