Recent Reviews from AutoNation Toyota Irvine

I did not finance the car so question number 3 does not apply. The overall experience was excellent

Price gouging at its finest! Pandemic pricing. $899 for window tint, most places charge less than $200. Overland package? My goodness overlanding in a prius.... joke! Bunch of mark ups.

Thank you again to Dean Sturman for facilitating one of the best car buying experiences I've ever had!

Love this place. Service is great, friendly and helpful. When I need to take my car for service, I feel like home there. I recommend it!!

Great service.

EVERYON WAS SUPER AWSOME HAD NO ISSUES FRIENDLY AND KIND PERSONAL

Joseph was so nice & accommodating, the whole staff was amazing. Definitely satisfied & happy with my visit.

Amazing helpful and courteous

All were courteous and was updated as to when when my car would be ready and Eric told me when my car was washed and finished .. .very pleasant experience

Dirty. Seat in wrong position. Floors and windows dirty. Will not be returning Titus facility.

I bought a car a month ago, 04/04/2021 (porsche macan gts 2017) when I bought it they told me that it was still under the warranty for one more year 2021 also the service light was on and they told me that they serviced the car and they just forgot to reset the light, the car start acting up from the transmission I took it to Porsche Downtown LA and they told that they (Autonation) just reset the service light without doing the service and that the Warranty was expired on April, Luckily they are taking care with and extended warranty, I get that Autonation Toyota want to sell cars but please don't lie to the customer, we put our trust and our money in your hands. Guess where I will buy my next Porsche ? Yeap in Porsche of Downtown LA and not in Toyota automation of Irvine 11/19/2021 Here is the second part On there responds at the first review they asked me to contact the general manager so he can help me, well I have tried to, of course no answer I left voice messages and nothing I believe his name is Mark Then I call the financial manager to try to buy an extended warranty, and guess what, He didn't answer either I am really curious to know who is the owner and ask him if he knows who is working at his business?

Wife and I purchased a 2022 Camry XSE. Sean was an amazing helpful salesman. Mark was amazing from finance. I will definitely recommend friends and family here as well as my future car purchases. Thank you guys for an amazing experience!!!

Don't ever buy a vehicle from Autonation Toyota in Irvine. If you ever expect to get anyone to call you back or even to help you. Also, don't buy their extra maintenance program thats a joke. There are so many fine print that it's just best not to get it. The people there are no better. They would rather transfer you to someone else than to help you out. Than they sound annoyed when they have to help.

Is here anyone can help me to resolve my issue. I got a 2022 Toyota supra on September. and since it's a Toyota produced by BMW, the navigation is also use the BMW version. i pretty understand that's a new thing for a Toyota dealer. but i already went to the service center 4 times. and my home is 1 hour away from autonation irwine Toyota. i have been told there is only 1 person that's certified to handle this car, but everytime I go, he told me a different thing. the last time he let me schedule a different time to come again for the activation then i asked him my home is too far a way, can i just go to another dealer near my home to do it, he say yes. but when i go to longo Toyota, they told me the navigation supposed be done before they sell the car to me. and Toyota have paid for them to do this, if i want them to activate it, they will charge me $155 for doing this. and also, the service person in irwine Toyota told me this navigation activation needs to take a all day to do it, but i have did some research, once they use my Vin number to get the activation code they can just call me and let me get in, the process will just less then 15 minutes.........I am tired to make any phone call for this issue again, everytime i call the person but no one answer. i trying to looking for the sale person that I bought the car from, he told me he already left this company.......can some one help me on it, I am not looking for any trouble,it have been 2 months from the date i got the car. I just want this issue to be resolve.........please see attached photo for the activation process.

I was trying to reach the financial department and chat online with no response. Poor response. Actually this amounts to conning people when selling something but when paying zero attention when customer approaches with their concern.

worse service I ever see, waiting for 20 min, after that some dealer finally came to me no eny discount and no any good prices....

Wife came home crying today because of the comments made by one of their reps. "It seems like you dont know what you want, my men are busy, stop wasting our time". DO NOT GO HERE. THESE PEOPLE DO NOT KNOW WHAT THEY ARE TALKING ABOUT. She waited 30 minutes looking at cars and said she knew what she wanted. they go to the car and get in, car DOESNT EVEN START? and she asks a question about if the car comes with a moonroof. Then they walked out of the car very shortly after later. These people are complete dogsh*t and do not know anything about cars. do not come here. the man she spoke with was a 40 year old, middle eastern bald and had an accent. DO NOT SHOP HERE.

I’m very dissatisfied with my service. All the tires on my left side of my car had a PSI level of 45, meanwhile the tires on the right side had a PSI level of 35 when the car was returned to me. In addition, I was told the tired I needed to have replaced was rotated to the front of the car, but it was still in the rear when the car was returned to me. I’m concerned my tires were never rotated during my maintenance inspection. I’ve never had an issue coming to any Toyota Service Center until I started coming to this one.

wasted ~3 hours of my life for an oil change.

Great service! My 6 year old car drives like a new car!

Nice. Petty busy. I guess they have great service...

I went for a tire rotation and an oil change but the tires weren't rotated, I knew because the tires were marked, and the oil was about 1/2 inch higher than the full line. After I go back and call them out on it they rotate the tires but then there are scratches all around the lug nuts on my rims! My car was built in 2021 so I don't appreciate getting the alloy rims around the lugnuts scratched up on a nearly brand new car. This was also the first time getting the tires rotated and before I took it in there were no scratches around the lugnut area on these rims. Also the oil shield is bent down, it looks like they only took 1 bolt off when they were draining the excess oil and just bent the shield down to do it. I would appreciate a new oil shield to replace the one that was bent but haven't heard back from them so I definitely don't expect them to do anything about it nor anything about the scratches on the rims around the lugnuts. I was then given the reason they didn’t rotate the tires was because I declined the 5k service and went with the 10k service. Well tire rotations are part of both the 5k and 10k service so that reason doesn’t even make sense! I also said I didn't want a car wash multiple times because I've had bad experience with a dealership making swirl marks on a new car I purchased but they did a very poor wash job on my car anyway

I spent 5 hours for an oil change. The service guy was unable to communicate what was happening. After the 4 hour I talk to the manager and he apologized. The manager was very professional and explained that he had many clients today. offered me to fill my tank as an apology. I’ll give a 4 because a service shouldn’t last so long.

Always polite, accurate and fast (for a dealer) service. I get the service I expect. That's great!

The attention of the staff was excellent and they did the proper revision and maintenance of my truck. I will always return with them for the next requirements of my car.

PLEASE share with anyone you know who bought a Toyota Certified Used Vehicle from here. I was sold a van severely damaged by the previous owner. After (s)he crashed into the curb, damaging both right side tires and other parts, the van started shaking at higher speeds, resulting in the tires going bad after 20k miles. It was then sold to us as a TCUV. At our first 19k miles, the van started shaking at high speeds…all 4 tires were bald. Despite arguing that something had to be seriously wrong with the van, the sales manager said all we needed were 4 new tires. After 17k miles on the new tires, I got a slow leak in one, and then discovered ALL 4 tires were bald again! We then got a complete printout of the van’s Toyota history and discovered the damage done by the prior owner at 7600miles. We showed this to the general manager. He said they don’t look at the previous history when certifying a vehicle. His analogy was like when you go to a doctor…doctors don’t look at your past history, they just diagnose you right then!?!?! Both managers insist the van was properly certified…even though we discovered they secretly painted the bumpers the day AFTER we bought the car (and 2 days after they signed off the 160 Point Quality Assurance Sheet), and put a different invoice in our sales packet. I fought this for a year and a half, filing reports with the BBB (Autonation Irvine never replied back), the Bureau of Automotive Repair (Autonation Irvine told them they would not repair it. The BAR said since the van records clearly indicated the same persistent problem from the prior owner, they should have returned our money or traded the car out), the Orange County District Attorney (violations of the Business and Professions code), the DMV (due to Covid shutdowns, I had passed the statute of limitations), Autonation Corporate (would do nothing since I drove the van 39k miles, even though the van is deteriorating), Toyota Corporate (they don’t deal with used car issues at their dealerships, so I need to hire a lawyer and sue them!). I now have no choice but to do the over $5000 in repairs. Please share, and tell others to go out and get printouts of their TCUV prior history.

I so appreciate the kind and understanding customer service during my recent visit. My vehicle issue was fixed in a timely manner as well as given a loaner vehicle so I wouldn’t miss work. Thank You!!!

Muy buena atención

Excellent customer service with satisfaction guaranteed for the customers. Keep it up please.

1st time to this dealership. Very huge selection of vehicles. The showroom is also very well designed. Gave it a four due to the fact their sales people were very aggressive. More aggressive than usual for sales.

When I was shopping for a brand new Prius prime, I connected with Oday. He helped me secure a Prius that was being shipping to dealership, as inventory was very tight. He made the whole buying process very easy and transparent. When I came to pick up my new car, Sami helped wrap up all the financing, keeping everything seamless. Super happy with the whole staff and the financing department. Great experience!

Very bed

Spectacular service thank you.

We bought a 2016 Corvette here and it has been nothing but issue after issue. The original salesperson Tom, was rude and spoke to me as if I didn't matter because I was a woman. I told the Sales Mgr that I did not want any interaction with him. He was still accredited the deal even after several times I requested to switch. Then I was sent to finance, Leke was the only one in this dealership that I can honestly say was amazing. Although, I did witness his boss rip him apart by yelling and screaming for allowing me to write checks for the downpayment after Leke received an OK from a different manager. That was extremely unprofessional. I specifically let them know that I wanted a Warranty as I did not want to pay for any issues being as it was a used car. When we bought the car my husband let Tom know that it looked like it was lifting and he told us with the warranty if it got any worse it would be covered. Fast forward to three weeks later and guess what....Its not covered. The dash lifted and we were told it would be $2000 to repair. It also took us almost 3 weeks for a new key to be issued. I have purchased multiple vehicles through Toyota over the years and am a firm believer in customer service. I drove over 1.5 to this dealership multiple times and have had the worst experience. For buying a luxury car at a Toyota. I am extremely disappointed in this dealership and will definitely not be recommending it. Especially, since it isn't an average car. I dropped 100k between the down payment and price of vehicle to already have issues with it. We reached out to Val and left several messages He has yet to call and discuss it with us. Tom in a text also said, If you have bumper to bumper there should be no problem. So unprofessional for them not to be in contact and to say we are covered when in fact now we aren't. on an item that isn't damaged by normal wear and tear. RIDICULOUS!!!

My sales rep was George Youssef, and he was the best! Handled everything like a true professional! Highly recommend George!!

Great experience, they were very helpful. Due to the shortage it was hard to find the color I wanted for my Highlander. They always kept in touch. The finance dept was great as well.

Service was completed promptly, but driver's seat was damaged when I picked up my truck

Great service. They corrected all my problems and did it quickly. I would go to them again.

Excellent customer service and excellent sales man and sales manager...

The expert base was one of the easiest car shopping experiences if had in a long time.

If you're looking for fast easy car purchase this is the place to come. From upper management (Chet) to the both salesmen that helped me out (George Reyes and Mack) to the finance guy that helped us out they were all outstanding and I will be recommending them to all my family and friends if they're in need of a Toyota this is the place to come To begin with I was in the market for a brand new Highlander xse after reaching out to multiple dealerships thru true car a lot of them were playing games didn't want to give and otd wanted me to come in all those old dealership tricks. George Initially reached out to me they my inquiry and was very help and courteous answered all my questions and that's when his general manager Chet were all very straight forward and games. Gave me the best deal possible came in George had the car ready for me my wife test drove done in less than 1 hour . This is just my personal experience with them and have nothing but good things to say about them great staff auto nation you have earned yourself a customer for life

Not a good experience. I came in for a battery problem and they gave me a $130 or a $170, can't remember which, estimate for just an electrical check-up. Then proceeded to tell me they didn't have a battery in stock (and take 4 weeks to get one) to fix the problem anyway. I couldn't believe they couldn't get a 12V battery for my Prius and the fact that I was going to pay so much just for an electrical check-up. The dealer in Capistrano Valley had a battery and I drove there. I didn't have to pay for an electrical check-up there and as it turns out I didn't need a new battery. They re-charged my battery and they didn't charge me a penny plus they washed my car. I would highly recommend the Capistrano Valley Toyota dealership over Auto Nation.

The sales experience was great, Caleb was very helpful and answered all my questions. I was not thrilled that although I paid cash for the entire purchase, I still had to fill out a LOT of paperwork with the Finance person. He was professional with his answers but said he could not do anything about the tremendous paperwork. Ridiculous! We spent more time with finance than with sales!! Did not appreciate the unexpected add on for TINT, supposedly.

Richard Kim was a very helpful individual and I would say he is more than just an average salesman. He truly took care of me and made my experience a lot easier when looking for my dream truck. Thank you and I recommend it here for anyone!

Chris… you rock brother. Thank you for taking me in at the last minute. Explained everything in detailed and actually did what they say they will do!

Simple, efficient and hassle free.

他们专业很好有耐心、是我信得过的谢谢 ！

Could not have been better!!!!!

I made an appoint and went in to have my car serviced. I waited in my car for over 35 minutes before anyone spoke with me. I needed a simple oil change and also needed to have my brakes checked. I waited till past 2 pm and my oil change was still not complete. . I had to go to the manager and ask for my car back as I was fed up of waiting. Imagine sitting there from 10.30am to past 2 pm for an oil change!! After finally getting my car back I noticed that they hadn’t checked the brakes. Not a word of explanation leave alone an apology for the agonizing and inexcusably long wait. I paid almost $90 for the oil change. Atrociously expensive. They’ve jacked up their rates. This placed used to provide decent service in the past but not anymore. They didn’t seem to care. Never again. I’ll take my business elsewhere.

I'm not usually the one to post, but my recent visit was far from good. My experience was ok..... until.... after my car service. I had a few scratches/dents from a recent incident, which was no big deal. I only needed to get my routine service and I'd be out. Prior to arriving my bumpers were all intact, but after the service a bumper was missing. I went back to the service center to retrieve it the next day, but was told (after just a look through of their wash center) that the missing bumper was not their fault. (Kind of hard to believe that a well intact bumper would've gone missing during a car wash at the service center - that the service guy insisted on at first) I've had multiple car washes prior and nothing has ever fallen off. Next he checked the pictures that were taken prior to the service and you can see that the bumper was still intact prior to the service. He checked only at the wash one more time, and said he couldn't find the bumper and then blamed it "most likely" falling off on the highway. (which I'm sure anyone/I would've noticed if something fell off their/my car on the highway) The service person (not going to put his name here) was not helpful and my experience was far from a wonderful Toyota Care experience. I was just told to leave after only checking the car wash center and saying it was my fault. I'm without a bumper to my car and will have to pocket out for a repair myself.

Wait time at checkin was very long. Once my vehicle was checked in till I picked it up was well within an hour which was very good considering how many vehicles were there for service.

UPDATE: Saturday, Sep 11 - Drove to Trader Joe's. Was in the store for approx 15 mins. I came out and my car would not start! Called Toyota Care and they wanted to charge me $85 to start it. While I was on the phone with them the person parked next to me overheard me. She saw my Parking Gate Pass on my windshield and knew that we live in the same gated community and offered to drive me home. It was dark, hot and I was tired and I was so very grateful. I called Toyota Irvine at approx 8:12 pm and asked if the GM is there. I was told 'yes'. I was transfered to a VM system and disconnected. . Sunday, Sep 12 - Approx 5 - 6 am I went online to the Toyota Customer Service Chat Room and explained my situation and was told by Nicola A that a Cust Serv Team Member would be reaching out to me. 10:40 am Called & spoke to Ozzie. He told me that Mark Mehta is the GM but off today. He said that Shawn (Sean) was in charge and transferred me. I left him a VM message. UPDATE: Since my Service visit on Aug 26 my car had not started on 9/3, 9/5 and 9/11. I have left a VM for Service Mgr, Mr Chris Cortez, he has not returned my call. I want to make an appt to bring my car in. All I ask is that I not have to wait like I did last time. I did speak to Mr John Bowser on 9/7 and explained that to him. He told me that I am welcomed to go to any other Toyota Dealer for service if I didn't like Irvine Toyota's 'first come first serve' (even with an appt) policy. I explained that I would have a friend follow me if I could just drop off the car with the keys and leave it with them. He said I couldn't do that. I believe my last words to him were 'so that's it then?' He said 'pretty much' --------------- Unacceptable. 2:00 appt & no assistantance for 1 hr. Mr Cortez approached me after approx 30 mins & said he'd be w me shortly. Left to the employee lounge and never returned. I had to ask someone for assistance. When my car was finished, Mr Cortez gave me my keys and paperwork all the while speaking to another employee. I walked out to the garage - no car. Waited. He finally came & said, 'oh your car is outside the garage to the right.' My look must had said something ... "I'll walk you." Hot (90 day), frustrating, poor service. WHY bother having an appointment? Thank you.

We always receive excellent service at AutoNation, Irvine. That’s why we bought our last five cars from them. Everyone is so friendly from the person who sets up the appointment to the service person. They always get you in and out of there quickly.

Nie environment great customer service god place to buy a car.

Customer service is amazing, missing one star only because my new key fob is not working well after being programmed. Waiting for resolution.

Made a reservation to look at a car since they called me to tell me that the car was available. Drove there so they could just tell me that that car was transferred to another branch which was not mentioned to me since making the reservation. Then I called the other branch and they told me the car was sold already the day before so I don't understand why didn't they bother telling me this before I drove there or when they told me it was transferred.

Went in to the dealership to buy a car. Seems like a greedy dealership. They charge mark-ups. Not willing to work, they don't seem customer focused.

Great Dealership! I live closer to John Elway's Ontario Toyota but their service dept. SUCKS!!!!! My daughter and I went in for an oil change with both our cars and it took SIX HOURS!! I will never go back ever again. Toyota Irvine I was out in about 2 hours. Which wasn't terrible. Now a days I expect over and hour but under 2 and they were right around there. The staff was super nice and I had a great experience.

Made an appointment for a pit stop, and it was quick, but the service adviser did not ask my name or give me his name. They left my keys in the car when they finished the service. How can you leave the keys in the car at a service area? Someone else could have taken my car without me knowing and without warning that my car was ready. I noticed my car on the side of the drop-off to give the customer the vehicle back.

Excellent parts & service department

I was out of town and needed maintenance on my car, and while I got there before opening on a Monday morning (4th car there), all the service writers avoided me (didn’t even ask if I had an appointment, which I did not). I asked one who was passing me by what was the deal and he said he’d be right back (nope). Finally a guy came by and I asked what was going on, and he said everyone got there before me (??), and I said no, then he asked if I had an appointment, I said no, I was from out of town (not CA plates, that was obvious) and had been unable until that day to get in for required maintenance on my new car and needed help. He said I’d have to leave the car all day, which I replied wasn’t possible, I had no other transportation available. I was rather unhappy for sure, but he was very rude (apparently he was the guy who ran that area and service writers). Finally, around 45 minutes after opening a service writer came by, I explained what I needed and he said it would be about an hour, which it was. I was never told what all was done for the scheduled maintenance, but happy to have it completed. Other that the guy who ignored me and the rude guy in charge, everyone else treated me very well, which is why they get 3 stars. I switched from Subaru to Toyota for a large hybrid for long road trips, and at Subaru they have drive up Express Service, which apparently Toyota doesn’t have, for situations like mine (easy maintenance, oil change etc). While they call it Toyota Care, apparently if you’re not at your own dealership, not so much. If it weren’t for the nice people I encountered after the rude guy, my rating would have been 1 star…

Everyone that we met at this location was awesome. We were looking for a 2021 Rav4 in the mist of covid + microchip shortages. We had gone to over 3+ dealerships and if you really want a Toyota, please come here!! Do not go to other locations. Initially, we met with Richard in sales who told us that since there is a shortage, you could put down a deposit (1k) for the car and it is at a no pressure once the car gets at this location. Meaning, we did not have to buy and we would be able to take the money back if it didn't work out. None of the dealerships even mentioned this to us AND Autonation did not charge stupid fees due to the pandemic shortage of cars. (GG was charging 10k over MSRP... NO thanks!). Autonation Irvine had a straight price with no additional fees. We made an appointment to come back in once the car was delivered to this location where we met with Oday. Oday was AWESOME! Car buying is extremely stressful. Oday made sure we were confortable with the entire process and even after we bought the car and left the lot. He answered all of our questions and he even went out of his way to buy us an accessory! How awesome is that? You can't beat that customer service!! When we met with Leke in financing, we continued to be astonished by their impeccable customer service. Leke was able to answer all our questions regarding financing and made sure we got a great deal on a new vehicle. I'd wholeheartedly recommend this location as they are an Autonation. If you don't know what that means, it really means they give you a very good price without having to haggle. It takes the annoying part of the car buying process. They made sure we felt supported throughout the entire process. Thank you Oday + Leke + Richard!

Service is the best! Joe Schulte does a remarkable job. A real dedicated professional. A big asset for the company!👍👍👍

I’m very happy with AutoNation Toyota Irvine. They were able to get the specific color and model I wanted. Seann Kionn, Ed and the others that worked very hard to make me pleased. Thank you so much. I will continue to do business with this dealership and the friendly staff.

Dan in service was amazing. He explained any issues that came up and provided a resolution. I will continue to take my truck and have it serviced at Irvine toyota.

This happened twice, you would think they would try to make up for lackluster service the first time but NO. When you go to a dealer, you expect to get good service, but the reality was quite different: car not returned in a timely fashion, LOTS OF EXCUSES and DELAYS, increase in price constantly for a very basic repair, POOR COMMUNICATION, incompetent workers.

Friendly, reliable and honest people. The service was done fast. But the wait was really too much. Waited for 1 hour in the line to be admitted, although I had an appointment.

Great service!! No waiting while dropping off or picking up my car… sticked to promised time. Thanks

What is the point in making an appointment if it’s not respected! It took over 2 hours for my car to be ready for a simple oil change. The advisor wasn’t of much help and just kept saying he needed a minute.

Leased my 5th car from AutoNation Toyota Irvine. Every time I get a fair deal without a lot of haggling. Every person I encounter is knowledgeable, professional, personable and considerate of my time.

Dan Frankhauser was great as usual. Very thorough and meticulous. Toyota has a great rep.

I flew in from out of state at my own expense to sign the sales contract and other papers in person. The car was then shipped to my home state where I was waiting for it. I was missing several forms from the dealership before I could register the car. It has been exceedingly difficult to get ahold of someone who cares enough to send me the forms. They’ve already sold the truck and do not care to follow through with good service. I would not recommend others buy a car or truck here.

Regular maintenance. Clean waiting room and accurate estimates time.

Very busy service center and the wait is long but once in the system the service is great.

Coming here for 2-3 years now and had good experiences. However today it’s been horrible wait time (30+ mins) for dropping car for service and there are only 3-4 cars here.. seems staffing is a problem..

Just moved in from out of state. Needed an oil change snd front license plate bracket with license installed. Oil change was thankfully covered by previous dealer in extending warranty. The bracket was not available. They had to order it. Don’t know why they didn’t order it when I called. My wife went through the same ordeal. She had to go back in forth at the service center bc parts and service didn’t know who was responsible. They need to do some QC here and correct some obvious issues. Will be going elsewhere. By the way, John was a great service advisor. Tom, was not friendly and horrible. If you don’t want to be there, please don’t ruin other people’s day.

Overall a great experience. They had to keep my Truck for a couple of days to do the Airbag replacement, but were super quick to offer me a rental which was a new Tacoma.

Bate and switch

This business is really poor at receiving vehicles for service. I had an appointment to service the vehicle and still had to wait an hour! Just one service advisor running around. I don't recommend this place at all!

Took vehicle in for a recall. The service agent was great, but the team that fixed my fuel pump forgot to reattach a part properly, so I had to go back in a second time a couple of days later for them to reattach it properly, which took another two hours. Also, was told I would be emailed about the mistake and never heard back.

Our new Toyota Highlander XLE was the best buying experience I have ever had! Our sales rep Jonathan Yiao made purchasing our car so easy, he was outstanding. I have never before, been able to say that. The Financial Service Rep Arthur Rostomyan was extremely helpful in enlightening us of our options and warranties available. Again this was the easiest car I have ever purchased in the last 50 years!

Went in for a routine check up for my car. Not much to report. This place is a alright dealer. They will try to up sell so be ready.

Bought a used car from them and wife noticed a minor metallic noise at certain times while driving. Dropped the car off Monday and by Thursday haven't had any follow up from the service department. I was frustrated and to what's going on with the car. Called in and had Dan (service manager) helping out. Told him the situation, he was attentive and genuinely apologetic about the situation. He stated he'd personally take it upon himself to get to the bottom of what's going on. Called me back within the timeframe he stated with an initial diagnosis. Called me back with a diagnosis and repair which is all that I wanted. I really appreciated that he took it upon himself to right the situation.

Desrespected place find another dealer ,have Went to buy sienna but sales guy don't know what he talking about and he turn his back to me, when I talked to his manager about what he did he said there is nothing I can do ? don't waste your time go another dealership

Well run service facility in every detail. They can be trusted. I am meticulous about caring for my car, and so are they. Never so much as a smudge on it when I pick it up and the work is always done right. Never any pressure to do any work that is not needed but just competent advise on how to care for my vehicle. I pass many closer dealers to have my car serviced here.

I have loved my Toyotas, they are such reliable, inexpensive vehicles! My only gripe is that certain service experiences at this dealership aren’t great. While some representatives approach any vehicle issue with reasonable solutions, others deliberately have tried to scare me into repairs and items that I don’t actually need. Why did I get an estimate for $1K to fix some scuffs on my front bumper when a guy at the car wash buffed them out in 10 minutes? It’s so yucky and sad to feel like the service person at Toyota was trying to take advantage of me. I feel awkward going back in to talk to them about it tomorrow. Are you guys that hurting for money that you have to take advantage of people there to seek your help? I guess I will have to be very choosy about which service representative I get!

The service provided by AutoNation Toyota Irvine is superior. The entire service staff makes customer satisfaction their #1 priority and make sure the customer is well informed of all activity, issues and recommendations. I have never had anything other than the best service from the Service Department at this location.

The guys at Auto Nation Toyota were amazing! They were attentive and on top of their game. I was able to let them know what cars I was interested in and they had them pulled up and ready for me to test drive the minute I walked in! They cared about my finances, improving my credit and me leaving happy. I had a great experience! Thank you to everyone, especially George Youssef!!

Ayad (Sales) really took care of the details that needed to happen to get the car that I wanted.

Great service by Mack! From the initial internet inquiry to the physical delivery of the car he took great care of us. With new cars being so hard to find we feel especially lucky that Mack was our guy. He listened to everything we had to say and most importantly did not have to “hand us off” to a manager. Also enjoyed working with Eric in finance. I bought a service contract and windshield protection. Not sure how he did it (bc I usually don’t buy anything) but I’m glad we did. Overall a great experience. Total time from walking in the door to leaving with the car was 2.5 hours. It was time well spent.

Everyone is friendly and helpful. I had fast service and will definitely be returning. Thank you all! Great team!

No inventory, waste of time!

I took my Tacoma to get a radiator flush. The guys did a great job. The only thing that upset me was that when I scheduled the appointment on the phone, I was told that I would also get a free complimentary car wash; when I picked up my truck it was as dirty as when I dropped it off. What happened to the free car wash? Besides that, the guys at Toyota always do a good job.

I left out one star because I was not happy first when I showed less than one year old Sienna has three places plastic covers fell off yet Chris from the service claimed they all because of my kids intentionally kicked on them. One plastic area was under the glove box and no kids can seat there. During the inspection process Chris has tried to push back the three plastics, second row behind driver side underneath the seat the level for sliding he completely broke it during the inspection process. Eventually another service member Donald has ordered all three plastics for the car and promised to fix it under two years warranty. I am surprised with the quality of the car after owing Lexus cars, Honda oddysey, Chrysler minivan, Mercedes etc in my life. I convinced my husband to buy this car because of hybrid and Lexus/toyota we loved all the time. Now I am worried even after fix they might fell off again eventually. Most importantly the two sliding levels on each side of seat on second row, they can break down this easily it's beyond my experience. I am very disappointing and originally we were thinking to get a small Toyota hybrid for my fresh high school graduate daughter but now I changed my mind.

Eric Rodriquez was our service adviser, he was amazing from the beginning when we dropped of my moms car, to the picking up of her car. He went out of his way to call her insurance about reimbursement for some of the work that was needed, to making sure the shuttle picked us up and brought us back to pick up the car. Thank you Eric, we appreciate all of your help.

Eric Rodriquez was our service adviser, he was amazing from the beginning when we dropped of my moms car, to the picking up of her car. He went out of his way to call her insurance about reimbursement for some of the work that was needed, to making sure the shuttle picked us up and brought us back to pick up the car. Thank you Eric, we appreciate all of your help.

Did not return phone calls all day concerning minor problem after purchase. asked numerous questions although there was a no questions asked policy on return within 5 days.

Everything went well. Friendly environment. Vehicle runs great except for a small clicking sound while making a U turn. Perhaps a differential slip of some sort. At first quite pushy to make the sale but worked with raising my trade in value to accommodate. Some miscommunications along the way but everything was ok. Too bad that all sticker prices aren't negotiable. Other than the clicking sounds, vehicle is awesome and will most likely take it back to get it checked out in service. Thank you!

When you go there ask for Dean! There's a reason why he's the best sales guy there. No pressure at all and works with you to figure out what is best for you. Highly recommended! -Bryce

I had an appointment to fix a nail in my tire. I was the 1st person waiting at the service entrance before they open. After 2 hours wait they said they would have to replace it. I bought the tire warranty package so it was "free". It took them another 30 min to replace it. So I burned with driving time over 3 hours to fix a nail in my tire even after being the 1st person in line. I was late for work which compounded my anxiety. If it takes them over 2 hours to fix a nail in tire you should best plan for the slow service.

Zero communication car left with check engine light Once they have your car for service you are in trouble. When you 'service' person does not answer phone or voice mail "Donald Moreno" they person answering the phone tries to find service manager who never makes any effort to contact, took over 5 days for what would take Toyota of Orange one day. They said I declined inspection of the car I did not. Went in which service light, had service left with service light still on. These guys are not so competent, are very much nightmare stereo type mechanic. I dare any manage to refute this! They tried to upsell me over $700 to change the hose for radiator on top of an over $700 fuel pump. Then called to say my under 2 week old battery was dead and needed replacing. Total upsell car was originally there for a recall but they try to take advantage and upsell many unneeded repairs. If you want to be taken advantage of leave them an credit card and goto this place otherwise goto Toyota of Orange up the 55 a little further and get accountable service group

The service was great but I had to wait for 30 minutes even though I had appointment, this is ridiculous. There were people but I had to wait for 30 minutes before someone took my car to check in. They have have a separate line for the appointments. Them where the point in getting the appointment.

Eric was very professional and helpful checking me in. Service on car was excellent and Joe was wonderful! Great experience!

The maintenance process here is pretty bad. Had an appointment for 10am, but a SA didn’t get to me until 10:40am. What’s the point of making an appointment? I understand staffing issues right now, but adjust your appointment availability if labor is an issue.. Was told car would be ready by 12pm. Called in multiple times, left messages, but the SA was never available. Stayed in the area until 1:30pm where I finally headed home (had my kids with me). Ended up having a shuttle pick me up .. what a waste of a day. The location is convenient, but the service is so inconvenient I won’t be coming back here again.

OUTSTANDING service from Joe Schulte -- as always.

Got my vehicle serviced here yesterday and will recommend to friends. Service advisor Eric Rodriguez explained things in a non-condescending manner (I don’t know much about cars) & did not seem in a rush when I asked questions despite the place seeming bustling. He went above and beyond with what I can only describe as superior customer service. We have bought three Toyotas so far & will definitely buy next one here if just for their great service department. That’s where I feel like the rubber really meets the road so to speak & I was very pleased with my recent experience.

Many thanks to Don Robertson and the team at Autonation Toyota in Irvine for their great customer service and assistance in purchasing our new car. You guys are great!

Jaime Fernandez was great, super informative and really helped us digging into our account details. He got our car serviced pretty quick and was able to save us money.

I would like to extend our gratitude to our salesperson Jennifer Guzman for her assistance to make sure our buying experience was stress free and enjoyable. One thing we really like is that from the beginning she gave us a breakdown of all the items that are associated with our purchase such as the fees, taxes, offer for our trade-in and overall price for the RAV4. This document helped us with our application for the loan with a third party bank. Since the RAV4 was not available at the time we visited the dealership she made sure we were always informed as to when the vehicle will finally arrive using text messages and email and assured us that if the vehicle did not arrive on time that she would quickly inform us. The customer is always in her mind. When the vehicle finally arrived, she made sure we were comfortable using the features. The RAV4 is a very high tech vehicle and Jennifer explained every detail for it very patiently. Days after we received the vehicle, we receive another message from Jennifer that if there is anything we would like to know about the new car that she is ready and willing to assist us. Like I stated earlier, the customer is always first in her mind. Jennifer will be our go to salesperson if we happen to be in the market for another Toyota in the future. As far as the facility is concerned, it is very clean and well lighted. The restrooms are impeccable as well as the waiting rooms. Five star overall for dealership appearance and customer service.

They gave me the 2021 RAV4 XLE white color with roof rack and mud guards for $32,818 but we decided to get the tinting for $750 as well. We also got the additional Toyota care plus for $2,175 for 11 services with 2 major check ups at 30k & 45k. It was better than any other dealership offered. Thank you.

Completely satisfied!👍

Very professional team managing a lot of customers superbly! I had to go in twice within a week for a smog test and later to attach my new front license plate, and I was so pleasantly surprised with both experiences. Very happy to have this nearby and I plan to be a regular for as long as I'm around!

All smiles in your face but once they sold me a lemon I attempted multiple times to have anyone help me fix this car issue within my 5day of sale. And all I got was the cold shower and told the" car was fine b4 I bought it so I must of done something to car"!! Wow this place is a fraud run by 2face slime ball car salesmen, RUN PEOPLE!!

I've had my ancient Acura MDX serviced here for the last several years, and have found nothing but warm welcomes, concerned staff, prompt and concise follow-up, and a clean, repaired vehicle when the services were completed. Thanks Friends!

By far the best dealership I've ever purchased a vehicle from. And absolutely the best AutonNation Toyota. George, and Ozzie were the salesmen that helped me, and Leke the finance manager and Chet the general manager, thanks to all of you guys you made it so effortless and seamless. I was in and out in less than two hours. They paid fairly for a trade in and got me a great finance deal. I'll most certainly be back for my next purchase. Highly recommended.

YOU ARE THE BEST!!! What a great team - My Service Advisor referred Mark Mehta, General Manager, who set us up with Richard Kim, Sales, who orchestrated the team in a great effort to reserve a brand new RAV4 that was on a train heading to Autonation Toyota of Irvine. Richard then called us on arrival, gave us a test drive, had us fill out easy paperwork, entertained us until Loren Coleman, Finance, warmly welcomed us into his office, completely explained the transaction, offered services, expertly filled in all of California's crazy paperwork, had us sign, and closed the deal. Everyone sported big smiles and positive attitudes. Richard made sure that dealer prep was complete, then introduced us to our new car and its features. PERFECT! 10 OUT OF 10! GOLD MEDAL! Many thanks to all of you for securing us this vehicle in a market where there are few to be had. I and my wife could not be happier with you - Richard Kim, Mark Mehta, and Loren Coleman. Many, many thanks

They did the great job in services, fast and professional. the shuttle services was not convenience enough.

Recently, I took my 2014 Prius to AutoNation Toyota Irvine to get checked out. They quickly found the problem of timing cover leaking and fixed it in a timely manner. My customer service consultant, Michael Robinson, handled me very well. He was very knowledgeable about the vehicle and knew just what I wanted based on my interests. I happily walked out with satisfaction beyond my expectation and really appreciate the excellent customer services.

Making an appointment is the easiest part of working with Irvine Toyota Service. Beyond that they leave much to be desired. This was my fourth visit to do service after buying my car at Irvine Toyota and the appointments are always incredibly frustrating. I arrived and sat in my car for 15 minutes. There was one car in front of me. I counted 5 service advisors doing nothing while sitting in their cubicles. 2 were even staring into space. They did not approach me to ask if they could help me even though NO ONE else was waiting to be helped. Finally, I reached out to Joe, the manager, and expressed my frustration. He immediately helped me and apologized. He got my service done quickly, called me when the car was ready, and had it waiting for me when I arrived to pick it up. Joe is AMAZING. I hope his excellent service will rub off on the group of terrible service advisors that work under him. As soon as my Toyota Care is up I will find another dealership to work with despite this one being the most convenient one for me if the service doesn’t improve. I highly recommend you look for your service needs to be met elsewhere unless you’re stuck like me.

Great experience, no nonsense, good sales experience. The finance piece was also handled expeditiously with good follow up as promised.

Try to buy a vehicle from this location. After been told that they didn't charge mark up, they attempted to up charge over a $1000 for accessories. After asking about it they said the accessories were a gift because the $1000 plus was a mark up. I just wanted for them to deliver on their promise, be honest and straight forward. I don't want to waste my time nor theirs. Just tell me the truth and I'll tell you if I can afford it or not, it is that simple. If you go here make sure to ask questions so you don't pay extra. Good luck.

Poor customer service. Donald Moreno kept us waiting for more than an hour while picking up our car. We called 30 min ahead to inform to keep the car washed and ready. Upon reaching, we came to know after 15-20 mins that the car is not sent for washing yet. It took us over an hour to pick up our car which apparently was ready for pickup. Further, the service rep tried to sell $2,000 worth of additional repairs. Half of them not urgent in nature but marked as red on the inspection sheet. Service rep said the car would be ready in the evening, in fact we pickup the car next day at 1pm. Receipt showed $186 but charged us $202. Never going back to this dealership again!!

Quick easy and professional

Extremely rude and unprofessional service staff. Would not expect this kind of treatment from any dealership.

very happy with service and employees ❤️

I have had all of my service done here. I am very satisfied with their service.

As always great

My car had issues regarding the Pre-collision monitoring system (front grill radar sensor and camera mounted on the windshield). More than half day past (Thurs) - there was no communication from the service consultant. I have to make 2-3 calls to eventually get their attention. They have to order the parts next day, that I confirmed before noon. I was promised to get the car repaired by Sat eve. Again, I have to call in repeatedly to get any answer. It looked like they were NOT SURE how to calibrate the system. They delayed the delivery again. In the end, I have to reach to the manager of the service facility to get to the bottom of it. He was kind to provide some discount. Overall, no a pleasant experience, though car was repaired with 4-5 days of delay.

Bought our new Tacoma trd pro and couldn’t be happier! Took it in for a service that had to be done in order to get our registration and the service manager, Dan, exceeded our expectations and truly made this as fast and easy as possible. What we thought would be a 4-5 hour wait, we only waited 2 hours and when Dan found out we were still waiting on a car to pick us up from the Irvine spectrum, he sent someone out immediately. I wish I lived closer for this location to be our main one. Toyota family all the way. 🙌🏼

10:15 apt it is 11am I am still waiting to talk to a representative about my routine oil change. Unbelievable

Excellent customer service and you will get your money’s worth

I am writing in hope the service department get improved. I had my car at the dealer at 12:30 pm for a routine maintenance and would get a call when they completed the job. Several hours later, I did not receive any call. At 6 pm I made several calls with no response. On my last call, the answer machine told me service department had been closed. Having no car to get home, I ended up walking to the dealer, and they told me no one had worked on my car. They apologized and told me to drop my car before 7 am the next morning, they will work on my car first. On the next day, I dropped my car at 6:45 am and waited there for 3 hours. This was not the first time this happened to me at this location.

Was looking for a vehicle online when I saw one that I liked. Sending a inquiry I was surprised when a few moments later I received a call from Jennifer. She invited in that day even though they closed an hour later. Went in a Jennifer could not have been nicer. Wasn't a typical car salesperson. Was very nice no pressure. The vehicle I came in for would be there a few days later but suggested a 2022 prius prime. Just by not pressuring us we purchased it. The entire process was so easy. I love my vehicle. If you go to AutoNation ask for Jennifer. Great service and a pleasure to work with

Excellent, fast service and zero push.

The associate Mr. Donald Moreno was very helpful and supportive.

After I arrived to pick up my Sienna, I waited close to one hour for someone to help me. How do you like that? It's been ready for hours.

They said it would take 2hrs , took 7hrs with no phone calls what the delay was, we ended up calling. Also we had a part on order or so we thought only to find out it was not on order. It's been over a month sand still no part. Well be the last time we visit Irvine for our Toyota service.

great service! been going here for years

Very efficient and knowledgeable staff. Wait time was reasonable.

Absolutely terrible service. Would not recommend to anyone. No commitment to appointment times. They just forget to pick you up through their shuttle service. Had me waiting for 3 hours!

Pathetic a Salesman didn't know anything

The only reason I even bothered coming to this location (against my better judgement) was because it was convenient. Not only is the customer service in the Service Department horrible, but my vehicle was left unsecured (windows completely rolled down and the key in the front seat) in an unrestricted area. I definitely won't be returning to this location!

10 point check on all automobile parts We feel confident in the work. The prices are fair and we know we are getting Toyota parts unlike an outside garage. We have an option to wait, take the free bus home and back or rent a car for the day. 🚖 Only wish we could buy a sandwich for longer than anticipated waits.

I would definately recommend AutoNation of Irvine. I was apprehensive at first because the place is rather large and I feared I'd be over looked. Thanks to Dean Sturmand I felt at ease and welcomed even before I arrived. Its due to the high quality of customer care and genuine concern from Dean that this large foreboding place was made to feel cozy and relaxed. Employees like him are the backbone of their business. If you go I recommend you request Dean, you'll be glad you did.

Excellent customer service, competitive prices, great communication, and no hard selling. The waiting room is comfortable with refreshments, coffee, WiFi and ample seating.

Great service.

Very professional. Thx

Today, I had to turn around and leave the dealership. I got to the service area to have a Drive Belt replaced. The day before I was told it’s going to cost me around $200 to replace it! In the morning when I asked if there are any add-ons included in that hefty price, I was told no, just the belt. Then I asked again, so how much is it going to cost me? I was told maybe $300. I asked why so much and he said it was the cost of labor. I said I couldn’t possibly justify paying this much for a belt and bought the part and left the place. I found a garage that quoted me $60 to replace it and I bet I can find a cheaper place as well. In retrospect, I think they didn’t want my business because I had an older model car.

very kindly. excellent repairs

Easy car buying experience. Starting with the vehicle search online to finishing the final deal all working out to what I would call the easiest time I've ever had to get a new car.

I'm scoring a 4 due to the service that I received. He was helpful and friendly. He appeared to welcome my business and willing to help me. I'd score a 2 for the advisor that I had my appt with. I've had my appts with the same advisor (Elaine) for over 2 years. She's unfriendly and acts as though she doesn't want to help you. I had an appt, she was on the phone when I arrived, she saw me, no problem. I waited. When she finished her call she asked if she could help me. I reminded her of my appt and no smile, no acknowledgement, or any help at all. She simply walked out of her cubicle while mumbling, there's another person before you. Granted there was only one car way up in the front of the line, but there were also many other advisors up there. As she went up to the other car, another advisor (that was next to that vehicle) came back to me and wrote my order. They literally criss-crossed each other. I chose this location to service my car. I'm not obligated to bring it there, nor would I expect to feel that I'm a bother to Elaine, as she always appears to make you feel.

Waiting time is horrible been taking my car there for service waiting time is always over an hour. Last time I took my vehicle it took 2 hours and I had a appointment.

I had a notice for an Air Bag/Seatbelt recall. I was there for 3 hours. They overbooked their appointments that day and didn’t have enough mechanics. They told me it would take 1 1/2 to 2 hours but it was longer. I really think they forgot about me.

I bought my toyota yaris car here in 2019. Last wed in the morning, while I was driving, multiple warning lights came (battery, engine, tires, etc). Later afternoon, the car didn't want to start so I towed my car to AutoNation around 3:30pm. They told me the car will have to stay for a night and they will try to fix the problem the next day. I was fine with it. Got my car the next evening. They said it had something to do with the brake light switch. However, on Friday night, the same lights showed up. This time I had hard time turning off my car. After multiple tries, the lights went off. I decided to take my car back to Autonation the next morning on Sat around 7am, since similar issue came up. This time, it was another guy who helped me out. He told me that I will have to leave my car over the weekend, since they don't have the right person to fix it. This time they told me it's engine misfiring. So I wondered why didn't they see that problem last time. I asked if there's a car that I can rent since I'm still under insurance. They told me there was no available car. I was fine with it. But then I called in on Monday to check up on my car, the person who helped me on Wednesday told me there was nothing wrong with the car...So why did the guy on Saturday told me that it was engine misfiring? Causing me not having my cars for multiple days? But why did those warning lights came up again on Friday night??? My car is still fairly new, I only drove around 16k. I don't get why two people said different things. So I'm not sure if there's anything wrong with my car or not. What if it happens again? I have to waste my time going there, towing my car, wasting money on uber, and not having a car to drive for days...

I was disappointed with my service visit. The shuttle driver was unpleasant, the service rep automatically wanted to charge me for filters without even checking to see if they needed to be changed and presented the total cost as if it was a given instead giving me the options. I used to go to this dealer before with my previous Toyota and I remember it was always a good experience. I don't think I am going back after this experience.

My experience at auto nation with Dean was beyond amazing ! He was so Patient with me and very knowledgeable! Highly recommended going to see Dean !

Hit a tiny glitch, but my rep made it right--- so I'm happy as can be with the service of the car, and the customer service!

Our experience was not great at all. Despite using their online appointment scheduling, no one knew we were coming, had to ask for all of the same information, and the manager had to come out because no one was getting the process started. Then, the part needed to make the repair was unavailable from Thursday to Tuesday, so we have to come back again another day. Finally, the person bringing the cars out went home before bringing our car out, resulting in a 25 minute wait to get the truck back. Sigh…likely going to try another dealer after more than 15 years.

I trust the work this place does but level of service can fluctuate based on which service staff member you get. some are detailed and have open communication some are very vague. I've waited few times for the service but estimated time can vary based on their business. They usually say 1 to 1.5 hours for oil change last few times it took 2+ so i don't wait around anymore. This time i got my breaks done so i went home, but was done in an hour, guess they weren't very busy but their ride service makes it very convenient to drop off and pick up.

Great Customer Service and quality work.

I drove in with I was told a nail in my tire and left happy and feeling much safer :-)

Had a great experience buying our new RAV4 from AutoNation In Irvine. Unlike another local Toyota dealership in the area, they were interested in helping us get what we wanted, not what they wanted to sell us. Mark Corbet is the first car salesman I have ever worked with that truly listened to what we wanted. I didn’t walk away feeling that we “settled”. We got what we wanted and at a great price. If you want to be treated right, go to AutoNation Irvine. One final point to prove they think about the customer first- They sent us on our way in our new RAV4 with a FULL TANK of gas - never had a dealership do that before. BUY TOUR CAR HERE!

My only complaint is the wash after the service. I think they just took a hose and sprayed the front of the car. It looked worse than when I brought it in. There was water dripping from it which spotted by the time I got home.

The most awful experience in a dealer I ever had, this was my second time coming here and the first time they took 2 grand out of my pocket and this time they want to change charge me another $1000, and I just went on both occasions for oil change only!!!, this place it's a rip off stay way from it.

The very best car buying experience I have ever had.

They do good work, and the facility to wait in is big, clean, and nice. However, I don't feel like my time is very valued. Every time I come I make an appointment, no one ever asks me about the appointment time nor do I feel like the appointment is honored. Every time I come it has taken a very long time. I would come because I had a maintenance contract since that is where we got the car from, but now that it is expired, I probably won't return. Again, nothing wrong with the service, however the wait time is excessive.

Great service, especially from Tom Kolb. He went the extra mile for me, and that's why I stay with them!

Exceptional Customer service. Justin was my service writer and went over and above what is normally done by service writers.. { I have lots of experience what to expect in this since I'm 81 and have had many many trips to dealerships in my life. Auto Nation is lucky to have him..

I was looking for a Camry with all the bells and whistles. Other dealerships were telling me that there was no car in Southern California. I spent 45 minutes on my iPad looking for what I wanted. My search lead me to Auto Nation in Irvine. I put my info on their website and right at 9 am. A person named Donald reached out. He confirmed that the car was there. So I decided to do everything online. Donald made it so easy from start to finish. I never had it so easy in my life at a dealership. Donald made it so special because this was going to be a anniversary gift to my wife. Donald delivered everything he said he would do. This dealership won’t disappoint you… thanks again AutoNation

After the last service on my Lexus ES300h, AutoNation repeatedly reminded me by email and snail-mail that I needed a transmission service. This is questionable as the transmission is a sealed system and there is no Lexus es300h requirement to service the transmission that I could find. However, owners do make the case that the seals will dry out, so change the fluid. There are plenty of videos as to how to do it yourself which look pretty easy, but I am past that age so AutoNation got the job. At $200 after the 10% discount coupon (my local mechanic was about half the price), the job was done. AutoNation said it would take 1 to 1.5 hours to complete the work. I was there before 7AM as I had a 9AM teleconference. Over two hours later my car was ready and I was frustrated as I missed most of the meeting. The issue is that AutoNation does not respected my time. They have not been on time with service on my car in the 4 times that I have brought my car there (I purchased the car there as well). I hope/wish that their service department learn to treat their customers with more respect and to be transparent with the pricing, explaining why you pay more for less service.

Things started out good but ended very badly. After waiting for a week or two for my car to arrive (they didn’t have the color I wanted on their lot) I was called to pick up my car this past Sunday 6/27/21. I was so excited and had already given them $1000 to hold for me. It was already a given that I was buying the car because I was already pre-approved from my bank so no need to finance with them. I got there and waited for hours…..HOURS to get helped by a finance person. I get that they may be busy or short staffed but I literally gave them the time I would be there to start process and to top it off I have a newborn at home who needs me to feed him. They should of had things ready, but they didn’t. From the start I told them my current car only had liability insurance and needed to get help (I’m a first time new car buyer) on how or what I needed to do “if anything” but he assured me he would take care of it. I reminded him again through the process of signing papers….end again he said don’t worry about it just sign the papers. Then he starts to brag about how he’s was #2 in all oc sales guy but now he’s stuck doing a desk job to move up. Ok great, but what about my car?!!! So at the end after 5 hours of being there starving with a headache, with several calls from my husband about baby, my moms sugar getting low (she went with me) I thought I was taking my car home. Turns out I’m not, cause I didn’t have full coverage insurance and he wasn’t able to “take care of it” like he said. So after signing a million papers, I went home with no car. 😑 still had to go bk the next day to go pick up car even though I don’t live in that area, and wasn’t even explained anything on the car like the bottoms etc. I had to call them to come out and give me a brief explanation. Overall bad customer service, and the worst part…THEY DONT LISTEN!!!!! The finance guy name was Eric Yun. Even though I told him 100x about my insurance dilema. Zero importance on customer service/satisfaction. The only good thing is I finally got my car, after all that horrible experience- 2021 rav4

Good Service

Seann Kionn was the BEST sales rep to work with. He made everything smooth and gave great advice during our whole process. I didn't come into the day planning on getting a car, but everything was aligned for me that day, including the prices Seann was able to get me. Thank you so much AutoNation + Seann!

It was my first 5000 miles service. It went smoothly and within promised time to finish.

The wait just to get checked in was way to long! It needs to be streamlined! I saw about 10-15 desks inside the service center with no one there. They said they would wash the car. After 2-3 hours they didn’t even wash it.

Time for simple maintenance on the 2019 Rav4 hybrid. No issues dropping off vehicle and picked it up later that afternoon. No issues :-)

Every one was professional and kind..

Accommodating urgent situation requiring new tire in last minute of day.

Horrible horrible experience! We purchased a used vehicle from here and has been a nightmare since the time of purchase!! Salesman was the worst I’ve ever experienced. This gentleman Straight walked out in the middle of the deal in front of his own manager! Not only that they promised us some services and yet fail to call me back when I leave numerous messages. I took it as this dealership if you don’t have good credit and you walk in with bad credit they will sell you a car all right but treat you like if you’re nothing. I’ve had the car three months with the same continuous issue and of course I’m not on top of nobodies list to call me back to get my issue resolved very disappointing.

I use a power chair and cannot use the shuttle. When I needed a lengthy repair they picked my car up for me. I have used AutoNation Toyota Irvine for years and they have always been extremely accommodating and provided great service and repairs for my old Sequoia and now for my wheelchair van. I would highly recommend them.

Very poor service. Try to avoid this place. While I was negotiating a price with a manager the car was sold to another customer in spite of the fact that I reserved that particular car till the end of the day

Terrible customer service. Tried to put a deposit down on a vehicle that was supposed to be in transit. After signing a bunch of paperwork they came back and tried to switch vehicles saying the vehicle we wanted wasn't built yet. We ended up leaving and buying a different car, not a Toyota Nice to know they haven't improved their customer service. They don't care about their customers.

Edgar Sotomayor is the best! He went out of his way and came in on his day off just to help me with my car selling process. Will definitely come to him again in the future

Paid $80 for oil change and free multi point inspection for my 2011 Prius .

I purchased the 2021Prius Prime XLE. The experience was superb. Price listed online with rebate was exactly what I paid at the end. Royce (manager) and Faten (Sale) were a pleasant to deal with. The overall process took about 2 hrs. I will come back here for next car.

This was my first experience at this dealership. Everyone was professional and helpful. I especially appreciated the gentleman at the entrance of the service department who was available for me to ask questions since I wasn't sure where my friend should pick me up. On the negative side, making the service appointment via chat was not only extremely frustrating, but I was trying to have my first service on my new car and somehow the remarks were that I had trouble with my A/C!

Took my RAV4 in for detailing since it had a couple minor scratches and Manny & his team did an amazing job as always!

I have been going to AutoNation for the last 4 years. On this particular occasion I had an oil change and general inspection. They did not tighten the proper gasket and I had a bad oil leak. Therefore, I had to bring the car back in for service. It took 4 hours for this service. I was not happy, I thought this was unacceptable.

Courteous, Friendlly, Helpful, Knowledgeable, Clean, all the things, that make Auto Nation Toyota, the place where you feel comfortable to shop and purchase your next vehicle.

I brought my Camry in for 140,000 mile service on Saturday morning. Overall, the experience was fine, but I was disappointed with the service tech trying to charge me more than what was necessary, reasonable, or usual. Intermediate service with an oil change usually costs a little over $100. I've been getting this service at Irvine Toyota for almost 20 years. So I was surprised when the initial price for the service was over $460. I asked the service tech to explain how we got to that price, and he initially acted like it was normal service. I then asked him to go line by line to show me how we got from a service that is normally around $100 to this service being $460. First, he wanted to do a tire alignment. I've been driving for over 25 years and I have never had anyone try to sell me tire alignment unless (1) I had just replaced a tire or (2) the car is noticeably out of alignment. He also tried to sell me some sort of engine service to remove sludge. This may or may not have been necessary, but it is not standard and part of the intermediate service, so the service tech should've called this out rather than just slipping it in to my work order. Even if the service was necessary, I decided not to do it because I didn't trust the service tech by this point. After I removed these two services, my cost came out to around $109.

Had no problem dropping car off for service, and they were completed by 11am and the shuttle to pick me up was prompt...the only issue was picking up since my rep was not there, and they were having an issue with locating my car..but overall it was ok.

Excellent service. Reasonable waiting time. Device manager explained in detail everything and updated of work progress.

After getting payment I needed. I was offered extra coverage which I wanted but was not told my credit would be ran. I would have paid cash for extra coverage but was not given the choice

I Had a great experience at Toyota Autonation on Research when I took my car in for servicing My customer service rep was Manny M and he made the process go smoothly. I noticed that the other reps were just as nice and efficient. I would recommend this service department

Smooth transaction; pleased with staff and their experience

Pulled a bait & switch and left me paying far more than any other local spot. Unfortunate to see from a Toyota rep.

Horrible. I bought a used car for cash in June. It's September and I don't have the title or correct registration. They sent the title to the credit union on the check I used to pay for the car. I've asked them to correct the problem multiple times and still no joy. I've actually contacted an attorney to see if i can get a judgment against them. Update: Things finally got moving when I sent them a registered letter from my attorney in October. The General Manager got involved. I FINALLY got my title and correct registration at the end of October. It shouldn't take FOUR MONTHS to get the title and registration for a car. Service is also annoying. Simple maintenance or an oil change takes 2 hours regardless of whether you have an appointment. They always find something extra so you have the choice of waiting another two hours or getting it fixed somewhere else. Also, they're about $100 more expensive than a regular mechanic.

Scout GPS issue unresolved, ?rinsing? and not drying vehicle prior to delivery only causes water spots, had to wash it when back home. Probably best not to rinse.

I understand that they’re busy, but there is absolutely no point in making a service appointment with them. Called twice and asked when I arrived to confirm that a simple oil change would be completed in two hours, and was then told to wait just a minute next to my car. After 30 minutes of standing in front of the car (was told to not yet go into the waiting room), I’m told that it will take a minimum of three hours. They’ve always been slow, but really…?

Jaime was wonderful!

I think all of people who are working in this Toyota branch is so much good and their job is fantastic especially the manager’s job is so great

Great communication and no sales pressure throughout the entire service appointment. Even a free car wash

One of the worst experiences I’ve had in terms of service and professionalism. Ended up having to wait almost 4 hours just for my car to have not been fixed, for my steering wheel cover to have been ripped off, and for my gas mileage icon to be broken.

One of the worst experiences I?ve had. Waited almost 4 hours just to have my car not be fixed, my steering wheel cover ripped off, and my gas mileage icon to be broken on the dashboard. Will never be returning.

Very busy Toyota dealer. A nice place to shop for car, but if you have some questions about to set up most of the options of your car (after you drive it home) you won't get any help when you call or email. Won't return email, won't return phone call. It is sad. Very Sad.

Brought my Honda Odyssey to your dealership since I purchased a AutoNation maintenance plan and was treated as a dummy for bring it to your dealership by the customer specialist. In addition, specialist stated it would take 1 1/2 hours for oil change and decide to wait for it. Keep in mind that I had a 8am appointment and few days ago, the nice lady stated on the phone that she would order the Honda part ahead of time. After 2 hours, the car still wasn’t done and stated that they had to order the part being a Toyota dealership. I got frustrated and the specialist had no ETA when the car was going to be done. Finally almost 3 hours later, the car was done. I’m very frustrated and disappointed with the customer service and made me unwelcome there. Need to educate your service specialist how to treat their customers with honesty and dignity. Very disappointed with this dealership.

Very clean and organized place. Waiting area is large and open socially distanced, good coffee and snacks. Rest room was clean as well.

I had trouble booking my service. Evidently the dealer’s computer system lost my car. I understand that customer service today blames the customer and the agent certainly made it my fault that the dealer lost my records. She reluctantly booked service. When I arrived for service there were three cars waiting, including mine. There were no less than nine service reps sitting at desks, only one or two were with customers. It took a long time for them to get up and help the people waiting. After that, my service was great. Courteous and fast.

I had several things done to my car including routine maintenance. It was done properly, on time, and at the agreed to price.

Found a car online that was at a Toyota dealership, didn?t have so great of credit but they put you first to make sure you walk out with the car. My service team Dean and Eric were awesome. Thank you Auto Nation!!

Good staff...Cares about their customers

Everyone was so friendly and helpful eventhough they were very busy.

Went in for a recall on my Toyota 2018 gas pump. Very friendly and good customer service. Went to work and was done in 4 hours. My first time here and I will come back

The wait time for a general oil change was 2.5 hours!! That was a long time.

great service. local business to Laguna Woods city.

My son just bought his first car here! Everyone was helpful and extremely nice. This was a great experience for a first time buyer. Thank you for making a life lesson so easy and enjoyable!!

The young lady who help us out purchasing our new car she was very professional I will give her a five star

They were very very busy so I had to wait to get service and then it was almost two hours before my car was finished. They did wash my car so it was nice.

recall update was extremely efficient check-in, customer service and timely repair. car was returned within time estimate originally given.

Best customer service ever ask for (Sam) he help me get the same truck i wanted and explained everything clear recommend Irvine Toyota 100%

Horrible service, been out of tags due to incompetence of the employees there for 6 months now, on 2019 we leased a 2020 tundra, they didn’t finish the paper work until march of 2020 and still isn’t done correctly, at the dmv we couldn’t get our tags because of the same reason (incomplete paperwork). Mark Mehata is just rude and can’t accept that they dropped the ball and have to pay for the registration, we were more than happy to pay for it but it’s only fair they pay for it because we lost a lot of time at the dmv trying to figure out why we couldn’t get our tags!

Don't bother making a reservation for your car, you still have to wait. I just wanted what needed to be taken care of at this particular visit, which seemed like a lot at the time, well the salesman kept telling me that I needed to do this and that, honestly my Truck is a 2012, not off road and no hard or long miles (57k), I felt like the customer service was a little off, more like turn and burn and I'm to busy at the moment. The showroom was pushy as well, I was just killing time and had to repeat this a half dozen times.

I took my Toyota Prius to the Autonation Toyota Irvine Service Center for oil change this morning (05/29/21). I had made an appointment for 7:15 AM and arrived at 6:40 AM. An advisor named Thomas Kolb assisted me at around 7:05 AM. He rushed through the process in less than a minute and didn’t even write down my license plate. He also got my cell phone number written down incorrectly till I reminded him to correct it. Before I could ask him if any other services were needed besides the oil change, he had already left and moved towards another car/customer. I waited from 7:05 AM till around 9:30 AM in the waiting room and then decided to check with Thomas Kolb why my car was still not ready, as I could see many other customers who came after me were already gone. He then came back to me about 15 minutes later and informed me that my paperwork was dropped on the ground earlier and he had just processed it a few minutes ago. I looked at my receipt later and found that my order was eventually entered at 9:38 AM (but Thomas Kolb should have entered my order shortly after 7:05 AM upon assisting me). I was able to finally get my car and left the service center at around 10: 35 AM (from 7:05 AM to 10:35 AM just for oil change). The reason I decided to write this complaint was not so much about the unreasonable delay, but it was mainly because Thomas Kolb did not even say a single word to apologize for his sub-par, poor service. He just casually told me the paperwork was dropped on the ground earlier and I needed to simply wait longer, treating it like it was no big deal.

My car's scheduled maintenance was taken care of in a timely manner with quality service

I took my Toyota Prius to the Autonation Toyota Irvine Service Center for oil change this morning (05/29/21). I had made an appointment for 7:15 AM and arrived at 6:40 AM. An advisor named Thomas Kolb assisted me at around 7:05 AM. He rushed through the process in less than a minute and didn’t even write down my license plate. He also got my cell phone number written down incorrectly till I reminded him to correct it. Before I could ask him if any other services were needed besides the oil change, he had already left and moved towards another car/customer. I waited from 7:05 AM till around 9:30 AM in the waiting room and then decided to check with Thomas Kolb why my car was still not ready, as I could see many other customers who came after me were already gone. He then came back to me about 15 minutes later and informed me that my paperwork was dropped on the ground earlier and he had just processed it a few minutes ago. I looked at my receipt later and found that my order was eventually entered at 9:38 AM (but Thomas Kolb should have entered my order shortly after 7:05 AM upon assisting me). I was able to finally get my car and left the service center at around 10: 35 AM (from 7:05 AM to 10:35 AM just for oil change). The reason I decided to write this complaint was not so much about the unreasonable delay, but it was mainly because Thomas Kolb did not even say a single word to apologize for his sub-par, poor service. He just casually told me the paperwork was dropped on the ground earlier and I needed to simply wait longer, treating it like it was no big deal.

Our service rep. was and met all of our questions and needs. Quick in and out with no hassle. Will definitely be back to service my cars as I have 3 Toyota.

we purchased a 2021 RAV4 Prime XSE through AutoNation in Irvine California on 5/20/2021. Jennifer Guzman was the sales rep. Jennifer did an excellent job of listening to what we were interested in and getting us together with the exact vehicle we wanted. She offered solid incite regarding our needs without being pushy, and worked hard to get the price we wanted. She even nailed the color! I can also add that the dealer gave us an excellent trade in value for our 2018 Volt. I would absolutely recommend Jennifer Guzman and AutoNation/Irvine, Ca. to anyone in the market for a new Toyota!

Terrible service. Rude employees.

Great customer service in the service department. Friendly, helpful staff. Easy appointment scheduling too. The first maintenance service check was a breeze for my truck. Thank you Highly recommend A+

Been looking around for a 2021 Prius Prime for the past month. Checked pretty much all of the car dealers here in southern Cali and even inquired all the way to Hayward! Almost all of them are out of inventory of PP and some like in Temecula Valley Toyota wouldn’t even budge on lowering their price. After researching online, one of the staff from AutoNation Toyota Irvine called me and said that they’ll have a few PP arriving (FOB 😂) in the evening and set me up an appointment the next day. Showed up in the AM and Del Nakar helped me out. Everything went on smoothly from price negotiations all the way to the F & I, except for one thing: they couldn’t find the keys! I got upset but Del sincerely apologized and asked me to come back the next day and they will fill up the gas and wash my other car. Del Nakar has been very superb on taking care of me and making sure that all my needs are met. Thank you so much for making it happen. I’m now the new owner of 2021 Toyota Prius Prime! I highly recommend this dealership! BZ to all the staff! 👍🏼

John at the service desk did an outstanding job! The facility and the waiting area were excellent. I got back my vehicle on time as promised. Everyone there was profesdional.

The people at Toyota are very nice. They are helpful with keeping my car in good shape. I don’t even mind waiting for my car while sitting in the lounge.

I've spent 14 hours and 2 Saturdays trying to get my second key that was lost by the dealer when I purchased my car. When I got my key, I was honked at by Stewart, a sales rep, on the way to the gas station. He told me not to take it personally. I bought a car here on 4/3. When I bought my car, I was not given my second key because the service department was closed and I was told that I would be receiving the key via overnight shipping. I waited nearly a week with no key and no updates. I called and was told that my key was lost and that I'd have to get a new one programmed. I had come back to the store to get the key. I live 2 hours away from this dealer, but I bought from here because they had a car with the specific trim, color, and features I was looking for. I was told over the phone by a sales manager, Mike Naby, that I could come in on a Saturday to get my key programmed. I waited for 2.5 hours to be told that they did not have a spare key at service and that I'd have to come back later. When I came the second time, I had an appointment but still waited 3.5 hours to get my key. With a 2 hour drive from my house, I've spent a total of 14 hours to get my second key. I've lost 2 of my Saturdays trying to get something that was promised to me when I bought my car. After I got my key, the dealer agreed to fill up my car with gas and wash my car. My car came out of the wash with many water spots around the sides and came out worse than it was before. On the way to the gas station, Stewart, one of the sales reps, drove separately to fill a used truck. There is an unprotected left to get into the gas station, and he honked at me when I was about to turn because I took too long. When I asked him why he would honk at a customer, he told me "don't take it personally man." The purchasing process ran just fine, but the customer service experience I've had afterwards has been absolutely awful

I bought Toyota Certified Used Car from Auto Nation Irvine in Feb 21. Then I took my car to maintenance for a regular service in April 21. Service guy told me that, there are some service items that I need to pay around ~$1.000. Said just bought this car from here and you said everything was good. And he told me that, if you buy used car, you need to spend more money for that car and the total price will be the same as new one. I said, if my budget is enough to buy new car, I would do that but this is certified used car. He said, they don’t cover these service items and I have to pay this money sooner or later. Why didn't you check car properly before sold it!... because they wanted to sell it ASAP and make more money after they sold it. I was shocked and never buy any car from this dealership and never buy Toyota anymore.

I have been getting my cars services at this dealership for about 10 years. Although I have always been happy, this visit was disappointing. Usually, even on a busy day, I have someone come up to my car usually in 2 minutes or less, this time, with only one other car in service bay, it took about 10 minutes for someone to even say hello. The disappointing thing was when I returned to take my car home. I had had 2 prepackaged cookies in my backseat. When I got into my car I noticed cookie crumbs next to driver's seat. I thought really nothing of it, until when I got to first traffic light and noticed one of my cookies had been eaten. Totally no big deal, it was just a cookie, however trust is trust. I know it was just a cookie, just the principal. So, next time I show up, I will make sure I have no food in car. Must be some worker who wanted a free snack. BTW, left a message with AutoNation when I got home, and no reply yet. I know it was just a cookie, simply the principal of the matter.

A week ago ( Very Recent) I took my Toyota Camry 2016 to this Auto Nation Toyota, Irvine at 9201 Research DR. , Irvine. On 5/7 2021. One of my major concerns is the Navigation integrated in the car is NOT WORKING. I addressed this issue with my service advisor “Manny” and he said he’ll check it out. I addressed this Navigation issue with “Dan” a service manager like a year ago and he couldn’t do or say anything except “ I have seen this before.” This is been going on for sometime. He and his manager David Venegas, told me THAT NOTHING COULD BE DONE. I have to pay for another part $2000 + for Radio/ Navigation. The navigation of a TOYOTA car BROKE AFTER less than 4 years and I have to replace with another part. No one there knew what was the problem or why the Navigation broke in 3-4 years. All they said things happen. When I got the car after service, it wasn’t even cleaned or vacuumed. Extremely BAD Service. I do not recommend going to this trash location. I will escalate the problem to Toyota. They do not even deserve ONE STAR. H.G.

Jennifer, your welcome. We really appreciate your thoughtfulness in helping us with our lease as well as showing us the operations of the plethora of amenities. Although I consider myself as pretty tech savvy, this car is beyond anything we’ve ever owned by and order of magnitude. I’m going to study to owners manual for the next few days to get ready for our road trip this weekend. We’re looking forward to many years of enjoyment with this beautiful automobile. Also thank the financial guys that helped us too. We appreciated their honesty and help to fully understand the terms of the lease and the extra help with the cost. I’ve been driving for 44 years. My fit car was a 1973 Toyota Celica I bought at the Toyota dealership on Beach Blvd. in Westminster in 1979 for $3200.00 my next car was a 1984 Toyota Celica followed by a 1987 toyota tercel 4wd wagon. Then a 1989 Toyota Base model truck. In 1990 I got a divorce and gave my X-wife everything, completely amicable (we’ve stayed close friends) so for 2 years I rode a motorcycle. In 1991 I purchased a fully loaded Toyota SR5 truck from Toyota when they were in the dealership complex off of Lake Forest. It was in the Showroom just like the Corolla XSE we just leased. I know tmi, but I just wanted to let you know that I’ve been a Toyota owner for 80% of my driving history. But have owned a few other brands over the years as well. I guess what I’m saying is that of all my car purchases this one was by far the easiest on my nerves and the least stressful car purchase.

As always service is first rate.

From the very first phone call through the actual purchase of our car, there was total transparency and professionalism not usually associated with the purchase of a used car! Ask for Andy.

They do the work right the first time.

The team here is very easy to work with. More specifically, Dean was so patient throughout the process of helping me find the right vehicle for my family. He was honest throughout the process and willing to share as many details about vehicle options for me to make an informed decision.

Setting up my appointment time was very easy and flexible. They were busy, but took my car right away. The car was ready earlier than their estimated time and returned to me after a quick car wash.

Good job from the team. Less than an hour and everything was ready nice comfy waiting room

Terri Cole is a wonderful advisor and my main reason for always going to Toyota.

Sensor light: service indicated they could Not Figure out why it was on wanted more money to run a diagnostic. Why should I pay for something they should already know how to troubleshoot

Great service. I serviced my old Toyota here for 14 years and now my new CHR Toyota. Joe Schiller and his staff are superb.

Wonderful service at Toyota lirvine DAN. Purchased 2009 Toyota Venza new, it is only serviced at Toyota irvine. Always very nice service and always special kind good job. Consistent affordable quality service every time. Management is customer service first. DAN is wonderful, very happy with him.

excellent service to get my car fixed within promised time

This is my third Toyota, always have had great service

one of the best places to buy a vehicle! Minimal time spent negotiating. was in and out within 3 hrs.

They do a great job in Service Department! Only go there for all car service needs.

After getting the runaround from other dealerships when shopping for a Toyota Prius Prime in 2018, a salesperson from AutoNation contacted us saying, "we have the vehicle you are looking for at this price." It was a no-hassle purchase, so in 2020 when our lease ended on another vehicle, we purchased a Prius from AutoNation Irvine. Living 70 miles away, we have had our vehicles serviced at local dealerships and had problems. We had a recent issue with the 2018 Prius Prime and I decided it was worth the drive to remedy things where we purchased the vehicle, expecting it to be a problem almost 3 years after our purchase. I was prepared for a dispute that never happened. The service representative, Thomas K., quickly looked up the issue, found that it was pre-approved by Toyota and that they had the parts in stock. The excellent experience left me in a pleasant state of shock and the work was done in only two hours! They have earned my business for life. The drive is no inconvenience when you know you are getting top-notch service. Oh, what a feeling!

2 hours and 10 minutes yesterday for a 10k mile service (oil change, tire rotation and vehicle inspection). That was WITH an appointment. I highly recommend NOT going to Irvine Toyota if you are going to wait for your vehicle. I was told “definitely less than an hour” when I check in. 1 star.

I arrived at 9:05am Wednesday, a little early for my 10k mile service appointment but sat waiting for over 10 minutes anyways till someone acknowledged I was even there (the service area wasn?t that busy and at least 5 advisors were right there and watched me pull up). When I made the appointment, I was assigned Kyle Maxwell as a service advisor who I was first told ?wasn?t working that day?. Once finally checked in around 9:20am I was told the service was going to be ?very quick? and should be less than an hour. At 10:50am (1 hour and 30 minutes later), I asked one of the guys what the status was on my vehicle and he asked who my service advisor was, so I said I was scheduled with Kyle Maxwell. This person let me know that Kyle hasn?t worked here for several months. Funny as I booked the appointment just the day before. After another 10 minutes of fumbling around and asking the techs, the advisor who checked me in told me it would be a few more minutes. Its now after 11am and I?m running late for several business appointments of my own I have to race to in the IE. Finally my 4Runner comes out around 11:20am and they tell me they ?rotated my tires, topped the fluids, changed the oil and did an inspection?. It?s got under 10k miles fellas, there couldn?t be too much to really inspect. Anyways, over 2 hours for an oil change and tire rotation yesterday. I will never be back for any services here. Capistrano Toyota is way out of my way but they did my 5k service in under 20 minutes. Granted they aren?t as big or busy, but they also didn?t waste my time. What good is an appointment if nobody is going to make anyone a priority? I could have done the same work myself in under 20 minutes, but being a brand new vehicle still under service care, I shouldn?t have to. Irvine Toyota (both sales and service) has been going downhill for a long time. I didn?t buy my 4Runner there because of a whole other customer service issue. Again, I don?t think I?ll ever go back to Irvine for buying or service. What a waste of time.

Dealership features haggle free pricing to allow pressure-free buying experience. While prices may be higher than advertised prices from dealers, what AutoNation offer in return is more honest pricing ? no hidden fees, surcharges, or non-advertised mark ups, etc. compared to other dealers. At the same time AutoNation attempts to offer "better customer service". That said, it is strange that the dealership demanded to run credit for cash buy. I disagreed and stood firm ? almost walked out without making the purchase until the finance manager relented. Overall a pleasant buying experience. Still wish it could have gone a bit faster than it did. Total time for the entire process is about 3 hours from initial examination, test drive, trade in evaluation, negotiation, document signing to delivery.

Great Service! Vehicle was ready early and appointment was easy to book last minute.

We've been working with Teri for decades. She continues to provide quality consultative advice on our two vehicles, with a friendly, professional demeanor. She's to be commended for her straightforward, no-nonsense approach to serving our needs for keeping our vehicles serviced and on the road!

If you want a no pressure car buying experience this is the place to buy your Toyota. This is something that caught me off guard on my first visit. but after some discussion on what I thought A fair price would be, deal done. They explained that the approach they take is help the customer with there purchase no hard sales approach.

The service team were friendly and informative. My car was serviced quickly and everything was explained to me.

I think their lives work done on my car that may not have been needed. I was told that I was getting a discount but when I arrived home and went over my paperwork I found that I didn’t even get 10%. I called manual and he told me a head to present to discount card at the time that he did the paperwork. I told him the card was in my car but they drove the car away before the paperwork was done and I just assumed that I would get to 25% discount. Of course, Manny did not ask if I had a discount card either. This isn’t the way I would do business and I am dissatisfied. It seems like the operation is a bit shady.

Quick and easy Great experience great customer service

Alex was An amazing salesman so patient and understanding . If you wanna buy a Toyota please come to Irvine Toyota and ask for Alex you won?t regret it

John was very professional and cola in everything to me. When he called he left it up to me if I wanted the extra stuff done at this time. My sister called him to make an appointment for Monday.

John was very prefessional and now m sister is going to go see him on Monday.

John was very precessional and explain everything to me. I appreciate all his help when I got there. I liked him so much I recommend him to my sister and she is bringing her RAV 4 in on Monday.

They treat you like family. Terry did a great job keeping me informed of the progress of the service and they had the car ready when they said it would be. Not like that other Toyota dealership in Tustin.

I brought my car in for regular service to have 2 specific things looked at and fixed, being as I’m driving 8 hours north. Well upon picking my car up they stated that I had a couple bolts missing on my guard, which would not be the reason my car is creaking. Anyways I drive it away from service and realize the noise actually both noises are still there! I called Kyle who helped me and I never got a return phone call. Not to mention that was the only day I was able to have anything done for the next month. I’m just done going places and dropping my car and paying $1100 for service for the couple things I asked to be fixed, not fixed. Looks like the 3rd dealership I will not be returning too.

This was the best, hassle-free purchase of a vehicle we have had in many years of buying cars. We asked for an on-line, out-the-door quote for a new Hybrid RAV4 that was en-route to the dealership. We immediately received a very fair price quote that was below MSRP and that we felt was a win-win for both us and the dealership. We were kept informed of the in-transit status and given an appointment to view the vehicle when it arrived. The internet sales manager, Leon Li met us at the door and showed us the car. There was no attempt to up-sell us or pressure us to add items we did not want. The finance process went smoothly and quickly, and although we were offered a number of warranty and other services, there was no pressure to buy once we declined. We can highly recommend this dealership if you want a pressure-free, honest, and fair purchase experience. This is how car-buying should be!!!

I bought my car at AutoNation Toyota Irvine, and with it I paid for 5 service/maintenance visits. Just used up the last one. While at the first three occasions it was only an hour to wait for an oil change and whatever inspection was performed - and was happy with that time frame - the last two, the 4th and 5th visit lasted three hours. That is slow service. Especially, since I wasn't a walk-in, I had an appointment. Observing what was taking place in the waiting area, parts department, and service department, I suspect Toyota Irvine is grossly understaffed. Please, don't sell goods that you can not deliver!

Buying a car can be a daunting task, I was pleased that my sales person, Don Robertson, was the one I was able to deal with. He knew the vehicle that I wanted to purchase inside and out, kept me updated throughout the entire process, made sure that everything was done as promised, and got the vehicle ready to go sooner than anticipated.

Buying a car can be a daunting task, I was pleased that my sales person, Don Robertson, was the one I was able to deal with. He knew the vehicle that I wanted to purchase inside and out, kept me updated throughout the entire process, made sure that everything was done as promised, and got the vehicle ready to go sooner than anticipated.

It was great service. Quick and transparent.

Terrible customer service, My truck is brand new and only had 4K miles on it and had a leak coming from the motor, truck is under warranty and they said I would have to pay out of pocket to get the leak fixed, not on my watch. Truck was there for 4 days getting fixed, they never offered a rental, I had to demand that......they never called each day to let me know what was going on with my truck I had to call them everyday, they are arrogant little pricks that have no clue how to do their job, I had to tell them how to do their job the entire time....and my truck came back with scratches all over it after I just had the paint glazed professionally.....I live a block from this place and have been a loyal Toyota owner for 25 years...I’ll never step foot in this place again. I’ll drive 30 mins a way to get my truck serviced.....never again auto nation, you guys suck

Gene went above and beyond in helping me get in my brand new Camry and answered all of my questions.

Prompt, courteous, and very friendly service and they explain everything in detail of what they need to do to your car or what kind of service it needs. I’ve been using them since 2012 when I purchased my brand new sienna van. My last check up was perfect! thank you

The Toyota service center has always provided excellent service.

Originally I wanted to buy a Toyota car, but I replaced a used car according to my budget. The service when I bought the car was okay. At that time, it was already dark when the car was delivered. I only saw that the car was probably cleaned! The next day, I found that some areas in the car were not cleaned. I tried to wipe it but it didn't work. So I made an appointment with the sales staff and hoped to help deal with it. The sales promised quickly! The appointment time went, but the salesman said he was not there, and he was delayed, saying he was very busy! Let me go another day! I feel that their handling of things is too dishonest and not sincere

The overall experience was great. Salesperson Jennifer was very professional and pleasant to work with. Her performance was very meaningful.

Service was satisfactory. My only complaint was that the estimated time for servicing my vehicle was one and a half hours, but the total time turned out to be almost three hours. I missed lunch.

He's very friendly and he's willingly allowed us to ask questions, he gave us a good costumer service,,,

I saw The administration Guys were polite and active .

Had pre approval from bank have dealer my letter they said the bank denied me I was upset the following day I called the bank and asked why they said the dealer put in for 450000 dollar loan. I got off early that day went to the dealer and told them to put I. Right numbers they did and I drove off with the 4 runner. They did not apologize for keep sending my credit to other banks or anything would not discount anything not even a hat. Sales manager was rude. Left a message for general manager with no call back

Service advisor was kind and efficient

I have a 2019 Toyota Camry XLE with a 5 year maintenance agreement. I just took it in for the twelve month/10,000 mile service at Toyota Nation in Irvine, CA. I had an appointment, and they were very organized. The car needed only the covered maintenance. When done they always wash the car. I waited at the dealership while the service was performed. They gave me an hour and a half time estimate, but it was longer by 45 minutes due to a shortage of technicians that day. Over all it was still a good experience.

More than happy with my purchase. Everyone was so kind and genuine.

me and my husband purchased a rav4 XLE ,sales professional named Alex Asfour is very friendly and helpful, he helped us to deal with everything, coz I really want that car really badly,he did his best to help us, now we got the car ,and also Adiel Mena who did all the processing all the paperwork, good job guys ,you guys awesome makes your customers comfortable,,🙏🙏

Toyota Irvine, AutoNation has very polite and friendly staff, especially Service Write up person "JOEL" Joel is super polite and friendly and takes great care of my 2018 Camry, notifying me when it is time to come in for Service and Recall repairs, etc. I hope they keep hiring more Great staff like Joel. I only get my Toyota serviced at Toyota Irvine, AutoNation, including Tires, battery, oil changes, etc.

I have been to this place for ages. They always did great services, especially I called always for Manny Moreno, the advisor. He handled things pro and fast yet friendly. I really appreciate for all things he helped to solve problems of my car. This is the place really if you love your cars.

Joe in the service department was very helpful, and I have never had any issues at their facility. I have been taking my vehicles in for service at that location since 2005.

I have received excellent service from Sean in the showroom & Dan in service when I’ve needed to bring my Camry into AutoNation. I highly recommend this dealership.

Service consultations are transparent and helpful in maintaining our wonderful cars in top running condition

They were able to repair the issue which involved the rear wheel bearings that were going bad and they were able to diagnose it and repair it under warranty. The car (Yaris IA) is now very quiet when driving. Thank you.

Nice salesman, they give me the car that I want

Wonderful service bay staff. Have bought 3 Toyotas from the same dealership, and have had them serviced at the dealership?s service bay for many years. Their customer service can?t be beat. I drive past 5 Toyota dealerships with service bays to go to them.

Very good service, recommend to see John or Max sales services

The service advisors and techs at AutoNation Toyota of Irvine are very professional. Time and time again I return to this dealership because their staff care about customers and have very good follow through when working on your vehicle. I highly recommend taking your vehicle to this location and trying them out!

Great experience with Chris. He helped me save money and communicated everything well.

Marco Garcia is the best Tec I've ever come in contact with through all my services. His wealth of knowledge and care for his job is unmatched. If you get the chance to request Marcos team to do your work, you will not regret it and be in great hands!

Friendly service, and they always do a great job

Eric T, Moe, and Jae were all great in helping me find a car that was a good fit. Great customer service, totally recommend.

Stop sucking would be a good start

Thanks from Mohammad (Mac) he helped me a lot and they are so friendly.

Very Satisfactory ! Service Advisor - Mike Moreno attended to my needs and queries regarding my vehicle repair.

Worst customer service ever. We just purchased a 2021 Toyota Camry from Autonation Toyota and had a horrible experience with our sales rep Donald and their GM Mark. Because of our bad experience with our sales rep Donald we left a negative review on social media and the next day we got a threaten phone call from Mark their GM demanding us to remove our review or else. He also said to be careful with posting negative reviews for my employees because I back them or something in that regards. Extremely unprofessional and rude and based on their other negative reviews Mark is known to bully he’s customers. He definitely picked the wrong customer to bully this time and I will make sure to notify the media so others don’t make the same mistake has we did by doing business with them. As a General manager Mark should act professional to set a example to he’s employees. But it’s very clear that he doesn’t value he’s customers. To make matters worse they sold us a defective vehicle with scratches on it which is considered a dealership Frude because Mark refused to fix it. So save your time and money shop else where for a vehicle because Mark and he’s employees are unprofessional.

Salesman named George made are experience here the best I have ever had! Georg made it quick and easy. He worked on hard on getting us the best deal we could of possibly gotten. By the time we arrived to pick up the truck he had everything prepared and ready to go! No BS, in and out!! Thank you for the great Experience !!

It was the best car baying experience!!! I was very pleased with the courtesies and professionalism of Donald Robertson, Imtiaz Khan, and Justin thank you so much. Highly recommend Toyota of Irvine.

Great team Mark GM Shawn finished paperwork Andrew helped with test drive getting insurance and even gave me a key chain..Jae did the finances and was so funny this team knows what they ccx are doing I felt secure in the buying process and now a proud owner of my BMW

Outstanding dealership. They are knowledgeable on their products and services they offer.

Excellent experience, nice staffs, quarantined waiting room, marvelous coffees, good reputations, responsive warranty....

This review is for our sales rep Donald. Originally we left Donald a five star review and also made a big mistake by giving him all 10 on the dealers survey which I will see if I can change it because Donald made it clear to us that he was just being nice and fake at first so he can get he’s commission and a great survey from us. Because as soon is he got he’s commission and a great survey and good review from us he’s whole attitude changed from good to rude like a typical car sales person. Before we met with Donald we made it clear to him on which kinds of cars we were interested in and he assured us that he would have those cars ready on the day of our appointment. However when we arrived at the dealership he obviously didn’t do he’s homework because he was clueless and informed us that he doesn’t have the vehicle that we want however he can get them from another dealership but it would take time and it would cost us more money. He also stated that if we pick a vehicle from their dealership he can give us a discount. So he basically wasted our time and since we were in need of a vehicle we basically purchased what they had available. To make matters worse he was in a rush and didn’t even bother to explain some of the features on our vehicle and asked me to call him when I have time so he can have one of their tech guys show me. Couple of weeks later I called the dealership to see if Donald was working they told me that he was working but he’s in the restroom. So I texted him to see if he’s available to have their tech guy help me. He replies back and says that he’s not working until Thursday. What a F??? Lol. I informed him that I was told that he was working so then he changes he’s story and says that he was working in the morning. So I called the dealership to speak with their manager and again they tell me that Donald is in if I want to speak with him and when I got him on the phone he was extremely rude about it. I consider this unprofessional and dishonest and I do not recommend Donald at all because no one wants to buy a vehicle from a dishonest person.

Chris Cortez looks out for us and is so accommodating and patient.

Good car buying experience and will recommend to anyone who wants to buy a Toyota.

Tom is always so helpful really appreciate the customer service at AutoNation.

Overall I had a great experience. When I got there Faten already had my car ready to go and ready for a test drive. She was absolutely amazing. She was so patient and went above and beyond to find me the car I wanted at the price I wanted. I came in with a check from my bank and they still wanted to run my credit a few times after I told them I wasn?t interested in financing thru them which I didn?t appreciate. That was my only complaint. The finance guy we had was Jay. He had us in and out of there quick which was great because I hate spending hours at dealerships. Again, overall great experience.

They usually was the outside of the car?but they failed to do so this time.

Kyle was great; he listened to me and provided excellent service!!!

Service associate Joe is very nice and always takes good car of us and our car. Thanks Joe.

Worked with Stewart Rodell on leasing a new Avalon. It was good to work with an experienced salesman as he walked us through a few new items on the car that I didn't notice when I reviewed in online. The sales process took a little longer than usual, but I think that was more to do with new COVID restrictions than anything. I would and will recommend Stewart and AutoNation to my friends and family as the process was fair and clear for my wife and me.

Ozzie was an excellent salesperson. Very helpful and knowledgeable. The first finance associate was helpful, but due to a mistake that he made on the paperwork, my wife and I had to go back in and resign all of the documents. We met with a different finance associate, and this guy was only concerned about how he never makes mistakes, and then he did, and then refused to fix the problem. We final paid our bank $40.00 to fix the mistake he made on the title. A great experience turned sour due to one finance associate's arrogance. Again, Ozzie was GREAT.

Best car buying experience in over 62 years of buying cars.

I had an appointment to reprogram my new key and remote. It was done in an hour and a half. Everything went fine.

Excellent customer service No pressure sales tactics Friendly, knowledgeable staff Thank you AutoNation Toyota Irvine!! Love the RAV4 I just purchased!!

Good service and employees. Facilities are first class.

Took my car in for a service and they tried to charge me for a service I did not approve. Service writer, Chris, was very rude and thought he could take advantage of me because I am a female and I look young. When I confronted him, he blamed me for his mistake!!! He didn?t think I?d know better. Terrible terrible terrible. Never EVER going back here again for any reason what so ever. I recommend you don?t either. I never write reviews, but this upset me so much. I can?t believe people like Chris can sleep at night, scamming people left and right during the day.

I went with my daughter to look for a vehicle for her use commuting to college. Although I had a particular vehicle in mind our sales representative pointed out other similar vehicles. We did not feel pressured, but welcomed to spend time with any vehicle we found interesting. After I identified one of particular interest and he shared the high points of value we sat down and worked out a deal. The dealership uses a 'no haggle' used car purchase policy so it was simple. Settling on a reasonable value for our trade in was not unpleasant. As a long-time service customer I enjoy doing business with Auto Nation.

Everyone is always friendly and knowledgeable. Buying my car was easy and straight forward. I came in with pre-approval from my bank for a car loan, and the sales guy actually negotiated me a better loan with a different bank. Since then, I've found the repairs and maintenance staff solid. I rarely make appointments, I just drive up... and they've always found a way to fit me in and get it done same day (okay, almost always). When I can't afford everything at once, they have been great at helping figure out a timeline and prioritize based on immediate needs and safety. I've really been impressed overall.

Over the last 15 years we have had three Toyotas we own serviced at AutoNation Irvine Toyota. One of these was purchased from this dealership and the others were not. What is significant about this long relationship is that we have a Toyota dealership about 1.5 miles from our home, and we go the 10 miles to AutoNation, because of the quality of the people, and service we have received. We will not take our Toyotas to any other dealer for service.

Easy to make appointment online. Didn?t have to wait when I got to dealership. Work was completed when I was told it would be.

Chris Cortez at Toyota Irvine is THE best service rep I have ever met in my over 50 years of driving. He truly cares about each and every customer, talking honestly about the cars condition and giving the fairest price possible for service. Regina H

The car buying experience at AutoNation Toyota with Alex Asfour was one of the best. This is the second vehicle I have purchased from AutoNation Toyota. Alex made it a great experience by being efficient, organized and attentive, making sure I was informed and satisfied. Not only am I extremely satisfied with my purchase, I’m making Alex my go to salesperson for my future purchases.

The salesman was the highlife of my experience. He should train others on his style, it works. His name was Eric.

response fast and very good services 👍

such a sad experience at this place. lack of ethical standards. made an appointment for a cash deal, after 2 hours waiting, finally someone have the decency to come to tell me I have to wait one more hour. why do we make an appointment if we will be helped 3 hours later. Reason: we are busy. I guess my business its not important to you. I'll take it somewhere else. Do not make appointments when you aren't capable. Shame.

The salesman was very helpful during selecting which car is best suite me. The service was great, informative, and courteous. The facility was nice and clean.

GOOD SERVICE APPRECIATED RIDE TO HOME. EVERYONE WAS HELPFUL AND FRIENDLY.

Great buying experience! We got exactly what I wanted.

Smooth transaction insofar as buying a new car is concerned. Very friendly staff

In a hurry! I purchased a Sequoia on 12/24 and the salesman was in a big hurry to get me out of the dealership. He did not even walk me thru how to use the features of the vehicle - I learned by reading the manual while sitting in my driveway. The financeperson was also in a hurry and did not explain the packages he was trying to sell me - it appeared that he had another buyer waiting on him so, he wanted to push me out the door quickly as well. They claimed to have washed the vehicle but it had water spots all over and the windows were all smeared so not much care was taken on the wash. I realize that selling vehicles is an everyday routine task for the people at this dealer but purchasing an expensive vehicle is a rarity in my life so, I expected to be treated with more care and receive better service.

I brought my Scion FRS in for a factory recall. They ruined my car. There had been many instances of there being problems when this work is done at other dealers. I sat the service manager down and discussed my concerns and he ASSURED me that they were aware of the issues and this would not happen. Shortly after the work was done, the engine blew. They wouldn’t return my emails. I had another shop replace the engine and the issue was with poor workmanship from Irvine Toyota from the exact scenario I had the conversation about with their service manager. Needless to say this was an extremely expensive situation.

I strongly recommend AutoNation Toyota Irvine. Had a 50,000 mile service done on my Sienna and the whole experience was fantastic. I was contacted by the service department to get it scheduled. I was able to get in right away. Once arriving there, Elaine was extremely helpful getting me taken care of. She looked up my vehicle, and instantly knew exactly what needed to be done. I even had some work needed that was covered under the warrantly, and Elaine handled it effortlessly. She got me in and out, and kept me updated the whole time. I value the great service and professionalism! Thank you.

Took a while but agreed exactly to what I was looking for. Great Dealership !

I needed to replace a car in the family and ventured out to drive various vehicles with the expectation to purchase and/or decide the car best meeting my needs. While other dealerships/makes/models did not address my needs; I stopped into Toyota (AutoNation Irvine Toyota) to test drive a Rav4. After not blowing me away with its overall performance, etc., Ed Mahdavi (my sale's person) had me look at the new Venza. With this model; I was truly excited. Later that day, my wife and I both drove the car, and made the decision to purchase one. Unfortunately, the Venza make/model/color etc. was not located at this dealership and that's when "going above and beyond" kicked in. Ed, his sales manager Andrew found and obtain the car model we wanted. Ed drove to another dealership to pick it up and we concluded the transaction within hours. Additionally, Mark (finance manager) professionally walked us through the purchase process and concluded the acquisition. This Dealership is GREAT!!

I have asked several times for the estimate for maintenance service over the phone and at the site as I have another appointment after the service 2 hrs after the estimated time. Showed up ontime at 9AM appointment, told by them service would be 90 min, and able to get out by 11pm. But the car was never ready till around 1pm. And I missed business appointments and hurt my professional image. Service manager is either dishonest or incapable to estimate time. Could be both? Never trust them. Service appointment callers do not care if the service is really needed or not, just wanted to get some sales before the end of year (manufacture service schedule does not require maintenance till several month later). I though I would help local business by bringing car to maintenance earlier than needed, but I need to be suspicious of them in the future.

The service dept associate did not do a good job , trying to sell services that are not needed and attended late to me .

I travelled to Irvine for this car because it was the one I wanted, color I wanted with a great mileage. I sent a message to the dealership to see if the car was still available. Tom called first and we talked, he answered my questions, texted me in between emailing me things. Made sure I had everything I needed before going to Irvine to get the car. Tom made the process very easy, was waiting for me when I got there with everything done, walked me through the process and answered any questions I had. Tom is the reason I have my car!

Drove in to service bay area, had to wait 15-20 mins for a service rep to come over and start the service process while cars just arriving were served faster even without appointments. Disappointing.

AutoNation Irvine has great service, quality work and nice , caring, courteous employees!

Thank you Terry for your excellent professional customer service!! I always enjoy coming to you for any suggestions and assistance!

Dan, the manager and Joel, the technician were both great and very nice. Did a great job on my car!

I brought my vehicle for the standard 5,000 miles service. The advisor, Chris C. , was able to accommodate my request even though I didn't have an appointment and the service center was about to close within two hours or so. Upon conclusion of the service, he advised that there was a warranty job that needed approval from HQ. He promised to call the next day with an answer...and he did. I took the vehicle back and it was repaired on the same day. I'd like to take Chris for providing a very positive experience. Thank you!!!

I bought my car from here. Doesn't seem like they care about their customers at all. The sales and service departments are only out to make a buck. When i bought my car, I found it online. Called ahead twice to confirm that it was on the lot and when I showed up. The car was "magically" not on the lot. and the salesman proceeded to try and sell me other cars that I specifically didn't want. Also have a VCP through auto-nation and it covers some oil changes. Each time I go in for an oil change, they try to upsell me on stuff I don't need and It takes any where from an hour and a half to two hours. I routinely write reviews and have no heard back from anyone. Don't get me wrong, I love my prius. But I wont be shopping at Autonation toyota next time.

When we started shopping for the Highlander, the general manager name Mark Mehta will email me everyday a few times try to earn my business. We do not want to stay in the dealer for a long time due to COVID so I asked for the information sheet. We took a short test drive(5 mins) and purchased the car on Dec 4 without bargain because we trust the info he sent me. After we got home, we found out there was not Rear-Front Parking Assist function which was indicated on his info sheet. I call and emailed the manager on Dec 8 to find out what is going on. The manager then disappears and never respond to me, not even apologize. Yes, the function is important but not essential. What important is his attitude. All they care is earn the commission not your satisfaction. If you shop for Toyota, go some place else. I have filed the case with Toyota Customer relation and wait to see what they said.

my regular service advisor for 12 years,joe schulte,is the primary reason i keep returning to auto nation.he is always professional,and tells me what to done.i never get sudden costly surprises.compared to the former irvine toyota,auto nation is the REAL impersonal dealership.not due to its local employees,who try to to give quality service in spite of corporate always just watching the bottom line.

I had my car serviced yesterday and all went well. Terri my service advisor was helpful and courteous. I would recommend to all my friends and family Auto Nation Toyota.

Called to schedule an appointment and made one for 9:30AM although I would have preferred earlier. Arrived at 9:30 and there was a giant line of cars. Had to wait to get checked in then sit in a crowded waiting room. Was told the service should take an hour and a half and it took two and half hours. Once your free service is done with the dealership do not come here! It is so much better to get your service done by reliable people that respect your time and it's cheaper at most places.

I just bought a new Toyota RAV4 Hybrid XLE at AutoNation in Irvine. Our sales rep, Jonathan, was fantastic. He communicated promptly throughout the process online, and Jae, in the finance department processed the paperwork quickly. Jonathan was very thorough explaining the features of the car, and we arrived at a fair price without unnecessary negotiations. The whole process was smooth and enjoyable.

The service was fine, nothing special. I had asked the representative helping me for the most basic service. I didn’t want any unnecessary service. In the past, they would accommodate my request but this time he recommended a package indicating that it was what my car needed. I agreed, but I found out later that none of the other services were necessary. I felt as if I was duped into purchasing a package. I don’t plan to go back to this location.

Took vehicle in for service at a dealership in West Covina CA, and was informed that there were a number of things that needed fixing/repairing at the 100K mark. The prices quoted looked a bit inflated, so I took my vehicle to AutoNation Irvine. They took care of everything that needed service for $400 less than what the other place quoted.

Tom is very nice and helpful! Great service, clean and safe facility.

The employees are always welcoming and very honest and helpful. The service is always performed to their estimation if not sooner. Very happy with their service.

Purchased a nee Prius Prime in June, the buying experience was great, brought in this week for its 5,000 service and was told it would take an hour. Upon dropping off I waited 30 mins before I was assisted, when I told them if two issues I’ve noticed the rear view mirror was loose and the computer kept re booting while driving I was informed they needed more time 4-5 hours. There is no loaner car service which I’ve had from Volkswagen, Mercedes and Audi ( this is my first Toyota) I was offered a ride home to wait but the shuttle ended at 3:00. I explained I needed to be picked up at 4-5:00 end they first told me sorry, then said they would arrange for a pick up. I called four hours later we no one had been in contact and left a voice mail. 30 min later I got a call my car was ready but it would be and hour and a half until someone could get me. I ended up having to Uber back to collect my car car. I was never spoken to about the issues I had to read the receipt. Coming from automakers that offer loaners and great communication to this was disappointing.

I’ve purchased over 20 vehicles from dealerships in my lifetime. I have never received worse service than at AutoNation Toyota Irvine. In April 2020 I purchased their most expensive vehicle, a 2020 Land Cruiser heritage edition and you would have thought I was buying a used car with the way I was treated and ignored. I liked the Land Cruiser, but was hesitant about buying it because it did not have Apple CarPlay. I was promised that it could be added. The sales professional also had me speak with his service person, who promised it could be added. Over the next six months, I followed up numerous times, with sometimes no response for weeks! Kyle in the service department provided the worst customer service I have ever had in my entire life. After trying to resolve this, numerous times, the only thing they could offer is to refund my money. I would have purchased the Lexus equivalent of the vehicle, had they been upfront and honest with me. It’s not the fact that they couldn’t get Apple CarPlay, it’s that I had to follow up over 30 times. After 6 months of getting blown off The sales person told me I would have a refund check within a few days. Six weeks went by, and you guessed it: no check, I had to call the sales manager who then had a check issued immediately. This dealership totally dropped the ball and I would highly highly highly recommend not using them. I certainly would never service my vehicle with them because they do not do what they say and make promises they can’t keep. I cannot stress enough, that I would strongly urge anyone contemplating buying a Toyota to do it through another dealership. AutoNation is a total letdown and a total disappointment. Horrible service, and unethical sales practices and employees who don’t care about their customers. It was so bad, I don’t even think I would ever buy another Toyota product.

Great service always! Manny got me in and out in one hour! Miss the car wash and donuts 😕

Purchased new 2020 4Runner in February, and with less than 5,000 miles on the vehicle, battery already dead. Only reason I purchased new was so I wouldn’t need to be considered about car being reliable. If I had know, I would have kept older 4Runner & made necessary repairs to keep for another 10 years. Now thinking I might need to consider another make in a few years

John's service was excellent. He did exactly what he said he was going to do . And went beyond by checking our warranty. Great customer service in my book. Thank you all

I went to Toyota to return my 2018 CHR lease, and the dealer ended up buying the car from me. So I didn?t pay for any damages or services on the car. Yeyyy!!! Thank you Toyota

Thanks for all your help. I feel secure when driving now. I still enjoy my old toyota. Rita

The customer service needs to improve. Mike the one that attends me looks like not in a mood on doing his job. Not like how the other attendant treat the other customer. I don’t know if he is having a bad day. I also requested for a wash which is routine after a service is done but they didn’t wash my van. It is also late. I was given a time frame of 1 hour and 30 mins but it was 2 hours. He didn’t discuss what did they do or even if you have any issue in my car after the service.

I highly recommended Auto National to everyone! I love this place very nice every time I got my car service here.

Very professional Chris was very helpful and explained what needed to be done.

We purchased a very high end vehicle from this dealership and it has been nothing but a complete nightmare since we drove off the lot. Their customer service is absolutely the worst we have ever experienced and that’s saying a lot! We were sold an after market component that was supposed to come in about 4 weeks after we bought the vehicle. 6 months and DOZENS of unreturned phone calls and text messages later we never received the component. After speaking to one of many managers they finally offered to refund our money. This was promised to occur within 2 weeks. It took 8 weeks and several more phone calls to finally get our check. This place and it’s employees could care less about their customers. I don’t leave negative reviews in general but I am leaving this one in hopes that I can save some nice people from an extremely frustrating experience.

The service has deteriorated here. Maybe because of the virus lockdown? Waited forever to be checked in, in the eating room, no call back from my service manager as far as status - I had to call back, and stood around for 5 minutes to get my car pulled out. No one there to help. Coffee machine plugged and no small bottle of water available. I saw water bottles stacked in the service supervisors office.

Outstanding experience, special thanks to sales representative Faten.

My trusted service provider for ten years! Never a problem and always excellent performance at all levels!

Great experience overall. Bought and sold a car with AutoNation Irvine. Was a pleasant experience with no hassle whatsoever.

I can't say enough about Jae and Alex. They both made the buying process seamless and painless. These two made what is normally stressful and complicated feel like we were VIP's.

Awesome car buying experience excellent service by sales representative Jennifer

made purchasing very easy & fast

Great experience with every aspect of the visit. Will always bring my Toyota here.

The service writer Joe was very good and very helpful. He was very nice and explain everything. I will send other people to ask for Joe when they need to get work done on their cars.

Great service, very professional and very friendly. Strongly recommended 👍👍👍👍👍 Happy customer here

Work was completed as specified in a timely manner. Alan M., the service advisor is very knowledgeable and he kept me apprised of status of the service and let me know when the vehicle was ready for pick up.

Great service experience. Job done properly the first time.

The service team makes a great effort to acknowledge their waiting customers quickly. Joe checked me in for my appointment and Manny, my advisor, continued with the paperwork. Manny took excellent care of me and assured I received my car back at the time promised. I would highly recommend AutoNation Toyota Irvine.

On October 7th, I took my old Corolla for an overdue maintenance service. I had made an appointment with Tom Kolb ahead of time, and he greeted me shortly after I drove in. He is always pleasant and listens to what I have to say about my car. He is the best customer consultant among all the consultants I have dealt with in New Mexico and here. All was well with my car, although it is old, and I also appreciate the work your mechanics do taking care of it.

They were very nice and told me how long it would be and showed me about m tires that would have to be replaced next yr.

The Dealership offers the worst customer service in Orange County. They are only interested in making money by suggesting additional services. Had to wait for over three hours for a ride back to the dealership to pick up my car. Had to wait for almost 30 mins just to make my payment. The customer service STINKS!

I recently put in an inquiry to finance a vehicle. I knew going in that it may not happen, but I felt hopeful. First I was emailed by Sean who saw what I wanted and the issues I may have and immediately suggested a completely different vehicle. Then AJ (a manager) emailed me and said he'd help me and that I shouldn't count out my options just yet. So I said ok...he went over the numbers and everything and was completely honest with me. So I then decided maybe I take a different route and find a used vehicle that would meet my needs and be in a better budget. I agreed to have him send off to lenders and find out what he could for me. I have alerts set so I know if someone is accessing my credit (had some issues which is partly why I knew this would be a long shot, but still figured I'd try). I followed up with him end of day since I hadn't heard anything back yet. I got an email from Mike saying they were still checking and they'd get back to me. I accepted the answer. Then I got more notifications that my credit was being checked yet again but by the same exact lenders that had already checked my credit. I again followed up and I got an email from Sean saying his managers are still working on this. Then I got an email from Lee. This all started on Wednesday evening and by Sunday afternoon I hadn't gotten an answer back. So I contacted them all again since I have no idea who is actually handling this at this point. It is now 7:30ish on Sunday evening and I was finally told they can't help me. I didn't get any reason for why my credit was checked multiple times by the same lenders (my guess is one manager sent it off to be checked then without communicating with each other another did the same thing). I get it. I won't make them money today, I won't get a car off their lot and I get that I am high risk, but none of that means I should have been treated the way I was. One day I won't be the high risk, I will be able to get exactly what I want when I go to purchase a vehicle. I am in a great place financially, it just doesn't show on paper yet. I help my community in anyway I can. I guess I expected more from a company that has been helping their community and it's surrounding area for decades. Do yourself a favor and look else where for your next vehicle. Also, I tried to go online and find the dealership manager to speak to and the staff page is conveniently blank. Why have it if you're not going to use it? Unless you've had people complain before and don't want to deal with it now.

If you are buying Toyota vehicles, there is other better place to go to get the best deal in town - Autonation Toyota Irvine. There is no hassle, no pressure and the coffee there is good. Look for Mike Nabi and Ozzie, honest persons that works in a car dealership. Trust me, whether you buy a car or not, I’m 100 per cent sure that you will have a big smile and not be disappointed after your visit Autonation Toyota Irvine.

Excellent service dept. Very professional and courteous.

Process was quick and my car, imo, was valued fairly.

Great service - on time as promised

Efficient service without excess pressure to do marginally required maintenance.

I went to get a fuel pump replaced because their was a recall on mine. They gave me a defective one and it almost cost me my Labor Day trip. When they replaced the fuel pump again the car was still not working properly and all I got is give it a couple of days to adjust. I also was given my vehicle back with over a quarter tank missing.

Yes. I sold my car to them. The process was relatively quick and easy. The final offer was a bit lower than estimated-still good.

Got a great deal and recommend this place

Best service ever! I tried other Toyota service centers but Auto Nation was the best. Terri (Service Dept) was above and beyond all other service personnel. Very happy.

Friendly people and they doing well I'm very happy

I’ve taken my car to AutoNation Toyota Irvine for several years and recommend them highly. My service agent Joel is helping me to keep my 14-year old/90,000-ish odometer miles Corolla in safe, running condition. I never feel I’m being recommended unneeded services--he explains everything and is watchful of the costs. I usually wait at their facility while my car is being serviced. With the virus, though, and being in the high-risk group because of my age, I was nervous to wait for my car not socially-distanced from other people. Instead, Joel picked up my car at my home, serviced it, and returned it to me washed, with the interior virus-disinfected at no extra charge. AutoNation Toyota Irvine is A+!

Excellent service love my service guy Kyle.

Everything was great about my service experience. Joe was friendly and helpful, pointing out things I might not have been aware of. The one thing I recommend is that the same level of service be provided to us when picking up our cars. Joe was busy and the other guys on the floor - looking like they were doing nothing - did not want to alert whoever that I was waiting for my car. That left a damper on the experience.

The agent Reza is an excellent person and a great help, the service is excellent and I am so happy being a customer member of Toyota at AutoNation. Keep up with this great service to your customers.

I had an appointment for an oil change @10:40, my truck got finished just under 5 hours after we checked in. Never in my life have I had an oil change take that long. I had 2 infants and a toddler with me so it made for an extremely long day. No one came and updated us on the fact that they didn’t have the filter and had to have it brought in. I went to check on the status and they told me 20 minutes. Then I checked again an hour later and they told me they didn’t have the oil for my vehicle and were waiting for it to be delivered. What I don’t understand is why didn’t they have the oil delivered the same time they had the filter delivered? I was extremely disappointed with the service we received.

Love everything about Toyota of Irvine from top to bottom, A-Z.

Reza my adviser helped me a lot, He explained to me all of my car issues, with respect and kindness. Thank you Reza Tafazoli

Me gusta venir por q te atiende de maravilla

Very fast service and truck was returned washed and ready to go within hours. Two recalled items covered and an oil change done.

Excellent customer service provided! Prompt updates and explanations!

They were really helpful and they, made sure I got what I needed whatever they had to do!! All time best

I came in to have my car repaired. I encountered a service repair person named Terri Cole. The most kind, caring, and patient person you can imagine. Made my experience almost fun. Best car experience I?ve had in over 40 years of owning vehicles. She is amazing. I cannot say enough about how hard she works at keeping her customers happy. Not only me, but I noticed how she treated all the customers she encountered. A true blessing, to me, to all your customers, and to your company.

Excellent quality customer service and value for money.

The best place for your Toyota! Good customer service and service advisor that can help you with all vehicle recommendations.

This is my 4th Camry from this dealer. Very happy with the non pressure to lease vs purchasing. Each time I have gone in, I look at the inventory and pick the model I am interested in. Each time after meeting with a sales person and giving him this info, the car is brought up for me to look at and offered to take a test drive. Again very satisfied with this dealer.

Always good maintinance service and customer service,

I am extremely busy with work so I made an appointment about a week in advance to schedule my maintenance per the indication on my sticker. It indicated that I needed to do my 55k no later than 8/7. A few days prior to my scheduled appointment, I received an advertisement regarding a 'sanitation/detailing' service in the reminder email. I requested the appointment to be moved from 1pm to instead 11:30 to provide ample time to get both services done.I took the shuttle home and cancelled any plans that required me to travel to ensure I was home at all times in the event my car was ready to be picked up. I received a call about an hour later or so later from Manny- he commented that my Prius had factory recommended services to be done. I agreed to the campaign recalls and I declined the last minute services that he recommended relating to a fan service. By the end of it all, they couldn't get the detailing done by end of business day. He sent me to customer service to have the driver come get me. I would have just stayed there if I knew it would be an hour or two. Wasted my entire day. I tried to meet with him on a few questions but was told "just see the cashier'". After a $238 service charge, and absolutely no discussion on what was done, I now have to find another day where I can take time off work to schedule the detailing and the Engine Coolant Level and Condition he marked on my MPI (MULTI-POINT INSPECTION) requiring immediate attention. Don't say there is a service that is recommended when in actuality an action is deemed "requires immediate attention" . There is a big difference. This could be another few weeks before my schedule clears up to be able to drop my car off for all of this. My first experience was subpar, but two misses in a row is disheartening. I also emailed the GM about this inconvenient and unproductive visit. The only thing that eased this painful experience was Dan the driver and the friendly cashiers.

I live much closer to other Toyota dealers but find it well worth the time to have my service done at Auto Nation Toyota of Irvine. From the service advisor to the technicians and the entire staff, a thorough and well run operation. Service or repair they get it done right the first time.

My car service was handled by Dan Fankhauser the service manager. He was very courteous and professional .He listened to my request and got them all done very professionally.

Brought the car in for normal maintenance. Great service.

They had emailed me a coupon to use when taking my car for service. I showed the coupon to the the person who took care of me in the morning and he said that I could use the coupon worth of $40. When I went to pick up the car, I realized that they had not taken into account the coupon. When I asked the lady at the cashier desk, she told me to stop to the side of the line. Meanwhile she went ahead attending people in line behind me. Finally, she called me back, had to make few phone calls to take care of the coupon. It took such a long time to figure out a coupon that they had sent me. I don't think they are trustworthy and did not appreciate waiting so long for them to figure out a coupon.

My first service since purchase. I had an appointment so they knew I was coming. The greeting was did I buy the car there? No chitchat like good to see you, or welcome, or how are you enjoying the new car. The service advisor mumbled her name behind the mask so I couldn’t understand it. I asked to have the rear gate kick sensor looked at. After it was done, the advisor rushed past me to take the key to the cashier without any discussion on the condition of the car. The cashier said instructions were in the car for the auto opening kicking motion. Once I found where they parked the car, there were no instructions, no person to review the outcome of the service. They did wash the car leaving spots that I needed to scrub off before I drove away. They might as well have a check in kiosk upon arrival and an ATM to pay and leave. The most impersonal service visit I have ever experienced. I am no more successful with the back gate kicking motion than when I dropped it off. I’m not sure if they rotated the tires or not. Next time I will mark with chalk. I might as well go to any random Toyota location in the future.

The experience of purchasing an used 2019 car at this dealer was smooth and painless. The paperwork process was done fast and professional. Faten Naiseh was a great sale person to deal with. Even though it took me a week or so to get my second key for the car but Faten Naiseh was working out of her way to help me getting the second key and I am very satisfied to work with her. Thanks

Salesman Abe was so nice and helpful and Mark Puebla in Finance was awesome as well. Very professional. However the gentlemen who were seated at back left side of the showroom were alittle rude when we spoke with them. It’s all about customer service!!! Make sure to ask for Abe and Mark😉

Great selection of vehicles. Everyone treated me great. Tim the sales manager, Donald Robertson and Leke in finance made the process of buying my wife's 2020 RAV4 XLE quick and easy. Check the dealer out for yourself you won't be disappointed. As for the new car...my wife loves it. I've had some bad experiences at other dealers over the years and this place is not one of them.

Great sales and financial administration staff and servicing center!

Terri Cole is absolutely amazing! Best customer service, answers all of my questions, calls me back with updates. I would recommend her to anyone who needs repairs or has questions regarding their Toyota vehicle.

I recent visit for a service that includes to disinfect the car inside which I paid $30.34. I don?t know what kind of cleaning they did inside but I didn?t notice any changes or smell something new. Dust still there and not a single portion of the inside of the car hasn?t touched or cleaned.

VERY impressed and satisfied with my service advisor Joe S.

excellent service, quick and compassionate response to questions and requests

Alan was very helpful, explained things to help me understand what the problem was with my Prius.

We needed to have our rear window re-tinted. They took care of it that day. They were having another car tinted that day but I didn't know that when I went there. I had talk to the person that had done our tinting the first and it just happened to be one of his workers that was doing the work. So Dan the service manager was able to have ours done that day.

They are good to repair my Prius. However it costs to have anything done. I just had my battery fail. Needed a jump start so my AAA jump started the car. Took it to Toyota and the charger the battery at no cost. They said in 2-3 days it would loose its charge so I had options_ 1 buy a charger for my battery that still has 2 years on it’s warranty - 2 buy a new battery for around $350 - 400 . They said the battery passed their Toyota test so the warranty would not replace the battery. So I was left with taking car home and having to redo this every week ( getting a jump start & going to Toyota) or buy a replacement battery. While Toyota is great to fix the car, after the warranty on the car is over , every time I take it to dealer they fine a need to put more Money in the car. Just be aware businesses are not in it to help the customer , they are in it to keep getting more money.

After being their costumer for over 6 years, and purchasing 5 cars for my family, and referring them to my friends, I got extremely ridiculous prices on RV4 from them! It's definitely the management and the company's decision to unfairly charge their costumers. Imagine leasing a car that is $40,000 while paying $31,000 for it in 36 months!

Are all these good comments about this dealership true? All the comments seems too good to be true!!! The sales person that originally sold me my car is now not responding to my messages after the miss leading info provided!! Is that what we call customer service now days at this dealership ... you ignore your customer once you have them sign on the dotted line? If I was that sale person I would respond ASAP before the situation gets ugly!!!!

My friend actually told me to give AutoNation a try after she sold her vehicle to them the day before. I didn?t believe her at first but soon had the opportunity to confirm for myself that everything she said was true. The process of selling my vehicle to AutoNation was easy and quick. We had the pleasure of working with Tom. He was ready for us when we arrived for our scheduled appointment time. Not only was the service great, but they bought my vehicle from me at a VERY fair price. If you?re looking to sell your vehicle, don?t bother with Carmax. Save time and make money by going straight to AutoNation Toyota.

I took my car in for problems with the screen. The voice command goes on by itself . During the process the GPS stops working, my cellphone stops working and of course the radio stops working. That was after I took it to Elmore Toyota three times with no results . So that?s four times , both dealers could not fix it . The sad part is your service technician didn?t want to touch the car . He said you should take it back to Elmore Toyota because they got paid for the job . And he might keep three weeks like Elmore did . When I told him I was tired. Of taking it too many times to Elmore, and they stopped answering my calls. Your technician finally said ok you can keep overnight. I picked it up the next day , it was ok just like the other three times . Suddenly today started acting up again. I almost had an accident few times , because I was distracted continuously with voice command going on and on . I really don?t think your service dept did anything to the car . Your technician told me to go see the salesman Ali to program the voice command,, which he did ,Ali was very nice and couteaous. But the car should?ve been fixed by the service dept and the sales department. I?m really frustrated and don?t know what to do I think this is my 8th Toyota, I?ve never had a problem before . Can someone help me please, the car is unsafe to drive , very dangerous and distracting.

Chris was very helpful in explaining everything. The service dept manager fixed the problem with the power windows in minutes. Overall I was very satisfied with the service.

Chris is a great mechanic! He is honest and explains everything in detail. I won't take my care to anyone else.

They started great, everything great but 8 hours later and still there and no warranty on a $40,000 vehicle and then and then....I didn’t even want a new car after the horribly long day that should have taken at most 2 hours since I was prequalified and put down half cash and then, they refused to even fill up my gas tank for my 2 hour drive home

Mark Mehta has tainted AutoNation?s name. I came in a few months after I purchased my 4Runner with some simple questions. Mark Mehta immediately became hostile and combative. I tried reassuring him my issue was with my salesperson but he became even more agitated saying he was unwilling to help me. He kept claiming that this is ?his dealership? and what I needed from him would come out of his own pocket, basically trying to make me feel bad about wanting to be made whole. I?ve never been treated so poorly as a paying customer. I use AutoNation for service/parts but never again. Shame on Mark Mehta and shame on AutoNation Toyota not just for employing someone like Mark Mehta, but for having him in the position of general manager. Do not go here. They are awful to you after they have your money.

Sales Rep, Ed was very helpful and nice. Great service!

I made an appointment for an oil change and tire rotation. When I got there I was told I would have to wait 3-4 hours for the service. Other than that, the service was fine.

People remember write down on paper every single question your gonna ask the dealership or sales person. that was my mistake. couple of things I did not mention cost me. they will keep quiet about certain things. so it's up to you to ask.

Only the second service on this vehicle. Fortunately no issues just maintenance. Set up the appointment last week. Layout of service area was good. No waiting time to pick up car. Was ready when promised

The facility was nice and clean. The staff were friendly and knowledgeable. The wait for the repairs was reasonable. Although the dealer did a great job, the labor cost was rather high.